309 Auto Mart, Incorporated’s earns a 1.0-star rating from 5 reviews, showing that the majority of customers are dissatisfied with purchases.
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I bought a car from 309 Auto Mart, Incorporated on August 13, and I'm still waiting for the registration card
I bought a car from 309 Auto Mart, Incorporated on August 13, and I'm still waiting for the registration card. I'm driving a car that is still under someone else's name. I've been calling the dealer, but they don't have an answer for me. They say it's because of the holidays, but they also told me they don't have access to the system.
We bought a 2018 *** and traded our old one in December
We bought a 2018 *** and traded our old one in December . We left our plates on our old car thinking the dealer would take them off. About a month later, we got a bill from the State of Pennsylvania for a Toll by plate for $3.90. They probably traded the car with another dealer and didn't use dealer tags to move it. We tried emailing and leaving messages with the GM and head of finance multiple times, but they never got back to us.
I bought a 2017 *** from 309 Auto Mart, Incorporated on December 7
I bought a 2017 *** from 309 Auto Mart, Incorporated on December 7. They also convinced me to get a *** extended warranty. But guess what? The very next day, I called them up and said, "Nah, I don't want it anymore." They told me to sign a cancelation form they emailed me, so I did and sent it back. Since then, I've been making a bunch of calls and sending emails about this whole thing. And let me tell you, it's been a real headache. They keep telling me lies and making excuses. It's gotten so bad that I had to go to the ComplaintsBoard.com to get my money back. Can you believe it? What a mess!
Is 309 Auto Mart, Incorporated Legit?
309 Auto Mart, Incorporated earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
309 Auto Mart, Incorporated has claimed the domain name for montgomeryvilleacura.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Montgomeryvilleacura.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Montgomeryvilleacura.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- 309 Auto Mart, Incorporated protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to 309 Auto Mart, Incorporated has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
The dealership has not honored its commitment to fulfill a 3 month/3,000 mile warranty on a 2013 ***
The dealership has not honored its commitment to fulfill a 3 month/3,000 mile warranty on a 2013 ***. The vehicle was inspected by the dealership in August prior to the sale. The vehicle was purchased on September 23. On October 22 the vehicle was taken to the *** dealer in Richmond, VA due to a coolant sensor appearing. Pictures of the area that needs repair, indicate that the issue was existing at the time of the sale but not repaired. Failure to honor the verbal warranty indicates a breach in implied warranty of merchantability and implied warranties. The dealership's representatives have indicated that because this was an out of state purchase they have no intentions of honoring the verbally communicated warranty. In consideration of the timeline factors, it is evident that the issue was pre-existing and should not have passed inspection and/or was known as problematic. The pictures and repair descriptions have been provided to the dealership. It was my intention to deal with a reputable dealership for this transaction. I would not have purchased the vehicle if I had any indication that they were not committed to customer service and satisfaction. A dealership of this caliber should honor the verbal commitments of their representatives.
I bought a 2020 *** on 7/3 from Montgomeryville Acura
I bought a 2020 *** on 7/3 from Montgomeryville Acura. They didn't make me do all the necessary paperwork or give me copies, which I found out later. I tried to get copies of the odometer statement for my trade-in on 7/7, 7/8, 7/9, 7/10, and 7/11 by texting and calling them many times. Finally, on 7/11, I went to the dealership myself, but they couldn't find the odometer statement. They just made one up on the spot with the wrong information, which I later found out showed fewer miles than the car actually had when I traded it in. On 7/14, I found out that the car had a paint defect on the hood that looked like a dent, but it was actually a piece of dirt under the paint from the factory. A body shop checked it and said the hood needed to be repainted because of this defect, which would cost $543. They also said it looked like someone had tried to fix it before. I tried to contact the dealer on 7/14, 7/15, 7/16, 7/17, and 7/21, but they only responded a little and said they were trying to schedule an appointment. The last response was on 7/21 (as of 7/27). It seems like this dealer knowingly sold a car with a paint defect without telling me and even charged me an extra $400 for the paint job.
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About 309 Auto Mart, Incorporated
One of the key factors that sets 309 Auto Mart, Incorporated apart from its competitors is its extensive inventory of Acura vehicles. As an authorized Acura dealer, they offer a wide range of new and pre-owned Acura models, ensuring that customers have plenty of options to choose from. Whether you're in the market for a luxurious sedan like the Acura TLX or a versatile SUV like the Acura RDX, you can find it at 309 Auto Mart, Incorporated.
In addition to their impressive selection of Acura vehicles, this dealership also offers a variety of other makes and models, catering to the diverse needs and preferences of their customers. From popular brands like Honda and Toyota to luxury options like BMW and Mercedes-Benz, they strive to provide a comprehensive range of choices to suit every budget and lifestyle.
309 Auto Mart, Incorporated prides itself on delivering exceptional customer service. Their knowledgeable and friendly sales team is dedicated to helping customers find the perfect vehicle that meets their specific requirements. They take the time to understand each customer's needs and preferences, providing personalized recommendations and guidance throughout the buying process.
Furthermore, the dealership's commitment to customer satisfaction extends beyond the initial purchase. Their experienced service department is staffed with highly trained technicians who are equipped to handle all types of maintenance and repair needs. Whether it's routine maintenance, major repairs, or genuine Acura parts and accessories, customers can rely on 309 Auto Mart, Incorporated to keep their vehicles running smoothly.
Another notable aspect of 309 Auto Mart, Incorporated is their emphasis on transparency and integrity. They strive to provide accurate and detailed information about each vehicle in their inventory, ensuring that customers can make informed decisions. Additionally, their pricing is competitive and fair, reflecting the true value of the vehicles they sell.
Overall, 309 Auto Mart, Incorporated is a reputable automotive dealership that offers a wide selection of vehicles, exceptional customer service, and a commitment to transparency and integrity. Whether you're in the market for a new Acura or a pre-owned vehicle from another brand, you can trust 309 Auto Mart, Incorporated to provide a positive and satisfying car-buying experience.
Overview of 309 Auto Mart, Incorporated complaint handling
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309 Auto Mart, Incorporated Contacts
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309 Auto Mart, Incorporated phone numbers+1 (215) 661-1880+1 (215) 661-1880Click up if you have successfully reached 309 Auto Mart, Incorporated by calling +1 (215) 661-1880 phone number 0 0 users reported that they have successfully reached 309 Auto Mart, Incorporated by calling +1 (215) 661-1880 phone number Click down if you have unsuccessfully reached 309 Auto Mart, Incorporated by calling +1 (215) 661-1880 phone number 0 0 users reported that they have UNsuccessfully reached 309 Auto Mart, Incorporated by calling +1 (215) 661-1880 phone number
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309 Auto Mart, Incorporated address1009 Bethlehem Pike, Montgomeryville, Pennsylvania, 18936, United States
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309 Auto Mart, Incorporated social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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