Honda of Lake City
Reviews and Complaints

I bought a vehicle in December . They took much longer than the contract states to get my permanent tag to me. Before I had negative interactions with this dealership, I referred someone here. I was told (I have a screenshot) that I would be getting a referral check. That was in January, it is now April 30th and they will not respond to me and refuse to send it. I will be taking further steps if they refuse to cooperate.

I went to Honda of Lake City to get my car's airbag recall fixed. This was my second appointment, and I had informed them beforehand that I would need a loaner car while they worked on mine. However, they did not provide me with one. I was a bit frustrated, but I tried to stay calm. Then, the lane manager started yelling at me and even threatened to call his boss, who happens to be a sheriff's officer, to handle the situation. I just wanted an explanation as to why I couldn't get a loaner vehicle.

[protected] I talked to the dealership 'bout a truck online. So we made a deal on the Truck and explained where we lived and they got the info that they needed before we made the trip. So he called us back and said it was done, so we drove 2 hrs up, signed some papers and then looked at the vehicle he had detailed and fueled up. We then started moving the stuff over into the Truck when another guy came out and said they made a mistake and told us it was supposed to be another Truck. When we looked at the paperwork there were Two different Vin #s, so I will send an email with the Text and papers.

I bought a car from Honda of Lake City on July 21, 2022. During the test drive, I noticed some hesitation in the gear shifting, but the salesperson assured me it was normal. He said it was just the vehicle trying to maintain speed. However, the next day, on July 22, 2022, the check engine light came on and the car started jerking at times. It continued to hesitate while driving and changing gears (RPM). I went back to the dealership on July 23, 2022, and spoke to a salesperson named ***. He told me there was nothing he could do because the deal was already done. I even asked if I could trade the car for another one, but he said I couldn't because of equity and registration issues. The service department checked the car and the paperwork mentioned a transmission problem. I feel it's unfair that I'm experiencing transmission issues less than 24 hours after buying the car. I know I purchased warranties, but it's disappointing that the dealership doesn't seem to care about this. I spoke to *** and *** on July 25, 2022, but we couldn't find a resolution. *** also told me it was the bank's problem, but when I contacted the bank, they said I should talk to the dealership since I just bought the car. I asked about voluntarily returning the car or canceling the transaction, but *** said I had to deal with the bank. I also asked what would happen if I brought the car back to the dealership and left it there, and he said it would be considered a voluntary repossession. On August 3, 2022, the bank confirmed that the dealership has the authority to cancel the loan. I haven't driven the car since I bought it, just one day. I sent an email to the GM ***, but haven't received a reply.

Honda dealer in Lake City, Florida, has repair services managed by *** and a mechanic named ***. They charged me a whopping $1843.86 for what seems like nothing. The reason they gave me was a code ***. *** told me that I would be more than happy with what they did for me, so I was hopeful that they had solved the problem, even though it cost me a fortune. However, as soon as I drove away from the Honda dealer, the engine lights turned back on with the same issues. I couldn't turn back to them because I had to go to work, so I informed them that I would be back the next day (Friday 01/29/2022).

To my dismay, I realized that *** didn't listen to me when I dropped off the car. I specifically mentioned that the car had a broken timing belt, a changed camshaft, and a code *** issue, even though I had just replaced both vvt Solenoids, one at the rear and one at the front corner. But they ended up checking the same spot where I had just worked on, claiming that they found and knew what the problem was. *** didn't want me to know what they were going to change, and he used the name of the part to blame me (most people call it vvt solenoid, how can he not get it?). To make matters worse, during our last meeting to resolve the problem, they changed their words and said they cleaned it instead of replacing it.

This is more than just a rip-off. They replaced the vvt solenoid, valve cover, and gaskets, which should have been done in the same place, but they charged me for both labor costs. It means they did one thing but charged me twice.

Regarding the valve cover and gaskets replacement, I agreed to let them do it because *** promised me they would readjust the valves since some of them didn't sound right. However, I am certain that they did not replace the valve cover seals and gaskets, and I'm sure they did not readjust the valves either. The screws still look dusty, but they charged me over $800 just for this. Why are they still not happy to do it properly?

Today, I feel like I am being treated like a criminal by them, as if they are officers. I had a mechanic with me as a witness, hoping it would make things easier, but they kicked the mechanic out as soon as he started to say a few words. And after that, I couldn't speak loudly. One manager had the audacity to tell me to "let us be human." Am I an animal?