Aaron's
Reviews and Complaints

I purchased 2 power recliners from Aarons and 3 months ago one of the chairs leg rest broke. It took the repair guys a month to get out to my house. Then said it would take 2 weeks to get the part and then they would have to schedule to come out which would take about another month. Now they did let me borrow a chair that was half the size of the one I had. So I was so upset I told them to take the chair. So they took the loner and the broken chair. Two months later the other chair is making a popping sound when you recline. I called Aarons and they sent a guy that works at the store out and he looked and it and heard it popping when it would recline and we both couldn't see where the sound was coming from. He said he would tell the manager and she would have to make the call on what to do next. I didn't hear from them for a week and I called Aarons and the guy that had came to my house was there but the manager wasn't. I talked to him and he said that he had told the manager and she was suppose to take care of it. He said they would call me the next day and I waited. Two days later I called and the guy I had talked to and he no longer works there. I have ask to speak to the area manager and he won't return my calls. The area manager I spoke to last time who ask me to please let them have another chance no longer works there. I went up to there office and the manager suggested that I should look into a manual reclining chair. She showed me one and I ask her how much they would sell it to me for, since all I owe on the one that is still under warranty is 3 or 4 payments. She said she would have to call her manager. The one that won't return my call. She came back and said they would take 15% off. Is this a joke? I owe 3 or 4 payments and the chair is still under warranty! How long will I have to wait to hear from someone and how long will they take to fix the recliner and if they fix it will it be patched so that as soon as I pay the last payment it breaks down again? Then they will say, "Opps sorry your warranty is gone."

I am so sick of Aaron rentals hiring these ghetto workers. I have made several arrangements for them to pick it up. The came when they wanted to come, so i told the manager that i was going to put their merchandise outside. he said okay, so i did now they are claiming that they didn't get everything. they act so rude and childish. the manager name is Donnie, the employee Brice is so rude, he had to nerve to curse at me, so i have filed police reports.I will be calling the corp office again tomorrowo oh well!

Aaron's rent to own. This company has repeatedly supplied me with substandard products or defective items. Which brakes down to purchased 60 inch flat screen tv had to replace it (4) times in four months never was able to get one working properly. There excuse was my cable network was not compatible, never heard of something like that. They would not replace again so made them take back and reimburse cost of tv. Did get 60 inch from Wal mart works great.

Purchased King size Pillow Top Bed and Bedroom set mattress top started to come apart after one month had them replace two months latter mattress started to sag in middle and on right side of bed(my side of bed) I am six foot six inches tall and weight 236 pounds. They stated I am to large for a ever day mattress to buy heavy duty mattress from them for seven hundred dollars more they did not fill they were at fault. They refused to replace bed so made them take not only bed and bedroom set back but also living-room set and two computer's. Will not purchase anything from them again and if asked will recommends no one else does either.

I'm a single mom of two, I've used Aaron's rental for years and own a couple of piecies of furniture from them, and loved it. This year i have had some financial troubles and if i was ever late I would call and they would always, look out for me. Recently I lost someone in my family, was out of town and knew that i had a bill that was due, one morning the "manager" called me continuously threating me about sending the guys over to pick up my leased living room set, over and over again! i even explained to him that i was ot of town, when I'll be back, and he yelled, threatend and got even louder, I proceeded to tell him i'm out of town, he gave me no sympathy didn't care very unprofessional, and very rude, after this is payed off in two months, I would not dael with them anymore! Sincerely ex-customer

A few years ago when I lived in Jacksonville, Florida. I had rented a floor freezer, washer & dryer from Aaron's Rent To Own. I returned the washer & dryer after some problems with the payments. I made them, they conveniently 'lost' the info and wanted to argue about if I was going to give them more money when I had already paid for the month. I returned the washer & dryer and kept the freezer and still paid on it. About a week or two after the incident with the washer & dryer I was awoken at about 8 am in the morning by a loud banging noise. Some idiot was literally beating on the side of my house (I lived in a mobile home at the time)! I got up to see what was going on when this person then started to try and break into my house. He started kicking the door as to 'kick it in' to get inside my house. Then he went around to a different door the back door and started doing the same thing! I yelled through the door asking him what he thought he was doing because I saw the Aaron's truck outside after I had looked out the window to see who the fool was trying to break into my house for no reason. He was cussing me out and saying that he was going to come into the house one way or another. I told him if he entered my house I'd shoot him. In the meantime I called the Aaron's center & got the manager on the phone and told him he'd better call off this guy or else I'd shoot him & then call the cops to come retrieve the body. The manager called the guy made him stop and then came out himself to get the freezer. What I really do not understand is the freezer was NOT behind in payments. I was paid up for at least a month before this happened!

I have first hand knowledge that wgc llc dba aarons was using the pc agent and the owner is trying to cover it up. Mike williams had first hand knowledge that the software was being used and to what extent. He has told all of his managers to lie about the situation. They have closed down their access sights for all of their stores and are still trying to hide the fact they were involved.

I was renting a freezer from them I paid so much a week. I got a call from my trustee asking why dealing with them? I told them why anyhow Trustee told them not to allow me credit I was told there is no credit checks. Anyhow they still wont let me back in so I dont bother asking prob uselless if I did but new trustee dont care what I do. Anyhow dealing with another company I been with them since DEC 2010 I wont say name but I thank them for there help. Best of luck AARONS thanks for the friendleyness as well.

This Company has a serious problem they do Unauthorized and illegal practice of charging your credit cards without your permission.

Avoiding Card Fraud‎: Credit card thieves

they run my credit card with out authorization and the mangaer of the st

Submit your story on our web site for free, for millions to see. ... ABLE TO USE THE SERVICE Internet Author: Dallas Texas Credit Card ... Aarons Rents illegal transfer of funds from my bank accounore ... Aarons Sales and Lease - Illegal business practice

I have rented several items from arrons in edison and actually gave them business. But lately they have new emloyees and managers and are straight up just bully. I will admit with the economy as it is i do make some late payments but i pay usually bi-weekly. I had one of the employees tell me he was going to come to my job i dont know who they thought who they were talking to but i know my rights and that was illegal for them to do. Then i made a payment on line which i was very specitical of doing this because i was recently a victim of someone stealing my check card information and putting in about $1500 in the negative of my account. So i told the rep when i spoke to him the situation and this was a one time payment and they were not to use my account again they did not have permission to charge it again. The following month they decided to charge my account again with out my permission and but my account in the negative again when i called the manager he admitted a mistake was taken and he refund my money but he talked to me with attitude and i tried to explain that this was not acceptable and that mistake made my account to go into negative he continued to raise his voice at me and to tell me to make sure i make my payments on time. i did not appreciate being yelled at all i am adult and there was no need for it. So the manager told me he refund me the 25 fee that i was charged for the ISF charge to my account the difference for the payment cause they also over charged me. i waited the 48hrs and recieved nothing from them when i called again he told me credited my account that was not the aggrement he was suppose to refund my checking account. I tried to ask why it wasnt done and he continued to get nasty and told me "i just didnt do it" and that he would do it today and call me back with an authorization and again i get no call back. i called today and was told he was in meeting but that the rep knew what i was calling for and the refund was issued to my card yesterday so i asked for the authorization for the refund and the rep told i had to call back and speak to him because he was the one handeling my account so i asked him dont you have a record of the authorization and he told me "if i had i would give to you" all nasty. I work in collections and i have never spoke to my customers that way at all.

i got laptop over it seem like it keeps breaking down and i have been putting virus protections on it and they will not work on it. As i was ing to someone over there and ask if i can trade in for another one they told me i would have to start all over again and i would lose all money that i put in the one i have now.so, this has pretty pissed off

Have you leased a computer from Aaron's Rental? I am a Public Consultant/Researcher for Law Firms. We are currently researching the alleged issues concerning Spyware placed on your computer. Please contact me if you have concerns. Please make sure you note Aaron's in the subject line of your email just in case it goes to my spam box. This way I will know it is safe to open the email. [protected]@yahoo.com

Sincerely,
Barbara

As a former employee of Aarons, I can fully state that YES they have installed a program on to all computers sold. It is called PC agent and was mainly used to track stolen merchandise. However over the years rumors begins to spread about how people were using it to spy. The program takes random pics if the machine has a webcam installed, and yes it does key log all information. As of the start of the class action lawsuit, the main corporation and all franchises were informed to deactivate the program before the lawsuit spread too greatly. However the one setback is that the program can only be commanded if the computer is online. If it is used for all offline gaming and such then the program should be easy to find with the proper know-how. However the program is also capable of shutting down the computer if it is inactive for 60 or 90 days i think. Alot of people are unaware that they are being watched by their own items but I for one can no longer sit back and watch personal and private freedoms be whitewashed by a company that thinks it can do anything because it has money.

I beleive that Aarons needs to shape up. They treat the customers like trash. They do not want to help them. They seem like the product is not important. They just want a sale. They do not know how the product works. They sale people anything; even things that do not work. Wakeup. Watch out for bedbugs on boxsprings and mattress. They also treat the employees bad. Wander why nobody wants to work there.

Aaron's Rental manager keeps calling me.

My wife passed away last week! I was appalled by a recent encounter with one of Aaron's manager- When you hear what transpired, I am sure you will agree.

When I was called ... My intent was to return his, in accordance with the store's policy.

When the manager returned my call, at least five minutes later, he asked if he could help me. I reminded him that my wife had passed away. Imagine my shock when he not only insisted I pay, he loudly accused me of trying to "rip off" the store.

I was mortified. I called my attorney.I find it hard to believe that an Aaron's would knowingly employ such an abrasive, and unprofessional employee.

I had signed agreement with aarons in sept, payment number 1, furniture did not arrive until oct 26, made 2nd payment oct 20, I have made 7 payment up to date they say I have only made 6, I really need some help and guidance if anyone can help? I had a yelling match with one of the clerks and when he went in back room my car key was on counter when I turned my back waiting for him to finish what he was doing my car key magically disappeared, I had to get my car towed home these people are nothing but liars and I would not trust them, I have 5 payments left and will have to take them to court because of harrassment and missing payment. Never had so ooo much stress dealing with company in my life.

When I first called to rent a fridge from Aarons I gave the girl the measurements to make sure it would fit (I have small door frames) she assuredd me the fridge I wanted would fit. After they arrived to my house to deliever it, it didn't fit. Luckly the had a smaller size in their truck they swapped out for.

After I was done using the fridge I called to set up a day for them to come pick it up. They set me up with a day and I asked for them to call me before hand since I had to meet them there. On the day I got a call around 2:00 from someone at the store saying they were on their way. I waited for 2 1/2 hrs and no one showed up. Around 5:30 (3 1/2 hrs later) I got a call from the store saying they stopped at the house but left because no one was there. I set up another date and the same guy at the store again assured me they would call before hand. The day came, I never got a call and no one showed up. I called back to set up another date for them to come pick up the fridge, the girl at the store told me she could not set me up with a date because the only person who could approve it was on a call. She took my phone number and told me they would call me back. They never called back. I called the store again the next day (I was pushing for time at this point because I had to turn the keys over) I spoke with someone different this time, who set me up for them to come get the fridge that day. They did come get the fridge after 2 1/2 wks of rescheduling. The poeple who came to pick it up, a guy and a girl, were very nice, in fact they were the only good customer service I recieved during the whole process. I would never do business with this place again, it was nothing but a headache! Not to mention I was "put on hold" and could hear the person I was speaking to dropping the F word left and right. Horrible horrible customer service at this place!

I'd like to notify you about Nathaniel Thomas. I've notfied his manager Brian Welch and nothing was done. I know first hand Nathaniel steals from the company for example hdmi cords, power cords, surge protectors, random tools, ps3 controllers and t.v. remotes. I also have witnessed him using the company shampooer for his own personal use. He's also used the Aarons truck to move into and out of an apartment. He sells and buys drugs on the job examples premethazene pills and weed. In beween jobs he'll go home or do his own personal things he needs to take care. I don't think this is uitable behavior for an employee and would like it to be brought forth what is going on. My name is Ashley Brown and you can contact me at [protected] if I can be of any further assisstance.Thank you.

Aarons sold us a lemon of a washer and sruer set. Then they gave us a tempoarary replacemjen
That is even worse. They have never got I n contact with us re: our washer dryer set, but they sure find time to call and remind you to make a payment. I am contacting the bbb. I will never recomend aarons to anyone.

We rented a washer and dryer set from Aarons in Seneca, SC. After several months, we had to move and called the store to pick up their set. I explained to the employee during the phone call that we would be moving in 4 days and that they needed to come and pick up their washer and dryer. The employee informed me she would send out the delivery drivers after 3:00 p.m. that afternoon. The following morning I had to call again because no one showed up and the time was drawing close for us to leave the property.After making a small complaint that I wasted my time waiting for the no-show driver, I told her I was also going to be busy that afternoon hauling items to the storage unit and asked her to make the pick-up as early as possible. She said, "no problem, I'll have someone out AFTER 3:00 p.m." Seriously?! I had to told the ### that I had just asked for the pick-up to be early because I will not be home for the remainder of the day. She said she would send someone out before 2:00 p.m. THAT day. Another no-show. The 3rd day I called and she was really rude with me because SHE was (I am assuming) incapable of telling time and just flat out ignorant. I told her yet again that we were moving the following day and if they wanted their set, they need to be there either that day or before 6:00 p.m. the following because 'WE WILL NOT BE LIVING THERE ANY LONGER'. Plain and simple or so I thought. Another broken promise of the items being picked up the same day as that call. Friday morning, (Moving day---out of state---) we receive a call from the driver asking us to leave the units OUTSIDE. I thought, Hell No, Those machines will be snatched by someone in a heartbeat and made the choice to leave them inside. I wasn't going to be held responsible for the set because some [censored] employee driver tells us to leave them outside so they can pick it up "at their convenience." Ha. The geniuses had 4 days to pick up. So, two weeks goes by and my references are getting calls from Aarons asking of our whereabouts. We called them and spoke to the "manager." He was obnoxious from the beginning of the conversation and after I told him that I could provide phone records showing that I made every attempt in the world to get their set returned to them he told me that it was still our OBLIGATION and we are RESPONSIBLE for the merchandise until they have it back in their store. UN_EFFEN_BELIEVABLE. I informed the hero manager that I spoken to ___NAME___ of their girl employee and she was the one who made the LACK of attempts to get this ### picked up and his only response was "Oh, she is no longer with us." Imagine that. I refuse to answer their calls anymore and I am writing a formal complaint to the BBB. Boycott this trash company.