Abra
Reviews and Complaints

If Abra is not a bona fide scam it's really close to 1. they say it's a wallet and it's located on your phone but yet they are able to seize your funds. You have no control over your cryptocurrency whatsoever. Within 24 hours they changed their terms of service which allowed them to hold the funds deposited by their users for 60 days. They claimed it was because of fraud however the uses that they already have who has been withdrawing from their account should have been excluded in whitelisted. Do not I repeat do not use this sudo Exchange which in actuality you can only purchase and withdraw 4 cryptocurrencies.

I have withdrawn BTC to wire transfer to my bank account from my Abra app account on Dec 30, 2020, but they neither transfer the money to my bank account nor return my cryptocurrency till now. One of their service clerks emailed me and asked me to provide the Swift Code, claiming there's an issue with it. I provided the code to her and double-checked it's correct with my bank. I haven't got any reply and explanation from them since Dec 31, 2020. I tried to contact them many times in different ways, and all the responses were automatic replies. Everything looks like a scammer or thief. At this point, I may be looking to pursue legal means to get an answer.

TRANSCRIPT FOR PROOF:

Apr 17, 7:21 AM PDT

The app wont let me deposit $5.00 usd money into my acount from bank transfer.
Please help.
Thank you.

Sent from US by *** (ENGXP9P / iOS-1022)

Kedi (Abra)
Apr 17, 8:36 AM PDT

Hi ***,

This is the Abra Support Team, and this is a follow-up to our previous email. Based on our internal requirements, we will be restricting your wallet, and you will not be able to do bank or credit card transactions using the wallet(s). If you choose, you may still deposit BTC but you will not be able to deposit or withdraw using a bank account or credit card.

For privacy reasons, we cannot share any additional information with you in regards to any canceled transactions, wallet limitations, or why your wallet is restricted.

Thanks and sorry for the inconvenience.
Kedi

Apr 19, 8:43 AM PDT
What are the requirements that i do not meet?
Please let me know.
Thank you,

***.

Kedi (Abra)
Apr 19, 9:04 AM PDT

Hello ***,

Unfortunately, we cannot reveal what requirements you did not meet.

This is for security purposes and to protect our users.
All the best,
Kedi

Apr 20, 2018, at 2:53 PM
The app "ABRA" is being reported to apple by many for, "security purposes."

All transcripts are archived for future reference.

Do not reply after this email to this email.

Thank you best of luck!

I just wish it didn’t cost so much for transactions. I chose to invest in two choices, one being bitcoin. With my initial $55 investment I ended up being able to recoup my network fees but it costs another transfer fee to withdrawal rendering short term profits and day trading virtually useless. When I invested another 145 it seemed like the same percentage was taken and it was not more beneficial to do so. It’s like you’re just doing the work for them in a sense

Edit: Yes Andrew but it’s done a little more sneakily and it’s not as transparent as you claim, you claim not to profit on exchanges while your partner company is the one scraping off of the top. I understand having a high priority in the process, and also understand that Abra maintains some wiggle room in pricing as well. I’d also appreciate the wallet’s address or the ability to verify my crypto’s value through transaction ids for the blockchain and not a confirmation number that I can’t verify elsewhere

Another edit several months later: nothing but withdrawal issues. They hold your money. They decide whether you can have some back or not.

Another edit 10/1: just don’t use this app. Point blank. They’re crooks, when you complain they send more scammers to try and dupe you further. Bill barhydt is nothing but a pump and dump fraudster who is artificially successful by footing the necks of you and I

My Abra account has been locked for over a week now, with my money in there. I reached out to Abra support team, and they said they were investigating my account, and if I want my money back I should do a formal recall which I have done, yet Abra has not refunded my deposit, and has stopped responding to my emails

my email address is [protected]@gmail.com

The wire transfer was sent to Abra 04/10/2023

I used the Abra app to send money and it never arrived. I contacted Abra multiple times and ways and have never gotten a single response I used the Abra app on Feb 10th to send money in the form of EOS cryptocurrency at a value of $100. The money never arrived at the destination. I double checked and everything looks normal like in times past when I did this, the money simply did not show up. I checked with the website that was the intended destination and they asked for the hash info, which wasn't listed on my transaction record, so I have to get that info from abra. So far after multiple emails to support, Reddit dms, Facebook posts, and Tweets, I still can't get anyone to actually help me or even respond. All I've ever gotten is a canned response saying they recieved my message. I need to get my money back somehow or at least get that extra info I need but it seems impossible now. I can't believe they can just keep people's money and never respond but it's happened to scores of other people as well. Please help me get this resolved. Thank you.

On October 5th my account was compromised then on October 28th my wife's account was compromised. I have been going round and round with Abra trying to get things straightened out. They have totally stopped answering emails unless I use a new email and then they answer once and never get back to me. On November 26th I was told to open a new account which I did right away of course I can't do nothing with it because my identity is being used on another account. So when I send them a email from the new account they don't answer. My last reply from them was on December 2nd from Beau saying he would love to help me this email was sent from a different email account giving all three of our Abra account numbers and have had no reply since then. The ticket number Abra gave me was XXXXXX. At this point we just want our funds securely released so we can move them into the new account. Until this happened I had nothing but praise for Abra but I would warn anyone to think twice about using their platform it's going to take awhile for me to regain their trust if we ever get resolved.

I sent XRP coins to Abra wallet from *** wallet. Did not recieve coins. Transaction details from *** stated that coins went to Bittrex. I created a Abra wallet this January 29 and decided to load it with 1000 XRP coins. I used my *** wallet to send the coins to my Abra wallet. My abra wallet has a XRP address of: *** and a Destination tag of: ***. It was successfully sent according to my *** wallet but i received no notification from my Abra wallet even after a few hours. What disturb me more is when I checked the transaction details on my *** wallet, It stated the correct XRP address and Tag of my Abra account but it was sent to a Bittrex wallet for some reason. Im concerned that the coins must have reached another wallet that wasnt mine even though I inputed the correct XRP address and tag of my Abra wallet. I attached the XRP address and tag that my abra wallet told me to input when send XRP coins. I also attached the transaction discription from my *** wallet stating that the xrp was sent succesfully, but sent to bittrex.

I tried to withdraw *** from my abra account on *** and have no been told why I have not received my money or any significant help. On *** I withdrew *** from my account and after nearly three weeks of not receiving my money or hearing anything from *** about the situation I emailed them them through the app on *** On the *** I received an email from a rep named Rocky who said that my case would be "escalated to our banking team". After not hearing anything for a week I email *** directly asking to be given direct contact information with the banking team so that I could communicate directly to the people dealing with this problem. As of today, *** I have not heard back from the rep *** or the banking team. My last attempt to reach out, was again on the Abra app on *** where I told them everything I said above and asked to get assistance on this problem. I received an automated email saying that due to high demand on the support team it would take *** to get a response and still to this day I have no received any correspondence on my new complaint.

Submitted Complaintsboard.com complaint and made numerous contacts with company points of contact regarding their failure to properly allow funding of my account and their refusal to honor a promotional sign-up. They have refused to comment regarding the agreement they made with me and are clearly acting in bad faith. Per other online review sites, this has happened to hundreds if not thousands of other users who signed up for the same promotional offering. Simply, the company is using arbitrary rationale for refusing to honor an advertised promotion and then subsequently refuses to communicate with the customer as a means to avoid taking responsibility for honoring their agreements with customers. Instead of disabling the accounts as a means of not honoring advertised agreements with customers, they need to take ownership, allow the customers to use the accounts in the advertised manner in which the customer can actually act on completing the agreement for the promotional sign ups, and the company needs to educate their employees to actually respond to customer issues instead of ignoring them and disabling customer accounts as a means of "mitigating" customer issues.

Did an ACH transaction from Abra to my bank. Policy states 2 dates. Bank says money never came. This is my 2nd time doing an ACH transaction from Abra. AFTER I already transferred my money from my Abra wallet to my bank, I contacted them a bunch of times via email and social media with receipt and all. At this point it is a week past the deposit deadline they have in place. After emailing them again they say I cannot use a bank account because I didn't submit verification (never had that problem before). They didn't even bother to notify me of the status of my deposit or issue with verification. So I submitted my verification, and days later STILL NO DEPOSIT. NO RESPONSE EITHER. The money is nowhere to be found. They refuse to answer emails (they also said they respond within 1-2 days which they never did). My bank doesn't understand why abra hasn't deposited it to me even tho the receipt stated they did. I'm threatening legal action if they don't give me my money immediately. This is terrible business, inconsiderate, and shady to say the least. I contacted their partner prime trust and they're now trying to help resolve it as well and they aren't sure of why abra hasn't given me my money.

Attempted to utilize ACH transfer to move money to my bank account, the money never showed in my account. E-mailed support, minimal response. Wallet ID: *** Both were ACH transfers 1/20 Transfer $*** to bank acct Confirmation # *** 1/21 Transfer $174.03 to bank acct Confirmation # *** Emailed support 1/26, gave them same information, received reply from "***" that it had been escalated to their "banking team". heard nothing else from them. Replied to that response on 2/1 just to check and see if anything had been figured out regarding my case. Received no response. Emailed support again on 2/3, provided screenshots from the app showing transactions, stating that I would like a resolution of either a credit to my account, or the money actually being transferred to my bank. Received no response. The bank shown on the transaction details is my bank, and the last 4 digits of the account number are correct. I'm not sure where the breakdown was, but would appreciate having the $*** that was misplaced in my bank account. Supporting documentation includes screenshots of transactions from the Abra app, as well as screenshots of the bank account where the money was supposed to go, covering the date from the transfer to current.

I am getting no response from Abra regarding $*** missing from my account they were supposed to transfer to my bank on 3/8. First I had a problem trying to add money to my Abra Wallet and I received an email from Customer Service on Feb 17 stating: Thank you for contacting Abra! We are experience very high demand, so our reply time may take longer than usual. Our support team is available from Monday through Friday. We will reply to your message within 2-3 business days. On Feb 23 after no response I replied to email asking: Why can't I add funds from my bank account? I received this back same day: Thanks for reaching out. We're terribly sorry that you're having a poor experience with Abra. Your case has been escalated to our banking team. We will get back to you as soon as possible with an update. Thank you for your patience and understanding. I followed up on Mar 8 asking why I hadn't heard back from them yet. I started getting concerned and began a transfer of $*** on March 8 from my Abra Wallet to my bank which was to take 2-3 business days. The $*** was deducted from my Abra Wallet that day and I still don't have my funds. I have sent more messages and left bad reviews on the App Store but have not heard back from them.

I wired *** to my *** account on 1/5, and it still has not been credited as of 1/21. No help from *** email helpline. Chat help unavailable. I wired *** on 1/5 from *** Investments to *** following their wiring instructions exactly. I have emailed *** numerous times, but only received a couple of replies stating that they have escalated the issue to Prime Trust to understand why it is not being credited to my account. No further reply nor action since 1/11. I have since requested *** to recall the wire, which they have done twice but with no response from the bank. The original Fed transaction # is ***. The *** Recall # is ***, sent on 1/14. I am also including the original wiring instructions I used per *** instructions on my phone App. I would like for them to find the wire and release it so that it can be recalled to *** Investments. I am sick with worry about what has happened to my money and ask for a speedy response and correction. Thank you, *** The original wire information was Credit to (Recipient) *** Bank phone number X (XXX) XXX-XXXX Routing number XXXXXXXXX Account number (Checking account) XXXXXXXXXX Final credit to account

This company advertised that if I signed up for their app and completed the kyc verification that my account would be credited with $20 usdt within 72 hours. I signed up and completed the kyc which required I send them personal sensitive information including my ss driver license and biometric selfie. After I completed this is sent them and email and said I know it has not been 24 hours but I want some confirmation that my usdt is on its way. I got a response saying I need to now send $1 now. Which wasn't a requirement but I figured what the heck so I sent almost $3 bch to them which now completely the new requirement. I sent them an email to confirm my money was in the way they replied now I just need to wait. I waited 72 hours and no response. So I sent another email they replied they don't know why I had not received my $20 but they would investigate. I heard nothing back from them. I sent another email some time later they said they would escalate my investigation. It's been over a month and I have sent many more email and at this point they won't even respond back to me. I am considering filing a lawsuit for false advertisement but it would be a hassle for $20 but i do not want anyone else to be cheated and have their personal information stolen and mine has been I want my $20 usdt at an adjusted rate to reflect $20 usdt on the day I should have received it since the price of usdt has gone up since

I had > $*** in my ABRA wallet 11/23. I tried to restore the wallet on a new phone. It won't work and they won't contact me. I need help I opened and ABRA account a couple years ago. I steadily moved over $*** into that account over the past couple of years. I invested that account into the suite of cryptocurrencies that ABRA offered and I traded the account into and out of the various cryptos leading to a total account value as of last Monday 11/23 of greater than $***. I bought a new phone. I transferred the data from the old phone to the new phone. I used ABRA's description of how to restore the account on the new phone with my 13 word wallet restore phrase. I continue to have a copy of that restore phrase today, which ABRA's web site states will never be voided and can be used forever. However, the wallet balance of over $*** did not restore and it is currently showing a balance of zero on the wallet. I have since tried to restore it on another device and it will not restore under any circumstances. I have emailed ABRA probably about 10 times since this problem began. They send back automated responses that simply repeat what their web site provides about the restoration process. I have provided my phone number and they have not reached out to me. I am very concerned that this company is a fraud and that I may never recover my $***. I don't know what to do or who to contact. This money means a great deal to me and my future and I cannot afford to lose it. Please let me know if you are able to help in any way to force ABRA to help me complete the restoration process so I can obtain my funds. Thank you

I made an ACH deposit on 2/25, Today is March 31st, and the funds that were taken from my checking account on 2/25 are still not available. On Feb 25th 2021 I joined Abra and made an ACH deposit of $200 (picture included). The money was taken from my bank account that day. According to the Abra app, the money should be available the "next day".(picture included). Today is March 31st, 5 weeks later and the $200 is still not available in my account. Ive emailed Abra a dozen times and have received only 2 responses. On March 1st,(30 days ago) a rep named "***" responded and said the issue would be elevated to the banking team. After several additional emails, nothing had changed, the money was still not in my Abra account. I continued to email them through the "Contact Us" option through the App, and received a second response March 24th (23 days later) and a rep named "***" told me "From our records your latest deposit has successfully funded your Abra wallet". That is a complete fabrication, there is $0 dollars in my account at Abra. I still have the same message when i go to the transaction page, telling me that the money was deposited by me on Feb 25th, when i click the message box, it says my deposit is on track, and still being processed. Something went wrong on their end because as of today 3/31 the funds are still not available, the site tells me that the funds are,(even though they aren't) and there is no way to solve this problem because they dont have the decency to respond to emails, which is the only way to contact them. The customer service is terrible and im not going to continue to use a site that doesnt care. I want my money refunded to my bank account or deposited on the app so i can move the money and close the account. Im no longer interested in being a member of this site.

I was targeted by a scam. I was unknowingly investing with a fraudulent company who asked me to move money to the Abra app. I did so on two attempts but it appeared it was unsuccessful. 3 days later I found that ***$ was moved from my bank to Abra. By this time I had realized the investing company that asked me to move money to Abra was a scam and filed an *** report as well as a fraud report with my bank. I then reached out to Abra and their parent company *** to ask them to slow me to move my money back to my bank and that I had no I tentions of investing or using Abra app. I have emailed their support team 4 times as well as Prime trust and have received no response. My money was sitting in the invest portfolio portion of the Abe's app. I did not move it and have watched it to make sure it remained in a non investing portfolio of the app until I am cleared or given the ability to move my money back to my bank account. On December 3rd ***$ was moved out and is no where within the app. A transaction history claims that Abra "recovered" the funds and also removed money from my bank account despite me blocking their efforts with *** banking. They have taken my money for unknown reasons and refuse to communicate with me to any extent. I have unauthorized the movement or use of this money. I did not authorize the movement of my money from my bank to Abra on December 3rd and I did not authorize the use or investment of ***$ from the investment portfolio of Abra. Abra is working independently with my money without authorization and is moving money fraudulently from my bank to the app. Abra is also not receptive to any form of customer support or communication which leads me to believe that Abra is working in conjunction with a *** fraudulent company known as *** who is targeting those interested in bitcoin investing. I am filing an *** report on Abra and ***.

is holding my money and not letting me transfer my money to another wallet. Won't reply to my tickets. *** wallet is not allowing me to transfer my funds out of their wallet. They are holding my funds. It is keep giving me this fake error message "Opps, an unexpected error has occurred. Please try again." I have updated their software to the latest version and tried the software on two different phone and same result. I have opened about seven tickets with them since 03 oct 2020. At first they said they are working on it to resolve issue but, here is the response I got. "*** (***) Oct 8, 2020, 7:02 PM PDT Hi ***, Thank you for your patience.As our team worked to resolve this issue and has fixed this bug. Please be sure your *** app is up to-date and let us know if the problem persists.Our apologies for the inconvenience.Please let us know if you need anything else.Thank you,*** After this It still didn't work. So they asked me to send the debug files from the software so did sent them those files. After that they completely stop responding to my tickets and e-mails. *** (***) Oct 14, 2020, 4:54 AM PDT Hello ***, Thanks for your patience. We're terribly sorry that you're having a poor experience with ***. Could you please send your logs again to help us diagnose this issue? You can do this by first opening the app and on the PIN screen press and hold the word "PIN". This should trigger a prompt where you can choose to send us your logs. Please tap 'email', to send us your logs. Please let us know once you've sent these logs and we'll keep an eye out for your response.Best regards,*** Last email I sent out to them with logs was on 18 oct 2020. Since then I have not heard from them. I have a reason to believe they are holding my funds on purpose. I need help getting all my funds out of this wallet so I never have to use their wallet ever again. Thank you so much. Any help would be appreciated.

Abra has disabled my bank account on their wallet and will not let me know how to resolve the situation so I can take profits. I am a senior citizen who invested part of my retirement savings with the Abra wallet in 2017. I bought and sold cryptocurrencies successfully with Abra, until recently when they decided to "disable" my bank account on the wallet without even telling me, thus not allowing me to take profits at a time when the market is rallying. When I asked them why they did this, they told me that I apparently have two wallets, and that I need a different bank account for both wallets. I responded by telling them that I only have one wallet. It's just that I was prompted to change my password when I bought a new iphone and logged in on my new phone (both iphones use the same 13-word phrase, so they have to be the same wallet). Despite my explanation, they just cut me off and have never responded back, which really *** me off because I have waited patiently to build up a sizable balance in my wallet, and I need to take profits NOW in order to pay some of my bills. Apparently, the customer service staff (*** and ***) at Abra don't give a ***, because they have just cut me off and will not communicate with me. I have about $25k in my wallet...which for me is a large sum of money! Are they just going to ignore me forever so they can just steal my money from me? Why won't they contact me and tell me how to remedy the situation? I would advice cryptocurrency holders NOT to put their crypto holdings with Abra, because their customer service staff is HORRIBLE, and clearly don't care about their clients. Also, the CEO of the company, ***, is totally impossible to get in touch with and probably doesn't care either. The company has no phones or live chat online, so if you have any problems, you're totally at their mercy. It's a very helpless feeling...especially when they're holding your money! Don't go with this company!

Yes, I made an account with ABRA. During their making of thr wallet you can SKIP even writing down the wallet phrase. This was on November 12th. I had made my origional deposit to get my airdrop / welcome bonuses I then got upwards of 100People to sign how using my referral code. (25$ reward per person). An automatic update happened and then I could not log bag into my wallet using the pin. I had to "recover" my wallet. I tried to contact on 11/26th thru website issue that I had Rewarda (upwards of $2,000) that would be credited to my account/ wallet in the coming weeks after that. I asked since I did not have my Wallet recovery phrase could they then Credit a second wallet with these benefits that come Directly from them and only them. They did not answer me for almosr 4 weeks. They could not recover my wallet nor move any bonus/funds. I inquired about. The *** token that would be credited to me after my referrals held their 1$ + 15$ in equivalent of *** . and since you could not withdrawal *** around this time in December qnd the price went up. Everyone more than completed it. They waited until AFTER the funds hit my wallet and then decided to contact ,e back finally. I sent probably a dozen emails over 3 weeks. And had to leave a review on the play store to finally hear back. These rewards Come from them they have records of this and I contacted them with ample time to mend this. And now I can't even make a second wallet. When I attempted to do the *** `You already have an account` comes up. I have screen shots of my wallet ID and numerous screen shots of my Pending rewards from them. How can a Business give bonuses to accounts but not have the ability to repeal/move funds accordingly even when given ample time? I just want the PENDING *** equivalent of close to 2,200$ given to me. But at today's rate. Since I emailed them WEEKS before it would be credited. Screen shots of referral numbers and lists are from a few days before the day I lost access.