Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Banks ABSA Bank ABSA vs NDC Debt Counsellors
ABSA Bank

ABSA Bank review: ABSA vs NDC Debt Counsellors

F
Author of the review
9:38 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been under debt review with the NDC since June 2018. I have been paying what I owe very well and according to the calculations, I was supposed to be removed from debt counseling in May of 2023.

In May, I was informed that one of ABSA account I thought is long paid up resurfaced and I owe ABSA around R4000. I tried to understand how and why, but I couldn't understand. I ended paying the amount. I was hoping that it is going to be the end of my misery. How wrong was I?

I was again told to pay another R79 and then my letter will be sent. Without understanding what was going on, I paid the money, but the misery continued.

After this, I was told that ABSA couldn't send paid up letter, because apparently I paid ABSA extra money and they need to refund it before they could send the letter. I couldn't understand and I requested my Debt counsellor to request the letter and take the money.

Again the letter is still nowhere to be found. Now since the bank was the one owing me, I was asked to send my banking details for a refund and the the letter will be processed. I did just that, but still no letter.

Now I'm tired. I hope ABSA will have a way out for me on this. I didn't want to involve the Ombudsman on this, but I feel like NDC is pushing me towards that direction.

Please help me understand what the hold up is all about

Regards,

Net[censored]ungulu Fulufhelo.

Desired outcome: Please write a paid up letter and send it to me so that I can directly send it to NDC.

More
Send message
Copy link
Report
0 comments
Add a comment

More ABSA Bank reviews & complaints

ABSA Bank - provident fund 69
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ABSA Bank - refusing to close credit card account
ABSA Bank - vehicle claim 38
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ABSA Bank - provident fund payout 10
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ABSA Bank - clearing cheques without waiting 7 days
ABSA Bank - Business hours
ABSA Bank - Car insurance
ABSA Bank - internet banking 1
ABSA Bank - Absa Jubilee Mall
ABSA Bank - home loan judgement will not removed absa home loan dept/legal/credit
View all ABSA Bank reviews and complaints

  1. ABSA Bank Contacts

  2. ABSA Bank phone numbers
    +27 860 008 600
    +27 860 008 600
    Click up if you have successfully reached ABSA Bank by calling +27 860 008 600 phone number 121 121 users reported that they have successfully reached ABSA Bank by calling +27 860 008 600 phone number Click down if you have unsuccessfully reached ABSA Bank by calling +27 860 008 600 phone number 95 95 users reported that they have UNsuccessfully reached ABSA Bank by calling +27 860 008 600 phone number
    12%
    Confidence score
    General Enquiries
    +27 860 557 557
    +27 860 557 557
    Click up if you have successfully reached ABSA Bank by calling +27 860 557 557 phone number 45 45 users reported that they have successfully reached ABSA Bank by calling +27 860 557 557 phone number Click down if you have unsuccessfully reached ABSA Bank by calling +27 860 557 557 phone number 36 36 users reported that they have UNsuccessfully reached ABSA Bank by calling +27 860 557 557 phone number
    11%
    Confidence score
    Fraud Hotline
    +27 800 414 141
    +27 800 414 141
    Click up if you have successfully reached ABSA Bank by calling +27 800 414 141 phone number 194 194 users reported that they have successfully reached ABSA Bank by calling +27 800 414 141 phone number Click down if you have unsuccessfully reached ABSA Bank by calling +27 800 414 141 phone number 102 102 users reported that they have UNsuccessfully reached ABSA Bank by calling +27 800 414 141 phone number
    31%
    Confidence score
    Complaint Resolution Suite
    +27 115 015 110
    +27 115 015 110
    Click up if you have successfully reached ABSA Bank by calling +27 115 015 110 phone number 18 18 users reported that they have successfully reached ABSA Bank by calling +27 115 015 110 phone number Click down if you have unsuccessfully reached ABSA Bank by calling +27 115 015 110 phone number 29 29 users reported that they have UNsuccessfully reached ABSA Bank by calling +27 115 015 110 phone number
    Digital Banking
    +27 113 354 019
    +27 113 354 019
    Click up if you have successfully reached ABSA Bank by calling +27 113 354 019 phone number 7 7 users reported that they have successfully reached ABSA Bank by calling +27 113 354 019 phone number Click down if you have unsuccessfully reached ABSA Bank by calling +27 113 354 019 phone number 9 9 users reported that they have UNsuccessfully reached ABSA Bank by calling +27 113 354 019 phone number
    Retail International Banking
    +27 860 109 085
    +27 860 109 085
    Click up if you have successfully reached ABSA Bank by calling +27 860 109 085 phone number 15 15 users reported that they have successfully reached ABSA Bank by calling +27 860 109 085 phone number Click down if you have unsuccessfully reached ABSA Bank by calling +27 860 109 085 phone number 11 11 users reported that they have UNsuccessfully reached ABSA Bank by calling +27 860 109 085 phone number
    15%
    Confidence score
    Credit Cards (Premium
    +27 861 114 411
    +27 861 114 411
    Click up if you have successfully reached ABSA Bank by calling +27 861 114 411 phone number 22 22 users reported that they have successfully reached ABSA Bank by calling +27 861 114 411 phone number Click down if you have unsuccessfully reached ABSA Bank by calling +27 861 114 411 phone number 16 16 users reported that they have UNsuccessfully reached ABSA Bank by calling +27 861 114 411 phone number
    16%
    Confidence score
    Credit Cards (Gold Card
    +27 861 788 888
    +27 861 788 888
    Click up if you have successfully reached ABSA Bank by calling +27 861 788 888 phone number 11 11 users reported that they have successfully reached ABSA Bank by calling +27 861 788 888 phone number Click down if you have unsuccessfully reached ABSA Bank by calling +27 861 788 888 phone number 14 14 users reported that they have UNsuccessfully reached ABSA Bank by calling +27 861 788 888 phone number
    Absa Rewards
    +27 860 111 630
    +27 860 111 630
    Click up if you have successfully reached ABSA Bank by calling +27 860 111 630 phone number 6 6 users reported that they have successfully reached ABSA Bank by calling +27 860 111 630 phone number Click down if you have unsuccessfully reached ABSA Bank by calling +27 860 111 630 phone number 13 13 users reported that they have UNsuccessfully reached ABSA Bank by calling +27 860 111 630 phone number
    Car Insurance
    +27 861 227 284
    +27 861 227 284
    Click up if you have successfully reached ABSA Bank by calling +27 861 227 284 phone number 6 6 users reported that they have successfully reached ABSA Bank by calling +27 861 227 284 phone number Click down if you have unsuccessfully reached ABSA Bank by calling +27 861 227 284 phone number 10 10 users reported that they have UNsuccessfully reached ABSA Bank by calling +27 861 227 284 phone number
    Travel Insurance
    +27 113 504 000
    +27 113 504 000
    Click up if you have successfully reached ABSA Bank by calling +27 113 504 000 phone number 184 184 users reported that they have successfully reached ABSA Bank by calling +27 113 504 000 phone number Click down if you have unsuccessfully reached ABSA Bank by calling +27 113 504 000 phone number 105 105 users reported that they have UNsuccessfully reached ABSA Bank by calling +27 113 504 000 phone number
    27%
    Confidence score
    Head Office, Johannesburg
    +27 11 501 5050
    +27 11 501 5050
    Click up if you have successfully reached ABSA Bank by calling +27 11 501 5050 phone number 0 0 users reported that they have successfully reached ABSA Bank by calling +27 11 501 5050 phone number Click down if you have unsuccessfully reached ABSA Bank by calling +27 11 501 5050 phone number 0 0 users reported that they have UNsuccessfully reached ABSA Bank by calling +27 11 501 5050 phone number
    Lost or stolen cards
    More phone numbers
  3. ABSA Bank emails
  4. ABSA Bank address
    Absa Towers West, 15 Troye Street, Johannesburg, Gauteng, 2000, South Africa
  5. ABSA Bank social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 04, 2024
ABSA Bank Category
ABSA Bank is ranked 53 among 414 companies in the Banks category
#51 Synchrony Bank Synchrony Bank #52 SECU SECU #53 ABSA Bank ABSA Bank #54 Sallie Mae Bank Sallie Mae Bank #55 Skrill Skrill

Most discussed ABSA Bank complaints

unauthorized debit by (rccs bos jhb) a division of absa bank
3
(opinions to this review)
 atm not dispensing cash
3
(opinions to this review)
ABSA Bank Alternatives
MUFG Union Bank 13 reviews Flagstar Bank 111 reviews ACFCU 1 review The Cotswold Escrow?Company. 2 reviews SECU 16 reviews