ABSA Bank
Reviews and Complaints

On the 28 August 2020, I lodged a formal complaint to ABSA, after having received communication form their lawyers Brooks & Luyt, about a loan account that they claim I did not settle. Attached on the email was the proof of settlement on the two loan accounts I previously had with ABSA. The automated messages from ABSA stated that they would revert back within 3-5 working days, and 2 weeks later i'm still waiting for the issue to be resolved, worse even, nobody has even called me to shed light on the progress of the query. This morning, I received another threatening message from their lawyers, which means that in the two weeks that I have been waiting, ABSA did not even bother to engage their lawyers on the query that they received from me. Please note, a month after settling the loan with ABSA, they debited on one of the two accounts, needless to say, I queried and was refunded, not only the amount they had debited, but they paid more because they had overcharged on my settlement. Secondly, all my payments to the personal loans were done via debit order, ABSA cannot produce proof that I missed a single payment which led to me being handed over to their lawyers, furthermore, I was never engaged by ABSA for defaulting on payments, until I heard from their lawyers. I have been a client for 22 years, I currently even have a home loan with them and I find this type of treatment to be very unprofessional form ABSA. I need ABSA to explain how this blunder happened that I ended getting blacklisted by them via their lawyers. Furthermore, I need a written apology and compensation the reputational damage they have inflicted on me. My contact number is [protected]. The latest ref number I received from them is C-[protected].

In 2014 I was dismissed and placed on reds list. I now want to clear my name and after numerous attempts have contacted banking services association, FSB, FSCA without joy and being referred to originator of listing I contacted ABSA. I was referred to Stephen Kgomo who referred me back to fsca (providing invalid contact details to add to frustration). No information as to process could be provided by ABSA, only a messaged to contact FSCA whom I did and was again told they only deal with debarment not reds listing. FSCA have confirmed that I was debarred by ABSA. Process to get re-instated is to work for fsp under supervision but that cannot happen until my name has been cleared from REDS list.

Could anyone at ABSA assist with removing my said aforementioned listing or direct my enquiry to correct department or outside organisation who can assist.

I Gloria Makgoga account number [protected]. for the Past years we have been withdrawing money from flexireserve with no problems, Until on the 3rd of September 2020 when we wanted to withdraw money. they declined us telling us about Debt review. Yes we were on Debt Review and withdrew from it on 2016, But we still have been able to withdraw money from flexireserve. We don't understand why now all of a sudden they refuse to give us the money claiming that the manager from the Debt review say it's not possible for us to withdraw the money until we submit some letter that we were out of Debt review. Me and my Husband feel that Absa is failing us and we have been sent from pillar to post, Why can't Absa check our payments from the time we were on Debt Review and from 2016 instalments payments. And why now all of a Sudden the review Problem, yes everytime we had an Error and we phone and it was cleared and we would get money even on March the 24th 2020 we withdrew money. this is really frustrating can someone please have mercy and deal with the Problem from our Account Hence we have increased the instalments to 3300.00. So that Sometimes when we are in need of cash It can help through Flexireserve. Please please please Help from Mrs G Makgoga phone Number [protected]

We have been trying to open a new business banking account with Absa for 3 weeks. After numerous attempts telephonically and electronically we have given up. After one electronic enquiry with First National Bank we were contacted within 5 minutes and had an account opened within another 10 minutes.

After being an extremely long standing client (both my business associate and I), we would like to know why Absa has become so inefficient.

The Absa Business Consultants we have had dealings with in the attempt to open the account are Sinhle and Andy.

Business Name : Say It With Mosaic/Mosaic
Directors: DA Loots & TJ Stone

Since January 2020 I have been trying to get ABSA to tell me where my funds are. We have emigrated to Australia in 2016, and there were still funds in my ABSA credit card. I have a statement that indicates the funds were transferred to my cheque account... which was closed in the meantime. Since then, I have been thrown to-and-fro between departments, with no-one willing or able to tell me where the finds are, and why it cannot be made available to me.

On 24 August 2020 I registered another query, only to receive a notice on 4 September 2020 that it has been closed - no correspondence, no feedback, nothing.

This is getting more frustrating by the day, as they are aware we are in Australia, and it seems there is just a lack of any kind of customer service, integrity or any kind of professionalism.

If you could assist it would be great.

Regards

Samantha Pieterse

I ordered a new cheque and credit card on the 24th of february 2020 at absa branch bela-bela, to be delivered at my branch at westgate shopping centre in Gauteng Rooderport. The cards where delivered to westgate in cape town with no reason as to why, this was on the 25th march 2020 before national lock-down. I have put in several complaints and there is still no feedback on my issue to date. I called on the 08 September 2020 to file another complaint at credit card department where I spoke to lebo and reassured me the matter will be escalated and I would get feedback on the same day. And yet still no feedback from the bank or what so ever. I have completely lost hope and trust in absa and there for wish to pay what I owe to bank, close all my account and move to a bank that cares and will be able to help in need instead of offering funeral policy all the time.

Can I please get feedback of which I doubt ill get from absa.

Thank you

Tebogo Tlholoe

Worst bank ever, what bunch of thieves. I'm a USA citizen. I used to be an international absa bank customer. On April of 2019, just out of the blue, my bank account was frozen simply because I was not a South African citizen, they argued this measure was taken to avoid money laundry. I provided all the required documents to have my account unblocked but they simply refuse the release my money. Thieves, scoundrels. The worst of the worst. Avoid yourself to be robbed and run away from this bank.

Good day,

Name jerome peters, id [protected], reference number: [protected]

I'm utterly disappointed that a bank that i've been with all my life refused to give me a pre-approved home loan.

I earn a very very decent salary, my score according to your absa scoring is 10/10 and yet i'm not approved via the online pre approval app.

I'm sure other banks will be able to assist me, but to think that my own bank refused.

Can I please have a valid reason why pre-approval was denied.

Br
Jerome peters

Last week the absa branch at the glenfair was closed without any warning or notice. This branch has been in operation as far back as when absa was still volkskas and that is more than 40 years! I have been banking there all my life. The community is populated by many older people and we all feel it is our bank. People like patricia and hazel and edna are our people. Now we are required to drive to menlyn - god forbid! - or menlyn maine - not much better - or the grove shopping centre for our banking needs. I was at the grove on tuesday and the queue before absa stretched almost as far as woolworths, which is about six stores away! So, no loyalty to your older clients. I am seriously considering closing all three my accounts at absa and moving to capitec, which has branches at both glenfair and lynnridge mall. I really feel let down by my bank and I am very disappointed. Mrs le lombard

I'm complaining over the delay in solving issues nowadays at Absa.
I have been with this bank since 2007 before this Abs thing. From then I've been lonching problem and have solved within a given time frame but Absa is failing now.
I complained on Monday 27/07/2020
With my complaint number [protected] and given a 72 hours time frame which has elapsed without solving my problem
I'm now planning to even change my bank to starndard charters because I can't understand the inconvenience Absa has brought.
I have gone to the bank two times and called 5950 Many times but still
Yours
Dissappointed client
[protected]

I applied for a home loan through ABSA and it was declined! I request that it be revised please for I am forced now to apply to another bank for a home loan of which I don't want to do unless necessary. I have a lot of investments at ABSA and after my divorce I got my bad dept in order that I am currently dept-free. I have a cheque account and depositer plus account of which I control very good, I would like you to reconsider my loan? Thank You.[protected]/[protected]

Good Morning

I would like to bring to your attention that the vehicle I bought in July 2019 at Cape Auto Centre is now leaking inside my car. We have found one problem, which is the back door behind the passenger seat it is out of alignment. We now taped the door with sellotape but that is not helping. Apparently, the car is still leaking inside at the back on my backseat and on the floor. I have to now take the vehicle to a panelbeater to see where the real problem is. I am so appalled at this, that I was conned into buying a vehicle that is now leaking. I am not paying cheap for the vehicle and have to fork out extra money besides the monthly instalments plus insurance for the vehicle. Cape Union Mart is a con dealership please look into this matter.

Vehicle - VW Polo 1.4 Trendline
Model - 2009

Absa - Account [protected]
Dial Direct - Policy Number: [protected]

Can you urgently please advise what can be done about this issue.

Desiree GOSLETT |
Tel: +[protected]
[protected]

About two weeks ago my online profile was blocked after making a online transaction. Apparently the fraud department thought it was a fraudulent transaction and blocked my online account without notifying me. After numerous attempts to get my online profile unblocked, no one at the bank is making any attemp to help me in this matter. All I want is for my online profile to be unblocked so I can do things as normal. Thats all I want.

Client name : denver joel

My journey started on 10 June and a month later I still have to run around to get this matter resolved.

My boundary wall fell over during a storm. It is exposed and the neighbor has a furious dog. We are afraid to enter our yard out of fear of being attacked.

On 10June I called ABSA iSure and the next day received a visit from the contractor. Because I was not getting feedback, on 17June I decided to call iSure and was told to email dudu.[protected]@absa.africa. Because I was again not getting feedback, on 22June I emailed [protected]@absa.co.za and after finally found out I was referred to the incorrect dudu.

Dudu escalated my complaint to investigation and management, and guess what? It is 07July and still nobody has contacted me.

It would a crime for me to continue business with iSure

This is pathetic service and in addition to this I am going to tell everyone on facebook, twitter and hellopeter about my journey.
I will be moving my insurance to where I get better treatment.

You don't deserve my regards and I deserve better!

This mail is sent without prejudice.

Bond number: [protected]

I am terribly disappointed that, during a national and even international disaster such a COVID, ABSA is not willing to allow a payment holiday on my bond account. President Cyril Ramaphosa confirmed on more than one occasion, that payment arrangements can be made in order to manage debt. It will show on record that I have recently paid a considerable amount towards the arrears and that I have attempted to arrange for a payment holiday during the lockdown period but, did not get any help from ABSA in this regard. I was told to make contact via this email to arrange for restructuring. This is just not good enough, as restructuring will have a long term negative effect on my credit score.

Like most other South Africans, I have been financially effected by COVID-19 and would like to make arrangements for a 3 month payment holiday. During this time, I will catch up on the bond arrears and then I can resume full payment of monthly instalments, once the payment holiday has come to an end.

Claim Number: (3824413) I have lodged a claim for a damaged Solar geyser on 10th June. The Plumber came to my property on 13 June but to date the Insurance is still waiting for the quotation from the plumber. I am loosing more money on proving for alternative energy for warm water as well as calling ABSA home loans every day and get the same answer. Can somebody assist in resolving this.

Lodged a complain at Absa Bank Southdale Branch on the 01 June 2020 and was given Reference number C-[protected]: After lodging a complain I received an sms that I would be contacted within 8 Business hours,

The complain was about ATM faulty whereby I was trying to deposits money and the money was taken by the ATM but not credited in my account, I just received a receipt from the atm that said I must consult the bank as my transaction was not successful.

Since I lodged a complaint I never received any call from the bank or sms or email updating me about the status of my complaint,

I'm the one who keeps on phoning and everytime I'm told the matter being escalated but no response after that.

As someone who has been a customer of Absa for the past 16 years I'm not satisfied with the service I received and yet my issue is still not resolved.

My contact details are [protected] / MANDA. [protected]@gmail.com

On 3rd april 2020 I contacted absa asking for a payment break I spoke to a consultant and the request was granted.on the 27th may I received a call from a lady insisting I must pay for april because I'm in arrears.i have waited 2 months for my ters money.on 29th may i received my money while waiting it to reflect in my account to buy bread for my children.when i logged on my account i learned absa have debited and i was left with nothing.i am very disappointed as i planned to buy food items for my children.DONT ABSA HAVE REMORSE ON PEOPLE

I obtained a loan from another financial institution and wanted to settle my loan with bass. After I talked with the consultant on 13 March 2020 I was informed that I cannot request a settlement letter over the phone. I had to get a settlement letter to give it to Capitec in order to settle the loan.

On 14 March 2020 I went to the ABSA-branch in Mooiriver Mall in Potchefstroom and was informed that there was a hold on my account because I requested the settlement amount the day before.

I went to Capitec whom informed me that there is no such thing. After I again phoned ABSA on [protected] and spoke to a supervisor, I got my settlement letter. Earlier on that same day, I deposited R4000 into the loan account. The settlement amount on that letter dated 14 March 2020 was higher than the amount I received over the phone the day before.

Capitec assisted me in settling the amount of R65623.90 on 14 March 2020.

After settlement, installments were still deducted on end of March and again on end of April.

I specifically obtained this loan to consolidate and have more cash flow, now I am in ever deeper trouble as ABSA keep on deducting money. I also incur additional costs as I pay interest on an overdraft in this regard.

Your soonest response and rectification of the matter is appreciated. I frankly do not see the point in visiting a branch, as I was not assisted as noted previously. The call centre does not have consultants available due to Covid 19.

Yolandi Calitz
[protected]

I went to the bank today and I found out that my account is closed without my permission ( Account no. [protected]). I have been failing to login on internet banking and my phone app. Eventually I went to the bank because I also wanted to apply for a new card since it expires this month. The consultant told me my account is closed. I then explained that I first heard about this when I called call centre two days after I settled my overdraft account. I asked a lady I spoke with at call centre to reverse that transaction and also helped me to transfer the money left on the account to my absa vehicle account. Because I found out that the guy who helped me at Absa Legal department didn't follow instructions to credit my Absa vehicle account with the extra R900 that was left on my account. I made it clear to this guy to close my overdraft so that it would stop accumulating interest. He also didn't email me a paid up letter or anything showing that my account is settled as he promised. I am very disappointed with bad service I received at Absa Legal department call centre.