ABSA Bank
Reviews and Complaints

I am 66yrs old and tired of absa. I have been inside the bank more than 5 times as each time my banking app locks or doesn't recognize my credentials - this has happened in-front of the teller staff.

Each time they fix it - its a few weeks and I am back to square 1. I need to pay my medical! I cant get to a bank each time to fix your incompetence!

They have also changed their bank charges and as a pensioner this is ridiculous to be paying more than r300 each moth.

I absolutely hate this bank at the moment. And feel stuck because I cant change.

Firstly absa changed my account from a student account to a gold graduate account after me sending proof of studying which they requested if I want to keep my student account yet they still did their own thing. Then they charged me R100 for an unauthorized dr bal fee when my account was never in negative and I dont have an overdraft..they dont answer their calls or reply to emails worst bank and service ever !

I bought a car from umngeni auto on 24 January 2020 and now have problems with the car. So I called Absa to find out what should I do, only to find that Absa knows that I bought the car from funnel cars which is not true. I contacted Mr Govender who is the marketer to report this but he said his going call me back but he hasn't, instead his ignoring my calls now.
The car I was sold was misrepresented and defected.
I think this was a scheme to defraud me and or the bank.

I sent numerous emails and had phone calls with Nadia Spider who arranged for the vehicle finance on a private sale of a Suzuki Jimny 2009 model.
I had to pay Auto Investment the dealership who handled the sale R20 000 in advance before they would release the car and pay the seller the full amount for the car.
I then questioned Nadia as the premium from ABSA's statement does not show the R20 000 paid.
I contacted Marieta from Auto Investment and she assured me it must show on the statement as an additional payment made.
I again sent mails to both Nadia and Marieta Woest then responded to my emails to resolve this matter and for Auto Investment to give me a statement of the amount paid.

My brother was compensated by RAF and his money was placed in Absa trust, they've been a nightmare to deal with, won't buy him a house, car the was one time he had to go to public hospital sick they didn't pay out money for him to see a doctor, he lives like a beggar but he has money, I'm afraid he'll take his life one of these days someone has to.Do something about this department

Account is settled with absa a long time ago but its impossible to get the natis document from absa.
Finance account number:5073344
Id:[protected]
SR van Jaarsveld

What is your rules about opening hours? Absa Ceres almost never opens on time in the mornings. Every time customers have to wait in an queue outside, because cash has to be taken from the ATM to the teller. This morning (02.03.2020) the bank only opens at 08:12 and a queue of customers were very upset, because all of us have our work and can't stand in queues because the bank couldn't finalise their ATM cash removal BEFORE opening of the bank. This is unacceptable.

Hi
I currently live in New zealand. My friend has been using my car for the past 2.5 years.

I have been working with the traffic department to get the car back from her. I have also been trying to work with a member of the finance department. Who is less than willing.

This is a really long story, but all I need is for someone from absa to contact the traffic contact I have to arrange a road block to get this car back. If we arrange a block and the car goes to the pound, it will be stripped.
We are trying to avoid this, but your staff are being less than willing.
There is only so much I can do from New Zealand. So unless you not interested in getting the car back. I need someone who can take action.

My email is - [protected]@hotmail.com
My I.d - [protected]

This is an URGENT matter.

One of the Absa employees, fraudulently use my details and open 3 extra insurances since June 2019, resulting me to be about to be listed as a bad payer about to have bad credit record. In enquiring about it, several Absa consultant promised to look at the matter and come back to me. To my surprise that, instead of getting clarity, I was sent contract ofwhich I did not ask.

The insurance open without my consent is;

1. Life Cover - started March 2019. An amount of R195, 96 has been deducted on my account . A consultant by the name Monique Peterson ( monique@abasa.co.link) not sure if the email is correct was the one who attended the matter which has been not resolved.

2. Innovations (maintenance plan) -since June 2019 An amount R260, 00. A consultant by the name Tsepang and Lucky Lengwati promised to solve the issue.

3. Absa Warrant cover - R297. since 2019 March.

I've been promised to get call records to clarify my Name since January 2020 till to day nothing happened . I exhausted my telephone bill, calling almost every day with no help.

This is un-acceptable, for how long should i wait to clear my name and be reimbursed what is due to me. This is my last resort or I will be forced to take this to my lawyers because ABSA is stealing from me.

Ms V. Beyaphi
[protected]
[protected]@gmail.com

I responded to a bitcoin advertisement that had an official bitcoin stamp whereby a special offer was made for $250 to purchase partial bitcoin. They requested my bank account no as well as the name of my bank which I provided in all innocence as it was my debit card and not my credit card. I became a bit suspicious after receiving a phone call from a bitcoin "agent", so I informed them that the deal was to be terminated with immediate effect as I felt I was entitled to stop the payment going through as it was on my debit card and without a pin no which I did not disclose I was safe. I have contacted Absa bank in regard to this fraud and they offered to reverse the payment in Rands . However Absa Bank subsequently said it was my fault and they could not refund the money. Please investigate this matter

I forgot my mobile app passcode or password, as I had to delete the app and reload it as it kept giving me error messages.
I cannot remember my password or passcode as it was such a long time ago I needed it. Anywhere in the world this would be a quick fix. EXCEPT FOR ABSA.
I have spent my whole morning trying to get them on the phone. The options they give says: Choose 1 to change your password or passcode. You choose 1 and it says Option 1 - Choose this to change your limits
2 - Choose this to report fraud, or something.
Where is the option for passcode?
Everytime I go into the Welkom branch to do any little thing, it takes no less than 2 hours... YES sportsfans... TWO HOURS.
So you either spend all day on the phone, or you spend 2 and a half hours at the bank.
CAN SOMEONE SORT THIS OUT, I AM SO DONE WITH THIS CRAP BANK!
In th Uk they call you back. and you can change a passcode in a minute or two. Can we please stop wasting our time.

Never received such bad service from any company. After 3 weeks of back and forth calls my card is still not delivered. After 4 times confirming my address, they still use the excuse that the driver was sent to the wrong area, what is the use calling to confirm if you keep on sending the driver to the wrong part of Oakdale, it is only separated by the N1. Didn't you hear of a GPS or road map in these modern age if you don't know a area and you call yourselves a courier service. It is more like no service.

Can't believe that banks still use you to deliver cards to their clients with such poor skills. Do you expect people to put everything on hold and wait for you to deliver on date that you arrange and don't pitch up.

On the 20 January 2020 I received a telephone call from the limit increases call centre desk. The agent requested from me to send through documents in order to finalize the limit increase. In spite of doing so I still received an SMS telling me that the application has expired due to not receiving the required documents. I re-applied and immediately sent through the required documents, where I received an email informing me that the email has been received and has been forwarded to an agent for finalization. No further communication received from ABSA. I then decided to use the same email requesting for an update regarding my application. Nothing... I then receive another sms "Absa: Your application for a limit increase expired. We did not receive the required documents. Please reapply if you want to continue. FSP/NCRCP7" ... how is that even possible... hoooooo hayi. Dankie ABSA...

Client: Estate Late Stephanus Francois Nieuwoudt
ID no: [protected]
Credit Card no:[protected]

I reported the death of the deceased to your National Deceased Estates AND Credit Card Deceased Estates departments on 15 January with supporting documents. All except the Letter of Authority: the estate has not yet been reported to the master as we still await a Certificate of Balance for shares the deceased held. Without all verified values we cannot complete an inventory form and the values of the deceased's assets are reflected on that Letter of Authority.
Statement cannot be attached as your system does not accommodate PDF files
Irregular and unauthorized transactions were made on the account (not the card as the card is locked up in the safe) AFTER the death of the client.

I have been sent from pillar to post: from National Deceased Estates to Credit Card Deceased WHO DON'T ANSWER YOUR PHONES! [protected] / 4356 /4286 is of no use!
Then I tried to report the matter to the credit card Fraud division, but since I don't have power of attorney they are unwilling to assist! They did try to call the Credit Card Deceased Dept on my behalf, but they also had no luck. Please feel free to listen to retrieve the phone call at around 11:55 29 Jan 2020. I was then told to send all documents to National Deceased Estates. (the same docs I already sent on 15Jan)

I'm just glad the calls are recorded! It seems impossible to stop any further transactions from occurring.
These transactions must immediately be reversed, all credit cards carry insurance and the interest on the transactions are also to be reversed.

I await your urgent feedback

Good day

I am really upset that for the second month now my account is being debited from. I did not give anyone permission to do so and today again money was taken. Who is RCC bos and why am i paying both my credit card and them?

This happened 18/12/2019 and today 28/01/2020. Also note that is it different amounts which is very shocking and suspicious

I am really considering moving my account.

Regards
Miss D Molekwa

Good day
Just to let you know that your service is very bad.
45 minutes waiting in the que at ABSA Savannah Mall Polokwane
For the renewal of my Debit card.
My card is expired on September 2019.
So difficult to renew it.
I am 69 yrs old and every time I go there I have to stand almost an hour on the que. Till today I been there three times.
Is that a kind of service?
Do I have to close all my accounts and move to another Bank?
Is that what you want?
Thank you for your time
V. Gaintartzis
Polokwane

received a phone call regarding absa rewards and the benefits offered.Was informed the cost would be R 28.99 per month was shocked to see someone had got acess to my internet banking and removed R218.00 from my cheque account which is linked to my internet banking.I have been banking with Absa for many years and have a substantial amount of monies invested in your bank as well as my wife I find this type of service disgusting causing me to have to put a block on my internet banking as I was unaware that this would be allowed by Absa. Please resolve this issue and arrange for this deduction to be cancelled immediately. If this issue is not addressed as a matter of urgency I will be forced to cut all ties with Absa and do my banking elsewhere. This transaction happened on the 24th January I received notification that somebody unknown had logged onto my internet banking.My contact number is [protected] and my name is John Hornby

I lodged an insurance issue on the 10th of December . I was contacted on the 12th of December via e-mail and said they are dealing with my request : CLAIM # 3720862 .

I have on numerous occasions asked for a further response but so for to date I have had absolutely no response . I'm worried to complain too much because my claim might just be rejected just because they can ? Therefor I've patiently and very nicely requested feed back . No such luck.

Please can someone help me. I've paid insurance for 30 years and I think I might've claimed once before .

Belinda Gebhardt
Policy number : [protected]
Claim number : 3720862