ABSA Bank
Reviews and Complaints

Good afternoon

Kindly assist. I am a student, part of the finance team at church. We had our annual event on the 27-29 September. As a results people who were not able to make their deposit in time asked that I do deposit for them. Some gave me cash, other I had to withdraw their cash send in order to make payment on their behalf.

On the 25 September, I tried to withdraw a pep cash sent at your ATM in Jorissen 66 in Braamfontein. However, the ATM kept stating that transaction is unsuccessful or not authorised. I keep on trying, thinking maybe because the amount was R790 maybe the ATM does not have R20 notes. When I went inside I was told to try at Pep, I might be the system. I went to Pep and was told the amount was withdrawn already at the place I tried to withdraw. When I went inside your branch to enquire was told there is nothing they can do and also pep said they can't assist as money was withdrawn.

Please assist, because I had to take my last cent to pay for the money I didn't even see.

kind regards
Lindiwe Mahlangu
[protected]@gmail.com
[protected]

On Tuesday, 15 October 2019, at 08:44, I received an sms with regards to my business account indicating that I urgently need to contact Khosi Khosa at Mavericks. I contacted her and she indicated to me that I have been handed over to them for debt collection of an outstanding amount of R1200 on my business account. This was quite a surprise to me as I haven't been using this account for a while now and earlier this year a lady phoned me enquiring about this account whether I am still using it or not. I told her that I am not using it and will appreciate it if she can close the account which obviously haven't been done. So I took off from work and visited Centurion branch this morning (15 October 2019). I had to draw money to pay the outstanding amount of R1313.20 on this business account where after I requested the teller to close the account with immediate effect and give me proof that is has been closed. The teller accompanied me to the front reception desk where the helpline is situated because now we need to phone the collections department. The phone did not work so now we are being redirected to the telephone at the online banking kiosk. I am not sure what number the lady dialled but it was the incorrect number and the lady on the other end of the phone put me through to 086 004 0302. I spoke to Lebogang and explained the situation, I had to hold on while she speaks to Legal, and when she came back to me she told me that the hold needs to be lifted from the account before I can close it. While holding the line I contacted Khosi Khosa again and told her that I have now paid the money but that I am battling to close the account. She indicated that she will send a request through to ABSA from her side. I asked Lebogang how long this will take and she could not answer me. Lebogang spoke to the lady at the reception desk and this lady agreed to check the account for me as the lift should take place within the next 30 minutes. I waited around in the bank and she told me that I can now close the account. On my return to the tellers I was informed that I now need to pay a further R45 to close the account. Really? I did not receive a receipt on the R1313.20 I paid earlier and now ABSA wants more money from me. The teller manager assisted and said there is nothing they can do. I instructed her to take the R50.72 ABSA still owes me and use that money to close the account. She said that she will come back to me. After approximately 10 to 15 minutes she reappeared and indicated to me that they need to do a journal where after she will confirm in writing (to my email address) that the account is now closed. This morning's experience with ABSA just reconfirmed why I will never suggest ABSA to anyone. I request this account be closed with immediate effect and that I receive proof of the closure in writing from ABSA. It will also be a good idea if you maybe revisit the way you communicate with your clients with regards to their accounts in order to avoid situations like this.

Been harrased by absa calls last week telling me my car acc shows areas of 8k that was "apparently"refunded into my acc(fnb acc), told them I'm debited every month, was never refunded anything and never had fnb acc.

Some lady ( Thembeka) was supposed to escalate the matter and give update but no one cared to tell me what's going on until i phoned absa today (14.10.19)only to find out that everything is now sorted.

This was so stressing, I deserve to know what the issue was and how it was resolved so as to avoid this from happening again.

L. Mthombo
[protected]@gmail.com

This is the second time I have been taken for a fool with regards my credit.
In 2018 I took the decrease in my limit with understanding due to me not paying my card religiously, however I can say that this years it's been a way better year with regards to payments to my credit card.

I spoke to one your consultants that confirm that in September 2019 I made a payment on my card of 14k and I also make payments on a regular basis on this card and I hardly ya the facility for big payments.

I'm totally disgusted in the way that absa treats their customers . I got no notification that my limit will w decreased . My son turns 10 years old today and I couldn't get him the gift he wanted my wife is also due with our third child and I have to pay for gynecologist appointments. I have a credit with Nedbank and I have never in my last 10 years been disappointed with Nedbank's service they you are disappointing me. I could understand the first time you have made this reduction in my limit but for a second with no consent and making my life a complete shamble . I'm going to place this complaint on hello peter and every social media out there . Only because you gave me no indication that you would make changes to my account without my concern. Why did you offer me a limit of 30k at first the decrease it to 24800 then decrease it now again to 13800. [censored]ing ridiculous. I will also take this to the financial ombudsman

I spoke to a consultant this morning Zanelle to enquire on the interest on my account. I wanted to find out where the rest of my money went when a deposit of 500r was deposited into my account yesterday all i wanted to know is what happened to the rest of the money .she was not helpful after calling another consultant Lerato helped me alot .I am disappointed on this women even the way she speaks to a client and she cannot see where the money went but Lerato could see it on her system.

I'm at absa in giyani being helped by musa he's very rude and he doesn't take me serious, he's not willing to help me I have been here since 8:30 in the morning and it's now 13:00 since he told me to sit down he hasn't helped me. I have a funeral to arrange and i'm not getting any help from the absa funeral cover instead they are making things difficult for me.

I financed a vehicle with Absa and almost 20 years ago, the vehicle was in an accident and was a total write-off. I never heard from the bank after the accident or from the insurance company, so it was presumed that the vehicle has been scrapped and that the insurance settled the amount at the bank. For years after the accident I never heard from either Absa or Budget Insurance, but when I bought a new car and wanted to register it I could not because I first had to pay all the years of outstanding license fees and penalties on the car that has been written off. Then when I contacted Absa, they wanted me to pay the settlement amount, I refused because I never received anything from them nor heard anything from Absa for almost 5 years after the car accident, thus the claim has already lapsed, as per South African law any claim lapses after 3 years, if no contact was made or intentions were communicated between the parties. So this never happened, Absa refuses to this day to scrap/remove this vehicle from my name. So it costs me a hell of a lot of money every time I have to take out a vehicle license. I want this vehicle removed off of my name. I am going to take this to the courts for Absa keeping something on a persons name for 20 years after the goods were already written off and refusing to provide copies of the vehicle registration form so I can submit it to the police and the Clerk of the Court. Absa is acting against the Credit Act and against the law!

Good day,

As a customer of ABSA bank I would like to share my drastic experience with ABSA Bank.

On a normal day I received an SMS stating that I qualify to apply for a loan up to R350 000, I wasted my airtime to call their call centre in the loans department. The lady took my details and advised that she will arrange for a consultant to contact me BUT UP UNTIL TODAY NO PHONE CALL ! ! !

I then decided to waste my airtime again and called the Personal Loans Department and made an application for a personal loan & GUESS WHAT, the load was declined.

Two days after that Bayport Financial Services contacted me and offered me a loan, the loan was approved in 24 hours.

I don't know what Management Team is the Investors investing in as it is Clear that nothing is Valid, not your systems NOTHING !

ACT UP !

My name is Brandon Barnard. My contact number is [protected]. My email address is [protected]@gmail.com. I have been sending emails regarding a statement for my personal loan account. I phoned to tell the call center personal loan department that they have the wrong email address. They said they will be sending me a statement witch has still not come yet. There is a debit audor that goes off my account but I never get to see my balance outstanding. Please resolve this ASAP

AC 843 346 05 ABSA Vehicle Finance
My last payment was supposed to be deducted at the end of August 2019.
This has not been done to date and ABSA is charging me interest on this account.
I have tried calling the AVF number but the number of options is such that at the end of the procedure I end up at the self service option. All I want to do is speak to a consultant.

Account number [protected] Estate Late J A Stuart
I am the executor of my late Mothers estate. She was a long time clent of Absa.
in order to access the residue of her account I was made to open an "Estate Late account which I did ". I was informed that it would take up to six weeks before I could access the funds. This after copies were made of the relevant documents. Six weeks later, on enquiry, I was told that I should have been told to visit a customer services counter, for some reason. I then did that and they copied all the relevant documents again and told me it would take up to six weeks again. On Saturday morning six weeks later I wnet to the branch only to be told that the estate late people dont work on Saturdays but they would find out and let me know this morning.
This afternoon i returned to the branch and the customer service lady phoned and was told tha the copy of the certified copy of my appointment certificate, had not istself been certified and that until that was rectified nothing would happen.
Obviously they must have discovered that when the documents were received but did not inform the branch until the six weeks query.
The certified copy of the certifed copy was then sent off and I was told to come back for the third time after eight working days. To say that I am angy would be a gross understatement. I am doing my best to wind up the estate and ABSA appears tio be doing all that it can to prevent me from doing so.
I cant wait to see what they charge for the "service " they provide and I assume that they will have been earning interest on the R200, 000 or so that they are sitting on.
I am advocate Ross Stuart SC

Im at Jabulani mallAbsa consultant taking her time talking to people or friends inside the bank

This is the lady she took her time and was talking to people while we were waiting on the line even took a friend ID to check sumthing for her

She didnt even check how long we waiting on the line never apologised and this made me ask myself why am u still a client at Absa or should i always use absa outiside of Soweto for better service .

I have waited to open a new account since 09:35 even now I haven't recieved assistance and its 11:20, only consultant is working and she has been with same client since I arrived in the bank . My concern is what will happen to a client who lost their without knowing and how long will it absa to investigate if opening account takes hours let alone the queue that is not even attended

To whom this may concern

My name is Aalia and I've been part of absa Bank for the pass 7-8 years. About 3 or 4 months ago i took out a personal loan for 30000 and when the lady that helped me with the loan tell me my installment will be 895. For the 1st month the 895 went off and every month after that my installment changed to 1010. 1st of all I didn't not budget for that amount because if I had known that my installment would come to 1010 I would have not taken the loan so it either the person who helped me with the loan did not to her damn job right but I'm not happy with this and another thing when I didnt the loan I said it must be debited from my account and they only did it for the 1st month and there after I my payment are debited late or I have to eft the money witch is not on. This is my 1st complaint with absa for the pass 7-8 years that I have bank with you guys I'm not happy about the service so it's either you are going to do something about it or I will take it further this is a promise because you guys are messing with my credit score I'm very disappointed with absa

Regards

I write on behalf of Mohlapatshila Magdeline Social Club ( Account no:[protected]) as one of the signatories. We have noted that the account in question was open as a business account not as an NPO as stipulated on our constitution provided to you on opening the account. This has resulted in as being charged Business Account interest instead of an NPO / Social account interest.

The branch in which this account was opened is Mall of the North (Polokwane)
the Complaint was first lodged to the Branch Manager Helga Madanda on the 09/09/2019, todate we are still awaiting for response.
May you please intervene and reimburse us for incorrectly charging us business interest and not social account interested as this was a mistake from your site.

Your prompt response in this regard will be very much appreciated

My husband got approved for vehicle finance by Absa at Vereeniging branch. When they had to do the payout the found he was married in community of property. Then the dealer Active Auto email me an Absa - release note and acknowledgement of delivery for me to sign for my husband. While reading the document I noted it was ticked unmarried and I was supposed to sign for something opposite. So I refuse to sign the release note and but it waa then processed without my signature. I then emailed the absa sales market handling the case to know how did they by pass the absa system cause the documents clearly needed my signature as we are married in civil marriage. She said she doesn't know who signed on it cause the pay out was gonna go through without my signature, I should request for that form from the dealer but the dealer also shifted blame to Absa. Saying the document im requesting is with Absa. I have requested for that document to verify if my signature was forged no help from Absa vereeniging and absa head office adviced me to lay a complain with you cause I'm not treated well. If my signature wasn't forgered why are they refusing to show me. The area manager Aysha refused to give me the reference that she said they also laid the complaint about the consent of the signature. I feel the matter has drag for so long from 17 September 2019 till todate without anyone showing me who signed on my behalf. Forgery is a criminal offense and a big respect bank like Absa should take it seriously cause the Dealer Active auto will continue to forger people signatures committing crime. Voileting my rights and National credit acts. I did everything but no help from Absa vereeniging branch the area manager for vehicle financing said my signature wasn't necessary but the sales marketer said if the signature is forgered or else if not signed the whole finance payed to my husband is invalid. I please ask for an investigation my husband name is Vonani Given Makamu and his identity number is [protected] and his contact number is [protected] and my name is Thandeka Monalisa Makamu my contact number is [protected] and I have proof of the documents emailed to me the one I refused sign and the emails I sent requesting for assistance on the issue and my marriage certificate that shows we are married in community of property. Please assist me so if my suspension is true. I can open a case of forgery against the dealer and absa to take investigate the matter to see if the payout was did correct if not they should reverse payout so it can be done properly and procedure being followed.

For over a week we have tried to get a settlement letter for our Hyundai Accent. We have sent several e mails and phoned about 5 times. The just do not get back to us, no calls, no e mails except for automated reference letters. Thus is the worst service we have ever experienced and is seriously comprimising our move overseas. I am unable to book my ticket so I'm here in an empty house just waiting for ABSA. I'm at my wits end and just can't understand why such lack of service.