ABSA Bank
Reviews and Complaints

Last week Monday, my boyfriend submitted an online application for a credit card where he got approved and delivery of card was organized. 3 days later he received a call from his mother stating Absa called her to inform her about a credit card delivery for her? Absa called his next of kin to deliver the card.
She explained to them that she did not apply for a credit card. Now, this is where everything gets messy & the WORST CUSTOMER SERVICE IN THE WOLRD comes to play.

1. They call his next to kin to confirm delivery. After stating she did not apply they just LEFT it. And did not contact him again.
2. After calling to ask, they confirmed that there was a mix up. And the card will be dropped latest on Tuesday this past week.
3. Tuesday came & gone. He called Wednesday and they told him that the card was kept at "CCD" for to long so they scratched the delivery. It will now de delivered Friday.
4. Friday came, he called. First person tells him the card is at CCD and will be delivered on Monday. After that she put him on hold & then put the phone down in his ear.
5. Second time calling, probably the only competent staff member you have working in the online applications department told him that his card is now on hold because he's flagged for fraud.
6. He was forced to go into a branch to verify his ID and all his documents all over again.

Now, YOU - Absa - makes a big mistake by calling the wrong delivery number and when the WRONG PERSON NOT THE APPLICANT ANSWERS - you flag a person for fraud?

Then ... don't contact him, you render a service yet people have to call on you to ask for updates or to check if you're not maybe "by accident" flagging people for fraud?

It's takes 4 staff members to see what is actually the problem. And then eventually, your branch people take an hour and a half to also get assistance from your head office and online department:
So you prove:
• You have no regard whatsoever for new customers
-• You also have very incompetent staff working for you.
• You also don't have any regard for your staff working in branch after taking an hour to consult with your OWN STAFF MEMBER.

Thank you to the lady from Asba Loch Logan in bloemfontein who took her time to assist my boyfriend to find the problem. Maybe you guys should promote her to running the company or HR because she's the only component person we've dealt with in these past 14 days.

On the 10th of June 2019 I made a payment of R11300 from my international account through to my wife account (ABSA account [protected]). This amount was for payment for my vehicle which was in arrears .It was the first time that I was making a payment from my international account. I made an error when I was making the payment of writing my initials and surname (MS Charlieman) instead of writing my wife's initials and surname (N.Charlieman) as she was the account holder. ABSA international received the money but they refused to credit my wife's account. The said the initials are incorrect. I went to ABSA stone towers with my wife to explain the error. ABSA consultant at stone tower contacted ABSA international. We all explained what had happened. We requested that they must not return the money back to my international account .They refused and sent the money back to my account on the 22 of July 2019.R8831, 49 was returned back to my international account by ABSA international. They charged me R2468.51 to return the money back to my international account. Now I was in a worst situation than before as my vehicle was already in arrears.

I went back to ABSA and requested payment procedure when the money was being paid from my international account. please see reference number for the call([protected]). I was told that I must do an EFT from my international account to ABSA vehicle suspense account (account number [protected]) and use reference number [protected].Then send an email through to avafadmin13@absa.co.za. I did the EFT on the 22 of July the amount was now R8800, the system did not give me an option to insert a reference number. It only gave me an option to insert my name and surname as a payee. I sent an email through to the email that I was given confirming proof of payment and requesting them to allocate the money under the [protected] reference number as the system I was using did not give the option of a reference number. ABSA agent contacted me and informed me that ABSA vehicle finance doesn't want to accept the payment from ABSA international.

They were saying that I was supposed to have used the [protected] number as a reference number not my name and surname. I explained to the them what I have written above. They did not accept the payment, ABSA international sent the money back to my international account. I received R8144.98 they charged me R655.02.Now I didn't now how to make this payment as ABSA was rejecting my payments for the vehicle while they are sending the agent to make arrangements with me. The agent phoned me again and told me to make the payment. I did an EFT on the 29 of August 2019 of R6000 using my name and surname as the reference then sending an email for proof of payment and a request to allocate the money under the [protected] reference number.

On the 03rd of September the agent told me that the money was still not reflecting. I need to pay R10000 by Thursday or they will repossess the vehicle by Friday the 7th of September 2019.Again I went to ABSA bank and spoke to a consultant. We phoned ABSA international, they confirmed that the money is with them. ABSA vehicle finance has not contacted them to have the funds released trough to their account even though I sent them an email. ABSA international said they will phone ABSA vehicle finance and speak to them as they were the department that was responsible for requesting and accepting the funds. I received a call from the consultant this morning saying that ABSA international told her that we must check with ABSA vehicle finance if the funds are reflecting on their system. I think this means ABSA vehicle finance has finally accepted the payment with my name and surname like they had rejected it before. I feel ABSA vehicle finance and international have treated me unfairly, unprofessional and at sometimes rudely. The fact that they have rejected the payments that would have sorted the arrears and now demand R10000 within two days. Out of the R10000 they are demanding R6000 was sitting with was ABSA international. They were suppose to clear it so that it is released through to their suspense account.I really feel that I have been treated unfairly and hope this compliant will be dealt with to my satisfaction .This is the first platform that I am raising this to, If this is not resolved amicable I will use other available platforms to have this sorted.

Kind Regards
Mnqopiso Sidwell Charlieman
email:[protected]@gmail.com

I phoned ABSA today to get the settlement amount on my personal loan. I was holding the line for almost 10min when someone called Mandy answered the phone.

After asking security questions, the call centre agent blocked my account.

This after I clearly stated to the lady that I have moved from Cape town to Pretoria and my work and home adress is not the same as she has on file.

This is also after I bought a house trough ABSA where I had to submit all Fica documents to them (which contained all relavant information).

ABSA promised to call me back before close of business. But at this time 20:00 no one made the effort to phone me back to sort this out. Typical ABSA!

I have a big problem with this because what is the use of submitting Fica documentation when it is not used? And then being arrogant and not assisting me in any other way.

The call centre agents have no clue what is going on, and have the worst attitudes.

I am definitely closing my accounts with this incompetent back and moving to a bank which is actually focused on customer service.

On 23/07/19 I sent 2 cashsends of R1000 to a relative who was only able to withdraw one of the cashsends. When I contacted ABSA they told me that I have to go to my nearest branch and report it, which I did. The lady at the bank seemed to notice a discrepancy on the system regarding the vouchers. Today (03/09/2019) ABSA has called me to tell me that they have completed the investigation and closed the case because the money was redeemed and there is no surplus at that ATM.
I find this unacceptable and I want my money back. Your cashsend system has failed but instead of investigating the failure properly you tell me that there is nothing wrong with your system. I am not happy with that response and want to escalate this matter.

When one take out an overdraft you had to take credit life insurance.

When I cancelled my overdraft facility in August 2018 my credit life insurance was not cancelled. When I noticed that the monthly premium was not cancelled I went to the Mayville Branch to try and rectify the issue. After spending more than hour to get all the forms filled in the consultant submitted the request to cancel the credit life insurance. In January 2019 I went again to the Mayville branch to try and rectify the issue. Again spending about an hour at the branch completing the forms which were submitted by the branch to credit life for rectification. Again nothing happened. About End of April beginning of June 2019 I went again to the Branch. The lady at the help desk tried her best to help me and eventually said that Credit Life will contact me so that they can help me to get the problem solved. That never happens. After a week and a half I personally contacted Credit life and was able to speak to somebody. I was told that because the credit life premium was not cancelled it was changed to an funeral cover policy, that without my consent. Never in my endeavor to solve the issue was I told that my credit life insurance changed to a funeral policy. They stopped the premium deduction. When I asked to be refunded I was told they can not do it.

I request to refunded as I never requested that the Credit life insurance be changed to a funeral policy.

Updated by JohnWilliams007, Jul 23, 2019
My details:

Mr John Williams
Cellphone: [protected]
ID: [protected]

Complained lodge on 23 Jul 2019

Claim number 3671590 August 29 2019
We lodge a complain of a pipe leaking in the kitchen at home 27 August 2019 claim number was given but nothing happen on the 29 August Mr Ismail owner of the contacted the call centre again and the above claim number was given to us nothing happen.Friday morning Mr.ismail called again because the kitchen is full of water we cant do anything in he kitchen as water is leaking so finally the assesor came out and send all details to Absa Home Loan Insurance Claims Department.
Cupboard in damage of the water, tiles is affected by the water assesor said all needed to be replaced.Its already the 2nd September 2019 no one came out to assist us with our problem still waiting for a plumber or jack of all trade that will sort out the leaking pipe.my cupboard and my kitchen tiles.We contacted the Call centre Monday morning 02 September 2019 but nothing happened.

Absa is quick to call us when the account is in arrears but when it comes to claims than the clients must feel as beggers.
This is not on we have water running that is goner affect our Rates and Taxes account who cares not Absa.
Please can this be solve because it really cant go on like this.
Please contact Mr.Ismail [protected]

Every time I've used my Absa card to purchase something online, the transaction deducted from my account TWICE. This is the last time I am ever buying anything online with my absa card. I bought a Game (Overwatch) for plus-minus R350. The transaction went through twice... I want my money back, plain and simple and I will most definitely be switching banks.

Thanks

Erick Leemans

(My phone got stolen recently so I cant give you a number to reach me on yet, but my email is: [protected]@gmail.com)

Date of incident : August 31st 2019
Name of employee : Paella zangotshe
Abs branch: eersteriver

The employee above mentioned, instead of helping me resolve the issue that I came with to the branch she rudely told me to leave and go home because it near closing time . I don't not understand why she addressed me in such a manner. I also have no idea what sort of training your employees go under, but I daresay that her attitude and speech was unprofessional and dehumanizing. She went on to proudly flaunt her name tag so I can take down her details as if she couldn't be bothered with this. I asked for her to call her manager to resolve the said issue and she turned her back towards me. I am very unsatisfied and not pleased at all with the customer service I received from Absa this morning. I wish for her to go through a disciplinary process or the least provide her with more training regarding customer service relations because she needs it.

Thank you.

have been an Absa client for many years but I at the end of my rope with this chargers and errors on your side noe becomes my problem and all extra charges.

With regards to my cheque account. DEBITS OVER DRAFT AND LOANS.

as per attached statement you can see that you have debited me for my Absa loan on the 24th July, thus this was returned due to insufficient funds. I only get paid on the 26th of every month. On the 27th of the same month you guys debit again but a completely different amount of R4931.70.this could not go off as i never had that amount in my account so this was returned as unpaid. and for this you have charged me R150 on each transaction returned.

I know I have not paid this in May I have made payment arrangements to Pay R3114. as per attached payment made. POP attached for this.

I have been to Absa and called to have new banking details updated to my personal loan and my home loan in July., however on the 26 July the Absa loan was debited on the Absa account, thus charging once again R150. on the very same day I made the payment for the home loan.R3114.

This is the very same with my home loan i have also attached pop for payment made on this on the 26 July.

on 16th July I get a sms telling me due to technical error my over draft ledger fee was not been debited R69 and that they will be debiting as from August 2019.

Today i get 2 calls from Absa stating i need to pay R2102.95 for my overdraft that was not a error on my side but Absa technical error. I mentioned to the consultant i can only pay R200 every month as its not my fault that ABa has not debited for my over draft. as they per R69 per month as above mentioned.

I need to have this bank account closed as it has become a night mare with all these chargers. 8xx R150 charges

I need banking details to pay my overdraft.but I NEED this account closed urgently.

this month again they debit absa account for both home loan and home loan that was already debited and paid from my capitec account.

i will not be paying for the debit chargers on this as this was not an error of mine.

I await your feedback on this

Kind Regards
Candice Scorgie
[protected]

I submitted a claim on my sisters life insurance on 22 July 2019. I was instructed it would take 15 working days before payout. I phoned after the 15 working days expired and was told that the claim was randomly selected for an audit and would take another 15 working days from when it was sent to the auditors which was on the 30 July 2019. I phoned Friday 23 Aug 2019 as the 15 working days had expired and had recieved no feedback. I was told it would be escalated and would take max 8 hours. I phoned today 27 Aug as nothing happened after escalation. I was told that an auditor would contact me today when I phoned this morning. Phoned AGAIN at 15:00 and was told they cant get hold of the auditors. I was told I will be phoned and updated and NOTHING. So NO feedback and NO one phones back ever. This is Pathetic service.

Good day
When buying the the car, it was a awesome experience thought we made the right choice and salesman was helpful and we were quick, promised everything was checked and will do bmw 101 check shouldnt stress.firstly i had pay the bmw check a list of problems with car so wasnt checked like promised, serviced even further when more when they took car fixed and replaced parts but then damaged my rims, i asked for all invoices, still waiting, and no salesman, and no follow up bmw 101 which im gona probably pay for, from such a excellent service at the start to terrible at end o and i have to pay for carpet cleaning in boot of car as they probably put a dirty in there and stained my boot

Absa Bank Complaints

To who It may concern
My name is Basheera Ismail, and I am a business owner of a Close Corporation (FEHMI'S HAIR SALON & BARBER SHOP CC.). I have been a personal client of Absa since forever and a business client of Absa for 20 years.
I have experience the worst service from my Business Banker, Fadilah Cloete in the Western Cape regent.
I made my first call to her on the 28 June 2019 requesting information about a business loan. Fadilah's responds to me from that day was negative.
She never gave me once an encouragement or hope or positive info that I would succeed with approval for a Business Loan. Her attitude was on a No before she even had a look at my application or business finances.
My responds to her at the time was, "wow, you don't have any good news or hope for me. You re killing a person's spirit".
She had more Don't's and No's than a Hallo Yes, I can be of assistance to make your business a better business which our Bank and you can benefit of…
Fadilah Cloete has no respect or compassion for myself or my business.
The reason for this statement is as follow:

On 2nd July 2019 I send Fadilah Cloete my application for the loan with the necessary documents she requested.
She told me my account did not qualify because it was not a cheque account and that I should transfer it over to a cheque account.
She also brought it to my attention that there was a "red flag" to my name. And with immediate affect I sorted the matter out. Which turned out to be that Vodacom fraudulently black listed me, as I have not been a client of Vodacom in the past 15 years.

On 13 August 2019, I re-applied for the business loan. And with that I reminded Fadilah of the importance of the loan to my company. And again I emailed all the required documents to her.

On Monday 19 August2019 I send Fadilah an email asking feedback about the loan as I have not heard anything from her for the week. There were no responds.

On Tuesday 20 August 2019 I phoned her office but she was unavailable.
On Wednesday 21 August 2019 I called again three times and eventually she called back.
And I learned that she has not touched on my application for loan at all. She DID NOT forward it through for approval.
Her responds to me was that she did not get my Policy documents which would stand as surety for the loan. And this was a documents she failed to asked for a week sooner.
This woman failed to pick up a phone or send me an email to make a request for such documents knowing the circumstance and the urgency of the loan to my business.
She left my application aside and did not pay attention to it for a complete week without once communicating with me.
I had to make the approach on several occasions before getting her attention.
I AM NOT HAPPY!
I AM NOT HAPPY that my business was not of the Importance to Fadilah Cloete as from the beginning.
I am literally trying two months to get my application to go forward because Fadilah Cloete was never interested to assist with the best of her ability.
She does NOT CARE about a small business as myself.
She does NOT CARE about the fact that I have been a loyal Absa client for over 30 years.
I have spent years depositing my money as well as my business money into Absa account. And now that I need Absa to assist me, I find that Absa finds many reasons to Not assist.
I find that the Issue of my account not being the proper profile to apply as a petty reason. When applying for a loan it is the numbers and the management of such numbers that matters, and NOT the profile of an account especially an account that has history of about 10 years.

At this moment I am despondent. I feel no more reason to keep my business with a Bank that does not support their clients. Especially clients that has helped build a bank as Absa.
For as long as I have been having my business, this was the first time asking Absa for assistance. And they SHUT me DOWN at every chance they get.
Sincere Regret
Basheera Ismail
Business owner
FEHMI'S HAIR SALON & BARBER SHOP
Shop 7, Highbury road
OK, s Centre
Highbury
KUILSRIVER
7580
CELL: [protected]

Mj & m cilliers bond [protected]
I called 0800414141 and after 22 minutes my call was answered. I logged my complaint with daisy on the 20th june 2019 with reference number...3749469.
Untill today 21 august 2019 I have had no feedback..
No feedback from absa bank homelloan department so I turn to the complaints department?
Home loan was handed over to debt rescue july 2010 bal 1602592.80 and to my biggest shock I now have a balance of 2222563, 72... According to my instalment statement my basic instalment is 1969.56 and total instalment 2522.75.
With an amount of 419701 in excess?
After numerous calls to absa home loan all I was told was that this account was not under debt review as the court order was incomplete.
All of a sudden the status 593 debt councelling order was loaded on 03/07/2019. Absa is blaming debt rescue for the mess and debt rescue is blaming absa. As a result of this nothing seems to be happening from either side and my balance is escalating out of control..
Please see the urgency in this matter...

I paid money to sars on 16th February 2017, so i went to absa branch in Cape Town Adderley Street to ask for duplication as sars need it in order to clear my debt.
I was told by the manager & the teller they cant assist me i must give the name of the teller on the day i deposited the money.So i, m desperate to get an assistance on this matter due to the fact that if I dont have the receipt i have to pay sars again the amount.
Please assist.

Gert told me to hand in the documentation at any Absa branch to be sent in the internal mail for his attention and also ask that they commissioner of oath the copies of the death certificate for my late mother. I asked permission from my manager to take time to go to the Shelley Beach branch. When I got there I was told that the courier services will only come again on Monday - I said it's acceptable and asked for the documentation to be certified. I was told that the manager is the commissioner of oath and that he is busy eating. I asked them nicely that I cannot take time off again and that they must please find out if he can assist me. A lady went to the back and came back and said that the manager say he is busy eating and that I can wait. If I am not prepared to wait I must come back another time. I am myself an area manager for a competitive bank - I was so shocked that I was told that he is busy eating and that I must wait. I have got various branches reporting to me with how many consultants per branch. This is shocking service and I will use this example in my branches to not get this done to any of our customers walking into the branch. If I could I would have taken the estate away from Absa because I am sure some other place would have gladly assisted me with a much better approach. You can contact me on [protected] - Heleen Fritz.

My dad passed away in Jun. According to his last will ABSA was appointed as executors. My mom is the only heir according to the will. And they were married in community of property. ABSA refuses to meet with my Mom in person (even though she has been an ABSA client her whole life). My mom has been told to go through their contact centre and they will then advise of an appointment date IF they deem one is necessary. Furthermore their executors fees are VERY EXCESSIVE. They are 3x more than any lawyer. We requested ABSA to approve the transfer of the executorship to a lawyer. Now they are stalling the process. As if my mom is not grief stricken enough - ABSA is now making the whole experience even worse. What happened to customer service. They should not be called ABSA but rather "Money hungry sharks that only look out for themselves".

I went to Absa bank South Africa to requet financial assistance Absa did bureau report. Their bureau report reports that I have an open account with Jet store of R1280436 with monthly installment of R8465. I then informed Absa that I don't have an open account with Jet store, they then referred me to Jet store. Jet confirmed that I don't have any account with them. I then did bureau reports, all the bureau reports do not reflect Jet store open account of R1280436 with installment of R8465. I then forwarded the bureau reports to Absa to show them that I do not have such an account. They are still adamant that I must take the this problem up with Jet stores, until to date this problem is not resolved. It was escalated to Absa branch manager but until to date, there is still no feedback. This is credit profile sabotage by Absa bank and its illegal.

Can someone please intervene

Good day
I have received a call from one of your agent and she said that my account is in arrears regardi9ng banking fees. They said that if a debit order bounces it can go up to R150 for banking fees.
I can not believe that they charge me R150 for a R52 debit order that bounced.

Now my acount is in arrears with over R700 rand.

How can this be possible

Also the lady that phoned me was so rude and did not want to listen to anyhting I had to say.

This needs to be resolved ASAP before the end of the month, otherwise I will close my account and give bad feedback and send this to the media.