ABSA Bank
Reviews and Complaints

Good day I am fed up with trying to reach Absa. I tried to call 50 times already since july 2016. I don’t have any airtime left thanks to their non answering telephones that doesn’t want to allow me to go through. I can want to sort out the problem consisting on their side with my paid off accounts!

I cannot make any debt because they did not clear my settled debt. I am fed up I asked for my motorcycle papers (which has been paid off)3months ago and they claim i still own the R3000 and still they refuse to contact me.

As well as another account with absa also paid off it say I stil own R700 to them

It is insane as I paid my ### off and still the problems cannot be resolved,

Please call me urgently.

[protected] Zania van zyl
[protected]

I was under debt review for my credit card since 2008. On 2014-09-29 my card was already in credit of R5534.43 with no outstanding balance. After several emails, phone calls and even calls and faxes from the local branch in Port Shepstone the money was refunded in December 2014.

Since then I have been battling to get that account closed and get a settlement letter. From April this year I have been getting threats from Daly's Attorneys that I owe money on this card which is false and exactly the amount I was in credit with.

For months now I have been trying to get this matter sorted but is just thrown from one department to the next and even you lawyers are not listing to me even after I send the statement from ABSA showing that they owed me and that I was in credit.

I have once again contacted how many different departments and send several emails still with no finalisation in the matter. This account should have been closed in September 2014 already and two years later still dealing with it

POOR SERVICE, BAD ATTITUDES FROM ALL DEPARTMENTS AND EMPTY PROMISES

If this matter is not resolved now I will open a fraud case against ABSA and DALY as I sit with all the proof

During Aug I applied for a Game Card and it was declined. I enquired and was told I have bad debt with ABSA. Astonished I enquired as I paid my credit card in full 24 Jan 2013. Full amount paid R24183.79.

I then started enquiring and found out there is a marker that I was 18 months behind with my card. I was under debt review and the debt counsellor send an e-mail on 21 Jan 2013 that the account is paid in full.

I send an e-mail on 19/8/2016 that I want it rectified. There was a credit amount due and after many attempts it was refunded to me. On 2/9/2016 I send another mail that I want a letter confirming my account is closed, and an apology letter as ABSA bank blacklisted me and I want it updated with the credit bureau. The credit bureau need to be provided with a paid up letter an my credit record corrected from ABSA side.

To date I have not received that, and on 7 October 2016 I received another statement meaning the account was not closed.

We are a small church congregation that opened an ABSA BizStart account on 03 February 2014 at the Zevenwacht branch in Kuilsriver, Cape Town. Since opening the account up until we have deposited over R120 000, 00 into it but had could not withdraw any funds from it.
We were continuously told that we need to submit relevant documentation for FICA, which we have done when the account was first opened. We submitted all relevant documentation as requested by the bank on several occasions with the promise that the account will be unlocked. Up until today the account is still locked .

After making many phone calls and emails back and forth, when Absa eventually gets the change of banking details processed which took them longer than a month - the debited amount is now WRONG. It's a never ending story.

By the time I try and get a hold of Absa AGAIN to rectify THEIR mistakes it would be another 2 months gone. And with no doubt a new problem will surface.

When you call, everything is in order - so you're told. But when the time comes for service delivery it's delayed, incorrect, or its plain down WRONG. With absolutely no explanation.

Delay, delay, delayed. Should be Absa's new slogan.

When dealing with Finance, Accuracy is priority. Why can't Absa get it right? You don't have to be a rocket scientist to enter information correctly. Either way it's a completely disappointing and frustrating experience dealing with Absa.

No one takes responsibility for their inability to function effectively. Pathetic.

I bought a car with Absa and apparently they typed my surname wrong and i went several times to the bank with my id and proof of address to be rectified and i settled an amount and before requesting a letter i made a call to absa and asked if my surname has been changed and the lady said yes she even asked me to spell it to her which i did.But to my surprise today when i get the settlement letter my surname is still not correct and I believe they have my id copy but still they failing me with their incompetent.

Can this be rectified

I bought funeral policy 2003 for myself, brother, mother and father. When I took the policy I was the beneficiary and have been paying the premium from my account since the beginning. Last month I phoned Absa life to group the premium to one amount, they couldn't assist and told me I do not have authority to make changes, each member must phone and make all this changes. Today I phoned to change bank details for debit orders, still couldn't assist me even though the premium is debited from my account and I bought the policy myself year 2003. each member must phone to change bank details, my parents are pensioners and cannot phone Absa helpdesk and hold forever waiting for available consultant. Now the debit order will return unpaid and end up loosing the policy cover.

The consultant even hang up the phone while I still explain to him..

Hi Absa I'm not sure how to resolve this issue with my vehicle insurance and ABSA I DIRECT as my claim has been ongoing for over two months now. This is starting to cost me money on phone calls and my time, with no honest and straight answer or an end result in sight. Please contact me for all the details regarding this claim

Good day

My late husband had motor finance with Absa and I was advised by the Licence Department to request Registration certificate and settlement letters from Absa. I went to Germiston they couldn't help instead they gave me this numbers to call [protected])but there was no answer.

Last month I went Alberton, the consultant gave me the same number to call but we didn't go through. I was advise to go to the tellers for help, the lady did all the copies and advise me that they will call me to come collect the letters even today there is no call.

Please advice the way forward, I want to change ownership.
This is not fair for me, I took 2 days leave but still there is no progress.

Regards
Portia

I made an arrangement with ABSA so that one months’ instalment on my bond would be split up within the following 3 months.
The consultant said it would be no problem and they will arrange the necessary.
Because it was very close to the end of the month the consultant advised me to stop the debit order from my side as it was too late to do it from their side. I stopped the debit order, made the arrangement for the one months’ instalment to be split in the following 3 months and re-enabled the debit order from my side after the 1st. With the arrangement ABSA would reload the debit order with the higher amount for 3 months. The problem is ABSA never reloaded the debit order from their side and did not make the necessary update on the system as per the arrangement. The result was that the debit order never went off and it looked like have not made a payment for the last two months. When I saw the debit order did not go off I phoned ABSA and picked this up. I immediately did an EFT and the ABSA consultant loaded the debit order again (this should have been done with the first consultant).
The problem is that I am now listed as a late payer because ABSA did not do the necessary as per the arrangement.
I have never in twelve years missed any payment on any of my accounts so I had a very good record. This was the first time I had to make an arrangement because some of my funds came in late. I have now been listed as a late payer because ABSA messed up.
I contacted and informed ABSA before the debit order went off, after it was supposed to go off and again when I saw that the debit order that was supposed to be loaded with the higher amount did not go off but I am still being listed as a late payer…this just does not make sense.

I will think twice before I do business with ABSA again.

It started 30 July 2014 with a faulty geyser installation.
I am still waiting for the geyser to be fitted properly and I now have no ceiling in my spare loo and bathroom as they cannot replace these (for the 3rd time) as the geyser issue has not been sorted out.
I have sent numerous emails to ABSA, even one to Maria Ramos! Sent Ms Ramos an email on 5 September 2016. Still nothing has been done and I have been without ceilings since 5 August 2016 and today's date is 09 September 2016.
Unacceptable!
I am one very dissatisfied customer and even more disappointed with the fact that an executive for ABSA does not even take to the time to send a replay email, even if it was just to say it will be looked in to.
I have had enough and I am going to the media with this as I promised ABSA
Robert Eriksen-Miller

I applied for a Absa credit card online and I was approved for R7500, I was asked to forward a copy of my id, prove of residents and my payslip.

I forwarded the documents and explain that I do not recieved a payslip from my employer though I submitted my employment confirmation letter as I have done so in the past when  I opened the Cheque account with Absa.

Days passed I  didn't receive no correspondence or phone call information and I went to my Absa branch in West Gate and spoke to Tshepo Ruele as he always helped me.
He called Absa card division and they confirmed everything with us.
.

Few ahours after I left the bank I was called by Absa card division and I was assisted, I then recieved the second call to explain my monthly income. I did and Judith assured me everything was in order and she said i should wait for a call from the courier arranging my card delivery.

Ever since I've been send from pillar to post and empty promises its all I've been fed.

I'm here to share my disappointment and frustration. I regret moving to Absa, no customer service. 

I agreed to a vehicle finance loan from Absa in 2015- biggest mistake I made. Let alone the inconsistency to debit on the agreed date, expect absa to be delayed in every encounter. I called to request change of banking details, I submitted all relevant documents the exact same day. It's going into a second week and no confirmation of receiving all the personal documents and no indication that my query has been attended to. I've received 3 calls in total from a private number all which have been dropped when answered - while this may be another service provider it leaves room for question, is there really no one efficient enough to resolve my query at absa? Are calls dropped on clients only to indicate that they have been 'contacted'? What values or methods does absa have that a change of banking details takes as long as 2 weeks? This leaves me with much regret as I always receive professional service from Capitec. I know now that ABSA is really only an image of a bank not committed to customer service.

I do not have banking limits on line for security reasons.This suited my needs 100% for a couple of years whereby I had free functionality in transferring funds for inter account payments only and nothing more!Alas no more as I have no set limits and must arrange for it bmo a visitation.Making enquiries with my local branch I am informed that I do have set limits but to get full on line functionality back they must insist on a visitation.This I decline as the bank has no right to set customer account limits without permission! Rather a complex situation which boggles the mind .Is there nobody out there prepared to take the time to explain to one senior citizen the intricacies of banking core values?

Hans de leeuw
Aug 1 (11 days ago)

To absa
Dear lucia maluleka

Please send me a new card asap with my original code. Ptrice r803.67

Hans de leeuw
C/o salon hq
Ceure riv sil 8
Santa ponsa
07180
Mallorca
Spain

Thanking you

J . De leeuw

Hans de leeuw aug 1 (11 days ago)
[#id: 84ef9272-deye-ozdp-ejcr-vrfa5b0ckqua#]

Hans de leeuw aug 3 (9 days ago)
Hi i have as yet not received my card or further details. What details do you...

Hans de leeuw aug 5 (7 days ago)
To date i have not received any confirmation or details regarding my lost car...

Absa card aug 5 (7 days ago)
Please provide us with your international contact details to enable our couri...

Absa card aug 5 (7 days ago)
Dear mr de leeuw thank you for your email. Kindly accept our sincere apology ...

Absa card attachmentsaug 5 (7 days ago)
We note that an earlier request regarding the same matter has already been re...

Hans de leeuw aug 5 (7 days ago)
Hans de leeuw c/o salon hq, ceure riv sil 8, santa ponsa, 07180, mallorca, sp...

Absa card attachmentsaug 8 (4 days ago)
Dear mr de leeuw please accept our apology for the delay in response due to p...

Absa card attachmentsaug 8 (4 days ago)
Kindly take note that you may visit a bank displaying the visa/mastercard int...

Absa card attachmentsaug 8 (4 days ago)
Dear mr de leeuw we wish to confirm that your replacement card has been issued.

Hans de leeuw
Attachments6:19 am (6 minutes ago)

To absa
To date still have not receieved my card...

Will forward your continued apologies to barclays in london hq.

Why is your service so unprofessional?

As usual ABSA has its very own brand of customer care, one that puts unhappy clients out of view of content clients and makes them wait for what seems like ages.

While visiting ABSA east rand to query and resolve an issue regarding fraudulent and unauthorised transactions, it was made clear to me that Absa would not help me in a timely manner, even though I had warned them to cancel the transactions before they were processed, my complaint was ignored...

I have been sitting in this branch since 12:00 this afternoon and am still waiting for some indication of progress... It is now 15:00...

Absa has made yet another unhappy customer, thankfully, in the 21st century we are able to voice our anger over a multitude of platforms...

While I was visiting my local branch (Absa Lephalale ) to resolve my problems of not being able to access my accounts via internet banking, I was informed by Veldar Kekana that I have to supply proof of residence.(fica)
My access was blocked without notifying me, though she claimed that she tried to phone me, but there was no answer.
I sent proof on 21 July 2016.
Nothing was solved and when I made inquiries on 29 July, she claimed that she requested my i.d. and signature as mandated official.
This I also did not receive before.
I am disappointed in this kind of service, and also because of the fact that when I mentioned the idea of taking my business to another bank, she said I would not be able to do that, because she blocked any access.

I sent a deposit of 80000 on 22 of feb2016 via fidelity, the money never went through account and I reliesed in June when my supplier denied to recieve the payment, Absa denied to process the amount on that date so I asked fidelity to give me proof of delivery, which they provided, and I went to bank with proofs, branch manager admitted to recieve the bag from fidelity and said it has been lost somehow after receiving it, he told me to go to saps and open a case against Absa for investigation purposes which I did, I logged a complaint on Absa dispute resolution and got a reference as well, today I sent an email to disput resolution for a follow up on my matter, in response to that my branch manager gave me a call and asked me what I want him to do?is this the services from Absa we charged for every month ?instead of saying the matter with is still being investigated he wanted to know from me what I want from him?how friendly people are they?is this the customer services we deserve as Absa client ?im feeling so sick of the behavior

Motseng Moleko
Contact: [protected]

Since my dad passed on 2010, he had a home loan with Absa parys. 2011 i paid off the loan amount including interest. Months later i am still receiving the letters from the bank. went to the branch with no help. I called the head office with no help. I have the proof of transfer that i made. I do not understand why the amount keep increasing. I am very disappointed by how the situation was dealt with.

Good day

We did an application in February. It was declined because we were advised that we had just cleared our debt and we were advised to apply again after 6 months. All credit beraus showed that we were clean already then. So we made an application 6months later.
On Friday you requested a letter from Vodacom to prove that my Vodacom account was settled. You mentioned that the letter from the lawyers was not good enough. We contacted Vodacom legal and the letter was sent to you.

Now we are told that  the application is declined because of other financial commitments. What are they? We are failing to understand. We have no other account except our phones that are subsidizes by Vodacom which my wife is currently employed, security of the property in question and 1 of ours. 3 cars as the other 2 are paid up. After being with Absa for so many years, I am really considering to cancel my account and my mother in-law’s Estate with Absa.

May we please get our application be reviewed. We’ve an investment with Standard Bank of R200 000 and Absa has my late mother in-law estate currently, we both permanently employed and currently living on the same property we intend to buy. Considering the fact that We have advised you that we have already paid R400 000 as some sort of assurancedeposit with the lawyers of the previous owner and they have allowed us to move into the property and  gave us an offer to purchase which we signed for. The past 5 months we’ve been paying occupational rent of R11 000 and electricity excluding rates and taxes in the same property that we are being declined for.  We need some clarity please.

Urgent response will be highly appreciated.