Abu Dhabi Islamic Bank [ADIB]
Reviews and Complaints

I have a loan with ADIB and have requested for a loan liability letter on 24th of Sept 2017 (Ref # KA1106350RA received SMS) usually it may take 10 working days. on 27th of Sept 2017 I received one more SMS says 'Your request is Approved'. I have contacted call center and enquired about the same on oct 5th and surprisingly they informed there is no request in the system and they will take a new request from this date. that is system error. I obliged to give this letter to other bank on time. and after several complaint they have close all these complaint without a genuine Answer. Still waiting for the letter with a hope that ADIB's system will not change the dates unpredictably.

My self Atul Krishna Chavan has closed my Credit Card [protected] Visa Platinum) in the Month of April 2017 & applied for (NLC) with ADIB in Dubai Mall Branch. I got the (NLC) after 2 Months but it was not accepted by RAK Bank as there was some corrections in it (I have topped up my Personal Loan with RAK bank). Also the original (NLC) copy is submitted to the Dubai Mall Branch as per the discussion held with the Customer Service Professionals.

After my repetitive visits (6-7 times) in last 2-3 months still I am unable to receive my (NLC). Issuance of my Liability letter is still pending. Whenever I visit Dubai Mall Branch they just send a mail to their Head Office or the Concerned Department but No Reply in last 2-3 Months. It is just a waste of time doing follow-up for my (NLC) with no concrete answer.

Kindly expedite the process.

Hi
I am wife of Mr Pradeep who is having an account in ADIB bank.Since 2 weeks we are suffering al lot because of the poor service which ADIB bank is giving.My husbands account was freezed because he changed job, that we can understand but even after giving all the documents required to release the credit it took theses many days still it is not resolved.
The main painful part is my husband had sudden stroke in between and with that he went personally to Sahara Center branch and given all the documents they said with in 4 working days ADIB will contact and fund will be released.No one responded.We submitted documents on 31/8/2017.salary was credited on 25th of august or 26th.He could not go and submit documents before crediting the salary because he got stroke on 19th of august.We are really suffering financial crisis and no one is bothered.Bank is not releasing the amount because he didnot submit the documents before crediting the salary, we informed them what all things happened and we were ready to show medical reports also.This month see there is no salary and my husband has all these health issues.Who will be responsible for all these things
whenever we are contacting customer service the response is very pathetic
I just need one solution for this.Do not know when bank will release the fund
please kindly do the needful

i submitted a cheque on 8/8/2017 to Al wahda mall branch the cheque with no balance, I requested a document to the police they told me the cheque is from ajman branch we have to contact them and get their permission to give that paper .so we will call you when it is ready but up to date no body contacted me I visited them again and again but they are telling no response from ajman up to date
I came to know the man who gave me the faig cheque absconded from the country so this delay of response from the bank I will consider your bank is responsible for the loss of my right
my name nooraddeen
[protected]

Dear Sir,

I am writing this with very unhappy and frustration regarding the services providing by the ADIB Sharjah Branch located near by Etisalat Round About.

First I have applied for the liability letter with the branch on 29 Jul 2017 and received the same on 23 Aug 2017 after 26 days with many follow-up and complaint ( case ref # [protected]). However, with one day difference in the guarantee letter by the second bank, due to Eid Holiday in between, ADIB Emmar branch denied to accept ENBD's cheque.

Second time, I applied for new liability letter on 9th September and on 12th Sep received message in my mobile that the letter is ready for collection.

Accordingly, on 13th I reached bank, same branch, to collect the letter but the bank said the letter is not ready and will be ready the next day only. I approached the branch manager but disappointed me with the manager's response saying that they are not responsible for the message and I should wait and they behaved like there was no mistake from their side. Since I reached my office in DIP late I will lose my one day salary without any benefit.

But the grate surprise that I received a message in the evening at 3.20 pm that my account is debited with AED100- without issuing the liability letter.

I can't go today to the bank again because I will lose my one more day salary. Now I am planning to go on Saturday to collect the liability letter.

As a customer it is my right to be served well and treated with respect, but my experience was unhappy.

I need the requested liability letter with current date when I receive the same in my hand and don't want to be debited my account again.

Hope, you will take up my complain seriously and the corrective actions will be taken.

Best Regards
Abdul Saif ( Account # [protected]
Contact # [protected]

Hi

My credit card number is [protected]. I wanted to reduce my credit card limit to AED 15000 and I requested the same through call center but they said they are unable to help me. I have also visited Sheikh Zayed Branch and waited for 45 minutes between 9-30 am to 10-15 am but no one responded. I am applying for a mortgage finance and i need to reduce my overall DBR ratio. Request you to please respond to me and do the needful

Regards,

Rajesha Bengrodi

I would like to file a case against the below issues I faced with Barclays / ADIB.

I cleared an outstanding amount on Barclays by paying excess amount in November 2013 Barclays and closed the card.

Barclays card transferred to ADIB, got an email of welcome page in Aug 2014 and actual card received in September 2015.
Meanwhile, Barclays / ADIB has authorised an online payment in Jan-14 without my knowledge; when the card is not received by me and had been charging me for years with the additional amount that I paid.

When that amount is exhausted with the charges, then they started to send sms saying an amount of AED 252 is due.
When I called customer service they did not have the details.
When I visited ADIB branch they did not have any details.

I had a screen shot of no outstanding and I sent o ADIB and did not get any response.

Then my card was blocked and sent to legal on fraudulent / suspicious.
Then after I explained, it was activated on 10th Jan, and I used the card andrepaid within one week with excess payment.

Soon after receiving the payment higher than the outstanding amount of, the card is again blocked.

I would like to approach legal for the following reasons:
1. Each and every customer service representative to refer my card and case as fraudulent
2. Authorising online payment without my knowledge (Barclays)
3. Charging me and not informing for many months with the additional payment I made
4. Blocking my card again upon receipt of additional amount higher than the credit limit
5. Not adhering to the policy of resolving the issues within 72 hours of the given complaint on 24th Jan
a. Called me on 25th when I was on training until 3 and I returned and updated that I could not pick the call due to training
6. Numbers of calls I made and explained to each customer service representative and being exhausted without solution

Very little or no information and inconsistent behaviour or the treatment to a customer has created severe mental pressure and bad reputation ending up with health issues.

I had this issue due to Barclays Migration to ADIB and this issue was sorted out in Feb 2016 and I have cleared all my outstanding in December 2016.

Due to the issue of Barclays Migration to ADIB did not reflect that I have cleared all outstanding, ADIB has reported defaulted payment for about 5 or 6 months to Etihad Bureau and I have been blacklisted.

Kindly redirect me to the concerned team to update Etihad Bureau and clear this.

I have all evidences that I am not at fault.

When I try to purchase online, while the visa card verification shows me this short message

Authentication failed : you do not have a mobile number registered with adib, please contact us for further assistance.

But when I contact the bank to assistance they told me that the problem is from the internet site ; but I tried more than 3 other sites, so what is the solution?

I'm regular user for online shopping with the same card user.

dears
kindly I would like to submit a complaint in adib Egypt bank branch under your umbrella .
during the last couple of years there is allot of mistakes done by the bank which I complained from here in Egypt but today another accident happened and as usual they didn't try to solve or help me in
yesterday my salary was transferred to my account so I went today to withdraw as I have commitments to pay I found there is hold on 8500 EGP
I tried to know why they told me you did an operation on 3 august I told them no I didn't
I made an operation in this place in end of June and the amount was hold and deducted at that time I didn't do any operation on this day and I need my money as there's commitments I need to pay
my mobile number in Egypt [protected]
so kindly need your help
regards
alia Mustafa

My name is cherrybelle Alonzo with account number [protected].

I would like to complaint on how bad the customer service was.

I have requested a liability letter onlin last 31 July and paid the required amount on the same day.
They informed me that it will take maximum 10 days for the letter to be available.

After calling several times, to my surprise the request was just placed in the system 8th of august and no one wants to resolve the issue and they just keep advising me to wait for someone to call and unfortunately no one has called with the solution.

I am working in a hotel industry and i know how important that we pay attention to customer needs.

I must say that ADIB needs to employ people who are capable of meeting this expectation and not staff who are just like robots.

I am very frustrated on how they handle my concern. None has shown interest and has the willingness to help.

Can someone from management side look into this concern and action immediately.

Best Regards,

Cher

Assalamo alaikum. with reference to my above mentioned account number, I called call center fr cancellation of my adib etihad card. Customer agent was not finding my card in system after 22 min conversation she found with my complete number and she told me pay complete amount and than apply, second day I called after 20 min long call again same story, than I called again I found madam Lora and she was very helpful to me, I paid only 9479.27 fils for my card but I received sms that bank took 18000 from my account, since previous two days agent were telling me our syatem is slow and etc. that u can hear on ivr, any how please investigate the matter and do the needful. I am already exhausted due to this matter please help me. I am a very senior customer of ADIb but now I am thinking to shift my account as I am not satisfied with bank dealings.
with regards,
Abdul waheed
[protected]

I am an ex employee (outsourced) of ADIB, i have been facing a terrible and unproffesional attitude by one of your employee in HR namely Saqib Hanif.
I left the company a month back and my company ( links employement) told me about my end of service that it will only be released with prior approval from adib. I bought their point, whenever i called my employer they told me its with Mr. Saqib in HR.
Just imagine it is taking one month to release my funds. Even Mr. Saqib doe not have the ethics to response or reply back email or calls from my employer. Adding more, even i am trying to approach him through his direct landline on daily basis but he is so busy that he could not recieve or make a call back. I am really disappointed by Mr. Saqib i dont deserve to be on this seat if he cannot complete his job description. I hope the management will take a prompt action over my issue.

Dear Sir/ Madam,

Account Holder: Anns Fasteners Trading L.L.C
Account Number: [protected]

We had deposited a cheque Aed 102, 450.00 received from our client on 02/08/2017 at ADIB's Internet City branch, Dubai.

Since the cheque was not credited to our account by Evening we went to the branch on 03/08/2017.

The teller and the Branch Manager advised there was some issue while scanning the cheque and had to be send to Mashreq bank (our clients bank) for verification and could take 4 - 5 working days.

Till today the cheque is not credited to our account and I had requested the Branch to provide any documents saying the cheque has been send to Mashreq bank, so we could chase through our client.

I was advised its not possible as it was internal correspondences and had to wait for any response from Mashreq bank which is the only option.

I had visited the bank on 03/08/2017, 05/08/2017, 07/08/2017, 08/08/2017, as we were severely short of funds and received the cold response from the Internet City branch.

The customer service at Najda Street Abu dhabi where we have the account didnt even bother to address the issue when I visited them on 05/08/2017 as the cheque was not deposited in their branch.

Please note we have never had a payment default on our account as we are very selective with our business, clients and suppliers.

The usual time for cheque clearances are 2 - 3 days but an indefinite delay is unacceptable as we have to pay our suppliers aswell and we will not be able to honor the payments to our suppliers.

Please treat it on high priority and provide a response at the earliest.

Regards,

Jenifer Kesavan
Managing Director
Anns Fasteners trading L.L.C
M: [protected]

I transferred money on 12 June from my account in ADIB Abu Dhabi to my HSBC account in Egypt, it's been around 2 months and I didn't received the money, I called ADIB customer service more than 25 times asking for help but nothing happened, on 22 July someone from the customer service told me it's better to cancel the transfer to get your money back on your ADIB account within 3 or 4 working days and then you can transfer it again, I believed that this may be a good solution for my problem, but also nothing happened, I called the bank more than 10 times and every time they are telling me the same answer "please leave your email and also we will contact you by phone maximum after one day and they never call me back, I went to my bank in Egypt HSBC and gave them the transfer reference to track it and they told me that there's no contact or notice or anything from ADIB to us about your transfer, now it's August 8th and I've been waiting for my money 50 days with zero help from the bank and there's no responsibility towards me as a customer, I really don't know what to do as I got desperate and some people advice me to raise an issue, i don't know if there will be any help from the bank to get my money back or what will happen !

ADIB is big name still the agent who come to offer credit card the guy Mohammad came to our company he said spice card is free for one year
and later on when the statement generated we paid 199 and asked for reversal.now bank is refusing to give any reversal even customer care told me
sir if its promised u will get your reversal by 16th of july 2017 but later on they refused to give reversal...so its fraud please if any one can help me regarding
and beware before buying any card from adib and record whatever agent saying because later on agent denying..

ajit chawla

I've been an ADIB customer for long time. I was going to leave the bank the retention team contact me and offered me a re-schedule to my liability with ADIB, the person who was assigned to follow up on my case is not answering my calls and my emails. I signed the papers in my branch and they told me the same person he's name is Hussein Alammari is the one responsible of your case. I need to discuss more details, I have questions regarding my credit card liability. he's not answering me at all. I need someone else to be assigned on this case. this is not a professional way. I need to discuss the new deduction . Ignoring me like that is not acceptable. please assign someone else to follow up on my case. my account number is [protected] Radwa Salah Eldine Moussa Mohamed.

Update for my Liability letter now still pending. I call ADIB Al Ain branch this morning July 6, 2017 9:50am to ask them the status of my letter and they told me ADIB abu dhabi branch was not replying on their email thats why they cannot issue my letter. As per their information ADIB Abu Dhabi branch has the mistake. And i dont know what is the realy problem on this. I was cleared my finance already with them last June 19, 2017. But why it is hard to get this No Liability Letter. Its been almost two weeks already.

Applied for a replacement of a Debit Card for my company account.

O my god, honestly tired and fed up with their people in issuing us the new debit card.

Applied on 18th of May by personally going to their branch and till June 20th more than a month what excuses I got from them is so silly can't believe ADIB and their customer service agents and our relationship manager and branch manager in Emaar Square who kept saying your application which you submitted is handled by their gentleman who is on leave first excuse

Then ask me to submit some other forms which I did and had to keep on following on the same again for 10 days to no avail

Finally visited a branch was again asked to wait for an hour

Can you believe this 32 + days to replace a new debit card

After holding a business account with them for almost 2 years

It's hard to imagine the hours I put to chase them call them visit their branches being owner of SME I should have invested the same time and efforts in my business to a more fruitful business

I been in adib el opra branch this morning to benefit from your amazing rate I was going to change amount off 2000 € that was about 9:30 I was number 2 in the queue he was trying to give me me 8 bunches of 50 pound I said I can't get this I saw bunches of 200 pound I said just give me one off this he said no I'm not if you like haven't if not just wait 2 hours to have when I ask for the manager branch what a surprise he start shout at me been very aggressive and abuse at me for no reason and he kick me out off the bank like I'm been in his house not in the bank I'm not expecting something will be happened but at least I have to feel that I done something and believe me I know the difference between big bank and smell bank

I had settled my personnel finance on 30th May 2017 in ADIB sharjah branch by issuing cheque and next day it got cleared as per SMS on 31st May 2017. As of today 14th June 2017 i have not received clearance letter from Bank. It is very poor customer service and ADIB employees are not care at all about their customer and treating no value. This is a request to enquire the real reason behind all this irresponsible job, so that it will be very helpful to other customers after me.(My Complaint Ref: [protected]) Complaint registered on 08th June 2017.