Academy Sports And Outdoors
Reviews and Complaints

Half hour ago I went in to the front desk pay my credit card bill like I do every month. Girl there said"I dont get paid to handle paying bills" go get in a check out line. > 1 line open and people in line back to the fishing department. Gal at front desk doing absolutely nothing but playing on her phone. I said, I pay at this desk every month. She said"I dont get paid to do anything up here"...

Ordered 2 girls bikes online. Received confirmation the order was received and the bikes are shipping. 24 hrs later I get a cancellation notification on one of the bikes. I call customer service. They say the bike is no longer available. (yet available in stores) I do not understand why they could not take stock from a store and ship it. I am sure FedEx delivers to the store. Anyway, I was told no other 24" girls bikes were available. As this is an Easter gift, I was forced to order a 24" Boys bike because I was told no 24" girls bike was available. (Not true, they had a few listed)
So, I track the 1st bike I ordered and the tracking number is not working. No bike can be found. I have spent several hours on the phone, emails and texts. I get an email telling me they will give me a code for 10% off up to $20 on my next purchase! I am NEVER ordering from these guys again. How is 10% going to make things better. Customer service means nothing to these guys.

We have owned assorted grills and smokers for 20 years. A couple of years ago, we splurged and purchased your Outdoor Gourmet gas grill with side griddle. We spent double what we normally do and have been completely disappointed in the quality. After only a couple of summers use, it has totally rusted out and is falling apart. I will never buy another one.

I found a product cheaper at another store. When I chatted in and send screenshots and information 1st I was told that was not same product and they did not carry that product. When I showed them it is same product by circle item number and the name of product they did had me on hold again and came back and said oh that is wrong retailer we do not price match them. Even though it is the company that makes the product. Ok I understand you have a list you price match with. My deal is why not say that at the start. You tell me not right product then when I show you it is you say oh wrong retailer. Just seems like doing everything you can to not price match like you advertise. When I ask to speak to a manger I am told ok hold please and then get disconnected. So I chat back in and told nothing they can do I ask for manger this time I am told h there is no managers on chat I would have to call in. Well when you call in there is no Proof of what you are told. Then I giving and email I can send Complaint to .
So long story short is wasted 1 hour of my time and academy does not care and no one can give you a straight uanswer. This is Ridiculous very bad customer support

I attempted to purchase two items. The transaction would not go through. I called the provided number and spoke to a female who helped to get my purchase completed. She, however, had the same problem I encountered. She said that the system may be updating. She asked if I would like to try again tomorrow and I said I would like to place the order tonight. She asked me to hold and twenty minutes later, the system hung up on me. I understand if she had no options. I just wish she had told me that instead of what transpired. I was never angry until then and I'm still angry. Try updating when over 90% are NOT purchasing.

The personal at the Sherman, Texas store are inconsiderate, uneducated on the products and laziest group of employees I have ever encountered. Twice I have been there to make a considerable purchase, but no one would help me. Seems they were to busy helping other employees and showing them firearms or talking amongst themselves to help prospective customers. In both instances I drove over 50 miles to another sporting goods store to make my purchases, which I will be doing for all my future needs. Everyone else within the store are very helpful and friendly, which pains me to take my business to another town and brand. I will no longer make purchases or refer your establishment to family and friends. You really need to do something about this you are losing considerable business from not only me but several others that were there when I was and made the same decision as I.

September 11, 2018
From: Reggie Padgett
8005 Sholar Drive
Baton Rouge, LA 70809
[protected]@gmail.com

Academy Sports + Outdoor
1800 N Mason Rd
Katy, Texas 77449

Attention:
CEO: James Kevin Symancyk
CFO: Ken Attaway
COO: Thomas J. Lamb

Re: Blacklist
Dear Whomever can assist:
This letter is to upper management at Academy Sports about a problem I am having with a rifle I attempted to purchase at your Baton Rouge, La Siegen Lane location several months ago.
I have purchased thousands of dollars, as well as referred dozens of people to your stores for over 20 years.
I am dissatisfied with your personnel's decision to put my name on a blacklist for attempting to purchasing a hunting rifle from your company.
I was a customer service manager for Office Depot for years and never heard the term blacklist used on any occasion.
I filled out a background check to purchase a hunting rifle several months ago and incorrectly input data as the iPad unit touch pad from the store entered an incorrect figure, which caused my immediate background check to be put on hold for up to 30 days.
I explained the situation to the employee which told me nothing could be done and I would have to wait for the results of the background check.
I found the same rifle at a local independent gun shop which issued the purchase as my background check was approved within 3 days.
I returned to the Siegen store and canceled the hold on the rifle I tried to purchase as I found the gun at another gun shop and requested the background check to be cancelled.
Several months later, I went back to the Siegen Lane store and attempted to purchase another rifle and told I could not purchase any firearms through Academy Sports throughout the company, as I am blacklisted from your company.
I am a responsible citizen with no criminal records as my attorney had my background checked as well.
Please contact me to confirm that you will have someone contact me to eliminate my blacklist status. I have prepared a complaint for submission to the proper agencies for investigation, and will not file the complaint if you resolve the problem.
Thank you for your anticipated assistance in resolving my problem.
Please contact me at 985-231-2181if you have any questions.

Sincerely,
Reggie Padgett

I worked for academy and the store manager is as hateful as they come, she wonders why they can't keep employees its based on the management treatment.
They all are unfair and look down on the employees as if they are pieces of trash.
They do not treat customers well at all either if there's a issue.
They just overlook them and go on.
It's sad they could have potiential.

Since the new DM "Ricky" has been brought on there have been numerous people who have left due to the way he conducts business and treats his management team and the staff. He does not pitch in and help during times of crisis and spends more time criticizing rather than building up and making Academy what it used to be when these stores opened. The district is suffering because of him and will continue to lose valuable people as long as he is in charge. Each day more and more employees are turning in there notice or just walking out. Please for the love of this company and the customers that have come to love shopping there, do something to keep this district from dying!

Thank you for your time and attention.

Academy uses a logistics company.. Ceva Logistics. If you try to contact Ceva, you will not be able to understand their rep or their driver; their English is very poor and their service is poor.

We ordered 2 Pelican kayaks back on 5/24/18. We tried to buy in store, but because of their sorry customer service, we complained to their customer customer and were offered enough of a discount to outweigh the shipping cost, and the price was pretty good.

Last week, I received an email about the order and when I clicked on the link I got nothing.

So, I called customer service again and this rep was rude and untrained. The first question from her was "..don't you se the little truck moving along the bottom of the link?" I again repeated that. I get a blank screen when I click on the link.

Rep. ..."well hang on, let me check." 5 minutes of Muzak on hold..then.."Ceva can't reach you at telephone number you provided." I gave them home and cell numbers.. Rep tells me. I have to all them on Monday to schedule delivery. Keep in mind that they have (Ceva) have now had our kayaks for almost a week and a half. No one called either number that we gave when we placed our order and now, they have over $500.00 of our money tied up waiting for this carrier to deliver.

Just this past Tuesday, 6/19, Ceva was to deliver our kayaks from some time between 11:00. AM - 3:00 PM. At 4:00 PM, I call Ceva and I am told "we ran out of room on the truck, we will deliver tomorrow, 6/20 same timeframe."
Same thing happens on the 21st..no room on truck.

Today, Ceva shows up in our neighbors driveway. My husband goes out to get kayaks and the driver is now dragging the kayak over a gravel driveway to "deliver it "...notice I said kayak, not kayaks, and more importantly DRAGGED OVER THE GRAVEL!

Considering that this kayak was even the kayak we ordered, which it was. NOT, who in their right mind would sign for something treated so poorly?...and we don't know what else was been damaged because we wouldn't accept the wrong kayak...I hope that whomever they try to stick this kayak knows to look really close at the bottom!

Through this whole mess, Academy has sat back and really done nothing to get our order delivered. No wonder companies like Amazon are taking over the market! And now, we have to wait until Ceva returns the wrong kayak that has been ruined to get our money back. I'm told two weeks until we can even look at our refund!

Maybe this isn't a lot of money for some, but it's something we have saved for! This has got to be the worst consumer experience we have ever had, bar none.

On 5/27/18 my 11 year old son was so excited to purchase this Striker-X HD camera drone. The controller would not turn on. I took him back to Academy Sports and exchanged the drone for the exact thing. The lady working the service desk was great and put the same batteries in the new controller and it came on. However, after charging the drone fully, the controller would not sync to the drone. I called the customer support number for the drone, waited about 7 minutes on hold only to be told if it wouldn't sync then they couldn't help me. My son has been so disappointed with this drone. I do not expect to receive such poor quality in any item purchased at Academy Sports.

I ordered a fishing rod on 12-19-17 for my grandson for xmas guranteed delivery before christmas it never came I called and supposedly it was damaged in transit they said they had to cancel the order could not ship another one this was mid december they said they would credit my account I have called twice since then and was told each time they would expedite a refund it is now Jan. 14 2018 and I still have not received a refund I live on a fixed income and dont have money just to go buy another present for my grandson this is terrible business false advertisement and ruined my grandsons christmas and mine also

On 12-23-17, I visited the Academy Sports location in Benton/Bryant, Arkansas. I was "filling stockings", and needed 1 box of ammunition, and some paper targets. I went straight back to the proper department, picked up what I needed off the shelf, and went to the counter to pay. I walked up to the first available associate, and was told that "you'll have to go down there (pointing to another associate), because I don't have access to a register, and he does. I went to the pointed out associate, stood in line behind another customer, and when the customer finished paying, stepped to the register. The associate immediately walked away. I stood and waited for 3 or 4 minutes, and finally the associate returned, looked at me, and told me I would have to go back to the end of the counter I started at, fill out some paperwork, and then wait my turn. I told him I was just sent to him by the other associate. He responded that "well, if I wait on you, then I'll have to ignore these other people, " and he pointed to the others standing in line behind me, who had arrived AFTER I did. He further stated that he just couldn't wait on people like that, and turned away. I left my things on the counter, walked out, and went to Bass Pro Shop to purchase.
This is not the first time I have received poor care at this store, but it will be the last. I am in a line of work which enables me to interact with scores of consumers every day, and I can promise you that I will make it a point to inform anyone I deal with about the rudeness, and lack of customer care at this location. Academy Sports advertises "always the lowest price, " but I personally would rather pay slightly more elsewhere, if I could experience better customer care.

I was in Academy doing Christmas shopping and did a debit and it went through fine for $85.18...two days later I was in the store again doing Christmas shopping and wrote a check for $43.99 and it was declined...WHY and whats the matter? I have written checks all over town while doing Christmas shopping and also have used my debit card on this acct and it went through fine... Need some answers please
Thank you very much!

I ordered a treadmill from Academy online. During the purchase, I received free shipping and all seemed well. My treadmill arrived in a timely manner however, the delivery driver wouldn't bring it up to my apartment unless I assisted him. What was going to happen had I refused to move a 150+ lb treadmill up two flights of stairs because the delivery company planned poorly. I brought this up to a customer service rep via the 800 number. The woman told me that wasn't academy's fault because they contract out delivery. After repeated attempts online and via 800 number, I found out that Academy contracts out to Ceva, who then contracted out to a local delivery place. Where's the accountability and standards? I got told, your email will be forwarded and we will look into it. Well, moving on, I open the box...it requires two people to put together. I wasn't aware of that when Academy offered Assembly assistance. So I asked about that, another $82. Since the delivery to my parking lot wasn't up to my satisfaction Academy said they'd split half of the cost for assembly before tax, so $37.50, or I could return the product for a full refund. Really? Why not pay for the assembly in full? You'd rather lose $500 and a customer vs paying for assembly and putting up information on your website to inform customers why delivery is free? This is the worst experience. I'm staring at a box with a treadmill I cannot afford to put together, but oh, yes, I was offered a 20% off future purchases promo code. I mean really?

I have bought cleats for my son from Academy Sports and Outdoors. I checked their stock and found out that they didn’t have the necessary size. I spoke with the rep, who offered me to wait 3 more days and they would get the necessary size. 3 days have passed a long time ago, but the rep continued to advise me to wait more. I wanted to cancel the order, but the rep promised to get necessary size. I don’t know when I will get these cleats.

I ordered a gift card online and typed in the gift card message. It states that the message must be limited to 100 characters. I typed in 58 and had 42 remaining. I placed the order. The email confirmation had truncated my message and showed the gift was ONLY from my wife, but not me. This was gift from BOTH of us for our grandson's 14th birthday. I initiated an online chat with Jordan to find out if it was JUST the confirmation email that had truncated the message, or was the message truncated within the order, as well. Jordan verified that the message on the order was also truncated, then disconnected the chat a minute after... while I was typing to tell him to properly "fix" the gift message! I was quite angry. I called the 888 number, was put on hold for long time, then the automated "voice" asked if I wanted someone to call me back. I hung up & tried chat again. Crystal looked up the order, verified that the gift message was wrong, but said the system wouldn't allow her to get in to fix it. I told her to cancel the order! It's quite sad that a customer can't order an Academy gift card online in a quick, easy and error-free manner. Their online ordering system is a joke, plus, they have to snail mail the gift card... no immediate printing of a gift (certificate" at your home. That causes 7 - 10 day delays in getting the gift card to the intended celebrant. They need to return to the drawing board. NEVER AGAIN, ACADEMY! I'll order an Amazon gift card instead!... their system actually works!

I placed an order with said company on 11/26 about 5:30pm. Received email saying they cancelled my order because product was unavailable. I personally know of people that ordered exact same item at a later date & time and had their orders fulfilled.
Website: http://www.academy.com/