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Acai Berry

Acai Berry review: Crooks 931

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Author of the review
5:09 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I accept that from now on I should read the “terms & conditions” a lot more closely, but I just couldn’t conceive of a company offering a trial that starts the day you place the order. Well that’s exactly what this fraudulent crook of a company decided to do and I get some third world inept operator taking my call that tried her hardest to up-sell me on another month of a product I didn’t even want one month of.

So I tell her that I received the acai product on Monday it was now Wednesday and I’m wondering why they charged me $89 after 3 days, she replies no it is charged 10 days from the time you place the order, you failed to call us back in time. I exploded! What sense does that make to start my trial of something before I receive it? I didn’t get to TRY it! She say’s oh well since you’ve already paid for it now why don’t you try it for the rest of the month. This crap went on for way too long and finally when I was frustrated to the verge of tears did she give me the cancellation instructions.

Can you believe after the 10 times I said I didn’t want it had I hung up too soon I would have still been in the system to get hit again next month! Scam artists! I am pissed and still out of money. And the cancellation process is so detailed and ridiculous, and they cover their criminal butts by putting this stupid info in the terms they know people rarely read through completely. Uuuggghh!

931 comments
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Pruesplace
Emporia, US
Aug 31, 2009 6:31 pm EDT

If you have a bank of america cc you will find them very helpful. I too, had the same thing happen to me. dispute it with your credit card company. Call them and cancel, but remember to call and cancel all of the little side companies that they have too. Make sure you get a cancellation number from the person you call and a name and Id Number of the person you talked to. Some of these companies associated with Acai Burn are in England so you will be charged a foreign country conversion rate too. CANCEL ALL

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Judy Upchurch
Knoxville, US
Aug 31, 2009 7:03 pm EDT

Do not order this product. I ordered the free trail bottle for $4.95 S & H and so far this month I have been charged $172.26. They keep sending bottles every 2 weeks. I was not aware that it was a subscription. I called to cancel it and they said another bottle was already on the way, (3 in one month at $85.13 each).

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Lisa hurt
Rayville, US
Aug 31, 2009 9:22 pm EDT

This is the second time that this company has made an unauthorized charged to my net spend card. They called me asnd asked if I wanted another bottle sent to me. I told them no. I want both charges and I also have charges from another company (Colon Cleanse) that I did not authorize. I want the money put back on my card. I would greatly appreciate your help in this matter. thanks, Lisa Hurt

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Johnie
Vacaville, US
Aug 31, 2009 10:10 pm EDT

Have called and canceled product as soon as I received first (2) bottles. Now I'm receiving product in bulk (3) at a time charged to my checking account...Cannot locate order number, they don't answer the phone. This has to to stop, can you HELP?

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alexis f.
Eugene, US
Aug 31, 2009 11:04 pm EDT

change your checking account number.

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Salvador100
US
Sep 01, 2009 9:34 am EDT

This company steal your money and will not stop charging you just to let you know. Their customer service is very very poor. I suggest you to report to your bank that your debit card was stolen and issue a new card with a new debit card number to stop charges. If anything just keep receipts and send back anything they send you to prevent them from reporting you as an online thief. Hope this helps.

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Pissed off Mamma
Goshen, US
Sep 04, 2009 8:47 am EDT

Ok so I ordered the free 15 day trial of the Acai Berry, I read the terms and conditions top to bottom, nothing there about any money being taken prior to the 15 days. After the 15 they were going to charge $39.95 a month plus $6.95 shipping and handling... no big deal right? WRONG! They are crooks I have had 3 charges to my account by them and haven't even received my "FREE" trial yet. The first charge was for $127 the second for $6.95 and the last one for .21cents. They don't give you a number or address to contact them, the number on their website is a separate billing company which I have had to deal with twice now, thank god the people there are helpful and have reversed all the charges made by Acai but I was told by one very helpful woman there named Emma that they are having a huge problem with this and she knows of many other companies that are having the same problem with them. These people are crooks and I am going to shout it out from the rooftops they literally took the food right off my families table by sticking their hands places they were not authorized to. You better believe I am keeping my trial once it gets here... oops looks like the post office lost it in transit, oh well Acai F**k YOU!

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jolj
Minneapolis, US
Sep 04, 2009 12:53 pm EDT

The original ad on the internet states "free trial", but somewhere there is a "terms" that states if you don't cancel your "order?' in 15 days you will be charged for the "free" trial. Unless you look further on my order report .com you only have 19 days to return product. This is a complete scam and needs to be legally investigated.

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Whizzer
Hume, US
Sep 04, 2009 4:02 pm EDT

I asked for a trial of the Acai berry for $3.99 and $86.42 was charged to my credit card. I never received any product. My credit card was also debited for the same amount from the comapny of O Berry from this same transaction.

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CherieLynne
Cosby, US
Sep 06, 2009 12:38 pm EDT

My bank account was also debited by these thieves.
I was charged $59.95 twice in 2 weeks, for a product I did not receive. I did get the sample which did nothing so of course I did not order any more.

I had to go through my bank, and it took 5 mos. to get my money back in my account.
The bank told me this is happening all the time by this company.

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onutzah
IT
Sep 07, 2009 12:04 pm EDT

hello there
i guess i got scammed myself...the add they made was on facebook so i thought (silly me) they filter the adds ..
i ordered the products in 27.08.09 and i didn't get the confirmation email... nor nuthing in the post...since i live in Milano i thought it.s a shipping delay
BUT after reading all these posts i am beggining to worry !
The payment was made with a visa electron so in fact if there's no money on it they can't really charge me...RIGHT?
anyways, what do u say? should i email them?

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apsa10
US
Sep 07, 2009 12:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

This company took $65.95 from my checking account after their add saying their diet suppliment free offer. Their trick was to charge $1.95 for S&H. I came to this website and found the scam had been done to scores of people. I had to cancel my checking account and open a new one so I wouldn't get additional charges for more of their garbage!

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paulaopelousas
Opelousas, US
Sep 08, 2009 9:29 pm EDT

They are charging my credit card and won't stop this is disgusting. They are charging my bank account and won't answer the phone.

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paulaopelousas
Opelousas, US
Sep 08, 2009 9:35 pm EDT

They are charging my account and I want it to stop! This is outreageous!

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Mongrels
AU
Sep 09, 2009 1:16 am EDT

I too have been cheated by this scam, 14 days trail for only USD $5.95. Even though I rejected the order & returned the product. I was still charged USD 79.95. There is no contact number it's all been via emails. Yesterday I have charged a further USD$89.05. These people should not be allowed to get away with this scam!

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Berhe Tesfay
IT
Sep 09, 2009 11:37 am EDT

I have ordered a sample Acai Berry and paid about $3 but then they start to take money from my credit card. without not autorized charges.

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Angry 2
Dapto, AU
Sep 10, 2009 2:53 am EDT

This company is a front. Yes you get a product (it did nothing for me) but then you cannot get in contact with them to cancel your order, Their web contact address sends back automated messaged with contact numbers then you find the numbers are not connected. Surely this must be FRAUD

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VITALITYCLEAN
Issoudun, CA
Sep 10, 2009 6:44 pm EDT

ESSAI GRATUIT DE ACAI POUR PERTE DE POIDS RAPIDE, MAIS CHARGÉ SUR MA CARTE DE CRÉDIT DE $ 133.00 POUR 4 FOIS. JE VEUX ARRETER CA. COMMENT FAIRE ?

C'EST LA PREMIÈRE FOIS QUE JE ME FAIS AVOIR DE LA SORTE. MÉCHANTE arnaque.

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Ripped off and disgusted
Metairie, US
Sep 11, 2009 11:31 am EDT

I ordered product on line on 8/14/09 for a trial for .99. I was immediately billed. On 8/17/09 I recieved a phone call from Customer Service confirming my order and the terms and conditions of the order. I was provided a customer service number of [protected] and told I had 30 days trial of the product and would get a locked in price of 39.95 per order. The product did not arrive until after 15 days without a shipping invoice. On 8/31/09 my account was charged another $86.42 plus an additional .86 international tranaction fee. I called the customer service number above and was told there was no $39.95 lock-in price and that I would not get a refund because I did not cancel within the 14 day trial period. I did not receive the product until after the fourteen days had expired.

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lillybuck
Williamsburg, US
Sep 11, 2009 4:26 pm EDT

I tried to order a trial offer, but decided it was not worth the time so I cancelled out of the order. They called me and ask why I did not want to try the order and I told them I had changed my mind. They have sent me three orders and have been charging my debit card without my authorization. I can not stop the orders, how can I get this product stopped?

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Vet
US
Sep 12, 2009 6:22 pm EDT

I am a diabaled vet who is housebound. I do not know how I got enrolled into this program. I asked to be canceled and now they are treating me to report me to a collection agency. Why as a housebound disabled vet woudl I ever order this S*#&. I have sent email after email and have now have been on hold for 2 1/2 hours they are not willing to help me at all. I canceled my credit card and they now are telling me if I dont pay I will pay.l...what company is this. A company that major news networks and people liek ophra recommend, they must be getting a kick back. How can a housebound vet be able to pay for crap that I can not use nor did I order...what should a Bronze Star Veteran do who is 100% diabled do to get help. They will not help me...Still on hold 2 3/4 hours now. 4 callers ahead of me...

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Judski
Guelph, CA
Sep 14, 2009 12:11 pm EDT

The same B.S. happened here to. I got a hold of the (eliteselling@gmail.com) email for that damn Acai Berry crap that I never received either and was charged $91.80. This James Th omas told me to email acailoss1@yahoo.ca, apparently customer support. So far I have not heard back and this was back around Aug 10. SUPRIZE SURPRIZE EH! damn ###. Then, I had another charge from WEIGHTSECRETS for $95.90. Tried that [protected] and was talking to someone in the Phillipines who didn't know what the hell I was talking about and wants me to fax my Visa statement to the Fax Dept.? I too have changed my visa card, but have not received a cent from these scammers. I'm sooo mad at these SOB'S, I could strangle them all...venting always helps. I have an email for weight secrets if you'd like to try it...sales@powercleanse-trials.con.

Good Luck to you all
Jude

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M. Throckmorton
Zachary, US
Sep 14, 2009 6:42 pm EDT

I just received my bank statement and I have been charged for acai berry and colon cleanse that I did not order nor did I give this company premission to take this money out of my account. So far I have been taken for $235.81. I am going to my Bank tomorrow to see what I can do about this. I believe this is a felony charge when someone steals money from someone else however the means.
Louisiana MAD

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lauracurves
Maesteg, GB
Sep 15, 2009 10:50 am EDT

I ordered a free trial of Acai Berry only to have £60 taken from my account under another name, the period said 30days. The company could not be located but thanks to a comment below I was able to call [protected] company name premiumacaislim, the agent then told me it was a 14day trial period not 30days! However it is still up on the web as 30day trial. I have managed to get a cancellation number and I have contacted my bank fraud team. Beware!

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Katherine Ussery
Oklahoma City, US
Sep 16, 2009 7:55 am EDT

I ordered the Acai Burn to try on there 30 day free trial and they have already hit my account twice in one month. I want to cancel my subscription.

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Dolly1969
St. Petersburg, US
Sep 16, 2009 8:46 am EDT

I had the same problem. I called [protected] & demanded credit on my charge card & they did. You have to call to tell them don't send any! I also had this problem with Bromalite, but they refused to give me credit. I also called the Federal tradr Comm. [protected] & filed a complaint at www.ic3.gov (FBI) Good luck Dolly

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Roseline savarirayan
Westchester, US
Sep 17, 2009 9:24 am EDT

I ordered my product on 09/10/09.I was promised I will receive it on the 15th .I check everyday.Iam told it is with UPS in Carol Stream IL!.AFTER READING ALL THE COMPLAINTS ABOUT THIS FRAUDULENT COMPANY I WANT MY FREE TRIAL ORDER TO BE CANCELLED IMMEADIATELY.I will not be quiet if iam NOT taken off their order list I WILL COMPLAI N TO FBI AND CLOSE THIS COMPANY

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rbyrd shiloh
US
Sep 19, 2009 5:40 pm EDT

I've got the same problem. I can not reach anyone to cancel and get me of this b-s list. They have threatened to put all my personal information including my credit card number online due to the fact I refused their package. I' m filing a report with the : www.ftc.gov-----www.seflorida.bbb.org-------Attorney General Bill McCollum: www.myfloridalegal.com----www.broward.org/consumer [Brower Co. Consumer Affairs Division]
If everyone would do this maybe they could put a stop to the crooked mess.

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SNW
US
Sep 19, 2009 6:40 pm EDT

Acai Berry products are being sold under numerous companies. Ship my way, fitness hub, fit-fac.com, DJM lifestyle. When you order the product they sign you up for a support group $29.95 per month. Just found this out yesterday. I cancelled my Acai back in November but was still billed for the suppot group. Call [protected] (Ship my way.) Request a supervisor after the rep tells you she can only give you one month refund. Be nice but persist for a full refund. They will add more months after you tell them you know this is a scam. I just cancelled my bank card to stop any future charges.

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Jingler
US
Sep 20, 2009 4:18 pm EDT

I saw an online free 14day trial offer for 3.95 for the Acai Berry & Life Cleanse diet pills. I received a small bottle of each & within 5 days also found out they charged my credit card 87.13 4 times. When I went online to investigate I found out this company has pulled this scam on a lot of people. Same story for everyone. They need to be put out of business & not allowed to commit this fraud on an unsuspecting public. I have learned a very valuable lesson & will never order online again. %348.52 for 60 "free" pills is the biggest scam I have ever seen & I am retired on a very fixed income. This is immoral.

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helen37
bradford, GB
Sep 22, 2009 3:41 pm EDT

Saw the free trial 4 these Acai Berry tablets paid my £3.95 shipping, what a load of rubbish by the way. Not thinking anymore about it got my statement today and noticed £73.45 taken out by this bloody company, can anyone give me an e-mail address or a phone no i can ring to cancel this please.

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jayfe1975
Salt Springs, CA
Sep 22, 2009 8:58 pm EDT

I agree. It is a total scam. Changing the company name form one month to the next on your credit card hoping you won't notice. Higher charges every month and can't contact anyone, just answering service ro voicemail and nobody ever calls you back. RIDICULOUSLY taking advantage of people that work hard for every penny they make by promising "pay only S & H". LIARS and CON ARTISTS!

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Claire Martin
FR
Sep 23, 2009 12:46 pm EDT

Hello,

I come to announce you that I don't want to receive anymore other product of ACAI BERRY DETOX. I wish that you cancel my account of your site and I also wish that no more taking on my bank account. I wish that you confirm me that my account has been closed the quikst way. If my wish is not made as quickly as possible I would lodge a complaint and I would contact my lawyer to persue you.

Thank you for your comprehension

Claire Martin
ti_bebert@hotmail.com

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drmnfool
Decatur, US
Sep 23, 2009 11:11 pm EDT

not sure how to tell you this but you can get their merchant id and take them to small claims court thats what i am doing i have a lawyer and the whole nine. i have already contacted them and returned their unopened product with multiple witnesses. but i have to contact them again and refresh their memory on who they are dealing with. Because i will not only get my money back but i will get compensation if i have to get them in front of the better business bureau. I dont care what it takes...

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Iva J. Scheidemantel
Blanchard, US
Sep 24, 2009 6:10 pm EDT

(Continuing) I accidently hit the enter key & didn't get to complete my comments.

Early early this morning I ordered ColoDetox & AcaiMaxi Weight Loss for their Free Trial Offers for just the low shipping charges. Well, it turns out that these and other diet programs & others not associated with diet, are shell companies of
SWM Laboratories. Two of these include ProBiotics, & ID Secure Solutions. The latter is, you won't believe this, a company that is suppose to safeguard you from identity theft.

My credit card company called me earlier today inquiring about charges on my credit card in the small amounts of $2.49, $4.96 $.99, & $3.32 the latter for the ID Secure Solutions. (Small charges like these pose a red flag to my CC company, as credit card thieves often charge small amounts, as much as only $1.00 to test the card to see if goes through) My CC company gave me phone #s to call all of these. I did & cancelled all of them. Then I called my CC company back & had my card cancelled. I am being issued a new credit card.

This is the 3rd time in a year we have had to be issued a new credit card! I have now decided only to order online from reputable companies from whom I have previously without any problems. Either that or check out the company by using Yahoo Search, or one of the others, by typing in the name of the company to see any bad feedbacks, etc. there may be with them.

Iva J. Scheidemantel

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joeh317
Camby, US
Sep 25, 2009 3:53 pm EDT

go to your bank and tell them your account has been hacked they will try to fix the problem and they should change ur card number this happened to me as well the very next day i ordered they charged me and i went to my bank and said someone got ahold of my account and its believable bec the charge was from out of the country

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hec2006red
Newton, US
Sep 26, 2009 9:37 am EDT

To whom it may concern,

Please be advised i would like to cancle my order, i would like no futher orders sent to my address that you have on file. The product made me sick so please do not send anymore..cancle 09/26/09

Thank You
Karin M. Hulon

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Flossie Melton
Dodge City, US
Sep 26, 2009 11:29 am EDT

I called them to get my money back and got charged twice more of $60.63! they will give you an address to return the merchandise and they will tell you it went to the wrong place and will hang up on you! They also try to get smart on the phone!

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BARBARA GRIMM
Feeding Hills, US
Sep 28, 2009 1:39 pm EDT

MY name is Barbara Grimm about two months ago I saw this add on the computer for a bottle of this acai berry for .99cents well the next thing I no this lady from that company calls me to say u must order this and that I told her I didn't want this and that, and to cancel my order. Well wouldn't u no they charged my account credit card for two times not once but twice. 164.62 cents so I called my bank and it is now in there hands they r taking charge and contacting a lawyer because this is a fraudulant charge. they r going to handle it now.I even sent this company a letter return requested they never answered me. I am so #$%@& mad at this company. They better get there crap together, what ever happened to the better business bureau y can't they do something about this company.I even called them and got this jerk that can't speak a bit of english and he said let me check your account he came back to say there is no record of my name or address so I said then how can u keep charging my credit card. HIS Name is supposed to be WILLIAM SMITH yeah what nut house is he from, watch this company they su^%$#k.

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nrmjacinto
Las Vegas, US
Sep 28, 2009 10:08 pm EDT

i cancel and they still withdrawed money out my account.

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    650 Manhattan Ave., Brooklyn, New York, 11222, United States
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