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Acai Berry

Acai Berry review: Crooks 931

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Author of the review
5:09 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I accept that from now on I should read the “terms & conditions” a lot more closely, but I just couldn’t conceive of a company offering a trial that starts the day you place the order. Well that’s exactly what this fraudulent crook of a company decided to do and I get some third world inept operator taking my call that tried her hardest to up-sell me on another month of a product I didn’t even want one month of.

So I tell her that I received the acai product on Monday it was now Wednesday and I’m wondering why they charged me $89 after 3 days, she replies no it is charged 10 days from the time you place the order, you failed to call us back in time. I exploded! What sense does that make to start my trial of something before I receive it? I didn’t get to TRY it! She say’s oh well since you’ve already paid for it now why don’t you try it for the rest of the month. This crap went on for way too long and finally when I was frustrated to the verge of tears did she give me the cancellation instructions.

Can you believe after the 10 times I said I didn’t want it had I hung up too soon I would have still been in the system to get hit again next month! Scam artists! I am pissed and still out of money. And the cancellation process is so detailed and ridiculous, and they cover their criminal butts by putting this stupid info in the terms they know people rarely read through completely. Uuuggghh!

931 comments
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rangi
NZ
Jan 13, 2010 5:49 pm EST

Hi there i wish i had read the complaints board before i purchased the 15 day free trail.Now i am have a real hard time getting intouch with viva3 labs to cancel that bloody order.As i said i wish i hadnt got involved with them.

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rangi
NZ
Jan 13, 2010 5:52 pm EST

If this helps other peaple and puts those people out of bussiness i will be extremly happy

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denise johnson
Memphis, US
Jan 14, 2010 10:49 pm EST

suppose to have been a free trail; but never received the product and my checking account was debited for $84.50. Now when i call i get this recording saying "can't take anymore messages at this time" i want my damn money back. Idon't have money to give away like that.

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EdwF87
US
Jan 15, 2010 9:01 am EST

Hey, I went to the bank today and the same has happened for me. Is there any way of getting my money back? The bank really werent much help.

Im gutted that was all my Christmas money abd its all gone! Apparantly I must have agreed to the terms and conditions but surely there must be a way around it, should i get the police involved or go to the website that sold it to me. Do you have the webiste that it is because I dont anymore. These stealing companies must be closed down.

Please help me if you can.

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dee7020
Thornton, US
Jan 27, 2010 11:16 am EST

Like many others here, I was taken in by the 14-day free trial. No, you cannot cancel your order. They will erase your call from their list if you call to cancel and then say you never called. RECORD THE PHONE CALLS. They will charge your bank account before your 14-day trial is complete. REPORT THEM TO THE FTC [protected] for false and/or misleading advertising. REPORT THEM TO YOUR STATE'S ATTORNEY GENERAL. There must be enough complaints of the same nature directed to them for any action to be taken, but if each of those who have already complained make that call, ALL of us will get our money back, and the rip off scam will stop.

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cscom
US
Jan 29, 2010 12:49 pm EST

If you have any problems at all, you can always call or email customer service via the information listed on the site. They will be more than happy to return any charges you are unhappy with. Please keep in mind, all charges are stated in the terms and conditions.

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nightspell79564
Yonkers, US
Jan 29, 2010 8:05 pm EST

At the time I made the order it only stated to pay for shipping and handling which the amount total was $3.95 and I was ok with it . Come to check my bank account and the amount of $149.95 was charged to my account without my consent. Beware of Acai Berry scams not everthing that shines is gold. Please I'm asking for help in recuperating my money.

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RIPPED OFF IN WISCONSIN
Green Bay, US
Jan 31, 2010 8:45 am EST

I was just charged $109.90 for a product I never received. The ACAI BERRY WEIGHT LOSS SYSTEM IS A SCAM! I contacted my credit card company and will dispute the charges but since they wait the 2 weeks for the trial and then send out several more before you are aware they have charged them and then they say you cannot send them back, they can charge your card. The person on the phone said the product was in the mail. I repeatedly asked where to send them back and he said, "Oh, you cannot send them back Mam!" This is supposed to be a product made by a physician, I hope he is a better doctor than he is a business man. I will contact the better business bureau. This is an expensive lesson to learn but I will read everything from now on before ordering. EVERYTHING! SCAM! BEWARE!

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Toni-Maria Aitken
Rhyll, AU
Feb 01, 2010 12:55 am EST

ordered acai berry pure for a tail of 14 days have not received the item but have taken $91012 out of my bank account also on that order was the live cleanse for 14 day trail i have notified my bank who is going to take action and cancelled my visa card so those scammers cannot dock me for anymore

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out$350
US
Feb 01, 2010 7:05 pm EST

This company is a rip off...make sure you read the fine print. Just got over $350 worth of charges on my debit card. They said they would not refund anything. I bounced checks because of them. I spoke to the company and they were extremely rude. Please do not make the same mistake I did... Should I even attempt to go to the BBB, or will it be a waste of time? They need to be shut down...

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MatrixDweller
Somewhere, CA
Feb 02, 2010 12:58 pm EST

For future reference...You need to send it back via registered mail and require a signature so that you have proof that it was returned. You also need to call their 1-800 number and cancel any future orders and get it in writing or an email. Last ditch effort to stop any future charges is to file a complaint with your credit card company or bank and put a stop payment on any transactions coming from that company.

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Vada519421
US
Feb 08, 2010 4:55 pm EST

I order the free trial and now I have been receiving them monthly. I am under doctor's care and have been advised not to take any over the counter supplements. I have been trying for the last two months, to cancel these orders and am unable to speak with someone. I am employed full-time and am unable to hold on the company phone. How can get these orders cancelled?

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Joyce M.
Dixon, US
Feb 10, 2010 11:24 am EST

If from Fwm Labs out of Hollywood Fl. Been dealing with for a year do not know if its real or not but this is supposed to be the owners address Barry Folgers 3007 Green Street Hollywood nFl [protected] I plan on flooding him with mail. Maybe we'll be able to get results. Good Luck

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yeahitsme
Riverdale Park, US
Feb 27, 2010 5:32 am EST

DO NOT buy any product on-line. I brought the Acai Berry Detox for $0.99. The count the 15 days from the date of purchase. They charged my card $82 and some change twice. I had to curse, get hood and threaten them before they stopped the charges. I only got a refund for one of the charges. I think when I told the lady that I finally got on the phone that God sees all she folded. Next time I will stick with the Vitamin Shoppe or just increase my fruit, grain and vegetable intake.

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ACAI_BERRY POWER BLAST FRAUD SACM!!!!!
Maxville, AU
Mar 01, 2010 5:55 am EST

By the time the 10 days are up, depending on where you live. it may be 14 days your "FREE TRAIL" has already ended!

Don't be a fool! weight lose does not come in a bottle. It comes through good habits and self dicipline. Train yourself to eat better and exersice.
Pills are for patients, weight loss is for doers! start walking, join a team, walk the kids to school!
ACAI BERRY is a money making scheme for a rich millionare taking advantage of the gullable (like me) and sitting in his velevt covered high backed chair in a smking jacket. having a massive laugh!

The call back number so not work, the email addresses bounce back and the credit card is getting heavier by the week. Cancel the card and report the fraud. move on!

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leslie or cathy rector
Portales, US
Mar 02, 2010 11:55 am EST

We canceled this product, and then were charged 149.95 anyway

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Geraldine Bertison
Cnfield, US
Mar 02, 2010 3:54 pm EST

I want this charge taken off my visa card. I never wanted the product and the free trial. I want this charge removed from my visa card last 4 numbers 6129. The card is in the name of Geraldine Bertison. Please notify me when this is completed. I have been charged $149.95 without my autherization.

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TeddyBerry
San Francisco, US
Mar 02, 2010 4:21 pm EST

Would be smart to goggle this company before I placed the order …I had some bed feelings about the offer but any way decided to proceed to my credit card information …I ordered a trail period for free ( as was promised online), they suppose to charge only for shipping which would be $ 4.95 . Next month I found my credit card was charged for $54.95 . I called to talk to a customer service and it was explained that I do not have experience how to order online ( btw, I order online almost everything and usually I’m very couscous ), it was hard to get any cancellation for future charges, however I got it but the customer care rep told me that I have to write email with my explanations… My advice to you, people, don’t even try this web, you will receive a bottle of pills ( they don’t work btw)and you will be billed each month for $74 … I didn’t receive any additional bottle of the product …this is a scam ! I will post complaints in other web sites too . Net is full of Acai ads, don’t know if all of them are rip off but this one for sure !

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gotscrew over
US
Mar 06, 2010 12:20 am EST

Do not fall to the scam on acia berry diet on the web. I found this site on weather.com . I said u get a free sample for 15 days. then charge 69.00 for 20 pin. then also charge u 24.99 for some diet set. And they will keep charge for 3 months. Big scam

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stjen27
Mississauga, CA
Mar 08, 2010 4:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I purchased an online sample of the Acai Berry on July 16th, 2009 and was only charged $3.75 for shipping and handling, and was given 30 days to cancel. I took the pills for a week, and found I was itching all over. I was on medication at the time, and concluded that this product was not for me. I cancelled on August 6th, 2009. My Zellers Mastercard was billed $130.97 the next month even though I cancelled, and despite repeated calls, have never received a refund. I have repeatedly called their contact telephone #[protected] to cancel all the unauthorized automatic orders that they have continued to send me. In desperation I cancelled the Mastercard as this was the only way to end their shipments.

This is a US based company and I believe that they have sold my MasterCard number to third parties because the shipments appear to be from different companies, and when I phoned the toll free number, they admit that they have received my cancellation notice but admit that not all shipments have come from them. All this prevarication has led me to believe that there is immense fraud at work, and I am soliciting your assistance in whatever manner you can help.

Listed below are the Companies who have sought fit to send me shipments without any authorization with regards to the matter above: FOCUSCLEANSE, NATUREBERRY, MAXACAIBURNCOM, GOODLIFE, WELLAPPEAL, AGEHEALTH, GLOBAL WELLBEING, SF*MAX ACAI and YV*ABSOLUTE ACAI

You can see that I have been harassed excessively. Month after month I have been charged for a product that I have never authorized or accepted from the Post Office. These shipments have been returned to the sender unopened directly from the Post Office. I have contacted the Post office and have obtained tracking numbers. The total amount of money that has been debited to my Mastercard is $1738.47, all for an initial $3.75 shipping and handling fee. I have also returned all bottles through registered mail. I still did not receive any refund.

I would appreciate it if you would look into this matter for me. Your website states there is no information on this Company. On the Internet there are numerous people who have cited the same situation. I believe this is a scam, and until the Better Business Bureau takes charge and gets answers, a lot of people will suffer an unnecessary loss.

http://www.complaintsboard.com/?search=natureberry
viv3 and focus cleanse — fraud
http://www.complaintsboard.com/?search=Maxacaiburncom&sort=natural
http://dieting.casubi.com/search/goodlife%20acai%20berry
http://beberryslim.com/?s=g
/URL removed/


http://www.acaiberrydude.com/acai-berry/?gclid=CPnhiL3_qaACFZhf2godCH0IaQ
http://www.prlog.org/10461708-max-acai-extreme-how-to-detoxify-your-body-naturally.html

I hope to receive a favorable response from you. Thank you very much for all your effort in providing the public with some assurance that there is an Institute that holds these fraudulent companies accountable.

Yours very truly,

Jennifer D'Costa
503-20 Mississauga Valley Blvd,
Mississauga, On
L5A 3S1
Tel: [protected]
jenny.dcosta027@rogers.com

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Lynn Swartwood
Erie, US
Mar 12, 2010 8:15 am EST

I ended up ordering the ACAI Berry and i cancelled, and i have a cancellation # of 950392. My account was still charged the 149.95. I want my money returned to my account ending in 6432. This is a scam and i have read numerous emails that it was a scam of course after the fact of ordering. I dont even feel like the products was working. If the first bottle is free and i cancelled what is the 149.95 for exactly.

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Kerrianne
Cairns, AU
Mar 15, 2010 6:23 pm EDT

I signed on for a free sample, but obviously missed the fine print about cancelling within certain number of days or be charged hundreds..My credit card had to be cancelled to stop them from charging

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rgrace
Centerville, US
Mar 17, 2010 8:38 am EDT

Do not fall into the 14 days Acai Berry trial. THEY WILL CHARGE YOU $149.95 from the date you place your order in the computer and not from the time you receieved the products. SCAM! SCAM! SCAM!

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Ireckinso
Wytheville, US
Mar 26, 2010 1:02 pm EDT

Yeah I fell for this one too. Ordered the 14day free trail. Got the product 12 days later. 2 days later they charged me over 120$ for the month worth of product, a website membership, a weight loss support system. Which I never signed up for. I called to cancel and they gave me the run around and said they would ship my next month for free. I then proceeded to raise my voice and ask for the telemarketing floor manager. I told him to refund my money and stop sending me this stuff. After a half an hour of arguing and threatening to report them to as many agencies that I could think of at the time, he did finally cancel the order and refunded half of the money for the sites and other membership things I never asked for or wanted. I was totally astonished at how big a scam this is especially since it has been advertised by Opra and Rachel Ray.

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nicole robinson-peoples
San Lorenzo, US
Mar 31, 2010 11:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I HAVE TO BEEN SCAMMED FROM ACAI BERRY IM STILL WAITING ON MY REFUND OF $75.46 I HAVE BEEN WAITING ON THAT SINCE JAN 20 2010 AND STILL HAVE NOT GOTTEN IT AND I ALSO HAD TO CANCEL MY CREDIT CAR THEY WERE CHARGING MY FOR STUFF I DIDNT HAVE AND I ALSO SENT THE PILLS THEY CLAIM THEY NEVER RECEIEVED IT., I AM INTHE PROCESS OF TAKING LEGAL ACTIONS AGAINST THEM.

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pklangdon
kirkland, US
Mar 31, 2010 12:11 pm EDT

I went through the advanced cleanse website and got what I thought were samples of The Advanced Cleanse and The Acai Berry. The Acai Berry says they are not the same company as Advanced Cleanse. Look at the name ACOPTIMUMCS. AC stands for Advanced Cleanse. They are the same company and they are scamming. When I called the two different phone numbers I got the same customer service rep. I cancelled my memebership the day I purchased my product. They both still charged my credit cards for memberships and will not refund my money. Do not buy from either TheAdvancedCleanse or ACOPTIMUMCS. They are scammers and should be prosecuted. Oh, by the way, they are an International group so they will get away with any charges they can. The United States can do nothing to them.

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ANSA
Miami, US
Apr 26, 2010 1:07 pm EDT

It is a scam... I do not even know if the product works, but if it does, I would NOT take the risk of buying from this type people (business). I was charged $79.99, not even for a product but for a MEMBERSHIP? come on...The trial period starts when you place the order, not when you receive the product, so you have 9 day trial period as opposed to 14 days. The customer service is bad, they do not ven pay attention to what you are saying. I was upset becuse I was been charged for air, but still they kept on offering products to get more money from me... Incredible.

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olverasamantha
Longview, US
May 17, 2010 11:43 am EDT

this stuff make me week and were i can do anything and it hard for me to wake up in the morning and it been two weeks and i havent lost nothing i just gain it i think its a scam

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Ocean88
Long Island City, US
May 30, 2010 3:46 pm EDT

I ordered this so called free 99 cent each samples. It arrived 11 days later. Before I could try it, exactly 4 days later I was charged $75 for each bottle. My credit card company notified me that a company from Cyprus, Greece is charging me for these pills. I called the company and this is what they said:

When you hit the submit button on the screen to place the order, it is AUTOMATICALLY the first day you try the product without you having it in hand!

This is a rip off! Does it work? I don't know I was so discusted with this incident that I threw out the bottles.

The products name:

Acai Liquiboost Colon
Acai Max Cleanse

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robin in wisconsin
US
Jul 02, 2010 7:19 pm EDT

I ordered the trail acai berry for $0.95 and within 3 days I have been charged an additional $169.95 for a product that I have not received. I would not have ordered that product for such an enormous amount. My bank account is in the red and will be closed and I will be putting a stop payment with the bank. I called the phone number listed [protected], of course the agency is closed at this hour.

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jay wash
Baytown, US
Jul 05, 2010 3:46 pm EDT

i ordered the same product was charged 1.95. then two days later i was charge 196.95 on my debit account it was not authorized by me. still i have no product and an over dawn account. this company need to be investigated for fraud. this is a company out to screw everyday. the add is very misleading with the cnn and other company logos in thier web page ads.

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grimmie53
Fairview, US
Jul 08, 2010 7:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I signed up to receive a free sample of this Acai berry diet aid for myself and my boyfriend--all I had to do was pay shipping charges. They charged the shipping charges but also charged $169.95 for EACH sample. Don't order anything that seems too good to believe!

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selseybill
Chichester, GB
Jul 26, 2010 8:49 am EDT

I saw an advertisment for Acai Berry which said to order your free product, they have taken £66.37 out of my account WITHOUT my permission. I would like to be reinbursed with this money asap.

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boochie0630
Abbeville, US
Jul 29, 2010 8:58 am EDT

Was ordered and going to pay $1.95 shipping only, after I hit submit it seid $89.95. Call the company and cancelled the order and it did not get done. My card was charged. I called again and did it again but was told I could not get a refund by the supervisor. So at that point I went to the bank and cancelled my card, than disputed the charge. It is under investigation but at least they can not get any more money out of my account. GO TO THE BANK OR CALL YOUR CREDIT CARD COMPANY...THEY WILL HELP.

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doots
Brampton, CA
Aug 23, 2010 6:54 pm EDT

just like the others ordered a sample - supposed to pay shipping charges only - I finally reached them by phone to cancel but not until I was sent more product and charged several charges including two large charges of $87.47;

this is a huge scam - to all of you looking to contact them try this number [protected] and be prepared for a fight, and the address is 3609 North 29th Ave, Hollywood Florida 33020

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nursematebabe
Carson City, US
Sep 19, 2010 8:39 pm EDT

Here is a number for you all to try [protected] mon-fri 8am-5pm MT Good Luck! I just ordered a free trial but now i regret it because my co-worker said it's bad for you and then i found this sight and found out all of you are getting charge and it advertises free Trial. Hmmmm

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Foxy9212
Cheshunt, GB
Oct 07, 2010 7:06 pm EDT

Please note : http://nutritionunplugged.com/2009/04/dirty-dealings-of-a-brazilian-berry/

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calico-uk
Houston, US
Oct 12, 2010 11:14 am EDT

ha ha ha corperate contracts ha ha ha the beautiful capitalist system we have ha ha ha fat people thinking they can lose weight by taking pills? ha ha ha Energy is Energy, if your not buring it, you storing it as fat, if your eating more food, your bodys never going to burn the energy you have stored, its maths and very simple. stop eating and run around alot and deal with it!.

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butterfly415
US
Oct 20, 2010 7:12 pm EDT

These guys have taken my hard earned money and will not refund it. I have called many times and been put on hold for a ridiculous amount of time; finally had to hang up to go to work or whatever. I am writing to taken*for*a*ride to ask for help in how to get these scammers to gived me my money back!

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Lindsay Trejo
Las Vegas, US
Nov 15, 2010 6:31 pm EST

went on line to try the product its said 15 day trial but it was a month never got it and they were alredy charging the monthly i call they refused to cancel i told the lady no and she said they give me a discount and she will re-send the product and i still didn`t got it till on 11/11/10 the i was able to cancel and they still being charged.

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