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Acai Berry

Acai Berry review: Crooks 931

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Author of the review
5:09 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I accept that from now on I should read the “terms & conditions” a lot more closely, but I just couldn’t conceive of a company offering a trial that starts the day you place the order. Well that’s exactly what this fraudulent crook of a company decided to do and I get some third world inept operator taking my call that tried her hardest to up-sell me on another month of a product I didn’t even want one month of.

So I tell her that I received the acai product on Monday it was now Wednesday and I’m wondering why they charged me $89 after 3 days, she replies no it is charged 10 days from the time you place the order, you failed to call us back in time. I exploded! What sense does that make to start my trial of something before I receive it? I didn’t get to TRY it! She say’s oh well since you’ve already paid for it now why don’t you try it for the rest of the month. This crap went on for way too long and finally when I was frustrated to the verge of tears did she give me the cancellation instructions.

Can you believe after the 10 times I said I didn’t want it had I hung up too soon I would have still been in the system to get hit again next month! Scam artists! I am pissed and still out of money. And the cancellation process is so detailed and ridiculous, and they cover their criminal butts by putting this stupid info in the terms they know people rarely read through completely. Uuuggghh!

931 comments
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Unbelievable
US
Nov 03, 2009 9:16 am EST

My story is the same as others - they offered a free sample for shipping charges only, now this other charge has appeared and they will not acknowledge me by email.

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Mazker
US
Nov 06, 2009 7:05 am EST

I ordered two free bottles of Acai to try. I gave my credit card # for shipment. I was going to try it and see if I liked it. Then, I received in the mail two bottles for $69.90 which was being taken off my credit card. I did not authorize this. I called and they said they auto shipped if I didn't cancel within 21 days. I never saw that warning and hadn't even finished one bottle.

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szach
Harrisonburg, US
Nov 06, 2009 4:29 pm EST

Ordered the thirty day free trial was not only charge for the free trial but two weeks later charged for another shipment. When I called and said I didn't want another shipment was told sorry the transaction was already made. This company is a RIP OFF

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A.LANTEIGNE
QUEBEC, CA
Nov 09, 2009 4:41 pm EST

i have signe for a free product and pay for chiping 2.16
and i have all redy pay over 500.00 from different compeny
around the world.

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Lordy
US
Nov 11, 2009 2:16 pm EST

I ordered a free sample paying $2.75 shipping with my VISA. There was no information or box about monthly deliveries. I received a bottle of 60 pills and my VISA was charged $88.96. They are closed on Friday night. I want a full refund to my VISA account.

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Eto
US
Nov 11, 2009 2:41 pm EST

This company made me a discount of $79.95 to my credit card without a permit, especially not knowing who they are or where they are. This situation caused me many problems, I can not sleep, my husband gave me a beating because of them. All this led me to think about suicide. Help please. Urgently.

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Sitate
US
Nov 12, 2009 8:23 am EST

This account was cancelled and now again I have caharge going through my visa account. This is fraudulent and I want a refund as well as this stopped. I am prepared to enlist the better business buurea in this situtation.

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EmptyLand
US
Nov 12, 2009 8:27 am EST

I enrolled for the FREE trial of Acaiburn tablets last month. The only payment they said I had to make was for the postage which was £10.06. Then this mohth on the 2/6 they have deducted £38.28 which I didn't give them authorisation to do. I have received nothing else from them so I want the additional deduction they took BACK.

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Janet Ann
Ivybridge, GB
Nov 12, 2009 9:01 pm EST

I to have been a mug and ordered a free sample of acai berry detox and life clense
on checking my bank statement today have discovered the have charged me for my free
samples of £75.00 each item and then charged me the same amount again the following
month. I tried to phone the address from where they were sent from and did speak to a
lady who was quite rude and after a lot of fuss gave me 2 refund numbers for the last
items that were charged and then put the phone down on me.
I have phoned the fair trading standards office who have advised me what to do if not to get back to them
I am also going to see my bank manager tomorrow and cancel my bank account so as they cannot take anymore money from my account I am an old age pensioner and cannot afford to have money taken out like this. a free sample is free how dare they
charge me for it and you didn't even know by how much until you look at the statement
How can people be so cruel. Janet

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Genex
US
Nov 13, 2009 4:08 pm EST

You can dispute the charges through your bank or credit card issuer. But in order to prevent repeat billing you will have to block the old card and get issued a new one. If you use it to pay other legit businesses, make other arrangements with them.

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Kristi Heiner
Bedford, US
Nov 14, 2009 4:15 pm EST

I thought I was getting a $.99 trial of acai berry to try and see if it would work for me. Not only did I not lose weight I gained and then when my credit card came I had been charged $86.42 plus a foreign transaction fee of $2.59. Talk about false advertising. Not I can't even get ahold of them to cancel. I have been on the phone waiting for an hour.
Gee, I wonder why? Could it be that they have pulled this on everyone?

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boudreaux
US
Nov 16, 2009 12:50 pm EST

I ORDERED THE FREE TRAIL AND THAN CANCELED ON THE 14 DAY AFTER I CANCELED THEY CHARGED MY ACCOUNT WHICH I DID NOT HAVE THE MONEY SO I WILL HAVE TO PAY OVERDRAFT CHARGES, I AM DISABLED AND THE PRODUCT DID NOT WORK LIKE IT WAS SUPPOSE TO, I WANT A REFUND

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lizzmitch04
weston super mare, GB
Nov 17, 2009 8:58 am EST

i had money taken from my card. after calling my card company i was given the number to call and cancle the membership i had with them. as the payment is still pending hopefully the will not get this money. if you do not call and cancle they will take more money every month. the no. is [protected]. good luck i hope this helps

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Janet G White
20 Wallace Rd, US
Nov 20, 2009 11:01 am EST

THE BIGGEST SCAM EVER. Watch your bank account for unauthorized payments to Acai Berry. I ordered one bottle, plus they gave me a free sample. Acai Berry kept charging my bank account every week for 3 months. I called on several occasions to cancel. They gave me a cancellation number and still sent more orders of pills. I ended up with 8 bottles of Acai berry. According to them I had 3 different acounts with them. I hit the roof. I only ordered one bottle. My bank informed me that I would have to close my account. After contacting Acai Berry for the 4th time, they have stopped sending pills and has not touched my account thus far. Keep calling the Acai Berry #[protected]. Make sure they give you a cancellation number and continue to monitor your bank account. They also informed me that I can return the rest of the pills and get my money back. Haven't done it yet because of the damage to my account. But will let you know if they EVERY credited my account. VICTUM OF ACAI BERRY BANK FRAUD!

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MalkolmXX
US
Nov 23, 2009 9:37 am EST

On 13th Sept My Fit Balancer took €4.85, on 16th Sept Elite Pack took €2.06 and on the 17th Sept Ezykit took €4.91 all of the above was deducted from a MAXACAIBURNCOM company i ordered acaiburn pills on a trail basis for €10.84 on the 15th July and they then went without permission or notice and took €41.97 on the 5th Aug i contacted them with great difficulty and they said they stoped the account.

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Worka
US
Nov 23, 2009 9:46 am EST

I have ordered free trials for Life Cleanse and AcaiBerry products. I received an invoce saying that i have to pay £0.95 each after I ordered.

First, i have been charged £10.28!

Secondly, I never received products

There was written 100% money guarante, but after I spoke with customer service, person told me he knows nothing about it and I have to wait for email.

I dont want to wait for any emails, I want my money back right now and all my details beeing deleted from their system.

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Strangelove
US
Nov 23, 2009 10:07 am EST

I ordered 2 sets of tablets from this company that claimed they could assist you in losing weight, the two were advertised as a free trial paying only the postage costs and that was it. I now find that they have debited my account on the 19 August by £148.42! I am totally disgusted, how can they do this.

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Highestnote
US
Nov 23, 2009 10:11 am EST

I have been scamed by thermo plus acai berry, they have taken money from my credit card and the product is scam. I have tried to find them on the web to contat them with no help, i have adviced my credit card company who have told me they will send a form but this will take a month to sort out which means the company will scam me for more money.

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Ulian
US
Nov 23, 2009 10:30 am EST

This company "WELLBHEALTH" HAS CHARGED MY ACCOUNT FOR $79.28 for a free bottle of aci. I have called and filed a complant and request for funds to be returned to my account. I was informed by there customer service rep. i would receive an e-mail with instructions to send in order to receive my refund. I never have received the e-mail. They were also rude and argumentive on the phone. If anyone can give me more information that would be great.

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Danniel
US
Nov 24, 2009 2:18 pm EST

I got the free trial from viv3 labs for the life cleanse and the acai berry they said all i had to pay for was the postage. I just got my credit card statement and they have taken without my permission the total amont of $283.07 AUD. I have been trying to call and email but cant get them. This is the biggest scam i have come across. I have alerted my bank to not accept any more transactions from this company. I don't know how to get a hold of them and am not sure what to do next.

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alva
Charlottetown, CA
Nov 25, 2009 9:10 pm EST

I don't know the state and I don't know the city, but this company used my card for products that I did not order, this better be taken off my credit card right away or legal action will be taken thank you.

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alva
Charlottetown, CA
Nov 25, 2009 9:16 pm EST

Same thing happened to me, very dishonest company.

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Bill Pullen
Pinner, GB
Nov 28, 2009 12:41 pm EST

My customer no. is [protected]. A total of USD 238.04 has been deducted from my Credit card account without my knowledge or approval, for products not ordered and not supplied. I wish to claim a full refund of this amount. I have been given a Cancellation no. of [protected]. Would you please arrange the refund.bc83e

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j21
Idaho Falls, US
Nov 28, 2009 2:30 pm EST

*** FRAUD ALERT ****
If you have had your credit card charged with the name
"Vibrant Beauty" or any other weird or un known names,

We regret to inform you that you have experienced fraud,
and you must report this to your banks fraud department.
VibrantBeauty.us is NOT the company that charged your credit cards.
We use Paypal to accept payments for purchases on this website.
PayPal is the safest and most secure way to purchase online.

On the Bright Side :-)

We have found the real party responsible for your mess
at this address:
http://www.acaislimplus.com/index.php
[protected]

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patita
ES
Nov 30, 2009 4:45 pm EST

he comprado las pastillas del acai berry y no me resultan bien y ahora me han sacado dinero de mi cuenta y he sabido de muchas estafas iguales estas pastillas mas bien me ponen muy nerviosa como si bebiera cafe, y yo nunca bebo cafe,

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vibrantbeauty
idaho falls, US
Nov 30, 2009 10:28 pm EST

acaislimplus.com has been shut down.

Vibrantbeauty.us is innocent of all the charges you people have made against them.
The real internet thieves are as follows:

Farend Services Limited
3 Athinodorou Street, 2025 Dasoupoli,
Strovolos, Nicoasia, Cyprus

This company uses random business names to charge your cards, hoping you wont notice. Your business may be next. I know that because of these thieves, vibrantbeauty.us is now having to let many employees go. This is a good company, honorable, and respectable, and always eager to please their customers. Now, they have been blamed for these horrible acts. They are innocent!
Please, i am asking all of you to team up, and go after the real thieves, and let the world know who the real thieves are.
-jordan

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Caught Ya
Memphis, US
Dec 12, 2009 7:50 am EST

I orded the FREE 30 day diet bills. All I was suppose to pay was $1.99 for s/h they have taken it upon themselves to withdraw at will any amount they choose even up to twice a day. As of today they have stolen $162.77 out of my account for a $1.99 shipping/handling. When I called they gave me a hard time in the beginning they had NO record of my initial transaction, but after several calls of giving them my information they magically found me in the system. I informed the idiot ladylast that was talking to me while her upervisor was coaching her whom I coud hear that the ad I responded to said NOTHING about this so call 15day trial. I even saved a copy of the ad to my computer & once I told her I would be more than willing to send her a copy along with my attorney they offered to refund my money & place me on a fradulent list to prohibit me from ordering ANYTHING else online from any other company. They stole from me & I'm the fradulent one. Right! As of today my funds have not been returned & the amount has increased by another $3.66. I have blocked that company from making charges to my account. I STRONGLY ADVISE EVERYONE TO STAY AWAY FROM THIS COMPANY!

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lai26
DK
Dec 14, 2009 3:04 am EST

when i signed up on that promo it says that free for first timer, why now it was deducted on my account 606.18 dkk again and its only says that i pay 3euro and its been deducted right after i signed in...its too much that you deducted again oin my account, its not fair at all...thanks and hope you will return my money back because i only ordered once and it was the free trail and it cost only 3euro...thanks

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Alina K
middlesex, GB
Dec 14, 2009 6:00 pm EST

Hi Everybody:
I just realised that this company charged me twice the amount of £73.90, on Total £145.80 on 7th of DECEMBER.
I just checked my bank statement.
I've been shocked. they are taking money without your authorisation.
I will go to my solicitor to write a letter to them to get my money back.
I was so disappointed with what they had done to me . I just realised they want to take another money by 15th of DECEMBER by creating a FAKE INVOICE. No Product, but shipping charges & product fees.
I will flight with them to get my money and definitely 100, 000 people same as me.
NOTICE FOR EVERYBODY: Please, make sure before taking any product through internet & online, DOUBLE check their FEED back & their Policy. that's how they were & will rip you off.

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Carmichael
Pinson, US
Dec 16, 2009 10:21 am EST

My husband was ordering a "free trial" and was charged two 86.93 charges. Sent the product back to the address provided but was given the wrong address so now they wont refund us the $86.93. Do not fall for this scam. They are a bunch of crooks

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CC Complaint
Cheltenham, GB
Dec 16, 2009 1:40 pm EST

Having ordered Acai Berry at the advertised cost of shipping only, I have subsequently been charged for further unauthorised services via the smallprint, Helpyourhealth, Vibrantbeauty, Herbalbiz, Health Focus to name but a few.
I have placed the matter into dispute with the bank but it would appear that the primary culprit is unobtainable on the internet. Please would you kindly advise the best course of action.

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marielynn
US
Dec 17, 2009 9:44 pm EST

My account has not been credited I returned unopened bottle within the time limit i have confirmation # and should have received a full refund back in september
The last call to ACAI sherie claims that amount was DEPOSITED into my account Oct. 2, 2009 It is now December 17th I am on hold it has been 30 minutes

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aronsha
US
Dec 19, 2009 3:25 am EST

every one who has been taken by these people needs to shut them down by going to the internet fraud FBI
website and file a complaint with the FTC. They won't respond to individual complaints so lets all go get these crooks together.

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S.A. Roe
NZ
Dec 21, 2009 2:14 am EST

It was supposed to be a trial offer - but charged my credit card
transaction date 8/Dec/2009 Processed 9/Dec/2009
Reference 990912

$170.85 NZD
Foreign Currency Fee $4.16

Thank you for assistance.

Shirley Roe

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Jeanette McFadyean
Gloucester, GB
Dec 21, 2009 3:55 am EST

This company took £70.00 out of my account without my permission, I have been trying to contact them by e-mail but no legitimate e-mail address and a bogus telephone number.
I have cut up the credit card which I used and have been trying to stop anymore payments since 23/11/09

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m grote
Duluth, US
Dec 30, 2009 10:47 am EST

I to was scammed from this company. With the endorcement of Oprah and they had
a local Minnesotan as a testimonial saying how this product worked. I called numerous times to try to get this cancelled as was told someone would call me back which never happened. -- I did get ahold of the Minnesota State Attorney's Office which
was helpful -- I did get one refund back - but never got the 2nd one back - unsuccessfuly the State Attorney's office could not get any response back from them. I to was talking
to someone from outside the country as the Customer Service. I asked where I was calling and was told the Phillipines. -- I got the whole runaround. While being put on
hold - my phonecall was meshed with another customer complaint. So we started talking about our complaints. This customer told me to go to the bank immediatly and cancel the account so they would not be able to scam any more money from me. --
By the time I reached the bank, a payment to this company had been taken from my
account charged to my credit card. -- So please beware and if you have been scammed -
contact your State Attorney's Office and cancel the credit card that you gave this company. - It looks as thought Ophrah Winfrey has sued this company for unauthorized use or endorement of her name. Some of us everyday people do not haave the resorces or money to hire an attorney - GOOD LUCK TO MY FELLOW PERSON'S
SCAMMED BY THIS COMPANY. - Mary in Minnesota

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katts
Sydney Metro Area, AU
Jan 07, 2010 12:31 am EST

I also ordered a free trial of acia berry detox got my free trial first credit card bill i just had postage on it but yesterday received another lot of tabs and have sent them back i rang my credit card comp to find out if they had charged me and there was charges for about $700dollars which is only for the herbal products i have now cancelled my card with little hopes of getting any money back i also got free trial of the colon cleanse so i did the double wammy and have been really cleaned out

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Mindrifter
Brisbane Metro Area, AU
Jan 07, 2010 12:46 am EST

If you really want to feel the true benefits of the ACAI Berry then I suggest you try Monavie.

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Roger Head
Wimborne, GB
Jan 07, 2010 7:23 am EST

This is the company Lifelong uk who charged my credit card 0.97p for postage of their free offer of Acaiberry on 1st Dec. Then 18th Dec they took £76.17 from my credit card followed by £75.86 on 2nd Jan 10. Completely unauthorised - they say that when my wife agreed to have the sample she signed up for monthly account deduction. Upon phoning, they have given me a canellation no - but no promise of a refund as of 7th Jan 10.
THIS IS A SCAM.
Can anyone advise on how one can get their money back please?

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thomas moreau
London, GB
Jan 12, 2010 11:19 am EST

I am an ex Local Billing Limited employee, the owners of www.acaiberryexclusive.com, www.acaiberry-lifecleanse.com, www.absoluteacaiberry.com and another sites like www. Vitality-clean.com with these fake diet products (colon cleanser, acai berry, resveratrol), and fake cosmetics products (dazzle white, face factor, etc.) . They are operating using various companies: Viv3Labs for Europe, FMW Laboratories for US And, lately, to avoid the problems caused by the scam using Viv3Labs, they are using Trading Planet Ltd for Europe and Information Tech Systems LTd for US. Also, they are using PurpleSky LTD at Cyprus for Europe. Lately, they are using some companies opened to process credit cards for the porn industry (LB Pride Studios, LB Envision Net Worldwide, etc.- all of them are Local Billing Companies – LB stats for LB).
The business model is to offer a FREE SAMPLE, only charging you the postage (this is an excuse to get your credit card number) and, then, due to HIDDEN Terms and Conditions, charge people incredible amounts of money for pills and nutraceuticals (in some cases more than 80€ /bottle), which in any retail place cost less than 6 US$ per bottle.This business model is, basically, A SCAM.
The owners of those sites are Deepak Argwal (http://www.ccap.ph/index.php?option=com_content&view=article&id=106:deepak-agarwal&catid=76:hot-topic, who, apart from this business –contactcenter, legal-, is running more than 2.000 Porn Sites –see DeeCash.com-), Clay Douglass (http://www.linkedin.com/in/claydouglass) and Mitch Platt (http://www.linkedin.com/pub/mitch-platt/4/271/878).
It is easy to find them through the information that appears on the site registration of www.acaiberryexclusive.com.
Now, they discovered this hole on their ability to remain hidden and are registering the new sites using a Marketing company located in the US, Moniker OnLine Services
ACAIBERRYEXCLUSIVE.COM - Whois Information
Registrant:
Douglass, Clay clay.douglass@viveraglobal.com
Viv3 Lab Limited
Unit 5, Mill Road Industrial Estate
Linlithgow, WL EH49 7QY
GB
Domain name: ACAIBERRYEXCLUSIVE.COM
Administrative Contact, Technical Contact:
viveraglobal, Hostmaster hostmaster@viveraglobal.com
Viv3 Lab Limited
Unit 5, Mill Road Industrial Estate
Linlithgow, WL EH49 7QY
GB
+44.[protected]
Another evidence that Local Billing is behind those companies is consulting the impressun of the web pages (for example www.absoluteacaiberry.com, http://www.absoluteacaiberry.com/frontend/join/impressum/site/4349#utm_source=az&utm_medium=16935&utm_term=none&utm_content=Absolute+AcaiBerry) and seeing that is a Local Billing company behind them:
Impressum:
LB Pegasus Limited
29 Wordsworth Gardens
Dipton
Stanley
Co Durham
DH9 9LG
United Kingdom
+[protected]

LB is for Local Billing….
And also resveratrol product site, www.winedetox.com, the impressum of the page (http://www.winedetox.com/frontend/join/impressum/site/4347#utm_source=cx-es&utm_medium=31922&utm_term=resveratrol&utm_content=ResVmax) is the following:
Impressum:
Trading Planet LTd.
56 Thorton Close
Pelton
Chester Le Street
Co Durham
DH2 1QH
United Kingdom

Also, they are using a company called Phytoscience, located in the same address than viv3, to make the handling and the postal distribution of the products. The manager of Phytoscience is called Chris Swanson and his email is chris@phytoscience.co.uk.
Other addresses to find those sca...ers:
Local Billing Ltd, Pau Claris, 100, 08009 Barcelona, Spain (they are operating from here under the name Tucana Corona, it is an useful contact for the police)
dee@contactcenter.com
clay.douglass@localbillinglimited.com
mitch.platt@localbillinglimited.com
claydouglass@gmail.com

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  1. Acai Berry Contacts

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