Active-Domain.com
Reviews and Complaints

Domain Name: falconind.net
I am the owner: Rory Eikland
Oct 2015 we paid Active-Domain 5 years for our domain

Friday Oct 16 2020
Active-Domain disconnected service due to non payment.
Renewal notices are emailed to [protected]@earthlink.net from Active-Domain.
[protected]@earthlink.net was terminated July of this year therefore we did not get the renewal notice which is not Active-Domain's fault.

There is no phone number to contact Active-Domain, email only.
We want to pay for the domain register, but are unable to get any response for the last 4 days.

My biggest concern is Active-Domain may put our domain back in to public for someone else to grab. We run our business using this domain which accounts for 95 percent of our business.

Monday Oct 19
We created an G-Mail account so we could communicate with Active-Domain since they are e-mail only. We have explained to Active-Domain our situation and have e-mailed Active Domain numerous times. Each time there is no response. A notice that e-mails will be returned promptly and to send a new email if Active-Domain does not respond within 48 hours is on their website. There is no automated response.

Monday Oct 19 2020 - Sent 4 separate E-mails to active domain (72hr no response).
Tuesday Oct 20 2020 - Sent 4 separate E-mails to active domain (48hr no response).
Wednesday Oct 21 2020 - Sent 4 separate E-mails to active domain (18 hr no response)
Thursday Oct 22 2020 - Sent 3 separate E-mails to active domain.

Thank You,
Rory Eikland
805.493.4949 Office

My domain name expires on 3 June 2019 and I renewed it on 2 June 2019, but they still park my domain to their sponsored website and keep the status as expired. And I cannot do anything about it since my status is still expired. They still send me auto email of expiration warning; their system cannot automatically updated my paying status even though my paypal account has confirmed the payment.

Support email has been sent out more 4 hours ago, but there is no single response yet; not even a auto email saying anything.

I think the biggest mistake I have made is let them still register my domain name after reading all the negatives reviews.

I am new business owner and purchased domain and email from them in a rush. I can not connect email to my phone and their customer service is horrible. Nobody picks up phone or calls back. Email about same. Someone just sent me stupid video that doesn't help. Very unprofessional and lazy! If I read reviews before I would have never used them! Now I am stuck for 60 days before I can transfer my service to someone else and then I have to pay transfer fee on a top of it!

I have the receipt for a domain registered with active-domains.com that does not expire until Nov 2019. It no longer works and shows available when I look at available domain names. I can't get any response from their sales or support and when I try to log in, the 2-phase authentication does not send the text validity code to my phone so I can't log in to my management console. As a small business, I'm very concerned about our other internet domain names. I can be contacted for full information including the receipt for the domain that is not working at [protected]@2ab.com

My website has been down for over a month. I have contacted active-domain over 20 times. They say the have submitted my case to their compliance team but still no response. The "compliance team " has had the info for over a week and no action has been made. I have owned this website for over 16 years, so I don't understand the hold up. Meanwhile I am losing business daily with no way of compensation. My site is lavarache.com. Lori

On 10/27/17 2 payments of $11.95 was charged to my card from active-domain com bea. I have no clue who it is from and want my money put back on my card. That is a total of $ 23.90 back on my card asap. I am furious about these transactions because it is taking away from bills that must be paid on a monthly basis. I expect to have a resolution to this matter asap.

Thank you

With active-domain.com's system migration, my username was changed over to an email address that is tied to my domain name. My domain name has recently expired and now I'm locked out of logging into my account to renew it. Since the domain has expired, I keep getting an error message that my username is inactive. Any attempt to reach out to them generates an auto-email to reset my password. My issue is not going to be resolved by resetting my password. I know my password. I just need them to either change my email address to my valid email address or to change my username status from "inactive" to "active" so that I can log in and renew my domain. My domain is now 15 days past the expiration date and I'm running out of time to renew my domain. I've had no success in getting help from them to resolve this issue. I get one auto-response per day that is generic and tells me to reset my password. That is not the issue! How can I get through to someone at Active Domain to finally help me!?!?!?!

Dear people,

I have 12 domain names registered with Active-Domain for long years.
My business domaind and parking domains (one of them is iyor.com, recently being offered 5k$, and I refused)

This week, I tried to login my control panel, I noticed that they redirected me from their domainpanel.com to foundationapi.com with an error message each time.

They are blocking me so that expirition date comes..

I tried to login from different platforms for 4 days, I wrote them more then 10 times.. No luck.
They some how blocked my account. And they dont and wont answer my e-mails.

When I try to login with another, new username, I am not redirected.
But when I try to login with my account, I am redirected and blocked.

They didnt reply my open tickets or e-mails for 4 days.

So it is not possible for me to transfer my domains to another registrar.

Could you please advise what can I do to take my domains back from them..

I registered domain with the company www.active-domain.com. I was really disappointed in their services. I had some problems, and decided to contact their support team. I asked several questions, but they didn’t reply. They told me a lot of stuff, but nothing useful. I asked to provide some instructions, but I heard only fake promises and excuses. Not recommended company and the services were horrible. Share this info.