ADT Solar
Reviews and Complaints

We started with Sunpro it was taken over by ADT I thought that would be a positive. Turns out it is the same I have 13 panels out of 36 not reporting. The breaker is tripped and will not reset it is a simple fix, I am sure. I was told it would take up to 6 weeks to have someone come out and fix it, as ADT doesn't have technicians and have to sub the work out. It has been over 8 weeks and have not heard anything from anyone. Called Enphase they said they were taking up some of ADT's work and that was over 2 weeks ago. And by the way you cannot get someone yourself as it will void your warranty. If you have to have your roof replaced, you are up a creek without a paddle because ADT has to take them off and replace them with technicians they do not have.

RUN AWAY FROM THIS COMPANY! *** with SunPro Solar out of Lawrenceville, Ga office was untruthful and unethical. Still works for Marc Jones Construction, LLC d/b/a Sunpro (now ADT) -- A FRAUD ALL THE WAY! They have been bought out by ADT, but this person is still selling for them as far as I am aware. The company has been aware of all the issues from date of turn on and even before. They took MONTHS from install until turning on of them (Installed Nov. '21 - Turned on March '22). Many things about this company are horrible! Mat came to my home, and after assessing everything told me I would never pay more than my average light bill including my power bill and the payment on the solar panels. I told him I am on a tight budget and cannot afford to pay anymore than I have been paying. He assured me it would not be more than my average bill. In the end I am paying almost my normal utility bill before solar plus the payment for the solar panels, so now almost double what I would have been paying if I had never gotten them. A 20 year contract for paying back the solar panels, so what a HUGE mistake! I signed the contract in November '21. They finally turned them on in March '22! After turn on, there was a panel not producing so they came out and it was never even plugged in! It was still not producing after they came out and plugged it in, so they came back and replaced that one. I have complained the entire time since they were turned on and running that (1) the panels were placed on my house in the wrong place (I tried to tell him they would be partially shaded where he was putting them)... (2) that after the contract was signed and panels were installed, it was a complete different outcome, the salesperson refused to answer any calls or texts about my concerns, (3) that it has been over a year since signing my contract and after repeated emails and calls and being told my case is in review they STILL have not resolved anything. Jan '23 no resolve!

This is the worst company that I have seen in my life. I made one of the worst mistakes trusting them to go solar. I've been waiting for over 8 months to get the services of my solar panels and still the panels are not running yet. the last delay was that they did a wrong application with the FPL to change my meter and now I have to wait more and more. They are the worst with the reimbursing money I have to call them all the time because if you do not do it they will just forget about you and will not pay anything. My account management supervisor is ***. Do not believe anything that she says to you. She had been laying to me since the begging with everything. She said that the reimbursement was late because the system and other excuses and she said that this will not happened again but gest what it is always happening. The company damaged my roof and she said that it was no problem of the company and after several arguments they sent some professional and they fixed the problem that they caused ( I have to say that the people who came to my house to fix the roof were very professionals and educated 5 starts to them). *** when I told her that she had been laying to me all this time about time in every step of this process she told me that I was verbally abusing her and that the company was having a courtesy with me because they were giving me a late reimbursement for the services. I do not want the courtesy because this is not a courtesy this is a product of your dam [censored]ty work and system that are not able to give the services that the customers want to pay for. I want to pay for this but I want the services that this company promised at the begging of this process. *** is in the contact that the company gave me but lately she is refusing to give me an answer and she wants me to go to talk with somebody under her power but I refuse to talk with somebody under her power. . For sure I will not recommend this company to anybody.

SunPro or ADT solar must have burned all the bridges in the normal stomping grounds and have moved into my area of Wichita, Kansas and MAN I wish I would have done more research before going with them. This has be a nightmare from the very beginning. The electrician fell through my ceiling. The roof was leaking and still leaking and I know its still leaking bc after they repaired the hole and painted it the stain spot returned but in a different shape than the first stain spot. The electricians didn't bring all the parts they needed the first time and since they aren't local the couldn't go get more parts to fix do it the same day that was scheduled. Which delayed having Evergy come out and approve the install and that means more time off from work. At the start, after falling through the ceiling they would tell me they will cover everything and anytime missed from work. Incorrect. *** and ***. have fought and drug their feet the entire way. I have to go around them to talk to people more understanding and empathetic to the situation to get anything done. They are not paying the full amount of days I was off of work, including the day we set up to have the ceiling guy and the roof guys out to fix the ceiling and the roof... no one showed. The customer service reps claim I canceled on two different days. I didn't. Their teams didn't show and we had to reschedule and it was only one day, not two. I am only asking for the days off I had to take to fix THEIR mess up. I've had to take off for fixing the ceiling, fixing the roof leaking (and I'll have to do it again since it still leaks), cleaning up the installation, another day for cleaning the vents (not sure why they didn't do it at the same time) and for their electrician to finish what was supposed to have been done on the first visit. AND the system still is not working. Yeah, yeah.. licensing.. I've heard. So a two day job as they told me has turned into five months of torture. Please help!

If I could give 0 stars I would.signed paperwork for solar in JUNE . Was told then it would be 135$ a month come to find out several months later that is no the case it will be 135$ a month for 12 months and after that if I dont pay 9K$ it will go up to 189$ a month which saves me nothing on my electric ***. That is neither here nor there. My main complaint with this company is they NEVER do what they say right up to supervisors cannot return your call when they say they will.I have been through 2 different account managers *** was the first one and the new one *** has not been much better. Now it is Jan 2022 and we have panels on our home (Installed in Sept 2021) that have yet to be inspected. Someone has to be home for inspections and we were here yesterday 1/3 for our first inspection date. Guy from the city came to inspect asked if we had our paperwork. (Of course no one gave us any paperwork for inspector) A sunpro electrician was supposed to meet him out here and never showed. Inspector for city said he was going back to his office to pull the proper paperwork and he would be back. Never showed and neither did Sunpro electrician IMAGINE THAT. I called Sunpro to be told that *** was out for the day he leaves early but that his supervisor was in a meeting but would call me back as soon as he is out (NEVER HAPPENED) Finally this morning 1/4/22 *** calls me to tell me that my inspection was rescheduled for 1/20 (I have to take ANOTHER DAY OFF OF WORK) but couldn't tell me why it was rescheduled, The only thing I can think is that the electricians could not come yesterday so the city had to reschedule. I really regret going solar it has been stressful, a hassle and it wont save me any money. DO NOT USE this company PLEASE FOR THE LOVE OF GOD. I have also emailed and called the over *** with no hear back from him either so he doesn't care that his company has the worse *** ever. Owner doesn't care why should the employees.

Sooo sorry we ever put one ounce of trust in this company. This has been a nightmare since signing their contract back on June 18, 2022. We had our large oak trees cut back that next weekend as told to do for solar success. We are now paying $450 electric bill's as result of shade they provided, thinking that everything thing would be done in a timely manner. They have not been truthful in so many of their excuses for not getting anything done. They originally said they were waiting on our permitting, but learned that what they were waiting on, was their name change from Sunpro to ADT. After them dropping all their roofing materials on our roof in the area my husband said do not put in that area, it caused water pouring in on a rain we had, so they came and tarped it. Then *** came through, they took materials off roof, but left enough to hold tarp down at least. Their roof quote in the roof, solar, insulation package was double the roof quote only prices from other quotes we had gotten. Roof was insulted 12/29/2022. Had to sign no contract that added $3,300.00 more to total cost. Since then the electrician showed up, as well as the solar and insulation people were to show up the same day 12/16/22. As the electrician was finishing up, he said all the other crew had called off that day. Later we learned it was a financial delay and needed an extension to today's date, 01/06/23. We were told that it would be done before this date! Panels at least put on the roof as that would make finance company happy if they're just up there. Also that ADT would be making our payments, until it was in working order. How convenient that the representativeCasey, was not available to the 5th of January. So as I tried to reach out on the 5th... No response, NO SURPRISE! So as of today, we are just out of luck and no closer to any credible solutions and at this point could care less! I would never ever ever recommend this company, nor put another person through the stress caused.

We were looking to make our home more energy efficient, my husband researched solar panels and contacted SUN-PRO Solar. The representative came and I discussed the information I found about areas where solar panels were the only option for energy. We were told "for as long as the sun shines the panels will produce energy." We were told the panels would produce enough energy to supply our home and we would be able to sell energy back to the electric company, this never happened. Early on I realized the panels were not producing as promised. I contacted SUN-PRO with my concerns a representative came out and did a song and dance about customer satisfaction, but there was no change in panel production. In April 2022 we needed to have our roof replaced SUN-PRO said to maintain our warranty their workers had to remove and replace the panels. Their workers removed and replaced the panels, but no one checked to determine if they were working properly. For months we called requesting someone come out and make sure the panels were in fact working properly for 3 months we were told "you are in queue" it was not until we contacted the Office of the Attorney General of ***, *** that we were informed a tech would be out to check the panels that week. The tech found 2 of the 22 panels were dead and the system itself was not reporting and required a 10-day delay of productions was required for the system to reset itself. First, the solar panel we purchased did and have not produced as promised, Second, the customer service is abysmal. To add insult to injury we were contacted by a rep from Mandeville she stated the 22 panels we have were designed to produce 6.5 Kilowatts which was NOT what we were originally told, there is no way we would have invested $25,000.00 for a limited amount of energy. We were told "As long as the sun shines the panels will produce energy." This was a disaster; this company is not reputable and does not represent good business practices.

we signed a contract with Sunpro in July with the agreement from Sunpro that they would install the system within 90 days. They came and mounted the panels on my roof in September and told us to wait for the electricians to come and finish the job. A couple weeks after the panel installation it rained and I noticed water leaks. I took a video and pictures from inside the attic and noticed water leaks in multiple rafters and holes that were drilled during the instillation as if they were just drilling and missing the rafters and they just kept making holes until the hit a rafter then did not seal the excess holes that were made. I called with a complaint and they came in the middle of the night to do the repairs in the dark. In mid November, I was contacted the night before that the electrician would be showing up to hook the system up and I had to scramble to get time off work. The contracted electrician showed up but the SunPro employees did not show up with the supplies. While the electrician was there, he noticed that the specs and information he was given did not match the house. He was never told that our contract included a new electrical panel and he was never told that the meter was inside the garage and therefore needed to be moved before anything else could be done. Nothing was done that day and nothing has been done since. Phone calls are rarely returned, emails are rarely responded to and no progress has been made. When we got our first snow, we noticed that the snow was being trapped by the panels and, once thawed enough to drop from off the panels, the snow falls in a large clump onto the gutters and the excessive weight caused leaks in the gutters. After this issue, I instructed SunPro that I wanted the panels removed and they stopped calling and responding. They brought up that they would contact their lawyers and have not made any progress since. I am still trying to get them to tell me what needs to be done to get these panels off of my house.

I decided to start my going solar on 11/24. The representative that came to the house was prompt, knowledgeable, and was not pushy with the sale. I had already decided that I wanted solar and more about the process, price, etc. From that point, everything seemed to be going smoothly for install. My install date was 03/17. They installed the 13 panels at that time. I decided after the fact that I wanted to add a backup battery. I agreed to go to Tesla. At this time, everything seemed to go to h*** in a handbasket. During this process, I have had multiple account managers with abysmal communication between everyone. I have counted at least six changes in account managers during this process. In addition, the original permits for the first 13 panels had expired and were never inspected. This required the permits to be renewed before any inspection could be done. My initial sales representative has been great and has contacted the needed people when I was not getting anywhere. It was not until 10/18 that the remaining two panels were installed, along with the battery and the electrical panel upgrade and relocation. Then, I had to wait for the company to do their inspection. This was done on 12/3, without a call prior, as was told there would be. After this, I was scheduled to inspect by the city on 12/8. My friend was home for this inspection. I called the city the morning of 12/8 and was notified that the inspection had to be rescheduled due to an illness with the city inspector- acceptable that cant be controlled. However, the city notified the current account manager on 12/7. I was never informed. The only reason I knew the inspection wouldnt happen today, 12/8, was because I called the city myself. The install team coordinator cannot provide a time window for install. I expect to have the city inspection on 12/13 and hope to have the electric company inspection by the end of the year to take advantage of the 26% tax credit this year. This company needs to do a much better job with communication across all teams, especially the consumer who has spent over $40,000.

I interviewed four different solar companies.. Eric, the regional sales rep, was great. This was after the first sales person, scheduled an appointment and never showed up. No call..just nothing. I should have taken that as a sign. Since I wanted 3 bids at least, I called and said the guy never showed. However, Eric was very responsive and helpful. A great salesman. It has gone down hill since then. The project manager was horrible. Telling me they submitted a building permit and actually had not done-not so. Telling me they had to wait a few days for a simple address change on their part for an insurance form. Eric was moderately helpful at this point, So I started checking the building permit issue myself. Sunpro had a new regional project manager call me and I was told last week that they had talked with the building permit people and that they had recalculated the load and another minor issue. I since found out that the other issue was with the underlay. Sunpro told me it was taken care of. Not so, they have not submitted or handled the underlay question and was told they are still waiting on an answer from their engineering. I have sent numerous emails copying Eric, other regional reps. I have even talked with an attorney...but it appears I am stuck. At this point, I wish I had gone with my very close almost a toss-up number 2 choice. I really wish I had., It has now been 6 weeks and nothing has moved. They have great sales people and slick materials..but be skeptical of their promises, etc. I am very worried. Wish I had read some more of these reviews. Proceed with caution.
So adding to my previous post. After two moths and no progress, Eric was able to release me from the company. As I said before, Eric ***, is excellent but he has his hands tied by not getting the support from others, I think. It is a great product and Eric was super knowledgeable. Sadly, it di not work out. I would encourage people to consider the company since the product is great, but be careful. Maybe it just an issue in SE Florida and not in other parts of the country it appears from the reviews. I think they will eventually do better

Don't believe this company they lie and cant keep promises. Since day 1 its been hell electricity was installed wrong and wires were crossed, pipes were installed at an ugly angle. The electricity guy was watching youtube to install everything.. To top it off one of the guys told me there's no point in solar because you don't save money! I Called the next day to my sales guy everything and sent him pictures of the project they had another group of people come fix the first group of guys mistakes. They came and went a few times till everything looked good. Here we are in February way past the 90 days. Still don't have nothing up and running. I have called this so called " Mark ***" numerous of time and still have no call back to get a resolution for anything. I was told we can call him for any issues when you sign up . not true ! Not 1 call have i got from him. Its been a back and forth issue and 1 thing after another lie after lie. I would leave a negative review if i could. Its been nothing but a headache. Then i had a voicemail that sunpro and cps were coming out on a certain day. I took that whole day off and missed work for nothing. I was told another lie and i had proof because of the vm. I called my sales guy and told him about what happened and how fed up i was again. I was told im being reimbursed for the day of missing work of 500 Then i spoke with another guy that same week and said he was going to send out a 500 check for the day i missed . i told him at this point i want some compensation because of everything i have gone threw. I was told i will get a call back. Three weeks later i finally get a call back to be told they will cover 3 months off my payments and nothing for my day of work missed. I told the guy about the check and he basically told me he never told me that making it seem like im lying. When im not ! Then he wanted to say because they replaced my main breaker and added outlets. Making it seemed like we asked for that freebie. We didnt we offered to pay for it but instead my sales guy said it wasn't a problem because they do things like for customers. This is not making this solution right. I want what i was promised. I have been patience for months.

We received a visit from the sales man at our home to offer us a switching deal from GA *** to Sunpro Solar. The deal went bad from he beginning. The sales stated we would not pay more than what we were paying for *** when switching to solar. We questioned this from the start so, I told my husband I didn't want to go through with it as he originally lied when pitching the product. The salesman called the district manger on the day of install because I wouldn't allow them to move forward with the install until someone showed me the part of the contract that guaranteed I wouldn't pay more. He sent me a section of the contract that stated based off of my usage with GA *** that I would receive a refund each month because, I would have roughly a $2000 credit each month. I agree to the install as this would save me money each month. Well, here is the kicker, this started in May and it is now August and still no solar because, guess what? They did all of these numbers and guarantees off of my old address so, we have been offered refund checks until they fix it and I am still paying a *** with solar panels on my roof and the refund checks for the loan refunds take 4-6 weeks and I must pay them first to be reimbursed so, technically I am out of more many than when I started and I still have no solar. During the installation the guy damaged my ceiling and never reported the he did it so, We had to call and let them know well guess what they did? They sent a second hand repair man with his girlfriend to look at it and decide what was best to correct it. I advised prior to them coming to repair it that the ceiling would not match and they would need to replace the entire ceiling. They simply let him choose what to do and left it as such. The repair guy also agreed that it would not be able to be exact match so, he found what he could. Sunpro solar never came to see the work or anything and yes, it's a mismatch. This is becoming a nightmare! The super response team never calls you back about your complaints they just take them and nothing happens. They have literally breached the contract in many ways and no one and I mean no one cares to resolve the issue to the point we called to let them know we will seek legal action if they don't remove them and cancel that contact with Loanpal because, I have no solar panels that are operating. I am paying for both with a half repaired ceiling and no communication from anyone other than someone answering the phone saying "I will have someone contact you" or "we are trying to see what went wrong". I want out of this deal and the panels removed at this point. This has taken roughly 5 months just to give me more debt and troubles than I previously had. This company has to be the worst I have ever dealt with. I guess I'll have to let a legal team help close this one out. Please don't listen to anything they say, it Is all lies to sell a product that will probably never work while you accumulate more debt for it.

First of all, we would not choose to install solar if we had it to do over again. If we had been informed, we would have avoided getting sucked into the sales pitch we were given about selling power back to the electric company. Sunpro sales failed to inform us of the paltry pay-back the utility would give us for the power we now generate on their behalf. Basically, the electric company charges thirty times more for power than they pay us for our meter "running backwards". Oh how the solar industry loves to use that term, but what it means at the end of the day is that we are paying on a large loan to generate power for them. Nor were we informed that the loan we took out for solar would be considered by most banks a 2nd mortgage on our property. We had endless problems with Sunpro and would NOT recommend this company to anyone. From the time we signed a contract it took TEN months to get hooked up to the grid! Along the way we had regular and innumerable problems with Sunpro dropping the ball on us, to the point of ridiculousness.We are thoroughly disgusted at this point, especially because the state inspector that finally showed up informed us that we had just that day appeared on the state docket after being told by SunPro that they had submitted the inspection request weeks prior. We kept hearing things from the SunPro office that turned out to be false.There were multiple problems with the administrative offices of this company while we feel that the ground crews did a good job when they were here for installation work. Here is the list of issues we've had with this company 1 - The salesman did not convey the complexity of our installation either to us (ahead of signing) or to the SunPro staff so that they could assess the installation ahead of time. This resulted in confusion and delays, and a less than optimal execution vis a vis protecting our trees.2 - There were multiple miscommunications on SunPro's part that resulted in project delays. We often felt that it was only through our own diligence that information got conveyed between involved entities, to wit: SunPro's various teams, our electric company, and government offices.3 - Our installation was supposedly scheduled, and we were ready and waiting at home for the crew... which never showed . *** following up, we learned that our "account manager" had spaced it out. This resulted in another two weeks' delay.4 - On a regular basis we were told we would receive call-backs from SunPro staff to update us on status and in answer to our questions. Frequently we did not receive promised phone calls from the seven different "account managers" that were assigned to us (including at least one supervisor). We found it surprising and confusing that we kept hearing, "I'm your new account manager." This shuffling between staff members demonstrably contributed to delays and misinformation. We ultimately found out that we'd been lied to about inspection scheduling, resulting in six more weeks delay. While it is still unclear which SunPro entity was responsible forthe misinformation we received, we definitely lost trust in the company's word.5 - The incompetence we've suffered at the hands of this company has also cost us in much wasted personal time, and stress. If it weren't for our time-consumptive monitoring of the situation and our constant follow-through, who knows how much longer the delays would have been?6 - The installation crew was not provided with either training or the type of equipment that could have prevented damage to tree roots on our property trees that are very important in terms of both property value and environmental benefits in a desert climate.We cannot recommend Sunpro Solar. While we appreciated the two installation crews who did a good job, the administrative-level problems were continuous and daunting, up to the very end. Our impression is that this company jumped into the home solar market without having sufficient infrastructure in place to support its customers. As is so often the case, accountability to the consumer has been sacrificed on the altar of company profits.

So, let me introduce myself my name is *** and I am an 11-year Army veteran. I moved to *** for my job about 3 years ago and my wife wanted to look at going solar. I put in an inquiry for sun pro solar and two days later a representative named *** arrived. We were paying between *** a month in electricity and after he ran the numbers and the power for our system stated they would be able to install a system that would cost *** a month year-round as a set payment that would produce enough power to power our home. The system we purchased Sixty Thousand...that is right sixty thousand dollars but thought hey it is saving us money and reducing the carbon foot print on the earth. So, when the system was installed we were only producing 20-35%. So, I reached out several times to the rep which kept saying I am sending it to our team to review it and get it corrected. Weeks go by until I remember that *** the *** sent us a card with his personal cell phone number on it. Very nice touch reels in customers especially ones that are exempt officers themselves that work for a very successful company, I was like man that is cool he is still personable even at his caliber. ANYWAY, I screen shot all the messages back and forth between the sales rep and myself and how the communication just stopped and nowhere we are in limbo paying 300 to sun pro and *** for electricWhich is now 50 to 100 dollars higher than we were paying--. So, I finally email *** Thu, Feb 4, 5:36 PM to marcjones Good evening ***,Sorry to bother you but I am having some issues with my sunpro system. I have reached out several times to my salesman *** with no success. We spent *** on this system and still am having issues with paying for electric even though it was promised we would not have a ***. Also *** said that if the system wasnt completely in 2020 we would get a 4% cash back from sun pro. This again I have brought up several times with no success. I am going to attach my texts with your employee so that you can witness what I am talking about. With your letter you sent us I feel that you care about your customers and wanted you to see what we are going through.after trying to follow the proper steps and deal with ***. This is the email I received back.*** Feb 8, 2021, 9:50 AM to me *** Thank you for the feedback. Let me start by saying this is unacceptable, and I am sorry for the delays. We strive for excellence at Sunpro and are so sorry that this happened. I will get this resolved ASAP and have a manager in that *** reach out to you personally. Again, I am sorry for your customer experience and a manager should be contacting you shortly. *** Sunpro Solar | gosunpro.com So, moving onto the regional manager ***. He calls me has me start submitting my electric bills for reimbursement to ease the payment so that it can give his department time to figure out what is going on. I sent *** 1 email a week for 3 weeks with no response so then I send another email to *** but as you can already guess no response. With all of my frustration I still am able to compose this email to ***.On Thu, Apr 8, 2021 at 8:19 PM *** wrote:Good evening ***,I really hate involving a Ceo of a company considering I work for a class 1 railroad and know that problems from customers should never reach a ceo. I have been working with *** who explained that we did not have enough solar panels to power our house and would start the process to add more...Please review the messages attached. *** at this point I would like for 1) the solar system to work as intended and us to not ever have another electric *** that was guaranteed by *** and ***.2) you take the system back and any and all charges involved. I am not looking to settle as *** stated because he will not answer or explain what that even means. Settling to me means that I just get what was agreed upon. Being an 11-year army veteran, I was willing to give sun pro a shot and not only has the communication and process been spotty at bestwhich is crazy because the ceo has a better response and care for their customers than the company repsbut the empty promises and neglect is the worst. This has been going on for months and the last time I contacted you was feb 8th. I tried again to contact *** after his *** the picture and it rang twice and went to voice mail. All I wanted to be was a customer and accomplish going green with a company that seemed like they genuinely cared and understood. Please let me know what the next step is so that we can stop this.So, as you all have guessed again no response. I have submitted multiple pictures of the system not producing the power which again read the fine print because the rep guaranteed 100% yet the new regional manager said that it only guarantees 83%. I hit maybe 32-35% which is a LONNNNNGGGGGGGGGGG way from 83%. They offered me a settlement offer of adding 5 panelsnow I know that I am not a solar expert, but my current system is 35 panels. So, if 35 panels produce 30 % adding 5 more panels MIGHT take me to a 34%... I have all of the documentation back and forth and if they would make this right and even just come take the system back so we can wash our hands of it would be great but *** was nice enough to say I have free roam to make this financially right with you so I asked him to come take the system back because we are nowhere close to where we agreed unless they can do what was promised. He said that is not an option and would refer me to legal. I will continue to update as the case progresses but right now do not fall for it. Place your money in a smaller company that you get personable customer service and one that does what they say they will do. The next step for us is to begin contacting specialized service to see what needs to happen. This review is just a fragment of what has happened since install in Jan 2021, if you want the entire review comment and I can happily send you all of it I just did not want to write a novel.

Introducing myself, I'm Customer, an Army veteran. I moved for work 3 years ago, and my wife and I considered solar energy. I contacted Sunpro Solar, and a rep visited. We used to pay a certain amount for electricity, but the rep promised a solar system with a fixed monthly cost, producing enough power for our home. The system cost a significant sum, but we saw it as a long-term saving and eco-friendly investment. However, the system only produced 20-35% of the expected output. Repeated attempts to contact the rep were unsuccessful until I used his personal number from a business card. Despite being an officer in a successful company, I appreciated the personal touch. I documented our communication, showing the lack of follow-up, leaving us in limbo with high combined payments for solar and electricity. I escalated the issue to the CEO, expressing my disappointment and attaching evidence of the poor service. The CEO apologized and promised action, but the regional manager, responsible for rectifying the situation, was unresponsive. I sent multiple emails without reply, and eventually, I sent a frustrated email to the CEO. As an 11-year Army veteran, I expected better from Sunpro. The regional manager's neglect and empty promises were disheartening. The last contact was in February, and since then, the situation hasn't improved. The new regional manager made promises but failed to follow through. The proposed solution of adding a few more panels seemed insufficient. I've kept all documentation, and at this point, I'd prefer to return the system and end this ordeal. The regional manager mentioned legal referral instead of a solution. A new regional manager took over but also failed to communicate effectively. This experience, with a significant investment during a challenging time, has been incredibly frustrating. I'm also expecting a baby and facing increased electric bills despite the solar payments. I advise against buying from this company and suggest considering smaller companies with better customer service and integrity. I'm now seeking specialized services to resolve this and will update on the progress. This review is a summary of the ongoing issues since installation in January .

I signed a contract with ADT Solar in August for a 19.8KW system and battery. The sales manager promised me in writing that they would upgrade my electric to 400 amps from 200 amps. On that basis I signed and put down a $23,900 down payment. On the day of the install, I found that they were only putting in panel for a 200 amp system. The regional manager denied his promise (which I have in writing) and I had the install stopped.

Since them, I have tried to contact ADT Solar multiple time at all levels of the organization with no response i.e. crickets.

And now I have come to find that the system only produces 14.2 KW AC vs. the 19.8 implied on the contract

Sales guy name Pete Forness is a con artist. He got us to trust him and then conned his way into a 60,0000 sale. He told us we were gonna get back 20,000 from the government knowing that I was retired and collecting from Social Security he told us since we didn’t have trees around we would receive a credit almost every month from the utility company depending on the weather, He told us that he would even throw in a free service at no charge where their team of techs will come in and change the thermostat, check and seal the doors and windows, check for proper installation, install new bulbs throughout our home to make sure we were saving on our energy efficiently. ALL LIES! Please people don’t just sign as me and my wife did make sure you read your contracts we are paying more than double our utility bills now. We may loose our home cause we can’t keep up! This guy should be arrested and thrown in jail!

Finally after a year from contract signing August 4, 2022 my solar system was installed on August 18, 2023. Run around and lies about time to do aspects and scheduling. Was told install was being put on schedule last November. Install was done by competent and efficient sub-contractor three weeks ago. Paid approx 90% of contract. Was told county final inspection was scheduled in two weeks.on 9/7/2023. Date came and was told by ADT they had to cancel because plans did not conform with install. and needed revision.Found out that initial inspection was never even scheduled. ADT is ghosting me. Have submitted questions and assigned contact will not answer or even say they will find answers. Numerous things depend on receiving PTO from utility and cannot even get the county final inspection done. Past the point of ridiculous.

Thanks

Good morning,

I would like some help with this issue. I purchased a system from ADT in July of 2022, they installed the panels on my roof in November of 2022. They didnot turn them, on until June 14th of 2023. I received all kinds of excuses, after they turned them on I found out I needed a new roof due to the 4 year olds shingles being defective. In my contract with ADT it was set up that if I needed a new roof ADT would have my panels removed and reinstalled after the roof was done. It took me 5 weeks to get ADT to agree to remove them and have them out back on. Now it has been another 6 weeks and I am getting the run around again to have them removed. I keep being told that it is due to the design team. I have contacted another company that uninstalls and install solar panels and they are asking 8400 dollars to do it. Can you please get with someone in your company and get my panels removed so I can get my new roof. If we have a storm and my home is damaged due to this delay I will be seeking the damages from ADT. If your company is not going to take care of this promptly then I will pay the other company and hire an attourney. Please have someone contact me ASAP.

Ronald Hall

6686 Bordeaux Blvd

Lakeland Fl 33811

[protected]

I signed up with ADT Solar about year go, panels were installed in 08/2022. The local town people came out to inspect on 11/2022, we failed that inspection. We had to wait until 04/2023 for the town inspection, we passed that inspection now we had to wait until 5/23 for the power company to come out and do there inspection which we failed, they left a list of things that needed to be corrected. Here we are the 3rd week in June and we are waiting for another inspection from the power company. ADT said they would reimburse me for the loan payments but I haven’t seen anything from them and they refuse to answer my direct question about the payment.

I am extremely upset about the length of time and the lack of response fromADT.

Among a myriad of installation problems (they had to dig multiple trenches, tore up my lawn and landscaping, cut a LPG line because they weren't hand digging as agreed upon close to the house, etc.), ADT (SunPro) Solar mis-designed my solar system in their haste to get to a sales contract and now lack a sense of urgency to resolve the issue to my satisfaction. ADT did not account for an existing whole house generator and 400 amp service to two 200 amp breaker boxes when they designed my system. I had to put the brakes on the project because the generator was not electrically isolated from the solar PV system. In sum, the ground mounted solar system, installed for over a month now, is unusable with no ETC for PTO known by any party in their management hierarchy. The system failed inspection with the county and a one line engineering diagram reflecting the final wiring is all that is needed to move the project forward. It has been three weeks since the inspection failed, and there have been no communications reflecting 1) understanding of the problem and 2) an update on the one line diagram. The first payment on my $95K solar loan is inside 30 days, and I fear that 1) the system will not be PTO and 2) based on other complaints, they will not honor their commitment to make these loan payments for me, which will place me into a financial hardship. Finally, they sold me a solar system consisting of ***380s and *** has left the solar business. I get that this is on me for not doing my research but it's obvious now they were in a rush to sell me outdated/sunsetting equipment and I'm clearly paying a premium for that. However, ADT getting this solar project complete per the contract and promised solar projective as the solar loan has funded that I am liable for is on them. As a veteran I placed my trust in this company, and I would not recommend them to anyone. There are so many better choices out there. Get multiple quotes and read the complaints and reviews. They matter!

Start-up - My house is a new build and is located in a non-HOA neighborhood. *** (salesman) ensured my wife and I that because we dont have an HOA that our system would be installed/completed within 90 days. We signed the paperwork in March 2022, we are currently in September with NO completion date in sight. Installation The installation started off well. We had no issues with the solar panels installed on the roof of the house. We had no issues with the installation of the electrical boxes next to the main electrical panel. The issues started after the 2 electricians left my main electrical panel partially completed. There has been arching from the loose cluster of wires hanging in my panel box. There are burn spots from the arching on the wall of the panel box and some of the wires look burned. The first power wall that was installed looked like it was dropped from the back of the Sunpro van with all the damage, dents and dings on it. The electricians stated that the power cell normally takes 3 guys to hang the power cell and that day there were only 2 of them. Sunpro replaced the power cell with no questions asked. The system has been sitting waiting on inspection for the last couple of months and the wiring isnt even completed. *** I have the hardest time communicating with my account manager ***. She never answers the phone, emails, or returns calls. The days (few far in-between) that I get the opportunity to speak with her she never knows whats going on. I get the same answer to all my questions your paperwork requires revisions *** I feel like Im working with a new company, and this is the first time they are installing a solar panel system on a home. I've left messages with *** (manager) and *** (Director of customer service). Both voice mails state they will return calls within 24 hours. Ive left multiple messages and have not received a single call back.

A sunpro representative named *** came into my home to sell me solar panels. He said I would save $200 monthly on my electric bill. I explained to him I live on a fixed income as a disabled single mother ad couldn't afford to pay 2 bills a solar panel bill and an electric bill. He assured me that, that would not be the case. That if anything the electric company would be paying me. He broke down how many panels I would require to produce the amount of electricity I use. I trusted his knowledge since I didn't have any on solar power energy production.This entire transaction has been a nightmare. The start of installation began in October and wasn't completed until end of May 2022. In that time I had to constantly call and push for completion. I began being charged for the solar panels BEFORE they were even functioning. I fought with both companies about that as well, so sunpro who is now adt solar said they would reimburse me for the payments. I couldn't make the payments because as I had stated previously I live on a fixed income and I still had an electricity bill. After a few months I finally received the reimbursement checks but the panels were still not working. After the end of May they were finally "functioning" but they don't produce enough electricity to cover what we use in the house. Now 3 months later I now have a 200 hundred dollar solar panel bill as well as a 257 monthly electric bill. I am not saving any money. I'm actually spending more money than before having the panels installed. I've reached out to the company various times and they give me the run around and say that they cannot control my usage. I asked them why wouldn't they put enough panels to produce the amount of electricity I actually use. Also why didn't they inform me that I would still be paying an electric bill. No one in customer service has any answers for me and I can't afford both solar panel bill and electricity bill. I don't know what to do. affecting my credit

I had Sunpro Solar, now known as ADT Solar, install 28 solar panels in my backyard in December for over $62,000. My representative is *** from the ***, , office who has a contact number ***. Originally, I was promised 30 panels and signed a Design Approval in July . The company then said they could not provide the 30 panels after all but said that 28 should make about the same as 30 panels. The company refunded me $1500 but I wanted the panels not a refund. After installation, the power was cut to my shed by their apparent contractor. SunPro told me to contact the contractor it has been about a year with multiple calls and texts and emails to SunPro and then to Goliath, the contracting company, and the power to my shed is still out as of August 2022. The cable to my shed had been severed during installation of the panels.The panels were not up and running and still do not generate much power and only work occasionally. The panels only occasionally work as I am not generating very much electricity despite it being spring and summer with a clear view of the sky as the Design Plan shows. The company provided compensation for 3 months for the problems by paying the monthly loan payment of $226 for 3 months. However SunPro promised to pay my electric bill in my contract which I signed if the panels did not function properly. They did not pay any electric bills. In February 2022, the panels seemed to be working, as the SunPro App showed the solar power my panels were generating. But then, the motherboard circuitry went out. I contacted my SunPro account manager, ***, at *** to discuss how to get my motherboard fixed. They sent out a rep to fix the motherboard. Then, the app would not connect to the motherboard because the app had to be reset in order to recognize the new motherboard. It has been a nightmare trying to get my shed's electricity repaired, the app working, and the panels working properly. Nothing has been fixed.

In June this year I had someone come to my door advertising ADT Solar. After researching and contemplating I decided to go solar. I was told that the process would be 6-8 weeks. They told me they would install & hook up my panels on July 27, 2022. When I received the phone call regarding the installation I was informed that the electrical team didn't have enough people to come and that they needed to schedule the panel connection for another day. I would NEVER have allowed them to install panels knowing I would have to start payments 60 days out had I known they wouldn't show. After weeks passed & no one reached out to reschedule the hook up appointment I started asking questions. I was then told something completely different. The new claim was that they were waiting on my utility company's approval which I was lied to about in the beginning. *** informed me that everything was cleared & good to go before the installation happened. My utility company actually showed up on July 28th to inspect and were confused about the panels not being connected yet. This has been going on since July. When I have made contact with the utility company they have not been able to tell me anything about the hold up being them. I have emailed, called, and texted trying to figure out what was going on. All I was continuously told was that they were waiting on my county which I do not believe to be true. *** told me that I would be reimbursed for not having the panels hooked up. The loan for purchasing the panels is ON MY CREDIT REPORT! I am having to pay for something that is not hooked up! ADT Solar has yet to respond to me trying to cancel business with them and I have not received any type of funds from them to cover me paying on a system they lied to me about being able to use. I do not want to do business with them at all at this point. I want them to get this loan off of my credit, remove the panels, fix my roof, & be done with them altogether.

My husband and I met with a Sunpro salesman on 3-7-2022 at our home. He explained the benefits of solar energy, checked my credit, and confirmed my approval. He assured us we could cancel anytime before installation without mentioning a fee. The contract, signed on his iPad, had an incorrect last name, which was never corrected. The next day, we attempted to cancel. Despite repeated calls to Sunpro and leaving messages, we received no response. When we finally reached a representative, she warned of a cancellation fee we were previously unaware of. We refused to pay this fee. After further calls, including to customer service for corporate details, we were misled with incorrect information. We demand to be free from this company and not be charged a cancellation fee we were never informed about. We discovered numerous complaints about Sunpro's deceptive practices. Our cancellation was delayed but has now been processed after much stress.

This is a message from a customer, our problem is with ADT solar. We purchased a solar system from them on 4/3. It cost over $73,000. We were told by their salesman that we would get tax credits in 2022 that would help pay down the cost of the system. He said we would get $18,437.38 in federal income taxes but, we would have to pay that to the loan company on the 17th payment. That is coming up this November 2022. We only got $4,345 in federal this year. He said we would receive $7,090 in state tax credits. We only received $1,237. Our tax lady said, it could take five years to get that all back. Now we don't have that payment. I asked them for an itemized bill; they only sent a copy of an invoice that showed there was a $25,000 payment credit, but we did not receive that. On top of putting us in a very stressful financial strain, they destroyed our property. They dug through our septic line to run underground wire; we are now having trouble with our septic system. The ditch they dug is still caving in, our tree is damaged & dying on the side where they dug. A small electrical box I asked them to move, they didn't. They destroyed our landscaping with pipes exposed where they just cut off and left them sticking up. It took them from April until November to ever get our system up and running. We don't feel it is producing enough electricity for how much it cost. I have tried reaching out to them with these issues only to be passed from one person to the next. We went through the state attorney general hoping to get some help with these issues that they have created; they offered us a courtesy payment of $4,437. Although we do appreciate their offer, we feel this offer is unacceptable. ADT solar has not taken into consideration the damages they are at fault for. I have tried over and over asking and begging them to come and fix these issues and to help us to come up with this ginormous payment; they have not done either. Thank you.

In June , I spoke with a Salesman from Sunpro Solar. I told him my story and decided to go off-grid. He explained the company's loan and payment options. Initially, it seemed Sunpro Solar would solve my problems, but complications arose. The company transitioned to ADT Solar. I bought my house on Jan 15, 2021, and lost power in February. Disputes arose over a burnt-out meter, which the company denied responsibility for. I contacted Sunpro Solar for a solution. However, the service deteriorated, with infrequent technician visits and various excuses. In March, I met with the Operation Manager from ADT Solar and a representative from TEP at my house for work instructions. Despite promises, the work was inadequate. Unbeknownst to me, work was halted due to a complaint. The company clarified that our agreement included only solar panel installation, not trenching or new breakers. Attempts to discuss this were dismissed, so I informed my account manager. Four months later, I met again with TEP and ADT Solar, facing the same issues. On 08/11/2022, ADT Solar finally completed the job, but the inspection failed. The plans may have missed details of my house. I'm 28 years old and it's been a challenging 1yr & 4mts.

A SUNPRO Solar representative sat in my home and told me and my husband that we would receive a 26% rebate for the Solar Plan when we filed our taxes. He stated that we could apply this rebate toward our loan for the panels, effectively paying off a quarter of our loan and keeping our payments the same. This was the main reason we agreed to the plan. I even shared this information with my father and friend, who were told the same by the representative. We were also informed that if we didn't apply the rebate to our loans, our monthly payments would increase after 18 months. On Dec. 23, 2020, I received an email confirming that Sunpro would compensate the '4% difference in cash' if the project was delayed and we missed the 26% rebate for 2020. Now, it's clear we are not receiving the 26% rebate as promised, which means our monthly payments for the Solar Panel loan will increase. My father and friend are equally upset, as they were also convinced based on this information. We had just bought a new house and our funds were limited, but we were persuaded by what turned out to be false promises. Additionally, I am still paying for electricity on top of my loan payment. Despite multiple attempts to contact Sunpro and the representative, there has been no response since the sale was completed. I regret having the panels installed and feel the public should be warned about these deceptive sales tactics.

My wife and I entered into a contract with SunPro on 11/11. Our contract price for the system is $55,836. This is the price told to us by our sales rep and what is on the contract that we signed. We were also guaranteed a $3,000 rebate that we were told we would get back roughly in July 2022. Over the last 3 months, leading up to July 2022, my wife and I have called multiple times to verify that our rebate of $3,000 would be issued and confirm the date. Our local office informed, "Yes, it's coming in July". When July came and we had not received it, my wife and I called multiple times(dates can be provided) and was told "Yes it's still coming" by ***. *** is the woman we called multiple times and always told us the same thing "End of July is when you'll receive your rebate". On August 5th, after not have receiving the rebate, my wife and I called and spoke with *** again, on this occasion she said "Oh, I'm sorry, I'm looking here at the paperwork and you will no longer be receiving the rebate. It was applied up front". This was news to us. Also our contract and paperwork that was signed and sent to us said $55,836. Nothing about the rebate being applied up front nor had the multiple conversations with *** had it come up that this rebate had been "applied up front". Of course we questioned it and said that our paperwork only lists this amount and under the verbage on the contract under Attachment 4 it states the following:"Your purchase price:$55,836 List any credits, incentives, or rebates included in the above purchase price:"(and it is blank here) No amount. Nothing to show that a rebate was included in the purchase price.We have sent this documentation to Sunpro and yet to have the issue resolved. We continuously call and have no return calls or when we get ahold of someone we are told they will call us back and they never do.This is misrepresentation and per the contract, our price is firm and our rebate is owed to us.

On September 4, I met with a representative to discuss installing a solar energy system with his company, SunPro Solar. The representative was very convincing, and we signed the contract. However, I had second thoughts and I submitted two copies of the Notice of Cancellation to him on September 6. The representative returned to my home on September 7, and again convinced me that SunPro was the company to go with to get the best price and service over any other local companies offering similar services. I've been very wary of these door-to-door salespeople, so I contacted a company that rates solar companies and was advised that SunPro was indeed a reputable company. I signed the contract with SunPro Solar on September 7, for $60,986 at a certain finance charge for a 20-year term payable to CommonBond Lending LLC with the understanding that the government will pay or reimburse householders 26% of the cost, through tax credits, which I can use towards the principal of the loan. SunPro Solar began installing the solar energy system on Tuesday, October 5. Unfortunately, the system is still not in operation to date because the installation has failed inspection on several occasions and SunPro Solar has been completely uncooperative in resolving this matter. On December 3, I visited the local permitting office and found out that SunPro applied for the permit to install the system on September 20, but did not receive approval until December 1, at least two months after the solar system was installed. SunPro employees have been to my home to fix the system several times, but it is still inoperable. On January 7, 2022, Will, Operations Manager, sent an electrician to my home to check the system. The electrician returned to my home on January 21, 2022. A city inspection was scheduled on January 26, 2022, and the system failed again. SunPro has not delivered an operable solar energy system that can pass inspection.

A contract was signed with SunPro (ADT Solar) on November 17,2021. *** came and completed an assessment on our home and recommended 25 panels. He assured us that he had overestimated the production for the Solar Panels that we would end up only having to pay Duke - our Energy provider the minimum cost. When I asked what would happen if the estimate was not correct, he assured me that SunPro would resolve it and that if we were not producing enough Solar and we paid extra for whatever reason over our Duke portion SunPro would investigate and compensate us. At the time we were installing a Pool and I informed him the pool would not be complete until another Month and he told me that he had overestimate the panels and that we should be fine. In February, our first couple of bills showed that we were not producing enough. I contacted him and the Account manager *** who after giving me the run around sent me over to Customer Support who wasn't going to assist me until I pushed them to run an audit on our bills. After waiting approximately 5 months they informed me that we are overconsuming. I assured them it is because the pool production was not accounted for correctly and that I had reached out to *** and *** and been giving a run around and no one wanted to help me. Now I'm paying a loan of $175 plus a *** from Duke of approx. $150. I texted and called *** and *** and no return calls. I wanted to solve this amicably but no one responded. They didn't care to call me back. I believe that I need more panels and a new assessment now that our pool is installed and I wasn't given fair information and our assessment was not correct. I don't feel that I should be at fault to adding more solar panels on the employee's error. *** / *** Loan with Common Bond ***. Loan amount for 25 panels $46,174. I would like for someone to call me and assist with in keeping with the employee's word that was given to me.

My wife and I signed a contract to purchase solar energy unit from SunPro/ADT for our home at ***. We signed the contract around July 14. The amount financed was $32,508.00 through *** We were told that the system would be installed within 1-2 months. However, it did not happen. The company finally sent someone out in September to begin the installation. The job was not finished. We were told that we would be contacted in about a month to complete the job, but it did not happen. What we discovered was that there were things that needed to be done that SunPro did not seem to be aware of such as a floodplain survey on our property & understanding what our electric company allowed.Two people finally came out on Tuesday, 7/26/2022, and did some significant work on the SunPro install. This came months after an insignificant amount of work had been initially done. As a matter of fact, one of the installers who came out on 7/26/2022 said: "Whoever started the job didn't do much." The two people who came out to our house on 7/26/22 said they could not finish because they needed an additional box to finish the job. His comment as he left was: "SunPro should get back to you on this, and tell you when they will finish up."On that very day on July 26th at 5:51 pm, I sent a text to the phone number *** that has been a contact number from SunPro that the job was not finished. There was no response. I followed up with a text to this same number (***) on the following Monday and still no response. I then followed up with a text to the same number last Thursday and still no response. As this solar unit currently sits, it is of no use to me and I am losing money. Any help that you can provide in helping me get this job completed would be helpful.Thank you for your help in advance. If they do not want to finish the job, they can return the money that financed this solar system.