Pioneer Energy Management
Reviews and Complaints

This company was forced upon us in connection with PG&E... all the talk was of 15% reductions on my bills... Hilarious my August bill was 300 more than the prior year my July bill was 200 more...

Call to talk to them about it they said look at page 3 and you can see your discount.. I said that is great, so you double my bill and tell me to look at the savings? I countered with don't piss on my head and tell me it's raining!

Total scam and legal white collar crime with the backing of crooked Politian's who pockets get lines... Same with Insurance Companies..

My water/electric bill for this month is $400. It has been running around $300. I so feel like I am being robbed blind!

Review:
My water/electric bill for this month is $400. It has been running around $300. I feel like I am being robbed blind!

Horrible company, terrible customer service, overpriced, mediocre service, late fee $32, poor communication style, moving to a region NOT served by Pioneer Energy Management.

This company is absolutely awful. Their customer service is just terrible, I mean really bad. And don't even get me started on their prices, they are way too high. The service they provide is just average, nothing special at all. Oh, and if you're late with your payment, they'll hit you with a whopping $32 late fee. Can you believe that?

But the worst part is their communication style. It's just so poor, they never seem to know what they're talking about. It's like they're speaking a different language or something. It's incredibly frustrating.

And to top it all off, I'm moving to a region where Pioneer Energy Management doesn't even offer their services. So, I guess I'll have to find a new energy provider.

Overall, I would definitely not recommend Pioneer Energy Management. They are a complete mess and you're better off finding another company to meet your energy needs.

Pioneer Energy Management, Inc. is just awful. It's so wrong and evil that they would disconnect people's electricity during a worldwide pandemic. And to make matters worse, they won't even work with customers who miss just one payment. Can you believe it? We're all going through a tough time right now, and they have no compassion. These electric companies, like PEM, are heartless and cruel.

These guys are way too expensive, poorly managed, and so RUDE! I called them a couple months ago because I had a medical emergency and asked if I could change my due date or get a few extra days to make the payment (just 3 to 4 days, nothing major). The person I talked to was really short and rude. She just said "no" and hung up without even wishing me good luck with my problems. I think they could have handled it more professionally and with a little more understanding! I would really prefer to pay AEP or some other company directly instead of dealing with these guys!

I think PEM is kind of a scam. I lived in a place that used PEM for water service. They don't actually provide the water, they just read the meter. They do this every month, unlike *** Water, the real supplier, who does it quarterly. PEM charges me over $6.00 a month for billing fees. My water bill is usually around $25-30 per month, but with the $6.00 charge, it goes up a lot. That seems really high to me. I'm moving out and I'm happy to be done with this company.

This company is one of the worst companies I've ever dealt with. They came to my home a few months ago and rang my doorbell. They told me they had to change the meter out, and since then, my light bill has gone sky high, as well as my water usage. I've talked to other users in my area who use them, and their bills are much cheaper than mine, even though they use their services more. I hardly ever use their conditioner. I keep the patio door open and the front door open, and I'm the only person living in the home. My bill is averaging around $170 a month. This is ridiculous. I think this is one of the biggest scams someone has ever come up with, and they're able to get away with it.

I would give zero stars if I could. On April 12th, I paid my entire ***, which came to a total of $580.22. There's a huge fee to pay your *** online with your debit or credit card, and on that same day, this company decided to add $22.74 as a late fee, even though I had already paid the full balance. This seems to be a recurring issue, as I noticed late fees being added to my statements every month, even if I paid the *** on time. Worried about this, I called customer service to inquire about the late fees. When I finally got through to a representative, she was extremely rude and short with me. She basically said that if I had paid my *** on the 8th as I was supposed to, there wouldn't be a late fee. As someone who works in customer service myself, I find this unacceptable and believe it warrants some level of coaching or reprimand. I asked to speak with a supervisor, but instead of being transferred, I was met with more rudeness. The supervisor had the same attitude as the representative. This is definitely not a company you'd want to work for if you have any customer service skills. Both of them were rude, and it was clear. I don't mind paying my *** because, at the end of the day, you need to pay it to have electricity and water services. However, the additional fees they add, like the late fees and the fees to pay your ***, are outrageous and unethical in my opinion. I asked if there was anything that could be done about the late fee, and both individuals said no, I just had to pay it. When I asked for the contact information of their boss, the owner of the company, to file a complaint, they directed me to the ComplaintsBoard.com. It's clear that this company doesn't care about complaints because they know people need water and electricity, and there's nothing that can be done about it. $22.74 may not seem like much to some, but after paying over $600, it's unethical to then add a late fee.

PEM took over for AEP a few months ago and I’m unable to pay without a transaction fee. There is a fee to pay your bill no matter the method. The bill doesn’t specify what you're paying for, they never return any emails, and they charge late fees without sending you notice. There is no notice about any new charges until the last minute, and you can never reach anyone at their business.

This company charges different amounts every month for different reasons. This has been going on for over a year. When I ask them to explain the changes and why they are new every month, the company says they don't know. My bill is different every month. It's extremely ridiculous. Please investigate and help. Tons of customers are having the same issue with this company. The charges do NOT reflect my usage. Please help!

Pioneer Electric sent me a bill for $700 every 3 days, totaling $1600 on 8/21. I requested a bill with the meter reading and monthly statement, but they refused to provide it. My account number is ***. This is a residential property, and it's impossible for my wife, our 18-month-old baby, and me to have such a high bill. I just want a correct monthly bill with the reading. Thank you for your assistance and support.

The website never works. I am always charged late fees. I have been trying to resolve my issue with my account for three hours. No help available via phone and the website sucks. I have entered my information 5 times. This is unacceptable and they should be investigated. I am gonna ask all the local channels that do investigation to look into this matter because it is a scam to make you charged late fees. I can tell you that this website will take my payment and everything will work tomorrow except there will be additional fee of $6 will be added.

I've been getting an overwhelming amount of bills from a value utility company. It's just me and my household, but in the last two months, my bill was $336. I haven't had the heat on since January, yet every month the bills keep getting higher and higher for no reason. I work two jobs and I'm hardly here, so I can't see how I'm paying this much for utility services in a 700 square feet apartment. I only use a space heater in my room with my door closed, and I still get a bill of around $180 per month. I don't understand why they are charging so much, it's not fair and something needs to be done about it.

PEM seems to be overcharging customers. Lots of folks in our neighborhood got letters from PEM saying that all our meters suddenly 'broke' at once. They want us to cough up hundreds of bucks to fix THEIR meters. Plus, they're warning us that if they have to manually read the meters because of their 'broken' ones, they'll slap on an extra $25 every month. It's hard to believe that the whole community had their meters break simultaneously. And why should we foot the bill for fixing PEM's meters? Something fishy is going on here.

This company got my water contract from another company and wants me to pay $500, but they can't show me any bills from the previous contract. The old company never sent me any bills and no one from that company (***) answers their phones to help me. I don't think I should pay companies that can't prove charges and don't help with the problem. Look at ***'s complaint: I moved into *** apartments on August 21st. They said the utilities would be in my name. I have proof of this. I never got monthly statements for my water bill. No bills or contact by mail or email. I talked to my leasing consultant and she said this is a common problem with this company. She told me to keep trying to reach them, so I did. I called and left 4 voicemails with ***, but no one is helping me fix the problem.

I got a bill for my first month's charges in March. The letter said I would "receive a one-time $50 credit on this month's bill as a gesture of goodwill." I called today, May 21, to have the credit added to the bill. Jamie P told me it was a mistake, but I never received any communication from your company saying it was sent by mistake and wouldn't be applied. It's false advertising to promise a credit and then not apply it without any written explanation. Jamie P was really rude and wouldn't escalate my complaint. He wanted to argue with me and said I should just let it go because it's not Pioneer Energy Management's problem that they sent it out. He also said nobody in upper management would contact me about this issue and that you would ignore my messages and calls. I asked for his name and number so I can report your company to the ComplaintsBoard.com and other proper channels.

I moved into an apartment and had some problems with drafts coming in through the windows. Thankfully, those issues got fixed. Later on, I called the utility company to inquire about a service fee they charged me between July and September. They didn't give me any specific details, just mentioned that it would be higher than usual. So, I temporarily moved out of the apartment, but I still owned it and paid rent while living somewhere else. Surprisingly, the utility bill didn't change during the time I was away, even though I didn't use any utilities. I didn't notice any price difference on the bill, except for a lower kilowatt charge.

When I moved back in and started using utilities again, the price remained the same. However, starting in November, my bill suddenly increased. I reached out to the company and provided them with information about my usage, hoping for some adjustments to be made. Unfortunately, they informed me that no changes could be made to my bill. Interestingly, I have evidence of another person in a similar situation with the same company, but their bill is not as high as mine. This makes me believe that the company is misleading me because I live alone as a single person, and my bill seems excessively high.

The billing statements from Pioneer Energy Management ain't clear, you know? They don't tell you the price you're paying for electricity or how much they're charging on top of what AEP pays for distribution. They just list a bunch of confusing charges on the bill. Like, they got this AEP Customer Charge, AEP Distribution/Transmission, AEP Generation, Service Charge, Water & Sewer, and Common Area Charge. Except for the last two, these charges are all vague and don't really say much. And they don't even show how much I'm paying per KwH anywhere on the bill. The only numbers they give are the "Read" numbers, like Current Read and Total Usage. It feels like they're trying to take advantage of us with this kind of billing. Most of us ain't energy experts, you know? We shouldn't have to guess what these numbers mean or bust out a calculator to figure out the price per KwH. I tried doing the math and got something like .11 KwH, but it still didn't make much sense. And I don't think it's fair to be charged $10 for an AEP Customer Charge every single month. They should clearly explain what "Distribution/Transmission" and "Generation" mean on the bill too. And on top of all that, they add a $12.95 Service Charge and $1.00 for paying with an electronic check, which we all know should be free. It's like Pioneer is just pocketing an extra dollar from each bill, minimum. I want a refund for all these confusing charges from the past year, including the ACH charges.

I signed a lease with the Gardens starting 5/22 but never physically moved in, still haven't. I have never spent a night in that apartment, I have only gone over there maybe a total of 5 times and every-time I go there, I only use the lights in the kitchen to put things away and maybe spend at most an hour and leave. The thermostat has been turned off because the apartment is still empty. I have never used any appliance in that apartment. That apartment is literally empty. My account got mixed up with another customer's account and it took about 3 weeks before It got situated. I received a bill of $99.80 for my account from 6/16/7. I called to make sure this was not a mistake but the person I talked to was not the nicest, and didn't really help me. So I emailed the customer service Rep J. Arling who initially got my account mixed up and explained that I have not used any form of electricity or even water in that apartment to get that bill. Me and her emailed back and forth and unfortunately, it did not go anyway no matter how much I explained that I have not lived there therefore have not used anything. I asked for my energy usage chart so I can see for myself and they sent me this link to a website that explains energy usage https://www.siliconvalleypower.com/residents/save-energy/appliance-energy-use-chart . I am disappointed because it is clear that something very wrong is going on here where you guys are sending outrageous charges. I am a good example that these charges are made up because I HAVE NOT LIVED IN THAT APARTMENT and still haven't. If you read the reviews online, it looks like this is a common issue where price gouging is outrageous and wrong. This is fraud. And before you blame it on the thermostat, I had maintenance check it, looks like everything looks good.

When I got home from work on June 21, 2022, there was a disconnection notice on the ground about my electricity. The building I live in relies solely on electricity. I had set up auto pay with this company, but I had to do it twice. They never sent me an email, made a phone call, or sent a letter regarding a missed payment. The technician said they came to my apartment at 11:30 AM and I had until 4:00 PM to pay. I arrived home from work at 6:30 PM and had no power. It was 96° outside, and my apartment was 82° and getting hotter quickly. I called their emergency number, but they couldn't assist me until tomorrow. So, I had to spend the entire night without electricity, not to mention I had to throw away food because my refrigerator was already warm. I had to drive two hours to a relative's house to use their freezer since I don't have anyone else nearby. It's inhumane that they can't help in an emergency, especially in extreme heat, leaving you without power, air conditioning, or even a fan. A simple phone call could have resolved this, as I have no problem paying. Now they expect me to pay a $75 reconnect fee, even though they only gave me a six-hour notice. If I had left the food in the refrigerator, it would have smelled the next day, causing issues with my neighbors. I wonder who will reimburse me so I can buy groceries again. I had to throw away around $250 worth of groceries. If I had health issues or a small child, what would I have done in that situation? It's inhumane and unacceptable that the company doesn't have an emergency hotline to assist customers. They told me my issue wasn't an emergency.

We rented two apartment units and had automatic payments set up for both through Pioneer Energy Management. The auto pay was supposed to come out on Jan 12, like it does every month. But, because of a system update on Pioneer's end, the auto payments stopped working and we had to register our accounts again. We moved out on Jan 31 and had our mail forwarded, which takes up to 3 weeks to receive. We didn't know about this issue until we got the bills in February.

The bill for the 5521 address said it was due on Feb 16 or it might go to collections. On the bill, it mentioned that the January auto payments didn't go through because of the system upgrade and we had to register our accounts again. So, I did that and set up the accounts again with a due date of Feb 16. However, on Feb 1, they sent it to collections. We have two accounts with the same move-in and move-out dates. We had set up auto payments and always paid on time through autopay. But when they upgraded their system, it cancelled all future auto payments without us knowing. The first missed payment would have been on Jan 12. This was their fault, but they didn't show any mercy and sent one account to collections two weeks later. They didn't seem to care as much about the second account.

This is the account of an 18-year-old girl who is just starting out in the world and now has a mark on her credit because of what they did. I called and the person on the phone didn't know how to understand the account. I asked to speak to a supervisor, but they said they were busy and would call me back, which they never did. This is very unprofessional in every way.