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Advance Auto Parts Customer Service Phone, Email, Contacts

Advance Auto Parts
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1.5 297 Complaints
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Advance Auto Parts Complaints 297

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B
6:42 pm EDT

Advance Auto Parts online ordering & rewards unable to use discount/rewards unless card/paypal

Brian Hedlund WHY the Hell did Advance do away with the pick up in store & pay when you pick it up option(CASH) ? Ridiculous some idiot in finance must've thought this was a good idea . NOT EVERYONE wants to use a credit card for every transaction. Not everyone wants or even has credit cards. **** If something is in stock why the [censored] should I need or have to pay for it before I pick it up . Now I can't even use my rewards/loyalty discount unless I use a card & prepay for in stock items I see online . So basically Advance is forcing me to use a GOD damned credit card or PayPal to get my discount . How BOGUS. I'll be getting most of my items from AutoZone. Pisses me off . 😡😠🤬

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Update by BCHedlund
Jun 29, 2019 6:47 pm EDT

Doing away with: order online for instock items & pay upon pick up, is assanine & costing you customers which is costing you MONEY ! Hello to my new Auto parts supplier AUTOZONE

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A
6:50 pm EDT

Advance Auto Parts light bulb

I went to the advanced auto parts store on fair ave in San Antonio Texas. I purchased a light bulb for my car. The person that cashed me out told me if the lights didn't work or weren't the good fit that I will be able to come back and get a refund. I went back. He completely changed his story and didn't give me a refund. This was the worst experience EVER!

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J
4:11 am EDT
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I was in line at advance when i noticed a employee her name was Tammy open the register and put money in her pocket and when the manager walked up to her i over heard her say that she needed change. I know this woman (Tammy Sanders) i use to work with her at Autozone she was my manager. And to be noted she was fired for theft and doing payouts to her...

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9:48 pm EDT
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Hello my name is Shonda Curry.. I had my car serviced at Carolina Garage(lancaster, sc) back in 09/17/18 installing a battery was part of the work needed on my Dodge Journey.. by mid April, 2019.. I started having issues with the battery not keeping charged. At this time I had moved to Rockhill, sc.. I went to The nearest advance..ended up at the one on...

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M
12:35 pm EDT

Advance Auto Parts css544& service

I purchased this part Saturday 6/8/19 @ 9:51 pm. My mechanic put the part on Sunday and it was not the part that I actually needed. Soon as I got off of work Monday I went in to return the part, I was told only a manger can do this type of transaction and is only available 8-5. I called and talked to the store manager Daniel and he advised me bc this part is electrical it can be returned. I advised there is No explanation of guidelines on the receipt so how would I know this information. He advised the have a sign in the store, which the agent Monday showed me after moving a display so I could see the sign, this agent was the one who sold me the part and DID Not inform me of Any particular policy for this type of part. The manager Daniel today said there is nothing he can do and gave me the 877ADVANCE #. After calling 2 times (10:45 am & 11:02 am cst) and waiting on hold, each time at 17 minutes of holding the system said all callers are busy and to call back after 6pm.
At this point I feel I am getting the run around, I was not informed of policies until after the fact.
I will contact the BBB if I don't get my refund back for this part of $60.61. This could have been avoided if at the time of purchase I was informed and also if the information was printed on the receipt.

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K
12:34 pm EDT

Advance Auto Parts mt olive location

On saturday june 8th around 844 pm

My son a minor with a first car and a cashed paycheck in wallet wanted to go to an auto parts store this pass weekend. We were at a car/truck meet when we all decided to go to the budd lake/mt. Olive location. I will be fully upfront with you... I really was uncomfortable going because I was hanging out with my ex who is my friend and dating a worker there. I went in only because my son being a minor.
My son and I were looking first at air fresheners when cassandra... My ex's gf starts saying [censored]... [censored] while doing the trash... Of course.. I'm gonna look over because I was extremely surprised about her saying it... My friends from meet were in the store and well. My son went over to the light bar section when cassandra said to me
You need to leave the store!
I was shocked because she isn't a manager nor was we doing anything wrong!
She then rudly had the never to say to us only... The store is closed now... It was 851pm!
I left because my son was getting upset...
When we got out to the car he was in tears..
Mom... This isn't the first time she was rude... He told me about the time he went to get a timing belt part for his car with his friends 17 & 18... He said... First mom her body odor was really bad and she treated us like [censored]... And ummm... We heard her get into an argument with her boss who is blk and looked him in the face seriously... You stupid [censored] you weren't to do that.
My son hates confrontation and plus he still loves my ex... He didn't want to get cassandra trouble.
You really need to have a look into this store and how cassandra handles people's accounts because too much is being sad by family on how she steals... Lies and can get away with everything because her boss is beneath her! Oh my.
Ex or not... We were still trying to paying customers..

Ended up we went to auto zone where we were helped in a extremely professional environment and they came out to my son's car... Explain wires to him because the guy used to be mechanic!

Thank you for handling this matter... And I feel so sorry for the manager allowing her to behave like this... My son's father used to work for you. Then he retired.. Corporate used to do surprised visits... Use the cameras... Handle things quickly... What happened?

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I
9:17 pm EDT

Advance Auto Parts I would like to make a complaint again the store employes

Today 06/07/2019 approximate time 7pm location 904 East Rio Grande Victoria, TX 77901 I have been outside working on a project all day so not dressed up you could say. Noticed I needed a couple of screws so decided to walk across the street to this stores location. See if I could find what I needed. Maybe fine something more to add on to my project. I figured get out the heat for a few look around buy a few things. Unfortunately the staffs attitude and actions led me to leave without purchasing anything, but the accusations which where insulting and where proven to be false are my main compaint. Not only was I followed around the store when i stepped out the store the asked if i had screws in my pocket and I showed them my lighhter was the only i had in my pocket and walked down the road to O'Reilly auto parts and made my purchase

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6:34 pm EDT
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Advance Auto Parts customer service

The date is 6/7/2019. The incident occurred around 145 pm . As my husband and I were in the store, we over heard the employee on her phone making racial slurs and threats. She never once asked if we needed help or tried to help us. The gentleman working in the store told her to watch her language and she was very rude to him while continuing her phone conversation. I have been coming to advance for over 20 years. This is not acceptable behavior. I have made several attempts to contact the customer service number, however no one ever answered. If Advance is going to allow their employees to use racial slurs and profanity while on the job then this is a bad reflection of Advance Auto Parts. This occurred at 2406 Osborne Rd, St. Mary's, Ga.

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T
1:29 pm EDT

Advance Auto Parts an online order

I talked on the phone today through the 877 number and a guy from my locale let me know that he just couldn't help me. My name is Jeffery Buck and my email is [protected]@gmail.com so I placed an order online and I need to know where it is. Is it being shipped to Cleve's, Ohio? Used promo coupon 25 for trailer bearings 1 and 1 16ths. Please help me out.

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B
12:43 pm EDT

Advance Auto Parts radiator

I brought a brand new radiator from the store had it installed, a month or two later the car started driving funny, it was transmission fluid in the radiator so I had to have it flushed out change my thermostat, a mouth later same thing happens so I'm told that the radiator was leaking transmission fluid internal, which now destroy my engine and the store is telling me there nothing they can do fo me.

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PartsGuy1
US
Jul 04, 2019 10:01 am EDT

That's because the problem is with your transmission oil cooler leaking fluid into the radiator. Your radiator was fine until that point. Of course they aren't going to replace a part you didn't buy.

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T
10:34 am EDT
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I arrived at the store at 8:55 on Sunday and waited until 9:00 in which the store was supposed to open. I stood at the front door from 9:00-9:09 in which I watched no less than 5 customers walk up and then leave indicating their frustration that the store did not open on time again. A lawn maintenance crew in the parking lot indicated that the manager wa...

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J
6:36 pm EDT

Advance Auto Parts starter problem, poor store service

Went to your Manchester G.A store few weeks ago to replace my starter on my 1995 F150 it lasted few weeks of intermittent driving then tore up. Went back to store they tried to say I installed wrong, but finally have me .another. It lasted few days then tore up . Called store Bobby said not their problem, it was my truck. Took it to mechanic found out they store been giving me wrong starter. Cost me another $ 250 to track that down. Went back to store Bobby said not their problem no refund. It was his stupid worker that have me wrong part, when he looked it up i told him it was a manual trans. As he put in automatic. It makes a difference ! Im a 52 yr old Vet . That lived in3 states, always gotten parts from Advance auto. I'm past two yrs lived near Manchester .G.A., only Storey parts near me, for 40 miles otherwise. It's been the worst service and most ignorant, stupid workers I've ever seen by far. All have i don't give a [censored] attitude. All need to be fired especially the manager Bobby #1 on list.

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C
9:21 am EDT
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Advance Auto Parts inventory list

I had a very strange day with Advance Auto. Not sure if it was worker related or software system error. I'm in Durham, NC went to store #4660 to purchase 4 spark plugs that were listed in stock on-line. At the store the counter person looked and they showed 0 in stock, he went to double check with no luck . Back at the counter he looked at the other stores and he pointed out store #4117 showed 18 in stock so he sent me there since they had so many. At the store the counter lady went to the back and in a few minutes she said she couldn't find the plugs, she called another person to come give her a hand and in another few minutes they both came to the counter looked at the computer, then said WE DON'T HAVE ANY! How does a system be so wrong. Software issue or people issue ?
After this she looked back at the computer to see what other store had the NGK 6263 in stock. The Morrisville store show 4 in stock. At his point I had enough, if a store showing 18 in stock and did not have one in the store I was not driving across town again for the same results. I stopped by Oreilly they showed 4 in stock, the counter person walked to the back brought back 4 plugs and my day was saved...

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7:09 am EDT
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Advance Auto Parts employees

Had a battery tested to determine if altenator, or battery. Older employee with red eyes and slurred speech to Rob, to just sell me a [censored]ing battery.
I was shocked and said that will not fix the issue and questioned his disrespect. He attempted to come from behind the counter in a aggressive manner as to intimidate me.

A female told me to leave the store. Rob was helpful, but also shocked in the behavior. I was told he consistantly gets complaints.

I will be contacting the BBB.

Respectfully,

Greg

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11:03 am EDT
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There is a female delivery drive a store #8786 in cranberry twp. Pa. Who is to be dressed for her job and uniform attire. This is the second year I have complained about her wearing booty shorts. I do not care to look at her back side. And the comments that are heard between male works to me are uncalled for. I know the uniform requirement, as I am a former...

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12:50 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Advance Auto Parts customer service/professionalism

I recently went into a store in worth, il and the people are absolutely horrible there. The girl, name might be victoria or vanessa, was busy chatting and swearing with another worker while the man in grayish colored shirt (maybe a manager?) was helping another customer. I walked out and took my business across the street to auto zone where professionalism was way better than the advance parts store I went in. I will never recommend this store or ever step foot back in it and will be suggesting my husband remove his business account from this location as well. Shame on you for not being professional adults in a retail setting.

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2:08 pm EDT
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Never again would I set foot in that place. The employees there are very rude and always have an attitude they sit there and chit chat the entire time instead of assisting the customers. I recently went in there and they refused to honor the item I was trying to buy even after it had tags all the way accross telling me it wasn't that item trying to get me to buy the cheapest one that I didn't even need at that.

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3:28 pm EDT
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I purchased a front barren for my ford focus under a year ago and it has went bad and I took the barren which has a year warranty on it and my recepit to the store and the manager (terry) talked to me like I was stupid and like I was trying to rip the company off or something, he tried to tell me that it wasnt the barren that goes in the box. This is the...

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H
11:17 pm EDT

Advance Auto Parts transmission speed sensor

Went to the store for a transmission speed sensor - counter person look up item came back with a part box that looked like it came out of a garage box covered with grease tab on box torn - I looked inside and part looked like it was used also screws used to mount part missing - I said to the guy this is not new - he told me this is how it came from the warehouse - are you kidding me - I really needed the part so said if I take it as messy as it was and missing a part do I still pay full price - guy said yes full price - I left the store - will not shop there again - person was not friendly to begin with - went to autozone and got my part with screws

[protected]@yahoo.com
I am a vietnam veteran - its a shame to encounter people that just dont care about customers

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J
6:26 pm EDT

Advance Auto Parts online order problems

Order #[protected]
I ordered 4 spark plugs and then received an e-mail that the order was reduced to 2. I called in and explained that 2 spark plugs were useless to me and was informed that the 2 had already shipped and to get a refund I would have to return them to a local store. This is not a viable option. While on hold, I was disconnected. Why would you ship 2 spark plugs when 4 are required for the application? Why would you ship an incomplete order without approval by the customer?

I did receive a call back while I was filling this out, with more bad options, to go to a local store and place an order. I work 11-12 hour days. I do not have time to go to the store which is why I ordered online. It makes no sense that the local store can order them for me, but they cannot order them through the online store. Are they not a part of the same company with the same warehouses/parts source? They are going to try and recall the shipment and issue a refund. We will see what happens.

This is not a good experience with Advance Auto Parts. I would like to get feedback from this complaint. Again, will see what happens.

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Overview of Advance Auto Parts complaint handling

Advance Auto Parts reviews first appeared on Complaints Board on Aug 15, 2007. The latest review Team member was posted on Aug 13, 2024. The latest complaint employee sharie grey was resolved on Oct 08, 2017. Advance Auto Parts has an average consumer rating of 2 stars from 297 reviews. Advance Auto Parts has resolved 38 complaints.
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  1. Advance Auto Parts Contacts

  2. Advance Auto Parts phone numbers
    +1 (877) 238-2623
    +1 (877) 238-2623
    Click up if you have successfully reached Advance Auto Parts by calling +1 (877) 238-2623 phone number 0 0 users reported that they have successfully reached Advance Auto Parts by calling +1 (877) 238-2623 phone number Click down if you have unsuccessfully reached Advance Auto Parts by calling +1 (877) 238-2623 phone number 0 0 users reported that they have UNsuccessfully reached Advance Auto Parts by calling +1 (877) 238-2623 phone number
  3. Advance Auto Parts emails
  4. Advance Auto Parts address
    Store Support Center, 5008 Airport Road, Roanoke, Kentucky, 24012, United States
  5. Advance Auto Parts social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 24, 2024
  7. View all Advance Auto Parts contacts
Advance Auto Parts Category
Advance Auto Parts is ranked 13 among 493 companies in the Auto Parts and Repair Stores category

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