Affiny.co.uk / MatchAffinity
Reviews and Complaints

I am very unhappy at how difficult you have made it for me to contact you.
I e been trying for 3 weeks to get this account cancelled and I'm asking you now to delet my account ASAP I have never had so much spam in my email since I joined and I want this account deactivated immediately.
Every time I try to cancel there's a problem and I will not be recommending you to anyone unless this problem is resolved asap

I am trying to delete my account but for some reason unless I go onto a computer the option to delete is not there on my phone.

I tried to do it whilst at work because I only have a phone I use for the internet, but it said the webpage could not be trusted and wouldn't allow me to do it.

Please can you delete my account with immediate effect. My name is Laura Kenyon and my email is [protected]@yahoo.co.uk.

Thank you

On the 16 July 2019 at 13. 45 I ask to be removed from this site and closed my account however this has not been done. £44.99 been taken from my account on 15th august can you please refund this amount close my account remove me from this site .i have been on this site for some time and felt it is time to move on.
please acknowledge this email by confirming you received this await your reply.
thank Joe

I recently subscribed to affiny. User [protected]@gmail.com dazzler but unfortunately messages are not sent & I haven't had no replies. It comes up there is no one around you and please change your location area at.http://Affiny com. Uk I have tried this and had no joy or result. I am disappointed and require a refund and cancellation from this site.

While signing up to Ourtime dating site I was swept also into the site of the separate company affiny co.uk.
I do not want to use the site but can find no way to delete my profile.
This is an unfair trading practice. I need this profile eliminated now. The company is out of order and must be affecting many other people in the same way.
[protected].8

I have unknowingly been joined to affiny dating site which is linked to match.com.
I have tried numerous times to change my password as it will not let me access my profile. When i do change it, it still does not let me access it and says 'failed attempt'.
I desperately wish to cancel the subscription as i do not wish to be charged another month for this as i am not using it.
I also wish to delete my profile and it is not allowing me to do this.
This is causing me a great deal of stress and anxiety everyday and i feel vulnerable and exposed.

I have been charged £74 from your company that I haven't agreed to.
This is fraud!
My email [protected]@outlook.com
This is fraud!
I expect a full refund.
I wish to unsubscribe from all your sites.
I want a refund
I want to unsubscribe
I want a refund
I want to unsubscribe
I want a refund
I want to unsubscribe
I want a refund
I want to unsubscribe
I want a refund
I want to unsubscribe
I want a refund
I want to unsubscribe
I expect a full refund.
I wish to unsubscribe from all your sites.
I want a full refund

I am not able to unsubscribe because I can't remember my password, would you be so kind as to send it to me or simply unsubscribe me, thanks. Richard Everitt.

By the way, this is not a complaint, rather it is a request, and would appreciate your cooperation as the matter is causing no small amount of grief to myself and my girlfriend. Thank you in advance.

I was charged £143.40 to my account. I have not taken out a subscription and therefore want refunded. I had subscribed to match affinity for two separate 1 month subscription last year however I have never taken out a yearly subscription and have had no contact with the site for approx 12 months. The charge to my account came out of the blue. It is too much money to just ignore. I really need to be refunded for this amount. Please email me regarding this. - [protected]@hotmail.co.uk

Yours sincerely
Gwen Blackwell

I have had £157 taken from my credit card to pay for match affinity. Match affinity has taken money for a year subscription when I have previously only paid for a month at a time for over a year. I have not purchased a subscription. Please contact me on [protected]@yahoo.co.uk and tell me how I can get the money reimbursed.

Thank you

Jennifer Atherton

You have taken £74 from my account to renew my subscription even though I cancelled it. I want my money back it's a lot to pay. I can't contact anyone you just keep moving to different links. No one will speak to me about it. How do I get my money back .

You did exactly the same with Match.com even though I cancelled my subscription before renew date. Please can you reimburse me then delete me completely and I will make sure my bank blocks you from my accounts

I cancelled the automatic renew of my membership after signing up to the wrong dating site. I paid £54 originally on an offer which I thought was for Match.com
I immediately cancelled the automatic renewal but in the last two days you have take. £101.40 from my account without my permission.
I would like this money refunding as a matter of urgency or I will have no alternative but to search legal advice
Thank you for your assistance to this matter
Lynn Clarke

Transaction reference:CRD_HD_I1522333576.6560
membership number: [protected]

I joined Match affinity but after trying to navigate the site found this was not for me. I tried to download the cancellation form but this was found on the site. I wish to cancel my subscription and receive a full refund that I am entitled to. I am applying for this in the given time of 48 hours and hope this will be refunded with no problems

Each time I have attempted to reach the site the software cunningly switches my efforts and by passes my entries... Clever stuff.
Anyway I cannot confirm my wish to cancel my subscription taken out on 11th November with immediate effect... It is within their ‘cooling off condition' and they would have received my request yesterday but their site did not permit me to contact them...When you follow their instructions and press unsubscribe it pops up with a request for you to finish your profile. All attempts to close this window fails. You just get sent back to potential matches. Clever stuff but a con!
They need sorting
Thank you

I have been trying to cancel a subscription. There is a 14 day cooling off period and I am not happy with the service provided by Match Affinity.com. I will be writing to the Financial Ombudsman today and suggest anyone else on this thread does the same. It is a disgrace that these people are preying upon people who are innocently looking for someone special.

31.08.16 I signed up for a month of Match Affinity. Price: NOK 99, which I gave authority to pull from my debit card. A month later, 30.09.16, I expanded my membership to be able to read messages from people who had contacted me. I also extended the membership by 3 months. Price: NOK 747. What I didn't realize and what was never communicated to me is that the Match Affinity membership kept running for a price at NOK 599 pr month in addition to what I believed was an expanded membership. Even after I cancelled the expanded Match membership in January 2017, the Match Affinity charge kept running until June. Thats when I realized I was charged for a product I didn't know I was buying. As it was very unclear to me what the charge was, I actually had to cancel the card in order to cut of the payment. This was recommended by the bank.

I now want to file a complaint and request you to pay back the charge from October 2016 through June 2017, i.e. 9 months a NOK 599.

It was very unclear that the Match Affinity membership would keep running. My understanding is that I expanded the membership, not signed up for an additional one. I couldn't find any information regarding this. If such information exist it is very unclear.

I also find it really strange that after being bombarded with e-mails until I cancelled my membership in January, I haven't received a single mail from you, until July 3rd when you weren't able to charge my account. Then you are asking me to activate my membership. To me this proves that you are speculating in pulling charges for a membership I wasn't aware of was running.

To be honest, I'm quite disappointed, as I thought Match was a serious actor in the market. Thats why I chose you. However what has happened to me proves that you are quite the opposite.

I don't know what information to give you in order for you to refund my payments. Pls contact me and I will provide it.

Regards,

Synnøve Singha

I have been trying for 2 days to contact your service team to invoke my right to cancel under the 14 day cooling off period.

I try to email however ReCaptua will not work despite the fact I put the right words.

I am starting to think this is a con to prevent me from cancelling

I want to invoke my right to cancel and cancel further renewals with immediate effect.

I joined and paid for a one month subscription. I decided immediately upon viewing the profiles that I wanted to cancel. Your T&Cs say I can do so within 1 month and receive a refund. Every time I go to the cancellation page it takes me round and round in circles without letting me cancel. There are no contact details on your website to get assistance with this. If I can't cancel, I can't get my money back. I have a right to be able to do so.

I am a cancer patient and cannot work, I wanted to sign up for one month to see what this online dating was like. There was a problem with the site and it through me out and then I tried again only for it to take a full years subscription costing me a £143.40, I am now unable to pay my rent and this is causing un nessasary stress to me! I rang customer service in the philapeans, where I was told I would receive a full refund in a few days this has not happened and now when I call the number it doesn't go through to anyone.
Do yourself a favour! Do not join! Watch dog should be made aware so other unfortunate people do not get scammed! The more people contact watch dog, the more likely they will look into the problem, and the less likely others will fall for the same scam. After all this site is advertised on out tv's which is where I heard of them!

Account No. [protected]

There was a special offer for one month of £9.99 in November 2016. I thought "why not?" but then was hammered with a much larger £44.95 bill the following month. I was under the impression this was purely a one month trial. Dreadful experience. The contact us tab associated with this site is simply ridiculous. It tells you to keep checking site for answers with no option of contacting anybody at all. I want a full refund. This advert was a misrepresentation. Disgusted with service and would not remotely recommend this site to anyone. Has anybody written to Trading Standards?