Affiny.co.uk / MatchAffinity
Reviews and Complaints

i have now been on this site since the 21 st August and I am extremely disappointed with this site . It states it will find suitable matches and it is not doing what it says even with a 50 mile radius which is far more than I want . As this site is not offering what it states I want to know how to get out . I have spoken to a few people who feel the same about matchafinity, not impressed at all and I have also seen loads of other complaints about the site

Hello,

I am one of Match(www.match.com)customers(Caitlyn, customers number [protected]) ..
I just observed another dating site Matchaffinity.com took from my account the amount of 67.42£ for two months( May-22.47£ and June-44.95£), without my permission. I never agreed to use Matchaffinity.. and I do not have any profile on Matchaffinity. The things which are set on the matchaffinity test, are taken from www.match.com(because I think they work together)
I couldn't get in touch with them(the option "contact us" doesn't work) so, please, I would like to have a refund for this two months and close my account(if this exists) with Matchaffinity as well.
Thank you!

Ecaterina Tuica

This is copy of what I have sent to match affinity - please tell me how I can stop them taking the further installments.

To whom it may concern

I am really not at all satisfied with this dating site - and to think I subscribed for 12 months. I would like to know how I can my money back - I wish to leave the site - and please could you let me know if there is a governing body for dating sites that I can contact. I have spent hours on the site and there is just nobody, my profile is not even a true representation of my character - it says that I get stressed by every day life - when I am actually very laid back. There are only a handful of matches within a 30 mile radius of my location and I have to search for 50 miles or more or my region - and even then there is such limited choice. With most of the profiles not having been completed properly, they have no photo or description and have not visited the site recently. There is also no way of seeing whether or not the person you may try to contact is even a member and would actually even be able to maintain any sort of contact. I can honestly say I have never come across such a weird amount of people. It is a lot of money to outlay and to think I have another two payments to make when I don't even what to be on this site because it is not worth the money at all. (I was a member of match.com three years ago so I have had experience of how dating sites run). Match Affinity is sold as the elite to match.com but it is so far from that. I feel completely miss sold a product that is not able to offer me what is says it can. Please let me know what you can do to help me. And I would like to know the name of the complaints manager and a direct contact email for them. I can not just contact you through this type of email system when it is about a matter that requires to be dealt with by management.

There is not easy or straight forward way to email your company - its so frustrating

and when I state I am not interested in a profile and validate it I do not expect to see them in my inbox asking for my photograph. And I am not interested in a long distance relationship - you do not state that you must be prepared to accept that the majority of matches are going to be 100 or more miles away.

I looked at a handful of dating sites and I have to say that you make yours like very good - because I chose it - but I feel completely let down by it.

PLEASE will you be able to refund my money - I know you don’t have - but I can’t afford to waste money and that is exactly what I have done.

I will not take this any further, but if I am not satisfied with your offer of compensation then I will be left with no choice but to pursue it further. And I can tell you that there are also others members on the site that feel that same way - cheated? Its not good at all - I expect you will be actually very concerned to hear that.

And not only have I wasted my money - I have wasted so much time searching through profiles that are so inappropriate and also wasted an evening having to write this complaint letter to you. So much for the enjoyable experience - it is far from it!

Please reply with a name and a direct email address that I can contact you with so we can come to some satisfactory resolution.

I cancelled my online renewal which didn't work, and £120 was automatically taken from my account. As I had no proof of cancellation, Iapparentlyy had no case. My email to them, and there response... useful? I think not. No complaints option!
"This is not a question, it is a complaint. But it seems that there is no way for me to get a complaints email or telephone number. I was sure I had cancelled my automatic renew, which I appreciate I must have done something wrong as that didn't work. When I called customer service, she told me to reply to the email I had got from yourselves and explain the situation; which I did. After 2 days of no reply, I call this morning. Your operator, Ali, explained to me that you don't bother to reply to emails that you don't think are necessary for a response, so that is probably why I hadn't heard. I was stunned to hear that that is 'company policy' to not respond. I work in customer service myself, and am appalled that any requests and emails gounrespondedd, regardless of what the query is. Surely Customer Service shouldinvolvee 'customer service'. Now I appreciate that somewhere mycancellationn wasn't confirmed like I thought, but I would like my initial email read through and an response sent. Please see email below: Hi, Thank you for your email. I have a bit of a dilemma. At the end of September I went to my subscription page and cancelled the automatic renewal as I really can't afford another 6months subscription. I thought that was all done, although I didn't get a confirmation email, but I have to be honest, I just assumed that it was automatically done and there was nothing to worry about. Unfortunately I obviously missed a 'confirm' button because this just renewed on the 5th of October. I am a bit stressed as this has gone on my credit card, but I really don't have the money to confirm another 6 months, so would really appreciate if you could look into this for me. I would ideally like my account closed and refunded the 6 months, but I understand that this might be hard to do... But please will you consider refunding me 5months, and I will cover October. Any assistance you can give me in this would be really appreciated. I look forward to your response.

This was there response...
Hi Karen,

Thank you for contactingmatch affinityy.com.

Firstly, please accept our sincere apologies for the delay in responding back to your email query.

We understand that you would like to cancel your automatic renewal.

Allmatch affinityy.com subscriptions automatically renew at the end of the initial period to ensure that members do not experience any disruption to their service. Automatic renewal payments are taken 24 hours before the current pass expires in order to avoid any delay in activation. You do, of course, have to the choice to cancel this renewal before they payment is due by following the instructions below.

If you do not wish to renew your membership, you must cancel any further payments either online or by calling our Customer Care team.

For technical reasons, your notification must be made at least 48 hours before the next payment is due. You can see the date that your next payment is due by going to the "Your subscription" page via the "Your account" menu.

To cancel your automatic renewal via the website, please do the following:
- Click on "Your subscription", located in the "Your account" tab at the top of the page.
- Select the link "To cancel the automatic renewal...click here".
- Follow the instructions to cancel by clicking "continue" where asked, and finally "confirm cancellation".
- Look out for a confirmation email which we will send to the email address that you registered when you joined.

Alternatively you can cancel by phone. Our team would be more than happy to assist you with your request and so please do give them a call on [protected]. Lines are open Monday to Saturday, from 9am to 5pm. Calls from a BT landline are normally charged at 10p per minute. Calls from mobile phones will vary.

When calling, please have your customer number ready, which you can find on your "Your account" page, via the "Your account" tab.

After the cancellation is made you should receive a confirmation email within 30 minutes. If you do not receive this email please let us know as soon as possible.

Once your subscription is cancelled, your access will expire at the end of the existing period, and you will not be charged again automatically. Your profile will remain online and you may sign up for a new subscription whenever you like.

We hope you have found this information useful, and please don?t hesitate to let us know if there is anything further we can help you with. For answers to the most common questions click 'Help', available from the footer of any page.

Thank you for usingMatch Affinityy.

Jusna
Customer services.

I subscribed to Matchaffinity for a month which cost £14.99 I used the site which works by matching people using psychological profiling - not to impressed with this and very few people on site.

I decided to cancel my subscription within the 48hr period before renewal only to find that Matchaffinity still withdrew the money from my account £89.70 I have contacted them on their helpline and they have refused to refund the full amount as my cancellation did not register on this site. My subscription was due for renewal on 31st Aug and I canceled on 24th August. Poor show from Matchaffinity.

Back in October I was offered a months trial on Matchaffinity dating site for the sum of £14.00, In November I checked my bank account to find they had taken £104.70 from my account, this was an automatic subscription renewal for 3 months that I did'nt ask for. I have contacted the company and have been told there is a no refund policy? They said I was informed of this in an email and there is nothing they can do about it. I did recieve an email telling me they had taken £14.00 from my account and at the bottom of the email it does say there will be an automatic renewal, I obviously did not read or understand this properly. Is there anything I can do to have my money refunded? I have cancelled the subscription but they are still charging me for their services until February 17th 2012.

Hi

I have just singed up to Match affinity in the hope that it would do what it says on the tin and put me in contact with users in my area who have similar traits and personality.

I set my range to my area and 20 mile radius and the people it brings up are either up ti a hours drive away or have nit logged in for a month plus. I rang and explained and they told me i had used their "services" so they couldn't by policy refund me but said that they would get someone to look at my account and try and sort it and if they couldn't they would look into giving me the refund This never happened and all they offer me is to go on their scamming sister site Match.com (avoid this like the plague trust me)

.I have paid one installment of what i owed them (£60) and have two more to go (signed up for year of £180.

I also get email saying i have a new fan. when i log in the user is not even there and they say the users sometimes delete the profiles. This has happened about 15 times and the hassle you have to go through to delete your account with them it was impossible for them to do it by the time i had got the message and logged into see (instantly)

The customer service team there are robots they just send same response over and over again. They don't seem clever enough to understand. Maybe their help desk has been offshored to another country and their is a communication issue i don't know .

Worse thing is they say i joined on 12th Aug and didn't pull up this complaint until the 22nd which is a outrageous lie as i rang them the day after joining explaining my problems.

They also give one number to get through to and it doesn't out you in a queue just says call back later costing 10p every time u call which may not be much but it took my about 13 attempts to get through

Basically this company is out to rip you off. Just look at the complaints on the internet.

This company should be stopped. It is full of users that have not signed in for months and the search facility itt offers is so limited i have had about 6 valid people to search in my area most not been logged in for a month plus

I joined this site and paid £180 (paid in £60 installments over 3 months) the site is effectively useless to me as the only users that it brings up in my area have not logged on for over a month. I therefore complained and was told because i had used there services i couldn't get a refund (there services being a couple of email i sent which happened to be to uses who had nit logged on for 3 months)

I also get many emails saying i have someone added me as their favorites. When i go there there is no sign of the user. I am told that some users delete their account but this is a lie because it must have happened 10 times now and i logged on as soon as i got it so it would be impossible for them to ring up and cancel their account so soon after sending it. Especially as it took me about 4 hours keep trying to get through to their useless excuse for customer service (worse i have ever come across)

i have kept screenshots as evidence of their messages as one staff member said my reason was a valid one but they cant do anything about it. Also the emails that said i had a fan when there wasn't no one

I have now pulled my card so they can't take the next installment out. I am willing to let them take me to court as i will not be ripped off by anyone.

Do you think they will and do you think i have a leg to stand on. is there any advice you can offer me at all? The site appears to be a bit of a scam site to me.

I have uploaded a couple of their messages. The site is a joke because they automatically renew your account and you can't turn if off until you have paid all your installments. Lot of people complaining about this on the internet

Can anything be done?

The emails show the 50 users available to me to contact out the whole site.

I have also added my search settings which is what i want to search for and also the users i am getting. The few that are on line (about 5 or 6) live an hour or plus away which is not convenient to me. The rest have either not logged in for a month or even further away. I am also doubting if half these people are even real but i have no proof

please help because i don't want to obviously pay no more for 'services' which i can't use and i want other people to avoid this rip off

Thanks

Lee