Air India
Reviews and Complaints

Hi,

I am Monika Bhat, I had booked my ticket in Dec 2016 from Mumbai to delhi for 17 Feb 2017 for 7 PM.

When i reached to airport and asked for my boarding Pass, i have been taken to to customer support desk, where they have explained that due to the overbooking in the flight, which is a mistake of Air-India, they do not have available seats in the below flight. when i explained they gave another days flights to my husband...but i had some urgent work so i insisted them to provide me 7 o'clock flight...but due to unavailability i have to travel in 9 o'clock flight which was late by 1 hour and i reached 12.30 PM in night in Delhi.

I have to travel to meerut for which i have alraedy done booking, which was cancelled and i need to pay again .Can you please refund the ticket expense or shall i take it further.

Flight Details

Airindia -AI - 888
Mumbai to New Delhi
Fri, 17 Feb, 2017| 19:00 - Fri, 17 Feb, 2017 | 21:05

Airline PNR- Z3NL5

New flight details are:
AI 101 ETK= 0982218377747C1

Waiting for the positive response

M/s Air India,
Public relation officer,
I am Vishnubhai Patel. My contact number is +91 [protected] and Email-id is [protected]@yahoo.in/[protected]@gmail.com. My ticket number is AI/ETKT/[protected] & 388 booked on 7th December 2016 for 15th February 2017 to travel from Ahmedabad to Newark via Flight AI171 in economy class. My seat was 16A and 16B.
With reference to above, we would like to inform you to that we have board on 15th February from Ahmedabad to Newark having above seat number in your flight AI171. When we reached at LHR, there after we have completed our security check-in as per rules and regulation and then after we proceed to gate number A5 for further journey for Newark destination. At boarding gate, our seat 16A and 16B has been confirmed by your representative. And then after we approached to aircraft to have our committed accommodation, but when we reached to allow seat, we found one gentleman sitting over there may be UK/US citizen. When we asked him about his seat allotment, he shows his boarding pass bearing a seat number 16A. After that we have contacted your crew member for this incident. after 5-10 minutes, one representative of ground staff arrived and allotted us new seat number 14D and 14E for onward journey to EWR. we argued that representative regarding changing of our seat number which has been allotted to us to travel from AMD to EWR. unfortunately, he could not ready to listen our argument or extending his co-operation and simply allotted new above new seats.
In this regards, we can not understand how this is possible that one seat is allotted to two different person. Though, passenger is traveling from starting point to end destination by same aircraft when boarding pass was already issued.
In our opinion, we feel that the ground staff of LHR is favoring UK/US citizen in comparing with Asian passenger and ignoring us due to color discrimination policy which affected our mind badly and we feel our insult, though about 25% seats of aircraft were vacant. Considering in logical sent,
that gentleman might have change new comer seat instead of changing our two seats which ultimately resulting in mental torcher/ harassment to us.
We observed that
(1) We did not understand why such bad experience is barred though we were traveling with our own country airline.
(2)Why your airline is not synchronizing ticket booking with seat allotment.
In past we have traveled by many different airlines for same destination, but we did not have any such bad experience though changing of aircraft was taken place.
Looking to above bad journey experience by us, we request you to investigate deeply in that matter. one more request you to confirm our seat allottement for our return journey on 9th May and 18th July by AI172 by emailing us. So, there should not any chance of misconduct or mis behavior.
Further, I am requesting to provide field assistance to my wife who will travel alone on 18th July from EWR to AMD by AI172 and her name is Patel Kailashben Vishnubhai.
Your reply in this matter shall be highly appreciated.
Thank you.

Best Regards,
Vishnubhai Patel

I have cancelled my below ticket on 24th jan17 and got conformation of refund amount also from air india.

But till now it was not credited in my accounts, the same was trying to get back from air india along back with lot of follow ups

Nothing happening

Any body can help me to get back my refund amount

Transaction details
Name : senthil calathur balachander
Ticket no : 098-[protected]
Booking ref : aibe28529015
Pnr : hm2w8
Canceled on 24-01-17
Booked via : icici debit card

Hello,
We have lost our Luggage during our Air Travel last Year and later on Received the Luggage with the Items missing from Luggage. Here is the below communication we have initiated with Air India on April 29, 2016 after we returned from our Trip to India(Kolkata) to Toronto(Canada).

"I lost my baggage (blue suitcase (with a military print cover)which arrived in broken condition 3 days after we reached Kolkata. Lots of items were not there. My entire suitcase was tossed and turned and all the things were totally messed up. It looked as if somebody has opened the suitcase and taken away valuable items from there. Here are my Travel details from Toronto to Kolkata (March 4 to March 6, 2016) Details : E- Ticket No. # [protected] -- AIR INDIA LTD, (Airline Confirmation No. YV1SE).

1. Flight from Toronto(YYZ) to Heathrow(LHR) --Air India Flight No. 7310
Scheduled Departure from Toronto 8:35 PM Mar Ch 4, 2016, Scheduled Arrival at London 8:25 AM (GMT) Mar 5, 2016.

2 Flight from Heathrow(LHR) to Delhi(DEL) -- Air India, Flight No. 116
Scheduled Departure from Heathrow 1:00 PM (GMT) March 5, 2016, Scheduled Arrival at Delhi 2:50 AM (IST) Feb. 19, 2015.

3. Flight from Delhi(DEL) to Kolkata(CCU) - Air India, Flight No. 20
Scheduled Departure from Delhi 2:20 PM (IST) Mar 6, 2016, Scheduled Arrival at Kolkata 4:20 PM (IST) Mar 6, 2016.

My Original Baggage Tag from Air India was : AC 967821.

I have mentioned above and confirmed that I have lost many Items/Valuable Items from my Luggage. My Luggage was open/unlocked and it was clear that somebody from your officials did break open and accessed my personnel belongings without any authority. Even my suitcase was also delivered in broken condition.

This is serious and I want immediate action to be taken for this claim.

Please let us know how I can claim for my missed items. Please do let me know if you need any documents."

During these days we have many communication with them(Air India), however not received any suitable/appropriate Response towards resolving this THEFT Issue.
Please NOTE that Luggage Missing and Theft of Items from Luggage is a very Common Experience while travelling to India from NON Asian Countries and this is my FOURTH experience in past Four Years. I have also heard from my Friends and Relatives about this Issue happening in India.

My particulars. Colonel Rajbir Singh.Mob No [protected]. E Mail [protected]@gmail.com Tried booking Air Ticket for my wife Mrs Roshni Singh for 02 Mar Hyderabad to Delhi with return on 05 Mar. Failed 1st attempt. Second attempt payment made but ticket not issued. Spoken Customer Care. He confirmed that due to tech fault, ticket not issued. PNR YJMHH and HDCXJ. He confirmed refund being made. I retried booking and money again deducted. No ticket was received through e mail and no confirmation through sms. Then once again it was retried and this time payment was made from another bank acct and ticket couldn't be received in given mail address. Alternate mail address given and ticket recd with PNR Y0693. Now another ticket against failed attempt is issued in email earlier given thus making double return ticket for same passenger in same flight. Therefore I request please cancel PNR YJNS3 and refund the amount without penalty as it is a technical fault at server of the airline. Imdt confirmation requested. Col Rajbir Singh e mail [protected]@gmail.com

Hi team,

I have travelled from hyd-del-vienna on 1/2/2017.
This was the worst journey I ever had. Acutally the flight was supposed to reach vienna on 1/2/2017 at 18:45pm (Vienna local time). But the flight was delayed for 8.5hours without explaining "what was the cause of the delay". Also the crew members behaviour was very rude when we asked them for the reason of the flight delay. Because of this delay my husband was strucked at the airport. I missed my bus and we (Me&husband) have waited all the night with no sleep to catch the early morning train.
All this has happened because of the flight delay. With due respect I am requesting you to refund all these expenses or else I have to proceed legally against you.

I have raised a complaint with the airindia feedback team. But no response from them.
Reference number is wb-ivie060217001

Thanks,
Sirisha

I travelled on flight number AI175 from Ahmadabad to London on 22nd January dep 07.00am arrive at 11.05am seat 1J which was adjusting and didn't recline the whole trip.

Which has caused bad back pains and even after paying for a first class ticket.is this how you treat the passengers.

Would really appreciate if some one can look into this and kindly compensate for this sort of service's provided.

I travelled from Mumbai to Singapore on AI342 on 5th Feb 2017 with my Mother and Mother in Law, Seat nos. 32A 32B and 32C. Flight departure was delayed by half an hour which is quite usual for Air India and no announcement off course.
My complaint is regarding this Crew member (sad part is couldn’t get his name). The seat (window) for my Mother in Law was not reclining and remained upright, so I requested him to help, if he can. This guy, not replied, but questioned me back with his arrogance, temper, and stare right in my eyes, “How can I help her? Why don’t you help?” At this, I quickly responded to keep things cool, that, I have already tried moving the seat but it seems to be jammed. For which he negated the request again, making me further embarrassed, at which I had to simply ask him to go and I don’t need his help anymore.
I had been using Air India flight since they purchased Dreamliner, and started Singapore-Mumbai sector with direct connectivity, assuming that such big investment will bring a revamp to the entire service as well. Seem like it’s not.
Such rudeness is simply not acceptable in a service industry and its workforce. By right, even in day to day interaction people show more courtesy with each other. It is quite evident from his entire body language and attitude that he cannot pass even basic training for in Flight service and that too he is deployed to an International sector. Anyways he reminded me that I am travelling with Air India.
Put your employees to proper training programmes. Customers are not travelling free. You and your staff owe me an apology.

Dec 26, 2016

I am lodging another complaint against Air India due to them double charging me and my husband for our excess luggage. I had prepaid 8480 ruppes for the excess luggage and upon reaching the airport, the attendant at the counter says you have not paid for any excess luggage. They then hold our luggage behind the counter and do not give us our boarding passes. They say we need to wait at the airport counter until the manager comes in and that the Air India customer service line is not reachable so they cannot call to verify if we have paid. We show them the credit card statement showing that we have already paid for the luggage and they refuse to acknowledge that it is the luggage payment. We waited until the last minute and then they said either you pay an additional 20, 000 rupees if we want to board our flight otherwise we will miss it. After repeated emails and arguments with the customer service reps they have now refunded the 8, 480 rupees when they should have refunded the 20, 000 rupees. I need a refund ASAP. I am sick of the horrible behavior and the way you treat your loyal customers. I had been traveling with Air India for years but after this experience of being cheated and deceited I will NEVER AGAIN travel with you. I expect a refund and an apology as soon as possible. This matter has been lingering for too long and I do not have anymore patience to work with you politely. I am going to call my credit card company and explain your deceit and get all my money refunded whether you give it back to me or not. You should not harass your customers and hold them at ransom in such a manner. You are degrading the value of our country along with your own company's reputation.

I am expecting a refund immediately. Please let me know what information you require to do the needful. PNR: YNW0T

Firstly, the air India staff at the Ahmedabad International Airport are not only inexperienced but also do not give a damn about their customers. I was traveling to hing Kong via Delhi. My student visa for Hong Kong was already intact in my passport. However, it seems that the air India staff are higher than the immigration department so the lady concerned with my ticket denied that it was a valid visa. When I told her that it is valid and showed her the dates, she went to another staff to check it.
When the other person said that it is fine, she went on to find any other mistake that she could. First, she told me to pay for 5 kgs of extra luggage and when I was willing to pay that, she told me to take stuff out form my hand bag and shift it to my luggage. Now being a 18 year old girl, opening a 23 kgs luggage and transferring stuff not once but twice because i could not estimate 5 kgs accurately is a tiring task.
In the end, I paid for 8 kgs of extra luggage, even when I had only 6 kgs in my hand luggage, because I could not estimate 5 kgs well and was to tired to do the transferring process once again.
This was the worst airline experience I have ever had by far. It was harrassing and not required. Even other fellow passengers were helping me do the transfer of my luggage as they could see that she was taking out her anger on me. This is not the way a company should treat its customers and this is definitely the last time I am traveling Air India.

Dear Sir,

Please find the attached baggage damage report for your further action.

My baggage was damaged due to mishandling during my travel from Mumbai to Nagpur. Following are the complaint details for your reference, I expect quick action from Air India.

I filled the complaint on 5th January for damaged baggage and submitted the damaged baggage to Air India counter at Nagpur Airport on 7th January. But till no action taken by Air India from last 22 Days.

Please let me know the status of my complaint. I am attaching the damaged baggage report for your reference and quick action.

File reference: [protected]
Bggage Tag no.: AI943667
Name : Gomase Ashish
Ticket no.: [protected]
Flight / Date : AI629 / 5 Jan 2017
ROUTING : Mumbai / Nagpur

It has been months and i'm still waiting to hear back from the department. the only response I get is " we request you to kindly wait for some time for an appropriate reply. " following is the email communications and the details of the complain.

Thanks
Dilip kumar

On sat, dec 10, 2016 at 8:58 am, dilip kumar wrote:
Hi,

Please let me know whom should I reach to get a resolution to this. this has been pending for months now.

Thanks
Dilip kumar

On fri, nov 18, 2016 at 6:41 am, dilip kumar wrote:
Hello team, please provide an update

On tue, nov 1, 2016 at 2:28 pm, dilip kumar wrote:
Hello,

This is getting delayed a lot, how long am I suppose to wait for an appropriate reply.

On fri, oct 14, 2016 at 5:17 am, cochin baggage services wrote:
Dear sir,
Kindly advice where did you notice the damage (which airport) or which leg of travel.

Regards
Baggage services

— original message —
From: call del
Date: oct 14, 2016 11:43:50 am
Subject: fwd: damaged luggage
To: ord
Cc: cok, del, del, call. [protected]@airindia.in

Hi team,

Refer mail trail, please assist the pax accordingly.

Pax e-ticket number - [protected].

Warm regards,

Lakshmi,

Air india customer care / chennai.

— original message —
From: call bom
Date: oct 14, 2016 10:32:05 am
Subject: fwd: damaged luggage
To: "call. del"

hi team,

Please assist the passenger for the same at the earliest.

Regards,
Air-india customer care,
Bom/vaibhav

— original message —
From: dilip kumar
Date: oct 13, 2016 8:32:07 pm
Subject: fwd: damaged luggage
To: airindia airindia, call. [protected]@airindia.in, [protected]@airindia.in

Hello,

It has been 2 months since I reported the issue but have not received any concrete resolution.
Please let me know how this concern will be taken care.

Thanks
Dilip kumar

On sun, sep 18, 2016 at 12:42 pm, dilip kumar wrote:
Hi, it has been a month from the reported damage, please let me know the update on the issue.

Thanks
Dilip kumar

On thu, sep 1, 2016 at 11:44 pm, call del wrote:
Dear sir/madam,

Thank you for contacting air india. this is to acknowledge your mail.

In reference to your e-mail, we certainly understand your situation and hence we have processed your request/concern to the relevant department. we request you to kindly wait for some time for an appropriate reply.

Warm regards,

Vidya,

Air india customer care / chennai.
============================================================
On 09/01/16 08:52 pm, dilip kumar wrote:
Hello,

It's been a very long time after I reported the issue, can I get an update on the resolution?

============================================================
On sat, aug 20, 2016 at 5:04 am, airindia airindia wrote:
Dear sir/madam,

Thank you for contacting air india. this is to acknowledge your mail.

We are sorry for the delay caused in replying to your email.in reference to your e-mail we certainly understand your situation and hence we have processed your request/concern to the relevant department. we request you to kindly wait for some time for an appropriate reply.

Warm regards,

Arun,

Air india customer care / chennai.

============================================================
On 08/20/16 02:57 pm, dilip kumar wrote:
Please find my itenary email attached. this is what I received when I booked online

Thanks
Dilip kumar

===========================================================
On friday, august 19, 2016, airindia airindia wrote:
Dear sir/madam,

Thank you for contacting air india.

We are sorry for the delay caused in replying to your email.in reference to your e-mail, we request you to kindly share the air india e-ticket number with us for the appropriate information.

For any other query you can reach us through our air india customer care toll free number india: [protected] |usa: [protected] |uk: + [protected] | canada:[protected] |germany – [protected] (9am-9pm local) | france – [protected] (9am-9pm local) | singapore – [protected]| australia– [protected].

Or log on to our website www.airindia.in. have a wonderful day!

Warm regards,

Arun,

Air india customer care / chennai.
============================================================
On 08/18/16 10:48 pm, dilip kumar wrote:
Hi,

I would like to inform that I had received two of my good bags in damaged condition. it seems they were not handled properly and were thrown badly.
Both the bags have big tear and water leaked in to them ruining my clothes. please let me know the process for the repairs due to mishandling.

Attached are the imagesof the damage and below is the itenary of my travel

Travel information
Flight depart arrive class fare
Basis nvb* nva* baggage
Allowance
ai 126 / ai 48
booked chicago (ord)
Mon, 11 jul 2016, 13:30, terminal 5
Delhi (del)
Tue, 12 jul 2016, 18:05, terminal 3
Delhi (del)
Tue, 12 jul 2016, 14:35, terminal 3
Kochi (cok)
Tue, 12 jul 2016, 21:25, terminal i
Economy - s, economy - v
S2xsv37
Mon, 11 jul 2016
Mon, 11 jul 2016
Adult: 2 pieces
Child: 2 pieces
Infant: 1 pieces
Flight depart arrive class fare
Basis nvb* nva* baggage
Allowance
ai 47 / ai 127
booked kochi (cok)
Tue, 16 aug 2016, 21:30, terminal i
Delhi (del)
Wed, 17 aug 2016, 02:20, terminal 3
Delhi (del)
Wed, 17 aug 2016, 00:45, terminal 3
Chicago (ord)
Wed, 17 aug 2016, 07:25, terminal 5
Economy - v, economy - w
Whxap7
Tue, 16 aug 2016
Tue, 16 aug 2016
Adult: 2 pieces
Child: 2 pieces
Infant: 1 pieces
* all times are local to airport.
* nvb - not valid before, nva - not valid after
booking details
Booking reference no (pnr) : ymsmm
Web reference: aibe23139419
Issuing airline: air india ltd.
Issued date: wed, 27 apr 2016
place of issue: www.airindia.in / ibe

—
Sent from gmail mobile

Flight details
Ewr - del 15th dec 2016
Ai 144

Del - ewr 7th jan 2017
Ai 191
E ticket no. [protected]

On 15th december I had my flight by ewr (Newark) to delhi. We were told because of bad weather conditions the flight which was coming to ewr from india landed in jfk and we have to board the flight from jfk. There was no prior information provided to any of the passengers of the change of airport and everyone had to be transferred to jfk to board the flight. Because of the change of airport we were told that flight is delayed by 4 hours. When we arrived at the jfk airport they were checking in for the flight from jfk to delhi ai 141, and they did not start the check in process till every passenger checked in for that flight. Thus all the passengers had to stand in the que with all the luggage for 2 hours. Once they started checking in passengers for ai 191 they realized that they cannot check in any of the passengers since the jfk computer system cannot check in for ewr passengers. All the staff was clue less about the solution and all the passengers were standing in the que for 9 hours just to get their luggage checked in at the jfk airport. There was no food and water provided to any of the passengers for all this trouble and none of the passengers were allowed to leave the check in que to buy something on their own. Once we were checked in every passenger was issued a boarding pass of mumbai instead of delhi. I prebooked my seat allocation at the time of booking the seat, however at the time of checking in they failed to provide any of the passengers the prebooked seat and allotted random seats.

After 9 hours of long wait when I boarded the flight completely tired of the mental and physical torture to sit and relax, I realized that entertainment system is broken and can't even charge my mobile phone which was completely discharged being standing in the que for 9 hours. There was no entertainment center to pass my time pass for long 14 hours flight.

After the 14 hours of flying time and completely drained out of energy we reached mumbai where we had to get our immigration done and claim our baggage despite booking the flight directly to delhi. There was no prior information provided by crew or any of the staff for people who had to take a connecting flight to delhi. We reached mumbai around 1 am in the morning despite the flight which we came was flying to delhi we had to get down and claim the baggage and immigration in the middle of the night.in the middle of the night all the passengers taking a connecting were completely clue less about the connecting flight were roaming inside the mumbai airport and trying to find air india crew to get a connecting flight. After 1 hour of wait at the mumbai airport we were told to take a connecting flight for 17th morning 7am to delhi. For overnight they allotted us the lounge instead of providing us with a hotel to rest. All the passengers were completely drained out after long wait of 9 hours at the jfk airport standing and 14 hours of flight.

Furthermore when we tried accessing the lounge, we were told that the lounge access is only for 5 hours and we cannot enter the lounge for another 2 hours. The mumbai airport air india crew failed to understand any of the passengers misery. Reaching to destination delhi almost took me 40 hours which was supposed to take only 16 hours. We booked this flight on a premium and paid approximately 2000$ for the ticket for a physical, mental and financial torture.

This whole process caused a lot of physical and mental harassment to all the passengers and a perfect case to be taken to courts on harassment. All this has forced us not to take air india flight in future. If a suitable compensation is not awarded by air india for the physical, mental and financial torture we will be forced to take this to the consumer court and put it on the social media and ensure it reaches to the larger public and the government.

Dear Director,

I trust you are doing well in the new year and you are in a mission to re-invent Air India to make this airlines as one of the best airlines in the world.

As an introduction, I am a small business owner in San Francisco where there are massive population of Indians in this region of California as you may be well aware of. I wanted to bring one very important situation in front of you so that you can yourself see what is going on in the airline and customer service department. I purchased on 1/8 at 6.30pm four return tickets from San Francisco to New Delhi for Feb 18th returning on Feb 26th through a third party vendor www.cheapoair.com. This site showed a total fair of $5361 for 4 travelers. After exactly 28 hours, this site showed us a fair of $4000 for 4 travelers, so we called this vendor and requested to adjust our fair to the new rate. Most of the American airlines will honor price adjustments within few days and in fact they will give you an extra bonus if you find better price on other sites. This vendor called Air India staff requesting them to help us, but this manager at Air India did not want to help. I spent nearly 55 minutes on the phone and spoke to a supervisor, but nothing worked, they did not want to help. Then, I called Air India, New Delhi location and talked to one floor manager called Satya, he sympathized with me and was shocked to see how the price dropped so significantly, but said since the tickets have been issued he could not help me, he just kept saying “I am sorry” at least 20 times, but did not help me. Then I sent email to call.[protected]@airindia.in, nobody has responded yet. As a customer, it is very painful to see that booking tickets in advance will hurt us rather than help us. We have such a massive population of Indians in San Francisco/ Bay Area and everyone would love to fly direct through Air India, but the customer service at Air India seems non-existant, even managers do not help and do not want to hear the customer except saying sorry numerous times rather than find a solution for them. I was simply requesting them to adjust my payment to the new price of $4000 so that I could save $1361 which was a big amount to lose within 28 hours of booking.

I want to sincerely request you to look into this matter and see how you can create customer experience better and we all will feel that the airlines will help when we need some help, that will be the only way to win the trust and confidence of customers so that they become very loyal customers and they will stick to the airline for all travel needs. I would really appreciate if you can please look into this. I know you are a top man in the company, but I am sure you have a crew to look into these escalations. We all Indians in California want to see Air India become most successful since we are from India and we owe this to our own airlines. I am sincerely hoping that we could make some changes to make customer service pleasant experience rather than an ordeal and also take care of my current case.

Thank you for your time and kind consideration.

My booking can be found as :
Vic Thadhani
[protected]@tivasys.com
408.916.3221
Departing SFO on 02/18/17 at 10.30AM through flight 174

~Vic Thadhani
San Francisco

Attn To whom ever it may concern :
I booked my tickets with air India back in august for my travel from Newark International Airport to Ahmedabad International Airport on the dates departing November 25, 2016 returning December 12, 2016. While I was booking my tickets I spoke with Shekhar Tomar, and Geno James who verified that I will not be needing any kind of transit visa during my travel to and from India.I made multiple calls to have a concrete info before I booked my tickets and I was guaranteed by Mr Shekhar Tomar FROM Riya Travels that I do not require transit visa to travel through Air India as I am not changing air port, neither I am entering in to London city . He confirmed that many times when I called, he did say it’s a correct info he was giving me and I can rely on him while booking tickets, I should be rest assured that if an agent is giving an info about airline it should be accurate since he is experienced agent working with Air lines .Afetr confirming that millions time he made sure to satisfy me with his answers about transit visa and convinced me to book ticket via Riya Travels .
I want to let you know that this is by far the worst flying experience I have ever had. Firstly, while flying to India they we had an incident occur on flight, the passenger sitting in same flight had a cockroach in his food.he made a big deal, got yelled by some air hostess to make sure he doesn’t disclose this info, he was humiliated frequently by crew members to make sure they don’t get any other complaint and to prove him wrong .
It was an awful and disgusting experience which made me very insecure about the food being served on the flight, and as a result I ended up starving the entire flight because the hygiene of the food being served to us was questionable. Secondly I am a patient of rheumatoid arthritis and severe Asthma with 75 % blockage, nonetheless to say I seated keeping my legs next to my chest as I was scared of cockroach and I end up having stiffed knees at the end of the flight, this flight was night mare, when I landed with stiff knees, hungry, frustrated and tired immediately I have to rush to Dr to get treated, so all in all I had horrible start of my vacation due to this flight .
Most importantly my another terrifying or very unpleasant experience started during the time of my return on December 12 th, I was stopped by the security and Air india authorities at the check inn process and was told that I will not be allowed to board the flight, due to the fact that I did not have a travel visa. However I was carrying my travel parole issued by US authorities, I spent close to two hour just trying to explain my part to the airline securities so they would allow me to board the flight back home but I was utterly denied. It was a very awkward and stressful situation. I felt under duress and extremely stressed out, as anyone would be when they’re stood up by the security and be denied of returning home. Furthermore, to make matters worse the Air India authority and Manager on duty (his name was BalaN ) spoke to me in a very patronizing manner, and started discussing my case with his colleague, and passenger in a comical manner which made me feel extremely humiliated, I was very embarrassed like I have committed horrible crime and I am a victim of a case . I requested and pleaded them to let me fly since I was scheduled for my surgery on December 14 th at Hoboken Medical center, but I was dealing with heartless people, no one was willing to help me . When I asked to speak to the Air India office they informed me the office was close and it would open 3 hours after the flight would have departed. They also told me not to cancel the ticket to prove that I was denied and to obtain refund from travel agent, They also informed me that if have to travel with air India on same flight I have to pay $ 10, 000 penalty and had evil laughing that they were making fool of me, they also told me to let the flight go and book ticket with direct flight that doesn’t require visa and ask me to pay the fine of 10, 000$ on the spot, I was so terrified with tears in my eyes as I was totally helpless I tried explaining my side but I was dealing with deaf ears who wouldn’t even let me speak, he kept talking over me saying he didn’t have to listen to me as travel agent made a mistake I can go ask them for refund and laughed out loudly, Pl check the c, c t, v footage of Ahmedabad air india authority office from mid-morning, . I finally decided to fly with other flight to make up on time for my surgery . I had to purchase another ticket for the same day from Emirates. I end up paying 909.00$ for my one way ticket. and guess what ? as I experienced range of emotions with distress at various stage during my flight due to the fear, frustration anger and devastation that I have to go through with Air Indian authorities
I end up having high blood pressure when I landed back to USA, My Drs couldn’t perform surgery on my scheduled time as I was running very high blood pressure.
Due to the Mental anguish I was hospitalized in emergency at Hoboken medical center on December 18 th as I could n’t sleep for many days due to emotional distress, the experience was night mare.. I still experience the severity of depression as this was unbearable,
Now who is at fault ? the agent ? the airline officer or the hiring agency who hired such people who is working in travel agency without having adequate training and we as passenger gets all the humiliation, harassments and blames who puts lots of trust in this airlines for our travel plans and person like me who is extremely careful while locking myself in travel plans, I understand airline is in money making business but isn’t it hallarious that they have dumb, trashy people representing such a prestigious company like Air India, Being a professional individual this was not the service expected from such a high repute organization, I will never ever travel with Air india in future who was a witness of such a pathetic and horrible customer service rather I will invest my money to the company who cares for their customers, who could assist much better and make us feel valuable and be held to some leval of accountability for their mistakes and errors in booking by their own travel agents .
I here with request for full compensation for my airline tickets as I have to repurchase my ticket with other flight as well as the compensation for my medical treatment and three days of my salary that I missed at work due to emergency medical hospitalization .
I can produce the letter of sickness, absence from work, emergency care hospitalization, track record of my phone calls that I made to confirm the info with Riya travels, the fair ticket copy that I have to rebook with other flight and copy of purchased ticket with air india .
I have been contacting Riya travels and they refused a claim saying it was air Indian authorities who declined my booking so Air india has to issue the compensation. I again request Air india to issue me the compensation that I have requested else I am left with no choice then to file a low suit and consult better business bureau to have a fair judgment on my case and have it resolved as per my expectation
Awaiting to hear from you soon ..

Dear Air India support team,

My mother travelled from Frankfurt to Mumbai on 27Oct 2016 . We used wheel chair service for her as she was unable to walk long distance. At Frankfurt airport wheel chair service was provided only until security check. From Security check until the Air India flight departure gate there wasn't any wheel chair support provided to her. It was a terrible experience to her been along without wheel chair to reach the departure gate, who is responsible for her not only mental stress but also the physical chalange?
Can you please explain for such a irresponsible service?
If we don't get feedback we will spread this irresponsible service news any will promote not to travel anymore by airindia especially when they need to use wheel chair service.

Kind regards,
Poul

Me and my wife travelled on flight AI 114 to amritsar on 20th September 2016 
And returned back on flight AI 113 on 10th December 2016 to Birmingham international airport, we always use Air india as we travel to amritsar every year. On this occasion I was very very disappointed with the way we were treated by the air hostesses we were ignored we did not get any response from the cabin crew when called for and when evantualy came to us the way we were treated was unfair no sort of respect shown all we got was attatude there was two or the couples which were seated near by us were treated like gods so to speak each time the light came on a cabin crew would be there straight away is this because they were white English people that's why they got gods treatment and we are Indian so we got treated like dirt.
Just to make you aware of this I will not be using Air India again in future flights and will also let other people know about our experience with your airlines, and especially won't even try to find out how much the flight is going to cost this year as I was planning on taking all the family over this year. I do hope you look into this as this could be affecting other Asian families using your airlines and who don't speak up an just suffer.

Kind regards

Mr B Singh

I travelled from hyderabad to Chicago on AI127, flight was having stinky restroom smell on rear end, when asked to clean crew said they were running late and will clean in Delhi.we were forced to travel with that smell all they did is sprayed some freshners which standed only for 15 min.

In Delhi when we boarded the flight smell was still there and we around 15 members refused to sit as we all have small children with us, Crew members were very rough in answering and pilot Vinod Kumar threatened us to call police if we do not sit .all the argument happened while flight was in motion on the ground towards runway. i have never seen such an unprofessional behavior, i request authorities to take appropriate action and follow minimum guidelines to clean toilets at least and dont risk our lifes.
Instead of argument they could have cleaned the restroom, crew members gave us restroom fresher and asked us to keep in the seat to handle the smell

we were very disappointed with the service and was feeling nauseous throughout the trip. Particularly I would like to complaint about pilot for his rude response and unprofessional way of handling the issue.
I am not sure if air India takes any action but at least the post will make aware to people that how unhygienic to travel in AI flights specially with kids and will rethink to travel with this airlines and keep them away from these flights rather than getting sick.
Food too they serve sandwiches with out wrap... its a big mistake I made to take AI flights

Sir,
First of all the flight (ai-153 on 30-12-2016) from delhi air port was supposed to start at 1:30 pm from new delhi but instead started at 5:30. I complained to the ground staff and the airplane crew that am going to miss my connection flight to amsterdam. They said they will put me on the next flight to amsterdam. As soon as I landed in vienna, I was advised to contact austrian airlines but they sent me back to air india ground crew. They could not get me on any flight for that night and could not find my baggage in the lost and found department. Finally after two hours, I collected my bags (One seriously damaged) and was sent to a hotel. I gave them all my contact details and asked them to inform me about my flight to amsterdam. They asked me to come to the airport at 7 am the following morning. When I reached the airport at 6:30 am they informed that my flight was leaving in 7 minutes. They have not informed me or any of my fellow passengers to amsterdam about this re-booking. All the air india staff was on leave and I could not contact anybody. I customer care service was terrible as they were constantly saying that they cannot help in my re-booking. After sitting in the airport for 8 hours and with no money or contact in hand I finally managed to take a ticket to rotterdam via transavia for 182 euros. I am totally disappointed and hurt by the inhumane behavior of air india towards a passenger who was left alone in a foreign country with no aid what so ever. If am not given the compensation and the proper explanation with an apology I am going to take this matter to director general civil aviation. I want a response as soon as possible. I have the images of all the boarding passes and the tickets and flight details.
Sincerely,
Manju bhamidipati

There is a problem with your online booking system my friend was at my house and booked her flights online. First she chose her flights then filled in all her information and when she went to click on agree to terms and conditions it sent her back to the page where she needed to enter her details she went through the process again and this time it allowed her to click on terms and conditions and then pay. Once she paid she noticed that the flights she had chosen weren't the flights on the itinerary she was sent. As soon as she saw this she called your customer service hotline where no one could understand what she was saying and weren't at all helpful. She was on the phone for over 4 hours trying to resolve the problem with no success.
My friends name is Joanne Suzuki and my name is Tracy Ferguson. My email address is [protected]@hotmail.com. There is 20 of us going on this trip and some or all of us were going to use air india but now none of us will use your airline. One happy customer will tell 3 people but unhappy customer will tell 100