Air Pro Master
Reviews and Complaints

MY WATEER HEATER BROKE AND MY HOME WARRANTY COMPANY PROVIDED THE CLAIM TO BE COMPLETED BY AIR PRO-MASTERS. BRAD THE SERVICE PERSON DAMAGE MY PROPERTY. MY PROPERTY WAS DAMAGED DURING THE INSTALLMENT BY BRAD. BRAD DID NOT PUT ALL PARTS TOGETHER PER HIS REQUEST FOR ME TO BUY ADDITIONAL TOOLS BEFORE THE INSTALLATION. ERIC WHOM I WAS TOLD WAS THE BOSS NEVER RETURNED MY CALLS AFTER THREE WEEKS OF LEAVING HIM MULTIPLE MESSAGES WITH VERONICA. MY PROPERTY IS STILL DAMAGED.

we have not had hot water since 2/5 after this company installed brand new water heater We have not had hot water after this company installed a "brand new water heater" and on 2/5 we were out of hot water and all we can get from this company is we are sorry for the inconvenience like you are not sorry or you would fix this. It is 2/19 lol and we still don't have hot water hahaha The customer service this company provides is what you would expect from people who aren't licensed to be plumbers.

Vendor does not respond or schedule for *** I've been waiting 5 days for them to come out and replace my hot water tank, which has saturated all surrounding drywall. They came out and saw the leaking. They never came back. They have canceled TWO different times. Now no follow up since Saturday morning where I was told the tech "called off". What am I supposed to do? I received an email this morning that it will be 3-5 days before resolution. That would be 10 days of no hot water and 12 square feet of drywall that is wet, and it's leaking into the house and saturated behind the washer. They just don't follow through.

Broke my shower and does not want to do right thing and fix it. Tech wants to just lie to AHS and waste time. I had opened a repair order for shower back on 07/10 (Service Request #: XXXXXXXXX) because shower was leaking wouldn't fully turn off water so continuously dripped. A tech came out and he replaced cartridge and left now before that date we had hot water turn on and within 10 seconds really hot water. But since he left no hot water can leave running for 30+ minutes and never above Luke Warm Water. Bathtube and sinks in same room still get hot water. But not shower. I have gone through *** now trying to get this company to fix their mess up so that we can have hot water and take hot showers. They keep sending the same liar over each time to handle the issue. Who makes false claims back to *** company. Without ever even opening the shower reports that its at factory settings. So issue requires no new parts... So really no host other then the tech spending 2-5 minutes fixing their mess up instead. I have to keep calling them out here which I will continue to do until its resolved. So they like to waste money on gas for their vehicle to come out here and also waste time that the tech could be on another job to keep coming out to mine for him to just keep continue lying to AHS. Not to mention that 3 other sinks refused to look at claiming not on work order but have always been on work order... Even the lady working front desk is a liar as called yesterday and she claims no open request.. Last request she claims was closed by AHS but AHS says it was because Air Pro Master tech lies that it was closed out. I have already contacted my Bank and issued a chargeback.. If issue is not resolved by 12/31. I will then be contacting Channel 3, 5, 8, 13 news... So hope this company will soon like bad publicity.

We are disabled seniors. A hot water tank poured out water throughout two rooms.. A tech came and lit a pilot light. We were refused service Air Pro ***(APM) was a contractor for *** My wife and I are seniors in our late 70's My wife has extreme difficulty walking and is classified as disabled. On Nov 20 our hot water heater was pouring out water and flooded the kitchen and a utility room. I called and initiated three new work orders regarding this event; all were ignored. Five days later an APM tech was dispatched to restore our hot water and clean a clogged pipe. The man looked at our hot water heater and lit the pilot light. He also cleared a clogged pipe in the kitchen. The tech shut off the kitchen water and left. He never did recheck the water heater. The tech said the water would be hot in 30 minutes. He told me that his work was guaranteed for 30 days. If I had a problem I should call the company. Thirty minutes later I tried the hot water. It was ice cold. I checked the water heater and saw water poring out. I called APM about 3:45 and was placed on hold. They closed the switchboard and sent me to voice mail. Being on hold was not unusual. I spent hours on hold for this company. I called Saturday morning. The receptionist wasn't interested in hearing my complaint and constantly talked over me. She was rude, condescending and appeared to have limited people skills. I was told that I needed to call *** get a new ticket and pay another $100. I was told that I needed to include the word leak in the new ticket. I called *** and asked for a new work order that used the word leak. I received a call from a man who appeared to be an owner or supervisor. The man insulted me and refused to send another tech unless he had a work order that used the word leak and paid another $100 fee to ***. I tried telling the man I wouldn't pay the money, I felt his tech either didn't know how to assess a leak, didn't communicate with me, and made no arrangements to fix the hot water tank. The man said it was to be done his way or not at all. Meanwhile we were left without water in the kitchen and no hot water in the house. The Friday after Thanksgiving my daughter called *** and negotiated a deal that said it would cost me nothing to complete the job. A plumber from ***, sent by *** came to the house and diagnosed the situation in ten seconds. Again this situation looked as though it was last for several more days. Friday night we agreed with *** to do the job. Saturday morning the plumber call and stated we would be charged $495 to complete the job, a clear breaking of the agreement we negotiated. Saturday afternoon APM called and wanted to schedule an appointment to install a water heater. I told them I don't want them to set a foot on my property. The Saturday after Thanksgiving we purchased a new water heater and it was installed by Sunday afternoon. Monday we canceled *** and said we have installed a new water heater. I called my home owner's insurance, *** Insurance, and reported the incident. *** called *** They came the following morning. They have to rebuild a good portion of the kitchen and an adjoining utility room. They have to replace parts on cabinets, parts of several walls, and replace floors and part of the sub floor. They did an excellent job of remediating the water damage. It's my feeling that APM was responsible for a major part of the damage to our home. The made no provisions for disabled people who are seniors. I also hold *** responsible. They did very little to expedite the repairs. To date, no compensation has been offered from *** or APM for the expenses we incurred.

Company is actively engaged in a bait and switch, an illegal practice in the State or Nevada I called ***, because I had some problems with my plumbing that needed to be repaired. They dispatched Air Pro Master of Las Vegas, Nevada. The company came out did an assessment, and they said they would need to come back to finish the work. Donnie, Plumber, called stating that he cannot find cartridges for the faucets that needed to be replaced, and that he would have to install new faucets. I said that's fine, but I'd like to pick out the faucet that he will install. he stated that's fine and to go ahead and pick out the faucet from one of the local supply stores, and he would take it out for me. I asked him what was the amount that *** is paying for the faucet so that I know how much they will be reimbursing. he said he did not know, and that I should call ***. I called *** and they stated that they would pay out $165, I also called another time and they said they would pay out $160. either way, I knew that if I had picked out a faucet that was over this amount, including tax, then I would need to pay the difference. I'm OK with doing that as that is reasonable. I called air-pro master and notified them what *** stated and airpro master stated I would have to have *** call them and inform them of this directly. they cannot hear the information from me. Air-pro master office personnel also told me that they would not call *** directly. Subsequently, I called *** multiple times and had them call, and email, airpro master, with the above information, that they would pay for $160 of the faucet's cost in, and anything up and above that I would pay for out of my pocket. I finally called in today to *** again, because things have not move forward. I had called airpro master to set an appointment for them to come out, and they told me that they would charge me $50 per faucet to install each of the 2 faucets. I Ask him how they came up with that figure. I just wanted the accounting to make sure this had been worked out. They just said that was the cost that *** told them. *** never told me that, so I called them and ask them about that. *** did not understand why airpro master had not known what the amount that *** would pay for a new faucet. I said I don't know either. I believed that this would be something that would already be worked out in a contract and in writing somewhere, yet the plumber is either acting stupid, want to gouge me, or they just don't wanna deal with it. The *** representative called airpro master & spoke with the manager, Eric. She said Eric would install the new faucets and there would not be a problem. They said they way extra if it was warranted for the faucet. I told her I understood that they may charge extra if the faucet was over the amount come on by didn't see that being the case as the faucet had a charge flash cost of $125, before taxes, but their cost would be a lower amount, being that they will buy at their Contractor Price, not the Consumer Price I was quoted. I got off the phone with the *** representative, and called Air Pro Master. I spoke with a representative and told him I like to make an appointment for them to come out and complete the work that we were supposed to have had weeks ago. The representative, Stu, kept coming on the phone and talking with someone else who was Eric, the general manager. She said that Eric said that they were going to charge me $150 for each of the faucets they were putting in, for a total of $300. when I asked her what this was for, the representative Stu stated, that it was for the pickup fee. this is something that I've never heard from them before, so this story continues to evolve. So Air Pro Master is charging me $300 for stopping by the Plumber store, where they will stop by anyway, several times a day? I called airpro master back, and ask to speak with Eric, their general manager, but he never called.