Storm Smart Building Systems
Reviews and Complaints

Non responsive. On 7/7 I ordered and gave a deposit for new hurricane impact double doors with sidelight and an automatic roll down screen. I was given a 9 week turn around. Its been 16 weeks. I have contacted Storm Smart 10 times to get an update. They have not returned any of my calls. I called today and was transferred again to a no name voicemail. I just want an update on when I can expect me doors.

Several attempts at getting our refund of $1613.00 is falling on deaf ears since *//2020 We have decided to not do business with Storm Smart and we requested our refund of the deposit of $1613.00 for over a month and we keep getting put on hold over the telephone .. nobody calls back and they promised to submit the refund on dif occasions but today, as of //2020 - nothing has happened. They have had our deposit since ***, 2020 and we want it back.

I had $9000 worth of storm smart electric hurricane shades installed 2 years ago. They are under warranty and do not function completely anymore. I have been contacting the company for the last 3 months and received no replies. I have left voice messages as well as filling out their service forms. Never receive a reply from them. It seems they are great when attempting to get your business but after getting your money they want nothing to do with you. I just want them to honor their products and at least return a call

We had a Storm Smart motorized hurricane screens installed at our home. The screens are all wrinkled and looks horrible We had Storm Smart install hurricane screens at our home in June. They are wrinkled and look horrible. Contacted the company and was told they all look like this. I replied that none on their website or shown by sales person look like mine. Storm Smart said their CEO would come out but he did didn't keep 2 appointments. Asked the company repeatedly to either fix or replace the screens. No reply. Don't know what else to do. Poor customer service, poor communication, poor to no follow up

Our screen is broken and they have not contacted me to replace it after many attempts to get information. Also, impact windows never went in. We had a hurricane screen put in. After about 4 weeks, it broke. I called and they sent someone out. They said it needed replaced. Never heard back. I called, they said nothing on file. They said someone would call me back. No one did. I called again. Told operations manager in Naples would call me. Never did. We want our screen replaced asap. Will not pay invoice until we have a working product. Also in July ordered impact windows. Was told 8-10 weeks. It is now January--6 months later. I have called at least 5 times for an update. No one ever calls me back.

On March 8 I reached out to my sales rep at Storm Smart. I had recommended their product to a neighbor, who ultimately used Storm Smart's services. As part of doing business with them, we are supposed to receive a referral fee. On March 8th, I was checking to see when I would get the fee. I was informed that the neighbor had not given Storm Smart my name, but that they would add it to that contract and I would receive the fee. I do not know what the referral fee is supposed to be, but I do know I was promised a fee for this referral. It is now July 4th and after numerous emails (including to the former CEO), I have not received my referral fee. I am attaching the email correspondence for you to review. You will see that I have been extremely patient in waiting for the fee that has been promised to me.

We have a contract with Storm Smart for shutters. Installed and inspected OK, 100% paid but they won't finish trimming. Contract #XXXXX for Storm Catcher shutters was signed on 6/30. The representative is Nick M. . Installation had some issue but was completed OK. The job was inspected for construction and electrical by Collier County and all was OK. The next step is called 'punch out' and is scheduled after the County tells Storm Smart all passed. A Storm Smart tech came with a stepladder to finish a second floor lanai! He quickly left, saying we would be contacted to schedule the completion. There has never been any call. The inspection was completed 9/23. Today is 11/04. I have contacted the sales rep who tried in vain to have the job finished by "Nicky" the scheduler. I have left at least three phone messages for "Nicky" and received no response. Perhaps I am now being ignored out of spite but regardless, Storm Smart has a contractural obligation to contact us about finishing the job and then actually finishing the job.

Contract administrator's failure to respond to two emails and a phone call requesting estimated installation date. $14624 contract for storm screens signed June 19 with completion in 7-9 weeks. Eight weeks passed, HOA and county permitting approval received. No response from SS contract administrator to emails sent on August 11, August 13, and a August phone call requesting estimated installation date. No response. Called SS sales office, spoke to Bill who promised someone would call within 48 hours. That did not happen. On August 17 sent a letter to Brian R., SS Executive Officer re: lack of customer service. No response. Did receive second phone call from Bill who promised a response in 24 hours. That did not happen. In my emails, correspondence, and phone calls, I explained that with the current national health crisis I can understand installation delays or uncertainties, that's not my main concern, but the complete ignoring of a customer's inquiry is my concern. We are previous SS customers, 7 years ago, are are amazed at the total lack of concern for customer service. Subsequent online research indicated many recent SS customers are not only experiencing complete lack of customer service, dismissiveness, but also product and installation difficulties. Based upon our pre-installation service, we cannot recommend Storm Smart of Fort Myers any more.

The company has failed to honor its warranty on a 17 foot wide storm screen that doesn't descend and hence is worthless. On July 2, we entered into a contract with Storm Smart Building Systems, Inc., 6182 Idlewild Street, Fort Myers, FL 33966 for the installation of eight large motorized roll down screens for hurricane protection (Contract #XXXXX; Change Order #XXXXX). The total price was $32,700. A deposit of $10,791 was made by means of a credit card (AMEX) at the signing of the contract. The remaining $21,909 was paid by means of a credit card (AMEX) on 9/12. The installation work of Storm Smart was completed on 9/12, and the final inspection by Collier County occurred on 10/8. The product name of the screens is Storm Catcher Wind Abatement Screen System. In early May , we started having a problem screen #8 (about 17 feet wide). It descended about 2 feet on one side and one foot on the other and then stopped. Two technicians came out to look at the screen and concluded that it should be replaced. It was scheduled to be replaced on 5/11, well within the one-year warranty period. That morning we were informed that the replacement hadn't been manufactured yet. It was finally replaced on 6/16. Since then we have continued to have the same problem, initially off and on and then consistently. I was unable to get a return call from the company and finally called John E., the Territory Manager, who made the sale to us. He contacted a person named Samantha at the company who called my cell phone very early on the morning of 11/13. Unfortunately, the phone was switched to vibrate and I didn't hear the call. I spotted the message several days later and called Samantha on three different days during the following two weeks. On each occasion there was no answer, and I left voice mail messages requesting a return call on my landline. (I left the landline number and repeated it twice.) I got none. On 11/30, I sent an e-mail to Mr. E. summarizing the above. He said that he would contact Samantha and she would follow up. She did in fact call and said that the technicians would be at our house on the morning of 12/7. On the morning of Monday 12/7, a man called to say that he was scheduled to come to our house but couldn't do so because the man he was scheduled to work with was having a day care problem. Samantha called to reschedule for the morning of 12/9. On the morning of 12/9 a man called to say that he was scheduled to come to our house but couldn't because the man he was scheduled to work with had a sick child. Samantha called and "guaranteed" that the technicians would be at our house for their first call on Friday 12/11. Not only did they not show but no one even had the courtesy to call. On Sunday 12/13 I again wrote an e-mail to Mr. E. indicating what had (or hadn't) occurred. On Tuesday 12/14 (just now) I received a call from Samantha saying that I would receive a call from her manager (Kenny Y.), who was not then in the office. That is the status as of now.

The contract is unfulfilled. The job is not complete. The contractor appears disinterested in fulfilling its obligations to a homeowner. I am concerned when, and if, city approval for the installation of the Storm Smart system will occur regarding contract #XXXXX Storm Smart is not demonstrating that it is a professional business that works to both resolve issues as well as develop appropriate actions to respond to a customer complaint. Please see the timeline below to appreciate the level of dissatisfaction and concern that exists today. 1. January 1 - Contract executed (1st page only, Attachment 1) 2. February/March timeframe - Installation due (4 to 6 weeks after contract execution/Attachment 1 Page 2) 3. May 23 - Actual installation date (Attachment 2) 4. September 30 - Expiration of original city of Cape Coral inspection permit (Attachment 3) 5. October 12 - Storm Smart submits request for 90-day extension (Attachment 4) 6. October 22 - Inspectors determine installation fails to satisfy code I am not providing the multiple dates that involved contact with Storm Smart to identify an installation date or an inspection date. During this period of time, there are several phone calls to Storm Smart between March and May to enquire on an installation date as well as a date for the initial inspection. Equally, once installation was finally complete in May, the lack of a definitive response from Storm Smart to identify when a city inspection would occur was also both frustrating and time consuming. If you need these dates as well, I can provide them. The city of Cape Coral code inspector came to the property on Oct 22, 2020. The inspector indicated that Storm Smart did not provide the correct engineering data for the project. Thus, the city inspector was not able to complete his effort to issue a valid permit inspection. After the city inspector's decision on Oct 22, I called the following day to Storm Smart. In that conversation I learned several things: 1. The Storm Smart representative assigned to manage our contract was no longer in that position and presumably no longer with Storm Smart. I suppose this could explain why the city inspection took over four months to occur (May 23 to Oct 22 2020). While an inspector did review the installation, the inspector did not issue a completed job permit as the job failed to satisfy code standards. 2. City inspectors determined that the "Storm Catcher Rolldown Executive" exceeds the length for code. The city is requiring Storm Smart to submit photographs as well as engineering documentation to substantiate appropriate design, manufacture, and installation. 3. There is no timeframe for the actions necessary by Storm Smart to satisfy city requirements; thus, the permit extension that is in effect today lasting for 90-days can expire requiring further delay. I also want to comment on the entry on the city of Cape Coral permit form, Extension Request Form, that reflects the "Payment Method." As you can see on the form itself, there is an "X" in the "Escrow" box There is no escrow involved in this business transaction between homeowner and Storm Smart. At this point, I ask that ComplaintsBoard.com work with Storm Smart to resolve the primary issue at hand, which is to gain the city of Cape Coral approval for the installation of the Storm Smart system. Secondly, I believe it appropriate for a senior Storm Smart representative to involve themselves in this situation both to identify a solution as well as a level of customer service that is absent presently.