Airtel
Reviews and Complaints

Cust ID: [protected]
name : nitin chinnannavar
tele no: [protected]

this complaint is against the airtel dth service…. the settop box has lot of issues
every month I re-charge on or before due date…but for some strange reasons, airtel want to disrupt my viewing experience!
before 2 weeks from due date to recharge, I start getting messages which blocks the screen every 5-10 mins, which says my balance the message appears on my screen which blocks viewing
“get rs 15 on recharge of rs 315 ” ! I dont understand if airtel calls this reminder? I get this messg even when I recharge!
but my question is y airtel is using my tv screen to advertise? I want to highlight that airtel
dth box is defective and they are not giving any support for the same!I hv tried calling customer care and mails but no response!
defective product and not providing service !

airtel has not done anything for 25 days and my service is blocked and my balance is getting into negative daily without service! AIRTEL IS PLAYING WITH CUSTOMERS, EVERY TIME A NEW EXEC CALLS AND SAYS THEY WILL GET BACK TO ME BUT NOTHING HAPPENS OTHER THAN I RECIEVE A MAIL…….

AIRTEL LICENSE FOR DTH SHOULD BE CANCELLED BECAUSE THEY DONT HAVE PROPER CUSTOMER SERVICE AND MOST OF THEM ARE LIERS! THEY DONT SPEAK ENGLISH AND HANG THE PHONE WHEN REQUESTED TO SPEAK IN ENGLISH!

I am Navin Jain, living at House No. 56, Sector 12A, Dwarka, New Delhi-110075. I applied for Airtel IPTV on 12th December, 2011, and paid 1750 INR. as installation fees.(Form No : 2953189)
Its been 10 days and no one came to install the connection, we tried calling on various different airtel customer care numbers and the dealer number multiple times everyday, but always the response was very cold.
Calling an airtel customer care number leads to the same routine every time, they don't even connect us to their seniors.

Name: Navin Jain
House No. 56, Sector 12A, Dwarka, New Delhi-110075.
Phone No. [protected]
Let's see what you can do"
I am utterly shocked by the rude behaviour of Airtel employees. Please have the decency to resolve this as quickly as possible.

Navin Jain
[protected]
Form No : 2953189

i get continues flash messages in my handset from airtel there is only ok button for cheating me when i press a button they cut me Rs. 3 its irritate me when i call customer care she told me sir this is under control of your handset not us i ask her tell me how to stop theses message she told look in setting i ask which settings she told every handset has there own settings my question is if they don't have handset management skill why these are sit there only for making fool to there customers, rally bad service from airtel am not with them so that's why i am going to change my service provider Airtel is bad and cheating me

Here is sample message : Sita ji ke pita ji ka kaya nam tha ans deejaye or jeetiye RS 3 ... press Ok

i Have Opted Airtel Broadband with fixed landline on 1st december, 2011. and i had an issue with incoming calls from December 7th 2011. i have called the complaints grevience cell on the same issue, With their response of solving the issue with in 16 hours and 42 minutes i have been waiting for the issue to be resolved.
this is been a continuing process every day that i call them regarding the issue and they are postponing the time every day. stating that it is a technical issue.

I have spoke with 11 of the executives till date including 2 of the Senior managers. It is been very difficult to handle the issue to be resolved.

Please help me in resolving the issue.
Hoping i get some help from you.

Thanks,

sir my mobile no is [protected], airtel prepaid.my balance has been deducted twice on 9/12/11 Rs.49 for mp3fulsong and for same region on 27/11/11 Rs.20, wheres i hav not requsted for such services.on first deduction, i calld costomer care on 121 he replied that i have given the request, i asked how i have requsted, he told that i can't tell then i asked to take this complain, he refused telling that we are not taking such complain.i left that but again same thing happend and i again ring to 198 and asked for reason this time he told to provide reason by sms but didn't done so.first time i have stopped that service by sms.now what can i do?do i stopped using all services of airtel ?will i get my hard earn money back?is there any action taken against airtel for such harrasment?

thankig u!

Sir, i am so disappointed nw with Airtel's service .because they again deduct Rs.24 in three times without any reason saying that i downloaded one of their java games. I dnt knw abt this game and i will not got this also. I have already face d same situation many times before from airtel. Proof for their deduction is shown below

The Last 5 Charges are : 1. Subscription Service_GamesClub-Rs.3.00, 09/12/11, 01:46 AM2. Games_Java Game-Rs.1.00, 08/12/11, 02:38 AM3. Games_Java Game-Rs.22.00, 07/12/11, 10:39 PM

Kindly take a necessary action about dis fraud of Airtel and for the refund of my money also.My mob number is 9995905775Please do the needful at the earliest sir.Vineeth.sg
Trivandrum
Kerala

Hi,

This is Joy Chakraborty, an Airtel customer for last 5 years in Pune.

Recently I had subscribed to Airtel's 3G service on my new Samsung Galaxy S2 and this mail is to be vent out my frustration on this so called service which I could not enjoy till date.

It has been more than 7 days that I had taken this service and to my utter disappointment and frustration I have not received the 3G speeds and service on my cell for not more than 1 day and even that was not continuous and seamless. All the time on my cell I am just getting the Edge GPRS service with its slow speeds.

A customer who pays for 3G to leverage the benefits of his phone, is rendered so helpless by the lack of service and he still has to pay for the 3G rates at the lower usage limits. WHY is my question, please answer.

Now, please hear the insult to injury here, I have been constantly calling the call center's through 12134 and raising my query, every time I call them the only help they do is to say, " Sir we understand your problem, we have raised your complaint and our backend team will get back to you in 48 hours", It has now been more than 5 days that I am waiting to hear from them and till now NO CALL. WHY is my question!

This is the situation of your 3G service and customer care. If possible please help me even if you do not help me, please do not make false promises to your other customer, I understand that customer are certainly at the lowest level in the value chain of Airtel organisation and my case is certainly making it more and more evident.

I apologise if anything written above is inappropriate, it is just a customer anger on the lack of service it is promised and it pays too, but has not idea why he doesn't get it.

Best Regards,
Joy Chakraborty

Dear Customer care,

Subject: Airtel billing discrepancy on my mobile number [protected].

I need my 4 month payment details for my post-paid number [protected] as I see, in a month multiple SI are being send on my 2 credit cards & the amount are getting debited from them(CitiBank & SBI card).
Also, there is discrepancy in the payment getting displayed in my airtel account & my credit card bills!

Following are the discrepancy:-
Bill payment for SEP11 :-
Airtel Bill for period: 20/07/11 - 19/08/11; Due Date: 08/09/11; Amount: 487.98/-

Payments done in Sep11:-
1) Debit on my Citibank Card Number ************8016 via SI
Date: 03/09/11; Transaction ID: [protected]; AIRTEL - BAA/C NO. [protected]; Amount: 487.98 Dr

2) Payment - Bill Desk NET Banking; Date: 05/09/2011; Payment: 487.98

i would like to resolve this soon.

I am getting call from the airtel. that fellow name is kumar. he is used to call me from this no [protected] telling that there is a due in your postpaid bill. you are using the no, that had taken in the name of srikanth (i dont know who is he) if u dont pay d bill i will fail a 420 case against you.

firstly i dont know who is srikanth and i dint use any postpaid no till now. i am using idea from long time its prepaid. i had taken one new no recently its also prepaid this is docomo, for this number he is calling.

if someone is taken a no in his id proof, he is responsible for that. i dont know why he is calling me and telling me to pay the bill and if not he would fail 420 case against me. he is disturbing my work by calling.

i would like to resolve this soon.

I have extreme bad experience with Airtel recently
I had a land line and broadband connection from Airtel. I requested for shifting the equipment and fixing it to the new place I moved into in Oct l2011
Airtel team confirmed 26th Oct to be the day they would close this. Since then I have been receiving calls from Airtel asking me for appoint ment to fix the same however no one turns up. There are calls from some Airtel teams to me saying that they are not getting permission to set up the new connection in the new buliding which is a story created by Airtel field services team as there are lot of families in the same building with Airtel landline and net enabled in the same building.
Every time there is someone who calls says the same story. When I have enquired who the person is stopping you in fixing the same they dont have any answwr
Overall when I call up customer service the escalation time is 15 -20 mins wait time. Complaints are not registered on request. Assurances are made by Airtels so called escalation handling managers but no point.

Airtel has no value for its customers. I have names and numbers of all people who have assured me of fixing the problem but in vain.

Hi, Airtel call home never refunded us back the money even afetr several mails and calls. Whats hould we do about it? Now we do not have any means to contact them.

Raj

I want to stop my service at Airtel Mobile for the No. [protected]. But, the company is not allowing me for the same.

its complaint about dnd on mobile number [protected]... without permission
please remove it before i take strict actions towards the company..

I have two airtel connection in Indore one is 0731+4035063 i have paide 3849/- Rs.by receipt no. 357330, dt.1/7/11 in advance f0r 5 months payment for un limited internet use and 1 month extended free internet rent there for for 6 month, but from 1 st month i am receiving bill to pay more amount, even i have made 2 complaints, but my airtel land line phone is also disconnected, i cant make call from 3 months my complaint no. is 2331858 and 4925794, all resposible oficer of airtell told me we are solving your problem but they are not doing same, they are avoiding to solve my problem because they know they have my advance payment i cant do any thing.
another my new internet connection with tel. phone conection having account no. [protected], in this bill of airtel have Added 250 Rs. instalatin charges which i have paid in advance to airtell by receipt no. 8014, some gaurav of airtel having cell no. [protected] have given me this receipt.

I think the below mails which I send to Airtel are enough to explain the complaints,

---------- Forwarded message ----------
From: soji cyriac
Date: Mon, Nov 7, 2011 at 2:16 PM
Subject: Airtel Number - [protected], perfect example for the worst service from Airtel, hope you will consider this e mail
To: [protected]@airtel.in, s.[protected]@bharti.in, nodal.[protected]@airtel.in, appellate.[protected]@airtel.in

Dear Sirs,

Please go through the below mails to get an idea my complaint (ref number - 205436 ).

Till date Airtel is unable to solve this issue ( I registered this complaint on 6th July 2010) and i'm getting lot of calls from Airtel. I am surprised with the servicing quality of Airtel - even you are unable to process a simple request.

I'm frequently getting calls from Airtel from 6th of July (Numbers are - [protected], [protected], [protected] ) asking about the issue and after explaining everything in detail also you are unable to solve this issue.

6th of July onwards my account is suspended (Please check the conversation I had with your executive on the same day to know the commitment she made). But still I'm getting call to pay my bill. I made all payments till July and i don't have any idea for what you are charging - even i'm not getting bills.

last week i got the information that you are unable to shift my account because of feasibility problems. But till date no service engineers from your side visited my home to check the same and after 3 months only you are providing me this reason.

I'm requesting you to check my conversations with your executives reg this complaint - i trust that you are recording the same. I made all these from my mobile phone number [protected].

I received acknowledgement mail from Airtel after sending my mail dated 1st August, 2010 @ 5:46 PM. But there is no reply for these mail also.

So, i'm again requesting you to do the needful to solve this issue (I already purchased another broad band connection, so I do not want to continue with Airtel)

Hope some action will take place after this mail.

Regards,

SOJI CYRIAC
[protected]

---------- Forwarded message ----------

Date: Mon, Aug 1, 2011 at 5:46 PM
Subject: reg: fed up with the WORST service from AIRTEL Customer care (Copying this mail to Mr. Pawan trivedi & Mr. Manish Singhai to get a clear understanding about your customer care service)
To: [protected]@airtel.in, nodal.[protected]@airtel.in, appellate.[protected]@airtel.in

Dear Sir/Madame,

This is in relation with my Airtel Landline Number - [protected] and Complaint reference number 205436.

One month back i requested for shifting the instrumet to my new house. That time one lady attended and committed that within 20 days airtel will do re installation, this delay is due to technical up gradation. i accepted that and after 20 days also there was no informations from Airtel.
Last week again i tried - one Mr. Ganesh attended the call he committed that airtel service engineer will come within 24 hours. I waited for three 24 hours, after 72 hours i called customer care again. In customer care, after telling the reason they are simply disconnecting the call. In my third attempt one "Manager" (he introduced himself like that, i think his name is Mr. Vivek) attended and i informed him to cancel my connection. He committed that he will do the same and i will get a call back from Airtel before today 12 PM, because his colleague was not in seat.

Again Today 05:11 PM i tried to contact customer care. But the same thing happend. After hearing the complaint they simply disconnected the call.
(You can check all the calls I made to Airtel customer care and please evaluate the respect they are giving to their commitment.I believe that you are recording all these calls for future reference.)

Now i want to cancel my Airtel Broadband connection, because of the poor service. As i'm unable to talk to your customer care executive, please consider this as my confirmed request for cancellation. Please provide me the cancellation request number via return mail and you can come and collect the instrument. If i'm correct, there is no pending payment from my side.

As i'm going to apply for another service provider's broad band connection, i won't be ready to continue with Airtel.

NB: Copying this mail to Mr. Pawan trivedi & Mr. Manish Singhai to get a clear understanding about your customer care service

Regards,

SOJI CYRIAC

From october 29th 2011 rupees five is being deducted from my account by the service provider. I contacted customer care executive by dialing 121. they told me that mobile office has been activated so i'll have to dial *567*2# to disconnect from the service. I dialled but then also the money was deducted simultaneously. I again contacted customer care executive having the same reply. now, from last three days when I'm daililg 121 to connect customer care executive the call is directly diverted to *121# with no response and fiftey paise is deducted every time. today ruppess forty has been deducted from my account and when I treid to call 121 same diverted response was found. I'Ve never asked for such service which I'Ve been charged for. please help.

I have submitted my documents for airtel money and paid Rs. 75 for airtel money activation by 17/10/2011 1:30 PM with silverline networks collection center at Ascendas IT Park, Taramani and was under the impression it will get activated in 4 hours. After multiple follow ups with customer care and the retailer it happened by 19/10/2011 around 6:00 PM and i was told in another 7 working days gold member activation will happen after address and id verfication. I was under the impression it may not happen so, as the delay caused in the normal activation itself. So, i was checking with customer care for tracking the status on a daily basis as i was looking to avail an offer from Viveks which will get expired in a week time. But i was always getting the same reply (replay) that the activate will happen in 7 working days and there is no status tracking at their end. To my surprise, i got an SMS saying the address proof is still not received by airtel money and asked me re-submit the same. So, i called the customer care to help me out and they directed me to go to the retailer or re-submit with another dealer. When, i asked with customer care itself to follow up and help, they told this is not in their context as the document itself is not received. I have already lost a week's time and still the process itself is not started. This is mainly due to silverline networks form processing issues. Now, i have to follow up with them. I am not sure whether my account will get activated before the offer expiry.

Hindustan petroleum corp. Ltd, srinagar has switched over from bsnl to airtel under corporate cug plan. The reason for change was to get better coverage of network as the signal level used to be very weak inside our office building situated at nh-1a pampore, j&k. However we are again facing same problem with airtel network also. The signal level is very weak and people often complaint that our mobile phones are always coming out of reach causing inconvenience to our customers. Since supply of petroleum products come under essential commodity act, hence our communication system has to be always upto mark. Airtel representatives also faced same network problem at our office when they came for completing documental formalities for taking new airtel connections.
I have written first email to all the executives of m/s airtel j&k and m/s ericsson j&k on 27.07.2011 with 10 followup email till date but no one in airtel/ericsson seems to be interested in sorting out our issue.
Please do something so that we get a relief

I have been calling up airtel time and again and requesting them to stop my ebill but they have conveniently turned a deaf ear to my requests eversince. I also smsed stop ebill id from my mobile but I still don't receive paper bills in my mail box. I am sick of ebills. Please discontinue ebill in my account and send me paper bills for my landline no. 011 - [protected].

Samgyas

I had been using an activated SIM bearing no -[protected] since 27th Sept'11. At the time of purchasing the retailer (Barabhuja Electricals, Bhubaneswar-30) had taken all the relevant documents with due signatures of mine. I was happy to get internet networks through Airtel. But suddenly on 9th Oct'11 SIM has been blocked without any intimation of reason to me. I had been moving from pillar to post to get the SIM reactivated. To my asking of the reason to retailer when he forwarded it to distributor at Baramunda, they said the signature of mine was not matching. I got this response ultimately moving after 4 days of disconnection and my repeated contact to the retailer-distributor. Yesterday when I personally went to the distributor's office to sort out the problem they said the SIM has been barred. I could not understand such kind of indifference of AIRTEL company. Without any intimation of reason how come the customer will know that signature was not matching or any other problems of SIM deactivation ?
Bharati Mishra, Bhubaneswar