Airtel
Reviews and Complaints

I have not yet received the payment receipt from Airtel. I paid rs. 6939 cash to Mr. Mukesh Sharma at Ahmedabad Gujarat. His mobile no is [protected]. We have called him several times and have demanded for the receipt but he always runs around the bush. On the top of it he got angry like anything and said"Mai kya aap ke paise leke bhag jane wala hu." I request airtel to take immediate action on this issue and train its executives how to talk with clients. Mr. Mukesh gave several calls before i paid the money but vanished immediately after that. I had to call him and airtel several times to get my connection done. My details are as follows: Name Harjit Bagga, M: [protected]. Got airtel broadband connection on 11-04-11. PCAF NO: RSA87804.

Dear, sir l need to unsubscrib from games club service . My mobil number is [protected]. I have not subscribed GamesClubSubscriptionForrs service from [gclub.in]. But last 25 days i lost my accoun balance for this service . I call custmer care. But he says no any service activate in my airtel mobai number. I say him last 25 days i lost about 70 rupees for this service. But he can't solve my problem. So request you please stop GamesClubSubscriptionForrs service from my airtel mobail number [protected]. Please inform me to deactivation games club service sms on my mobile number. You also inform me to my e-mail id: [[protected]@yahoo.com]
I am waiting for your respons . Otherwise i go to consumer court for this metter.

I am terribly upset and shocked ! I applied for Airtel broadband (Application number: TBLR230493) on 28th of March 2011. Guy named Santosh (Cell ph no: [protected]) came to my house, took documents along with cheque of Rs. 1100/- and promised to give connection between max. 3 working days. I waited for 4 (not just 3) working days and called him up. He appologized and said that there is some connectivity issue in my area and giving connection will take time! To my horror, the cheque was encashed on 2nd april 2011. I called up again, saying why was the cheque encashed if connectivity is not being given. The reply that i received is that connection shall be given but it will take time ! I logged complaint with Airtel (Complaint no : [protected]), was told that the problem shall be resolved withing 8th April else money shall be refunded. NOTHING HAPPENED! I called up AGAIN, escalated the matter to so-called supervisor Mr. Praveen (cell number : [protected]), who in return appologized and promised again to work on it! Needless to say nothing happened again! I called up Airtel again and another complaint was logged (Complaint no: [protected]) assuring a solution! I am shocked at this mockery made out of customers by Bharati Airtel !
Is this how we should be treated for trusting a Brand? This is a Sheer DISGRACE! I dont need ANYMORE appologies, I need a SOLUTION!
Medha Gupta
D'souza Circle
Near Lifestyle
Contact no: [protected]

Dear sir,

Dut to the third class service provided by airtel I have just appied for number portability.Instead of repeatedly telling your customer care about balance deduction from last three months there is no action taken . and balance deduction is continously done by airtel in the name of games, model wap and all that type of stuff. And the response from your customer care is that you have clicked on the link and thats why your balance has been deducted. and we will not give th refund.

Ok but as soon as i have registered for MNP There is a call from your customer that they are ready to give refund.and after giving refund the same procedure is repeated.And the people which u have appointed as a customer care behaves like they are superiorand disconnects the phone.they doesnt care whether the customer will go or not.

if you think by doing advertisement with film stars company business will grow then your are wrong .First improve your service and then only you can go ahead.

Hi,
This complaint is on behalf of my mother (Mrs. Rani Rai), who has an airtel connection, numbered [protected]. It has come to her notice that airtel has been unnecessarily deducting and over-charging her for calls made from her number. For instance, on April 1 2011, she noted that she had a Rs.20/- balance on her phone. After a couple of hours, when she tried to make a call (she had not received/made any calls during that time), she heard a recorded message informing her that there was no balance. On another occasion, she made a test-call to investigate this, and noticed that for a local call that lasted a couple of seconds, she was being charged Rs.3.00 as against a normal charge of Rs.0.50/- She even brought this to the notice of the customer care people, who assured her this would not happen again. However, she has noticed that this has not stopped. On browsing through this complaint board, I noticed one Mr.Swapnil Deshpande had also recently brought to notice a complaint of a similar nature. Does this mean Airtel is defrauding it's customers? I demand a quick redressal of my grievance, and urge airtel executives to look closely into this matter. Being an IT auditor, to me this seems to be a matter of grave concern and indicates corporate fraud. I shall pursue this severely if it's not heeded.
Thanks!
Pragathi Rai

I lost my mobile along with my sim card. I called airtel customer care and blocked the sim for time being. I tried to get new sim. As am conceived and about to get admitted by 15t april I sent my husband to collect new sim card from airtel connect which is there in anna nagar opposite to k4 police station along with my proofs voter id pan card and photo. But te retailer refused to give a sim saying a concern person should visit the place in person, even after saying that am carrying, which a tremendous stupidity. Now I dont have any number to call airtel and discontinue my service.1. This is a real poor customer service I ever had. As am going to admit I wont be able to contact any one for emergency. 2. These people will send the bill just with the rent, which is a loss for me. Am really disappointed by this time.

Hi :
My name is Vinod kmar and i am a very old coustomer of Airtel, might be from the past 9 years.
I am using Airtel service from so many year in one or the other way like..prepaid, postpaid(corporate connection), broad connection.
Presently i am having one postpaid and prepaid mobile connection with one INTERNET USB with connection.

Before i start up with my query i would like to tell you that i was completely suprised with the service of Airtel and its officers given to the customer which has changed my 9yrs of thinking completely.
My query: I had brought an Airtel USB internet connection (# [protected]) on my brothers name . so i used the net connection for some time thought of to take airtel broadband connection instead of usb so opted of disconnection. As i have raised the request somewere 5 months back. Even after that i started getting bill for 2-3 months laster i paid the bills and registered one more complaint for disconnection and then bill had stopped comming and the customer care service office confirmed the disconnection. But to my surprise i got a mail last week to make a payment of 3280INR else legal action will be taken.
So with refernece the mail i spoke to the office( Ms Reni -[protected]) whose number was available in the mail and given her all the communication i had with customer care including the service request no's i had at that time. so intead of invetigating the matter she insisted to pay the amount or if required take legal action from your side as well.
I would like to ask is this the way a customer is handled.
Now if this is not cleared i am planning to disconnet my postpaid #[protected] and all other prepaid connection i have with my family.
my communnication with aitel:
Tue, Jan 4, 2011 at 4:02 PM
subjectAcknowledgement Mail.

hide details Jan 4

Dear Customer,

Thank you for writing to us.
Your reference no is [protected] .
Please quote this no. for future reference. We shall revert to you within 24 hours.

Warm Regards
Airtel Customer Service
--------
Tue, Jan 4, 2011 at 6:23 PM
subjectRe: REQUEST FOR DISCONNECTION AT THE EARLIEST [|BAL|[protected]|[protected]|]

hide details Jan 4

Dear Customer,

Ref: Email Dated -04/01/2011 expressing concern regarding receipt of bill after cancellation of your airtel Data card number [protected].

Thank you for your email to airtel and the opportunity to assist you.

Your concern has been registered.The Service request numbers are [protected] and [protected]. We will revert to you on or before 04/01/2011 and 14/01/2011 respectively.

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.

Yours Sincerely,

Hari Haran
Customer Care
Bharti Airtel Limited
-------
[protected]@airtelindia.com

dateTue, Jan 4, 2011 at 3:51 PM
subjectRequest for disconnection at the earliest
mailed-bygmail.com

hide details Jan 4

Hi :

with refrence to the below said details.

Airtel Number: [protected]
Account Number: [protected]

I have raised a request for the disconnection of the no in the month of Oct 2010, but its still working and the bill is getting generated everymonth. inspite of me assuming it to be
disconnected and not using since i requested it for disconnection.

I have called customer care for the same purpose but the response was not satisfactory.

As i have again been to the Airtel service center today but he has generated a new request no : [protected].

But i was waiting for the mail confirmation since oct for the cancellation and dint get the same, so the process from Airtel side and bill has been generated for nov and dec month.

so please let me know at the earliest.

Hope i get a satisfactory response this time.

Thanks & Regards,
Vinod Kumar.

Anticipating a satisfactory response from the company.

Best Regards,
Vinod
+91 [protected]

Dear sir, I am tired of airtel poor and slow broadband services, inspite of paying so much money am not getting good services in return.hence, i want to disconnect this poor connection.everytime i complain, engineer come and check and after that for few hours it works well.but after that same poor services.I've taken plan of 999/-, but bill comes of around 1500.and inspite of that half of the time landline remains dead.please kindly disconnect. I never expected such poor services from airtel, and i dont want airtel services now.kindly diosconnect as soon as possible.

The below given is the proof of my complaint mails to airtel.. they keep on saying that i will get the refund in 7 days. it almost 3 months passed.
they charged me twice giving two customer IDs to me. the refund of my first connection which is not activated and used to be refunded.I've taken only one connection. I used credit card.
details are in the below mail. read from the bottom.
Mobile Number [protected]

From: Jayarous Antony K.S. [mailto:[protected]@gmail.com]
Sent: 09 April 2011 PM 01:47
To: Jayarous Antony K.S.
Subject: FW: Refund Not Yet Received
Importance: High

Hello all… may I know the status of my complaint?

From: Jayarous Antony K.S. [mailto:[protected]@gmail.com]
Sent: 30 March 2011 PM 02:46
To: [protected]@in.airtel.com; dthnodal.[protected]@airtel.in; [protected]@airtel.in; [protected]@airtel.in
Subject: FW: Refund Not Yet Received

You guys are cheating… if you need money don’t steal like this… better are the beggars…

From: Jayarous Antony K.S. [mailto:[protected]@gmail.com]
Sent: 30 March 2011 PM 01:43
To: dthnodal.[protected]@airtel.in; [protected]@airtel.in; [protected]@airtel.in
Subject: RE: Refund Not Yet Received

Dear all,
May I know the progress of your work?

From: Jayarous Antony K.S. [mailto:[protected]@gmail.com]
Sent: 28 March 2011 PM 02:26
To: 'dthnodal.[protected]@airtel.in'
Cc: [protected]@airtel.in; [protected]@airtel.in
Subject: FW: Refund Not Yet Received
Importance: High

Dear Sir,
Do you believe in customer service. I think I’ve experienced the worst service from Airtel. Please find the tailing mail which will tell you that how a customer can be harassed the maximum by a company.

I’ve been requesting for a refund from Jan15th onwards and still they have not provided the same.

I’m sending this mail with the hope that you can at least do something on this.

Thanks and Regards
Jayarous

From: [protected]@Airtel.in [mailto:[protected]@Airtel.in]
Sent: 26 March 2011 PM 12:25
To: [protected]@gmail.com
Subject: Refund Not Yet Received

Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@airtel.in

________________________________________
From: "Jayarous Antony K.S." [mailto:"Jayarous Antony K.S." ]
Sent: 25-03-2011 3:56 PM
To: [protected]@airtel.in; [protected]@airtel.in
Subject: RE: FW: Refund Not Yet Received

Dear All,
If you are not planning to give the refund the next thing I’ll be doing is would be forwarding this chain mail to all of my contacts and friends.

From: Jayarous Antony K.S. [mailto:[protected]@gmail.com]
Sent: 15 March 2011 PM 04:35
To: [protected]@airtel.in
Subject: FW: Refund Not Yet Received

Dear All,
Please let me know when is your holy “ 7th” Day is going to arrive.

Jayarous Antony

-----Original Message-----
From: [protected]@Airtel.in [mailto:[protected]@Airtel.in]
Sent: 06 March 2011 PM 01:33
To: Jayarous Antony K.S.
Subject: Re: FW: FW: Refund Not Yet Received

Dear Customer,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding refund against customer ID [protected].

We sincerely regret for the delay in responding to your mail and inconvenience caused to you.

We would like to inform you that as per our telephonic conversation with you on mobile number 91-[protected] dated: 6th Mar 2011, we have forwarded your request regarding refund to our finance department. Your amount will be credited to you within 7 working days.

Your complaint number for the above issue is 5748259.

We look forward to a long and fruitful association with you.

Regards,
Priti Mishra
airtel digital TV

"Jayarous Antony To
K.S."

Subject
03/04/2011 01:59 FW: FW: Refund Not Yet Received
PM

Reminder

Complaint Number 5501813

Jayarous Antony K.S.

-----Original Message-----
From: Jayarous Antony K.S. [mailto:[protected]@gmail.com]
Sent: 02 March 2011 PM 04:15
To: [protected]@airtel.in
Subject: FW: FW: Refund Not Yet Received

Refund Not Yet Received.

Complaint Number 5501813

Thanks and Regards
Jayarous Antony K.S.

-----Original Message-----
From: Jayarous Antony K.S. [mailto:[protected]@gmail.com]
Sent: 01 March 2011 PM 03:36
To: [protected]@airtel.in
Cc: alfred.[protected]@shelltransource.com; naiyoum.[protected]@airtel.in
Subject: FW: FW: Refund Not Yet Received

FYI

http://www.consumercomplaints.in/complaints/airtel-dth-c531187.html

You are becoming famous(as I promised)step by step.
Wait for the next step!

Thanks and Regards
Jayarous Antony K.S.

-----Original Message-----
From: Jayarous Antony K.S. [mailto:[protected]@gmail.com]
Sent: 01 March 2011 PM 02:55
To: [protected]@airtel.in
Subject: FW: FW: Refund Not Yet Received

Hello,
When is your 7th day going to come?

The first mail I sent was on Jan 15th 2011 Today is 01st March 2011

Thanks and Regards
Jayarous Antony K.S.

-----Original Message-----
From: [protected]@Airtel.in [mailto:[protected]@Airtel.in]
Sent: 19 February 2011 AM 10:40
To: Jayarous Antony K.S.
Subject: Re: FW: Refund Not Yet Received

Dear Customer,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding refund against customer ID [protected].

We sincerely regret for the delay in responding to your mail and inconvenience caused to you.

We would like to inform you that as per our telephonic conversation with you on mobile number 91-[protected] dated: 19/02/2011, we have forwarded your request regarding refund to our finance department. Your amount will be credited to you within 7 working days.

Your complaint number for the above issue is 5501813.

We look forward to a long and fruitful association with you.

Regards,
Sonia Puri
airtel digital TV

"Jayarous Antony To
K.S."

Subject
02/12/2011 04:14 FW: Refund Not Yet Received
PM
Dear All,
Please find the last credit card bill of mine. I can see that you have charged 5990+831.67. I believe the 5990 that you have to refund and the 831.67 is the emi scheme of 4990(6 months emi). This is just for your reference. I’m expecting the refund before the due date.

Thanks and Regards
Jayarous Antony K.S.

From: Jayarous Antony K.S. [mailto:[protected]@gmail.com]
Sent: 11 February 2011 PM 03:44
To: [protected]@airtel.in
Cc: alfred.[protected]@shelltransource.com; naiyoum.[protected]@airtel.in
Subject: FW: Refund Not Yet Received
Importance: High

Dear All,
Yesterday I spoke with Anusha at your customer care number and she promised me a call back within 30 minutes and till today I’ve not received the call. No again I called and spoke with Dhanalakshmi and I had to explain the whole story and after all that she said she will transfer the call to his supervisor. I spoke with Venketes Moorthy and he again collected the whole details and promised a call back in 2 hours. Promising the refund.

Dear All,
This mail is to inform you that now the amount 5990 is not enough for me that you have to refund. I need the amount 5990+ the service charge charged by the bank. Now my online bill shows 6821.67 Total Billed Amount (Balance as per last month's statement). If that includes only your charge if 5990 then I need the complete refund of 6821.67Rs.

One more thing. The last date to pay the bill is by 20th Feb. If you are not paying it you will see this complaint all over the world(WWW) and I’ll make you famous, you can no more cheat anyone else. Additionally there will be case filed at consumer court.

I’ve all my proofs.

Thanks and Regards
Jayarous Antony K.S.

From: Jayarous Antony K.S. [mailto:[protected]@gmail.com]
Sent: 10 February 2011 PM 04:03
To: [protected]@airtel.in
Subject: FW: Refund Not Yet Received
Importance: High

Dear All,

I’M TALKING ABOUT REFUND OF 5990 Rs.

If you don’t get me on call- E-mail…. Reply….That is fine.

Regards
Jayarous Antony

-----Original Message-----
From: [protected]@Airtel.in [mailto:[protected]@Airtel.in]
Sent: 10 February 2011 AM 10:38
To: Jayarous Antony K.S.
Subject: Re: Fwd: Refund Not Yet Received

Dear Customer,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding airtel Digital TV services.

We sincerely regret for the delay in responding to your mail and inconvenience caused to you.

We would like to inform you that we tried to contact you on mobile number
[protected] dated: 10/02/2011 but your number was not responding (ringing).
As per our records your services are active with South Economy Sports 4 month package (Rs.1590/-) and 111 days of free preview period is left in your account.

We would also like to inform you that English Plus top up (Rs.55.15/month) and Kids Plus top up (Rs.27.58/month) are active in your account. Your current account balance is Rs.3567.27/- as on 10/02/2011.

Kindly revert us with alternate number for further assistance or call our customer care 12150/[protected].

We regret once again for the unpleasant experience and assure you that every effort is being made to ensure that such lapses do not recur.

All our customers are important to us and your feedback will aid us in introspection and improvements in our processes ultimately leading to customer delight.

It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.

Regards,
Monika Rangi
airtel digital TV

From: Jayarous Antony K.S. [mailto:[protected]@gmail.com]
Sent: 08 February 2011 PM 06:36
To: [protected]@airtel.in
Subject: FW: Refund Not Yet Received
Importance: High

Dear All,
Please find the billed amount of my credit card. You have charged me
5999 instead of 4999. There is also an outstanding authorisation pending amount of 4999.

The last date of my credit card payment is 25th February. I do not have enough money to pay as you have billed. If the bank is charging any fine because of your irresponsibility, I’ll certainly go to court. With all the call recordings and mail prints.

Please do the needful to waive of 1000 Rs and cancel the 4999 payment authorisation. To make sure that there is no issues in bank dealings it has to be done before 25th February.

Regards
Jayarous
From: Jayarous Antony K.S. [mailto:[protected]@gmail.com]
Sent: 06 February 2011 PM 01:19
To: [protected]@airtel.in
Subject: Fwd: Refund Not Yet Received

Who said that this mail is regarding installation of airtel digital tv?

read the mail properly... and reply

-------- Original Message --------
Subject: Re: Fwd: Re: Fwd: HDFC unbilled amount
screenshot

Date: Sat, 5 Feb 2011 14:18:11 +0530

From: [protected]@Airtel.in

To: Jayarous Antony K.S.

Dear Mr. Antony,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding installation of airtel digital TV.

We sincerely regret for the delay in responding to your mail and inconvenience caused to you.

We would like to inform you that we tried to contact you on mobile number
91-[protected] dated: 05/02/2011 but your number was not responding.

We would like to inform you that as per our records your installation of airtel digital TV has already been done and your services are active.

Moreover, we would like to inform you that your customer ID is [protected].

We look forward to a long and fruitful association with you.

Regards,
Sonia Puri
airtel digital TV

-------- Original Message --------
Subject: Refund Not Yet Received

Date: Fri, 04 Feb 2011 20:34:15 +0530

From: Jayarous Antony K.S.

To: [protected]@airtel.in

Dear Airtel Digital TV Customer Care Executives,

I don't know what kind of customer care service you provide, or is it that there is no such service exists for Airtel Digital TV!.

I send you the first mail on 15th Jan 2011 and it is already 20 days passed and I even have not received a reply from your side other than System generated auto reply.

I called many times to your customer care office and you always ask me to mail the details to you and there is no reply after that.

The people with whom I talked with are given below

Alfred - alfred.[protected]@shelltransource.com This guy asked me to make the payment of 4990 again and he promised that the 5990 will be refunded. We spoke over phone and he gave me his email ID for me to send the details.
Please check the tailing mail for details. I've never received a reply from him. I think he resigned from your office or he may not be a customer care executive. That must be why he gave me an excellent service.

Naiyoum - naiyoum.[protected]@airtel.in
He is another guy who cheated me again just like Alfred did.Please find the tailing mail for details.

Deepti Nigam - [protected]@airtel.in
This is the first person( a human being) who replied to me via email stating that she has done something to solve this issue(send mail to the concerned team). But again after the mail there is no any other reply

Now my question is do you really have a department called customer care. If yes I need a solution for this issue. I need some human being to take care of this issue from Airtel. I'll not be satisfied with the system generated auto reply. If you cannot give a solution to my issue I'll sue you.

once again I'm mentioning my issue below for you.
I got a call from you
offered me a scheme of 5990, 6months validity, after that 220 per month.( cheated me saying that HBO and star movies are included in it, in actual they were not there).

I made the payment via credit card
HDFC bank-screen shot attached
Customer ID [protected] given after that.
Transaction Number [protected]
rs5990
06-Jan-2011
connection was promised to be activated on 1st february EMI Scheme for HDFC
3000 + 3000
Validity 6 months
220 monthly
250 free balance

later plan i called the cust care to know regarding the new offer of 4990 4months
225 monthly
talked to alfred and he said he will give rge refund of 5990 and will charge only 4990 asked me to make the payment again of 4990 i made the same and he asked me to mail the details to him for refund of
5990
(6 months EMI scheme)
same card used.
Txn Number [protected]
new cust id given to me [protected]

Jayarous

---------- Forwarded message ----------
From:
Date: Tue, Feb 1, 2011 at 12:04 PM
Subject: Re: Fwd: Re: Fwd: HDFC unbilled amount screenshot
To: "Jayarous Antony K.S."

Dear Customer,

Thank you for writing to us at Airtel DTH Services.

We have received your email and we shall revert to you at the earliest.

Please note that this is a computer generated auto response.

Warm Regards,
Airtel Customer Care
www.airtel.in

---------- Forwarded message ----------
From:
Date: Tue, Feb 1, 2011 at 12:01 PM
Subject: Re: Fwd: Re: Fwd: HDFC unbilled amount screenshot
To: "Jayarous Antony K.S."

Dear Customer,

Thank you for writing to us at Airtel DTH Services.

We have received your email and we shall revert to you at the earliest.

Please note that this is a computer generated auto response.

Warm Regards,
Airtel Customer Care
www.airtel.in

---------- Forwarded message ----------
From: Jayarous Antony K.S.
Date: Tue, Feb 1, 2011 at 11:58 AM
Subject: Fwd: Re: Fwd: HDFC unbilled amount screenshot
To: [protected]@airtel.in, alfred.[protected]@shelltransource.com, naiyoum.[protected]@airtel.in Dear All,
Till today I've not received any reply from your side and the connection is also not installed. If there is any issue in installing the connection Kindly refund the amount 5990+4990=10980. I checked my bank statement and the refund is not reflecting till today.

Thanks
Jayarous
[protected]

---------- Forwarded message ----------
From: Jayarous Antony K.S.
Date: Mon, Jan 24, 2011 at 11:13 AM
Subject: Re: Fwd: HDFC unbilled amount screenshot
To: [protected]@airtel.in
Cc: alfred.[protected]@shelltransource.com, naiyoum.[protected]@airtel.in

Dear All,
Please find the new attachment which shows that I have not received the refund of the amount 5990/- and the new amount of 4990 charged. What is going on... Are you planning to charge both the amount? I've not received the refund confirmation from your side.

Please understand that I've not installed the dish at home till now as I asked it for 1st of feb. If this is the case I'll go for the cancellation of the order.

Please reply...

Jayarous

---------- Forwarded message ----------
From:
Date: Wed, Jan 19, 2011 at 11:52 AM
Subject: Re: Fwd: HDFC unbilled amount screenshot
To: "Jayarous Antony K.S."

Dear Customer,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding refund request.

We regret for the delay in replying your mail.

We would like to inform you that as per our telephonic conversation with you on mobile number [protected] dated: 19/01/2011, we have forwarded your request to concerned team and you would be contacted at the earliest.

We look forward to a long and fruitful association with you.

Regards,
Deepti Nigam
airtel digital TV

---------- Forwarded message ----------
From: Jayarous Antony K.S.
Date: Tue, Jan 18, 2011 at 1:11 PMSubject: Fwd: HDFC unbilled amount screenshot
To: [protected]@airtel.in
Cc: naiyoum.[protected]@airtel.in, alfred.[protected]@shelltransource.com

Dear Naiyoum,
Please find the requested information below.

Customer ID [protected]
Mobile Number: [protected]

I did the first transaction on 6th Jan 2011 Txn ID [protected] Amount 5990
(2 months EMI scheme of HDFC Bank-screen shot attached).
This has to be cancelled.

second transaction was done before two days for rs4990
(6 months EMI scheme)
same card used.
Txn Number [protected]
This has to be activated.

please reply me a confirmation on cancellation of the 5990 Txn.

Regards
Jayarous
[protected]

---------- Forwarded message ----------
From: Jayarous Antony K.S.
Date: Tue, Jan 18, 2011 at 11:59 AM
Subject: Fwd: Fwd: HDFC unbilled amount screenshot
To: alfred.[protected]@shelltransource.com

Hello boss, are you there?

Is it that you contact the customer only to take sale or what?

I got a call from your executive that you have activated my new plan of 4990. but what about my old one. but what about my old scheme(5990). are going to refund it to me?.
give me a reply at least so that i can know that your are doing something for it.

---------- Forwarded message ----------
From: Jayarous Antony K.S.
Date: Mon, Jan 17, 2011 at 7:45 PM
Subject: Fwd: HDFC unbilled amount screenshot
To: alfred.[protected]@shelltransource.com
Cc: [protected]@airtel.in
Awaiting a confirmation from you Alfred...

Regards
Jayarous

---------- Forwarded message ----------
From: Jayarous Antony K.S.
Date: Mon, Jan 17, 2011 at 4:13 PM
Subject: Fwd: Fwd: HDFC unbilled amount screenshot
To: alfred.[protected]@shelltransource.com
Cc: [protected]@gmail.com
Dear Alfred,
Jayarous here. I'm sorry that I could not take your call as I was driving. KIndly update me on the current status of the transaction.

Regards
Jayarous

---------- Forwarded message ----------
From: Jayarous Antony K.S.
Date: Sat, Jan 15, 2011 at 7:36 PM
Subject: Fwd: HDFC unbilled amount screenshot
To: alfred.[protected]@shelltransource.com
Cc: [protected]@gmail.com
Dear Alfred,
As discussed over phone I was expecting a callback if you had not received this mail. Since I did not receive any call I assume that you have received the mail. KIndly keep me updated regarding the status of the refund and the activation of the new plan.

Regards
Jayarous
[protected]

---------- Forwarded message ----------From: Jayarous Antony K.S.

Date: Sat, Jan 15, 2011 at 3:29 PM
Subject: HDFC unbilled amount screenshot
To: alfred.[protected]@shelltransource.com
Cc: [protected]@gmail.com

Customer ID [protected]
Transaction Number [protected]
EMI Scheme for HDFC
3000 + 3000
Validity 6 months
220 monthly
250 free balance

--
Thanks and Regards
Jayarous Antony
E-mail: [protected]@gmail.com
Mob: 91 [protected](See attached file: Screenshot.png)(See attached file:
[protected]_[protected].pdf)

My airtel dth service ([protected]) is not avilable for 3 days after some idiot from thier gurgaon office (Supposed to be the territory manager's team) who thinks I have a some amount pending to be paid whereas my account has been showing a positive balance and the service is also supposed to be activate (According to thier customer support staf).

My surprises on the case:

1. Twice the account is put in safe custody (And the service is deactivated) and when the customer service is called they ask, madam you have requested for safe custody.
2. Later the account goes into suspension and again the customer service executive asks madam you have asked for the account to be suspended
3. And last but not the least, the account is categorized as case of piracy. Now one will wonder whth is piracy in a adth connection and I get to understand I am operating multiple tvs with one set top box. This is when I only have one tv in my household.

Im sure anyone would understand the mental torture I am going through and this is all becase there is one idiot sitting out there who has the autority to do all these actions in the back end and has an ego issue because he feels I have some amount to pay while none of the others in the team beleives so.. And the best part is nobody in thier system knows who is doing it in the backend

What would you call this, torture, harassment or ?
Last but not th least again.. Thier nodal officer's names are also not correct on thier website...

Customer id no : [protected]

Complaints registered:

6-3-11 | 5757362
6-3-11 | 5742346
8-4-2011 | 5767665

Hello,

This is to inform you that I am highly disappointed with the way airtel is behaving. I am calling airtel everyday to be told that no request has been forwarded from my end. However I file a request to disconnect the number ([protected]) on 2nd april 2011 for which I received sms also giving me reference number - [protected] (Via phone) & 1433688 (Via email). I am fed up of false commitments airtel is making every other day. Each day a customer care executive would call me to know the reason and offering me the redress help but they don’t just tell me the status of my request. And it’s so funny and horrible when I called today and was told that I have cancelled my request of disconnection after talking to some of so-called truthful executive from airtel. This is indeed unbelievable to know if big company like airtel can indulge in such unethical and false statement things for their business. I am making it very clear now in bold words that I don’t want any solution to retain the connection but to get the connection ceased with immediate effect.

Further to let you know, now I am not gonna chase airtel to know the status since its already almost 5 days that I filed request and no action has been taken against their promise of ceasing the connection within 24 hours. And I will not pay any bills that airtel might raise after my request to disconnect the services. I will pay for only what I have used and no dummy bills.

Iram
[protected]
[protected]@gmail.com

I am attaching the mails that I have exchanged with airtel-

Dear customer,

Ref: email dated 03-04-2011, concern regarding cancellation for airtel landline [protected].

Thank you for writing to airtel.

We would like to confirm that we had already registered a request with reference number 1433688. Our team is working on the same and the request will be resolved by shortly.

We seek your cooperation in this regard.

Please be informed that as per process, the rental for the above mentioned connection will be seized within next 7 working day and there will not be further rental charges in the account. Subsequently, the services will be terminated within 7 working days.

The security deposit (If any) will be automatically adjusted towards outstanding balance on the account or refunded through cheque within 45 days from the date of permanent disconnection.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a very warm and fruitful association with you.

Please do write in for any further assistance.

Warm regards,

Subhra
Customer care executive
Bharti airtel limited

—original message—
From: [protected]@gmail.com
To: [protected]@airtel.In
Cc:
Sent: 03/04/2011 09:04:10 pm
Subject: request for disconnecting the phone line - [protected]

Hello,

I want to disconnect my airtel connection ([protected]) with immediate effect.
I have requested for that on phone also on 2nd april but haven¿t received any
Update regarding that. Reference number for the same is [protected]. They told me
Connection will be disconnected within 24 hours and final settlement will
Be negotiated within next 7 days. I have seen complaints regarding delay in
Disconnecting the services. Just to let you know that I don't want to go
Through that harassment from your end. I will be liable for the payments till
2nd april + 7 days as customer care executive has told me. After that any bill
Issues on this number will not be my responsibility. Kindly update me for the
Status of same asap.

Dear sir,
I am having fixed broadband connection no.[protected]. I got the bill of rs.2387/-. Immediately contacted with customer care for over-billing and requested them to deactivate outgoing calls. But your team did not acceded to my request. Again I got a call on 23rd march 2011 and was told that un-billed usage has reached to rs. 1600/-. I again requested for deactivation of outgoing calls. This time total outgoing facilities were withdrawn which I came to know when I tried to access internet for payment online and I couldn't make payment. On 3rd april I made payment of bill for the month of march11 to your collecting agent. He allowed me a waiver of rs.550 / - for non-usage and promised me to get the waiver approved. Rest amount of the bill was paid by me in cash. From 3rd april and onward I am trying to book a request for disconnection and have made 10-15 calls to your team. Every time I am being told different stories by different attending people. They keep me holding line for quite long time without any result. The last call made to no. [protected] at 1.50 p. M. On 6th april which was attended by mr. Abhishek and sr. Executive mr. Rajesh had to hold by me for 15 minutes two times and call took a long duration of 45 minutes but your people could not book a small request of disconnection. And I was again directed to contact on numbers [protected] and 4247459. I rang on these numbers on 5th and 6th april but my call was not attended despite full ring. The level of efficiency of airtel people and excellence of customer service rendered by them can be well imagined.
Now I request you to kindly arrange for disconnection of my connection number [protected] and save me from further harrasment by airtel team. I also request you to take action against your erring employees.

With regards,
Rahat ali
E-mail : [protected]@yahoo.com
F-2010, rajajipuram,
Lucknow.

Airtel is fraudulently activated services in my mobile number called "Funtime", and started deducting Rs.1 per day. When I called customer care they are misbehaving and not registering my complaint and accusing me that I have activated this service which is a complete lie or Airtel is doing fraudulent practices to exploit customers earn money, as we cannot prove that we have not subscribed for any such service and they put all fraud details in there system to prove there point.

It is very sad that Indian Telecom companies are using fraudulent practices and started exploiting customers. My experience with Airtel is very dis-satisfactory, and I want to sue Airtel Company for harassing customers.

I also want to appeal to TRAI to take strict action against Telecom companies and provide a way out of this problem. It is not feasible to file a case against these companies for 1 or 2 or 100 bucks and these companies know this that customers will not fight for small amount of money so they are taking advantage of it.

Thank You, I hope that my voice gets heard.

I have been an Airtel Customer since 2006. But now the kind of service provided to me was extremely fraudulent and fake. My first concern is no body in Airtel knows to talk even a single sentence in English Properly. Secondly, they do not take complete concerns of the customer and I am the best example for it. Airtel takes only complaints which they think they can resolve and concerns which they cannot resolve are not getting registered at all anywhere in any of the request number provided to Customers. I have been calling Airtel since Mar 11, 2011 until today for the same issue and spoke with nearly more than 10 different people and no one seem to record in their recording system the complete concern I expressed. I was given so far four different request numbers and finally since they could not resolve my issue they gave me cancellation request number.

The issue was, I called in December 2010 for owner name change from my mother's name to my name which was done and the Dec month's bill was reflecting my name. But all of a sudden without any intimation the owner name was changed back to my mother's name in Jan'11 and Feb'11. I again called Airtel and gave a request to change the owner name and they had changed. As I have to produce the bill at my office for official purposes I requested Airtel to provide me a duplicate bill on my name for Jan'11 and Feb'11. Nodal help desk and Billing Department said once the billing cycle is generated owner name cannot happen however will ask the Billing team to provide a note on Airtel letterpad in email that by mistake the owner name was changed which will not happen again and they also told that I can show that email at my office. I agreed to it and was waiting for 48 hrs as they promised but haven't heard anything either in mail or even a courtesy call. When I called Airtel to inquire on the status I came to know that no such information was recorded anywhere in the request number [protected] given to me. Finally they accepted that they cannot get the issue resolved and took a request for cancellation. Why are you doing this?

If you are not able to make up to the promises then do not provide such fake and fraudulent services to Customer s and irritate them. I will definitely share this horrible experience with my relatives, friends and colleagues and prevent them from using such useless and disgraceful service.

AIRTEL SUCKS!

I am using Airtel Broadband From 2006 under 399 unlimited plan. Now from two months my service provider slow down its speed after sending a message on my mobile that you have reached your high speed data limit. My airtel No. is [protected]

I am sri ramesh chandra sahu, working as manager (Advances) in state bank of travancore, muvattupuzha.

Before few day one of your representatives have come to my office and advertised me about certain new products ou your company meant specially for sbi group staffs.

I have agreed to take a new connection from your company. As per his statement only last bill, salary slip and pan card copy was provided to him. My no. Was activated under portability from bsnl.

Subsequently one of your representatives mr. James has come to my office, without prior intimation to me. On that day I was in hyderabad for some official work. As such he returned and reported negative on address verification.

In the 1st week of march-2011, somebody from your office called and told me that your address verification is not done properly and as such our new representative will go for the same. Accordingly I have given the details asked by him.

Today my outgoing calls has been debarred and on enquiry from 121, they have stated that due to negative in address verification, it was disconnected.

It is reported by mr. James, that he came to my office and my colleges told that no such person is working here. However the fact was that my college told him that when m. Sahu will arive, they will give a call to mr. James. Accordingly they have called, however mr. James did not turn up and gave a negative report.

After that I have received my first bill and paid the amount in time.

Now please reply me the following.

1) how can you disconnect my no. Without prior information ?
2) can a person, who is using a bsnl connection for last 6 months and working as a officer in a psu organisation, give wrong address proof ?
3) how mr. James give such a negative report ?
4) is not it your responsibility for calling the customer, before disconnecting the line ?

If my complain is not resolved within 2 hours, I will file a complain at appropriate level.

Ramesh chandra sahu
Mob-no - [protected]

My son brought airtel prepaid connection two years back from mangalore airtel office at ballalbagh with photo I d proof and adress proof (passport copy) and got new connection number in his name.
After about one year back he lost his sim and got new sim with same number after producing same passport copy.
Again last week he lost his mobil at bangalore. He called help line block the sim on same day. But when he wanted replacement of new sim, to our surprise the same 'number' whichwas using last two years
Was not in his name, after contacting help line they provided new sim with original number (After producing college i. D. Card copy)' but after contacting airtel office at mangalore we found sim is still in some persons name? The reason for above problem, airtel officals unable to answar till now.

dear sir, we are not received our bill. we are asking on 121 & 198 but they are not setisfied us and airtel relation ship also.
my mob. no. is +[protected]
company message for due date, but without bill we cant pay.
our conection is CUG conection.,

Hello,

I am having internet broadband connection with landline No. [protected] with account ID [protected]. i was not at home, so my sister paid INR 499.00 to collection agent on march 16, 2011. But he made receipt on name of Mr. Vikas Thakur having landline No. [protected]. So the amount i paid is not reflecting in my account details. The bill receipt no. [protected]. I am attaching a proof also for the same. Please look into the issue and update the billing amount to my Account ID [protected].

This is regarding the Customer Id No [protected] of Airtel DTH. I subscribed for Airtel DTH in March 2010 and ever since have faced mental agony and severe monetory loss due to the defeciency in your services. The intial installation itself was done nearly after 10 days, after 20-30 follow ups over the phone with your customer care and complaints lodged with consumercompliants.in and Nodal officers in New Delhi. Copy of the complaint is attached with this e-mail. Then I shifted to Bangalore in the second half of 2010, I requested for a re-installation to be done in Nov 2010. In spite of banging my head with your customer support and Mr. Nagaraj (Team lead of Engineers in Bangalore - Mobile: [protected]), the re-installation was not done for almost a week. I had no other option but to move to Tatasky due to the poor service offered by Airtel. I got a call from Nagaraj nearly after 10 days from the request for re-installation and I rejected the offer to re-instal as I had waited enough and got frustrated. Airtel didnt even bother to call me back and check about my displeasure inspite of not solving my query. Although the installation was not done, Airtel DTH kept deducting Rs.7 per day for nearly 4 months till date. As again I shifted my house, I thought of resintalling Airtel DTH as I thought the third time might be lucky. But I have been punished enough for doing the mistake of beleiving the day light robbers, beleiving the company that practices customer terrorism. This time I was promised that the re-intallation will be done on 20th March at 10 am. But as usual, no one called up and I kept calling Airtel Customer care for promises of contact within 2 hours (Every one failed to metion how many 2 hrs). Later in the evening of 20th, Ms. Lakshmi, floor manager called me and assured that the engineer will solve the issue before evening 6 pm. But again it was the same false promise given to me.

I contacted the Nodal Officer, Karnataka around 10:30 am today, 21st March who conferenced Mr. Nagaraj, who assured thet reinstallation to be done by 4 pm. Finally the engineer arrived at 4:40 pm and spent 2 hrs trying to install and finally said the cable needs to be replaced. He changed the cable and again fiddled around for almost 2 more hours to finally set it up at 8:45 pm. He said I need to pay the following:

Reinstallation - Rs. 200
Cable 14 mts - Rs. 168
Cable connector - Rs. 200
One Small Clamp replaced - Rs. 100

I contacted Customer again to check if these charges are right as I was first of not convinced with the cable replacement, as it took almost 2 hrs to get the signal even after replacing the cable. But as usual, the phone got disconnected without proper clarification given to me. As a result, I refused to pay Rs. 200 for cable connector as even the customer service executive over the phone was doubtful about those charges. I paid Rs. 468 and was given a bill, which the engineer claimed not to be having (Mobile no of engineer - [protected]). The DTH worked for only 30 mins and suddenly got disconnected throwing an error that the installation was done properly and contact Airtel Customer care. When I immediately contacted the engineer, he said the direction of the dish has changed recently and he was not aware that even old connections needs to fixed in the new direction. This is the efficiency of the engineer who doesnt even know his job. Now he says, he will raise the complaint and solve the issue within two days. After 2 full days of torture and mental agony, the installation was done and not properly that is going to take another 2 days to resolve.

As a result of all the above circumstances, I am planning to sue Airtel DTH in the consumer court and writing this to keep you informed regarding the same. I am seeking the help of Consumer Court India website to help me in this.

Regards,
Nageswar D S
H/O Ms. Divya Nageswar
[protected]