Airtel’s earns a 2.5-star rating from 1313 reviews, showing that the majority of subscribers are somewhat satisfied with service.
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charging without network coverage
My mobile number is [protected]. Using your services more than last one year. But since 13th of Dec 08 i am not getting network into my office. My contact number is very important to me into my business. I had complaint about this more than 7 to 8 times to customer care number. Every time your people commited me that they will solve the network problem. But till time nothing is done from their end.
i have got following message on 29/12/2007 at 9:04 am from 121-
"Dear customer, thank you for contacting Airtel. Your service request reference number is [protected] & we will come back to you by Friday 04 Jan,10:00Hrs."
But no boby turned up. i had spoken to customer helpline regarding the same also. But as usual they had made sweet promises to me & nothing is done.
Now i am fed up with all such complaints & decided to approach consumer court. On what basis you are charging me bill without network coverage?Every day Between 8:30am to 7:30pm (sometimes more than 12 Hrs) i am not getting your network. I had lost my business because of this. More than 3 hrs in a day goes into travelling . that time I cannot use your services. What do you expect from me? that i should use my sleeping hours for using your services. Now stop fooling me. Because i had taken strict step against you. I had asked for services in the major city part of mumbai-marine lines , which is covered by all mobile service providers like Vadafone, BPL, Reliance, dolphin .etc. While taking connection you people promised me lots of things about services. I cannot pay your bill online also. I had applied for that few months back. Still not received any correspondance from your end.
Now this the end of my patience. You are forcing me to take serious action against you & i ll do it at any cost. The copy of the same complaint i am sending to cosumer court. You are responsible & liable for whatever the losses i had bear in my business because of bad services from your end.
Thanks & Regards
Milan Vengurlekar
Mobile Number-[protected]
ecs deducted from bank
Hi
This mail is regarding postpaid number [protected] which is subscribed under karnataka circle.
I was working with hp bangalore till october. i have since then shifted to pune and am working with fujitsu now. before i shifted to pune, i went to the koramangala airtel outlet to surrender this number. the executive there informed me that i can convert this number to a prepaid number free of charge and then do a life time recharge so that in case i come back to bangalore, i can use the number. i instructed the executive to convert this number to a pre-paid number. the executive then said that she has requested and updated the system regarding the same and that the number would be converted to a pre-paid number in 24 hours. since then airtel continued to deduct ecs from my account and i was shocked to see that airtel deducted an ecs of 2409.71 from my account on 4/02/2008. since then i had to call bangalore customer care dept n number of times, which costed me according to std rates.
A manager looked into this account and admited that it was airtel's fault and told me that all the money would be refunded to my account. he gave me a reference number [protected] for the same. it has been more then 15 days, and the money has still not been refunded to me.
I also dropped an email to the bangalore nodal officer last week. There has been no response from his side as well. I tried all possible means and have spent more then a thousand rupees on std calls to the customer care dept, still i have no response from there side.
can i convert my postpaid connection into lifetime prepaid connection if yes then how.
i have post paid dolphine mobile no. [protected] life time converted to prepaid lifetime but validity shown on13.03.2008 .
pl. may be checked
please acknowledge
balance enquiry not working
Airtel simply does not care for its customers.
My number is [protected] and the sms balance enquiry i. E. *123# is not working since last 2months. For this i have registered the complaints many times with no reply from airtel customer care. I have send the complaint many times via message to 121 but the problem has not been solved.
Airtel does not provide any customer satisfaction and is very bad at fixing the problems.
If possible do solve my problem.
The complaint has been investigated and resolved to the customer's satisfaction.
rong calls in this number [protected] plese take the action
Namaste Nikhat,
This is with reference to your post dated 08 November 2013
Please SMS “EPREBILL Email id” To 121 to get the bill on your E-mail id. You will be charged Rs. 50 per request for the same.
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.presence@in.airtel.com
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[protected] [New Complaint]
full calls history such as Dialed, Miss call, received
AIRTEL PREPAID MOBILE NUMBER [protected] All Calls List(Dialed, Incoming, Outgoing) thanks
hello sir !
this is RAHUL AGNIHOTRI, email id-rahulagnihotri1983@gmail.com, no is [protected] its mnp converted from BSNL to Airtel. The issue is that whenever i use your complain services of your's i never got + pe answers from yr side, at present m using airtel internet with the help of my cell phone so during the session i get msg that e.g.i used 1oo mbs onthe screen of my pc while on the other hand set up (ovi ) shows only 10 mbs .why that much difference comes, would you plz give your valuable suggetion .thanks n Regard
Hellow sir,
My name is choubas meher from orissa.
sir, please please send me the details of the mobile number. [protected] as soon as possible. sir, please its urgent.
my email id is choubasmeher@yahoo.co.in
sir i want the full details of the no . [protected] please some one stolen my sim my email 225prasanth@gmail.com
how could i check my balance online?
sir, please send me the details of the mobile no. [protected] as soon as possible .
my email id id anand.ghaziabad@gmail.com
I want to know the details of the mobile no. [protected]
i am a new airtel user just got a recharge of 46 bucks for 200 sms .
how can i check d no. of messages utilized under dis scheme
the inquiry no. *123# doesn't provide any information regarding this.
airtel customer care
I am using airtel prepaid connection in Bangalore.I got a promotional call from airtel which i didnt understand as that was in regional language so i disconnected the call.Later in the day i got a sms saying some Background Music service has been activated and Rs 30 were deducted from my account on 19 th Jan 2008.When i called the customer care ,they didn't tell the cause of the problem and disconnected the call.
I again called the customer care twice on 27th Jan,2008 and the same thing hapened again.Customer Care people are not ready to hear any thing ,they just disconnect the call in the midlle of the conversation.
Please can anyone send me the mail id of the Airtel Zonal Head
1-on friday..some of my friend me i attended my phone, in the mean while an airtel live java games prompt appeared which i didnt niticed, accdentally i clicked yes, then after talkin wid my fren i saw thatthere were no downloads from thatlink, i thought thank god, , but after a while i got an sms from 5800 that ' u have been charged 20/-for downloading java game, .then i recheckedmy mobole were theee any new downloads or not, ..shocked nothin had downloaded...as i lost my comolete balance of 19/-i was unable to make a call even to customer careon the same day...
On saturday...i recharged my mobile wid 30/-, i callled to customer care and try asking about the lost balance, she was too rude wid me and speaking without any kind of social greetings, or requesting r other soft skills...after some time i noticed that she hasnot told me her name, and i insted her to tell her name, andshe tried to change the topic, , keeping on repeating that there is no information, we cant tell the host name or id etc...finally she ended up the conversation with out any prompting or any of theinformation whichi required...
After few minutes i again called them...same a female recieved tha call n started conversation withouttelling her name, , , , i asked at least give me the detils of tha customercare exequitive who i spoke just before., she replyed that we wont have any information about such things, .so i kept that topic a side and asked about my previous issue 'lost of 20/- bucks, then she kept me on hold for 3minutes and ended up the call without any prompt or the information i required...
Note...1-the customer care executives of airtel intentionally not telling there names, and keeping there airtel customers on hold for long time.
2-not giving the airtel customers the information they required and making them to call again..
3-last but not at all least., , .the airtel customer care exequtives are charging 50ps per three minutes, and makingcostumers to stay on line for minimum of 10 minutes...
To speak wid such irresponsible airtel customercare exequitiveas who dont know how to talk at all, who dont have minimum information, who want to burn there airtel customers pocket all time, AND WHO FEELS THE AIRTEL CUSTOMERS ARE NOT GODS OR NOT A NORMAL PEOPLE AND FEEL THEIR CUSTOMERS AS THERE LIFE TIME .''ENEMIES''. .
The worst ever service i see from Airtel!
I'm using Airtel postpaid service. I have not received the bill which must be generated on 4th of Sep 2012. I'm chasing them from past 45days. But there is no resolution till now.
The mistake i have done is, i paid the bill amount before i get the bill. :(
No response from customer care and nodal officer. And the kind of replies they give when we call them is irritating. They don't even understand the issue raised and they will speak something else.
Apart from that when ever i call to 121 it is full of noise from customer service executive. What i can understand that is, because of the cost cuttings they have to sit next to next and other ppl discussion is also audible in out conversation. Which is irritating...
Not sure how airtel is going to handle this when we have MNP in place. Customer have n no.on options to move out.
Worst service
I applied for an broadband internet connection 1 year before for which Manu from Airtel came to my residence and said there is feasibility and received Rs.1100. After which no one turned up and still I am roaming to the Airtel Nodal office to claim the money.
Now I applied for a new BB connection again with Airtel and Manju from Airtel said that there is feasibility 100% and received Rs.1250 and I got no callback from him.
I need a callback from zonal manager or VP wo can act immediately
Sir/Madam.
Its been 24 hours am unable to use the internet on my phone. Whenever I call your customer care. I just get one answer that the service will be up in next 4 hours. This is affecting my business big time as internet plays a major role in my work. Could you please let me know what are you doing with this issue ?
Should I expect the service to come up or should i go ahead and buy another service provider card, because this is not helping me in any manner.
Awaiting your reply
sucking airtel
Hi,
Its been 2 days since i lodged the complaint in airtel customer care regading my broadband issue. Till now no attempt has been made to rectify the issue. I called up customer care again in their notes engineer has given false update . Can anyone help in rectifying the issue. My complaint number is 5212138
Regards,
Sandeep
[protected]
hi can anyone provide me contact information of airtel zonal head so that i can talk to him and fire a complain against an employee of airtel who take my money for new broadband connection and did not take any action against it. and as well no one visit @ my resident place. i am terribly unhapppy by this incident...
I have been using Airtel's broadband/IPTV and landline connection in New Delhi at Malviya Nagar and recently I applied for a shift to another place (to Ashram) on 7th May . They promised everything will be shifted within 3 working days. Today is 20th May and after talking thousand times to customer support representative, Zonal head, writing complaints in emails to the zonal head and doing everything that I could do I am still not able to get it back in my new place.
Every time I heard a word from them they said their technical team is looking - don't know what the ### they are doing...
Even I have been following up this Mr. Rakesh Kumar who posted this above comment since last 8days but in vein.
Now I am going to sue them in charges of failure to deliver on commitment causing me loss in my business. I will see how I get my loss taken care by Bharti Airtel.
very bad service
phone & Internet connection.Again we had word with Mr. Ashish(Sr. executive) & Mr. Sachin(Supervisor) regarding the problem, they have assured us that problem will short out within 4 Working hours. But after 3 days nobody is giving proper responce to us .For your information we are regular user of internet and our work basically done with internet, our staff member are sitting idle since last 5 days .
Regards.
ANIL GAUTAM
[protected]
money debited from account!
I have also faced an money fraud issue with airtel call home in recharging my account. I have attempted to recharge the account serveral times but every time transaction failed. When if you check your bank account and cc account they debit the money from there. Almost my $350 is stuck with them becoz I made several attempts to recharge. And when u send them mail regarding it, they don't think it important to reply back. My money is still block with them.
Pathetic services and there gateway sucks.
Airtel call Home is the worst service that i have ever opted. I purchased $100 calling card from them and faced following issues.
1) call drops within 10 Seconds of making a call
2) No gifts(Free Saree) as promised in their independence day deal.
3) Unnecessary deduction of minutes
4) voice quility is poor.
So will never recommend to go and purchase airtel call home service.
This is in reference to my complaint made before by me of the amount getting deducted from my A/c & my A/c not being recharged. The amount was in a pending state in my A/c and now its removed. So I take my complaint back.
I saw the ad and subscribed to the service. The website is very slow and I could never register my home number. I feel the service is not from a professional company, which can not even have the web service properly to excel in telelecom!
Website is down and I cannot recharge the account since morning. I wanted to make an urgent call and cannot make it.
For heaven sake don't buy this. they deducted the cash from my account. Even after a week i have been not sent the pin nos. and their call center doesn't pick up calls.. their email bounces back..
Don't try this at all..
Airtel Call home does not work and they charge credit cards. I filed a complained on Federal Commission. Any one having same experience visit website https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01 and file complain against them.
###. Stop Shouting. I am Airtel CEO in Chennai. http://sivakumarankathiresan.blogspot.com/2010/09/radhika-is-sex-connected.html
i want to port my mobile number.bcoz they debit money from my account. i m not activate any scheme.but the network was debit my money. I want to contact customer care but the networt is not connect to customer care.airtel is a worst company .
I have tried now since past 2-3 months their website is always down
I also faced problem in recharging. Airtel customer care is worst customer care. Airtel is the big fraud company. Better dont go with airtel at any point of time you will loose your money. Only the time varies. Some will be cheated with in a month and some one will be in a year. Any way Airtel will cheat their customers. Before you get sucked leave that service.
cheating with wrong bill plan!
Airtel is cheating with wrong bill plan for voice and data. I took an airtel data card with connection for voice and data, selecting plans for both. Since the last 3 months I am requesting them to change the bill plan from INR 999 unlimited data to INR 49 per month plan, and INR399 voice plan to INR199.
They are not simply paying heed to my request and sending bills around INR 1800 or so, against a call usage costing INR 300 or so. Problem is I set autopay with Citibank Credit Card. Now, neither Citibank has a provision to stop this autopay using their site, nor Airtel has anything to stop it. Airtel is easily siphoning money out of my account.
deactivated my boradband service
Dear Sir/Madam,
On November 28th 2007, I got the broadband connection from Airtel. To get the connection I had to pay Rs. 500/- for "registration charges". I gave a cheque to the sales person and I told him that I had moved to Chennai just a week back and I do not have a local account and the cheque I am giving is an outstation cheque. The sales person told me that since it is a HDFC cheque you do not have to worry and it is valid. The very next day I got the connection. After a week, "Airtel" de-activated my account. So I had to call the Airtel customer care ([protected]) to see why my broadband was de-activated? They told me that the cheque I gave was an outstation cheque and hence they have de-activated my broadband service. I was asking them how this can be rectified. They asked me to go to a near by showroom and I pay the registration fees (Rs.500/-) in cash. I went to Airtel showroom (Arcot road near Chandra Bhavan hotel) and paid the registration fee in cash and got a receipt for the same. After that I got calls from Airtel customer care 5 times and they told me that my complaint has been closed. They had also mailed my cheque (outstation) back to me in courier. Things were going smooth for 3 weeks and suddenly last week (January 4th 2008) my broadband connection was de-activated again. Guess what the reason is the same old one, outstation cheque. In the mean time I got the November-December 2007 bill from Airtel in that they have clearly mentioned about the cash advance (registration fee) which I had paid them. I called the customer care again and told them that how could you de-activate my connection on the basis of outstation cheque and also told them that even the broadband bill which I got from Airtel has my cash payment towards registration fee. Again the customer care person asked me give the receipt number which I gave and I was assured that the line will be restored within 4 hours but unfortunately that did not happen. I again called them on January 5th 2008 @ 10 PM and I was told that I had to give it in writing and they would restore the line in a week’s time. Till now they have not done anything. This is ridiculous, I mean for NO FAULT OF MINE I AM BEING PENALISED. Is there a way I can get justice?
Thanks,
Badri
i agree airtel service one of the wrost service in karnataka. i recharged for 5 rs for internet pack but when i seen the balance those mother ###ers debited 80RS from my account. go to hell u airtell.
sir,
mera no.band kar diya hai muze wo chalu karna hai, airtel ne achaa nahi kiy
a mera no. band karke kyoki wo no.i am unhappy airtel ki wajhase.
mera no. [protected] hai no. chalu kardo .
email id-chavannit62@gmail.com
I am owning Airtel connection [protected], Which I want to deactivate due to personnel reason.
Please deactivate connection and stop sending bill to my ECS clearing.Also send me the NOC to submit to bank to stop payment.
Details of Phone is as belows.
1.Account No- [protected]
2.Ph No [protected]
3.Deactivation request date - 15.01.2010.
Please do the needful immidiately
WIth Regards,
Ashok Bhawsar
Ph [protected]
Hi all,
I am unhappy with service of conference & transfer because they are charging monthly rental & call rate both so i request to Airtel to charge only calls rate or only charge conference service charge.
Thanks,
P.R. Joshi
airtel a crook mobile service.
Hi,
Airtel a crook mobile service.
I had recharged my cell on 09, december 2007 along with tariff top up card. From the day of recharge i'm facing a problem that in some cases when ever I send sms to any other operator or airtel number it shows me message sending failed but deduct money. Now my question is if a message is showing failed is in sent item then how can they charge for the service which I haven’t utilized.
On [protected]:37 a. M. I spoke with airtel customer executive name: pooja, noorjahan, shrishant, avadesh they said there is no fault on airtel end and denied to issue me any request/complaint. When I speak with their supervisor mr. Sumit he issued me request no: [protected] and promise me to sort out with in 24 hours. Today, 08-10-2007 after thirty days when I speak again with ms. Ruchi she said there is system error on airtel end and unable to tell me what action has been taken. They failed to give any solution/answer and narrate me a new story that their system is not working.
It’s more than a month i’m facing the problem each and every day and there is no answer from airtel and they call themselves no.1 mobile operator of india.
Thanks & regards,
Anand kanojia
+91-[protected]
New delhi, india
Ruthless guys...
They do not have customer friendliness... you need to call and wait for more than 5 minutes to talk to a customer service executive... and after that you get a dung as service.
Looting is the simple and straight word for Airtel...
I know their charges where as high as Rs 8 per call in 2001 and it went for a reasonable Rs 2 per call only after Reliance Infocomm's Rs 1500 phone got introduced in 2003...
They are legal confirmed thiefs and do have an attitute to steal is right as they are providing the services...
Recent jacking of SMS charges to Rs 2 from Re 1 is a rogues imbibed cult.
Sunil Mittal is an agent of Vodaphone and Sing Tel.
Wishing you to look at their tie up in UK telecom market. They are partners there and can they be rival players here?
Trecheruous fellows... No business eithics in them.
automatic activation of hello-tune and deduction of charges.
I would like to draw your attention towards a corrupt practice of Airtel.
I am a pre-paid subscriber of Airtel. Few months ago one hello-tune was activated automatically on my phone and Rs. 30 were deducted. I wasted my energy and time to talk to customer care executive. They didn't revert it back, neither refunded the money. I had to spend few more rupees to cancel it by dialing some number.
BUT TEHY HAVE DONE IT AGAIN. I FEEL HURT BY THIS UNETHICAL PRACTICE. DON'T Airtel HAVE ANY OTHER IDEA TO INCREASE THEIR PROFIT.
I am not the lone sufferer, on internet one can find similar stories of Airtel customers. Moreover, the amount of Rs. 30 is immaterial but the audacity of this practice is significant.
I call for the authories to step in and curb this practice.
jitna kudte ho...utna kata karo...bahar khich ke kaan ke niche bajana...koi airtel me kaam karne se pahle so bar sochna...ki ye malik log pitvayenge...vo bhi buri tarah
Automatic activation of audio movie service and deduction of charges.
I would like to draw your attention towards a corrupt practice of Airtel.
I am a pre-paid subscriber of Airtel. a week ago audio movie service was activated & renewd automatically on my phone and Rs. 30 were deducted. I wasted my energy and time to talk to customer care executive. They didn't...
please send me reply about it.
it happened to me also twice...
I am also hostage to this corrupt and thieving practice. Does anyone know how to stop this corporate sanctioned theft? This practice would bring criminal charges anywhere else in the world. Surely there is some effective recourse.
money making attitude
Dear sir,
With reference to above subject, we already two days back complaint given for intrex problem in our company. Our company name was sjr I park, plot 13,14,15, whitefield, opp. Sathya sai bab hospital, bangalore. But nobody taken action at all. We are facing lot of problems with you landline phones. Before intrex facility is working but now it is not working. Means last no: 4 digits dialing facility. We trying to contact airtel customer care & contacted mr sushrut account manager, he is not responding at all. Really I am telling sir really 100% poor services you are giving. At the time of new connections your peoples are requesting so much after finishing your work, after that no response for complaints. We are really fed up with your connections. Where we can go for complaint & solutions tell me sir. Without intercom facility we are facing lot of problems. So much of loss for us. Concerns persons when we call them, they are not picking up the mobiles also.In this we should understand that airtel services very very poor & negligence. Please give me the solution to solve intrex problem.
Please take necessary actions at the earliest.
Warm regards,
Murali prasad. K
Admin cum accountant
Mob : +[protected]
Tel : +91-80-[protected] (Direct)
Fax : +[protected]
Email : [protected]@airtelbroadband.In
_________________
Sjr I park, easy life properties & management services,
Plot no. 13, 14 & 15, epip area, white field, bangalore & ndash; 560 066.
www.Sjrgroup.com
would you tale me sir why AIRTEL "voucher payment" customer get Rs 2/-extra talk time than "e-recharge" ?
activates the scheme without permission
I am customer of Bharati-AirTel and for past few months i am facing problem for automatic activation on prepaid schemes without my permission. When i ask customer care executive they escape by saying that i may have recieved a promo calls and had activated the scheme. I told them that i had recieved a call and i strictly said no to them and i never talk much which this promo calls caller. later on i deactivated one scheme by loosing my money on activation charge.. few days back again my balance was deducted from my account, Then i called up on one of the customer care executive named as "Jitesh Patel" (Ahmedabad) and i asked to stop the service and give me a refund. that guy gave me refund but did not stopped the scheme, so on the next day it again activated , i again called to them and talked with another guy "Javed Intikari" he told that i have registered the complaint and assured that my amount will be refunded within 24 hrs, nothing happened, i again called a customer care and he also gave me surity of refund after more 24 hr, but nothing happened again, i agained called customer care and talked with lady "Nilofer" she took my all details and then told me that i m responsible for activation and deactivation of the scheme and argued with me and strickly told that i will not get refund. then i asked her to let me talk with the higher authority she forwarded the call after a long wait to a person "Madan" who seems to call himself a supervisor but i think he was also simple customer care executive and he also gave me the same reply and argued a lot .. I am fedup of such service from airtel. i must say that this is not way to do business ,, its a mere cheating the customer and also customer dont have any other option except calling to customer care..
Dear Sir
I am R.Varadharasu My Mobile No:[protected], Sir i am calling any network one secound 1.2 pais total call rate one call Rs.1.00 ruppes. This is my requist for airtel to airtel per call Rs.0.10 pais other network per call Rs.0.30 pais please activated.
Please my request for kind reference
Regards
R.Varadharasu
Cell:[protected].
Activates the scheme without permission
I am customer of Bharati-AirTel and for past few months i am facing problem for automatic activation on prepaid schemes without my permission. When i ask customer care executive they escape by saying that i may have recieved a promo calls and had activated the scheme. I told them that i had recieved a call and i strictly said no to them and i never talk much which this promo calls caller. later on i deactivated one scheme by loosing my money on activation charge.. few days back again my balance was deducted from my account, Then i called up on one of the customer care executive named as "RAJU" (KARNATAKA) and i asked to stop the service and he took my all details and then told me that i m responsible for activation and deactivation of the scheme and argued with me and strickly told that i will not get refund... I am fedup of such service from airtel. i must say that this is not way to do business, , its a mere cheating the customer and also customer dont have any other option except calling to customer care..
the same is happening with me too and has happened twice. they are shameless and thick skinned company. no ethics. money is their God and they would get it by stealing or robbery or in the name of business.
i m not satisfied with airtel digital tv, his persons is misguide to me and activate some services without my permission . if i want to complaint agaist them he cannot give me the proper e mail id or contact number, and he does not take any action against my complaint. now i decide to go with consumer court.
It has happened to me as well. Airtel has activated some of the VAS services in the mid-night on July 31st while I was sleeping and charged me for Rs.197. SInce then I have been calling these dumb people to get back my balance but they have not resolved it till date. Firest they told me that I was the one who activated their services.
Once I asked for the proof, they chickened out and told me that issue will be resolved by 11th Aug. SInce then every time I call them they tell me that in 24hrs they will credit back my balance. Even their so called nodal officer for Maharashtra & Goa region seems to be a useless fellow who doesnot bother to respond to the complaints.
BHARTIAIRTEL activate the service without the concern of the customer. They have activated the job alerts services without taking my concerns My no. [protected]. I want them to stop cheating the customers. Their cusmer care service is very worst. My service providers are airtel maharastra region. (pune)
SRamalingam
E46 NCL colony Pashan Road
pUNE 8
My cancellation Reason is very simple. Your customer executives are not given proper answer and solutions. when i call to customer care they ask my connection problem and ask 4 hrs for rectifying that. it is continue from december 2nd afternoom to till now. They are acting and playing with my request. I lose my customers and business for the 3 days.
I can tell anywhere, these days your customercare is very worst before 1 year back you are best. now you will loose the business.
Anyway, I thanks to Airtel Telecommunication for their services.
I cannot submit any instrument to any airtel office. Please collect the Instrument from my place.
Note: This mail forward to
On Fri, Dec 5, 2008 at 2:12 PM, wrote:
Dear Mr. Lenin,
Thank you for writing to Airtel Telemedia Services.
With reference to your teleconversation had with Bharanitharan customer
care executive, we are truly disappointed to learn that you have decided to
surrender your Airtel Broadband / Telephone connection.
We would like to bring to your notice that cancellation process would take
7 working days from the date of cancellation request received and the bill
would be charged on prorata basis. Further request you to surrender the
instrument and modem at the nearest Airtel showroom.
Your request has been registered with us, please find the reference number:
221776 and one of our customer care representatives shall get in touch with
you shortly.
For further assistance, please
· Call us at 044 - [protected]
· E-Mail us at - care.tamilnadu@airteltelephone.com
· Fax us at 044 - [protected]
Assuring you of our best of services at all times.
Yours sincerely,
Shabana
Customer Care
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Mail Received fromLenin
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Please cancel my Phone connection
No : 044 [protected]
Reason : Worst Service.
Regards
Lenin.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
My Delhi based Mobile- [protected] was misplaced on 17-10-2008 (about 6:30 PM) at Ranchi. I have lodged F.I.R. at Namkom Police station, Ranchi in this regard. The Police station S.D.E. No. 423/08 dated 17-10-2008. I request you that kindly block the present SIM card, further I want the same number for future use.
Kindly inform me in this regard.
Yours faithfully,
Ashok Kumar Baxla
my phose is lost with my sim card . My mobile no is [protected]. You are requested to please stop all the services provided to this above mobile no.
Thanking you and assuring you the best of our services
Regards,
Thanking you,
virander matol singh
To,
The Manager,
Customer Care,
Bharati Cellulars Ltd.
Resp. Sir,
I am Ajit G. Khandagale holds the Samsung company's Handset Model No.J600 alongwith its EMI No. [protected] has been misplaced alongwith your company's Mobile card No. [protected].
If any of your customer holds this EMIs mobile please contact on my e-mail id. It is likely to be in Pune or Satara District of Maharashatra. Please close input & output services on this mobile. I have made necessary complaint in Shirwal Police
Station.
Thanks & regards,
Yours,
Ajit G. Khandagale
e-mail id: khandagaleajit.123@rediffmail.com
loosin govt plan
Respected Head of Airtel service,
sir/madam my cell no is [protected].this is prepaid card with government plan.Due to lack of knowledge about this plans recharge voucher, wrong recharge has been done by me. Due to ths i have lost my government plan(Airtel to Airtel 10 paisa, other phone 30 paisa,STD call 60 paisa ,Daily 2 rs reduction).
Then wrong information is given to me by customer care that recharge with 499 Rs your govt plan will be activate.When rechrge with that they says me that within 48 hours your plan should be activated.After 48 hour when i called them,they said we cant do anything.they absolutely cheated me.
Sir i kindly request you that please return me this plan as gift of Happy new year .
thanking you.Happy new year to you.please reply me urgently.
I always receive VAS download massage and my balance cuts . But i never download anything so pls, kindly note that
last seven days my miss call alert service is not working
Whr do i get the govt card
DEAR SIR
I AM SAJJAN KUMAR.I HAVE SUBMITED DCOMENT 17/05/2008
BUT MY NUMBER IS NOT ACTIVED
PLEASE FORWARD MY DOCOMENT
AND ACTIVED MY NUMBER
NUMBER DETAIL;-
NAME;- KIRAN PAL SINGH
MOBILE NUMBER;- [protected]
SIM NO;-[protected]
SERIAL NO;-[protected]
DCOMENT SUBMIT ADDRESS;-
S.S.D.N ENTERPRISES
G-2 RAJAHOUSE,
NEHRU PLACE, NEW DELHI-19
TEL, ;-4561177, [protected]
FAX;-[protected]
EMAIL;-SSDN@AIRTEL.IN
WARM REGARDS
SAJJAN KUMAR { KIRAN PAL SINGH
Respected Head of Airtel service,
sir/madam my cell no is [protected].this is prepaid card with government plan.
My Service Plan Airtel to Airtel 10 paisa, other 30 paisa
but Four months ago there is change my call rate Airtel 25 paisa, other 50 paisa
my other freinds are in 10 paisa schem so please give 10 paisa schem
Sir i kindly request you that please return me this plan as gift of Happy new year .
thanking you.Happy new year to you.please reply me urgently.
Respected Head of Airtel service,
sir/madam my cell no is [protected].this is prepaid card with government plan.
My Service Plan Airtel to Airtel 10 paisa, other 30 paisa
but Four months ago there is change my call rate Airtel 25 paisa, other 50 paisa
my other freinds are in 10 paisa schem so please give 10 paisa schem
Sir i kindly request you that please return me this plan as gift of Happy new year .
thanking you.Happy new year to you.please reply me urgently.
Respected Head of Airtel service,
sir/madam my cell no is [protected].this is prepaid card with government plan.
My Service Plan Airtel to Airtel 10 paisa, other 30 paisa
but Four months ago there is change my call rate Airtel 25 paisa, other 50 paisa
my other freinds are in 10 paisa schem so please give 10 paisa schem
Sir i kindly request you that please return me this plan as gift of Happy new year .
thanking you.Happy new year to you.please reply me urgently.
Respected Head of Airtel service,
sir/madam my cell no is [protected].this is prepaid card with government plan.
My Service Plan Airtel to Airtel 10 paisa, other 30 paisa
but Four months ago there is change my call rate Airtel 25 paisa, other 50 paisa
my other freinds are in 10 paisa schem so please give 10 paisa schem
Sir i kindly request you that please return me this plan as gift of Happy new year .
thanking you.Happy new year to you.please reply me urgently.
sir ,
My phone no is [protected], i got message of recharge offer for pongal on 300 rupees recharge will give validty of 1 year normally and after 7 days validity extends to 6 years immediatly i recharged through icici bank online recharge of rupees 300 but i got one hundred something talk time and one month validity actually i was so anoyed and i am a middle class family i cant afford more 300 recharge will u please do some thing for me to get the validity of one year thats enough actually i belive but i was cheated... i will not use this card after one month (until my card expires ) if i didnt got any remedy
thankyou
with regards
F. Lenin
worst service
Airtel is very strict about the bill delivery. I can give u example " My Airtel bill delivered to Miss Setty according to customer care (I am Rohan sahu not miss setty). who is this miss setty .? After searching this name I found a person she tells me she never receive my bill and she also don’t know me. How this airtel people got the name of miss setty's ... god knows. After a long conversation i came to know that airtel is not responsible to deliver bill on right place , courier service that tied up with airtel that is the offender . And customer care was not agree to give the address and contact number of courier except POD number .
Story is not finished yet... one person found my bill in common mail box of my society ..and he gave a complain against my bill to Crime Branch Mumbai and the reason was "this person is staying here in this society then also his bill comes on this address".
31 st dec ( my birthday) morning i got a call from Crime Branch . According to Officer I have to attained to Crime Branch office on 1st Jan (First day of 2008) . What a pleasure Birthday and New Year I will never forget .
Now i am rounding and rounding the office of Crime Branch Dahisar Mumbai.
"Wah ree Kismat " .
i am customer for airtel for last 3 year but from last 4 days i could not make any outgoing calls and sms. am also trying to complaint to customer care but they have set 121 service on voice mail .
i have lost arround Rs. 50000 bussiness and i am going to claim that amount by help of consumer court if today i could not make any call
my details are below;-
Altaf Khan
[protected]
i am customer for airtel for last four years. But i have take post connection from ace services, kalyan on 14th july 2008 for same no. but till day he is not do so.address as given below
Ace Services, 2 fl. Kedarnath Bldg., Ahilyadevi Chowk, Above Annapurnna Hotel, nr. Laxmivilas Hotel, Kalyan ( west)
Pls take quick action
Thanks regards
lost of sim card
I have lost my mobile set with Airtel prepaid sim card of no. [protected], I request you to please close its services as some one is still using the same.
The complaint has been investigated and resolved to the customer's satisfaction.
my son airtel no [protected]. he was using this no from the year 2012. due to work burden he did not use the nomber for 4 t0 5 months it seems, . today when i call this number. i was shocked somebody talks. i tried many times. i made compliant to customercare. there was no proper reply. my son linked this number to aadhar and other service. he wants the same number to continue. what is the solution . kindly reply.
MMy sim card is stolen please stop its services...number is [protected]
I am unable to recharge my prepaid SIm AIRTEL card
Namaste (shubh shuklashubham91),
This is to inform you that your concern listed 27 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at airtelpresence@in.airtel.com.
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.presence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Mr. Shukla,
This is to inform you that your concern listed on 27 April 2013 has been noted and our team is working on a resolution. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com.
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
i mr. rajesh khamgaonkar already i complained but i forgot to mention my sim card no. is [protected], so pls. update my details
I m Mr. Rajesh Khamgaonkar, i was purchased airtel sim card but due to some reason i didn't use this number more than 1-2 months. then after 6-7 months i came to know that someone has been using this number then i shocked, so, you are requested to kindly help me or block this sim card immediately.
I have Lost my mobile Sim Card no [protected], Please register my compaint and block my sim . Thanks
Hi,
My name is Sayed Sahil Zeeshan I have lost my airtel sim card please block it. my mobile no is [protected]
hi
I lost my mobile phone today with airtel simcard no.[protected]. please block this card as soon as possible. sim no. [protected]
international call activation!
I have taken post-paid connection (Rs.999 for 1 years) plan from Airtel Delhi in May'06. At that time I have asked Airtel executive about the international calls. He had told me the call rates of the international calls. When I called up on Airtel customer care, they said I need to pay 1500/- IRS or it will be activated after six month. Now six month have passed when I called up on Airtel customer care again they said I need to pay 1500/- other wise you can't get this facility.
refund of money through dd
I had availed a postpaid facility under the 495 plan for my mobile bearing no. [protected].I had discontinued this facility in September 2007 on 11-09-2007.I got this connection converted to prepaid by paying Rs.160/- .I understand that I was eligible for a refund after sixty days of receipt of the bill for the mobile in question.I tried my level best by personally visiting the Airtel Office at Yadav Colony who listened to my complaint verbally and did promise to consider the same suitably.I am at a loss to understand regarding the type of substandard service being offered by a premier company of this repute.I am a employee of Tata and atleast we do not show this type of lackadisical attitude towards customer care.Trust I would get the DD refunded positively without being told to do so time and again.
This is regarding Pre-paid phone validity. I' had recharged my phone on 1st no. 2007 with 499/- in that i shuld have got 6 months validioty as per the plan which i confirmed at customer care twise thrise.
Then after a month my phone validity has got expired ...and from that day have been compaling to cutomer care about this every time executive do the same thing frd. my complaint to back office.
And tell to wait for 48 hrs. i did this thrise or more than that ... but till now its not been resolved... even i ask to recharge my phone then he responded if u get rechrge ur phone then u wont get ur rest of validity.
Please tell me what should i do now cause its been happening for 15 days ...and i don't think its going to be resolved now.
Thanks And Regards,
Amit Gupta
incorrect billing!
This is regarding the airtel, I have been using their services for a year now, they have good offers for corporate customers with lower call rates, and we all being innocent will think only of the good side, but no one really knows their hidden and lucrative business plans, what they do exactly is fish out customer by offering good tariff plans and once you are in they try to remain as good as they can be, and when you think all is good then all of a sudden you will find a hefty amount on your bill which you have not used. This happened to me, my calls used to be very low and I opted for the AES249KK plan in which they have 600mins of call free, I was using their WAP / GPRS services and 3 months down the lane they billed for unknown things, claiming that I had downloaded certain things, I spoke to the customer service, they are all nuts and with no resolution, finally I had to pay that bill, and later that month I stopped using their WAP services, my calls were very low, and within the 600mins offer limit, so I used to get a minimal amount like 280 - 300 rupees, then 6-8 months down the lane I see that they charged me for 872 rupees, and in that most of the billing was for WAP which I was not using, I called up their customer service, believe me its the worst that I have seen in my entire life, moreover the reps are so very rude and are trying to make up the bill on me, they would not agree their mistake. So people, I have only one advice to you, before you make a decision with airtel, think twice or get taken for a ride. I seriously would want an audit done on these people, just imagine if they bill one customer for 10 calls that he has not made, imagine the profit that they will earn from the entire network. These airtel guys are ridiculous and are running an unethical business which will fall in the long run. Corporate customers beware! Do not enable autodebit for your airtel bill.
If you are a similar victim, please let me know my mail id is [protected]@yahoo.co.in
my mobile No.[protected] is in my office group : Shriramlife insurance co ltd., I am receipt of 06-10-2012. But I have not received
bill dated 06-08-2012 and 06-09-.2012. though they are in my office group I am paying bill amount every month and getting reimbursement every month from my office. As I have not received bill dated 06-08-2012 and 06-09-2012 I am not in a position avail reimbursement from my office. my office authorized officer Mr. Mahesh wrote a mail to Mr. Prasanth the coordinator -airtel. so far I have not received these two bills. some one from 121 called me up and said the bill was sent to my office but refused to receive in office. I fail to understand how this happened since the bill is on office name and every day thousands of letters being delivered in my office and no time letters are refused to receive. Any way please help me getting these bills which would enable to get reimbursement from my office : You may send soft copies also to my office mail ID: swamylife@gmail.com alternately you may send to my office authorized person Mr. S Mahesh, GM Systems./or Mr. Anil mahantha
how to create user a/c and password in airtel site
pay your bill by debit card not working
I hold a mumbai Airtel number since past 9 moths and im harassed! I cant even change the service provider as my number has become known in my circle.
its been 10 days that the my account is not accepting online payment of bills. The last date was 2 days back and i have to apy late payment fees also also now.
I have made numerous complaints, since past 10 days , on their customer care and their site account and they are unable to help me.
Their CSE tell me go personally to the Airtel shop and make a cash payment which is very far from my place.
I have sent mails and sent onsite complaints but there is no reply.
A company like Airtel has a pathetic Customer care who does not know any thing about their own site and its bugs and are unable to help me.
There have been major problems in the airtel signal also which there is no resolution uptil now, from the company.
All the complaints i make on their site are not actually resolved, but the company reps mark it as "closed"after a week automatically.
I do not recommend the product to anyone in Mumbai or elsewhere
Airtel is been the pathetic service provider. No one expected that they can be so worst in fulfilling the MUST BE requirements for the customer due to horrible network coverage, issues with the network, bad response to customer complaints so on and so forth. I think one should go for other subcribers and make them pay for their mistakes. Very sad to say that airtel only decided to react on this when they start loosing the customer base and
and hemmer their market reputation in such economical downturn whrer they should realize that customer is god for them.
Atlease i am definatly going to change my subscriber.
Same thing happening with me..
Customer care is worst than BSNL customer care.
distributor's misbehaviour
Hello, I Pradeep gartan took recharge vochoure of Rs 30 from KINARA ONLINE. unfortunatelly instead of my number [protected] he recharged on different number which was [protected] , when i wanted my money back he refused to pay back and start misbehaving (using very abuse word... very cheap language as BEHANCHOD...), THIS HURT'S ME A LOT... if u r going to take some action against him ...otherwise i m going to CONSUMER COURT FOR THIS...
PRADEEP GARTAN
[protected]
HDFC SALES MANAGER
Dear Sir,
meri sri dungargarh (bikaner) me outlet hai. (gouri std pco).
yanha ke distributor (jaichandlal chandratan) pro. pawan rathi. ka vyavhaar thik nahi hai.
e top karne se pehle advance paise mangte hai. ab kai dino se inka banda meri shop me nahi aata hai.
me inse koi bhi vyaaparik sampark nahi rakhna chahta.
frequent disconnection
i am having a connection of airtel (postpaid).my no is [protected].i stay in delhi.i am sick of complaining for the frequent disconnection of my calls ,specially while i m making ISD calls.inspite of my several requests n reminders nothing has been done til now except for a waiver of 250 rupees in my last bill that too when i told that i want to discontinue my coneection.if u see my bill record u wil find several cals to same no at the same given time which is because everytime i make a call it l b disconnected in few seconds n wil continue til i succeed.it causes unnecessary disturbance as well as extra charge. please resolve my problem at the earliest. i am fed up or disconnect my no.
I am Mohd Shaukath, one of the Airtel Postpaid customers using [protected], which was disconnected as I have not paid the bill Rs. 2355/- before disconnection according to the SMS that I received on May 8, 2009, which I noticed on July 28, 2009, as I was hospitalized in the end of July 2009 in Care Hospital, Nampally, for replacement of Mitral Valve of my heart and presently taking rest, going to join my duties from September 1, 2009 onwards. Meanwhile, one of the Airtel executives called me up and told me to pay at least Rs. 2000/- to get the number reactivated, which I paid on July 30, 2009 with receipt number 104-[protected] and cust a/c number 104-[protected], but they have not reactivated my number.
Being a service related employee, I have given my number to so many customers and if that number does not work, my personal reputation as well as my company's reputation will come down.
I requested them number of times through calling them and sending them mails to (nodalofficer.andhra@airtel.in) asking them to look into the matter, react positively and reactivate my above stated number as soon as possible so that I can continue my normal lifestyle by being in contact with my customers.
Whatever the balance amount is there that I will pay once the number gets activated.
So far, no response from that end...
shaukath_heart@yahoo.com
Hyd
I have a post paid connection no [protected]. I n the name of SMS others I have been charged for unused and unwanted facilities not requested by me. I have last month clearly told your office staff by calling 121 that I don not want any facility other than missed calls alert. I was refunded Rs 220.00 last month. Again in this month's bill they have added Rs.91.00 towards SMS others. We don not want any ringtones club, 57575, [protected], 5511015,
Bill No.[protected].
Now I want refund of this Rs.91.00 and no future charges other than missed call alert.
If the bill again contains any unsolicited or unwanted charges I would be forced to take up the matter to Consumer Court.
I hope my request will fall into some working ears and solution found immediately.
Regards
V.Chandrasekharn
Dear Sir,
The mobile No. [protected] was given to my company Sri Balaji Castings P ltd and the same was issued to me for company purpose. From the day I got the mobile I get calls from various people for promotional offer and calls asking for Mr. Benjamin William. Who is he. I would first like to know the service you people render. To check I contacted you hutch care and the person says that the No. would have been used by the above person and due to non usage for more than a month or so the no is shifted to us. We take the mobile from you only on belief that the service rendered by you is fine and good.
So I need an explanation regarding this immediately. Otherwise I will force my management to drop all the lines used by our company with immediate effect and also no call should reach me from today. Else I personally will take up necessary steps to launch a PIL, CPC proceeding against hutch for cheating the customers.
Act and respond immediately.
I am a airtel Postpaid customer and my mobile number is [protected]. I have taken this connection in 2005 and since then i have been availing of your service. Now i wanted to move to pre paid and when i approached the customer care centre at Pattom, trivandrum to know the proceedures and to get the deposit amount cleared - two days they said the server is down and the software is not working, etc. and on the third day they say, I haven't submitted any refundable deposit for a post paid connection with airtel. I have deposited Rs. 1500/- when i have taken the connection. Now they argue that my depositamount is Rs. 300/- and Without adequate deposit how did i get post paid connection. I dont expect this kind of irresponsible dealings from your end
Airtel customer service representatives do not pick up the calls after 2:00 A.M, even if they pick up the calls they either put the customer on hold and disconnect the call or they just disconnect the call with out talking to the customers.
Do not understand why Airtel is unnecessarily defaming ifself by hiring such kind of ineffecient personnel by which not only their fame is at stake but also these kind of people try to spoil the internal environment of the organisation.
Not sure how serious is Airtel going to take this complaint but intention of mine is to make them aware of the kind of service they have degraded by hiring such kind of employees who do not wish to work.
My SIM has been blocked for the last 10 days. I have submitted necessary documents but the problem not resolved. My Mobile no is [protected]. the acknowledgement no of my complain is 2712037 (Hyderabad)Please help
I am geeting the bill for the GPRS which 499 plus other charges even after contacting the personnel personnaly. The referrence # is [protected]. I have not received any resolution even after contacting the airtel twice.
I very upset with this service provided by airtel. Witout giving any intimation, they have barred my out going calls. My Aunt was addmited in hospital and i couldnt make calls. The reason which they have mentioned was not paying the bill. I haven’t received my bill at my residential address nor at my cell phone. Without intimating that, so and so is my due date they had barred my calls. I had been to customer care relationship center and they said, my bill is not generated yet so it will take time. And one week before they had barred my service. This is strange .
I am having a connection of airtel (postpaid).my no is [protected].i stay in chennai. My problem i was not able to connect to landline no. of Ooty Region. When i try to connect the error message was "All lines are currently busy. Please try later.
The Issues stared on 03.sep.08, 9.00am so i called up the CC and rasied a compliant regarding. The issue was not solved still 04.sep.08 6.00pm.
I dont know wheather the problem will be solved or not. Hopefull waiting for the favor.
Does will happen.
Note: The customer care conveyed me a message that it will be solved before 08.sep.08. Does will it take such a loong time to solve the issue...
mobile bill in e-mail
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Overview of Airtel complaint handling
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Airtel phone numbers121121Click up if you have successfully reached Airtel by calling 121 phone number 1 1 users reported that they have successfully reached Airtel by calling 121 phone number Click down if you have unsuccessfully reached Airtel by calling 121 phone number 3 3 users reported that they have UNsuccessfully reached Airtel by calling 121 phone numberQueries and Requests198198Click up if you have successfully reached Airtel by calling 198 phone number 1 1 users reported that they have successfully reached Airtel by calling 198 phone number Click down if you have unsuccessfully reached Airtel by calling 198 phone number 1 1 users reported that they have UNsuccessfully reached Airtel by calling 198 phone numberComplaints1215012150Click up if you have successfully reached Airtel by calling 12150 phone number 1 1 users reported that they have successfully reached Airtel by calling 12150 phone number Click down if you have unsuccessfully reached Airtel by calling 12150 phone number 1 1 users reported that they have UNsuccessfully reached Airtel by calling 12150 phone numberDTH
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Airtel emailsAirtel.presence@airtel.in100%Confidence score: 100%Support121@airtel.com100%Confidence score: 100%Support
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Airtel addressAirtel Center Plot No. 16, Udyog Vihar, Phase-IV, Gurugram, Haryana, 122015, India
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