Allegiant Air
Reviews and Complaints

Allegiant airlines. I made reservations for a family member. A week before the flight he was unable to go. I called Allegiant prior to the flight. The problem, I was on hold over an hour, then it kicks you out. Called again, and again. No answer. I set my alarm one night to call, still no answer. All you get is Sorry we have lots calls, try again later or stay on hold. tired for 4 days before I was able to talk to someone. Out of the 400.00 spent, my family member received a 70.00 voucher. Customer service was rude, told me hurry up he had other calls to take. He said you didn't buy flex plan (which was not affordable) and I didn't cancel within the seven days. I told him I would have if they would answer their phones. I also lost all the money from the Alamo rental. I used Allegiants website to book it, I did all the work, when I talked to allegiant they told me I had 24 hours to cancel FROM the time I made the reservation in April. Why would I cancel 24 hours back in April (cost 141. to Allegiant). DO NOT BOOK cars, hotels, anything extra on their web-site if you cancel you LOOSE all your money. I would NEVER book another flight with them, I would be better off, paying the extra 100.00 on another airline. Terrible service.

I arrived at 9:41pm on Friday May 22, 2015 to LAX. I patiently waited to retrieve two checked bags on carousel A. The luggage with my clothes came across the belt. My other bag did not arrive. I was only in LA for the Memorial Day Weekend for a Field Hockey Tournament with my Coed Team from Hawaii. The bag that did not arrive was my stick bag. It had three sticks and two shin guards in it; along with a mouth guard. These are all of the items that I needed to play in the tournament. As you can already assume; no, I did not play.

We spotted Sergio Garcia, who works for Allegiant, and asked him if it normally took this long to get bags off of our Allegiant flight (I am actually embarrassed to capitalize the 'A' in the name of the airline; it doesn't deserve to be a proper noun). Anyways, he told us that it did not normally take this long and that the baggage probably did not make it on the flight in some nonchalant attitude. He gave us every excuse in the book, including saying that it was oversized. Now, my teammates who had larger gear bags than I made it safely to LAX without any issues with baggage. There was no reason why mine should have been considered 'oversized' unless it was because that they flew with a different airline -- with that, I wouldn't be surprised.

Mr. Garcia then proceeded to explain to us that it was in a holding area in Honolulu and will be on the next flight tomorrow Saturday 23 May 2015. We asked what time would it arrive. He retorted that we could come back at 945pm (same time) to retrieve the luggage. Of course this meant that I would be sitting out for the first day of the tournament. I was frustrated, but I was glad that I was given direction and guidance to retrieve my luggage the following day. Mr. Garcia gave my a phone number to call: [protected] -- I later discovered that this was the 'duty phone' (which is a cellphone that sits in the office of Allegiant in LAX) -- More to come on that.

I painfully sat out on all the Saturday games, but I still went to support. I called the number that I was given multiple times. It never rang. It just gave me a busy signal -- I had complete cell service. Nevertheless, I knew that we would head to the airport around 9pm to retrieve my luggage later on that day.

At 723pm and 726pm, I missed two phone calls -- from personal cellphones. One from Amaya Mathis and one from Chrystal Micheau -- both who work directly for Allegiant. I didn't see the missed calls until 751pm and immediately called both numbers back after listening to the voicemails. It had only been 28 minutes. The voicemails both stated that my luggage did arrive and that they were closing soon. Unbeknownst to me, soon literally meant in 5 minutes from when they left the voicemails.

The first (Amaya) did not answer. Luckily Crystal answered. In hopes that I would hear some good news, I unexpectedly get told that they are no longer at work, the cage is locked up (with my bag inside), and I would not be able to get the gear until 630 am the next day (Sunday 24 May 2015 -- the last day of my tournament) I told one of them to call Mr. Garcia and leave him my number and to call me back. I am not sure if they did as I had asked, but I surely did not receive a call back. Amaya instructed me to call and text the duty phone because someone would be there until 9pm that night. I called again and it finally rang, but no one picked up…it was 847pm. As you can already assume, no I did not get to play in the next day of the tournament.

Obviously, there are a few things wrong here. I won't attempt to unnecessarily recap the last 24 hours -- I think you have been patient enough reading this -- but what I will do is express the one thing that grinds my gears the most: we were LIED to. Mr. Sergio Garcia is not capable of handling the position he is in if he cannot even give the correct hours of operation for his department. He led us on, gave me false hope and cost me money for the tournament that I did not get to play in.

I expect to be fully reimbursed for the expenses as follows:
California Cup Field Hockey Tournament: $141
USA Field Hockey Membership Fee: $10
Total Airfare for Allegiant: $401
Milage: 85 miles at $4 a gallon
Parking: $8

I will be sure to never use Allegiant again, and I will continue to share my experience with others in order to ensure that they make the right decision and choose a different airline.

UPDATE: Today, Sunday 24 May 2015 I received my bag. There were five people working the check in desk. YOU GUYS DONT EVEN HAVE AN OFFICE AT LAX. HOW PATHETIC. I was told to wait because Sergio, THE ONLY ONE THAT HAS THE KEY TO THE CAGE WHERE MY BAGS ARE AT was not working today. WHAT?!?!?! that was AFTER they had told me, the day before, to come in at 0630 to pick up my bag. WHAT IF I had come there at that time? NOBODY WOULD HAVE EVEN BEEN THERE TO HELP ME. Instead we took our sweet time and woke up at a decent hour to get there at 945am. And after they told me to step aside and that they will help me. I proceeded to give my testimony on the last 72 hours to everyone (like 7 people) waiting in line for this awful airline. SOMEHOW they miraculously found a key when I was told that Sergio was the only person with a key.

I expect to be completely reimbursed for my flight and the cost of my tournament fees. I will not stop until I do.

Our trip on Allegiant Airline turned our winter wonderland getaway into a nightmare. Delayed and cancelled flights, poor compensation and long waits to speak to a customer service agent were the three things we felt were the largest complaints we had with the company. There were a lot of pros too. Overall when Allegiant airline is working properly, it's a great airline! But these three things may keep us away. http://burntapple.com/2015/01/14/allegiant-airline-review-trip-san-francisco/

This company has the worst customer service ever. I had a flight attendant reseat me and stated if I had a problem with it that I should contact customer service. I had paid extra to choose and sit in that seat. I contacted customer service after waiting 30 min on hold. I was told that because the flight attendant didn't report the incident I had to email customer service. I did. I received an email stating that they needed more information so I needed to call them back. I did. After another 30 min hold I reached a customer service rep who put me on hold for 15 min before telling me that I needed to email customer service again. No matter what I said they just wanted to send me in a loop. Will never fly this company again.

On Thursday Feb. 13th we took Allegiant Airlines from San Diego to Bellingham, WA to attend my sister-in-law (of 50 yrs) funeral in Vancouver Canada. We were delayed in San Diego approx. 1 hr, then 5 airline personnel came on the plane to count passengers (as there was a discrepancy) which added another 1/2 hr to leaving San Diego. We finally arrived in Bellingham at 12:45 AM & found my suitcase was missing. There was no one available to talk with at the airline counter or baggage claim. Finally an airport employee Mr. Z. Rusaing asked if he could help us. I was frantic because of all that was in the suitcase.
We finally arrived in Vancouver at 3 AM due to all the delays & the funeral was at 10:30 AM. I was to do a bible reading at the Mass which I had to decline because of just wearing a warm up suit from the flight. There was no time for me to purchase clothing, etc. at the time as the stores did not open until 10 AM & we had to be at the Church for 10 AM.
We started to call Allegiant Air that evening, Friday Feb. 14th, & could not speak with anyone, so we did leave a message. On Sat. I went to nearby stores in West Vancouver & purchased what I thought was necessary, underwear, jeans a sweater, curling iron, cosmetics, etc. On Sunday driving to Bellingham to leave to come home we fnally got a call from Allegiant & they did not have my bag & it could not be found at that time.
After 2 more days the bag was located & we received the bag on Friday, Feb 21st. After that the process to claim for the purchases started, the total was $657.00 plus $50.00 luggage fee. We received a check for $488.00 on April 7th which we did not cash as we felt under the circumstances it should be paid in full. Mr. Scott Justice, System Baggage Representative, stated we would receive a $100.00 Allegiant travel voucher but this was never received.
We strongly recommend anyone considering travel with Allegiant reconsider based upon our nightmare experience. in summary, flying on Allegiant led to: serious delays, unfair compensation for a lost bag, many unreturned phone calls & e-mail messages, & a broken agreement to furnish a travel voucher.

Do not use allegiant air even you have no choice, I am sure you will regret it if you did. I booked a vegas package thru allegient air but due to family emergency, I have to cancel the trip 14 days prior to departure. I called allegiant air and the customer service lady said ok to cancel but there is a cancellation fee of $350. I asked if there is any way to lower the fee and the lady said no - your choice is to cancel it or not to cancel it. I said ok cancel it then cuz I really couldn't make it. After a few minutes wait, the lady came back saying that the total cancellation fee is $600, that means I only can get a $300 refund on my trip. I said you told me the fee is $350 how come it became $600, the lady said the hotel also charged a cancellation fee. I asked her not to cancel it then and I will see what I can do. The lady said it was cancelled and she cannot reverse it. I said I agree to cancel only under the info she gave me with a fee of $350 but now the fee becomes $600, I need a second thought. She then said there was nothing she can do and repeated again the trip had been cancelled. I was very mad and asked for her supervisor. The lady said there was no one there except her, she was the only one that could make decision. I said to her that I will file a compliant and she said she wouldn't care. What kind of customer service this is! I will never use allegiant again and will ask all my friends to alert and try to avoid allegiant air.

Thank you Allegiant Airlines for possibly the worst service we have ever experienced. Our departure time was 7:10am. We got in line at 5:40am. They were obviously understaffed. When we reached the desk we were told..."The plane is already boarded, you really should have gotten here 2 hours earlier." Then we were told by the next person, after we told them we had been in line since 5:40am..."No, there is no way it could have taken YOU so long to get through this line." And then she walked away. Only one lady at the desk was helpful enough to actually give Todd a phone for another manager. BUT WAIT FOR IT...only to be told, we should have been there 2 hours earlier to get in line. FOUR other couples were denied their flight also?! Clearly Allegiant Airlines has some management and customer service issues to address. #poorserviceallgiantair
PS. Allegiant wanted to charge us $75 per person to book us on the next flight THREE DAYS LATER. Never once was there any notice of our flight being boarded...thus we stood in line with children...not one employee even apologized.
Photo: Thank you Allegiant Airlines for possibly the worst service we have ever experienced. Our departure time was 7:10am. We got in line at 5:40am. They were obviously understaffed. When we reached the desk we were told..."The plane is already boarded, you really should have gotten here 2 hours earlier." Then we were told by the next person, after we told them we had been in line since 5:40am..."No, there is no way it could have taken YOU so long to get through this line." And then she walked away. Only one lady at the desk was helpful enough to actually give Todd a phone for another manager. BUT WAIT FOR IT...only to be told, we should have been there 2 hours earlier to get in line. FOUR other couples were denied their flight also?! Clearly Allegiant Airlines has some management and customer service issues to address. #poorserviceallgiantair
PS. Allegiant wanted to charge us $75 per person to book us on the next flight THREE DAYS LATER. Never once was there any notice of our flight being boarded...thus we stood in line with children...not one employee even apologized.

I booked many tickets with the airline, had a record of them on their website in MyTrips till suddenly they did a tricky move and removed all that record from their website without the warning! and I didn't have the extra record of it since I trusted their website to keep it. I got a voice message from them that I bought 2 tickets on the same flight on my name, because I lost a track of my tickets due their shady action. I called them to ask what tickets are booked and find out that I also missed one flight Flex protected due the problem with their website. The rep told me to send an email on the website to get reimbursement. I received a reply computer generated that once the flight is missed money can't be refunded. No words to describe except that Allegiant is a fraud!

If you want your holiday plans ruined, then fly on Allegiant. Their planes are overused and mechanical failures are often, and caused delays each time that I flew. When you check in, they treat you with indignity and disrespect. You pay extra for service that is non-existant and you sit cramped in tiny seats with no circulation to your legs. Staff is very rude and have no people skills except to abuse and exert their power trips on customers. Be prepared to pay extra for carrying a small handbag on board, and charged to your credit card without your consent.

We have been using Allegiant Air for years and this year my wife was admitted into a hospital and was determined she had blood clots in her leg and lungs. She was released but the doctor said she should not fly because most airlines are not ready to handle medical emergency in flight if something was to go wrong. He even gave us a note in writing because most airlines will accept this and allow you to at least post pone it.

I tried calling them but since our flight is due to leave on Monday and today is Friday there is nothing they can do to either post pone the date of the vacation or at least give us some refund. I even asked if we could give the vacation away but no name changes are allowed.

I asked can we at least get something for the hotel and they said NO that is part of the package.

I guess we have learned about the company we are dealing with and will make sure everyone we know and any place that I can get my story out will hear it.

I am setting-up a bachelorette weekend with some friends in Las Vegas and as the maid-of-honor I booked the hotel room. I booked my flight and hotel together through Allegiant. The one flight that Allegiant offers does not get into Las Vegas until 9:55 PM. My friends are all getting in earlier than me and would like to check-in ahead of time. I have called Allegiant 3 times and waited for over an hour each time to speak to someone. I have been told each time that they cannot add a name to the hotel reservation (well they could if my friend was flying on Allegiant) and that it is the Luxor Hotel's problem. I have spoken with a manager at the Luxor and was told that Allegiant cn (and will add a name) and that it is very simple to do. All that needs to be done is Allegiant needs to fax a paper with my confirmation number and the name I want to add to the reservation. That's it! They will not do it! I am very frustrated!

While the initial cost appears to be low, Allegiant Airlines adds all sorts of fees that raise the cost. A fee to pick a seat, a fee for your carry-on, a fee to check in early, an then mystery fees. Please consider all the fees before booking with these people. Then, they cancelled my return flight. Although neither end had bad weather, they blamed the cancellation on weather and said we were on our own for a hotel for the night. It was 2 more days before I finely got home. I had to take the bus. Allegiant Airlines is off my list permanently.

In October I made reservations with Allegiant Airlines for my wife and myself to visit our son, daughter-in-law and two granddaughters in Punta Gorda, Fla. Fortunately, I paid the extra fee, $23 per person, to be allowed to change our reservations should the need arise. Well, the need arose as we discovered just a few weeks later that my wife had advanced-stage ovarian cancer. As he has to get chemo each Monday in Toledo, Ohio, we cannot fly to Punta Gorda Dec . 9 as we had originally planned. The problem...it is impossible to speak to a "real" Allegiant person (short of driving to the airport) to change the reservation. I have spent hours on the phone, going through the prompts and listening to annoying music and promotions but have yet to speak to an agent to change our reservation. Yes, hours! I can't believe how a company like this can stay in business.

Flew from Clearwater/St. Pete FL to Huntington WV on 1 Nov 13 with a carry-on and an electronics/laptop bag and experienced no problems; especially since both bags met the dimensions and weight requirements as specified on the Allegiant website and also included in the ticketing information. On 15 Nov 13 my return trip from TRi-State Airport in Huntington WV, I had the same carry-on luggage minus some clothing and shoes that I mailed home. Upon reaching the departure gate I was told by the person taking the boarding passes that my carry-on was over-sized and would not fit in the overhead bin and my electronics/laptop bag would not fit under the seat. I explained these are the same two items that I traveled with on 1 Nov 13 and they did actually fit. My explanation fell on deaf ears and the security guard was called over. I had initially paid $20 for this bag as a carry-on and I was bullied into paying and additional $50 in order to make my return trip to FL. What was really disturbing was other passengers had carry-on luggage larger than mine and were allowed to board the flight without incident. The other passengers were Caucasian and I was one of two Black passengers.

Very dissatisfied with this airline. To begin with when I booked the flight for my daughter, and I expect to sit beside her, which I learned once we checked in, we have to pay extra to sit beside our registered guest. After arriving in Arizona, my daughters wheel on her luggage was broken due to mishandling, obviously. I tried to submit a complaint on their website and how convenient it's an unavailable service. Will not recommend this airline or fly it again.

I purchased a non-refundable ticket that I had to cancel out of two days prior. I understood that I would get a credit if I cancelled, so it was not a big deal at the time. I logged in to the Allegiant Airlines account I had to create to manage my itinerary and selected the CANCEL button, which I thought would cancel my flight and place my money into that credit for future flights. Instead, while on my trip, which I booked through another airline, I received and e-mail telling me that I have to call Allegiant's phone center in order to cancel. By the time I came back from my trip I did call the phone center and was told I was considered a no-show and forfeited my $695 dollars. Needless to say, I am looking to litigate this and call my congressman. This has to be one of the dumbest policies for any company to have, let alone enforce. Do you agree?

Subject: Please respond to this letter.This a copy of the one sent in November.

Las Vegas, NV 89113
11/10/2012

Itinerary # E393530

To whom it may concern;

On 11/03/2012 I was traveling on Flight #F217 with Allegiant Airlines from Mesa AZ to Bellingham, WA transporting a small dog to a client. The dog, a champion show Pekingese, was inside an airline approved crate, which I took as a carry on. I am not unfamiliar with this process as I have performed this task many times before. However, on this trip, I found myself treated as if I were a threat to the safety of every man, woman and child on board; and this treatment was directed at me by an employee of Allegiant Airlines.

We were already in the air when the dog began to pant excessively. This animal has traveled before and does not normally exhibit this type of behavior. It appeared on first impressions he had become extremely warm. I simply unzipped the crate just wide enough to provide the animal with a small ice cubes to allow for some hydration and cooling. This appeared to suffice. One of the flight attendants stopped and informed me that I had to keep the crate fully contained. About an hour later, the dog once again exhibited the same signs. At this point, I attempted to pour a small amount of water into the animals water bowl, and once again the same flight attendant cautioned me about the rules regarding ensuring animals are kept contained. I informed her that I understood, but was simply providing the animal with a small amount of water so as to keep him from suffering and becoming an in-flight problem. At no point was the crate unzipped any more than was necessary for me to use my fingertips to give the dog a drink of water; the animal was never in danger of leaving his crate.

All of this, though bad enough, could have been tolerable and overlooked had not additional and unacceptable action been perpetuated by another of your employees. I had the crate opened just enough to put my hand inside. The dog some how got entangled with a strap buckle.

A male flight attendant came to my seat, and in a substantially loud voice, ordered me to close the crate. I tried to inform him that I had discovered that the dog was now caught in a belt within the crate and I was simply trying to free him from a potentially dangerous condition. He appeared to ignore my response and elected to raise his voice further, repeating his demands. I reiterated that I would do exactly that as soon as I freed the dog, and asked if he could please stop yelling at me because yelling was not helping the situation. At this point he lowered his voice to a point that some would call 'under his breath'; I could only make out something about 'speaking to the captain'. When he returned he ordered me to "push the dogs head back into the crate and close it!" And again I informed him that I would do exactly that as soon as I freed the animal from his entanglement. At this point the same attendant, in a sufficiently loud enough voice for most people on the airplane to hear, asked if I was aware that "We can have this plane turned around and have you taken off in shackles!" Needless to say, I was shocked, embarrassed, and humiliated. To add insult to injury, another passenger, apparently concerned about returning to Mesa, AZ, leaned forward and told me to "Just do as he says so we can get on with our trip!" I had not only been humiliated and chastised by your employee, but passengers were now turning on me out of fear of this flight attendants threats.

It was at this time that the flight attendant was called to see the captain. When he came back he rudely told me to bring the dog to the galley(?) he ordered me to give him the dog and crate. One of the other attendants asked him what the captain told him. He replied, albeit softly, that he was to "to help free the dog" After approximately 10-15 minutes of working to free the dog from his constraints, he returned the crate and animal back to me, upon which we proceeded back to our seats to finish out our trip without further incident; once freed the animal was complacent and required no further intervention. I, however, was very distraught about the whole incident and wanted nothing more than to get off that airplane and away from that attendant.

My time in Washington, after delivery of the dog to its owner, was supposed to be spent visiting my children and grandchildren, nieces, nephews, grand nieces and grand nephews. Unfortunately much of that time was cut short due to my being so stressed that I did not have the strength to travel and took ill as well. This horrible event affected me for days beyond the actual incident.

I feel as if this flight attendant was trying to exert his dominance over the passengers (and perhaps the rest of the flight attendant crew) and used me as his venue. I know dogs are to be kept in their crate at all times, I informed the attendant that I knew that dogs were to remain in his crate at all times. And except when the attendant took the dog out to help free him, the animal was never out of his kennel. No one was in danger from this dog!

Instead of a simple exchange of information or being offered assistance, I was singled out and publicly humiliated. At nearly 75 years of age, I am not accustomed to such verbal abuses; perhaps this is now the expected and accepted behavior of today's airlines. It certainly is not mine.

The same crew was on board on my return trip. I believe the male's name was Jamie(?) and one of the lady attendants was "Debie". I am sure you will know who there were. The ladies were nice enough and not demanding like "Jamie"

I will end this by exhibiting a courtesy not provided to me; Thank you. Thank you for taking the time to read this letter and allowing me the opportunity to be heard. I don't really expect anything to come of this information, my loss as a customer is of little consequence to Allegiant Airlines and its fiscal health, and the flight attendant will likely continue to perform in a similar manner without concern for customer service. But at least I have made the attempt to inform someone of the circumstances and conditions that this one passenger experienced. It is now up to Allegiant to choose to act, or not.

Respectfully,

Nancy A Neuhoff

nw.[protected]@gmail.com

　

　

　

Dear Allegiant Air:

I have now called the Allegiant phone number 14 times in the last 4 days and 12 of the times the call wouldnt go thru (I realize this is the busiest time of year but its still very frustrating) and twice I got thru but had the worst customer service I have ever received from both the women. I ask one lady why she was being so unnecessarily rude and she hung up on me! After I had waited 15min on the line! I am a very nice person and try to avoid conflict but I am extremely upset and disappointed. The reason that I am trying to get a hold of someone in the first place is because there were charges made to my cc that I didnt authorize the charges? After briefly speaking to someone I learned that the charges were made by the person that I booked the flight for Shawn Tan and she charged over weight baggage to my card. I never authorized her to use my card and I believe that it isnt allowed to charge anything to my card that I did not authorize. Especially since the name of the traveller is different then the name on the cc. I would appreciate at the very least to have a credit made for me after I have had such an extremely difficult experience with the company and if not that then the charges reversed on my cc. Im very upset with the way that I have been treated by Allegiant Air customer service and the fact that I had charges made to my card that were not authorized by myself the card holder.

Thank you for your time and concern into my matter.

Allegiant Air package vacations are a total deceptive way on making you believe the savings you are going to get when you combine Flight, Hotel, and Entertainment. Here is a list of what can go wrong when booking the package through Allegiant:
1. Purchased two rooms with king beds. These rooms were not available.
2. My Canyon tour booking did not depart from Red Rock where I was staying, but at another Casino 20 miles away. Had to be at this other Casino at 5:00AM
Red Resort has no shuttle service at that early time.
3. Allegiant doesn't inform you there would be a 50.00 daily resort fee.
4. My concert show was also at another Casino. If I wanted to make the show, Red Rock shuttle service would only take me at a Mall, and I would need to take a bus to get to the show. But, since the show was scheduled late in the Evening, my bus-shuttle service would not be available.
I decided to contact Allegiant to explain these concerns, but here is where the Night mare begins. Had to wait 20 minutes before I could speak with an agent. I was never before so poorly treated as I was with this Allegiant representative. She was so disrespectful to me. All I heard was there is no refund on anything. She showed no respect or concern to my disappointment of their services. I was treated very rudely. Towards the end of our one-sided conversation, I asked her what her name was.i asked her repeat her name. She said I already gave you my name and hung up on me.Iwas so distraught at their unprofessional way of the way they treated me, after providing them with 1800.00 for trip expenses. Just be warned of the way you will be treated when booking a vacation package through Allegiant Airlines. You will be treated like you are a nobody. Jim

I will never fly on Allegiant Airlines again I flew out from Oakland Airport to Bellingham Washington on Sunday August 19 2012 with two bags my second bag was mistakenly sent to the wrong Allegiant Airlines by the baggage handler and sent to Billings Montanna and than to Las Vegas, Nevada instead of Bellingham Airport in Bellingham Washington. and after being on the phone with Allegiant representative on Monday August 20 2012 and again on Tuesday August 21 2012 my bag finally arrived at Bellingham Airport at 1:47pm but no one from Allegiant Airlines called me to let me know. after being on the phone all day Tuesday August 21 2012 I finally found out that Tuesday August 21 2012 at 5:00 that my bag had been sitting at the baggage security office all afternoon and I talked to the Allegiant Airline ticket agent and I told her that I will be there to pick up my bag that Tuesday August 21 2012 and she told me that I had to go to the ticket counter and let them know that I was there to pick up my bag. I told the person that I am coming from Surrey, B. C. Canada and it will take me at least 2 to3 hours to get there and she said that was fine and that someone will be there to help me. I arrived in Bellingham Washington Airport and when I went to the counter there was no one there I talked to the security guard and to a person from Alaska Airlines and they both went out of their way to help me get my back but we couldn't get my bag because there was no one there from Allegiant not even a supervisor who was supposed to be there wasn't there either. so I went back to Canada which took me about three hours to get back without my bag with my clothes and other personal items in it. I was again on the phone on Wednesday August 22 2012 and without any success I couldn't get my bag. I called again on Thursday August 23 2012 and I talked to the lady at the ticket counter and she said she couldn't help me because she was taking care of her customers and told me to call lost baggage. I asked her for the phone number and she said that I should just go online and find the number there. so I called a few numbers to no help at all. finally I received a call on Thursday August 23 2012 afternoon from Allegiant Airlines that my bag will be delivered to my relatives house where I was staying. the lady from Allegiant Airlines told me that the person from Hertz Rental will bring my bag to Canada and that they will be leaving Bellingham Airport at 3:30pm on August 23 2012 and that I should get my bag between 4:30 to 6:30pm that same afternoon. I waited until 8:00pm that night and my bag never arrived at my destination so I tried to call Allegiant Airlines and I haven't been able to get a hold of anyone. I left them a message that I still haven't received my bag and i'm still waiting without any of my clothes or my personal items and now it is friday August 24 2012 and I still don't have my bag I will try again at 10:00 which is when their office opens and see what happened why I didn't receive my bag and where the hell my bag is. this will be the last time I will ever fly with Allegiant and I will make sure to let anyone and everyone know not to fly Allegiant Airlines again.