Allegiant Air
Reviews and Complaints

this was the message I gave to their complaint department.

I am a military reservist who flys ALOT, and I was on flight 564 returning from Las Vegas when about 15 minutes into the flight one of the attendants whos name I came to find out was MIMI, sat right behinf me for 1 hour to an 1 1/2 hours. She was extrememly obnoxius and immature and unprofessional. Of all the flights I have taken, I have never seen such unprofessionalism. Again, she was very loud sitting with the passenger for the majority of the flight and I am not exaggerating. I am letting you know because attendents are there to not make the flight miserable for those who pay $500.00 for a round trip to Vegas which isnt bad, but at least having decent attendents would be expected from the managers from Allegiant. I hope this finds someone who can help correct this so that there can be more assurance for the passengers that decent professionalism will be given to pasengers.

I am a diabetic and have to monitor my blood sugar and insulin levels frequently. While on flight 101 from Cedar Rapids to Phoenix Arizona on June 29th I was feeling a little low on sugar so I got my testing kit out and was about the test my sugar level while a male flight attendant told me that I could not do that on the flight! This could have been a very serious situation and I feel that according to the Americans with disability act I have every right to test my blood sugar when the need arises. He was also very rude to me about it. I had a lancet disposal bag in the kit so there was no disposal on the plane in any event. Further the ticket agent was the allegiant counter in cedar rapids was quite rude to quite a few people. I am very disappointed in your service.

Just this last Friday (June 15th, 2012) my 15 year old daughter was supposed to fly out of Kalispell Montana to Oakland California, First of all we didn't know we HAD to be checked in 45 minutes before her flight, regardless we would have been over an hour early had we not encountered road construction (mind you we live almost 2 hours from the airport) Which we had no idea there was road construction that went on for almost 45 miles at 25-35 mph. By the time we got to the airport 30 minutes prior, the desk was closed (we found out that there are only 2 people who man this desk and they close it up to load the passengers) Security told us they were already at the gate and that we were out of luck we should have been there 45 minutes early. Both myself and my ex husband (who purchased this ticket) called Allegiant he got through I couldn't...They told him that they would not refund his money nor would they book her on the next flight since we were late and she missed her flight! (The plane hadn't even been boarded yet) So he stated that they were then stealing his money and they told him No sir that's our policy and hung up on him.

When the employee's finally made their way back to the desk, my daughter for sure had missed her flight by this point and I watched as these people dealt with another passenger whom they had lost her child's infant car seat and said there was nothing they could do about that because they deal with car seats so much it's hard to keep track of all of them. Anyways, I asked if there was any way they could get her on the next flight (which wouldn't be till Monday) They told me "No" she had "missed" her flight and they weren't going to do anything about it.

So, they do not give even a little for unforeseen circumstances.. (unknown road construction. we live in a very remote area of Montana) they stole my ex-husbands money, and we will NEVER fly Allegiant. We were able to get her on a later flight through Alaska Airlines and they were wonderful to work with! Now my ex get's to deal with Allegiant and his credit card to get his money back from these people...

Has anyone else EVER had this problem with this airline?

This was the first time I had used Allegiant air and we drove to a town 2 hours away from our house to use them. We flew from Toledo to St. Petersburg on Wednesday and was coming back on Saturday. It was three of us and we paid $183.00 per ticket roundtrip. The day we were scheduled to come back as we were packing up to leave my mother suffered some sort of attack and could not breathe. We had to call 911 to the hotel and she was rushed to the hospital. After finding out that she was going to be okay, I begin to call Allegiant Air to try to figure out how to get home. The first call after being on hold for 9 mins after they said there was a 3 min wait. The guy would not hear me out just kept repeating since it was less than 24 hours nothing they could. At that point I was just trying to find out the next flight out, which was not until next Wednesday. I asked him about Sanford Orlando which was 2 hours away and he said there was one out on Monday.

When I discovered I had no easy way to get back home through another airline because Allegiant is the only airline in Toledo, I called back and was on hold for 17 mins even though it said there was a 7 min wait. I started the conversation by saying maybe I need a supervisor because I had a real emergency and I begin to explain how my mother was in the hospital and we needed to figure out how to get her home. The guy hung up on me.

I had to call a third time and was on hold for 20 mins for a supposedly 9 min wait. I told the young lady what happened and while she at least was sympathetic. Told me that since it was less than 24 hours I only had the option to purchase new tickets on the Orlando flight which were going for $189 per person for one way. Then when I got home I could appeal and show the doctor's note and they may decide to give me a credit on a future flight.

Really! Like having your normally healthy mother being rushed to the hospital is not stressful enough but to suddenly have to stress over how you are going to get home. Then have the airline who had the other flight not be willing to at least transfer the credit towards what you spent on the new flight. Every other airline even though they have a non-refundable clause will do that.

My experience with Allegiant air was just horribly dissapointing and not worth any supposed savings. Allegiant needs to learn how to take care of its customers through more than just a cheaper airline price in the beginning.

When booking with other airlines ONLINE, they allow you to book for free since YOU are doing all the work and their staff doesnt get involved. Thats all fine and GOOD.
With ALLEGIANT, they HIDE a BOGUS "Convenience Fee" of $ 17.00 on every ticket in amongst the other GOVERNMENT fees.

CONVENIENCE FEE !? Convenient for WHO? Well, its convenient for YOU TO DO THE WORK and for them to CHARGE YOU A $ 17.00 FEE for doing it (while they do nothing)..well actually not nothing...they DO find time to INVENT more FEES for things such as PICKING A SEAT..Not a GREAT seat, NOT an exit row seat...any SEAT..You pick it YOU PAY ! and then lets not het into BAGGAGE FEES !... BAH

I am on a tight budget, my husband lost his job, yet I was determined to fly to Nebraska to spend the holidays with my lovable siblings, nephews and nieces. Never been so excited... a white Christmas and a fabulous family reunion. I found the most inexpensive airline tickets through Allegiant Airlines. I woke up this morning called Allegiant Airline customer service for weather advisory. I was told everything was fine, I asked their representative if children needed to be present to check in, she said there was no need to be present, as long as we had their passport. I live 10 min. from Meza Gateway airport in Meza, AZ. Following their instructions, my husband and I headed to the airport and did the pre-check in (luggage and all), but were told our kids had to be there. We checked in our luggage. They issued my husband's and my boarding pass. When we returned, 30 min. prior to departure, we went straight to the counter attendant, but she said passengers were already boarding and would not give us our boarding passes. She stalled and delayed calling her manager, wasting 20 minutes. After much insisting on our behalf, she finally called her manager and was told we couldn't board. I honestly feel that if she had isssued my kids'boarding passes, we would have made it. We were not allowed to board. We were devastated. After much frustration, trying to contact someone, I found out that this airline does not have anyone I can speak with or get answers. They gave me a P.O. Box address and said a supervisor would contact me within 72 hours. When I returned several hours later to pick up my luggage, a couple arrived 15 minutes before departure and were allowed to board the plane! I totally lost it. I asked to speak with the supervisor and was told she was unavailable. I filed a complaint with the BBB and I just found out that that airline has had 170 complaints in the last three months. I can't believe that my wonderful Christmas plans have turned into such a nightmare.

On the night of 8/27/11, We were trying to find an airline that would fly our son to western NY state in order for him to help with the post-hurricane Irene recovery effort. The only airline was Allegiant. We booked on Saturday night for the 8/28/11 flight, and the flight was cancelled Sunday morning. We immediately asked for a refund and were refused. Not only is this poor customer service, but the 'scam' part of the entire saga is that we suspect Allegiant knew all along they would be cancelling the flight, but still continued to take bookings in order to gain as much revenue as possible. Then, they did what all other airlines had already done - they cancelled and went to the bank with all of those passengers' fares. Trying to reach Allegiant, other than via email, is almost impossible. I hate what they did to us, but I abhor even more what they are allowed to do to the unsuspecting American public - constant advertising low rates which turn out to be exorbitantly high with all of the add-ons (can you believe $18.99 to get a seat, followed by a $16.99 "convenience fee"?). And, they do this without any scruples.

They are headquartered in Las Vegas, I understand (address is: 8360 S. Durango Drive, Las Vegas, NV 89113). I wish some government authority would reject their licenses to continually steal from the flying public. Looking on Facebook, there is quite a tide of anger. Just hope that Allegiant goes out of business before too long.

I have twice complained to Allegiant Air about their ethically challenged website. On a recent booking, the site automatically selected the following:

- cost for round-trip shuttle from McClaren Ariport to my hotel (which was not booked through Allegiant);

- cost for priority seating

- cost for checking of one bag

- charge for flex ticket

NONE of this did I want, select or desire. It runs up your cost to equal the price of a one-way ticket! I complained to "Customer Service" that the tactics are dishonest and unethical and they apologized for my "confusion", which I considered an insult. The only confusion that exists is in the ethics of the company's culture.

Their reservations number (not toll-free) takes a long wait and their employees have told me they get LOADS of call from customers who were tricked into buying things they did not want. You cannot remove the items online, you must call. Oh, and let's not forget about Allegiant's "Convenience Fee" for the privilege to book your own flight online. Give me a break. This company's attitude is among the worst in the business.

On Sunday, May 22, 2011 an airline ticket was purchased at the sales counter in Colorado Springs, CO Airport. Flight was scheduled for Monday, May 23, 2011; from Colorado Springs, CO to Las Vegas, NV. We arrived at the airport and went immediately to the sales counter, where the ticket was purchased, but there was nobody there. With the itinerary # and flight confirmation that was sent to me via e-mail in hand, we then proceeded down to the gate area. Now please keep in mind that I had knee surgery a month ago so running or even walking at a very fast pace is physically impossible at this time. At the security entrance to the gates we were told we could not enter unless we had a physical ticket in hand, the flight was getting ready to board, so the only thing we could do was to go back up to the sales counter and use a paging system the airport has available. My daughter and I made our way back up to the sales counter and found the phone used to make pages. After being put on hold for approximately five minutes, I was connected with a young lady at the boarding counter (at the gate). I explained to her that we were there waiting, my daughter had her one carry-on bag in hand and we needed to get on the flight that was getting ready to board. After talking to the young lady on the phone for 5-10 minutes, I was told that we had missed the flight; there was nothing that could be done. The time was now 1825. The flight was scheduled for 1850.
I then waited at the sales counter for an employee to return to see if we could reschedule for the next available flight. Rudely, I was told “no, you must call the phone number listed on the web-site”. I made the phone call as instructed and was spoken to like I was an idiot. All the lady on the phone could do (her name was Shalon), was quote the policy. That passengers must be there at least 30 min. prior to the flight. I tried to explain to her that I understood the policy, that we were there 30 min. prior, nobody was at the counter. I was again reminded of the policy, like it was a recording or something and that was all she could say. Then I was told I had to mail (filing online doesn’t make it to the right people apparently) a complaint or concern to a p.o. box in Las Vegas. Somebody might respond in 4-6 weeks but chances were not good, there are no credits or refunds for missing a flight. My daughter would not have missed her flight if somebody was at the counter the 30 min. prior like they keep preaching.
I tried to go through the proper chain to communicate the situation but was treated like a second class citizen. I truly hope that this is not the way that Allegiant treats the military and their families. I would hope to have resolved the situation without going through this process but my hand was forced to get anybody to listen that could do more than read me the company’s boarding policy.

I’ll begin this letter by saying how incredibly disappointed I am with Allegiant company and their staff. On 3/31/11 at 7:40 p.m. my niece and I arrived at the Long Beach Airport, we stood in line for the Allegiant Counter, the customer in front of us told us that she was going to be the last person they checked in and that the counter was closing. I checked my watch and noted there was still 60 minutes before departure. I walked up to the attendant and asked if they were closing the counter, I noticed a sign on the counter read, “This counter closes 45 minutes prior to departure.” The attendant said that they were closing the counter and that anyone that did not arrive two hours prior to departure was forfeiting their ticket and would have to purchase a new one tomorrow morning when the counter re-opened.

My niece and I decided to stand in line and see if we made it to the counter 45 minutes prior to departure. At 7:50 p.m. after all the customers in front of us had been given their boarding passes it was our turn at the counter. We were rudely turned away by your employee, at this point there were four more customers behind me. I pointed out to the attendant that there was still 50 minutes left to departure and his reply was that, “It doesn’t matter you should read the fine print on your confirmation you needed to arrive 2 hours prior to departure”. We pleaded with him to please let us board as there was still 50 minutes left before departure and the airplane was about 100 feet away from us, Long Beach Airport is very small and we only had a carry-on. The attendant refused to help us stating that he needed to leave the counter and go help with baggage, my niece and I walked away and the attendant spent the next 10-15 minutes arguing with the other customers (he could have checked us in).

The fine print on my confirmation states that customers need to be checked in no less than 45 minutes prior to scheduled departure (we could have been checked in). I called Allegiant Customer Service three times and after being on hold for over 15 minutes each time I hung up. On my fourth attempt I finally got a hold of someone, albeit being on hold for 15 minutes, and was told that my only recourse would be to write a letter. I find this policy is in place because customers will likely not want to write a letter and therefore Allegiant keeps the money that, in my case, is unrightfully theirs.

I am now requesting that I be refunded the full amount of my purchase and for my hotel reservations which I lost. I do not want a credit as I will never fly Allegiant Air I was a first time customer and a last too. I would not fly Allegiant if the seats were free. I am waiting on Allegiant to contact me for a refund!

This airline will kill you with baggage fees. And they will charge twice and then deny. I can prove I paid for my son's baggage online and then the gate agent had no record of it when he checked in and forced him to pay again. When I caught what had happened I called the only number available and the agent stated that he would not have to pay on his return flight as there was a credit on his itinerary...what do you think happened...the gate agent on the return flight stated that his bags had not been paid for of course!...He paid again! So now Allegiant owes me/my son $70...I sent an email as that's the only recourse the consumer has and of course got NO response...So the consumer has no recourse but to wait for them to reply...CANNOT speak to a manager...My advise to you is DO NOT spend your money here! They are a SHADY company, ...this coming from someone who travels extensively for work and flies ALL airlines...Never have I been treated like this...

My family and I had scheduled a flight to Vegas for this year's spring break. My scheduled departure was 9:00 p.m. I arrived at airport at 8:10 and there was no Allegiant Air representative at counter to issue my boarding pass. A group of about 6 people were there before me in which they stated that they had been waiting for a representative for about 15 to 20 minutes. According to the fine print on our Itinerary, Allegiant Air policy states that it is recommended to arrive 2 hours early. It also states that the ticket counter for boarding passes will be closed 45 minutes prior to departure. I was there 50 minutes prior to departure and no one was there to assist me or the other customers that were ahead of me. We waited for about 40 minutes to speak to an Allegiant Air... or should I say (Generic Air) representative. Plane was still on runway for about 40 minutes and there was no one at airport who would assist us. We then saw the plane take off, and the Allegiant representatives, who closed the ticket booth an hour before boarding, coming towards us with smirks on their faces. That was absolute cruelty... Allegiant Air representatives knew there was a group of about 12 people who had been waiting to receive their boarding passes and they did not care to give us an explanation. McAllen airport is a small airport and this was the only flight leaving at the time. They had no reason to close ticket booth earlier than the 45 minutes stated in the itinerary. When the Allegiant Air Representative finally came to assist us, he was absolutely disrespectful, rude, and unprofessional. He, along with others who represent this airline, basically rolled their eyes and shrugged their shoulders and accused all of us for not making the 45 minute deadline. I called Allegiant Air Customer Care representatives to see what accommodations they can assist me with, but all I did was waste my time. They too were very rude and would not allow us to receive a refund or rebook our flight. When I mentioned I and a group of other people were there before the 45 minute deadline, the representative mentioned that they do sometimes close the ticket booth up to an hour early. I mentioned to the representative that closing ticket booth an hour prior to boarding was no where stated in the itinerary he mentioned that there was nothing he could do... policy is policy. Allegiant Air has been officially banned in my book. I have traveled many times and never have I encountered this type of policy! Allegiant Air basically stole our money!

The evening of Feb.16th I carefully booked a round trip flight for the weekend of Feb. 18th - 21st for my anniversary. We were to go to Las Vegas from Bellingham, Wa. I only selected those dates as my wife was able to get that Friday and Monday off and I am self employed with little work anyway.
I only selected those February dates through the whole process, although I did not really look at the last page after I paid and printed my reservation. The next morning I attempted to electronic check in but was informed that my reservation number was invalid. I thought that maybe it was too early. I went to work and later later on in the day of Feb. 17th I attempted to check in again. No luck. So I called customer service and was informed that my reservation was for March 18th --21st. I was stunned! I looked at my reservation paper that I printed and yes it did say the March dates!. I said I did not want to go in March but customer service quoted the contract and would have to deduct $200.00 if I changed the flight (nothing was available for the dates I really wanted) and issue me an airline credit for the rest of my fare to be used within one year but no refunds at all. Customer service said I should have bought trip insurance even after I explained I had no intention of canceling or needing trip insurance.She referred me to another customer service website that did not exist but I found one on my own and sent them an email explaining everything, that I thought it was an error on their part, their website. NO go. From there they gave me an address back east where I sent a letter and I just got the same response, tuff luck.
The worst travel (no travel) experience I have ever had, never will I use this airline again, I just wish I had found this site before I attempted to purchase from them.

Deceptive business practices: When you go to their site to reserve a flight, they add optional fees (like for ground transportation, travel insurance, and "buying the ticket online or on the phone") without permission or calling attention to them. The "trip flex" alone was $20 on top of a fare of $60--1/3 the original cost added on top. Trying to complain/resolve this added to the conviction that this company is purposefully deceptive: I was referred to a Customer Relations Dept. in Las Vegas that has no email access and no phone lines or numbers. They receive complaints only to a p.o. box--P.O. Box 401026, Las Vegas, Nevada. 89140. I twas told no one at Customer Service had any names or titles for any staff at the Customer Relations Dept. (Probably just one guy paid a few bucks an hour to man the shredder...)

have recently came across cheap flights with Allegiant Air, as of November 2010. I flew from Las Vegas, NV. into Stockton, CA. and was very impressed. I continued to use them as my #1 airline, I shared with family and friends who now have also used Allegiant Airline. It wasn't until 1/23/2011 when I had the WORST experience in my entire life. A emergency situation came up and I was going to be unable to make my flight which was departing approximately 3 hrs. I went to the Long Beach airport and was assisted by a young lady by the name of Kimberly Russell. I explained my situation to her and she got on the phone to see if there was anything that they could do to assist me, I did not purchase any type of insurance which is of course my problem, she then informed me that there was nothing that can be done, as she was on the phone I got online just incase and check what the price of the next flight out would have been. As shown online, it was $10.01 to fly from Long Beach into Las Vegas, she informed me that the tickets were $15.99, as a paying customer, I have the right to ask a question as simple as "why is that?, it says $10.99 online" before Kimberly had a chance to explain, her supervisor "Lorie Donaldson" says "the prices change, you could be paying $145.00!" I replied with "I understand, and Kimberly was doing absolutely fine on her own." Then Lorie Donaldson replies with "Well I am her supervisor and you are ### about $5.00!" I said, wow your her supervisor and your talking with absolutely unprofessional foul language? I proceeded with "It's not the $5.00, that's not an issue, I just wanted to know what I was paying for? Its the principle. I was absolutely in shock with my cousin standing aside me, like did that really just happen? Then from Kimberly's mouth, "I don't have to help you guys, I'm doing you a favor, that is my supervisor!" Again I was VERY SHOCKED of the employee that I was actually PRAISING backed her supervisor up when she was absolutely in the wrong. I let both of the ladies know that I will definitely be writing a letter to the company. Then Lorie yells, " Go ahead, they will just add it the huge file they already have on me." from that point on, I felt like I would have been wasting my breath saying anything else. Kimberly finished helping me and I went on. I would NEVER recommend Allegiant to ANYONE ever again, all because of 1 horrible experience that I went through.
Sincerely,
Melissa Millinchamp

Two really bad experiences. 1. Flying from Phoenix-Mesa to Fort Collins/Loveland airport. Arrived at airport one hour and ten minutes before flight to stand in line to get boarding pass. The line was long and there seemed to be a lot of confusion. During this time they called boarding. Several passengers in line for the same flight. I finally get up to the counter and was told "too late" - this was 28 min before the flight was supposed to leave. They said it was a busy weekend due to a Nascar race. Everyone else in line was told the same thing. The agent argued with me and was extremely rude. I finally go outside and there are several taxis waiting. During the taxi ride to Sky Harbor I was told it happens all the time and the taxi driver just sits and waits for the victims. Got to Sky Harbor and was treated like a king by Southwest but of course Allegiant did not care that I did not get my ticket refunded and had to pay for a taxi and additional flight - their response was "you should be at the airport two hours before your flight." I fly frequently and due to connections and flight delays have been late to flights - the two I can think of are United and Southwest - both of them let me on the flight after boarding with smiles and only 15 - 20 min before the flight. I took responsibility for this as I assumed an hour before a flight at such a small airport should be more than adequate. Ok until number 2 below.

Bad experience number 2. This morning I started calling at 7:04 a.m. to book a flight with my small dog per Allegiant's policy that you must call when booking with a pet. I tried several times to be told the call volume was high and I must try back later. I live in Fort Collins, CO and was trying to book a flight to Phoenix/Mesa. I can't get through so I try the online chat which came back "unable to service your request, call xxx" - so I call a few more times to finally get through. During all this time trying to reach someone the return segment price increased $20 (from 39.99 to 59.99 not incl exhorbitant fees). I tell the agent that I began the process of trying to get through to book my flight when the return segment was $20 less and she said, "sorry, we have a high call volume and we can't do anything about fare increases." So, I say forget it I will fly Southwest on the return but unfortunately had to book my outbound with Allegiant. We do this and when I went to pay was told I cannot use American Express. Ok. Finally book the flight (One way $185.68 for me and my dog). I then get an email with my flight itinerary number that reads, "your email is set for Text viewing, either change it to HTML or click the link below. I confirmed my email is set for HTML but clicked the link. The link took me to my account login which I did only to see the message "no open itineraries" which is where it stands right now because I can't get through to an agent because of high call volume "call back later."

Unbelievable.

Allegiant passengers are very low quality people, mean, rude, uneducated, disgusting, stupid and so on...

Recently took flight from Fayetteville to Las Vegas.
Was suppose to depart at 12:30 pm, our flight did not depart until 7:00 pm.
Plane was late arriving (30Min), was told plane had mechanical problems would have to troubleshoot (2 hours), later received information they ordered another computer (2 hours), part would arrive in next couplet hours or they sent another plane. they had to send another plane (2 hours). Taking a vacation day and spending it in an airport for nearly 7 hours was not as bad as I thought it would be, they did offer us pizza and a soda. But what ticked me off was after we departed they again offered refreshments that we would have to pay for... totally unprofessional. They charged me a fair price for the flight but charged an additional fee for seating and priority boarding which I didnt want...not to mention $2 for a coke after plane departed.
7 hours spent in air terminal cost 1 vacation day.
Seating fee $15, priority boarding fee $10, $2 coke was not priceless.
Think twice before boarding Allegiant!

i called to inquiry about changing my flight and i received a CSR named Paula..i tried to ask for information about changing my flight and i even asked Paula to please allow me to finish speaking before she would intruput me..Paula was very rude and not passate at all. she would not allow me to finish speaking before she would interprut me and she would assume certain things while i was tryin to explain the issue to her. i feel she is very unpersonal as CSR and was very rude. instead of apologizing and asking if she could still try to assist me with my issues, she states "you can hang up and call again and recieve another CSR...i feel if Allegiant Air has these kind of CSR then Allegiant Air does not want to provide good customer service..