Allegiant Air
Reviews and Complaints

Our flight was boarded on time at 10:20 am
We were in the air and the pilot came on intercom stating "there was a miscommunication between the mechanics, flight attendants" the landing gear was malfunctioning and we had to return to the airport.

We are still sitting here at 3:30 pm, because they cannot get the paperwork filled out to move the plane that is at door 7 to allow the plane that sent here to get this trip out!

We only get 7 days vacation, the return day is already a total lost as it leaves out at 7:30 sm on July 17th back to Fort !

So our 7 day vacation is now down to 5 days! And you give a $50 voucher? Please issue a $200.00 voucher to each of us to get another vacation in that isn't ruined!

Sincerely
Mr and Mrs Robbins

6.25.18
My 16 year old daughter was flying alone to Texas. We arrived at the airport at 8:15 a.m. for a 10:15 a.m. flight. She went through security, checked her bag, everything. We sat all day, constant delays.
Finally, around 6:00 p.m. the flight was cancelled. Great!
Everyone would get a hotel voucher for the night. Problem was my child was 16 and she was not old enough to stay at a hotel. NO voucher.
The person working for Allegiant her name was Brittanie-told me that she could not give me the voucher because my name wasn't on the ticket. She said that I had to pay up front and maybe get my money back for the hotel. I asked what if I don't have the money for a ticket.
She said, "WELL, WHERE DID YOU GET THE MONEY FOR THE TICKET?"
That was rude, wrong, unprofessional and just right down inappropriate for anyone to ask.
I stood at the desk while she ran around trying to fix other things that happened...like your security not allowing a family of 5 to get on the plane heading to Florida, because they had been told because of a delay to come back in three hours only to be told that the other security had left for the day.
In the meantime, your security let 6 people get on the plane as this woman's family was not allowed because as your security guard said, "I JUST CANNOT KEEP LETTING PEOPLE WALK IN OFF THE STREET TO GET ON THIS PLANE".
I have never witnessed so many rude employees in my entire life.
Now, back to my child.
So, my question is-why is my child an adult in AIRPLANE WORLD-but not in HOTEL WORLD?
You obviously need to fix your policy regarding how these situations are handled. You see, I do take care of my child. I would never leave her at an airport without knowing that she was in air flying.
Is it common practice for parents to do that. Where would my daughter have gone had I not been there. Remember the "young adult" thing?
I am horrified to think that some kid might be kicked out of the airport and left to survive on their own if a parent were not there.
I want my money back for the hotel. I want the $15 that I paid to park the two days that I had to go to the airport. I want someone to figure out how to fix the situation with the young adult label.
You have no idea as to how scared my child was after witnessing the staff and how they dealt with their customers.
Oh wait, I did forget in your world she is an adult and should cope with it.

This is the worst service I have ever seen in my life, they closed boarding only if you bought a ticket through their mobile app an hour before the flight left. So using their mobile app is a scam they will shut you out of a flight and refuse refund. The TSA agents were wonderful and actually left their posts to yell at the girl running the ticket station, staff members came off the plane to tell them to print the ticket and they refused honestly if you have an issue with these people punch a ticket person in the face and get another airline they can't afford indoor cameras and they're so unorganized they probably wouldn't know what to do.

My name is Donna Roberts my family and I traveled from Peoria, IL via your airline on April 30, 2018 to Las Vegas, NV. There was a significant delay in departing airport. When we boarded the plane it was so crowded, and my husband and I ended up with bruises on our legs. Upon boarding the plane my walking came that I depend on to walk was taken from me. I was told I couldn't use it, and due to this I feel twice boarding the plane. I have bruising on my arms due to this, and can provide pictures as proof. My husband has a cpap machine, and that was taken from him as well. They advised him that they deal with those daily, and it would be fine. Upon arrival we noticed his cpap machine had been broken. This is completely unacceptable behavior. This is not the first time this has happened either. I need someone to call me and address this immediately. I am scheduled to depart Las Vegas, NV to return to Peoria, IL tomorrow morning May 4, 2018. This is very unacceptable! I can be reached via cell phone at [protected]. I expect to hear from someone immediately, otherwise I will be forced to take further action regarding this matter.

Thank you,

Donna Roberts

When Leaving the Gerald Ford Airport, we had to sit in plane, for almost an hour, because the crew placed wrong luggage into plane, and also wait one hour to board, unknown reason, and it made our flight one and a half hour late to fly to Fort Lauderdale airport, I had this experience on Allegiant for second time, in one year.

Will fly United from now on, this company is not professional at all. in their
treatment of customers.By the way this date was 12/27/17

Prior to now, we've been pleased with our Allegiant experience. It's nice to find direct flights at reduced cost and though I've read some other passenger in-flight horror stories, we haven't had any issue with that. My daughter even remarked she likes the flight crew of Allegiant best because they are low-key, down to earth and fun.

We added a car rental with our last booking - something we hadn't done before and won't do again. The price wasn't the lowest found on the car rental but the cheap flight fare and convenience of 1-stop reservation management made the slightly higher car rental seem worth it.

Purchased Trip Flex because Stuff sometimes happens, only to find out the car rental was governed by a different cancellation policy and not the 1-hr prior to boarding of the flight fare (same with hotels). Since we were beyond the 24 hour mark, we had to pay the entire car rental fee for the 5 day trip. To say we feel deceived is an understatement.

I am told this is spelled out under Terms and Conditions, but it is still (intentionally) vaguely stated and I think a reasonably consumer assumption is that trip flex would cover the entire Allegiant booking -- but if not, that would be clearly stated up front. So it's a costly lessoned learned and maybe the budget factor of the airfare means they don't have to care about customer service like the bigger carriers.

But if you continue that approach, Allegiant, eventually you'll lose.

My advice? Never book hotel or car rental with your Allegiant flight. Maybe this is obvious to some folks out there but it wasn't to us so if someone else can benefit from our experience, that's enough. Booking.com match pricing for Hotels, has excellent customer service and Rentalcars.com has had the best rental car prices so far.

We thought it would be nice to have the reservations all in one easy-to-manage reservation and instead got burned badly by the vague trip coverage of an airline that should do much better than that for it's customers.

My 17 year old was set to fly out Nov 22 2017 but her best friend was killed in a car crash involving a deer on Monday Nov 13 so we called to change the flight so she could attend the funeral Nov 18th. Well I paid 143 to make the changes on top of the initial purchase. At the gate as we waited to send her they called her name and said she could not travel. I said there is no way she can not travel and miss this final goodbye to her best friend. Rudely they said nothing can be done, mind you we only have a few minutes before departure. No help from the desk agents and my daughter is sobbing. I was in shock and pleading with the supervisor. She ignored us both and did not offer any other solutions.in my final attempt with frustration asked her when is the next return flight and so they frantically called and threw me on the plane with my daughter as an escort after forking out 384 dollars more. Their story was she would not be allowed to fly by herself because of weather. A fellow passenger mom said she would take care of her. I was willing to sign a waiver if needed.in the end they got 800 out of me for the purpose of flying my daughter and taking advantage of a dire situation with having seconds to get on the aircraft. So I flew to the destination and at the same gate got back on the same aircraft and headed back home. Now we have to deal with them again to make sure what they have in mind for her return flight on Sunday after Tgiving. I feel mistreated and robbed. Planning to report to the higher authorities because that is inappropriate business practice. We fly this airline a lot and so angry at the way they treated us. This happened at Sanford Orlando Nov 18th Gate 9 boarding crew and supervisor. None of them offered any solution to my problem and did not have geographical knowledge either to make an attempt to fly to an alternate place.

I'm a frequent. User of allegiant airlines. When I boared plane this past july. When I say down noticed blood all over window wall and I lifted my arm and it we all over arm rest. I called the stewardess and told her I needed to move she said I couldn't. She came back with wet paper towel. No bleach no alcohol no nothing to kill any diseases. She wiped it up and left.. That was not sanitary or professional. I've written and called allegiant but they will not respon

This is my fourth attempt to reach out on the same query. Apart from getting an auto-reply I don’t see any useful response.
It’s been more than a month since my first complaint. This is really annoying..

I'm deeply disappointed and frustrated with all the tension I had to go through on sunday, the june 25th due to the cancellation of my oak las flight. Initially it was rescheduled from 1:28pm to 2:53pm and later the flight itself got cancelled. I had already reached oakland airport by then. I did not get proper assistance anywhere. I was put on hold for more than 1/2 an hour. There was no other flight available at oakland airport as everything got sold out. I had to finally catch jetblue fight from sfo airport at an exorbitant price of 180$ - one-way. I had to again pay for taxi (125$) to reach sfo airport.
I lost the entire sunday in all this flight confusion and landed late in the night due to which I even didn’t get the car that I had initially booked as my reservation got cancelled due to the delay and had to downgrade to a hatchback.
This is seriously not acceptable as I went through a chain of disastrous events all due to allegiant airlines not being on track. 175$ check will definitely not match all the worry I had to go through.

I want monetary compensation of 180+125 = 305$ for my jetblue flight and taxi.

I am writing this complaint in regards to an incident that happened on Sunday, July 16, 2017 at Trenton-Mercer Airport. My mother in law Dolores Costantini, confirmation # 6XSJ97, was flying home to Florida, flight number 1623 at 6:53 PM. We arrived at the airport at 5:00 where we waited in line to check her bag. We arrived at the desk and I stated to the employee that she needed a wheelchair to get to security and onto the plane. This was stated on her itinerary when I booked her flight. She rudely told me there was no one available to take her down to the terminal, however I could wheel her down and someone will be there to get her through security and onto the plane. So now I'm doing the job of an Allegiant employee. I take her down to security where the TSA agent tells us there is no one down there to take her through security and I have to get a pass to do it myself. I go back upstairs to get a pass and I need my license to do so. I have no ID with me since my husband drove and dropped us off and was waiting in the cell phone lot. Now, I have no way to get her though security and to the plane. At this point I am livid! There is nothing I can do at this point and no one at the airport or from Allegiant was willing to do anything either. Finally someone in line waiting to check in asked if she was going to Punta Gorda and I said yes so she pushed her through security out of the kindness of her heart. A total stranger had to do the job of an Allegiant employee because no one there was willing to do their job. Once she got through security, she thought someone from the airport was going to wheel her up the ramp. Not the case. She was told it was her problem that she wasn't there two hours ago when someone was there to assist her. First off, you don't board two hours in advance. They were being rude and mean to my poor disabled mother in law. Again, the kind person that wheeled her through security took her up the ramp and helped her board the plane. This incident is not over. I am writing to the ADA and the US Dept of Transportation. You offer wheelchair assistance, however it is not anyone at Allegiant's responsibility to get your customers on or off the plane. I will never book Allegiant again due to their total lack of competence, professionalism and discrimination towards the disabled.

On July 3, 2017 Flight #718 from MSY was scheduled for departure at 1:45 pm, then notice came that the flight would be delayed for an hour, until ultimately it was cancelled. We received notice at 3:31 pm that the flight would be rescheduled for the next day (flight #5718 at 10 am on July 4th). Due to the inconvenience, we were told that we would be receiving hotel vouchers. I spoke to the gentleman that gave us notice (I can't remember his name), but he stated that the vouchers could be used at any hotel within 50 miles of the airport. When I received my voucher, it had my name, Adrienne Nickerson, flight confirmation, #6WTZ6M, and the voucher was made out for $0.00. On the voucher, it reiterated that it would be good for use at a hotel within 50 miles. Myself, a young woman traveling alone, and a married couple to the shuttle to the Hilton Airport Hotel. We gave our vouchers to the receptionist and were allowed to check in for our one night stay. We checked in before 5:30pm. The voucher turned out to be of no good because I received a charge on my credit card in the amount of $143.44 for the Hilton Hotel Airport. I would like to be reimbursed as soon as possible.

My husband and I boarded your plane in Memphis Tennessee. The staff in Memphis who registered users in was nice, and they proceeded to call for handicap assistance. The problem came as we were loading up, and the nice man was wheeling me down, we were stopped by the rude stewardess coming off the plane. Instead of her being cordial, she remarked that he needed to move me out of the way, because I was blocking the door while she was leaving. Seeing that I had a bad knee, she couldn't wait for the young man to move me, she literally rolled over me, and went on her merry way. I guess we weren't quick enough for her. Then on our way back 7/10/17, our ticket said 11am, departure time. The rude ticket lady said we couldn't check in until 2 hours later. Then when we finally checked in, and made it to the plane we had to wait almost an hour @ half, because the plane was having problems. Some of the passengers started to get off. No one offered us water, or anything. The stewardess were rude, and not very accommodating. After all that waiting then we were told we needed to leave the plane. No information on what was going to happen, nor when we could start our flight. When someone asked a question they were rudely ignored. Instead of us getting home at 1p, we didn't make it until 6p. My husband and I will never, ever fly alleging again. I would rather pay full price on the most expensive airplane ride, then deal with your company. My husband and I are in our 60tys, we work hard to take these trips every year. Rude people should never be a part of the job dealing with the public.

I needed to cancel my mom's flight due to an unexpected hospital stay. When I went to the online manage travel tab, the information and cancellation costs did not match up or make sense to the policy information. So I called your customer care center only to be on hold for more than 30 minutes with a promise that a representative would be with me "soon". After more than 30 minutes, the call went dead. So I submitted an email which sent a response that I would get a response within seven days. By which time the preflight cancellation will be ended. This is very frustrating and unsatisfactory. You were happy to assist on my reservation but not with this it seems. I would rather drive or use another airline at this point.

Dear Allegiant

Being a first time visitor to Las Vegas we enjoyed our flight out, and having a good visit in Las Vegas we were happy and ready to come back in a future visit soon. We wanted to address some issues that we had incurred and feel like that this should be addressed.

It all began at curb side check in and when we took our bags to the counter and checked in The lady at the curb side check in said why are you so late you could possibly miss your plane. I explained to her that we were on a shuttle and didn't have any control over how fast the shuttle driver was going and there was big line in traffic to get off the shuttle . As we were checking in my friend the guy said its OK you made the deadline but just get to your gate. Not thinking to look and see which gate we were at we ran up stairs to the security to allegiant. Got to the TSA and went through this and my girlfriend was held up about 10 minutes at the Tsa . they asked her if she wanted to do this in private or there. She said no go ahead then they checked and rechecked. about 10 minutes later we were through and proceeded to our gate. TSA handed back our boarding pass they handed us back our boarding pass wrote a big e on the ticket Thinking that it was gate E so as SOMEONE had wrote a big E on the ticket so we lo when they were looked up and followed the signs to gate E . realizing that we were at the wrong gate and now outside and beyond the security we ran back upstairs and had to go through security at the same place again . we then stated to the tsa agent that we were gonna be late for our flight and needed help getting there . they stated oh dont worry you have plenty of time they will call your name you have plenty of time. as Lori went through again they again held her up and checked her again. We then ran to the gate that was a way we when we got to the gate they had just shut the door and the young man behind the ticket counter said you are to late. We tried to explain to him all of the situations all the hold up s wrong directions and no help with transportation to get to the gate. I told the young man that I had to be on that plane That my father has a bran injury and that I need to be on there to help him. he is 87 years old and had a brain injury was hit by a car and is still recovering it was a medical emergency. the young man then picked up the phone not 1 but three times and tried to make contact with the plane desperately trying to get us on . he would say whats your Strauss and the plane would either them hang up on him or not answer he then used his own private phone and tried to call and again getting the same response the plane hanging up on him ...it was then that he told us there was nothing he could do. as the terminal was still hooked up to the plane . for at least 10 more minutes before they took the tunnel terminal away. I was hysterical by this time as I had stated to him that my father was on that plane and it was a medical emergency. I asked to speak to the manager and he said well they are at gate a11 . which was half way around the allegiant terminal again . not thinking I should have demanded that they come to us . So we went over there and talked to the manager which was a young man and we went through the whole story again... He himself told us that the check curb should have given us a gate # and didn't guy at the first terminal or gate stated that we didn't check into allegiant and that the gate e on the ticket was not put there by them . that it was put there by tsa us not knowing that they were not affiliated with allegant. This is where our frustration reached its peak. Then this lady we think her name was Carol stepped up stating the she was his supervisor started she was very rude and firmly stated not willing to listen to all that we felt contributed to our being late. She told us that she didn't represent Mc Carran airport and that they were separate and that she was not employed by the airport we asked do they not work as a team trying to get their customers to their gate and she stated no that what the airport does in their service is separate to allegiant she also stated that tsa is a separate business also and what they tell people is their business. . She said we do not announce names overhead about you are going to miss the plane (final boarding calls ) . She stated that TSA continues to tell people that but that we not give final boarding calls. As we sat in the airport hearing them numerous times from other allegant flights. she walked away from us and went to talk to the other ticket agent from the gate then came back and said I cannot and will authorize the 75.00 fee you guys are responsible for this. again by this point I was so upset and crying. She was so unprofessional and again I asked her about being affiliated with airport and she said we are a private company . We again asked to speak to her supervisor because we felt that she was already determined and made her mind up that and wouldn't even listen to anything we were saying the whole time not taking in consideration responsibility from the things that we felt had made us late for our flight. she stated she was not obligated to give out this information and that her supervisor was not scheduled to work . I said you don't have business card and she said no. She would give us her name but nothing else and that she was not obligated to do so. We also asked for a copy of the report that she was writing down on the computer and she again refused to give us that.

In the end we asked the manager what we needed to do and he helped us get another flight. So we did went and sat in the airport until our flight to Souix falls left. in that time period we asked several different employees if they representatives of McCarran airport, EVERY employee that we talk to stated that they in deed represented McCarran airport that they all were responsible for every traveling passenger and make sure that they had a enjoyable flight and safe returns to where they are going.

In the hours that we sat waiting for adjoin g flight I was very concerned about my mother and father.. they are 80 and 87 and I had to make arrangements for them to get help on and off the plane . My parents were so upset when they got to Grand Island and realized I was on the plane and my mother had asked the stewardess about me being on the plane and never did give my mom any information. He has a brain injury gets lost easily and needed my assistance and depended on my assistance. of course this added to my stress not knowing if they would get any assistance to help them get home and so on. Also someone to pick up our bags that were on the plane we were originally suppose to be on which proves that we were at the airport on time.

I also had needed stress of putting on the additional fees it cost me to get home having to buy more ticket, having to rent a car for a 5 hour drive back to grand island. and the stress of making arrangements for my job knowing that I would not be able to return to work on Monday as planned because I was up almost 24 plus hours .

The stress of getting to Souix falls and every one knowing we were the Nebraska girls that made us feel uneasy when exiting the plane that the attendants had been notified that we could be upset.

in conclusion to this I believe Allegiant for the inconvenience that we suffered due to mixed communications between security and allegiant and omitting the gate number on the boarding pass. As well as poor customer service from your employees at McCarran airport who state they are not affiliated with Mccarran Airport. We expect to be compensated for our flight ticket s, car rental, stress of worrying about my parents, time schedule, meals and emotional stress this has taken on me. We are asking for compensation so that we again will be able to enjoy a flight with allegiant again in the foreseeable future.

I expect to hear from you within 2 weeks from today May 9 2017

Sincerly

Lori Radke
4226 Yarrow Drive
Grand Island Ne 68803
[protected]

Lori Lewis
662 Faidley Place Apt 6
Grand Island ne
68803
[protected]

Flight number 498 GRI may 7 2017 missed flight

flight number 456 to souix falls sd flight taken

I had reserved my reservation through online. There was an error made where the flight got booked for February instead of March. I missed the booked flight. I contacted customer service via phone and had someone who helped me rebook my flight and let me credit my money, although they could not reimburse me for the hotel for that was 3rd party. I was thankful for her help. After the call I call my hotel to get reimbursed for the night of my stay and the hotel said that they would be more than happy to but Allegiant had my money and was the one to reimburse me. I called Allegiant back and they said that it was policy to not reimburse for hotel due to third party. I asked who was 3rd party and he said Allegiant was. I was confused, and ask for management. He replied that they did not have management or supervisors there. Now I'm very confused that Allegiant is paying my hotel cost when the hotel said they would reimburse me so I could use on the days I was actually flying out. I would have been more than happy to pay a fee for the rescheduling for I did not see the mix up on the dates, but for them to not reimburse the hotel cost for me to use it for the later date just because of policy is terrible customer service. I would like some more understanding on the restriction of the hotel policy when the hotel is more than willing to help and Allegiant is not. I very much wished I would have not booked a hotel through Allegiant and booked it through the hotel instead for they would been more helpful and understanding! I will never go through Allegiant again and never recommend anyone to use this company either, because and the terrible policies and no management on staff!

I hate Allegiant Air. I’ve never heard of an airline being so unreliable and so uncompromising. We flew from Provo, Utah to LAX California with my family- outgoing flight was everything we expected, but on the way home we completely lost any and all desire to fly with them ever again.

We were scheduled to fly out at 7am from LAX back to Provo, Utah. At 10:12 the night before they text us that our flight has been cancelled. Outright cancelled. No reason why. All the text said was that our rescheduled flight was 33 HOURS LATER. Just what the hell were we supposed to do till then? Honestly, I know running an airline requires a lot, I get it, we could do 8 hours later, or even 12 if were really had do, but 33? A whole 2 extra days and a night?

So we called the airline, finally got some girl that sounded like she was either on crack or had just woken up, she was absolutely no help; couldn’t tell us if there would be compensation or not, if we would lose any chance of it if we found our way home, when they would let us know if any changes were made, or even what the general procedure for cancelled flights for the customers were. She was gone about 15 minutes, then came back on the line and said there was an issue in some other city, something or other about an issue supposedly with the plane; it was all very vague.

So after an hour and a half of a mess with our rental car company and exploring our options, we decided to call Allegiant again. This time we got a man who was actually competent and polite, but he still didn’t know what the procedure was. He was also gone about 12 minutes, then came back and said the flight was cancelled “Due to weather”…he did not know where exactly the “flight cancelling weather” was taking place. We checked the forecast back home, it was a small pattering of rain. OH NO RAIN! WHATEVER SHALL WE DO? CANCEL ALL FLIGHTS! Sheesh.

Looking back we wouldn’t have been so ticked off if they had just sent us a message saying for every flight ticket, here’s $100 credit voucher to use however we wish to get us through, whether it be getting our own way home or staying in a hotel until the alternate flight took off. But no, Allegiant’s policy must go something like this: “We will take your money, make promises and advertise like the larger, more reliable airlines, and then when we decide it does not benefit us, we pull the plug on the customers’ plans and they are left to their own devices.” Screw you Allegiant- we took care of ourselves and found our own way home. 12 hours and $400 later, with absolutely no help from you.

On our wonderful drive home, I decided to call Allegiant again, since they had failed to send a text or even an email about any updates, travel tips, or details about anything from Hell to Breakfast. This time I got a completely snippety girl with an attitude who was not in any way willing to help us. Within the first minute she was already telling me that my name, birthdate, and flight number was “completely incorrect” and couldn’t find squat about the situation. After spelling things about again, very slowly, and also supplying the flight confirmation number, she finally got it, all the while giving me attitude. She also said the flight was cancelled due to “inclement weather” and that, how convenient, no refunds are issued due to “weather cancelled flights”. We are seriously wondering if someone along the line really screwed up their job and didn’t do it, and that they canceled the flight and blamed it on the weather to cover themselves.

She then very rudely told me that only a total, grand total, of $242 CREDIT with the airline would be given. Yeah, like we are taking our life in our hands flying you jokers and your corrupted shenanigans EVER AGAIN. Then she basically hung up on me.

So we pay $800 for a round trip flight, with their ridiculous baggage fees, and they screw us over, keep our money, and offer us 1/4 of our payment in CREDIT. Never flying again with you Allegiant. I hope you lose all your customers and go out of business so people who aren’t aware of your poor functionality, procedures, and customer service don’t have to suffer getting ripped off.

on jan 6th 2017 i was to fly out of orlando/sandford airport in florida to bangor maine. My mom has bladder cancer and they dont give her long. My self and younger brother and sister meet at the airport. My sister was running late. Trying to get through security was a nite mare and of course i received a large blue piece of paper that says (expedited ) they told me not to take my shoes off. Im thinking great i'll zip right through security. Wrong ! ive been flagged to a searched, my bags and after going through the xray for my self i was pulled aside and frisked your thinking check you out alittle. No i was patted down. My butt crack, my groin all that could be touch with me standing there with my legs apart. My brother and sister stood there watching and ALL the people in the airport watching me have my groin patted down and up my butt crack. You wana talk about being embarrassed i was down right humiliated right there in front of all these people stopping to look. They dont a place where they can put up a standing curtain like a doctors office. After everything but being probed i got through security. we hauled butt to the gate and we got 20 feet from the small desk infront of the door to load the plane. a woman is standing there she sees us all but running to get on that plane and she shuts the door on us ! Im infront of them and i look back at them as if to confirm what just happened. I looked back and yes sure enough she had just shut us out. i said to her hey we are on that flight, to which she says not anymore once the door is closed it can not be opened she said its a security thing. At that time i tell her that i need to be on that flight my mom is dying of cancer and they dont give her long i need to get on that flight.
she said we should have been here sooner. i was have an out of body experience i needed to be on that flight i told her as well as another person came over and he is telling me the same thing. I said to him that she just closed the door on us and she looked right at us as she did it. He made the mistake of trying to tell me he was right there and saw everything. Thats when my siblings said, the three of us just watched you walk over from another gate next to the one we were at. i raised hell with both of them and ask to speak to a supervisor. The man that just lied to us about being at our gate is the supervisor! I went off again on him. I told him i wanted to speak to his supervisor now ! After making a phone call we were told to go down stairs and speak to someone. told her about the door being closed in our faces and that the supervisor lied to us. Well to say the least she says the same thing they did up at the gate. you were late getting to the gate. I ask her so its ok for your employees to treat customers like they did ? All she could say is sorry ! i went off again and again i ask to speak to her supervisor. Oh im 38 hot now 2 supervisors and im going to get some anwsers. A man came out wearing a dress shirt and tie finely a supervisor not just people passing the buck i told him about my mom and the security mess and his lieing supervisor and the door closed in our faces. And of course again we were told to get to the gate earlier. There is nothing we could do now we missed our flight because of some one having authority issues and she controls the door. she probably has no control of her life and this is what keeps her going. After raising hell about everthing the man in the tie offers us to catch the next flight out the next day and to waiver the $75 same day flight change, wow i going to miss out on spending over a day with my dieing mother and all he could do was $75 charge which was caused by their control freek employee. I did make it on the flight the next day. But not without going through the same exact thing with security oh yes all over again my brothers and sister weren't sure they wanted to be seen with me. And again i was humiliated in front of all kinds of people. I have a picture of me holding my big blue card while i waited to be made a public spectacle of. Needless to say im not happy with TSA the airport security authority and im especially not happy with allegiant air. i had no choice but to fly back home with them. Im not finished with my complaining now that im back home its time to make it know that allegiant air isnt interested in customers needs its all about the $$$

As a christmas gift, my sister-in-law purchased round trip ticket for my daughter (Age 17) as follows:
Allegiant flight #837 – 12/24/2016 from ind to pie
Returning on flight #836 – 1/2/2017 from pie to ind
Cost $492.78.
The flight to fl was good, no problems and/or delays.
However, the return flight had issues.
There was a weather advisory and I was told that allegiant has a policy the will not allow minors to fly under a weather advisory. My daughter was sent to customer services. I spoke to the lady (Didn’t get her name, not important) and asked to explain the policy. She said that a under a weather advisory the plane might get diverted to another airport and a minor would have the ability to get a hotel room or rent a car. I told her I will take full responsibility, and asked for some type of waiver. She said none exists. I told her that she is alone at the airport now, and keeping her til the next morning would leave her in the exact position on not being able to get a hotel room or rent a car. She said it was not allegiants responsibility. I said that I was unaware of such a policy. She said it was on their website. I said it also says on their website:
“passengers 15 years or older are considered an adult. Passengers younger than 15 years old must be accompanied by an adult who is ticketed on the same reservation. ”
She said the yes my daughter is considered an adult, but not for a weather advisory.
I asked if there was there a manager/supervisor over her that I could speak with and perhaps override this policy. She said there was no one. She did tell my daughter that if she got an adult on the flight to vouch for her (Take responsibility for her in case a flight diversion) she could fly. My daughter found a person, and brought him the check-in and was told that the person had to be a relative. Obviously, they don’t know their own policies, but I should be an expert.
Bottom line, my daughter rescheduled for the next day, my sister-in-law had to drive several hours back to the airport to get her a hotel room and stay the night.
The next morning, my daughter is told again that there is a weather advisory” and she can’t fly. She was again told that she just needed an adult to vouch for her by customer service. Again she found someone and was told again by check-in that it needed to be a relative. What a joke!
My sister-in-law rebooked my daughter on southwest airlines. When ask about their policy for weather advisory and minors, southwest laughed and said you must be from allegiant.

Based on the above incompetence & unwillingness to resolve this issue, I would like retribution as follows:
$100 - hotel & meals
$200 - additional airfare
$38 - additional car rental

$338 - total

Confirmation #: 6PV2NM
Flight 751
Depart Date: 12/5/2016 @ 5:36

Traveling arrangements were scheduled out of Florida for Friday December 2, 2016 from the Sanford Orlando International Airport to fly to McAllen Texas. Bookings were made online and luggage was paid accordingly. Luggage was specifically bought to meet the luggage standards to be able to carry on. On our return flight (12/5/2016) to Florida, at the McAllen Airport, myself and husband traveling with our 9 year old daughter whom had to witness Allegiants Customer Service Representative at the boarding location name "Diego" threaten us to pay luggage again or we could just leave and catch another flight with another airline. His words exactly, "this is Texas not Florida". We attempted to explain to him that we had paid for our luggage and we had no issues with Florida Allegiants and that we were sure that if there was a problem it would have been caught in Florida since the luggage had not changed. My husband asked him to measure all other customers luggage to see if they met his standards and "Diego" stated no. I took pictures of our luggage as well as other customers luggage which were well over the size limit but "Diego" did not attempt to check other luggage. One of the other Customer Service Representative took one bag out of the whole group that was flying back on the same flight and shoved it through the "sizer" nearly having to use full force to push through. We had to pay a total of $100.00 to "Diego" or we would not be able to board flight. This Customer Service Person was very rude, did not have authorization to charge our card for the $100.00 when we already had paid our luggage to begin with and least of all the Customer Representative had no right telling an Allegiant Customer that "if they didn't like it to catch another flight with some other airline"! Really is this what you allow your employees to do, STEAL! I have a video of all boarding members of that flight and their luggage as well as ours. Everyone witnessed and agreed that he was wrong. The luggage was the correct measurements for on top of plane flight and had been paid prior. Same luggage left Florida was coming back from Texas? I am requesting a refund for this $100.00 or I will have my banking facility file a fraud claim against Allegiant and this employee for an unauthorized transaction. This employee should be taught to treat his customers with respect and dignity. Just because we are Mexican Americans as he is doesn't mean he can profile someone and try to humiliate them in public. It doesn't work that way! Much less take peoples money without authorization and threatening someone whose trying to get home especially when this flight had been paid for completely prior to leaving home!

Date of flight July 15, 2016
Flight number: 1219 from Knoxville, TN to Punta Gorda, FL
Itinerary # U545106
Flight was delayed due to mechanical issues for almost 7 hours.
When the flight finally boarded our grandchildren were told there was no longer going to be reserved seats, which we had paid for in advance.
These are teenagers who visit us regularly and we always pay for seats and baggage in advance.
In Punta Gorda I went to the ticket counter and was advised by an agent, there was nothing she could do and to contact Customer "Care".

We called repeatedly and left messages, contacted your company via FaceBook and Twitter and are always told "They will get to this as quickly as possible."

We received and email from Customer Care, confirming they received our email on August 11, 2016 stating they would respond back soon. So far - nothing.

We are only asking that our costs for the pre seating assignments be refunded and a voucher due to the extreme delay in the flight, and the lack of a resolution in a normal time frame. We feel your company is avoiding our issue.