Allegiant Air
Reviews and Complaints

I am very disappointed because I buy 2 fly for fortlauderdale florida, departure ogdensburg airport fligth 1710 october 27 to november 13 when I bought the flight its says free parking. At ogdensburg airport its was very good for us. We drive at the airport with a big suprise. Took 2:30 to drive and the parking was 8$ / day wow big suprise. If someone e-mail or advise on the allegiant web site. I will never bought those flight at this airport, we payed 144$ us parking its almos price off one ticket

Its the last time I buy flight from allegiant compagnie I am to, upset
My
Flight 1710
M'y name lynda franchini and guy côté confirmation flight 6mw2nr and 6mw2gm

Suggestion never write fauss publication its not very good for your compagni allegiant

Thank s to take care off my complaint

I am very disappointed with your Airline... this is the second time I have had a loved one die and have had problems with Allegiant. I have consistently called the airlines phone number and have been on hold for more than 90 minutes. Without speaking to a live person, I started late afternoon to change my flight date and to no avail did I ever speak to a representative. Your recording said I could cancel or change my flight status only to find out that wasn't true at all! We have used your service from Punta Gorda and have advised all of our family and friends visiting to use you all. But increasingly the service is becoming non desirable with ease and convenience

I wish to change my flight date and started with the amount of time allowed by your POLICY! Please honor this and allow me to change the dates as a show of integrity. Thank you for standing behind your value of service to your customers and the public.

My letter to Allegiant Air!

To make it short, I was basically lied to by Allegiant employees at the airport, and they produce false reports regarding an early airline departure.

I was told to first call in to rebook my flight, then when I called in was told that this was against their policy.

This is, by far, the worst airline that I have ever ridden, and will never use their services again.

Alejandra jasso
Contact email: alejandra.[protected]@utexas.Edu
To whom it may concern:

Dear sir/madam,
I am writing this formal complaint in reference to my stolen laptop and charger.
On august 5, 2016, at approximately 0515 hours, i checked one bag at allegiant airline’s counter. I flew from las vegas mccarran international airport to austin bergstrom international airport on allegiant airline flight number 452.
Once i arrived to my destination and opened my luggage, i immediately noticed the items in my luggage appeared unnaturally disheveled. I looked through all my items worried some may have broken due to the lack of care they had clearly been handled with and immediately noticed my silver colored macbook air laptop with a current value $1, 199.99 and its white colored charger with a value $79.99 were both missing from my bag. Panicked, i immediately reported the situation to allegiant and i filed a "lost" claim report, i also got hold of tsa customer service, as well as called the las vegas, mccarran international airport's lost and found center; unfortunately they have no information about my laptop and charger. I am requesting answers from allegiant airline; i have been a customer since for many years.
I am a student at the university of texas at austin and am having a hard time at school without the laptop for my classes. I have microsoft word, excel, and powerpoint all on my laptop that also cost me over $200.00 to download into my laptop, as well as precious pictures and very valuable personal information that it scares me to think it might end at the hands of criminals. I am most annoyed that i have not yet been contacted in regards to this very serious issue by allegiant airlines.
This experience is very inconvenience as well as the entire circumstances surrounding it; the total amount of these stolen items has a current value of $1, 479.99 dlls to be exact. I am extremely disappointed but i trust this is not the way allegiant wishes to conduct its business.
I look forward to hearing from you soon.

Thank you, in advance.
Alejandra jasso

I first posted this yesterday on two other sites and since then my dreams have stopped, perhaps my purpose was served.

I am writing this to caution people from taking Allegiant Air NOT to warn people NOT to take it. I had a dream 3 nights in a row that a plane with
Allegiant crashed. I am not a psychic (and except for one time) nothing in my dreams happened (usually I don't even remember them but this dream I wake up right away and remember clearly) but I had it 3 nights in a row and after the third night, I thought to reassure myself I would google Allegiant and read about them and what I read horrified me. There was article about how both the mechanics AND pilots say in order to cut corners this airline is deferring maintenance, letting planes fly that need to be fixed etc. There are stories of flights delayed or diverted because they had problems.

It angers me that the airline claims that the accusations by the pilots union are a bargaining tactic. If pilots strike because of wages, benefits they will state so, they will not claim an airline is unsafe if it's not so, if they get the wages they want, but people won't fly because an airline is unsafe, they will not have a job. They are aware they have ultimate responsibility for the safety of their passengers and that if there IS a crash the airline and the manufacturer will want to exonerate themselves from culpability and blame it on pilot error. What one should consider is the more well paid the pilot the better the pilot is. They had some crashes on some small commuter airlines in the past, one from a pilot that was criticized for not being very observant and one from a pilot exhausted from her commute. What about the mechanic in Florida that quit after two weeks because of all the lax maintenance problems he saw, he doesn't work for them so doesn't need money from them.

I do not know what to do, I don't want to draw interest to me and derided as a kook, by a government agency especially if nothing happens or be thought of a terrorist and be blamed for it, if something does (I also do not have any details to know what flight it would be to warn a specific agency or the airline, like the flight number, origin/destination or type of plane.) I have flown them once and although it was not too pleasant an experience, it's wouldn't make me angry enough to make a false accusation.I have no affiliation with their pilots union. I decided to post this online because what I hope the dream was, is a warning maybe God (and I'm not even deeply religious) is using me as a wake up call for this airline to stop cutting corners and check out all their airplanes for defects and fix them and not sign off on work that hasn't been checked and thus using me to PREVENT an accident from happening, I hope after posting this the dreams will stop. I hope to God nothing happens, I am NOT saying not to take the airline, although I wouldn't myself, google them and decide for yourself if saving a few dollars is worth it. If you DO take them, maybe it would't be a bad idea to get the flight insurance if they still sell it at the airport. For those taking them, take comfort that statistically airline crashes are very rare.

I had to wait on hold for almost 2 hours yesterday. If you can't get through on the phones you can always call the Director Reagan Heckethorn at 702.592.XXXX cell or office at 702.830.XXXX. If you ever need a supervisor don't waste your time on the phone with a CSR they can't help you. You can contact the following supervisors directly-
Jennifer Davich 702.830.XXXX or cell 702.717.XXXX, Jonathan Witherspoon 702.830.XXX or 702.994.XXX, Roy Perez 702.830.XXXX or 702.436.XXXX, Jennifer Lauro 702.830.XXXX. Please share these numbers on other boards and forums.

First sent to wrong gate when we should have been all the way to the other end of the airport.. No annoucment the flight was going to be late/monitor read "flight on time" but it surely wasn't. Finally get on plane, sat on the side with two seat which we paided extra for "leg space." Toes of our shoes hit the wall in front of us. Three people across the aisle paid same amount and they were able to put their legs straight out and put them on the wall in front of them because they had the extra space they paid for.. My husband and I both have blood cirulation problems in our legs and had to stand up several times during a 1 hour, 10 minutes flight because We did not have extra leg room we paid for. On return flight, the front bathroom was out of order. I do think we should be refunded the $100.00 as we certainly didn't get the extra leg room we paided for. Nancy McLain, 1614 Featherband Drive, Valrico, Fl 33594 Date we flew to Ashville was Friday,
July 22, 2016 Flight 1203 AVL and we returned home sunday morning.

On July 5, 2016 ; Customer [protected] ( a 15 yr. old) was to return to Harrisburg, PA, leaving Orlando/Sanford Airport at 7:00 a.m. Because of traffiic issues we did not get to the check in until 6:25 a.m. He was refused to board his flight even though it was not scheduled to leave until 7:00. This is an extremely small airport and therefore would not involve a great deal of effort to allow him to go ahead and board. However the clerk refused. Then when trying to reschedule the clerk was very confusing as to what date flights were available due to the fact she did not know that the day of July 5 was a Tuesday. Finally after informing her that the day was Tuesday she scheduled another flight on Thursday July 7. Our trip is a 225 mile trip and thus we had to return home to again make the trip again on July 7. Also his elderly grandfather in PA had to do the same. So we spent $150.00 in gas and also paid a $75.00 for the flight change. The cheap rates did not pay off. I have flown for many years and other airlines have always been very accomodating in such situations. I was very disappointed in the customer service and would not recommend the airiline to anyone.

Allegiant air has provided the worse service I have ever experienced on an airline. They have cancelled my flight twice in one day. They did not provide any early notification in time to book with another airline. They cancelled all flights the next day & left me stuck at the airport. The airline also lost my luggage the same day, on a flight that never even left the airport. In addition, the cancellation of their flight has caused me to miss a mandatory orientation of college. After working so hard to finally get into college, there is a chance I will not be be able attend this year. I will have to wait another year to apply. Allegiant air has definitely ruined & postponed my college future! :(

My daughter experienced the worst flight of her life on your airline this past week. She was flying out of Tulsa to PIE last Sunday, June 12th. Her flight was delayed due to "lack of crew to fly the plane" and she flew on SunCoast, arriving an hour late. On the way home (yesterday, June 16th) she sat on your plane (very hot, 90 degrees!) for AN HOUR AND A HALF WAITING FOR TAKE OFF! Her flight arrived 2 hours late to Tulsa. I tried to call the airline, there was no answer "due to high call volume", and the website lied and said her flight departed at 4:00 p. m., when in fact it did not depart until almost 5 p. m., and was supposed to leave at 3:50. We will never fly Allegiant again, which is sad, since it's the only airline that offers 1 way flights. Will we be compensated in any way (at least for the 1st flight, since I paid for seating, and she had no assigned seat!) for this horrible inconvenience? I am requesting a refund for the assigned seating on the first flight, and at least a 1/2 price refund on the 2nd flight. This poor flight service took at least 5 or 6 hours out of our vacation.

Laura Golden
[protected]
[protected]@gmail.com

I have now been on hold for 5 hours over a 2 day period. 4 of the phone calls, they picked up, and hung up so they didn't have to work. The 5th phone call a young man was helping me. They put my name as a driver on the car reservation instead of my husband. I asked them to please trade the names out. I was told I would have to pay the new, higher price for the car rental if I had them correct the problem. I was then told to "F-Off" and was hung up on again. I've been traveling my entire life and NEVER will I ever book Allegiant. This was my first and last experience with the airline. BTW their "cheaper" car fares were over $200 higher than booking with Alamo directly. That one is my fault for not checking into the price ahead of time. None the less. They need to be accountable.

Passenger slept with smelly feet toward us and. Seatbelt light on, no one had her sit up until long after seatbelt buckle lights were on.
What's up with not seating upright in your seat? Putting seat belt on when indicated ? And why no one did anything about it ?
Not a pleasant flight ..

I called an agent because I was having difficulty booking online. Days, times and prices were not matching. Their agent booked me and was nice - but then I got the itinerary. It was for two weeks away from when I needed it.
When I called to correct this I got a lecture about how I should go about booking to avoid any issues in the future. They then told me they could book me on a flight for two days after I needed it - for $217usd more. Not including the bags and advance seating tickets I purchased.

Anyway, m I go to the airport to find out the flight I had sought to book in the first place wasn't even scheduled. It wasn't just "not scheduled" - not a single representative was there. They were shut down for the day. Thats how this title qualifies as a bogus ticket.

On March 10, 2016 I boarded Allegiant Air flight 746 from SFB to SAT departing at 8:42 am. After boarding and taking my seat I saw that the flight attendant was giving the emergency exit row safety briefing one row up. I asked her if she would like me and my wife to occupy the two empty exit row seats to help in an emergency. She stated she already gave the safety brief and could not repeat the brief. I told her I heard the brief and instructions and was will to move. She became agitated that I would question her authority and told me "If you want to move seats to will cost you $30 to move, Do you want to move?" I stated no. She again asked me, "If you want to move seats to will cost you $30 to move, Do you want to move?" I again stated no. Then for the third time she asked me, "If you want to move seats to will cost you $30 to move, Do you want to move?" At that point I replied, "Go on you ###." The next thing I know she was running up to the front of the airplane. A minute later the senior flight attendant came back. She did not ask me what had transpired, but instead asked me if I call the flight attendant an ###. I replied, no, I called her an ###. She then told me that I would be remove from the flight unless I apologized. I stated I would. When she called the first flight attendant to accept my apology she stated she did not want an apology. The senior flight attendant forced her to come back and at that point I apologized for calling her an ###. The senior flight attendant then told me "Unless you do not want to go to SAT, "Sit in you seat and keep your mouth shut." I did, for two and one half hours I did not get up for the bathroom or drink any water because I feared I would be arrested when we landed at SAT.

Although I regret I let a flight attendant to bait me into using inappropriate language, I do believe that I do not deserve to be bullied for asking a simple question when I thought I was trying to help with the safety of the flight.

I have serious reservations on the customer service training Allegiant Air has for its cabin crew. The situation could have been handled in a more diplomatic manner.

My flight time was changed from 249pm to 1136 am. Had my husband and I been able to go on an earlier flight this is what we would have chosen, however, due to the three hour change in time on your part we will not be able to make the flight. We are requesting a refund, we did purchase trip flex, we go on one trip a year, this is what we have budgeted for, now because you have changed our time outside the 121 minute range, we will not be able to make our flight and would like a full refund. While I have spoken to someone on the phone after multiple attempts of calling and waiting on hold for over an hour each time, we were told we would not be able to receive a refund. I was told it is required to have a greater than 4 hour delay to have funds refunded, however, I have looked through the entire website as well as the terms and conditions and do not see this criteria. The service representative as well as the manager she spoke with were not able to direct me to the location of this information. I have attempted to re-arrange my schedule related to the changes incurred on our flights you have made, however we are unable to make the flights, we are too far to fly out of tampa, and we have already completed hotel bookings to our destination and so we are not able to change those or fly out on different days as all of these were suggested by the associate we spoke with. I have already filed a complaint with my credit card company and I am including all of the documentation showing your customer service plan where it states "Trip Flex is available for a reasonable additional charge and allows customers to make changes and cancellations to their air itinerary without incurring all of the fees that otherwise would apply" Even if we were to cancel and receive a voucher which we are not willing to do, the website states I will lose $116. They are misrepresenting what Trip Flex is. With the most recent ' emergency' landings, the schedule changes and no cooperation to work with customers unable to make the flights as well as misrepresentation of the terms and conditions, and lack there of regarding the "Time frame" in which a flight " must be delayed" in order to receive a full refund. The customer service for this organization has been unacceptably poor, it is a complete dissatisfaction to have even thought we would receive great service. I have felt nothing but scammed.

I have been a consumer of Allegiant Airlines and recently read about a 7 year old boy who had an allergic reaction to dogs on a flight he and his family were preparing to take. He was traveling with his family, and his father is very ill. When he had a reaction, it was he and his family who were removed from the flight. Huh? This is convoluted and wrong as humans rank above animals. Animals do NOT pay airline fare. The dogs should have been removed. This is unconscionable, and makes me wonder about Allegiant's misplaced priorities!

Hello, I ran into the rudest customer service representative in luggage check in. In Memphis, TN for Allegiant Air. Her name was Katie, she wouldn't provide a last name. Heavy set Caucasian lady. As many great people that need a job, she should not be allowed to communicate with people. She should work behind a desk with no phone and no public association. Please look into this. Everybody else from Memphis, to Austin were great. The were so fantastic, I almost looked over sending this negative report.

Thanks
Regina

My sister, who was reluctant to fly Allegiant, had her flight cancelled due to the crew being "Timed Out" under FAA rules. There was a delay on another flight the crew was on and that caused them to exceed their allowable hours flying back and forth in a certain period of time. I never heard of this and over 100 people had to miss their flight. I recommend the airline because they fly direct instead of having to go through Atlanta or Charlotte for everything. We had one very positive experience with them flying to Cincinnati and then flying home from Indianapolis..Not one single problem. I really hope this airline can do a better job because where else today can you get a flight direct. The concept is great, but I am concerned when I read about so many unhappy customers. Are their also happy customers? That is the real issue here folks.

Please do not fly allegiant airlines. We were the first to arrive at the airport. They sent us to the wrong gate, where we waited. They switched planes to a smaller one an our reserved seats suddenly disappeared. We had four people who wished to be together, but was boarded on the plane last, an sat in different locations. They also broke the baggage that we checked on, an still has not responded despite several e-mails. The telephone individual was very rude, an hung up the phone when i asked to speak to a supervisor. They fail to accept any responsibility for anything that they did. Do not, not, not fly Allegiant Airlines!

On July 3rd my family was scheduled to fly from Las Vegas to Bellingham. My wife and I were traveling with our 6 month old new born and our family dog (In cabin). We arrived at the airport and made it through security only to find upon arrival to our gate that our Flight had been cancelled.
After about 90 minutes of waiting for a resolution we were told to find a hotel for the night and we would be reimbursed up to $250 per passenger (as we were in Vegas on Friday of 4th of July Weekend). All passengers were told that no vouchers would be handed out as there were to many passengers and instructed to book our overnight stay and contact Airline customer service for reimbursement. We booked our Hotel and collected our receipts for out of pocket expenses.
My issues stem from all events that have followed. I contacted customer service (Via email) as no Phone number is giving and explained our situation with attached receipts. This was on July 4th, I was responded to by email, that my request has been logged and I would be contacted by customer service in 4-6 weeks. (A little long, but ok) 5 weeks passed and I wrote the company again to ask if there was an update (as I have now been out nearly $500 for 5 weeks and am responsible for CC interest rates). Allegiant again responded, however this time they told me that my case was officially opened by Customer Service on 8/12/15.They requested that I wait 4-6 weeks from this date to be contacted. This is 5 weeks after my original date of travel.
I was/am a little upset and responded expressing my disappointment while asking for a phone number to contact someone in management. My email was again responded to saying that I would be contacted in 4-6 weeks however now my case date was listed as being opened on 8/19/2015.
As you can clearly see, the timing of my situation keeps being bumped. I am now looking in to ways to address the situation in a proactive manner with out waiting for a date that may never come. Please let me know if you have any suggestions or advice, as my family is out quite a bit of money as the result of being misled by the desk agent.
Thank you for your time and understanding, I look forward to your reply. All my best, Todd Wittmer