Allied Van Lines
Reviews and Complaints

MOVING NIGHTMARE Contracted Allied to move from ***, *** to Nottingham, .Property picked up OCT 18 in ***. Property still in *** NOV 9, 2021.Property was contracted to be delivered no later than NOV 1, 2021.I have had to hire L&L movers to rescue my things from ***.Will be at least another 10 days for us to receive our good, sleeping on the floor.Allied is responsible for Breach of Contract and lack of Due Diligence.Local agent Colonial Van has not helped to resolve issues. They collected all fees for the move BEFORE telling me Delivery was not possible.Moving claim # ***. Have documented calls and emails to prove and will demand a full refund including packing at *** which the local agent will not refund.Look out Allied Corp, we are coming after you for our added expenses and duress.

No stars here! Do not hire this company! It's horrible! We had hired this company to move us 116 miles to our new home and when they arrived the driver got into my husbands face about moving a item which was only a 90 degree angle was going to charge us 150 dollars more! Absolutely not! After paying *** ! They did not finished the job! Left there trash and tape everywhere and even left it on. They were in a hurry! They did care about our possessions! Everything was marked where it was supposed to go but they were in different spots! We r also missing a big black and red duffle bag! We did report that because we new we weren't getting it back! That is stealing from a customer! We trusted this company but unfortunately u can't with anyone. We also found items which r not replaceable! We r so upset devasted! We had to finshed what they didn't do! This is Unacceptable! Joy the owner talked with my husband and she aggreed on what he said,she never called him back! Instead she had the manager call us to tell us he would give us a cheesy 200 back! Really! They were rough on our belongings! They don't care. We r very upset by this!

This company is absolutely awful. Their communication is awful and their reps are awful. They took my items, gave an estimate of an early delivery and then didn't provide them until three weeks later. They went *** with my things. Didn't answer multiple customer service emails and calls. They disappeared with my things. The moving coordinator *** didn't respond to any emails or messages or calls. The agent who booked the move *** also disappeared. The delivery driver who contacted after three weeks hung up on me as I explained how unprofessional their communcation was. He came to my home and demanded payment. I asked to see my items first and he yelled at me and wanted to refuse to give me my things until I threatened to call the cops. He finally acquiesced. To add insult to injury several of my items were broken on delivery and they've given me a 15 day time frame to respond to my claims form for the damaged items. Please do yourself a favor and stay far away from this fraudulent company. I am reaching out to their corporate hq (the number and information of which isn't disclosed which is just a testament to how shady they are). Do not use this company at all!

I agree with these reviews. DO NOT USE ALLIED VAN LINES for your move. I had a terrible experience with them. They handled our move from ***, MI to *** CA. They were of course very courteous and helpful at the beginning, assuring us that our items would be handled with care. However, once the boxes were delivered, items were MISSING AND BROKEN, including sentimental, expensive artwork. When I called the company to obtain reimbursement for the losses and damages, I was given a long letter explaining why they could not and would not reimburse for any items but one, a lamp, for which I received $*** not the over $*** due for their mistakes. I spent my time gathering receipts and proving the losses and damages, and spoke with Sheila H, Claims Analyst, numerous times, and I was continually denied further reimbursement. I felt lied to and I felt their business practices were deceptive, unprofessional and absolutely atrocious. I even paid $*** for "ECP" (Extra Care Protection) to cover us in the case of loss and/or damage, so I was absolutely entitled to reimbursement. Save yourself time and money by choosing a different moving service, this was terrible!

The individuals who had cloth rapped all my items and furniture at origination were less than adequate in their knowledge of how to correctly move and take items apart. I have moved over 10 times in my lifetime and this situation was concerning in regards to Allied. I have been a repeat customer of this organization, but this time I was very disappointed. I requested a total of an $800 claim for damaged goods and the company is refusing to pay me for the damaged items since I did not see the damage before the driver left! As you can image moving a 4 bedroom *** square foot home with items in boxes that can not be inspected until all items are open, it is impossible to at the time of them unloading the truck to catch every item and its condition. I am appalled that Allied with me even having insurance coverage on the items is refusing to pay for the damaged goods, they claim that since I did not find the damage at the time of unloading that they are not longer liable for anything. Its a total disgrace with a $15,000 moving cost that they are refusing to pay. They told me I could file an arbritation with a 3rd party who wants to charge me $600 do file a claim! what a rip off!

WORST CUSTOMER SERVICE! So I have been trying to get quotes for a moving company to move me to *** and I decided to call Allied van lines. Made sure they are reputable and a member of the Complaintsboard.com. an agent called and asked a few common questions and said she would book an appointment for an agent from Quality move management to come to my house and do a walk through to see what items I would be moving. She booked the appointment for Thursday at 2:00 pm. I received a confirmation email. In the email it said that an agent would call me to confirm and ask a few more questions. So, another agent calls, asks a few questions and then says she will schedule an appointment for next Monday at 3:00pm. I said I had already gotten an appointment for this Thursday but she proceeds to tell me there is nothing available so it's being rescheduled for Monday. Ok fine! She then says that I will need to walk around all levels of my home including outside in order to see what I will be moving and I need to do this via video chat. I explain to her that I am unable to do that due to being on home oxygen. She then says "well, I guess we are not the right moving company for you. Have a great day." Then she hung up! Terrible customer service!

I was given a contract for a pick up on 6/10 for pack and 6/11 for loading from my home in *** moving to ***, . The delivery contract stated they would deliver between 6/14/6. Today is 6/15 and not one person can give me an idea on when they can deliver my families personal items for our new home. The communication has been absurd. They even said to me this is awful service. I reached out to the corporate office exec's in Fort Wayne, IN and a senior customer service rep called me on 6/14 to apologize and said I will call you back later in the day w/ an update, did not happen. I called today and was told she sees "assigned to driver on 6/22 and not delivering until 6/26." The contract means NOTHING! I have to pay out of pocket and they mentioned $100/day per diem which does not come close to my out of pocket cost for a family of 5. I have heard there is a driver shortage, *** Planning should have been done well before pick up but no one did a thing! That's Logistics! Totally disgusted and I will share this experience with EVERYONE I come into contact with going forward at my level and hit EVERY *** outlet. Allied Van Lines you should be ashamed.

Our move with Allied Van Lines last month was our worst move ever and we would not recommend them to anyone. The only thing that went right was that they arrived on the agreed date to load up our belongings. We did a cross country move from IA to AZ. Our guaranteed delivery dates were from 8/9/8. They were to have our things loaded by 8/11 at the latest. They never contacted us to keep us informed about the status of our move. Our shipment sat on a truck in Iowa until 8/12. We drove all the way to AZ and arrived on 8/9, so that we would be here and ready when our belongings arrived. We had to call and ask them every day if they had a delivery date for us. Finally they said that they had loaded our things on a truck that would arrive on 8/15 and that there were 2 items that they could not get on the truck. This was a complete lie. When the truck arrives the driver told us that it was a partial delivery and 30 of our items were not included. We then had to call every day to find out when these would arrive, they never took the initiative and called us with any updates. Our 30 items were crated up and shipped by a 3rd party freight company. They were finally delivered on 8/26 a full 12 days after the guaranteed delivery date. We filed a delayed delivery claim with Allied and all that they would give us was $100. They made the claim process very difficult because the form on the website does not work; it will not let you complete the form and submit. When I called the claims support they were very rude and unhelpful. Overall, this was an extremely costly and very unpleasant ordeal.

We moved from *** but needed our furniture to be in storage for about one month. The sales team and coordination was good and the movers arrived on time and moved us out apparently OK. We put our contents into what was supposed to be air conditioned storage in the month of August. The delivery to ***, which was on time, we only had 3 men to unload where we supposedly should have had six. They did the best they could but on inspection we had serious damage to our furniture. A dining set made in England which we have moved all over the world was damaged beyond repair. The table had to be scrapped and two legs were broken off the buffet. Glass shelving from the display cabinet was broken. Many of the heat sensitive items such as candles were melted to prove to us that the contents were probably never moved into a/c storage but left in the trailer for the month of August. We paid a high price for this move thinking we were getting the best. Our absolute disgust remains strong for the claims department. We again took out the best/ most expensive insurance with Allied. We submitted our claim onSept24th. I waited until October 7th to follow up as we had not been contacted. The claim was not settled until Dec 12 and only after I had raised huge concern with sales and senior management. IN ALLTHIS TIME I WAS NEVER ABLE TO SPEAK TO THE PERSON DEALING WITH OUR CLAIM. The only contact from her was a e mail saying our claim would be dealt with in order and they had 60 days to settle. In fact it went beyond the 60 days which is when I went above her head, This person should not be dealing with the public. In all a very bad experience and an expensive one.

Initially, my wife and I were fairly happy when we were able to secure Allied for our move from *** to *** back in June. A representative came out and walked through our house, and presented us with a good estimate. We even bought the extra insurance just to be safe. However, moving day arrived, and the troubles began. The driver and crew of 3 arrived at our house 4 hours later than initially promised. Soon after loading began, one of the crew got sick, and instead of replacing him, they left it to the 2 man crew now and the driver, which lengthened the load time. I was recruited to help with getting our 6-foot grand piano into the van since they were down a man.The van got our new home in *** in good time, but we were then told that there would be no crew to unload the van, even though the contract listed a local affiliate as destination agent. In other words, the driver was expected to unload everything (including the grand piano, treadmill, sofa bed, washer, dryer, etc.) all by himself. Naturally, I had to step in on numerous occasions to help with all those items and get the van unloaded so the driver could get to his next destination. Of course, it took an extra day. Since I did the work of a destination crew, I was hoping to get part of our payment refunded, but was told that it is illegal. Im a 67 year old man who should not have been needed to unload the van, considering I paid a large sum of money to have that done for me. I, of course, am extremely angry with the company for this, and will not recommend this company to family and friends for this reason. The only reason I gave them 1 star instead of 0 was that all of our belongings did arrive; we have not noticed anything missing. Except for a recliner that I had to get repaired immediately (instead of filing a claim, and who knows how long that would take), nothing else was broken or damaged. I have used other moving companies in the past, and there was always a crew at the new home to unload the van. The fact that there was not anyone (except the driver, and myself) to unload the van, I cannot endorse Allied Van Lines.

We moved from Baltimore, MD to Madison, WI and the experience was horrible. Allied outsourced our move to ***. The interaction of these companies with us were unacceptable. They were over a week late. Our moving coordinator never called us with updates when she said she should. We always had to find her. It was obvious that by the final day of delivery window, the truck with our stuff had not even left its point of origin yet. When it looked like our things would be late, the claims late department was rude and insincere. They offered us a mere $100 to help cover costs (keep in mind we paid almost $5000 for our move). My stuff eventually arrived AFTER I started my new job, making life extremely hectic. After changing our delivery date 4 times, they showed up a day early than the final delivery date (1.5 weeks late) unannounced. Our moving coordinator had no idea the driver was going to be there and was calling me/ emailing me/ texting me frantically while I was at my job orientation to see if I was home to accept my goods. On top of that, the driver showed up and realized he had no crew to help him move things in. The communication to us and among themselves was extremely poor. Was it Allied's fault? Was it ***'s fault? I am not sure. Many boxes were crushed. Things were broken. We are in the process of assessing the damage and are going to file claims, but I am worried because there is a form you sign with the delivery crew when everything is off the truck that seems to imply that all damages have to be found while the crew is still there. We will see how that goes. Part of what we paid for was for the movers to disassemble our furniture and then reassemble it in Wisconsin. They refused to reassemble it, saying they did not know how it was put together (this was a different crew then who packed us up back in Maryland). Instead, my wife had to help me put things together. Not ideal as she is pregnant. I will say the packing crew in Maryland did fine. They were nice and efficient. Regardless, not worth the rest of this nightmare experience. If it is truly ***'s fault, be extremely careful with where Allied outsources your move. I would just avoid both companies. We will not being using them for our move next summer.

Allied van lines which is a part of rightway movers and north American van *** We hired them last month to move our son and daughter in law out east to *** the day they were to pick up they made my wife pay the full price of the move plus insurance (for any damaged property, somewhere in the range of $8000 +) so after a brief discussion about us wanting to pay half now half when everything arrived the lady at Rightway would not budge and seeing as we were now in need of their services as it was to late to make other plans we begrudgingly paid the *** I would like to add we were pleasant throughout this whole fiasco. So the drivers showed up and loaded everything into the truck and they seemed pleasant enough at the time telling us that they would arrive in *** October 18th (my wife has a proper timeline) they said we could contact them at anytime and gave us the drivers phone number and they said they would give my daughter in law 24 hrs notice so she could take the time off work, around 9pm the night before they called telling her they would be the next day which she told them she had to book the day off and they would need to deliver it by Thursday to which they agreed, Thursday came and no driver. At this point we had not heard from them since that Tuesday we had been trying to contact them to confirm they had the proper address (as it had changed from the initial one first given to them). So after not hearing from them they day they had agreed upon (Thursday) they simply vanished for two or three days with everyones stuff (not just our sons and daughter in law) finally on Saturday allied finally tracked them down and the driver called say he would be there at 9am ... They showed up 7hrs later and when they did show the driver got belligerent with my daughter in law verbally assaulting her and then grabbing her arm shaking her and giving her a shove before saying that they werent going to move anything into the truck and they were going to leave with everything still in the truck. Luckily for my daughter in law the landlord was there. Police were also called to the scene, when they finally did unload the truck there were boxes that were crushed from being mistreated and some other peoples boxes that were soaked and also crushed. And after all this not only do they refuse to return our money which we believe we are entitled to have returned to us due to such a horrid experience but they refuse to cover damages and we tried to get their insurance to pay for it they refused to payout claiming we bought the wrong insurance even though they offered it to us and didnt specify anything about any other types of insurance or anything. So in the end not only did we pay to have our daughter in law assaulted and have their stuff damaged lost and mistreated but we got scammed out of the insurance that offered us knowing full well they werent going to cover anything. Needless to say ... we are unhappy at best.

This review is being written to address the failure of Allied Van Lines to deliver our merchandise in a reasonable amount of time. I never thought I would ever write a Complaintsboard.com complaint but I feel this is the only remaining option to get the attention of decision makers at Allied (calling customer service hasn't worked). We were moving from Denver to a *** Suburb and signed an agreement with Baileys (Agent of Allied) for the move. We chose them over other moving companies since they seemed very professional and organized. The move was scheduled a couple weeks in advance. When the movers came things started to go downhill fast. Our merchandise was loaded on May 19th into a smaller truck since they didn't have a driver to take the load to the final destination. I didn't think anything of it since there is a 10 day delivery window. We then waited for 26 days (16 days beyond the delivery window) before a driver was able to deliver our stuff to the new house (6/14). When the movers arrived, we learned they only brought about 2/3rds of merchandise by weight but a much smaller percentage of boxes. At first, I thought great, Allied understands the position we are in and delivered as much as they could (customer satisfaction). I learned later that day, since they made that partial delivery, they no longer needed to pay a $100 a day late fee. The first shipment is considered the "main shipment" and everything else is considered "Overflow". Once you receive the "necessities", they don't need to pay a fee for each additional day. You can however make claims for "necessities" you didn't receive. In that main shipment, we received Beds, Couches, and other furniture as well as some other necessities. We didn't receive either desks (my wife and I both work from home), sheets for the beds, some kitchen utensils and all but 2 pillows (***). We are also missing other items that are critical to us in our daily lives but wouldn't fit the Allied's definition of a "need". After talking to customer service, a couple times (their customer service agents are very nice and understanding), they mentioned they would only cover up to $200 in expenses (note: we just submitted a claim for $350 which hasn't been reviewed). Because there is so much uncertainty in what we could get reimbursed for, we have been borrowing items of need from friends and family (TVs, computer monitors, pillows, etc) vs buying something new and expensing. As of June 22nd, there is no driver to deliver the overflow. We would like to be able to fully enjoy our new place and have people over for the 4th of July. My greatest fear is that there is no financial incentive for Allied to deliver the remainder of our stuff (no longer paying a daily late fee and have capped us at $200 for reimbursements). There would be no financial impact if it took another year. There was also damage to a couple items in our first shipment; however, we haven't filed any claims for it. I hope they will be handled fairly. I hope this can bring attention to our situation. I would welcome someone in a leadership position to reach out to me and discuss further.

Beware Allied is a Broker, When my wife and I called Allied they never said they were acting as a broker. We gave a rough of inventory to be moved.Large washer,Drier, bbq, air compressor,Large Snap On rolling tool box aprox 75 *** moving boxs, tool cart, lawn mower, garden tools,twin mattress and a *** pieces of furniture they est.. we would need 400 sq feet of space on the truck, we did tell the lady the tool box is Large and heavy she assured up they only charge by area and not weight,, a good price $3800 to move us from *** to MI. While we were packing we quickly figure out 400 sq ft is not even close why to small. We then call Allied and now it's very hard to get someone one the phone. We finally do and explained our concern, she very quickly say everything was based on what we told them, we explained there is no way this stuff will fit in 400 sq ft, very annoying she keeps saying I understand 'reading from a script ' they still don't tell us they are acting as a broker. We increase our space to *** sq ft, still concerned that it is not enough now we are at $10,000 for the move, we tried to get our deposit back- we are still 2 weeks before the truck is to show up,we are told NO REFUNDS BECAUSE THE ORIGINAL EST WAS BASED ON WHAT WE TOLD THEM, BUT THEY EST THE *** WITH OUR INVENTORY THAT NEVER CHANGED. SHE SAYS I UNDERSTAND very annoying now we are at $4000 deposit. We are less than Happy we could have moved our self for 1/2 this cost.When the movers show up is when we found out that Allied is not the movers they acted as a broker. This when if we contacted them direct the move would have cost $6000 the deposit of $4000 we gave Allied was there broker fee to call Jet Moving. $4000 TO MAKE A CALL, CRIMINAL. JET made it clear they here this story everytime Allied is involved. They we are told there is a $350 up charge for the tool box due to its weight is to heavy. Again we call Allied and again they say we understand and there is nothing they can do, we argue for 30 min and Allied says remove the tool to make it not so heavy I said it is a tool box it holds tools and I am not going to do that, they now say they will refund us $350 for the tool box, I waited for an email stating rhey will refund $350 IS HAS BEEN 2 WEEKS STILL NO REFUND/CREDIT, no we will need to fight for that. They *** sq ft still was not enough space, I wat would be the cost to get the rest on the truck $400 more because Allied contracted us at a Rate $1.50 per sq ft over the industry average. PLAN THIFERY. Now I find out Allied added a $100 charged for stairs in the house we are moving into. *** told us this Illegal to charge for intieor stairs,another fight with Allied is coming. *** has be very nice and up front unlike Allied. BEWARE OF ALLIED, ALWAYS ASK IF YOU MOVER IS A BROKER OR THE MOVER.ALLIED HAS BEEN LESS THAN HONEST IN WHAST IS already a stressful time making everything just bad. Now to fight for my refunds. I wish I would have check reviews before contacting Allied you see they have only 1 Star, would be less it it was an option. Would be nice if Allied would reach out to correct the issues they created. BEWARE

I moved from *** to *** in July with Allied Van Lines, and it was a good experience. I started late to look for a moving company (like 1.5 month in advance), and I was just moving a small 1B1B apartment. Probably because the schedule was too tight and I was not a big customer, most moving companies I asked for a quote didn't reply to me. Allied was the only one that called me, so I had no choice. I checked for their reviews only after I confirmed my move with them...I was so shocked by the low rating and I believed I was doomed. Fortunately, all of those bad things didn't happen, and the service I received was more than satisfactory.The pickup date for my stuff in *** was July 7, exactly the day the tropical *** hit my town. It was so windy and it rained so heavily. I thought they would postpone the pickup, which I would understand but was still worry about, since I planned to drive from *** to *** and must leave in the day after. However, local drivers still came punctually. They wrapped all my furniture with blue clothes to prevent damages. They also covered all furniture and boxes by plastic bags when transporting them from my room to the truck to protect them from the rain. They were professional, and the whole process was fast. The normal estimated window of delivery for a small move like mine was about 20 days. When I asked them what would be the most likely day of delivery, they honestly told me that it usually fell in the last few days of that window. However, I had a tight schedule and had to settle down as soon as possible. They said I could pay some extra money to narrow down that window to about 10 days (7/12 to 7/21). The mechanism was that if I paid more, then I can occupy more space in the truck, so that they didn't need to fully fill the truck to depart. I paid for it, and indeed my stuff arrived on 7/19. The process was also smooth on the day of delivery in ***. I also paid exactly the amount of money they offered at the very beginning, because the number of furniture and boxes I actually moved was the same with that I estimated. So they wouldn't charge you additionally if you have an accurate estimation.I only got one shoe rack broken, which was acceptable to me. All moving boxes survived. I do have some suggestions for future customers for packing their boxes:1. Use thick boxes. The boxes from *** were trash -- they were thin and fragile. I initially packed my things using those weak boxes, and the boxes started to bend and break even before I seal them. The heavy-duty boxes from *** worked perfectly (must be the heavy-duty) ones,2. Pack the boxes by yourself. Since you know most about what things are fragile and should be handled carefully in your home, packing stuffs by yourself can help avoiding the damage of small stuffs during the packing. 3. Allocate the weight wisely. Don't put too many heavy things (like books and cookware) in one box. Your boxes would be transferred between different regional trucks by multiple times. Every time when they are lifted by a staff, its weight tend to drag and deform it. So if they are too heavy, then can be broken very quickly.In summary, I was quite satisfied by my moving experience with the Allied Van Lines.

On 30 August , we signed a contract with Allied for moving services from ***, *** to Greer, . The charge was approximately ~$20,000. We had Guaranteed pick-up and delivery dates. Pick-up went well, but on delivery we learned that our full shipment did not make the journey. Items were left in ***. When we contacted the Agent, they admitted the split, and told us the remainder would be delivered as soon as possible. After repeated calls and complaints with various people, we finally received the remainder of our Household Goods 22 November . They were guaranteed NLT 04 November . According to the contract we signed, the company guaranteed $100/day late for any shipments over a certain weight (which we qualified). When we filed a claim for this delay, the *** stipulated that it was subject to their terms and conditions which were 1) never provided at time of contract signature or 2) not available publicly for review. So they provided us with those Terms and Conditions (in a Word document, no less) that stipulated that they are not responsible for late deliveries unless the goods are essential according to their judgement. In essence, the contract is not written in Good Faith and when I brought this to their attention, I was advised to file a complaint as "they have rules they have to follow."According to the contract signed, we are owed $1,800.Supporting documents:*** and *** (local company) advised we file a complaint but that we wait until we receive goods to know full amount.Marah (company agent) is the company agent and trying to deny the claim based on information that we did not have provided to us until after the complaint was filed.GRR is signed contract and shows Guaranteed delivery dates and damage rate Change Order is for updated dates

In June this year, I paid *** Moving LLC (Allied Van Lines name is on the invoice ) $16,648.63 to move all items from my home in ***,*** to my new home in ***, . The contract called for delivery service dates of 6/18/22 - 6/27/22. When tractor trailer arrived, driver stated that he was already 60% full and that he could not accommodate ALL items that were included on the move inventory. I informed him this was unsatisfactory. He and I both made calls and eventually, two additional vehicles and labor was sent to load the items that would not fit on the original tractor trailer sent. Even then, there was not enough room on the additional trucks for some of the items. The moving company referred to all of these items as "overflow". I was not informed that 'overflow' items would not be shipped so that they would arrive during the same service date delivery window as items on original tractor trailer. Delivery of items on original tractor trailer was delayed to one day past service date delivery window due to breakdown of truck. To this day, I have not been provided written estimate or details as to when 'overflow' items will arrive. And, despite repeated requests for company management to call to explain the delay and provide a revised date delivery window, I have yet to be contacted. I have posted bad reviews, one of which was responded to with the following "***, we regret that you were not pleased with you recent relocation. We have shared your feedback to both our customer care and quality teams and have asked that someone provide you with an update." Despite this, I have still not received any specific information, only promise to provide a delivery date when they know it. I also requested the forms necessary to file claims for delayed delivery and/or loss of items on multiple occasions. I have not received these either.

We hired Allied Van Lines for a household move from *** to ***. After getting multiple quotes we hired Allied because they provided us with the most timely delivery, despite them being more expensive. *** in *** was contracted to do the packing and moving. The packing took place over 6 days and loading the truck was over the last 3 while they finished packing. On 6/22, at 9 p.m. they drove off with all of our household goods and told us the window for delivery would be between 6/27 and 7/5. I called *** moving and storage multiple times that first week asking for updates and was told they expected to meet our "window". Then the date was pushed out and I was given "estimated" pick up dates that have now been pushed back to 7/10. After attempting to speak with customer service and their supervisors, I was sent to anonymous mailboxes to voice my concerns. We are now on day 13 of sleeping on the floor, having no place to sit but the floor, and spending a ridiculous amount of money eating in restaurants since we have none of our kitchen items to *** with while Allied holds all of our belongings in a warehouse halfway across the country. We are absolutely miserable from sleeping on the floor. *** is absolutely useless at *** and the customer service people refuse to connect with anyone higher *** in the company. I have been repeatedly told I will get $100 a day to compensate for the inconvenience, however, we never would have agreed to use Allied had we known they would be so unresponsive and overpromise what they could do for us. $100 does nothing to make this situation more acceptable or tolerable. It is disappointing to realize how little they care about their customers and how a company with such a well-known name as Allied can be so unresponsive to a customer who is paying over $50,000 for their move.

We contracted with Allied Van Lines for a long distance move from *** to a storage unit in SC and purchased the *** Protection with $0 deductible and max *** of $75,000 to cover all damaged items at the price of $528.00. On 6/17/2022 Allied Van Lines moved our belongings and we witnessed our furniture and belongings being dragged on the floor of the truck with no blankets to protect our furniture and damaged with no care or regard for our belongings. We were advised that the two trucks would take our belongings to an Allied Van Lines storage, and would then be re-loaded onto a semi truck, and the semi truck would deliver to our storage unit in SC. On June 24, 2022 a driver called to schedule the delivery and advised us that several items were known to be broken by the crew in *** and those items were documented. When the delivery to the storage unit was made the driver gave us desk legs which were broken off and known to be broken in *** by Allied Van Lines. We requested the documentation numerous times and have not been provided the documentation of any broken items to date. I followed the process to make the claim on the broken desk and the claim was denied stating "When a shipment delivers into a garage or storage, Allied Van Lines liability ends..."Why were we sold the *** Protection plan when Allied Van Lines agreement was to deliver to a storage unit and knew all claims would be denied? I want the executed documentation stating the *** Protection would be denied if delivered to a storage unit. Why was the claim denied when Allied Van Lines employees admitted that the desk was broken by them? Why are we denied to receive the documentation from Allied Van Lines that notes the items broken?The desk legs are broken in half and cannot be replaced or fixed. I have called the manufacturer and repair company. Allied Van Lines needs to replace the entire desk and honor all future claims.

I contracted with *** American, an agent for Allied Van Lines, in ***, , to move my household belongings to ***, *** on 2/2/22 to be delivered to a storage unit. After everything was loaded onto the truck, I discovered two small purses containing a fairly large amount of cash were missing. After considerable conversations with the 3 who had loaded the truck, one of the workers magically found the missing purses (containing almost $1,000). I was grateful the money was found and decided to not contact the police. Soon after the truck left, I discovered a piggy bank was missing containing silver coins I had been saving for several years. I immediately called the *** agent I had been working with, ***. He called me about an hour later and told me it had been found in the cab of the moving van. He also indicated the man responsible had been fired. When my belongings were delivered to the storage unit, unlike movers' normal procedure, all the furniture pads were left on the furniture. A month or so later when getting some things from storage, I discovered the top of my dining room table was destroyed. The movers apparently used a screw gun to put the screws on the underside of the table top & several screws went through the top of the table. Although several pieces of furniture were broken during the move, I was able to fix everything but the table. I filed a claim with Allied for damage to the table (less than $400). I recently received a letter from their claims adjuster, ***, denying my claim because nothing was on the paperwork indicating damage when the furniture was delivered. I could not see damage when all the furniture was left covered with furniture pads. I now question their reason for leaving the furniture wrapped upon delivery. Nowhere in the contract does it state delivery to a storage unit negates their responsibility for damages incurred during the move. Maximum ins. was purchased.

Re/ shipment number *** Allied local representative *** schedule my move to be on the morning of 10/22. Once the contracts were signed, they moved the move out time to the afternoon. Living in a condo, we might not have been able to accommodate as we have to reserve the moving dock in advance. The unprofessionalism only began here. On the day of the move, the movers did not show up on time. Only when I followed up, I was told that they will be delayed due to a car accident. This happened multiple times. When the movers finally showed up, we were way past the time we had reserved the elevator and loading dock for. We had an hour to pack and move everything out of the building. Maybe because they were in a rush, the crew never went through the list of high value items as it was promised in the contract. Rather, they were packed without any concern. I was also repeatedly told that most of the personal items could not be packed because they held liquid. The contract had no mentions of it and I had to repurchase most of those items again. They packers opened my wedding dress box that was carefully packed in acid free paper and packaging, and jammed various household items into it. My other wedding dress was crumpled along with designer handbags. White sofa was not wrapped well. Despite asking to be rewrapped, it came with a tear and stains. My dresses are also ruined along with many other items. The crew also urinated all over the bathroom floor. The urine also got onto my furniture and belonging. Im still livid about this experience. Its been over 6 weeks. The claims have been filed and a claim adjust was supposed to show up today. He did not show up. I could not reach him. Its been the most horrifying moving experience in my life, despite moving more than 10 times in last 10 years, including several international and cross continental moves. I wish I had chosen a different t mover. The damage done is greater $5k I had paid for.

In July I contacted Allied Van Lines and arranged for a quote to move from ***, *** to ***. I was told my belongings would be shrink wrapped together and secured until they were delivered back to me in Hampstead. The move was scheduled for pick up on 9/7 and delivery between 9/10 - 9/15. (registration #AL251654 at a cost of $5,746.32) The delivery was late, arriving on 9/20. When the delivery driver arrived he immediately brought to my attention an open and almost empty box that I had labeled as "computers". He called the Allied *** to notify them of the issue. Upon inspection of other boxes, there was also a box label "playstation" that was delivered empty of it's contents. I contacted Allied regarding the missing items, especially the missing items from the computer box (one of the laptops had all my personal tax information on it, an external hard drive of all my pictures, computer bags, etc.) This was my first interstate move and I hoped my items would be located and returned to me in a separate delivery. Instead I received a claim form and instructions to file a claim. In February 2022 I filed my completed claim form, requesting the amount I originally paid for the stolen items. My claim was reviewed and the response was "...you elected to release your household goods at a value not to exceed 60 cents per pound per article. Under this provision, our maximum liability is limited to 60 cents time the weight of the item..." accompanied by a check for $318. I disputed the claim denial, pointing out that the items were stolen and my dispute was sent for an additional review. At the beginning of June 2022 I requested a status on the additional review and was once again told my claim was denied and "This will conclude the handling of your claim." I expected some damaged items, but I did not expect my belongings to be put in a warehouse and the boxes picked through before only a portion of my belongings were returned to me.

We booked a move with Allied Van Lines via an agent from *** from ***, *** to ***, . We moved a portion of our belongings and did not fill up a truck. Thus, we were told our items would be "compartmentalized." The items were picked up from two locations in *** and then stored for several days at ***/*** in ***, . The items were picked up in *** and delivered to our home in *** during the month of May . We paid them a fee of $3,195 for the move and that included insurance for full replacement value of our belongings, up to $10,000. Upon delivery, I saw that some of the items that had been packed were loose and none of our belongings were "compartmentalized" in the truck that delivered them to our *** home. A television was also crushed and the two men delivering our items did fill out a claim form for that item. They were in a rush to get to another job, and did not allow me time to review the inventory. They asked me to sign the inventory sheet that stated: "If for any reason you were not given the opportunity to inspect this shipment, you should call this toll free number, ***." I did this as an immediate next step upon discovering we were missing 17 boxes and a bike. (We have a witness, specifically, to the bike being picked up who will testify in court, if needed.) We have since been denied any reimbursement, except for $500 for the broken TV. We were told a thorough investigation would take place to understand where our belongings were touched by any and all parties along the way. We've never received that report. I reached out to the CEO's office of SIRVA, which owns Allied. It's been four weeks with no response from the contact they gave me, ***. We have items such as valuable *** to custom ski boots missing. The inventory lists and the stories of the parties involved don't match up. We have the tag numbers of the missing boxes.

I hired Allied for a very large move from *** to Nevada the cost involved was over $40,000. On 12/15 they began packing up my home for the move; because we had not found a new home, I needed Allied to store our belongings. Thirty days before we closed on our new home, I notified our Allied Rep of the date we were closing and asked that our belongs be delivered on 3/21/22. I was told that shouldnt be a problem because I gave so much advanced notice. The move was so large our household took up an entire trailer. Apparently even at that, we had overflow which NO ONE informed me of until I called on the day our items were to be delivered only to find out not only were they not being delivered on that day but I had items that had been left in *** because of an overflow issue they neglected to tell me about. No one reached out to ask what I would be ok with having to leave for another trip so I ended up with Christmas items in March and parts of items that cant be put together because the rest of it didnt make it on the truck. I was told it would be 1-2 weeks before I could get the rest of my items. At this time 4/9/22, it is over two weeks and I cant get a straight answer from my Allied Rep *** my alleged move coordinator *** or anyone else letting me know WHEN I can expect the rest of my items. When or if they return my calls, there is always a different story regarding where the rest of my belongings are. The last time my supposed move coordinator, who had never spoke to me except to send emails regarding payment, said the holdup was a mysterious $609 charge that NO ONE had told me about prior to that. I have already paid over $40,000 if I truly owe this charge does Allied really think I cant afford it? At this point I just want my belongings. Allied has been unprofessional, lacked the common courtesy of communication and not followed through on promises that were made. I wont even go into all of my items that have been damaged.

We set up a move with Allied. Im *** and my daughter is ***. Two households two different address for pickup and drop off. June 28 we were loaded out of ***. Contract states July *** is delivery to *** and *** They say truck broke down and driver claimed ( when he showed up on July 17) ALLIED would not get him a truck until last minute which put our deliver out till July 17. Or they could not find help to use a smaller truck over two days. It states on the Delay Claim Form that it is $100 per day that they will pay out for the days delayed. There were TWO houses delayed. The Delay Claim Form also states just like the email Allied sent me to make sure to attach receipts of items that were purchased due to the delay. All was attached. My daughter lost 7 days of work which is $700 for her. She bought us a tv for each house and we bought silverware and everyday essentials. *** also had to buy a new hard drive to continue with her at home job. We receive a check for $600 (days delayed) which was for 6 days. When i call i am told no it is a standard form and customers do not get reimbursed for any expenses they had due to delay. I feel we should be reimbursed as ALLIED caused the entire issue. In any case our items did not show for almost a month, so we had to buy things to get by plus my daughters job. It shows on the copy she emailed which was two separate claim forms for delay since it is 2 totally different households and cities which shows all receipts and job info. They caused all of the delays. Not us. Driver stated in person to me and my mom and niece that they didnt start looking for a rental truck or any other type of equipment till last couple days before July 17, 2022. I am 86 Yrs old and this whole move has taken a big toll on me and my daughter. She made 5 trips to me 167 miles each way to bring me what i needed at my house alone to live.

this is about how i was treated by Allied movers and there contractors *** they hired to move my things to Texas ...the moved started out fine they loaded my stuff on April 6 the guys did a great job then ..BUT that were it ended ...They left and all HELL Broke loose ... 1.they reloaded my stuff 3 times after the first which to me didnt make since ..They busted several totes and i found at least 5 boxes repacked and not how i did them ...So im suppose to just trust they put my stuff back ...NOT ! 2 while im in quaretine from april 7 thru the 21 i was yelled at by there contractor ***.. Because i couldnt be at the house to meet them before the 21 .. SO on april 16 a Friend replaced me ..Then i didnt get the manifest the driver took it ..so its my word which since i wasnt there ..There saying the items dont excist which is BS ... 3 They loose some of my items but i get NO compensation for my lost items including my *** which i had since 1992 ... 4 and there claims lady was so totally rude ..Saying she was sorry i thought it was neccesary to file a claim .Like my lost items weren't worth there time to find or replace .. 5 my *** Tshirts all of them Gone thanks to Allied moving and there contractor *** ..Of which some cant be replaced ..I looked on *** and tried and didnt even find half of them ...Mainly because of the sizes larger sizes are harder to find ...Plus they leave an item that doesnt belong to me but do they car NO they dont even try to return the item to its owner ...Tome this is SORRY customer service ... The contract is not in my name its Under *** ..*** Who happens to be my X from California where my items were moved from ...*** ... and several people since April 7th have talked to me about this situation customer service and claims of which none of them tried to do anything to help.. contact info Becky ...*** Donna ..Shannon ...Allied Customer service Robynn ...Cindy and manager Margie ...Allied claims department ... Cindy *** is who need to be taught better customer service morals ..Im a customer and didnt like how i was treated by her ...

I hired Allied Van Lines to move my furniture and belongings from Los Angeles, CA to Westminster, CO. Our belongings were packed up and put into storage on Oct. 9th and planned for loading and delivery to Westminster between Oct. 30th and Nov. 7th (delivery window). I stayed in touch with the locally contracted company (*** Transfer) and eventually started speaking to Allied Van Lines customer service line directly. Every day between Friday, Oct. 30th and Monday, Nov. 9th, I attempted to speak to someone on the phone and on the days when I finally did get in touch with a customer service representative, I was continuously told that there had not been a driver assigned to our shipment due to a shortage of drivers servicing the California area. I repeatedly asked for an updated delivery date or window and was told that the company could not guarantee anything and I would need to continue to call back for updates. Finally on Monday, Nov. 9th, I was told that based on the information available to the customer service representative, she did not anticipate our belongings arriving anytime before Thanksgiving (at least 3 weeks after the anticipated delivery window). The fact that I did not receive an updated delivery date until after our delivery window had passed even though the company knew about the shortage is absolutely unacceptable. We could have stayed with family and held off on moving to Colorado had we known ahead of time that our belongings were not planned anytime near the provided window. When booking the company, I repeatedly asked the *** Transfer estimator if they were anticipating any delays due to COVID and was told that there had been no issues thus far. I was also told that I would be communicated with if there were any changes. Clearly this did not happen. At this point, I have been told that there is a claims process where I am eligible for $100/day for every day after the delivery window for which we do not receive our belongings, but I cannot even submit the claim until after our items are delivered. This amount is not sufficient for the amount of items we have had to purchase to get by in our new home. I have a 20-month old daughter and my elderly in-laws are visiting for one month. Not only have we had to borrow multiple items from colleagues and new neighbors, but we have had to purchase two new mattresses (worth $1200 -> $600 each) along with basic kitchen items (pots, plates, cups, bowls, etc.), folding tables and chairs since my husband and I are both working from home, and basic bathroom items (towels, bath mats, etc.) to get by until our belongings are delivered.

Regarding Shipping #***. We contracted with Allied Van Lines for our move from ***, *** to ***, *** starting November 15. Upon completion of delivery to our new home/ move in on 11/26-and after a long somewhat chaotic day during which there were several problems (they unpacked and left the mattress in the street where it was then water/mud damaged) the mover/driver who moved our items from our home said something about being behind, put paperwork on the counter and without explanation pointed to where to initial/sign on many pages. Uncomfortable at the time but utterly exhausted, I signed and when I commented I was told something to the effect that it everything was here-the truck was empty- and I could review it later. After only a few days we looked for our set of Silverware which we couldn't find-so after unpacking all boxes we realized that a couple large boxs of kitchen items, barware, serving pieces etc. was missing-as well as another box of misc household items, a box with a serving plate stand and eventually realized we were also missing two fans. We had the driver's number-he had said he was heading to *** after to deliver his last load. This was several days prior to Thanksgiving. We called and left a message that we were missing boxes. He called back after several days to say he didn't have any extra items and the delivery in *** "she checked all items at the time of delivery and didn't have anything extra"-but also that he had not folded up the blankets in the truck so if he found any of our items he would let us know. He did not call back again. After we were able to go through the extensive process of filing a claim with Allied, we received a letter stating that they were unable to trace our items so they would only pay for the $50.00 of claimed Mattress damage. I immediatly called-and left a voicemail. The agent called me back to say that they denied our claim because they can only go by the paperwork and that we signed it so we had no recourse except Arbitration-and she would send me the pamphlet. The pamphlet arrived, stating here is a cost to arbitration of $300 for the consumer, and $425 for the mover. This cost outweighs what they would pay us under their ".60 cents per pound" valuation of our missing items. We did not purchase extra insurance as we were not moving any extremely valuable items, and trusted the process that we would not have our items stolen by the moving agent. It is extremely upsetting that not only were items stolen, but that Allied's claim agent is insinuating that we are somehow making up the claim-or in the claims agent's statement that they denied our claim because we signed the paperwork. We were told we would have a chance to verify our belongings made it-and they did not. To add insult to injury-we tipped the driver and his assistant(s) quite handsomely on both ends of the move. We feel violated consumers and taken advantage of by a large company whose employees/sub contractors are stealing from individuals who have placed their life's belongings in their care.