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CB Transportation and Vehicles American Automobile Association [AAA] Roadside assistance
American Automobile Association [AAA]

American Automobile Association [AAA] review: Roadside assistance

J
Author of the review
11:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

On 8/25/2023 I was on my way to Physical Therapy after knee replacement. MY partner was driving me, and he has Chronic Lyme disease which left him with neuropathy in his legs and feet. We were exiting Hwy 95 when we realized we had a flat tire. We called Triple A at 11:37 and asked for help changing the tire. When we waited for an hour and a half a nice man came by and put on our spare tire. Thats when we realized we had another flat tire on the front. We talked to an agent at AAA and cancelled the tire change and asked for a tow truck. This was around 1:00. We were told the tow truck would be there in an hour but at 2:00 no one had shown up. We called back at 4 and were told we were in the cue. We got an update and kept getting updates that the tow truck would be there in an hour and then in a 1/2 hour. Still no sign of anyone at 5:00. Finally, another good person came by to help us. We got home at 8:00. My leg was very swollen by that time. I want to know why the tow truck never showed up to help us. I have been a loyal customer for years, but this was bad business and I feel that the amount of money I have paid you over the years deserves some restitution. I hope to hear back with an explanation and return of this year's payment. James Britt and Terry Miller #[protected]

Desired outcome: explanation and return of this year's membership payment with free membership.

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  1. American Automobile Association [AAA] Contacts

  2. American Automobile Association [AAA] phone numbers
    +1 (800) 222-4357
    +1 (800) 222-4357
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    Emergency Road Service
    +1 (800) 222-8252
    +1 (800) 222-8252
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    Membership Services
    +1 (800) 793-0508
    +1 (800) 793-0508
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    Financial Services
    +1 (866) 222-7871
    +1 (866) 222-7871
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    Insurance Sales
    +1 (800) 222-4242
    +1 (800) 222-4242
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    Insurance Customer Service
    +1 (866) 284-7222
    +1 (866) 284-7222
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    Motor Club Insurance Company
    +1 (800) 222-7448
    +1 (800) 222-7448
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    Travel Services
    +1 (855) 222-7879
    +1 (855) 222-7879
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    Website Support
    +1 (407) 444-4240
    +1 (407) 444-4240
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    More phone numbers
  3. American Automobile Association [AAA] emails
  4. American Automobile Association [AAA] address
    1000 Aaa Dr., Heathrow, Florida, 32746, United States
  5. American Automobile Association [AAA] social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
  7. View all American Automobile Association [AAA] contacts
American Automobile Association [AAA] Category
American Automobile Association [AAA] is ranked 1 among 66 companies in the Transportation and Vehicles category
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