Menu
For Business Write a review File a complaint
American Automobile Association [AAA] Customer Service Phone, Email, Contacts

American Automobile Association [AAA]
Reviews and Complaints

www.aaa.com

Learn how the rating is calculated

1.0 3 Reviews 642 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

American Automobile Association [AAA] Complaints 642

ComplaintsBoard
A
12:00 am EST

American Automobile Association [AAA] poor customer service and help

I had an accident on December with one of AAA clients. First one I reported the accident they will not call my witness because "they needed a police report". I sent the police report by fax and they never contact me. I have to call for three days until somebody will even look for the fax. Then, when they had the report my adjuster tried to tell me that some numbers in the police report said that my inexperience was one of the factors that make the accident and that i should take 50% fault. When I said not and that they should contact my witness she did and then change her mind but that they will only pay 80% of the damage. I had to accept that, but I toll her that they should contact me to get the estimate of the damage before the 14th... I told them the 7th or something like that. The people making the estimate never contacted me because they gave them the wrong number, so it took 1 month before somebody even looked at my car. After they did the estimate it took AAA 2 weeks and a half to contact me to tell me that it was a total. In those two and a half week I had to call them every other day so they will extend my rental car... that was totally annoying.

After they told me how much they were going to give me for my car, they call me the same day just to take the car and the tittle away and also the rental car. It was the only time that they care about my claim and because they didn't want to spend more in the rental and they wanted to take my car.
In all this time, they were really mean and the customer care was horrible. I have never been in an accident before, but I hope this is not the way all the companies treat people because it was complete awful.

Read full review of American Automobile Association [AAA] and 1 comment
Hide full review
1 comment
Add a comment
S
S
Stay Away from
Burbank, US
Dec 31, 2009 11:55 am EST

Month ago I purchased 2010 Camry week later someone didn't stop the traffic light and damaged my bumper. It's been two and half weeks my car still in the shop dont why. I spoke to adjuster and her supervisor and I am still empty handed. I already made my first payment for my car and driving rental junk $35.99 out of my pocket.
I have no idea why it's there, how long will it take no idea. "I am sorry" "I am sorry" Bull ###.

Is there anything more frustrating then this. Paying for something to get frustrated.

ComplaintsBoard
S
12:00 am EDT

American Automobile Association [AAA] aaa is ripping people off

I took out AAA car insurance on June 8th, two weeks later the underwriters called to take a survey and go over the policy. EVERTHING WAS FINE ACCORDING TO THEM. I got a notice in the mail on Sat.July 8th(AAA is closed until Monday) stating that of Monday the 10 my insurance would be cancled due to the fact that I was a service contractor...I clean houses, dont carry machines or anything other than a mop and broom! They knew what I did before and took my 421.00 dollars and sent me a policy... AAA is ripping people off and I think something should be done to stop this. I had a few hours to get more insurance. The sad thing is I am 53 years old have been driving since I was 16 and I have never had a ticket or an accident and this should account for something.

Read full review of American Automobile Association [AAA] and 13 comments
Hide full review
13 comments
Add a comment
D
D
dpruno
Tacoma, US
Jul 31, 2023 6:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Never responded to my Letter asking why my service was terminated.

J
J
JAckerman
Hernando, US
May 16, 2023 8:48 am EDT

In early November we were involved in a accident. It was at this time I realized how incompetent and unprepared AAA is to handle an accident in this part of the state.

Filing the claim was difficult.

We finally had the vehicle repaired and are trying to collect the balance owed us.

The Company NEVER returns calls.

L
L
Lisa Wojcik
US
Mar 04, 2023 9:52 am EST

I have been paying for AAA road service for 50 years. I just got a letter of non-renewal. They are canceling me for using the full amount of benefits I'm entitled to under my Premiere membership and for which I paid.

View 0 more photos
N
N
norman alfonso
New Port Richey, US
Jan 26, 2023 3:02 am EST

My settlement check was received two months after accident and the amount is incorrect. I was informed what the amount of the check would be by the AAA adjuster but the check is $1000.00 less. Your customer service is useless in resolving any problems. I am not cashing/depositing the check until resolved.

V
V
Vincent M Guarcello
Haines city, US
Nov 29, 2022 7:30 am EST
Verified customer This complaint was posted by a verified customer. Learn more

AAA driver from haines city florida jumped my car Sunday and forgot to return my key fob. When I called to get it back they said they would call me back in 3 - 5 days.

E
E
Ernest Sayles
US
Oct 25, 2022 4:18 pm EDT

AAA towed my car and the company they sent damaged my car. So far I'm feeling this will not end well. AAA hasn't told me the company they hired that damaged my car. 2001 Mercedes SL 500. It's really sad because I have AAA for all my insurance needs. This outcome will quickly determine the future. 2900.00 damage. This was on 9/21/2022.

View 0 more photos
S
S
Shar!!!
US
Sep 21, 2022 6:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Took tow truck almost 2 hours to get to us. It was 11:26pm.

Now at 1:17am we are heading home.

We were on a dark street , with speeding cars. Nothing around, scary and unsafe.

We had to call again and get help. Super poor service, unacceptable.

B
B
Brandon Campbell
US
Sep 04, 2022 1:03 am EDT

This driver raced at the light, cut over 2 lanes no blinker just to get in front of me to make a left turn. I almost rear ended him bcuz im driving a truck which barely left me any stopping time. this is very unprofessional driver shouldn't be driving at making AAA look bad when you drive like that and have their logo on the side.

View 0 more photos
R
R
repairs
US
May 12, 2016 10:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

800;00 for a 129;00 oil change and giving the bulk of the money back to the owner in cash this is a crime a scam and this is why our towing is so expensive it every time they do work this is one thing many others just do a sting bring in a truck that does not need work let them bring it to him to work on it, and get the whole bunch .

L
L
Lauren Allis
Naperville, US
Nov 12, 2010 7:51 pm EST

I hate AAA. I was hit by another driver in August and as of November they are still giving me the runaround. They only contact me after several calls and filing a compliant with the Better Business Bureau. The customer service people are tremely rude and unhelpful.

American Automobile Association [AAA] Reviews 0

Looks like American Automobile Association [AAA] has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent American Automobile Association [AAA], take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About American Automobile Association [AAA]

Screenshot American Automobile Association [AAA]
The American Automobile Association (AAA) offers a range of services including roadside assistance, travel planning, and insurance. Members benefit from discounts on various products and travel deals. AAA also provides auto repair services and driver education.
How to file a complaint about American Automobile Association [AAA]?

Here is a comprehensive guide on how to file a complaint or review about American Automobile Association [AAA] on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with American Automobile Association [AAA] in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with the company.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Use the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review on ComplaintsBoard.com regarding American Automobile Association [AAA].

Overview of American Automobile Association [AAA] complaint handling

American Automobile Association [AAA] reviews first appeared on Complaints Board on Aug 30, 2006. The latest review Horrible service !! was posted on Jul 26, 2024. The latest complaint valve cover gasket replacement (aaa membership 438 212 2650698006) was resolved on Jul 25, 2019. American Automobile Association [AAA] has an average consumer rating of 1 stars from 645 reviews. American Automobile Association [AAA] has resolved 8 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.5
3070 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. American Automobile Association [AAA] Contacts

  2. American Automobile Association [AAA] phone numbers
    +1 (800) 222-4357
    +1 (800) 222-4357
    Click up if you have successfully reached American Automobile Association [AAA] by calling +1 (800) 222-4357 phone number 0 0 users reported that they have successfully reached American Automobile Association [AAA] by calling +1 (800) 222-4357 phone number Click down if you have unsuccessfully reached American Automobile Association [AAA] by calling +1 (800) 222-4357 phone number 0 0 users reported that they have UNsuccessfully reached American Automobile Association [AAA] by calling +1 (800) 222-4357 phone number
    Emergency Road Service
    +1 (800) 222-8252
    +1 (800) 222-8252
    Click up if you have successfully reached American Automobile Association [AAA] by calling +1 (800) 222-8252 phone number 0 0 users reported that they have successfully reached American Automobile Association [AAA] by calling +1 (800) 222-8252 phone number Click down if you have unsuccessfully reached American Automobile Association [AAA] by calling +1 (800) 222-8252 phone number 0 0 users reported that they have UNsuccessfully reached American Automobile Association [AAA] by calling +1 (800) 222-8252 phone number
    Membership Services
    +1 (800) 793-0508
    +1 (800) 793-0508
    Click up if you have successfully reached American Automobile Association [AAA] by calling +1 (800) 793-0508 phone number 0 0 users reported that they have successfully reached American Automobile Association [AAA] by calling +1 (800) 793-0508 phone number Click down if you have unsuccessfully reached American Automobile Association [AAA] by calling +1 (800) 793-0508 phone number 0 0 users reported that they have UNsuccessfully reached American Automobile Association [AAA] by calling +1 (800) 793-0508 phone number
    Financial Services
    +1 (866) 222-7871
    +1 (866) 222-7871
    Click up if you have successfully reached American Automobile Association [AAA] by calling +1 (866) 222-7871 phone number 0 0 users reported that they have successfully reached American Automobile Association [AAA] by calling +1 (866) 222-7871 phone number Click down if you have unsuccessfully reached American Automobile Association [AAA] by calling +1 (866) 222-7871 phone number 0 0 users reported that they have UNsuccessfully reached American Automobile Association [AAA] by calling +1 (866) 222-7871 phone number
    Insurance Sales
    +1 (800) 222-4242
    +1 (800) 222-4242
    Click up if you have successfully reached American Automobile Association [AAA] by calling +1 (800) 222-4242 phone number 0 0 users reported that they have successfully reached American Automobile Association [AAA] by calling +1 (800) 222-4242 phone number Click down if you have unsuccessfully reached American Automobile Association [AAA] by calling +1 (800) 222-4242 phone number 0 0 users reported that they have UNsuccessfully reached American Automobile Association [AAA] by calling +1 (800) 222-4242 phone number
    Insurance Customer Service
    +1 (866) 284-7222
    +1 (866) 284-7222
    Click up if you have successfully reached American Automobile Association [AAA] by calling +1 (866) 284-7222 phone number 0 0 users reported that they have successfully reached American Automobile Association [AAA] by calling +1 (866) 284-7222 phone number Click down if you have unsuccessfully reached American Automobile Association [AAA] by calling +1 (866) 284-7222 phone number 0 0 users reported that they have UNsuccessfully reached American Automobile Association [AAA] by calling +1 (866) 284-7222 phone number
    Motor Club Insurance Company
    +1 (800) 222-7448
    +1 (800) 222-7448
    Click up if you have successfully reached American Automobile Association [AAA] by calling +1 (800) 222-7448 phone number 0 0 users reported that they have successfully reached American Automobile Association [AAA] by calling +1 (800) 222-7448 phone number Click down if you have unsuccessfully reached American Automobile Association [AAA] by calling +1 (800) 222-7448 phone number 0 0 users reported that they have UNsuccessfully reached American Automobile Association [AAA] by calling +1 (800) 222-7448 phone number
    Travel Services
    +1 (855) 222-7879
    +1 (855) 222-7879
    Click up if you have successfully reached American Automobile Association [AAA] by calling +1 (855) 222-7879 phone number 0 0 users reported that they have successfully reached American Automobile Association [AAA] by calling +1 (855) 222-7879 phone number Click down if you have unsuccessfully reached American Automobile Association [AAA] by calling +1 (855) 222-7879 phone number 0 0 users reported that they have UNsuccessfully reached American Automobile Association [AAA] by calling +1 (855) 222-7879 phone number
    Website Support
    +1 (407) 444-4240
    +1 (407) 444-4240
    Click up if you have successfully reached American Automobile Association [AAA] by calling +1 (407) 444-4240 phone number 0 0 users reported that they have successfully reached American Automobile Association [AAA] by calling +1 (407) 444-4240 phone number Click down if you have unsuccessfully reached American Automobile Association [AAA] by calling +1 (407) 444-4240 phone number 0 0 users reported that they have UNsuccessfully reached American Automobile Association [AAA] by calling +1 (407) 444-4240 phone number
    More phone numbers
  3. American Automobile Association [AAA] emails
  4. American Automobile Association [AAA] address
    1000 Aaa Dr., Heathrow, Florida, 32746, United States
  5. American Automobile Association [AAA] social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 10, 2024
American Automobile Association [AAA] Category
American Automobile Association [AAA] is ranked 1 among 66 companies in the Transportation and Vehicles category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.