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I hired one of your independent contractors (Kaitlynn's Quality Cleaning Service) to do a total house deep clean. Two people arrived at 10am on 8/7/24. We did a walk around to discuss what we wanted done. A price was quoted. I was skeptical that 2 people could accomplish the task, but agreed to it. Let's just say I was not pleased with the final results and took photos to demonstrate my concerns. I contacted the "pro" directly and was offered and accepted a partial refund of $140 which was not nearly enough. I strongly suggest that you no longer endorse this service provider.
Claimed loss: $350
Desired outcome: refund
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You made the right call documenting the disappointing results and pushing for a refund, though it sounds like they still owe you more. Hopefully, Angie’s List takes your advice seriously and rethinks endorsing this provider. Customers trust their recommendations, and this experience clearly missed the mark.