APEC Water Systems’s earns a 3.0-star rating from 2 reviews, showing that the majority of homeowners are somewhat satisfied with water filtration systems.
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Terrible customer service
This is one of the worst companies I have encountered in my life. I buy expensive products from them, and when it comes to replacing my items, they send me the wrong item. I ask for the right item to be sent, and they expect me to pay when they make the mistake. On top of that, I have a 1-year warranty which they are choosing not to honor. Terrible customer service!
Desired outcome: Send me the correct item I have requested over email, and stop playing games!
Bad service
I read the previous review and was convinced it was written by their marketing department. However, I am very satisfied with my purchase. It was shipped promptly and received quickly. The instructions were clear and concise and appeared to have been written by someone who reads, writes and speaks english. Very shortly after installing I noticed a piece of black plastic at the end of the faucet where the water is dispensed was split and the plastic came off easily. I don't think it was a big deal because you still got the same water and the uncovered end of the faucet didn't bad at all. But since it was new I called them and they said they would send out a new one. A couple days later my wife mentioned that there was water around the base of the faucet and when I tested it I discovered that after dispensing water when I released the handle to turn it off several drops of water would leak out and collect around the base. I decided to wait until I got the black plastic piece before I called and complained about this problem, also somtimes very small water leaks fix themselves. When the package came it contained an entire new faucet and a prpaid UPS return label to send back the bad one. I installed the new faucet and everything has worked perfectly since. When I test my water coming out of the regular faucet (with the free tester they included) it contains about 230 to 250 ppm contaminates, the filtered water is about 24 ppm. I tested the bottled water we have been buying and it tests at about 32 to 37 ppm. So the water we get is cleaner than bottled water at the store. I would definately recommend both the company and the product at this stage.
The complaint has been investigated and resolved to the customer’s satisfaction.
APEC Water Systems Reviews 0
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Overview of APEC Water Systems complaint handling
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APEC Water Systems Contacts
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APEC Water Systems phone numbers+1 (800) 880-4808+1 (800) 880-4808Click up if you have successfully reached APEC Water Systems by calling +1 (800) 880-4808 phone number 0 0 users reported that they have successfully reached APEC Water Systems by calling +1 (800) 880-4808 phone number Click down if you have unsuccessfully reached APEC Water Systems by calling +1 (800) 880-4808 phone number 0 0 users reported that they have UNsuccessfully reached APEC Water Systems by calling +1 (800) 880-4808 phone number626-968-8969626-968-8969Click up if you have successfully reached APEC Water Systems by calling 626-968-8969 phone number 0 0 users reported that they have successfully reached APEC Water Systems by calling 626-968-8969 phone number Click down if you have unsuccessfully reached APEC Water Systems by calling 626-968-8969 phone number 0 0 users reported that they have UNsuccessfully reached APEC Water Systems by calling 626-968-8969 phone number
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APEC Water Systems address1320 S. Johnson Dr., City of Industry, California, 91745, United States
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APEC Water Systems social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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