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Andhra Pradesh State Road Transport Corporation [APSRTC]

Andhra Pradesh State Road Transport Corporation [APSRTC] review: poor service, terrible experience! 48

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Author of the review
12:00 am EDT
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I travel by bus between the sector chennai - hyderabad at least twice a month.
My preference is GARUDA services from Imlibun which departs at 8pm. My journey on 1st may is the most horrific travel I have done in recent times. (SERVICE No new 1326, seat no 31, AP 11Z 3248)

Firstly, I was there at the Volvo passenger waiting area at the Imlibun bus stand at 7.30pm. The place is not well maintained, the AC does not work. It was poor maintenance knowing that the summer has set in.

Secondly, the bus was late by one hr behind the schedule departure and there was no news of the bus. To add to the woes the passenger area was not suitable place to sit and I was running around to find the status of the bus. Thirdly, the most important part of travel THE BUS also known as VOLVO maintained by GARUDA.

A) TV has never worked in Garuda services. (I remember last it worked was 6 months back and then DVD had loose connection)

B) Seats not well maintained, they were torn and shabby looking.

C) AC didn’t work. Last two rows the passengers has hot air blowing on them. Believe me we were sweating in the bus. It was a nightmare to travel in a closed bus, no windows and the AC doesn’t work. Even more horrible was the attitude of the driver Mr Reddy who doesn’t seem to be bothered of the passenger issues.

D) Reading lights didn’t work

E) Arrival Time in Chennai was 10 am against the standard time of 8 am

Sirs, this is not the first time it has happened. Point A,B,C are common, I am writing after so many trips as I have lost hope in APSRTC and yesterday trip was the worst. Please image the plight of the passenger with no entertainment, sitting without AC in closed door and no official to listen.

GARUDA is a flagship travel services which APSRTC provide to its customers. I don’t think you people understand the value and appreciate it. APSRTC thinks once u buy, get the pictures taken from Chief minister or transport minister the job is over. Any piece of metal unless it has been maintained well it cannot be run for long period of time. You have invested in volvo buses each costing 45lacs and unless APSRTC doesn’t invest in maintenance very soon the status will be just a piece of junk and its sad that and don’t even realize the value of it. That’s why Volvo has special packages on maintenance. APSRTC must get in to maintenance contracts to enhance the customer experience and increase the life of the asset. No wonder with poor focus, lack of commitment from employees, huge detoriating of assets, APSRTC is making losses.

I had a terrible experience and I only hope the services get improved and APSRTC makes money and enhance customer delight.

Warm regards,
Abdul Mateen.

48 comments
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Gharik
US
Nov 27, 2022 11:34 pm EST

Ap31z0524

This bus driver was very rash behaviour and rash driving 21-11-2022 on evening 15:40.

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Siva2112
Bhimavaram, IN
Dec 10, 2022 9:21 am EST

Try to provide Apsrtc (pallevelgu) buses at regular intervals of time.

Tadepalligudem to Bhimavaram via ganapavaram buses are not there at Correct timings and not provided at regular intervals of time.Hundreds of people are waiting for the buses along the same route for hours..

Please try to check and resolve the issue as soon as possible...

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AgriTough
US
Dec 12, 2022 8:20 pm EST

This LR has been lying in Visakhapatnam for 3 days why can't it be delivered at Anakapalle?

Why do we use transport?

so that it lies in a depot for over 3 days?

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Kodavati Jagadeesh
Madanapalle, IN
Jan 29, 2023 11:20 pm EST

Doesn't pick up at pick up point and he is very rude and saying like go and tell whoever you want.

Bus No: AP - 39 - Z 0048

Driver name: K. M. Reddy

Conductor: K. Uma Rani

They didn't call us also. Driver is saying we will not call reservation people. And he is asking me to do recharge.

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Ajay.
US
Mar 18, 2023 4:18 pm EDT

Hi sir my is Ajay from addanki

Today journey addanki to kphb (hyderabad)

Doesn't pick up me and bus operater call delay timing 12.40

TKT NO: [protected],

Seat No: 32,

Bus timing:11.59

Route: ADK1-KPHB,

Service No: 48492,

Vehicle No: AP27Z0301,

Bus operater RUDE behavior and RASH language

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Passengers
US
Jun 03, 2023 5:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

He is behaving very rude to the passengers and is not giving change back to passengers.

Today date : 26th May 2023. He is not telling his name but this is morning 7 o'clock from nellore to kavali.

APSRTC employees are not checking why conductors behaving like this.

Are you ppl not getting salary from government then again it is happening.

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Abhiram 180402
US
Jun 26, 2023 9:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The incident happened on June 17th, at 7:45 am

Bus number AP 27 Z 0138 (PODILI)

the driver drove the bus very rashly and sped he almost hit me when I was on my bike I somehow escaped.

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shubham Pandey chirtkoot
US
Feb 27, 2024 6:07 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Money teesko no seat is wrong behaviour

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  1. Andhra Pradesh State Road Transport Corporation [APSRTC] Contacts

  2. Andhra Pradesh State Road Transport Corporation [APSRTC] phone numbers
    +91 86 6257 0005
    +91 86 6257 0005
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  3. Andhra Pradesh State Road Transport Corporation [APSRTC] emails
  4. Andhra Pradesh State Road Transport Corporation [APSRTC] address
    Majestic Bus Terminus, Gubbi Thotadappa Rd, Gandhi Nagar, Karnataka, Bangalore, 500020, India
  5. Andhra Pradesh State Road Transport Corporation [APSRTC] social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Andhra Pradesh State Road Transport Corporation [APSRTC] Category
Andhra Pradesh State Road Transport Corporation [APSRTC] is ranked 23 among 34 companies in the Bus and Rail category