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Arm & Hammer / Church & Dwight Co.
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Arm & Hammer / Church & Dwight Co. Complaints 58

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10:25 pm EDT

Arm & Hammer / Church & Dwight Co. arm & hammer advanced white extreme whitening

I've never used the tooth paste before and tried it for the first time last week. First day of use I noticed dry mouth, 2nd day of use dry mouth and burning started, 3rd day my entire mouth was swollen and felt on fire. Tongue, lips, gums, and burned even more anytime I ate or drank. I thought maybe it was dry mouth syndrome. I decided day before yesterday to get new paste, brush and biotene to rinse with. My mouth is already feeling better. I can still feel the burning a tiny bit but the dryness and swelling has gone down. Worst experience with one of your products.

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1:37 pm EDT

Arm & Hammer / Church & Dwight Co. arm & hammer advance toothpaste

I have been using the Arm & Hammer Advance Toothpaste for a week 1/2 and now my lips/gums are irritated and swollen. My lips are burned along with the corners of my mouth. When I try to eat, drink or brush my teeth my mouth feel like it's on fire. I looked up other reviews and saw other postings with the same reactions. I don't understand with this product is still on the market being sold in stores.

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6:51 pm EDT

Arm & Hammer / Church & Dwight Co. arm and hammer peroxide/baking soda toothpaste

I used this product on tuesday, it is now friday and I have blisters and intense pain in my mouth, especially under my tongue and inside my bottom lip. My bottom lip feels chapped and hot. I have not used the product since. I have never experienced anything like this before, and I have used this product multiple times in the past. I am in alot of pain.

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10:44 am EDT

Arm & Hammer / Church & Dwight Co. Arm & Hammer Advance White extreme whitening toothpaste

I started using Arm & Hammer Advance White extreme whitening toothpaste nearly a week ago. It's the yellow and blue tube. My first impression was great ! I loved the way it cleaned my teeth, but especially how it freshened my breath for a really long time after use. I was excited to finally try a toothpaste that gave me fresh breath for a really long time.
Unfortunately the burning that I had noticed while brushing my teeth was not going away after use, and actually got worse. My tongue started swelling and hurting, the corners of my mouth were burning and the skin left peeling, dry, and cracking. But the really painful part was down my chin where the toothpaste dribbles down while you are brushing. Serious burning then and days after brushing. Honestly the best way I can sum up the burning and pain both inside and outside my mouth would be to say that it was like chemical burn from an acid. And it lasted for days. The second day seemed to be the worst each time I used it. It felt as if my skin was etched by acid. My taste buds felt like they had been burned badly as I couldn't taste any food for about a week or so.
I called Church and Dwight Co. as they are the ones who make the Arm & Hammer products. and I have to say that they were very friendly and helpful. They did genuinely seem concerned about everything that I experienced and they even offered a refund. So I didn't write this to complain about them per se, but to try to help others who may be experiencing this problem. I can tell you what worked for me as far as easing the pain and discomfort. Swishing my mouth with warm, salt water several times made a big and immediate difference with the pain and swelling of my tongue/gums. And then I rubbed triple antibiotic Neosporin (DG equivalent) all over my chin and lower lip area including the corners of my mouth. I had almost complete relief just doing those two things. Then if you start to notice any symptoms again while you are healing... just repeat.
Hopefully someone can get some use of this information. Have a great day !

Mike

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2:19 am EDT

Arm & Hammer / Church & Dwight Co. arm and hammer peroxicare

My mom started using the Arm and Hammer Peroxicare and after two days of using this toothpaste, she came home with puffy lips, dry cracking corners on her mouth, and under her tongue was really painful! We thought she was having an allergic reaction from food or something and did not think to connect it to the toothpaste until we determined that the only different thing she did was use this toothpaste. She has discontinued use for 3 days and her lips are still really red and also the skin around lips are still red. Corners of her mouth are still cracking and under her tongue still hurts. There is a whole other forum of people that also used this product and experienced the same symptoms. This product is HORRIBLE and should not be on grocery shelves. The Peroxide is what's causing the reaction. DO NOT USE THIS PRODUCT. I will be reaching out to Arm and Hammer and I highly encourage everyone else that suffered from this product to do the same.

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9:53 pm EDT

Arm & Hammer / Church & Dwight Co. whitening toothpaste

I have been hospitalized for a swollen tongue and had allergy test done and couldn't figure out what was causing the swelling. After continued use of the toothpaste, I developed sores in my mouth, cracked and dry patchy lips. My daughter developed discolored skin in her chin from this toothpaste as well. This toothpaste must be removed from the shelves immediately.

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10:44 pm EDT
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Arm & Hammer / Church & Dwight Co. arm and hammer toothpaste

The past two years I had been breaking up with a really bad skin reaction on my chin and lips. I thought I was going through a hormonal changes but all along it was the toothpaste. I would alternate tooth paste every month and now looking back i would break out when in me using the arm and hammer tooth past. I was finally able to pin point the issue that it had to be the tooth paste. I have gone through a lot of pain and physical face discoloration and embarrassing moments. [protected]@hotmail.com [protected]

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4:28 pm EDT

Arm & Hammer / Church & Dwight Co. arm and hammer toothpaste

Arm and Hammer toothpaste has completely burned my lips. My lips became very dry and the skin on them began to peel off. Soon I realized the only change to my normal tooth-brushing routine was the use of Arm and Hammer toothpaste. I have discontinued it and yet two or three weeks later, my lips still are not healed. They are extremely dry and still peeling with the outer edges of my lips looking like I got a chemical burn. There are so many complaints about this toothpaste and it's disgusting that Arm and Hammer would release such a below standard and damaging product.

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11:03 pm EDT

Arm & Hammer / Church & Dwight Co. arm & hammer peroxicare toothpaste

I've been using Arm & Hammer PeroxiCare for about a year (2018-2019); however, recently I've developed discomfort and swelling on the inside of my mouth and tongue; angular cheilitis at the corners of my mouth; and cracked, peeling, and discolored lips. Either something changed with the product or it just took awhile for side effects to manifest. With all the other complaints similar, if not identical, to mine, I'm thinking it took some time for my symptoms to get bad enough to make me take serious notice. The product is not safe for internal use and it's barely safe for use externally. If it gets in your eyes, there's a good chance for permanent damage. If I had known my favorite toothpaste could make me blind, I would have wore safety goggles while brushing. Now that my mouth is fried, I'll try something less hazardous anyway.

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Jumpin johnnie
SanAntonio, US
Aug 27, 2021 6:09 pm EDT
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Same here! Still happening in 2021! Burns and allergy reaction of lips and oral mucosa! I thought something was seriously wrong with me! I made it to this forum because of it! Horrible Toxic stuff!

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3:08 pm EDT
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Arm & Hammer / Church & Dwight Co. arm & hammer periocare

I used Arm and Hammer Periocare Toothpaste a few days ago inadvertently and still experiencing a burning sensation and soreness inside my mouth. I have a slight swelling and tiny bumps on my lips as well. It has been challenging to eat and properly give oral cleaning care due to irritation/reaction from this toothpaste. Terrible product and should be removed immediately from stores.

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7:19 pm EDT
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Arm & Hammer / Church & Dwight Co. arm and hammer peroxi-care toothpaste

This product created burns and blisters on the inside of my mouth and lips. It hurts to chew and eat and continues to be painful after two weeks. The uncomfortable burn in my mouth has also taken the taste away from the food Im trying to consume, a horrible experience. This product should be pulled and further investigated asap to avoid anyone else from experiencing the same.

How when do we hear back?

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4:56 pm EDT
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Arm & Hammer / Church & Dwight Co. arm & hammer laundry detergent for sensitive skin

Seem to be having reactions to this laundry detergent, (Arm & Hammer, Sensitive Skin) are your products accredited? Symptoms are extremely dry mouth, very chapped lips, eyes burning, extremeties tingling, numbness, cold sensations running down legs, temples throbbing, have any other people complained when using this laundry detergent? Have sent a complaint for this product to Consumer Affairs, BBB (Better Business Bureau) awaiting results from these 2 agencies. Is this product accredited?

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10:59 pm EST

Arm & Hammer / Church & Dwight Co. arm and hammer / pet fresh carpet odour eliminator

I recently purchased the pet fresh arm & hammer odor eliminator, I used it twice within the first week. We starting noticing bumps on our dogs back the first time. One day we came home form work to find open sores along his face from him scratching hard, we thought maybe he ate something bad. The 2nd time we used the odor eliminator our dog full on break out into hives, swollen eyes and bumps all along his face. It started with him laying down on the carpet within the first 2 hours of using it, he was rolling around and started to scratch his face hard, as we turned on the light we noticed the bad reaction. We instantly gave him benadryl and washed his body. Our dog was struggling to breath and was scared. It took a while to calm him down and once the benadryl kicked in, the reaction started to calm down.

I have no doubt the allergic reaction came from the pet fresh arm & hammer odor eliminator. The sad part is they have pictures of your pets on the box to give you that heart warming feeling of the product being pet friendly. This night was nowhere near friendly.

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11:28 pm EST
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Arm & Hammer / Church & Dwight Co. Allergic Reaction

I recently bought Arm and Hammer's Pet Fresh Odor Eliminator to freshen up my carpets, as I have a new puppy. The day after I used it, my dog had a terrible allergic reaction. Her face was puffy, her eyes closed shut, her jowls were large and inflamed, and her ears were huge, hot, and hard. She is a glodendoodle with very soft features so I noticed it right away. I assumed that a carpet cleaner meant for pets, would be pet friendly. Unfortunately I was to upset to take any pictures, and after I had given her an allergy pill, the swelling went down, but the whole ordeal was very upsetting, and quite frankly I will not buy any Arm and Hammer products from now on, solely based on the fact of the stress your product put on me and my dog. It was a very scary night, and I wish she didn't have to go through that pain.

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Update by brittanym1
Apr 11, 2012 10:46 am EDT

Thank you for posting this, now I dont feel like a ###. I was scared because I didn't have the money to take my dog to the vet at the time and knew it would be expensive, what kind of dog do you have? maybe it's a certain breed that has the reactoin? I have a golden doodle, 80% retriever

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Mousline LeChat
US
Sep 13, 2021 10:20 am EDT

My dog died when he knew I had used this product.

R.I.P Bingo

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Mousline LeChat
US
Sep 13, 2021 10:18 am EDT

Mon chien est mort parce qu'il a su que j'avais utilisé le Oxiclean extra strength carpet odor eliminator.

R.I.P

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Emily Isabella
US
Sep 12, 2021 11:00 am EDT

I am so glad I found this forum. I thought I was going crazy. I just adopted a 2 year old cat, and being a new pet mom, in a small city condo, I didn’t want the smell of the litter box taking up the whole house - so I bought Arm & Hammers litter deodorizer. That night my cat started throwing up, which was very very weird, he was also sneezing… I monitored him and he ended up throwing up again this morning .I just woke up with a puffy face, dizziness, swollen sore throat & instantly put two and two together … I have a very very sensitive body and I know for certain it’s the litter deodorizer. Thankfully my cat looks to be okay! But usually when I wake up there would be something for me to clean in the litter box… he hasn’t touched it! Hasn’t gone to the bathroom. He must be as repelled but the smell as I am. Horrible product. Please never use.

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Jorgescomplain
Westminster, US
May 13, 2021 12:24 pm EDT

I just used this yesterday, 05/12/2021. My 88 year old mother woke up with her face completely swollen (lips, cheeks and eye brows) and my golden retriever had what seems to be a seizure last night. He is fine this morning. This stuff is dangerous! I've used it before without a problem but this time it really had an adverse reaction on my mom and dog!

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JoeO1
US
Sep 12, 2018 6:52 am EDT

Does anyone want to contact me and we need to start a facebook group or something so we can all communicate and figure out how to take Arm and Hammer to court

joe.oldendick@gmail.com

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missbrittanie
US
May 23, 2018 5:16 pm EDT
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I used this last Thursday, May 17, 2018. My 5 month old kitten started vomiting, having trouble breathing, stopped eating, started drinking water constantly. He was wobbly and his coordination was off. He was mewing so pitifully and on Sunday he had a seizure in my arms. I took him outside as he loves to sit on the porch and the fresh air seemed to make him feel a little better, but that night he had another seizure and died in my arms. The ONLY thing I have changed in my house in the last week is using this stuff for the first time last Thursday. I swear to God if my other cats get sick I will personally visit the Arm & Hammer office and spray this crap down their throats myself. DO NOT USE THIS PRODUCT!

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Christen 87
US
Jan 02, 2018 11:23 pm EST

My cat also had what seemed.like a seizure. Spent hundreds on ER and multiple vet trips and never got an answer. His mouth would.also swell up and he would get bumps on his back and would scratch. I tried different foods, filtered water, medications. His symptoms would seem.to.subside and then come back. Only since.moving have i finally figured out it was the arm and hammer.product.

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Joy Doodle
US
Nov 25, 2017 12:25 pm EST

My 3 yr old Chipoo has had 3 seizures. The most recent this morning. The only thing in common with all of them is the Pet Fresh. I havent taken her to the Vet yet. Was going to do that Monday. I have shag carpets and have been vacuuming them vigorously to get this stuff out. I love my baby and this has been very scary.

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Yesenia minaya
US
Oct 22, 2017 2:41 pm EDT

Hi there,

I too used this product. Specifically, ARM AND HAMMER EXTRA STRENGTH PLUS OXICLEAN. I used last night on a carpet I have in the living room, while my dog lounged on a recliner. To be fair I've used other versions of this stuff without a problem. So, I was surprised when my 8 year old Cheagle started to reverse sneeze violently. He did this for about an hour on and off. I gave him half a Benadryl because I read online that this might help. And, it did. He fell back to sleep. I then started thinking back what I had done differently, and realized it may have been this product. Even I was sneezing, but I have seasonal allergies and thought this was the cause. Well, here is day two, Sunday. The dog still sounds funny. Like he's congested, but no reverse sneezing, and he has eaten. Im still giving giving him Benadryl. I will continue to monitor and if he doesn't improve will take him to the Vet come Monday morning. But, I'm convinced it was this product. It's in the trash. Never again!

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Dundy
US
Sep 11, 2017 8:50 pm EDT

I've been using this stuff for a while now and my dog started having horrible ear allergy problems a few nights ago I sprinkled the powder on the carpets and vacuumed it up later on in the middle of the night my dog had a seizure when I took him to the vet hospital all lab work came back normal so I start digging around to find out what caused my dogs seizure and found out another women had the same issue with her dog where their ears started bothering them and they'd have seizures and it was an allergic reaction to this carpet powder, it should be removed off the shelves or a warning label on it! My dog is my best friend and I never wanna see him go through another seizure ever again, anyone else who disagrees well I'm just glad you didn't have to watch your pet go through that! I'm relieved to hear people with the same experience and wanna share mine so it can prevent seizures in anyone else's pet.

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1:57 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Arm and Hammer Peroxi-Care... my mouth and lips starting getting numb after a couple of days of using this product. It got so bad I could not taste anything anymore and I can only describe the inside of my mouth as 2nd degree burns on all surfaces. I have used Arm and Hammer toothpaste in the past with no problem. This new stuff is total crap. Luckily my...

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6:37 pm EDT
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Arm & Hammer / Church & Dwight Co. liquid detergent bottles

II love your liquid laundry detergent...all flavors...but, can you please do something about the measuring caps on the bottles? Dark blue liquid in a dark blue cap makes it very difficult to see any measuring lines...same with the green. Why not clear, or white caps, with black measuring lines. I know my eyesight may not be what it used to be, but I do lots of washing and would love to continue using your products.
Thank you.

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KathyLe
Swift Current, CA
Feb 04, 2011 7:10 pm EST
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I would love to recommend to you an awesome laundry detergent that doesn't contain chemicals. Not only is it better for the environment but better for your clothes. Since I have started to use this detergent, the lint in my dryer has decreased significantly. Also you can get a pump dispenser which eliminates the need for measuring and eliminates the chances of spilling. If you want to know what this great product is go to www.livetotalwellness.com/lifechange. I would love to share it with you.

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4:42 am EDT
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Arm & Hammer / Church & Dwight Co. WET DRYER CLOTHES

it was supposed to be one box of cloths and it iturned out to be a membership to buy detergent and cloths for 11.99 a moth plus shipping of approx. 4.99! I turmed off my iinternet and hope the offer did not take

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Barbara Nimmo
US
Jul 18, 2023 4:00 am EDT
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On July 10,2023 I used the armor hammer laundry soap it ruined 2 pair of my white shorts a shirt and a outfit and more but I’m afraid to look.

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Tabandco
US
Jan 22, 2023 2:25 am EST

I've been to several stores in Fl & GA & I can't seem to find this deodorant. It's the only kind my Dad wears & I would like to stock up for him.

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tfisthistoothpaste
Tacloban City, PH
Aug 22, 2022 5:37 am EDT

My mouth is swollen tf! burn this product now just like what it did to my mouth and my lips. To whoever is reading this out there. DON’T TRY THEIR TOOTHPASTE ADVANCE WHITE TRIPLE ACTION.

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Lillianne
US
Aug 28, 2019 6:36 pm EDT
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Brushed my teeth this morning with arm and hammer toothpaste and the upper and lower walls of my mouth got burned. I couldn't even use my mouthwash as it was hurting so bad . I thought it was the toothbrush but it is not, it's the toothpaste. Will discontinue.

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elizabeth mccarthy
US
Jun 19, 2019 8:53 am EDT

arma and hammer extea whitening toothpaste MAY be the reason for my extreme dry mouth and burning gums. I am not sure yet. Will discontinue use and see.
Mouth and gums feel swollen and red.

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Howard
US
Mar 31, 2009 4:22 pm EDT

The stores around where I live stopped selling these products I have used these since they came available and now can't find the products in the stores I am very disappointed I don't like the other brands..Did you stop making these?

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kcgill
Paducah, US
Jun 03, 2009 2:01 pm EDT

Good luck! I ordered one box free, p&h charge of 3.99 They sent 3 boxes and then said I marked 3 on the order form that I was sitting there looking at that had one marked and to charge my cc of 3.99

They then said oh sorry, just an error "somewhere" and you can keep the 2 extra boxes and here is a partial refund of the extra $20 we charged you!.

No, no and no. Thank goodness my spouse is an investigator for the atty general's office, if I dont' get my refund in a week, they're gonna be reported.

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12:53 pm EDT
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Arm & Hammer / Church & Dwight Co. Scam, unauthorized charges

They had a deal for a free box of the wet dryer cloths and you only pay $3.99 for the shipping. This is ALL I ordered from them, YET they charged me $15.58!

I called and they claimed I ordered additional items. I argued that I DID NOT. I have a confirmation email from them that states my order was for ONE free box and the charge was the $3.99 shipping.

THEY ARE A SCAM! Watch out!

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kcgill
Paducah, US
Jun 22, 2009 5:28 pm EDT

Both of those links take you to the same place, the one I ordered from. STAY AWAY! As matter of fact, the second link posted is the one I actually used.

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kyteach74
US
Jun 19, 2009 9:35 am EDT

I think some of you went to the wrong site...

The first one that pops up online (Google) is this:

https://www.officialtvwebsite.com/wetdryercloths/index.asp?did=445&refcode=wdc1a&gclid=CKTPv4G5lpsCFRAhDQodaHHcog

THAT IS NOT THE ARM AND HAMMER SITE, that is the crooked one. To be ensured of correct purchasing, you need to go to the page that they identify on the site:

https://www.wetdryercloths.com/

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dee griffith
Williamsport, US
Jun 16, 2009 11:50 am EDT

I saw the ad on tv i went to the internet and to my surprise, it was a scam to get you to buy their products. Thank You Internet.

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Liz S.
Wappinger Falls, US
Jun 11, 2009 12:07 pm EDT

Just saw the Ad Offer on TV.though this would be a great product.I am glad I went into consumer notes which all seam to be negitive. I for one will not be ordering this item.Thanks to all for the warnings.

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kcgill
Paducah, US
Jun 03, 2009 2:03 pm EDT

Same problem here

I'm reporting them to the atty general office

They claim I will get a credit but their computer was down right now

Yeah right! What a shame, I sure like the cloths.

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WGPW
US
Jun 03, 2009 12:38 pm EDT

I just tried to order from this site before I saw this complaint, and the website was down. Thank you for the info, I'll NOT be ordering these online.

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About Arm & Hammer / Church & Dwight Co.

Screenshot Arm & Hammer / Church & Dwight Co.
Arm & Hammer is a brand that has become synonymous with household products, particularly known for its iconic baking soda. The company's roots date back to 1846, making it one of the long-standing names in the consumer goods market. Over the years, Arm & Hammer has expanded its product line beyond the classic baking soda, venturing into a variety of products for cleaning, laundry, personal care, and even pet care.

The brand's portfolio includes a range of solutions for everyday household needs. In the cleaning aisle, consumers can find an array of Arm & Hammer detergents and cleaners, each formulated to tackle different cleaning challenges. The personal care section features toothpaste and deodorants, incorporating the natural properties of baking soda for hygiene purposes. Pet owners might be familiar with the brand's clumping cat litter, designed to neutralize odors and simplify the cleaning process.

Arm & Hammer's approach to product development often involves the use of baking soda as a core ingredient, leveraging its natural, gentle, and versatile cleaning properties. The company has also embraced sustainability in its practices, with a focus on providing products that are safe for both the environment and the home.

While the brand has diversified, the image of the muscular arm wielding a hammer remains a constant, symbolizing the strength and efficacy of the products bearing its name. Arm & Hammer continues to operate as a subsidiary of Church & Dwight Co., Inc., maintaining a presence in households across the globe.

As a business, Arm & Hammer has managed to maintain relevance by adapting to consumer needs and trends, while staying true to the core values of simplicity and effectiveness that have defined the brand for over a century.

Overview of Arm & Hammer / Church & Dwight Co. complaint handling

Arm & Hammer / Church & Dwight Co. reviews first appeared on Complaints Board on May 2, 2009. The latest review Unbeatable Clean & Freshness: Why I Swear by Arm & Hammer! was posted on Dec 26, 2023. The latest complaint liquid detergent bottles was resolved on Aug 13, 2009. Arm & Hammer / Church & Dwight Co. has an average consumer rating of 1 stars from 65 reviews. Arm & Hammer / Church & Dwight Co. has resolved 3 complaints.
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  1. Arm & Hammer / Church & Dwight Co. Contacts

  2. Arm & Hammer / Church & Dwight Co. phone numbers
    +1 (800) 524-1328
    +1 (800) 524-1328
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    United States
    +1 (800) 268-3186
    +1 (800) 268-3186
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    Canada
    +1 (866) 931-9741
    +1 (866) 931-9741
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    Canada
    +1 (800) 833-9532
    +1 (800) 833-9532
    Click up if you have successfully reached Arm & Hammer / Church & Dwight Co. by calling +1 (800) 833-9532 phone number 0 0 users reported that they have successfully reached Arm & Hammer / Church & Dwight Co. by calling +1 (800) 833-9532 phone number Click down if you have unsuccessfully reached Arm & Hammer / Church & Dwight Co. by calling +1 (800) 833-9532 phone number 0 0 users reported that they have UNsuccessfully reached Arm & Hammer / Church & Dwight Co. by calling +1 (800) 833-9532 phone number
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  3. Arm & Hammer / Church & Dwight Co. emails
  4. Arm & Hammer / Church & Dwight Co. address
    469 N. Harrison St., Princeton, New Jersey, 08540, United States
  5. Arm & Hammer / Church & Dwight Co. social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 15, 2024
Arm & Hammer / Church & Dwight Co. Category
Arm & Hammer / Church & Dwight Co. is ranked 46 among 368 companies in the Appliances category

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