Armstrong Relocation’s earns a 3.0-star rating from 2 reviews, showing that the majority of clients are somewhat satisfied with moving services.
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Stolen items from shipment
Armstrong Relocation moved us from one state to another in 2 days. We were guaranteed by our moving team that the van went straight from our home to the warehouse, and straight from the warehouse to our destination. We were told that nothing came on or off the van while it was at the warehouse. We received all boxes. When we finished unpacking, we realized that our two cameras were the only items missing. They were in our house the day of the move, and we were missing nothing else. They were stored in different locations in our house in their own bags, and we received everything else in close physical proximity to them.
The cameras were conveniently left off of all inventory sheets, and the movers were very pushy with the paperwork with my wife. She had intended to pack the cameras in her personal vehicle, but by the time the movers had rapidly packed up our belongings, she did not suspect anything in our then-empty house.
One of the movers in particular was very interested in discussing monetary topics. He even directly asked me how much we had paid for our new home.
When I attempted to resolve the issue with Armstrong, I was told repeatedly "we are working on it" and to "file a claim". I requested video files and GPS records of the truck to no avail. I also truly feel that they were skirting responsibility for the theft. The claims company (Unigroup/Unirisc) denied the claim on the grounds that we signed for all boxes received - a fact that I was not at any point disputing. Of course, we received all boxes, but the cameras were never packed in one - thus they were never assigned a number. We would not have known that the cameras were stolen until we had fully unpacked everything - a process that took days. I would certainly not recommend the use of Armstrong Relocation if they enable these sorts of things to happen.
Desired outcome: Locate and return the cameras or reimburse in full.
Bad service
My husband & I had a company initiated transfer to another state, and his company hired Armstrong Relocation/United Van Lines to pack and move our belongings to our new residence. While they were bringing in the boxes, I was told to check numbers off as they read them to me on a form. There was confusion as some of the stickers had fallen off and they...
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Overview of Armstrong Relocation complaint handling
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Armstrong Relocation Contacts
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Armstrong Relocation phone numbers570-708-8780570-708-8780Click up if you have successfully reached Armstrong Relocation by calling 570-708-8780 phone number 0 0 users reported that they have successfully reached Armstrong Relocation by calling 570-708-8780 phone number Click down if you have unsuccessfully reached Armstrong Relocation by calling 570-708-8780 phone number 0 0 users reported that they have UNsuccessfully reached Armstrong Relocation by calling 570-708-8780 phone number
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Armstrong Relocation addressPO Box 459, Drums, Pennsylvania, 18222, United States
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Armstrong Relocation social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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