Art Van Furniture
Reviews and Complaints

On Dec. 31, 2017 I purchased a mattress set at the Bay City Artvan store. The sales person explained to me that if I agreed to a 150.00 additional charge on the purchase and I was unhappy with the purchase the 150.00 would go to the purchase of a new mattress. Which I agreed too. Only because she told me that I would be reimbursed if I kept the mattress. Never once was I told that the 150.00 credit would only be in the form of a in-store credit towards a additional purchase. The sales person also talked me into putting the total amount on the Synchrony charge card; I was going to pay cash. I called the store in March to receive my 150.00 credit posted to the charge card, they told me I would receive it in the mail. I received a slip stating "In-store Credit" not the 150.00. I DO NOT WANT A IN-STORE CREDIT, I WANT MY MONEY, why would I purchase a in-store credit for 150.00 and put it on a charge card! I have purchased from Artvan for many, many years, if this situation is not resolved to my satisfaction (a check for 150.00) I will NEVER purchase at Artvan again! I will let ALL my friends and family know the SCAM that occured. Who in their right mind would add 150.00 in-store credit to a charge card? David Wolfe, Bay City, Michigan 48706

Since the early 70's, I have purchase furniture from Art Van in Warren. This tradition has been followed by my children (three of them). However, on 4/28/2018, the representative that was called to assisted my daughter and I started off on the wrong page. Chauncey, a fast walker and slick talker, immediately took control of the sale without gaining any insight to the needs of my daughter desire to purchase a mattress for her three year old daughter, his first greeting was "come on, hurry up, you said you want the cheapest mattress!" Where he got that information from...I have no idea. I quickly stated " we would like to see your less expensive mattress ( with a tone of correction) and stated that the mattress was for a three year old. Chauncey took off like he was the master of sales and took my daughter to a mattress that was pricey, at which she stated " I will take you to a mattress you can resist, I ask " how was that so", he stated because it cost $50 dollars and walk off telling another co-worker that he was dropping her off in the boom boom room, and totally disappear. My daughter and I had no idea what he was talking about or where he went. Asking another sale rep what was the boom boom room and was told it was the clearance room, I stated to him...when we walked in we asked for the clearance room aka boom boom room, he stated he would not recommend anything especially a mattress that has been on the floor that long with many people sleeping on it. I mention the rude, disrespectful way Chauncey treated my daughter. Here's some facts, My daughter is a brain injury survival, my granddaughter is on the Autism spectrum and a lot of things were going on and he was unprofessional in his approach, his tone, mannerisms, and behaviour. Chauncey was a total [censored] and a [censored]. I will not visit an Art Van Store if these are the type of worker that will service customers. It was not about our needs but rather his pocket lining. Terrible Experience. I told one female rep that I didnt like his tone and she inquired what was going on and he told her " Oh I got this! Im dropping her off in the boom boom room. My suggestion, Fire HIm! or put him in the warehouse. There is so much more I can say, but these were the in your face insults.

April 23, 2018

To Whom it May Concern,
I purchased furniture in July 2017 from Art Van, in Westland MI. This furniture was on clearance, but brand new. I was told, because it was clearance furniture, that if anything were to happen, i.e., any defect, that I was unable to contact Art Van for repair.
Within 2 months, the furniture started breaking. Out of a love seat and couch, we have only one side of the couch that looks normal. I am so disappointed with this sale and quality of furniture, I will never purchase another item from Art Van again.
I now have, less than a year old, furniture in my family room that is embarrassing to look at, falling apart, and unable to purchase new furniture.
Sincerely,
Your unsatisfied customer,
Mrs. Sobick
[protected]
[protected]@comcast.net

We purchased a power recliner from Art Van, and, also the extended warranty. After about a year, the power part of the recliner stopped working. Upon inspection, my Husband discovered that one of the cords had a fray in it. He called the Customer Service number, and, after explaining to the representative MULTIPLE times the EXACT cord that we needed (she kept thinking it was a different section), 3 weeks later we received the wrong part! We DID receive the part that my Husband corrected the CS rep on! So, we went to the store that we had made the purchase at, hoping to get the problem resolved, well, they "don't have anything to do with parts, repair, or warranties! Although, they had NO problem selling us the warranty! After ANOTHER phone call, and, weeks more waiting, tonight we received yet another wrong part! So, now, I get to spend another month or so in pain, because we purchased this chair to alleviate my chronic back pain!

I purchased a couch from art van a couple of yrs ago and I'm totally disgusted with how poor the quality is, I have purchased all my furniture from art van and this is the absolute worse. Please I can't believe that you pay all that money and not get your moneys worth. I don't have a money tree in my backyard. I just don't know what to do . I have exhausted all my means and would love some help and assistance! Please
Pashka Bolda

June 2017 purchased a mattress and box spring problem the box spring was dry rotted service man came out dean replacement. Took time off loss of wages for both visit less them 3 months later same service man came out dean replacement but now representative Jennifer said it out of stock it will be 2 or 3 weeks before replacement waited 6 weeks called gave ArtVan lies was told stories was concocted . texted main office less the week delivery of box spring with the bottom covering unattached. Delivery man wrote on the invoice service will come out to repair. Throughout all this loss wages missed work and still someone coming back out. I think Y'all should credit my account for $150.00 or $200.00 in a gift card This incident has made feel foolish and used I've never purchase a bed for this amount of money. I was taking advantage of. Back in the day ArtVan was a top-notch company. If. I would've read the reviews I would have known better My name is Deborah Walter 2450 W. Grand Blvd apt #[protected] waiting patiently for a response. E-Mail [protected]@yahoo.com 😥 Very 😥 and disappointed.

On 1/28/2018 I placed an order for a recliner that was in the clearance section. You would think an item in the clearance section would be available right then since it is marked down. Well I had to order it, was told they have some in stock & it would be in by mid February (the 18th to be exact). It is now Feb. 18th & I'm now being told it is not in stock & I have to wait until March.
I do not appreciate being lied to, I spent money & would like my recliner by the date I was told. And yet no one can seem to help me out. What a shame... I defiantly will not purchase from here again.

I purchased a bed and was offered a free item and I chose 2 nights at a motel and never received them and I have called and keep getting the run around no one can tell me what and where to go I was given a phone number that just kept saying I won things and when I didn't want them they hung up on me so I called the store again and got a website which my emails keep coming back

About 5 years ago we purchased a Rigley leather reclining sofa and matching love seat. We purchased the leather cleaner and conditioner which was our warranty. It is flaking and peeling horribly even though I have used the conditioner. What upset me the most is how your sales people can blantely lie about the material. We spent way over $2000 on this set thinking we were getting quality. We had looked at others sets there but the sales person said this set was genuine leather and would last for years. We have talked with the store and of course gotten nowhere. I'm not sure how you people sleep at night. Never stepping foot in art vans again. 😡

Have had the chairs less than 6 months and the filling inside the chairs in wadding up making the chairs very uncomfortable to sit in.
Called and made a complaint, they sent out a repair person he looks at the chairs and stated you need to fluff the filling and show me where the zipper is . I also have a 5 years warrant. The repair person told me that the store may allow me some of the cost back in store credit. I contacted the complaint department again they then sent another repair person out, this person stated it not a problem and wanted to stuff more filler in the chair. I stated this would only increase the problem and refused. I complained again and they told me they are not going to do anything because they offer a repair and I refused. Poor quality chairs and terrible treatment from the store. I still have 5 years to keep complaining.

We ordered a new sectional, end tables, ottoman, chair, headboard, nightstands and dining room table. Half of our sectional was delivered January 25th, the other 1/2 will be here at the END of February! That should have been disclosed prior to purchase. The two accent chairs we purchased to go with the dining room table; one was delivered the other one will take another two weeks. When I call or stop in to Art Van Petoskey to express my frustration. I get smug blank stares from Richard. Very monotone "sorry, that's what the paperwork says". Never ever will I do business with this company again.

We purchased a sectional at the end of November. Our sales person indicated that a part is custom and can take 3 weeks until we receive our armless chair for the sectional. In mid December we received the sectional without the armless chair. We called the salesperson and he indicated it will be sent mid January. I just called and now they say it will be ready by the end of February. If we had known it would take this long why in the world would we have bought this sectional? Art Van gladly took our money but will not be willing to make this right for us by expediting the order or taking it back without a restocking fee.

I bought a Five Piece Rossmore Dining Set/Distress on November 25, 2017.
It was delivered on December 06. The same day after having dinner my wife collected the coasters from the table and tapped gently on the table top to arrange them nicely. We noticed slight marks / indentations on the table top. We then started to inspect the table and saw a number of other marks. We then contacted Art Van Service and they arranged a service call (ref 158 7501)
for 12/7.
The next day we talked to Ms. Amanda from Service and Delivery Department. We mentioned to her that we feel the product has manufacturers defect. Amanda kept on stating that coasters caused the damages. She never saw the picture sent by the service rep who came to on 12/7. She offered to send a technician to our home at a discounted charge of $35. The option offered was to sell a new top for about $70 which needs to picked up by us.
What we need is a replacement of the top free . Delivery should be free as well.
We have been a client of Art Van for well over 30 years and to ask us to pay for service call and a new table top is poor customer service.
We hope to hear from Art Van what they have decided to keep us as one of your life long clients.

I am a returning customer that has referred many family and friends to the company and we all have spent thousands of dollars with your brand, but on September 6, 2017 my husband and I wanted to purchase a sofa table and end table that we had to have. I put $150 down the same day and was told by the representative Dominique who has assisting us at the time that our items would be in within 4-6 weeks because it had to be specially ordered. I received a call from Dominique stating that she was just giving an update on my items ordered and the furniture was on track to be delivered as initially told. I called art van 6 weeks later and was told that it would be another 3 weeks before my furniture would be shipped to the store and this time I was told by the call representative that my items would not be shipped to the store until November 22, 2017 and that I would receive a call when my furniture has left the warehouse. I had not received that call on November 22, 2017! I called December 2, 2017 and spoke with Dominique about the status and she stated that it wont be in until January 2018. December 3, 2017 I went into the Dearborn Art Van and requested my deposit back and I then canceled my order. I am very displeased with the lack of communication and being given the run around for 3 months. That is very unprofessional and I don't appreciate be thrown around and lied to. I will be contacting the BBB regarding my dissatisfaction with the service as well as letting social media know how unprofessional and how the lack of effective communication was displayed. I am going to get my deposit back, but it is not about the money it is about the principal. This is a multimillion dollar company and the customer satisfaction expectation is held to a very high standard. I am very disappointed and I will no longer be an art van customer.

I was in one of your stores Saturday morning to pick up an item I had purchased, and the girl behind the desk was rude and unprofessional, I am not booking to get her fired, but I do think she needs to be properly trained in customer service. I have worked in the retail business for years, and one thing I have learned is without customers you have no business, it doesn't matter what kind of day you are having, you always have a smile on your face and you do your best to make the customer happy, I don't care if you are spending 300.00 or 3, 000 a paying customer is a paying customer, and my guess is you would like that customer to come back, and maybe tell there friends of the wonderful experience you had, and make even more potential customers. Other than the issue with her, the rest of my experience was fine, but i just really think she needs more training as far as customer service is concerned. Just wanted to give my opinion. Thank you.

Sept 6th 2017 at approximately 12 noon we visited Art Van in Taylor Michigan to make a payment and to pick up some fabric swatches. We were told EACH swatch would cost us 50.00 and we had to bring them back within 24 hours. We asked if at all possible could we come back the next day and check them out again if we were not done with them. Mind you that the charge was 200.00 for 4. The manager David Tank said we don't carry extra ones so the answer is no, other customers might want them. This man was extremely upset at my husband for him just trying to explain that we ARE paying customers too. We have been buying from this location for 30 years and now because of him we are done. I noticed on Likedin that he can't hold a job for very long, so now I know why. Please consider getting a new manager soon, this might be why your reviews are 2.3 out of 5 stars.

I purchased a couch, a loveseat, and an accent chair. The chair was delivered damaged. When I finally got ahold of them, they stated that they would have to send a repair tech to look at it. The tech said the chair needs to be replaced as the material and a leg is messed up and can't be fixed. He gave me a number to call to set up the delivery/exchange. It took three days for them to track down the "notes" verifying exchange. And I had to keep calling them, nobody called me. Finally they set up a delivery/exchange day, which was supposed to be today. I received TWO calls from them yesterday verifying that the chair would be delivered within the window of 945a.m. and 1245p.m. So I have been sitting around all day waiting for them. Finally, at 1:15p.m. I called them. The lady says "Nobody called you? They lost the merchandise so now it is on back order with approximate date of mid September" REALLY? Nobody ever called me to let me know, so I wasted the whole first half of my day waiting for them. Now I am stuck with this damaged chair that I paid for, and they are only giving excuses. I am beyond irritated. This whole process has been a disaster and I am angry that I have to pay for junk from an awful company. Don't even get me started on the awful customer service I received when I initially went to make this purchase. Apparently they won't be doing anything to make this right either. Save yourself the headache and spend your money somewhere else.

Bought power base for Full Size bed. After delivery, decided I wanted to upgrade to a Power Base with Massage. Said I could not return even though I was willing to pay for needed upgrade. Citing Company policy against returning Power Base. What a shame, on a $1, 200 sale. Help! After only 1 day I had a change of mind and wanted to go a step higher. Was willing to pay for whatever was necessary to satisfy both parties. When did something new become sold as is with no return. what a shame. Signed, Mr. Taylor

We purchased a hallway table and it was damaged when unpacked. The store representatives said " no problem - we have great repair people who will repair it". The repair people arrived and said "we will order new parts and fix it". Art Van service representatives called a few days later and said" we are not going to fix it".

When we asked to talk to a manager the woman said there is no one else to talk too about this - we are not going to repair the table. No reason was provided - it was probably too expensive to repair it so they broke their promise. Now we appear stuck with a damaged piece of furniture.

I guess next step is BBB and small claims court. What a joke of a company!
I've never experienced such poor concern for customers and dishonesty.

I purchased a $3000 sectional 8/2016. In September 2016, the sectional was repaired due to the cushions sinking. In June 2017, another section of the sectional started sinking. I contacted Art Van as the sectional is under warranty. The technician stated, there are no springs in the sectional. The manager stated, I would have to pay for parts and labor as there are no mechanical issues with the sectional. She also stated, the sectional was repaired the first time as a courtesy. I am appalled with Art Vans' response to my issue as the sofa is under warranty and I should not have to pay for repairs.