Asda Stores
Reviews and Complaints

they forced me to take part in there gang rape it was very painful and i shall write a short blog i also have pic's

1)We submitted a complaint to the ASDA website and had no response
2)On telephoning to find out why there was no response we were informed that..:
a)ASDA did not respond to e-mail complaints the complaint had to be in writing to their head office
b)The person we spoke to said that they had not had any record of our complaint even though it was done on line to their
complaints section in their web site
c)We were told that unless it was in writing and sent registered mail they would not respond

The essence of the complaint was that they had confiscated goods which had been purchased and paid for due to our requesting a refund or credit, as per their web site policy, to which they said that it was up to the manager of the particular store that would make the decision to credit or refund

At this point in time we are minus our goods which had been paid for and confiscated due to the thuggery of the ASDA personnel

I have been a client of Asda for years. Yesterday 31/03/2012 between 17.00-17.30 went to the store to buy some things. My son asked me to buy him some juice. When you enter the shop in your right hand they sell some juice there so I went there and got a small bottle of blackberries juice for him and went straight to the till to pay. I stood in front of the till and waited to pay. The first till was busy with a lady and the second, the staff was busy talking with another staff, so I thought was closed.I kept waiting, The staff from the first till went to do something else while I was waiting and the second staff just stood there looking at the infinite. After a few minutes 2 or 3 people did a queue behind me. A women came and went straight to the second till and payed for her sandwich, of course I got upset and was not happy with that situation cause the staff saw there was a queue and could have said the woman to wait. When she finish I when to her to pay for the juice without any kind of apologies. Naturally I was very angry, but I did not said a word, when I finish my payment the staff said thank you just when I turned my back and start walking away from her. As she realized I would not answer back and I started walking away from her she shouted again very angry thank you and again I was upset and angry with that poor service so I did not answer to her. And then cause now she was upset she call me ignorant. I could go back and argue with her, but I torn around and went to customer services and the staff gave me a book to write a complaint which I did. Today still waiting at least for an apology and I don't think I am going to have one. She has no right to call me names, she is there to help the clients instead she did a very bad job.

on 29the March 2012 at 16.00 approx. my husband was at a self service till in asda, monks cross at york, northe Yorkshire purchasing alcohol when thee till required an assistant to over ride thee age requirement, thee assistant theen poked my husband in thee back to gain attention, theis is common assault. After finishing withe my husbands query she theen went to anotheer gentleman doing exactly thee same, poking him in thee back. There should not be any contact between people, if it had been me theis action would have caused extreme discomfort as I have artheritis in my spine. This complaint needs to be addressed before someone does get hurt seriously. Her aggressive behaviour was not called for.

its just discusting how the prices are going up they added 19 p PER pack ov asda home brand bourbon biscuits that is just 1 example... it wouldnt be so bad adding the odd penny ...my shopping bill came to a extra £8:24 today from wat it did last week... i go to asda twice a week n every week somethings gone up in price ...iv been talking to some friends and friends ov friends who have proven morrisons and tesco are cheaper...they did a makeover on our asda witch to tell you the truith was unnessacery (and were paying for as the prices of food started goin up around then) ...all it did was mess the whole shop up n they changed it round (dont get me started on that ) we all are wondering why it looks so scruffy now ...and the car park is rediculouse the cars are parked wrong so you have trouble seeing wats coming 2 entrance and only 1 exit ... theres quite a few of us that are going to shop else where ...18 monts ago asda was excelent but now IM REALY DISCUSTED to sum it up its scruffy expensive the car parks dangerous (netto should have taken over asda not the other way round )

I am a registered nurse and today went to Asda pharmacy in Rugby after complaints by some of my patients. The older lady in front was trying to purchase pain killers for a "trapped nerve" the pharmacist told her she wasn't a Dr and could not diagnose she then brought nurofen plus and in front of all the customers made out she was a drug abuser ! When I complained they told me the pharmacists conduct is his own affair !

In all my 40years of shopping I have never come across such an arrogant abusive and aggressive staff member as the Jamaican one who was in the Asda cigarette kiosk on Sat 4th Feb 2012. The way he spoke to my 8 year old daughter was totally unacceptable.
This man should not be around rats yet alone children. My daughter did not know what hit her and was very upset. I think Asda should conduct CRB checks on all of their staff before allowing them to torment the public. I felt so bad that I refunded every last piece of my shopping as I refuse to pay to be abused. There are too many people out there wanting a job for the space to be wasted on angry out of control irrational people.

purchased 2 cartons of tomatoe juice, on returning to shop only given back the purchase price plus a £2.00 voucher.We phoned on day of purchase so shelves could be cleared but could not return to shop until 2 days later.Had we not informed them other customers could have purchased these items NOT seen the year 2008 and been quite ill.I think we deserve a better repayment than just £2.00.The service lady was very polite but the reason given was stock control, someone must be held responsible for checking these items.

I bought a pair of boots from Asda in November but after wearing them for less than 2 weeks in total found there was hole in the inside at the heals. They weren#t wearable and clearly hadn't been worn much - the tread was still very clear and the name inside hadn't been worn off at all. The appauling customer service assistant and manager refused to let me have a refund as I didn;t have the receipt and paid by cash. The was very unpleasant and until a kind customer came to my aid, bullied me and insisted he would only give me a credit note. He was vile. I was in the shop for nearly an hour and he threatened to call security becasue I insisted I wouldn't go to a private area to talk to him. It was very intimidating and if it hadn't been for the customer I could still be there now. The boots are made for Asda, only sold in Asda yet the manager insisted I couldn't prove that I had bought them there!
Needless to say, I will never shop in Asda again and will make sure that everybody I know hears about their appauling attitude.

tonight my husband of 65yrs with copd myself 64yrs and son 34yrs went to buy 1/2 bottle of white and mackays whiskey and 2 boxes of gold leaf tobacco this was mat 21.30 my husband asked my son to run into the shop as it was cold and very windy he said he would but came out 3mins later saying they would not supply him as he had no identification he has no driving licence or passport so he came and got me I went in and the girl at the desk said she could not give me the things either because I will give my son who she said was under age the drink so I went to the tills and took another 1/2 bottle the girl put it through when this jobs worthy ANGIE shouted over when there were other shoppers do not give her the drink it was refused this is the company policy The manager David was sent for saying this is the company policy . I have never been so disgusted in my life and embarrassed in front of the customers I have spent a lot in your store since it opened but now I will never go back near any stores of asda if their polices are like that many people do not have any identification but they also need to have the personnel that can tell near enough to within a 5 yr of a persons age for this I present the stenhousemuir ASDA with the JOBS WORTH HAT

I was left short changed by 50p when I shopped there last sunday 04 dec 2011. The store was closing and I was in a rush to the till. Normally I check receipt and change but because I was rushing I did not do it until outside of store and it was shut. I am very annoyed about this as 50p to me is a lot of money as I am in a badly paid job.

10th dec 2011 just been to asda fleetwood tonight to buy a cooked and was refused to have them because they were reduced to £3-22 from £4-20 but they had a red sticker on sayin 2 for £6 when the cashier put the first 1 through it cum up at £3-22 so i stopped her there and said that will come out wrong as there 2 for £6 she said it would come out at £6-44 as they were reduced to £3-22 each i said they wernt reduced as there 2 for £6 she then got a supervisor who she explained it to and she said i dont no what to do about it who then got some 1 higher than herself we then went through it all again and she said thats how it works when they are priced down i said i had 2 and there 2 for £6 she then said there not then told me they were being took off sale and i couldnt have them and would i leave the store

It all started a week ago, when my son was banned from asda for a YEAR. He found £20 on the floor, and being 18 short of money and stupid! put it into his pocket. A women claiming it was hers made acomplaint to asda and the police.
He was sent a very scruffy letter, saying because of a incident at the store he was no longer aloud to go into any asda store in the country for 1 year!. I phone asda and spoke to the security staff, she was very unhelpful and very stern and uncaring of our position, I told her the because of my husbands and my shift patterns, sometimes it was necessary for my son to get a few bits in. and that he had been stupid and that he wouldn't do it again, reminding her that he was only 18 years old, and that most youngsters would have done the same. but no! i then asked to speak to the manager, she said she couldn't put me through and that i would have to ring the store again!. when i spoke to the manager, she couldn't coment as she didn't know about what had happened, but promised to phone me in two days time. yep you guessed it! she didn't. i left it for the weekend then my husband phoned her, she was very abrupt didn't want to discuss the situation, didn't apologise for not phoning us, but we did manage to get the ban lifted.
They didn't want to change from the company policy, not every case is black and white, he didn't shoplift, he did what a lot of people would do! and he was very sorry

Monday 21 November 2011 - I served two packs of Asda egg fried rice with our evening meal. My partner found several small fragments of glass in his serving. We have kept the pack and the glass. This could have been serious, what shall we do with this? Please treat this as priority. We shop at Asda every week and are extremely annoyed about this.

I visit ASDA several times a week for various items of shopping, but they always seem to run out of things, such as lager, condiments and food items.
The ASDA cooked meals that are cooked at the main Poole store are largely disgusting and are not fit for those on a low fat diet.
They have received numerious complaints about dirty cutlery in the cutlery compartments
I have found some staff here rude as well as in the main store in Poole, and have now boycotted ASDA.
I have previously complained to them by phone and in person, but to no avail, they simply do not care less, the managers at both stores are useless.
ASDA forgets that the customers pay for goods with hard earned money, which in turn pays for their wages.
It is also worth noting that the few good staff that they had working for them have since left.
In conclusion bad service, rude staff, poor food, dangerously dirty cutlery.
What more is there to say

on the 24th june 2011 i was due an order between 12 and 2.00pm i waited ti 2.30 then had to go and do the school run when i returned home there was a card off the driver stating that he arrived at 2.00 which was impossible as i was home and waing by the door, i then phoned asda at 3.30 who told me someone would phone back with a delivery time, nobody called back so i then called back at 6.30 and had the same response so when 7.30 came i called them back and was told that there was not going to be a delivery that day as i paid for the delivery and needed it that day i then asked to speak to the manager which i really regret doing as he was abusive and rude he told me that his driver was on time again not possible as i was home, he then told me he cancelled my order as i told him that was not good enough he then went on to hang up the phone he then called back and told me that my custom was no longer required and he informed customer services of this.i then emailed customer services on a number of occasions and finally got a call back from another manager who informed me that she would sort this out but i am yet to hear from anyone still even though i have email a few times since i have had no resonse what so ever

I had a accident on the escerlator, I had been looking at goerge clothes up stairs and when i was stepping on to the escerlator i slipped dont know what on as i was in too much pain when i reached the bottom i couldnt walk i managed to lean on trolly and get to the optitions which was just oppisite the escerlator i told the lady who was working there what had happened and she got someone to come look at me they wanted to get me an ambulance but i said no, but went straight to my doctors and they told me that i had badley pulled my groin which was the 6th of june im still in pain now and have been back to my doctors and they say it could be another month or more before it starts to heall i was told that asda woulkd be in contact with me after filling in the accident form but i have had no response from asda which im shocked about if i dont get any response i will be taking the matter further just giving you the chance to rectify the problem my name is donna holmes and would be gratfull for your reply

Hi since i work at this company i cant give names or places but i have noticed in many asda stores that the treatment of the staff is mostly based on weither the manager likes you or not, not the work or dedication you put into working there to basically run that store..
For example shift swaps and holidays - one person refused certian holidays then weeks or maybe months later another person in same department gets those days off just because the manager or section leader likes them better, or the first person has to arrage cover and shift swaps (though it is not their job) then still gets basically blackmailed to cover extra shifts that they dont want to do to just get a certain day off. Having to argue with the manager to even get holidays that you booked 5months ahead off because they forgot again to put it in the database.
Getting called on days off constantly after stating that you cant come in to cover for someone who hasnt bothered to turn up again and them demanding a reason why not and if the reason isn't good enough they refuse you any extra hours or the person you didnt cover for including the people in the department basically ignore you and is really ###.
Harrasment/two faced-ie two staff members being really nasty towards a certain worker (training to be superviser) refusing to work for her, calling her names on a social net work after taking her off and blocking her, to the point where she locked herself in cubical in tears, people manager shrugged and told her to deal with it herself, and head manager didnt want to get involved stating it was womans problems.
Laziness- staff memebers coming in and doing basically nothing ie working on a cage for 2hours then complining about a sore knees then getting sent home, not coming in at all or wondering around the store not going to call outs when its their department and theyr the only ones in and spending most time in canteen upstairs talking its normally the same people and they get away with it but if anyone else tries to have an allocated break which they are entitled to half the time they have to skip it because of work to be caught up with. Also staff who are genually sick having to stay till end of shift even if throwing up (including the staff working with food)
Human resource- not doing their job properly, not willing to help a colleague when found out that they have been put on the wrong tax code and made the colleague sort it themselfs which they can not as PAYE will not talk to any member of asda if they are not a manager or personel or human resources staff, since this april to present it is still carrying on and it has badly affected this person finacialy but the people manager and personel do not seem to be botherd even handing out details of the payroll office which they are not meant to do. People manager basically avoiding any issue that comes theyr way ranging from problems with harrasment from staff or customers to simple uniforms not being ordered does not talk to any colleague that has a problem but stays in the office not getting to know the workers on the store floor.
Pettieness amongst the colleagues is to be honest the worst there is, a few staff that end up going on break alone and sitting alone due to the other wokers not wanting to sit beside them or even worse sit beside them but end of table then move soon as someone else comes in and sits on other table or just move theyr stuff soon as a certain colleague has to due to lake of space plans to sit down, they rather sit on a cramped table than beside that person. but soon as they need someone to cover theyr shifts they are all nice to that worker, same with in departments for example in the bakery department in my store they all get along but soon as one worker isnt in they all complain about her and make fun even managers and secion leaders either join in or encourage this.

thats all i can think of at the moment
so please before you go nuts at a colleague try and remember they get worse from the people that they work for and with
your insults and anger may one day cause a colleague to breakdown, cause themselves injury, quit working or alot worse which i can garuntee has happend

I shopped in asda yesterday I used self service till as all tills where full and I was in a wheelchair after an horrendouss start with help from nice assistant we went to pay by debit card it asked if I wanted cashback I said no proceeded it said remove card I did so then it said declined try again or slide card down side of reader I re inserted card and proceeded and got reciept and left later at home I needed to pay my phonebll tv and internet services as it was last day to do so I made the payment confidently only to have it declined I was gobsmacked as my sick pay had gone in that day I checked my online bank and noticed it did not add up there was money pending I ghad no idea off I called bank and they eventually put me to the clearance team and they were as surprised as me because asda had taken 74.52 twice within 10 seconds obviously the first time card had gone in it had taken the money and then again I was given transaction numbers told to go` to store and get it put back on card cos if bank did it it could take 3 to 5 days befoer refund and asda could do it straight away I have ms an cant get to town easily I called the store spoke to the manager he told me there was nothing he could do and it not asda who have my money but a holding company between them and the bak I told him what bank had said and he says they wrong I threatened to go to police to which he stared to be nicer and said he would get customer care to ring me they never did so I rang `them this morning only to get same answer in mean time my services have been cut cos I never got my bill paid to phone company and still nothing in bank I called bank again and they said same as yesterday I know this is not an isolated icident and is hapening at lots of asda stores this is appalling and I am still 74.52 out of pocket

as i was paying my bill in asda on the 22/5/2011 my son run out the shop to see a friend when he was runner after but a security person and staff from the shop
when i ask why they had done this i got no ANSWER and to this day 3 emails later and 2 phone calls iam still wating to find out why this was done
no one in my famlie will be shopping in asda again

i would like to say the 4 hours responce time is not true