AutoNation
Reviews and Complaints

I think that you playing on peoples emotions over cancer is horrible. Your drive pink campaign is as scummy as it gets. Congratulations on being the worst human beings on the planet. You use the worst disease there is to sell cars. The person who had this idea should be fired but you scoundrels will probably give this rech a raise. If only karma did exist you skum bags would get what you deserve but instead you will profit hand over fist because people are hurt by their loved ones dying that they are blinded by anguish and you are there to take their money

So we test drove a truck that was listed for sale on July 25, 2018. We loved the truck had our teen drive up to look at and drive the truck and he loved it but this truck had not been certified yet and should not have been listed at all your company had not even posted photos yet we reserved the truck to come back the next day with cash in hand we had been told that when we left on the 25 they would take it back and get it certified but instead they detailed it and posted all the pics! My husband called Clair on the 25 that evening and she said it had not been certified but was listed for sale and that 4 others had appointments after us. So we went on July 26 10 am and the truck still had not been checked out. So they waited and finally they said it had not passed! So this is false advertising you can't sell if not certified so why even have it listed! You are just wasting people's time we were mislead through the whole experience today they said the transmission was bad and that's a bunch off bull they said all trans mission fluid had drained out while we were looking at the truck the only leaks unde it were the air conditioning because it's hot here in Texas and that's just the way it is it had a perfect car fax! My biggest problem is false advertising and I will make it my mission to make sure anyone and everyone know your company has no customer service rude staff to customers I will also be reporting to the Better Business Bureau here. My father has been a Salesman to a GM all my life until he retired and this is not how you run a business I hope you train your people in doing the right thing and teach customer service. I bet someone offered more money and your company took the highest bidder. Your company sucks and everyone in this area will know I will make it my mission your company wasted our time and money because the truck was not approved for a sale! FALSE ADVERTISEMENT not taken lightly in TEXAS and if you have a kid like me you will understand when his heart was broken momma bear came out. Just like your time and money is important so is ours and y'all should have to pay! Since my post on Facebook many have told me he same about unethical dealings so be prepared my mission is to put yall out of business no one should have to go through this ever buying a vehicle with cash should be easy this is the worst experience I have ever had in my life.

My name is Rommel Mendez On June 18 2018 I was in a very bad rear end accident. It was a total loss my insurance company cleared it a total loss on the 20th of June it took your company one week to answer back to my insurance and two more weeks to send out the letter of guarantee so that they can cut out a check for the loss to you now here is the real problem I was told by nissan that I would need to call my gap insurance to pay off the remainder of the balance and that I would need to speak with the dealership that I made my purchase with AutoNation Nissan Miami 3345 sw 8th street
Miami, FL 33135 I tried for several weeks to speak with the financial manger and kept getting transferred and eventually hung up on several time thus causing my fustration I spoke to Jeovanny Hidalgo-Gato who is the CFS director of that location who was very rude he raised his voice answered me with "what do you want" and when I asked him for the number to contact the gap insurance that I purchased threw you so I can get this whole situation cleared up and get my self another car he gave me a invalid number I also asked him for a direct line to speak with him so I wouldnt have to deal with all the transfering and being hung up on he gave me a line that has been disconnected now after being hit by a semi-truck and dealing with all the pain insurance doctors lawyers why must he make my life harder after all I am just trying to make sure your getting YOUR MONEY! with all of this fustration I would never ever come back to or do any business with autonation because of that type of headache. Please help me get in contact with my gap insurer so I can settle this debt and buy another vehicle. Contact me via email at [protected]@gmail or by phone at [protected].

bought a car from bmw of valencia...a autonation dealership on thursday july 12 2018. The have a 5 day return policy. The vehicle has numberous problems...air conditioning unit going off...cd radio stereo rejecting cd tapes...large amounts of a/c fluid draining onto the ground and odd noises coming from behind the engine. I returned the vehicle on sunday july 15, 2018. When i called them back to find out if everything was alright they sent me to a finance voice box and no one has returned my call...In their bmw of valencia website they have put the vehicle back on their webpage ad. I needed to get a hold of them to find out if everything was alright...did they stop the car loan because the bank they got the loan through says no one told them the loan was cancelled and they want their payment which is coming up due. Also they bank they gave me kinecta bank from mahattan beach calif hasn't been very helpful at all. The also say they are going to call me back but never do. Have never dealt with autonation company before and i am sad to say this branch of your company can't represent you company...also the kinecta can't be the best loan company you could have gave me.
they are not a very good bank and unfriendly too.

phillip c white
dealer number 1004632
contract number 159471
stock number 7A022466
FORM 2359
DEAL 159471
STORE 695
STK 7A022466
CUST 6879673
VEHICLE USED 2007 ACURA RDX
132946 MILES
VEHICLE ID: 5J8TB18577A022466

ANY HELP YOU COULD GIVE ME WOULD BE APPRECIATED

ALSO THE BMW OF VALENCIA HAS MY 500.00 DOLLAR DOWN PAYMENT. ALSO WOULD WORK WITH AUTONATION IN THE FUTURE BUT NOW THIS BRANCH BMW OF VALENCIA AND NOT WITH KINECTA BANK...BOTH THESE COMPANIES NEED SOME WORK TO EARN MY BUSINESS AGAIN. BOTH COMPANIES ARE NOT VERY HELPFUL AND DON'T RETURN CALLS.

...

I have a 2015 Ford Explorer and there was a recall this past February on my front door panels because they were coming apart so this Autonation, all they did was staple them back together, so not even 5 months later both doors are coming apart again so I took it back in and they said it is so damaged now that they can't even repair them anymore, they have to be replaced all together, and basically said that there is nothing they can do about it. I talked to the director Steve and to the Service Manager Larry Emery and they were both very very rude and said there is nothing they can do. I told them that if they stand by there Work then that is just sad, because 5 months later they are worse than when I took the vechile in February. Very dissapointed, I bought this car for my wife not even a year ago from this same dealership and there is only 32, 000 miles on it, and already it looks horrible because the door panels are just falling apart and now they want me to pay for everything.

Hi my name is Kai Kwan Poon. I have bought the car from your autonation mercede benz shop in steven creek blvd in early April. I still have not yet received and it has been 3 weeks. I have just called in DMV to check the status. They said the car dealer just recently submitted the title transfer forms. It is outrageous. It is unacceptable. I have called and called and emailed to you guys every now and then. They were telling me it is just being proceeded, but that's not the case, they just recently submitted the forms. Are you serious? I am very upset and it is so unprofessional.

my number is [protected]
I bought a 2006 Acura car from steven creek blvd auto nation mercede benz shop.

My experience wasn't the greatest to begin with. It took 3 weeks to get my car because they found something wrong with the car and I rarely got updated with anything. Then they said they were looking for another car for me then in the end they gave me the car I was suppose to get since day 1. The second day I had the car the passenger window just slide down and doesn't work now. I was told it was my problem after I drove it off the lot. This is the worst experience I ever had buying a car. This is Reynaldo Cortez Jr. [protected] and I bought the car from the autonation west location in Austin tx. The car is Chevy cruze 2011.

I was interested in purchasing a vehicle from this dealership. I had been looking at multiple different dealerships around the Houston, TX area and finally found the car that I wanted at this dealership. I went through providing all of the financial info, credit screening and trade values via email with their internet salesman, Sam Hoenhe. Their internet sales rep informed me that I did not qualify for the 0% APR, but had "multiple offers" to choose from. I asked multiple times about financing options during my conversations with him on Thursday and Friday and nothing was provided. So, I planned to visit on Saturday, because he informed me that his financial team was TOO busy to make a phone call to discuss financial options with me. I drove 70 miles to the dealership with both of my trade in vehicles. I arrived and was provided with a test drive and returned to the dealership. I waited to speak with the financial representative and was approached by a man who proceeded to congratulate me on my purchase and proceeded to ask me my insurance information. I informed him that I had not purchased a vehicle and still had not been provided with even an IDEA of what my financing options would be. He provided a form that stated one option for financing. I informed him that both my vehicles were currently being appraised and asked if the value had increased. He said he would check and left me in the waiting room. Then, the internet sales men returned, provided me the same form and informed that that's the only option that I qualified for. I NEVER spoke to any kind of financial person regarding any of my financing options. I was never informed why I did not qualify for the 0% down, as I had a co-signer with an 830 credit score. I was horribly disappointed that I drove 70 miles to not be provided the information that I was told would be available with the financing department. The handling of my case was absolutely inappropriate. I was ready to purchase a vehicle from Ford, now I will not be buying a ford at all.

Yesterday my wife and I visited AutoNation Toyota in the hopes that my wife would leave with a new Rav4. Initially we were suppose to meet with Cristiano Paiva (appointment had been set online), but instead we were assisted by Carlos. We told Carlos our budget and what we were looking to pay, and he seemed understanding and willing to help. Then everything went south when Luis stepped in. He was pushy and trying to sell us on a deal that we simply could not afford. We kept telling Luis that we had already told Carlos our budget and what we were looking for, but Luis kept pushing and getting frustrated. Then to top it off, he walked away and told another associate in Spanish, "Give me a second. I need help dealing with THAT wife." Little did he know that my wife speaks Spanish. It was very rude and unprofessional of him how he treated us. We ended up walking away empty handed.

To Whom it may Concern,
This email was forwarded to the wrong address. After a response I am forwardin to You
Respectfully,
Junius H Julien

\DESKTOP-L87LAGGUsersJUNIUOneDriveDocumentsComplaint Letter for Auto Repair.Junius H Julien
355 Boyd Branch Dr
Upatoi, Ga [protected]
[protected]

Dodge USA Corporate Office Headquarters HQ
Chrysler Group LLC
1000 Chrysler Dr
Auburn Hills, MI USA [protected]
May 21, 2018

Dear Sir:
I wish to complain about the inadequate, unprofessional incomplete service I received on My 2010 dodge ram 1500 crew cab from 21 July 2017 through 23 March 2018.
I am complaining because I was unfairly and unjustifiable charged for services that did not fix the problem.
1. Battery would not stay charged enough to crank vehicle within 24 to 48 hours.
2. Turned in for repairs. Alternator was replaced bat checked ok. Same thing happened again.
3. Returned for service again. It was kept overnight for diagnosis. Returned next day. Replied vehicle started ok
4. The same thing occurred again would not crank. Placed a charger on battery checked state of battery it indicated less than 10v. I decided to have battery checked where purchases (advanced auto parts) bat and alternator underload checked good.
5. I continued driving vehicle connected charger every night or disconnecting negative terminal.
6. Finally, after battery died in hospital parking lot while waiting for report on wife condition from emergency care staff I was so disgusted I called road service to get me started. I drove to service department, explained to them that vehicle status hadn't changed since my last visit and since I needed my truck I just continued my improvising (using battery or disconnecting bat terminal) until I was forced to return the truck for another attempt to fix the problem.
7. I returned to service department 21 Feb 2018. On 23 March 2018 I had to call and was told it was ready.
8. I was presented with a $2200 invoice after looking it over I noticed a series of modules had been replaced but that did not correct the problem. After getting disgruntled and expressed my dissatisfactions, the bill was adjusted to $1392.63
9. I was given no compensation for the rental I used over one weekend nor was I compensated for the 30 days I was without my truck

10. Finally, my vehicle is barely starting, engine light came on and I have no remote Start capability.
11. I expect to have my truck recalled and fixed properly and compensated for charges that didn't repair the problem
NOTE: Dodge ownership and travel history.
I have been a very satisfied and pleased owner of a dodge vehicle until now.
My family were the proud owners of a 1935 dodge farm truck which I remembered when I was a little Boy. I purchased my first dodge van through the army Post Exchange in Germany. Picked it up in New Jersey, sipped it back to Germany drove it all over Germany parts of France, Austria, and Switzerland. Traded it in for a 1987 conversion van. In 1998 I purchased my first dodge pickup. Traded it for a 2003 dodge ram HEMI. 2010 I purchased a 2010 Dodge ram 1500 crew cab and that's the vehicle in question. I also purchased 2010 Chrysler 300 for my wife. All my vehicles have been purchased from same Dealer. (Carl Gregory) now AutoNation. This is my first time experiencing Unsatisfactory Service. I plan to continue my driving in the Newest Dodge Hemi.
Sincerely,
Junius H Julien
[protected]@gmail.com
[protected]-*+
docx

I took my car in for service in december 2017, just a routine oil change and tire rotation right? Well turns out the idiots at autonation didn't see the arrow on my tires meaning they are directional tires. So guess what? Here I am, 7 months later, needing new tires because of damage done to the tires from then rotating the wrong direction and being over inflated. But of course it's not their technicians fault. How could it be, right? Or at least that's what the manager said. I'm 20 years old, if my car comes out of the service with 40 psi on the tires i'm not going to question the "professionals." never going to any autonation ever again for any reason. Bad enough they did all this on a car they sold, now they won't replace the tires that are good on tread, but about to blow out due to the damage done. Idiots. All of them.

When I bought a new car in 12/2/17 a Nissan Rogue 2017. My financial advisor I saw Dylan who works at auto nation Nissan in chandler on Gilbert road didn't advise me that I should wait to cancel my gap insurance until I get my paperwork in the mail that my old car a Nissan Sentra was paid off. Dylan just canceled the insurance and spoke to myself and my father that I would be getting a check in the mail paying me back 700-800. I still have not received it in the mail so I came into auto nation 7/19/18 at 4:20pm and spoke with the financial advisor manager David Workman and he advised me that I should have waited to cancel the insurance. So because Dylan didn't advise me that instead of recieving a check reimbursement for the insurance auto nation Nissan got the check and now I can not get the money back. As a customer I was upset due to the fact that my advisor Dylan didn't go over this option with me he just canceled and said I would be getting a check in a few weeks. The manager David said now I can't do anything about it and I think it's ridiculous. I think it's fair if I get the reimbursement or compensate something else. The manager was no help not even apologized and wouldn't write down what i should have done next time purchasing a new car. The manager said " I don't want to write it because I don't want to guarantee what I'm saying". As a customer I purchased my first car here and also purchased a brand new car this year and I don't think it's right or the fact I didnt get an apology.

On June 20, 2018 my mother and I went into AutoNation Chevrolet in Doral to look at a vehicle that I was interested in which was the 2013 Buick Verano. After looking at the vehicle for some time we ended up purchasing it. We picked up the vehicle on the following evening 6/21/2018. The following morning which was June 22, 2018 I turned on the vehicle and the check engine light came on, so I took it to several places, so they could do a diagnostic check on the vehicle. A number of codes came up, I was immediately alarmed because although this is a used vehicle I was assured that the vehicle was inspected by certified mechanic's. I immediately contacted the dealership and stated my concerns to Henry Cedre, the sales manager. He told me to bring in the car on Monday, so it could be inspected.
On Monday, June 25, 2018 I took the car back to the dealership and spoke with Henry Cedre. We discussed the concerns I had with the vehicle and all of my available options. It took a few days before I heard back and given an update on the status of the vehicle. When I received the vehicle, I went to the dealership because prior to having the issue with the car I advised the sales manager that I would like to add my name on the contract. He told me it would not be a problem and that when I received the car, and everything checked out that we would then be able to redo the paper work. That evening that I received the car on June 29, 2018 I spoke to Henry and he told me that the contract was pending. When I spoke back to the sales associate Jorge he advised me that my paperwork was already on its way to the bank.
After hearing the confusion, I asked to speak to the finance manager and questioned whether the contract was pending or set off. The finance manager advised me that the contract was finalized on June 26, 2018. At that moment I was disappointed because I was under the impression that the day I turned the vehicle in on June 26, 2018 that my contract would not be processed because neither the manager nor I officially know if I would be keeping the vehicle. I left feeling very unsatisfied because from the first day I went to the dealership I let it be known that this would be my first vehicle and after having the engine light on which had to be fixed and the inconsistency of the status of the contract it left me feeling very uncomfortable.

I will never in my life buy any car from auto nation again or refer anyone to go there. I bought 2 cars from them in less than a year and that will be the last. The last car I bought is not even 2 months yet and I am already having brake fail and steering problem with the car. I called the dealership where I bought the car on Thorton Road Honda, Ga and the lady Amy had the worst attitude ever. I took the car in there and she told another sales associate she was not going to fix it because I had an attitude. They don't care about you or your car. All they care about is money. They finally fixed the car and as soon as I took it back out, it started showing brake failure problems again. They told me it just resetting which was false. I will never patronize this place again. I pay too much than to go through all the unfair treatment.

I took my vehicle to Autonation Ford Katy for loss of power to the vehicle. I was told it was the alternator and it would be $1157.00 to repair the alternator. I refused to pay that for the alternator, then I was told I had to pay a service fee of $110.00 just for them to look at a vehicle I purchase less than 90 days prior. Needless to say they waived the fee and told me to never bring my vehicle back there for service that they refuse to work on my 2008 Ford Edge I purchased from them. I got into my car and tried to hook my phone to my Bluetooth and got an MGM error, see dealer. The next day I called customer service at the corporate office and they took a complaint and said someone from the dealer would call me back, here it is 3 weeks later and I haven't heard from anyone. I took my car to Katy Car Care and it was not the alternator it was a belt. I am very unhappy with the service department at Autonation Ford in Katy.

RE: 2013 JEEP CHEROKEE (BLUE, VIN 1C4RJEAG2DC647050)

Below letter has been emailed to George Rossi on July 11, 2018 and sent official letter via USPS on July 12, 2018.

On June 20, 2018 I purchased a 2013 Jeep Grand Cherokee (blue, VIN 1C4RJEAG2DC647050) from your Pembroke Pines dealership. I was told by your sales rep Felix that the vehicle was CPO (certified pre-owned); and as such, I signed a Vehicle Protection Plan that is meant for CPO vehicles. I purchased the car based on the fact that it was CPO and I would not have purchased the said vehicle if it was not fully certified and inspected at that time. This was confirmed by yourself Mr. Rossi when I came back to your office on July 7, 2018 that the car was described as CPO on paper, but it was actually just queuing up to be inspected/repaired to get this certification and that the vehicle was not able to undergo the CPO process before I bought the car. I wasn't advised at the time of purchase that the car was not CPO. This deception constitutes consumer fraud and represents gross unethical behavior by a used car dealer. I never expected this from a large company such as Autonation (having purchased a new Mercedes from your sister company Mercedes Benz of Pembroke Pines back in Dec 2017), who I trusted before walking into your dealership on June 20, 2018.
I drove the car the next couple of days and felt something was wrong with the drive. On June 24, 2018, Felix called me to say that the car had to come back into the dealership because the air filter part has arrived and shall be installed. When we drove back the car to the dealership on June 25, 2018 Robert the Service Manager advised us that the car wasn't CPO and that a lot of services had to be done (see invoice # 517317, June 25 2018) to which he/his technicians worked on the car that day into the next day. When I drove the car afterwards still something was wrong with the brakes so I took it back the next day June 26, 2018. Christian your sales supervisor did not want to entertain us anymore, he was rude and had very bad customer service. We went straight to the Service dept and the brakes had to be inspected again, after spending another full day at your establishment; that is, after your staff claimed that the car was operating as designed and brakes were perfectly fine (invoice # 517875).
I was driving the car for the next week with a faulty brake system and other conditions that put my life at risk. It didn't feel running well so we took it to Pep Boys on July 6, 2018 for a brake inspection and we were told there was "air in the brake lines" and it had to be bled; and also, advised of the risk. I have been driving the car with bad brakes and this put my safety at risk; and on several occasions this was made known to your service manager, Robert and Sales Manager, Christian whom both ignore this fact and continue to chastise us to the point of ignoring our complaints.
The sales contract signed becomes nullified because misleading, false information and misrepresentation by your sales rep Felix was given to me just to close the sale. This denied me of the right to be an informed consumer at the time of purchase, as I reiterate, I would have not purchased the car and driven it out the lot if it was made clear to me by Felix or any other member of your staff that day of purchase that the vehicle wasn't fully inspected and certified, even though, it was labeled as CPO on paper.

On July 7, 2018, when I brought back the vehicle to your dealership for the third time, you gave me two options: (1) have the car fully inspected by your Service dept. again so it can be put through the CPO process and do the necessary fixes; because, you realized that the CPO was still to be done or (2) exchange the vehicle for another and pay the difference of the upgrade if the other vehicle costs more. I couldn't choose option 1 because, I had lost all trust and confidence in your dealership, after your staff claimed to check the car three times and saying it was all ok but it wasn't. Option 2 was not acceptable too, as it was to be just another sale for you, making us pay the full amount of $5800 which was the difference between the purchased car's price and the other vehicle option. I asked you if you can share in this price difference and give me the same price for both cars or at least meet me halfway; but you said your prices are fixed and non-negotiable. Again I was put in a situation where I ultimately will be taken advantage of again, taking on more financial burden that I can't afford.

I have wasted a lot of time and sacrificed time from my business and work to spend days in your office without any compensation for this loss or misrepresentation given by your sales rep Felix. Also, all the emotional stress that you and your team have put me through hasn't been recognized. There was no sincere and serious attention given to your social responsibility as a company to treat your customer fairly and offer concessions to keep the customer. To top this off, in the middle of our meeting on July 7, 2018 you walked out of the office after presenting the 2 options saying that you have " other business to run" and that you have no more time left for us, even while I was calmly sitting there seeking my rights and resolution. That was a rude and disrespectful statement to a customer. When we didn't accept your options, you presumed we would go the legal means and you right away said you have a Legal Dept that could deal with me, even before we even said any word pertaining to a "legal" direction. Again this is a provocative and offensive move on your part with no sincere effort to resolve this matter with an unhappy and severely stressed customer.
If you cannot or are unwilling to compensate me for your team using misleading information and misrepresentation to lock me into an unethical sale, thus, denying my right to be an informed consumer, time lost, emotional stress and above all putting my life at risk for driving an unsafe vehicle that was falsely sold to me as safe, with no inspection and true CPO status done by your dealership at the time of purchase, I would like to request an internal investigation and request a meeting with a Senior Manager that you report to outside the dealership, or Consumer Affairs Dept. I will make a formal complaint with Autonation Complaints Dept., advise Geico Insurance and Ally Financial about this misrepresentation of your dealership which again constitutes consumer fraud.

Looking forward to your amicable settlement of this matter that will be in my favor and best interest.

i bought my 2017 cruze lt 02 6/2/18 car has a bad smell & scratches on hood salesman david steiner told me the dealer would take care of it, when he arranged for a rental car they wanted to charge me xtra for insurance. i told him that was wrong i shouldnt have to pay for it the car had over 2000 miles when i got it apparently it was sold without proper verification paperwork from 1st purchaser dealer took back car really? i went to dealer spoke to john delisa & gave him paperwork showing loan with gm financial still wasnt paid off it still shows a balance on my credit bureau he said he would take care of it never done. steven paige general manager for dealership called me & situation still wasnt resolved i even sent him a e mail i dont want car anymore because of problems with car & lies please have someone call me back about this matter please thank you my vin# 3G1BE6SM5H509012 MY NAME IS MARC

Took in my 2015 Chevy truck for service on July, 5 and I received a very bad service, not counting the terrible customer service from the person that checked in my vehicle, I was told that they were going to call me and let me know what was wrong with it, something that never happened I waited for the call and nothing, I decided to call and no one had information about my truck and that it wasn´t in the system, later on they told me that the truck was taken to a Chevy dealer, something I wasn't aware of since they didn't call me to let me know, it has been almost a week now and nothing no call from them I'm the one that has to be calling and ask for information on my vehicle but every time they can´t find it or is not in the system, I decided to go to the Chevy dealership today and same story, nobody knew where my vehicle was finally it was found but it was still parked there no one has worked on it and no telling on when they were going to do it, no body has taken the time to let me know whats going on with my vehicle or if there's a way to get it fix.

I decided to take it there because when I bought the truck I also bought the extended warranty I am very upset and disappointed with the service I have been receiving at these locations.

I just wish for them to call me and let me know about what's wrong with my vehicle before they take action.
And better their customer service they´re so rude.

I wouldn't recommend these two places to anyone...
Not a happy customer here..

I found a car. I called and talked to a salesman. He was trying to email me the financial information and was told by his manager that they weren't making enough on the car.
It's a demo car as well with 6, 000 miles on it.
Vin 1G1BE5SM6J7227458
2018 Chevrolet Cruze.
The salesman's cell number is
[protected]
To me this is seriously false advertising. 1. It shows the car as new with 2 miles on it when it has 6, 000.
2. Now they are changing the price.
Thank you
David Rustan

In 2013, we bought a Chevy Cruze from a Chevy dealership that is now under Autonation. We contacted them concerning the recall on our Cruze #16186 Catalytic Converter Internal Damage. I asked about receiving a loaner car while my car is being worked on. I live in the country several miles from the service center. I was informed that Autonation's policy is one that states that they do not provide a loaner for recalls. We recently took our Toyota 4-Runner in for a recall problem, and they gladly supplied me with a free loaner car. I don't understand why Autonation does not provide the same service. The recall is a problem from your end; not ours. Why must I be inconvenienced in this way? Toyota was VERY accommodating. In the future, we WILL NOT be purchasing any more vehicles from you. We prefer to be treated fairly. We will also be informing our friends and family of this policy of yours.