Avast Software
Reviews and Complaints

Dear Maam? Sir

on Jan 6, 2020 my BPI eCREDIT MASTERCARD with last 4 digit number 8030 was debited without me transacting, please take note the below entries in my billing:

AVAST Software avast.com/ordIE
PHP 890.00
Posting Date: Jan 06
Reference number: [protected]

I want cancellation and refund of this as I am not using this software nor placed order on it, I can be contacted on the following: mar. [protected]@yahoo.com and +[protected].

hoping for your prompt action on this matter.

thank you very much.

I was charged $63.59 on Dec. 8th 2019 for DRI*AVAST software which I never ordered nor have I received. I never received a confirmation e-mail for this charge either, imagine my surprise to see this charge on my credit card bill! I would like to request a refund as soon as possible. I like my Avast anti-virus program and have been very happy with it so far but this unauthorized charge has left me disappointed and a little worried about continuing with this company if this is the way they are going to do business.
My contact info: Daun Revord
e-mail: [protected]@outlook.com
Please let me know if you need more info.

I contacted the phone number today (20/11/19), to question about a payment as I was unsure of what product had been purchased.
The operator at the other end seemed to drag the call out for as long as possible and was not very understanding of the issues that I was experiencing. I have several products with Avast and was curious if there was a way to combine everything, or at least sort out any doubling up that might be happening, but "Tom" kept having to "retreat" to look at my account to then return to tell me something already discussed before he had to "retreat" again to double check and confirm what he had just told me, getting us nowhere except going round in circles.
The call lasted for 20 minutes and rather than offering a refund for the securevpn (the product that had been charged initially for today) he wanted to transfer the refunded money to an additional years subscription to the premium security (that I already have) on a device that I no longer use, as only last month I had purchased the same product for my new laptop that is now the only machine I am currently using.
Now I do not generally have an issue with these sorts of 'offers' as companies would normally try to do some sort of a deal in the customers favour, as refunds can be an inconvenience. But "Tom" was trying to charge me double what I had initially paid for this privilege, and wanted to pointlessly add it to my old laptop product, which is up for renewal in June. This does not make sense to me. I had already explained to him that I had upgraded my laptop and only have 1 device currently in use in the household.
1.) Why would I want to put the money onto an unused machines product that is running down till June as I still do not know if I could transfer that product to my current machine?
2.) Why would I want to be paying twice the price that I initially paid for the product that is on my current machine just to accommodate the refund amount?
3.) Would it not be reasonable to offer something like an all in one package to incorporate everything that I have purchased separately which I am sure would cut down on paperwork and errors and refunds on your part?
4.) When dealing with an issue, why escalate it to a problem and a disgruntled customer by passing me off and transferring me to a telephone line that went nowhere, where after 8minutes of nothing the line went dead? Apparently this was to the refund department.

After the call I ended up requesting a refund via your website. (ref. [protected]).
I am very disappointed that it is very difficult to contact yourselves, in this instance to lodge a complaint. I've ended up using google to do so. Would it not hurt to have a simple email contact on your website?
I would have liked to resolve this without a pointless phone call, escalating to a complaining letter. Your staff need to listen to the issue. To empathise with the customer, not just to read off a transcript, because the "I will be happy to resolve your issue" has not worked in this instance.
I would be happy to hear your companies views on this matter and a reply to my questions.
Many Thanks
Simon King

hello my name is arthur kurkus I want to ask why the avast company charged me the fee for the avast program the payment was in Poland from the uk account for the amount of 36.16f I did not make such a transaction please remove the subscription and give money for the avast program my transaction date 06 -11-2019 card ending 5612 please withdraw the transaction

Approx 2 weeks ago i signed up for the Avast Cleanup Pro. I have an HP all in one. After downloading and running the program i agreed and clicked yes to everything. And then i restarted and my computer crashed. I was told by support tech to get windows reinstall disc due to tech could not get windows to open and if that didnt work then avast will send me to a computer tech for repair. I did i bought the software but it does not work. Today i called to inform them and tech tried to sell me another type of support. I asked to speak with mgr. He turned out to be rude and wen i asked for corporates number he placed me on hold then told me his supervisor would call. I still hav not recd a call. I am extremely not happy. I hav done all that was asked and i still hav no running pc. I did not understand what the supervisors comments were today. I told him that which amounted to nothing. Please email me your response. Im not looking for anything free i jus want my pc running again even if it goes back to the same it was.
Case # [protected]
Susan Siberz
[protected]@yahoo.com
[protected]

subject :order no. [protected]

I have not yet received the activation code of the order no. [protected] even after 1 month of purchase

Product SKU: PRD-[protected]
Product Name: Avast Premium Security (Multi-Device) - 1 Year
regards

GEORGY JOY ERALIL
Address:
ERALIL, CHEMBAKASSERY ROAD
ALUVA KL 683101
IN
[protected]
Email:
[protected]@yahoo.co.in

I have been a customer of Avast for 3 years and twice in those years I have had to call customer service with THE SAME COMPLAINT. Avast has emailed me notification that my licenses will be expiring and i need to renew. However, the licenses aren't about to expire but I don't know how to verify and so take the email suggestion as HONEST, so i rennew. BUT AVAST is scamming me by charging me more than once for the same jproduct. I have talked with cs and told them that I keep getting emails that are disingenuous and the cs person is so hard to talk with and explain to due to the fact that English is not their first language. { or they fain not understanding so they don't have to receive my complaint}
I will be contacting Better Business Bureau if this happens again. If
BBB can't help then I will go on Social Media and start a campaign against Avast

I got charged by Dri*avast Software thru DigitalRiver but I did not order anything. I got no Order ID. No avast Account and did not subscribed to any avast subscription. How can I cancel whatever this is? I dont wanna be charged for something I did not want. Thanks a bunch in Advance. I was checking my bank account today and noticed I was charged 1750rs for "Dri*Avast Software" when I never made an account with Avast in the first place, nor have I purchased premium or any of their products. How can I can cancel this when I never made an account or product number? Please refund my money

Dri Avast Software / refund

I was charged RM 119 for a DRI.AVAST SOFTWARE in September 2019, which I did not purchase Can a company can take money from me without my permission ? And I was wondering how did you get access to my account in the first place? Please refund my RM 119.

Just today, I have to renew my subscription and so I renewed it with a cost of RM 99. Order no. [protected]

My email is [protected]@yahoo.com

Sincerely,

Chin Swee Kwan

You keep deducting payments from my credit card without authority and you have done twice in one week for a product I do not have or use therefore refund immediately before it becomes a legal matter

DETAILS
Order ID Order Date Creation Date Status Order Amount
[protected] 8/30/2019 8/30/2019 Order Complete $69.99
[protected] 8/27/2019 8/27/2019 Order Complete $49.99

i would like to know why your took 52.99 out of my checking account ending 0467 when i did not ask for it my name is maryjanerhoades my e mail is [protected]@yahoo.com i would like your to put the money bach in my account ty maryjanerhoades why do your take money out if the people dont ask for i would like your to put the money in my account as soon as your can

Hello my name is Mamo Birhanu from Addis Ababa, Ethiopia.
I subscribed for Avast Software in 2018.
I just saw an ad for subscription of Avast Software last year.The ad said Avast would charge $21 for a year and I thought it was worth a try.I subscribed but it deducted $49 from my card without my consent. I did not use it the whole year last year.It was a waste was my money.
Now, in 2019, I had applied for my company payoneer who issued me the card to stop Avast from deducting money from my card.
Now I want to tell you the Avast Software company that I cancel my subscription and I was charged $49 last year and do not want to subscribe for Avast.
I also want a refund of my $49 which I did not use.
Regards

Mamo

On 12/06/2019 my MasterCard at Beobank with the last 4 digits 2000 has been debited with the amount of 59.99 Euros. The receiver is DRI AVAST Software, and the reference of the payment is: "avast com ordIE".

I have definitely NOT authorized the above transaction, as I'm not using this software.

I request the refund of 59.99 Euros to my MasterCard with no further delay. Please email me when this is done.

Best regards,
Nicole Flahaux - nicole.[protected]@fastmail.fm

I made a purchase on July @, 2019.
I did not get ID number as promised by e-mail.
I was charged $79.98 on my account, it reads VX6608 Visa purchase
DRi Avast softWAAvast.com Ord MN00004968006637
I have my Avast production till July 31, 2019
all I ask is please send me Id number to protect my computer or refund my money back.
Thank You
Lenore Martinez
e-mail [protected]@centurytel.net

On 5th July 2019 at 13.07 I ve received a message from my bank stating that an amount of ₹1184 have been debited or charged towards the purchase of a spurious Dri.avast software which I do not even know what it is for and never ordered or even opted for that purchase..I request your notice of the money theft of your company and make arrangements for refunding the illegal amount of money debited from my account from your side.
From w.[protected]@hotmail.com

Unauthorized withdrawal of money (79.99€) from my bank account 11.6.19.

DRI*AVAST Software
70 Sir John Ro, IE, avast.com/ord
03:36 AM Tuesday, 11 Jun, 2019

TRANSACTION ID
[protected]

I do not use their software, I do not have clien number..
I have only transaction data..
Where or how can I apply for a reimbursement of an unwanted cost from Dri*Avast?

I purchased this in May but my PC keeps telling me my free trial is over & I need to buy it. I have my statement from my credit card that says I paid it. Could you remove the reminder that keeps popping up? I don't have an offical number of the account or I don't think I have. Could you please give me my account number it make it easier to find when I want it? Jerilynn Smith...1405 Northview Ave., Rose City, Mi. 48654 EMail..[protected]@yahoo.com.

N.430589*4008
Visa debit
κύριος λογαριασμός: 523205*3245
There is a charge of 79, 99 to my card about 'dri avast software dublin 79, 99euro'
My bank acount shows

περιγραφή συναλλαγής: αγορα με καρτα
κατάστημα: trans. Bank. Systems (2960)
ποσό: -79, 99 eur
λεπτομέρειες: dri avast software dublin 79, 99 eur 430589xxxxxx4008 5817
ημερομηνία συναλλαγής: 16/04/2019
ημερομηνία αξίας: 16/04/2019
στοιχεία κύριου δικαιούχου λογαριασμού
λογαριασμός: gr81 [protected] 245
κύριος δικαιούχος: κωττακησ, φiλιπποσ
My e mail is [protected]@yahoo.com/

Can you inform me about this?
I call police and they say your answer is enough to return my money to the card.
Thank you

Hello

I got charged 79, 99€ charged in 849, 5 sek (swedish kronor because i live in Sweden) from "Dublin, Dri*Avast Software". Transaction was made on 7th April and deducted on 8th April.
I haven't order anything like that and I even don't have computer.
I sent an email to Avast but they couldn't find my order since I don't have order id because I haven't order anything in a first place.
How can I get in touch with Avast since they are ignoring me for whole week, and how can I get money back which was illegaly without my authorization taken from me?

BR
Josip

My credit union credit card account was charged $59.99 for something on Jan. 19 or 22, 2019. ref# 2443099902400680021814, with an https://www.complaintboard.com-dri-avast-software-orderfind-com.

I did not order anything, and whatever anti-virus item this is for, I did not authorize credit card charges for it; your telephone number was unclear as 855-745-32__, or I would call you.

I request an immediate refund of the $59.99. Thank you,
Caitlin Mae Walsh,
2376 Greenberry Court,
Pleasanton, CA 94566,

and I don't know how you got my
credit card number to begin with!