Avis
Reviews and Complaints

Rental agreement [protected] refers.
I collected the avis vehicle on 16/3/2016 and delivered the vehicle 23 hours later on the thursday. Upon collection I was told the estimated rental costs would be r379 for which avis reserved like r2352.30 on my credit card on the 16th. Today, 5 days later on the 22/3/2016 - the credit card reservation is still held by avis and I have no access to my money on the card. I called on the 18th to query about the release of the credit card reservation after taking the due rental invoice amount and was promised that it will take 48 hours. I called today again, 5 days later, and was told that they will action a cancellation instruction to nedbank and that will take another 3-4 days to affect the release of the card reservation. This is totally unacceptable to say the least. How can a company hold your reserved money at ransom for 6-10 days for a one day car rental? It is ridiculous and totally inconvenient.
A customer's credit card reservation should be released with 48 hours of returning the car as promised... Not 10 days thereafter. A customer does not have a credit card facility so that avis can play with it for as long as they wish to.

I rented cars from AVIS once in December and three times in January while my car was in the shop. The agreed rate between AVIS and the auto shop was $30/day. I had the car for 1 day each time. I got charged $30 for the December rental. The January rentals came to $60, $565, and $135. They claimed I had the car a week and returned it 250 miles away. I was supposedly returning a car 250 miles away while I was at work. And they charged me $30 for tolls in that city. I called and explained this didn’t happen. They told me they would refund the money within 48 hours. They did not. I called at least 4 times and each time I was told they would refund the money within 48 hours. They finally refunded $290 of the $700 in overcharges. They have been unable to produce paperwork showing where I was the one renting the car for those dates. The auto shop has told me they have received several similar complaints, (AVIS stealing money) and are changing rental agencies.

Hello
I have had a long, complicated and exhausting time emailing Budget/Avis
and have got nowhere with them. I see an error was made on their part including very poor communication with me about parking fines.
Yet now they will take no responsibility so all the costs and stress has been put on me and my aged parents.

I live in South Africa and visited my parents in the UK July 2015.
I hired a car through Rental.com which was from Budget/Avis at Heathrow.

During my holiday I accidentally drove into 3 bus lanes.
We do not have bus lanes in South Africa, so I did not know about them,
I did not see signs for them, as soon as I realised I was in them I got out.

One was in Kingston and 2 in Brighton.

I was not notified by Budget of this instead they started taking money from my account. Totalling R3225.78 which is a lot of money in South Africa.

07/08/2015 AVIS RENT-A-CA5223630000280515 -608.68

11/08/2015 AVIS RENT-A-CA5223630000280515 -595.48

26/08/2015 AVIS RENT-A-CA5223630000280515 -2, 021.62

Shocked by this I contacted Rental.com who I hired car through and was informed it was likely traffic fines.

When I contacted Budget Avis they confirmed this and sent me copies of the fines. I realise they were taking money to cover the traffic fines from my card which was swiped at Heathrow.

What upset me was they did not email me to tell me about the fines until after I had contacted them. Instead they sent information to the UK address I had given them. This is my parents home, who are now in their mid 80s.

I saw on the fines they sent me that if they are paid immediately they are greatly reduced. This is what I thought had happened that Budget/Avis had settled the fines using my SA card details.

However several months later I got a very upset and angry message from my dad who I understand had received threatening letters from Brighton authorities demanding two fines of £97 be paid immediately or else action would be taken. My parents being old and easy to scare paid the money.

The Brighton fines were originally for £60 reduced to £30 for early payment.
I thought these had been paid long ago by Budget?Avis at the £30 rate.

When I wrote explaining all this to Budget and asked that they repay the extra £134 that had been charged for late payment they denied all responsibility. Yet I understand they have charged me about £90 admin fees. Yet to me it is very clear they did not fulfil on administration duties and requirements to notify me adequately of the fines.

Nor did my parents receive notification of the fines being raised from £30 to £60. Instead they jumped straight to £97 with threatening letters
- for fines I believed had already been paid.

I can send you correspondence with Budget/Avis if this will be useful.

This has been a very unhappy and tiring set of events and I am now worn out not only by their incompetence, but their lack of understanding compassion and willingness to admit there were errors on their part.

I would appreciate any assistance you can give to achieve a satisfactory result to this sorry state of affairs.

kind regards
Judith Briant
24 De Stadler Ave, Capri Village, Western Cape 7975, South Africa

I booked with other provider (ORBITZ) Avis car and service.
AVIS standard is not asking and not looking on others insurances.
I had my insurance with ORBITZ and in my head insurance is MY insurance, while AVIS put it automatic on own system (AVIS Preffered) even dont inform me.
Also there is big difference about safety deposit in all 3 my cases with AVIS in Mexico during 2 weeks.
For costumer is hard to fallow and to know standard if there is no standard.
I just trusted AVIS workers and signed where they pointed. Under is all my point of view:
I have also documentation

I had bad experience with AVIS system and service and still dont have answers from AVIS what their system will do to improve.
I know that my signature and documents shows everything by LAW, but i am talking about problems under and easy way to solve it if AVIS would like to improve as long term company. My experience show that AVIS is short time company with no costumer oriented standard. and there is my biggest questions which point those problems. But all AVIS doing all time talking about my signature :)))
AVIS workers in office even didnt look on my reservation with other provider ORBITZ, they have to switch own system and dont listen what costumer tell about other provider and insurance. I got even this said in email as answer to my question from Mexico costumer service :

here is my 5 main questions and AVIS answers, my case from my side is under answers ad questions.

1. What AVIS workers should do if situation is fallowing:

in rental office coming costumer and show documents about renting and insurance from other provider, but with AVIS car. What AVIS worker do next ?

AVIS Mexico answered:
They should offer our protections, because we have no agreements with any other insurance provider, customer is free to decline our protections; in your case your Wizard number XXX07C shows that you have signed for the LDW trough a Master Rental Agreement; the rental agreement prints customer preferences, if customer wants to decline, agent can eliminate from that agreement prior to sign, in this case your sign shows that you agree to add the LDW as usual and as your Wizard number shows.

This shows very well how problem was made. If AVIS workers even dont look and dont listen about providers insurance. I think there is just one small question if costumer comes with other provider- do You have insurance with other provider? In other case- AVIS are talking about their insurance while costumer talking about other providers insurance. and all problems gone, instead of hard pushing back. But as answer from AVIS Mexico shows. they dont need this in system, as they are not interested to cooperate.

2. How to explain, that i havnt been charged for extra 20 or30 or other% in 1 case of 3?

AVIS Mexico answered:
About the different charges we have this rentals:
09077732IE6 / [protected] This is the first one at Mexico City, your reservation shows LDW added, as your Rental agreement shows too.
16430446US4 / [protected] This is the reservation in Tuxtla, your reservation shows LDW, as your Rental agreement shows too (but in this case you made the reservation trough Orbitz)
09078189IE1 / [protected] This is the reservation in Guadalajara, your reservation shows LDW added but in this case it shows you ask at the office to not include LDW.
So, you are not been charged extra in any of your rentals; the difference is that at Guadalajara you declined LDW and drove unprotected.

which was not true, because i had safety deposits in all 3 cases, i 2 this was returned (safety deposit as told), in 3rd this was taken as full price and 2000 MXN as safety deposit was taken together with 13031 MXN (this is shown in additional document)

after i sent question again:
2a. AVIS workers DONT know how to make safety deposit and when, there is no system in AVIS. and i still didnt get answer how it can be if in 2 cases i had deposit and in one also (by what workers said), but after it became as payment with NO deposit. and there is also 2 different payments (13031 MXN and 2000 MXN, this was explained for me as 2000 MXN are safety deposit)

for this question i didnt get answer, just one more time reminding about signature or cancellation of AVIS LDW…

Answer from AVIS:
but all the documentation shows that all charges where correctly applied and your sing confirms that you accepted the LDW which is the amount on dispute.
If you can provide to us with any document showing declining the LDW will be helpful.

but my question was NOT about this, i am asking how AVIS make payment, safety deposit and how they inform costumer, NO answers about this, never get from AVIS something i asked

3. How can my price be 892 USD, if my price with everything included was 664 and AVIS added insurance was 180 USD?

answer from AVIS
Your reservation shows an estimated total of $879 USD as shown at the PDF attached, the amount of $664 USD is the price of Orbitz (including their coverage, not ours) but regarding your Wizard Preferred number, every reservation you book the LWD will be added to your lease automatically as well as your contract because you requested that way on your Avis Master Rental Agreement. The cost of the coverage, as you can see on the contract that we sent you on January 15th is $575.11 MXN ($33.99 USD, exchange rate that day was $ 16.92 MXN) per day plus tax and surcharges.

but my 664 USD reservation included all tax and charges, which means- i still dont understand, where is my 50 USD aprox.

4. Is price for petrol if costumer return empty tank instead of full DOUBLE?

Avis answer
Yes, it is almost double.

after i give one more question to explain price making, i got no answer.

5. Is it OK to write not correct name in email and dont say «sorry» after it was noted?

after pointing out this 3 times, first time after my long correspondence i got apology from AVIS and said THANK YOU :)))

And here is my point of view and story with 13 additional files about how this happened :

God Day.
Unfortunately I had bad experience wit AVIS service in Mexico. I had 3
reservations and all of them had more or less problems with standards
and system. Happy for me there was 2 cases I finished good- no loses.
But one case tok and take from me a lot of energy and nerves and money.

Therefore more i will write about PROBLEM case. I tried to contact
Mexican Costumer service (emails about this conversation i will add in
this mail), but only answers i got- costumer should read and understand

everything and AVIS dont have to explain weakest parts of contract. If

costumer signed contract- costumers problem. I know this rule; usually

it works in companies for short-term existence. I was surprise dhow
AVIS
dont want to at least understand my side and make some small
apologizing, not just to be sorry about my stupidity. That was sad.
Now back to problem and my questions, which i didn't get clear answer
from all costumer service workers. Even more- i felt wish to hide
problem, not solve. So maybe my claim could help you improve standard
and system. As just to admit mistakes can make as better. But so far i
got opposite from AVIS- in all problems blame me.

I booked car with ORBITZ provider Who rent me AVIS car in september 2015

for traveling in Mexico (Tuxtla- Merida) 3.-8.january 2016.
Orbitz booking PBORB-[protected] and price 664 USD
AVIS ref. 16430446US4
Allianz Travel Insurance number :IBORB170720821 54 USD, paid
15.september
(all reservations will add to mail, files ORBITZcontract1,
ORBITZcontract2, ALLIANZinsurance)
1.
Came to Tuxtla airport 3.january 2016.
2. Showed my booking with Orbitz, but they didn't look on that
properly, they worked with own AVIS order, which was not known for me.

3. AVIS workers charged me 900 USD, I asked what is included in
900 USD. As I have full insurance with ORBITZ, I don't need any extra
deposits. AVIS workers answered me – this is 30 % extra amount to insure

one day delayed back delivery and after calling one English speaking
worker I got approved, that I will get back everything over 664 USD, if

all conditions will be OK after renting. There was even no mentioned
about AVIS insurance or I was not informed that AVIS Wizard is put for
this reservation and automatic I have been added as "always insure"
costumer. Even if I book with Orbitz and there was no question about
Avis Wizard with this reservation.
4. AVIS worker wrote 664 USD with hand, said this is total price,
other amount is deposit to be sure for extra costs if needed and as in
my first booking (27.-31.december Mexico City) I had also renting price

and deposit charged, I signed over. (File AVIScontractdiscussed)
In my 3rd reservation with AVIS in this trip (Guadalajara- Mexico City
10.-13.january) I had same system as well- renting price plus deposit
(this time was 50%). I didn't mind, as I had no insurance this time (and

Mexico City AVIS workers asked me about this, don't put just finger
where to write initials.
5. After AVIS workers showed me where to put signs and initials
on contract. As AVIS before was company with stable name, I trusted
standards and system.
6. I put initials also to insurance as I had insurance and agreed
to rent insured car. (file AVIScontractdiscussed) Was not informed
about double insurance.
7. Everything went OK while traveling.
8. Delivering back in Merida started with demanding double petrol
price for empty tank, as I had short time, I tried to agree with AVIS to

pay for empty tank, but after workers (8.january 8.30am) asked me to
pay
double price, I had to fill in myself, lost more time and had to be in
hurry to reach next plain to Guadalajara. Therefor I left all renting
papers and jump into car to reach plain. There was not agreement about
AVIS and me for total price, as I got it clear, before all this started.

As I have it discussed written even on ORBITZ contract, (file
ORBITZcontractdiscussed)
9. Few minutes later, in airport, I got invoice from AVIS Merida
for 892 USD. With unexpected 228 USD, which was marked as insurance.
(Invoice and everything about payment will be added in mail, files
AVISCharges_03_01_and_08_01 )
10. I had to contact AVIS Costumer Service Mexico to understand how
this could happen. I started to get different prices, new reservation
blank (dated 10.january 2016 for reservation made 15.september 2015). I

got also copy of my contract, where with AVIS worker hand and my
signature under is written 664 USD total. Also after telling, that I had

agreement with AVIS worker in Tuxtla, that 900 USD charge including 664

USD rental price and deposit for extra occasions, I got answer "this

is not sign agreement, it not works in AVIS". Even if it is so obvious

and logic to understand – I had insurance 15.september 2015, no needed

other, there is 900 USD amount, which including 664 USD (written in
contract by hand) and 30% deposit (from previous standard experience
with AVIS. After I asked why my car delivering back "checking" papers
are not signed, I got answer- it was obvious and not needed sign, double

standard…where is STANDARD? (all email correspondence added in 6 files

with EmailsAVIS names )
11. Result is- I feel like stupid foreign, whom don't speak Spanish,
don't read contract, don't know how AVIS system work, stupid to trust
AVIS system and workers.
That is why I tried to find problem to solve for others and also I don't

want to pay extra 228USD, which was not my wish to order.
Here comes questions to Central Costumer Service. Maybe it will help
better.

1) If I am responsible for everything about what is AVIS system and
standard about and have to know everything without help of AVIS workers

(to inform, ask, understand), everyone after renting AVIS should be
able
work for AVIS. Or You even don't need workers, as costumers can do
everything themselves. Is it OK in AVIS standard to take insurance, not

informed about payment, as when I booking, there is nothing about
automatic insurance?
2) Is there standard to take double price for petrol tank? If is,
than Mexico airport team is too human, they help costumers, don't take
double price in hurry case. But don't punish them for to be nice with
costumer.
3) As always- there is hurry when traveling, I can understand all
problems. But why is big difference between each AVIS office, everyone
act different. When I started to find problem, feeling is, that everyone

act different. Is there standard, what AVIS worker should do if come
costumer with following:
a) booked with different provider
b) have his own paid insurance
What information should fallow from AVIS worker, what questions, what
attention? Nothing? I have to find it myself about 100% double insurance

anyway from AVIS? From Avis Costumer service I got answer that other
insurances don't count ( it is staying in email correspondence,
additional), they have separate AVIS insurance anyway. Is it in system?

They don't have to ask costumer about insurance from others? Is it AVIS

standard?
4) When I booked with other 2 AVIS offices (Mexico City and
Guadalajara) I got some extra money (about 30 -50%) to secure return
process, in my 3rd BAD case I was charged for 900 USD and explained-
this is 30%. Which made me comfortable to understand price. After I got

invoice all amount was set as 664 USD plus insurance 228 USD or
something else. Where is gone standard to have 30% security money? Or it

is not standard? Where is system? Why in 2 other rentals I got system
"Rental price +deposit "and in problem case it was set just in Tuxtla
(if rental price was 664 USD, as they said, everything over is deposit
and will be returned by delivering) and after in Merida this deposit was

made as insurance amount? If I got normal SYSTEM in Tuxtla and even
with insurance money 228 USD I should get rental price 892 USD plus some

300 USD deposit, it should made 1200 USD and my big attention. But
instead my card was charged 900 USD and I felt comfortable with rental
price plus deposit SYSTEM.
And who is responsible for same system in each office? I understand it
is Mexico, but why it is so hard to understand price making in one of
biggest car renting companies? By papers I can see insurance is even
lower, than I have even more questions, how is made amount over my
booking price 664 USD? No one sent me clear answer.
5) Why prices are different and not clear like- rent 664 USD (incl
TAX), insurance…x USD? All time I got papers, I cant understand how this

price is made. There is still many figures, but no clear answer. My
rental price was 664 USD, how is made everything over? I cant see that
my rental price is 664 USD, insurance is even less than 228 USD, there
is so much misunderstandings and not understandings.
6) Why is so hard to know before this problem, that AVIS Wizard make
automatic click for all reservations with full insurance and don't take

it in price with booking? How easy is to understand this for costumer
before meet problem?
7) Is it OK to get answer from 10 different costumer service workers for

one problem? Is it system? I better wait longer, but have step by step

solving. Why so obvious problems are avoid from AVIS workers, keeping
push costumer back to feel blamed ? I even didn't get smallest apologize, just sorry about MY problem.
8) My name is Igvars Bierands and not other way as they call me (Ivars
Brands ), it is how easy is to not fallow hard tasks, what is written on

passport. If AVIS workers cant read my name correctly, how I as simple

costumer could know everything about big, stable AVIS system without
assistance from AVIS workers?
Hope You can help me understand how to get back my money and will inform

me how You could improve system?
Because I can understand my signatures make AVIS more or less safe, but

I think my costumer rights take also place, therefore I hope to solve
this without costumer right services involved.
As I said, my feeling is that AVIS make me responsible for problems in
AVIS own system and all answers are not about to solve, but avoid.
Best wishes Igvars Bierands

I arrived home from a holiday in South Africa 3 weeks ago and have still not received my deposit. When I left, there was a dispute as the man who checked in my car said there was a scratch on the left bumper. On the form that I signed when I received the car, I was shown the exact scratch and the man wrote on the piece of paper 'rear bumper'. I was not aware that it needed to state left or right as I have never needed to hire a car before. When I told this to the man inspecting the car, he told me I was not telling the truth. I then sat on the floor and cleaned the back bumper and asked him to show me the scratch which he claimed was there, which he could not. Which means that the scratch on the left was in fact the rear bumper scratch that was mentioned on the form. I didn't have time to argue with him as I would miss my flight, due to traffic on the day. I am now awaiting my R2000 deposit. Surely it doesn't take 3 weeks?

To Whom it may Concern:-

I, Desmond William Painter of South Africa hired a car from the above-mentioned Company from 10 September 2015 to 24 September 2015 on Contract No.[protected].
The Avis Representative – Y. Sabbar – apparently could not do the transaction on our Credit Card [which is the norm in our Country by putting a “hold” on one’s card]
He then also overcharged us - after we had agreed on a price which my Son negotiated from Rudboud University in Nijmegen – and proceeded doing one weeks hire
on our current a/c & on our Savings a/c for the following weeks rental. When we timeously returned the car – in good condition – on 24 September 2015, another Representative
assured us that the overcharged amount {75.31 euro} + the deposit {95 euro} would be paid into our bank a/c within 10 working days. {Total= 170.31 euro} This did not occur!

I have since sent several email messages to avis-europe.com only to be responded to with an automated standard message with the Claim no TKT001693364 & a promise that the claim will be attended to within 10 to 15 days.

Not getting satisfaction from The Netherlands, I asked Avis, South Africa to take up the matter on my behalf. They registered Case No: vx5RXf / Reference No: 033pQ8. The Netherland office assured Avis South Africa that the money was already paid into our ABSA Bank a/c. Banking statements on all my ABSA a/c’s proved the contrary and requests via Avis RSA to get proof of payment from Avis-Europe were bluntly ignored.

I have copies of all correspondence to both parties if needed.

I will be much obliged if You can assist or make recommendations how to be reimbursed. With the Rand/Euro exchange being as it is, 171.31 euro is quite a substantial amount
for a Senior Citizen to “write-off” in our RSA currency.

Thank You
Kind Regards
Des Painter

The rental agency team slips you in for an upgrade without telling you. The other thing is they give you faulty GPS that loses GPS signal even though your personal equipment works. The car had maintenance issues...not a flat but not enough air. Too close to the airport and due to weather, the safest thing was to go back to the agency. They then tried to blame the fact that I should have pulled over and missed my flight. I am not familiar Seattle metro area. I don't know the safe areas. I do know that with all the accidents, I shouldn't park on the side of the freeway. The recourse is the counter or the 800 complaint number. They shift fault and blame and no conclusion. Not like National at all who is very customer focused

My parents had booked and already paid for a (highest class) car via the internet. When they arrived jetlagged at the station in Orlando, FL the person there asked them if they wanted to upgrade their car for about 200 USD to a BMW but did not mention 200 USD/DAY. He also "forgot" to inform them about the total costs for the 25 days trip. As my parents don`t speak english very well they unfortunately accepted this "deal" and signed the papers. When they returned the car they had to pay an additional 6500, --. It is all legal, they signed it, I know. But you can be sure that we will spread the word how AVIS personnell works and how easy one can fall into this trap, especially when one is tired, jet lagged and doesn`t know the language so well. We will avoid AVIS in future at any cost.

Dear Customer Service, My name is Gauthier Blesbois and I contact you regarding the recent booking I made with Avis Australia. I rented a car at Perth Airport from November 7th to November 10th with confirmation number 20853808SG3. On the reservation confirmation (see attached), it shows that total amount is 170.14 AUD, however my credit card was charged with the following amount : 196.39 AUD Can you please explain to me why and do the necessary to refund the difference. Thank you in advance Best regards,

I called to discuss charges and see what could be done as I felt I was charged multiple times for the same fees. I realized there are two sides to every situation, both the consumer and the customer service rep, however I have never been treated so poorly by a company representative that I feel the need to share this experience. Throughout my call with this rep I felt I was reasonable, however I had to ask for a manager or supervisor THREE times in which she said no. I asked how many times I had to ask for a supervisor her response was "20 times". She refused to give me her name and kept putting me on hold in the middle of my sentence. A man answered and said "Hello", I asked his name, he said "Tom", I asked what department and then he hung up. The woman got back on the line and said "See, he hung up on you" She continued to be condescending and still refused to let me speak with a supervisor or tell me her name. She kept placing me on hold mid-sentence until I decided to hang up because she was completely irrational.

As sent to Avis: I rented a Nissan Sentra with the "Market Value" fuel service option. When I returned the car the fuel charge was $81.58 USD, $114.75 CAD. This alarmed me. I looked up the size of the Nissan Sentra fuel tank, 11 gal. The going rate for gas near the airport was $2.79 a gallon, therefore a "Market Value" of $3 would have been appropriate. Based on the tank size Avis charged me $7.42 a gallon. Do you think I want to rent from Avis again, NOT!

I filled my rental's gas tank 11.4 miles from the Orlando airport, after asking a toll booth attendant where I could find the closest gas station. Naturally, the fuel tank read "F" when I returned it. Without any notice Avis charged my credit card $109.43 in addition to my prepaid charge for the car, an additional charge I could easily have missed. When I called to inquire, I was told it was a gas charge because the tank was not full. I told the customer service person that I had indeed filled the tank close to the airport and she reversed the charge. She did not seem the least bit surprised, and to their credit, Avis did not place obstacles to the refund, for example, asking for a receipt. I suspect the overcharge was deliberate. Avis appears to be a very organized, well-oiled, bar-coded and computerized outfit, yet they mistook an "F" for "1/2". Avis wants you to pre-pay for a tank of gas when you rent, a great deal for them since you would have to return the car on a sputtering empty tank to come out even. If you do not accept that offer, then you are threatened with draconian penalties for a tank that is not full - and why not apply that math to some full tanks? After all, they are making money by selling gas, not by renting cars. My suggestions: if you fill a tank close to an airport return, keep the receipt. Always put it on a credit card - the credit card statement serves as a secondary receipt and can provide the location of the service station. More importantly, you can dispute an erroneous charge through the credit card company. Lastly, my advice is to take a picture of the fuel gage when you return the car and then email it to yourself. Just for laughs, maybe you can get the car rental attendant to pose for the picture, next to the gauge, with a 'thumbs up.'

I rented a car from Avis from September 21-28, 2015. Picked up in Boulder, CO and returned to Denver International Airport. I topped off the fuel tank at the airport gas station which is just next door to the rental return area. There was no one there when I returned the car, so I had to just leave it to catch my flight. Later when I was checking my credit card statement I discovered that I had been charged $90.46 and that my fuel gauge reading was 'half'. I was outraged! No email or anything indicating that I was charged more than what was on my rental agreement and to say the tank was half full is an outright and outrageous lie. I returned that car completely full of gas. After a long time on hold, an agent told me to email documentation of me fueling at the DIA gas station from my credit card statement. I did so and got an automated reply that it would take five to seven days for my email to even be read. This is such a scam! I feel like they have literally stolen $90.46 from me and that if I ever see it again, it will be a long time coming. Trying to spread the word any way I can to avoid using Avis for they are greedy and amoral!

1- The car that I wanted to drive was not available and I was offered a lower car as alternative. (for mustang convertible vs chevrolet impala or vw beetle). I was forced to upgrade the package to 30usd more after a long air trip.

2- Customer service representative at drop off location was very rude and directed me to website to make reservation.
I leartn LATER that I was charged extra 80 usd for bringing the car 5-10 minutes later.

3- My credit card is overcharged, and my credit card finally credit limit exceeded. I was overseas and I really needed the money:

My initial agreed rate was 79 usd (prepaid) and I just upgraded with 30usd extra and insurance. I have the signed copy of this. I understand AVIS charged me 80usd more for bringing the car back late. However, my credit card was charged 79 usd plus 177 usd and plus 25usd (pending).

I rented a BMW from Avis on 7/31 and paid in full on my Amex card. The amount was over $230 with the usual surcharges that Europe charges. When I got to Munich on 9/17/2015 the line for checking in to get my car was 30 people deep and it took me over 1 hour to get the keys for my car. When I got to the counter the person told me that the BMW cars were all gone and they are going to "Upgrade" me to a Jaguar. It took 5 minutes for the man to get my keys and no one gave me any description of the physical shape of the vehicle. I walked with my two traveling companions to the garage and got the car. Besides the fact that we were locked out of the vehicle for over an hour in valet mode, we had no incidents of any during the two days I rented the car. When I brought it to the Avis station in Munich on 9/19/2015 that I stated when I ordered the car they tried to first send me to another site, then when they realized my traveling partner spoke Greek they said ok, bring it in. After looking over car the person stated that there was a scratch on the bumper in front. My companions can also be witness for me that nothing ever occurred and after seeing other complaints against AVIs all I can conclude is that they are running a scam on US citizens. I am shocked at this to say the least.

Before going to Ireland, I booked car rentals Agreement number #[protected] for 3 days from 8/27 to 8/31 (estimate cost approx $80)
#[protected] for 6 days from 9/2 to 9/9 (estimated cost approx $160)
I did it online at avis.ie. prior to booking I called my credit card company to see what insurance coverage was. They said they told me they covered all except liability.
So I booked to include just liability insurance.

When I got to desk the said I could either buy policy for damage to car (which was about to double the price the promised) or they would have to put a hold for approx $1500 on my credit card in case of damage.

Seemed like bait and switch, or how can we fleece tourist.

Now it's weeks later and there is still a hold on my credit card.

I email my complaint to Avis.

I feel there needs to be much better disclosure and up front honesty and oversight!

Attention AVIS South Africa
Hi,
On my arrival in my country, after checking my bank account, I found a difference in the payment and your final invoice:
Agreement number on rental:
[protected]: Km out: 14012 on the 7th of July 2015
Free Kms per RA: UNL
INVOICE on 02 August 2015 RA; [protected]: Km out: 16301; (why not the same as above?)
Km in: 21313 Total Km driven: 5012
Amount due: R 16 740.98
The amount debited on my account on the 3rd of August: 2035.32 Euros.
The currency at the time (August 3, 2015) was: as of below:

R 16 740.98 should have been 1201.46 Euros not 2035.32€
Why such a difference?

Below extract of my account :

03 03-août

Prelevmnt - 2 035, 32
American Express Carte-France
Xxxx X13919 6xxxx
Fr48zzz101869
E2013066063155236

If you need a scan of the said invoices, please let me know.

Best regards

Alain LE BIHAN
Hamaha Beach Hotel
B.P. 66 97600
Mamoudzou MAYOTTE
e-mail: LBH.[protected]@orange.fr
Tel: [protected]
Cell: [protected]

Agreement Number: [protected]
Rental: i20 Hyundai
Reg:DL32RSGP

I rented a car on 8 July 2015. A taxi bumped the car whilst stationary at a robot in Sandton and I immediately took the car into Avis Gautrain. I was told by the agent not to pay the excess as it is up to R3000. The damages will be assessed first and then an amt quoted. I was debited R 4, 719.66. I complained. Asked for proof of repairs. Received several invoices from different suppliers for a replacement bumper. The reg number on these are DL33VJGP. Who's damages am I paying for and how can they charge me whatever they feel like? The cost on the invoices are on R1278.00 ex vat. Their service is very poor with no empathy to assist customers with complaints.

I was a regular Budget customer with no problem. But recently Avis acquired Budget. When I got a one-day rental from Avis from 14 May to 15 May 2015, Avis charged me an outrageous amount of R 2893.99 for just one day including R 1993.10 for so-called “damages” relating to existing tiny scratch on rear bumper and chip on front fender. Avis didn’t give me the required “damage check sheet” showing the car’s condition. My wife and I noticed those small scratch and chip but unlike in the past, there was no attendant at the parking area this time to inspect and note those existing tiny marks. But upon returning the vehicle, the attendant noticed the marks and refused to accept my explanation that they existed at time of pick up. Obviously, Avis violated its policy and procedures with intent to trap me by not providing “damage checklist” and not inspecting the car at time of pick up. Now Avis wants me to pay for its own incompetence. I demand full refund of R 1993.10, and shall NEVER rent from Avis South Africa again! Would be most grateful for the Board's assistance in this matter.

We prepaid for a full-size sedan through a travel company. Upon arrival at Avis at Portland, Oregon airport, we were informed that a car that size was not available, and that they would give us an upgrade. Imagine our shock when we were later billed an extra $30 per day for 10 days, plus taxes and fees. We were never told that the upgrade charges would apply. When I contacted customer service, I was admonished and told to pay closer attentio to my contract. I am very angry, and I feel that this is a tactical practice to make money at consumer expense. They should cancel and refund my original contract, and then draw up a new one.