Avis
Reviews and Complaints

We have a Wizard account. We have a business so we rent cars I and around our work area. We rented a car for our daughter from December through March as her own car was in the shop. In January we noticed a charge for a rental in Arizona for $980. We attempted to dispute with Avis, but could not get them to refund the amount. They stated the agreement had my husbands drivers license on it. But we live in Georgia and were not in Arizona. We asked for the drivers actual license and they refused us the information. We went to the bank and put in a claim and closed out the debit card in March. On May the 6th the very same closed out debit card was debited by the SAME location in Arizona for $5444.67! We called the location, they said they could not find the rental agreement. Then we went trough 3 weeks of phonecalls to Avis to try and find someone who could possibly fix the mess. Still no-one could actually pin-point the issue and repay us. Again we went to the bank. Again the credited our account. We just received notice that they closed the claim and will be removing the credits as Avis reported the cars were rented to my husband.. Which is not true, we live and work in Georgia. This is over the other side of the country to Arizona!

When I check for cars at IAH airport for May 24th (7 a.m.), returning on May 24th (3:30 p.m) as a resident in USA or Europe it works normally. When I check for reservation on the same date and time as a Brazilian Resident, it says "Sold out".
Are Brazilians prohibited to rent cars at Avis?
Thank you.
Kind Regards,
Josiane

I tried to phone AVIS on 12 May 2015 to book a car.
After several attemps and about a hour later, I had to go online to make the booking. I was being cut off before I could speak to a consultant several times.
Today (13 May) I needed to make a change to the booking and the same thing happened. I succeeded once to get to a consultant but was immediately cut of again.
I hate callcentres!

We got the letter and bill from the company Aviscar Inc. We were shocked, when we saw the price, which we needed to pay. These jerks decided to fool us and asked to pay really large sum. We called them and tried to explain for what was this sum, but the rep immediately stopped to communicate with me. I have no idea what to do now and of course we are not ready to pay such sum. Please, help us.

I got the letter from the company AvisCar Inc. They enclosed the check for $2, 000 and some ### was in the letter. I was really shocked and have no idea what to do now. I tried to find the contact info of these scammers, but nothing. I want to clear this situation and get some answers, so please maybe someone can help me. Post comments and share your views about them. Thanks.

I have been renting from Avis for 25 years averaging 10+ rentals a year and have rarely had any problems. Imagine my surprise when I got a letter after my most recent rental saying there was a stain in the car and they were charging me a cleaning fee. I called customer service and they told me they had photos (which they refused to send me) and that the stain was in the back seat. Now I knew something fishy was going on since I had rented the car for less than 24 hours and never even opened the back door of the car. I was on an overnight trip with a single carry on that I put in the passenger side foot well.

When I pressed the customer service agent on the issue and asked to speak to a supervisor they told me the evidence from the Ft. Lauderdale location was enough to warrant the cleaning fee and they were sticking by it. I explained that I had not even opened the back door and told them about my history with Avis. The supervisor removed the fee but in a way that made me feel like it was my fault.

Just a warning the locations are not corporate owned and can say whatever they want and corporate will back them up. Take pictures of the state you return you car because there is obviously something fishy going on down there in Ft. Lauderdale. Not the way I would treat a loyal customer who has been renting from them of 25 years.

I had rented a vehicle from Avis in April. on arriving in Jhb, whilst driving on the motorway, a truck was changing lanes and accidentally knocked me on the back corner. this caused the car to start spinning and got knocked by the truck .

Despite the police report confirming that the fault was that of the truck, AVIS has unilaterally debited my account for all the charges. since then i have been trying to get AVIS to reverse the amount yet till date this has not happened. it has been over 4 months and countless emails, yet my emails go unanswered.

They have unilaterally debited my account, simply due to the fact that you have my credit card details and have used this at their discretion without any communication.
I need total accountability as per my various emails sent to them, for which I am yet to receive any feedback or response.

This accident was caused by the third party and all damages should be billed to their insurance. This has specifically been mentioned on the police report. This was also confirmed by Avis that the amount will be claimed back from 3rd Party insurance company.yet despite this, they have debited my account and are refusing to entertain my correspondance and or respond.

Please help me

I recently rent an AVIS car through priceline.com and paid in full, from June 24, 2014 and returned onJuly 1st, 2014
with a full tanks of gas !
Usually when i returned the car there was attendants who check out the cars, but this time I saw none on the parking, and everyone have to lease their cars hope to get back to the airport,
Suddenly, today I saw a charged on my credit card of 35.62 $ I called credit card Company to dispute, and Avis response was for the gas !
So why I returned the car on July 1st, and 17 days later they decided to charged me on the gasoline ? that is totally FRAUD,
So the lessons learned here is: ALmost all the big rental care are in the shady businesses, they are out to rip off the consumers
I had a similar FRAUD with HERTZ couple years ago and they back off after the complaints when i filed,
No apologized at all ! very surprised with a big company like that !
very disapointed

I filled the Avis rental car with fuel some 15 kilometres from Schipol Airport as the car was full when I received it 6 days earlier. Within a kilometre of leaving the busy garage on the A4 towards the airport the car seemed to be wobbling a little initially I thought it was the road surface until a driver waived at me as he passed. I pulled over and one of the rear tyres was flat. Fortunately I managed to inflate it ok and continued to the airport. I was asked by the Avis agent if I was happy with the car which I replied yes as it had been. I mentioned to him about the tyre and was then charged the princely sum of €330. P****d off to say the least! He said this was their minimum charge, what a rip-off for a flat tyre, wished I'd kept my mouth shut instead of being honest. I will never use Avis again.

This well known car rental company kicks it's customers when they are down! After having her purse stolen while out of town (car key included), if that wasn't devastating enough, listen how hard this company tried to help this customer. She was told that not only did they not have another key to the car (B.S.), but she would be charged not only to replace the key, but to change all the locks on the car. Then after she had to pay to have the car towed to their closest rental car lot, she was charged with not returning it to the same location. AFTER LEARNING ABOUT THIS AVIS DECIDED TO DO NOTHING! THEY FIGURED DOING THE RIGHT THING WAS NOT RIGHT FOR THEM. YOU SUCK AVIS!

4/7/2014 The worst customer service ever! The most discussing car which I didn't rent had stains on seats. Avis charged my visa card transaction went through when I looked at car I was shocked. I didn't leave lot! I waited for customer service rep to cancel my bank transaction which took them one hour cause they had other clients so I waited. My bank account is still pending even though I never rented Avis car. I called Customer service which they told me to call back on 4/8/2014 billing dept. I walked to another rental location which I thank God had clean non damaged cars. I have several pictures of rental car which Avis should know better then to rent a car like this.
My name is Alice C I'm disappointed on how Avis treated me.

For the second time Avis charged me for using their Etoll device, even though I never used it and paid cash for the one toll booth I go through. The first time they asked me to submit a receipt (fortunately I had asked for one), then wouldn't except the receipt as there was a 20 minute differential between my receipt and what their system showed me going through the toll booth. I had to escalate the issue to someone at corporate and eventually they gave me a refund. So now it happens again, and I get to go through the wonderful process of convincing them I didn't use that device. What's more interesting is that the first thing I do when I get in my rental car is tear the etoll device off the windshield and throw it in the glove box, so have no idea how it picked it up.
My advice - don't rent from Avis or if you have to make sure you get rid of that Etoll device.

I had rented an Avis car online before I left for Liberia, Costa Rica. When we arrived at the Avis office, the two male emplyees took a long time drawing up the agreement for meto sign, then after some discussion in Spanish, they put an X through it and wrote up another without providing any explanation. Thenew agreement charged me double what I had agreed to online. The real deal breaker was when they wanted meto sign a BLANK agreement to pay whatever charges they would bring against me to the car listed on the paper. This was blank. When I filled in the licence number of the car, they ripped it up and said I had to leave it blank explaining to them that I was not signing a blank agreement. They would not even let me write the licence plate number on the bottom of the paper. I refused and left to go back to the airport where I rented a car from another car rental agency for $100.00 less and no blank agreement to sign.
I called my. Car insurance agent when I got home and she said I was very lucky to walk away from that.

On the 15 August i paid Rental carsCom R1225.17 and paid Avis directly on the 16 August 2013 a further amount of R1100.00 as a deposit before taking the car in respect of Booking Ref No:[protected]
On the 25 September i paid RentalcarsCom amount of R1177.61 and Avis R1200.00 in respect of Booking Ref No: [protected]. I was charged 426km instead of 126km, i booked this car on 200km free per day for 3days.
As at todate i have been send pillar to post by rentalcarscom and avis regarding my refund on both Bookings, it is already more than 8weeks now.I wrote several letters to Rentalcars com but they dont seems to be interested in solving this matter.Why do i have to wait more than 2months to get my refund? Who is benefiting the interest on this amount? When will my refund be paid back to my account, ?Why i was charged 426km by Avis instead of 126.I Rentalcarscom offices were in South Africa surely i would have visisted their offices and insist on being served in dignified manner.
Quicker to debit our account by it takes ages to be refunded!

I rented a car for a conference. The care broke down on me. I called Avis. They sent a tow company but they did not show up for almost 3 hours. Then when they brought me a new car, it was pitch black outside so i could not check it for liabilities. They went to the wrong hotel intitally and were calling me continuously saying they were out front...they were at the wrong place. A tow company thats contracted through Avis showed up. They were carrying guns. I am sure it is for their own protection but it was alittle unnerving to me. They dropped the car off and left...not much interraction at all.
I did send a complaint to Avis through their customer care...they never responded. No attempt to rectify or even apologize is very disturbing and unappreciated.

This rental location is a family operated branch. The husband Zahi is rude disorganized and very short tempered. It is not a surprise that his son mimics the sawn demeanor. They literally ignore calls and customers and drag out the rental process. I have literally waited at the counter for over 40 minutes and then approaches with a negative attitude. They lack customer service, and organization skills. I have rented each wk for the last 2 yrs and the cars have a distinct odor, I find hairs, trash, and stains in upholstery almost 4/5 times. I have chose to rent from a different company entirely due to the above concerns

me and my husband planned a trip and booked for avis. we had a coupon they AGREED to honor but when we went to the counter they REFUSED to honor it due to stupid reasons. we asked to speak to a manager and this disgusting jerk named woodler came out and began yelling at us and arguing with us. he was SO unprofessional and rude..such a RUDE person and he did nothing to help us but just frustrated us more. avis has the WORST customer service and with the WORST managers ever. beware of this place and do NOT rent from them!