Backdrop Outlet
Reviews and Complaints

I get text messages every day from these creeps. The phone number that the txts come from "does not receive calls".

Checking their website, there is no phone or physical address on their web Contact Page.

I have tried to block them from my message board. And I have reported the txts as Junk. Still, they just keep coming in. I can't get them to go away!

I've been shopping at Backdrop Outlet for a long time now, but I have to say, I'm really disappointed with the quality of their products and their customer service. It's really sad to see a company that used to be so great go downhill like this. I don't think I'll be buying anything from them again in the future. Honestly, I wouldn't recommend them to anyone.

One of the biggest issues I've had with Backdrop Outlet is that they don't stand behind their products. If something goes wrong with your order, good luck getting any help from them. It takes them weeks to respond to emails, and they don't even have a phone number you can call anymore. I mean, what's up with that? It's really frustrating when you're trying to get help with an order and you can't even talk to someone on the phone.

All in all, I think anyone thinking about shopping at Backdrop Outlet should be really careful. They're just not the same company they used to be. If you're looking for quality products and good customer service, you might want to look elsewhere.

I bought a backdrop from Backdrop Outlet last December and was hoping to receive it in January. Unfortunately, it didn't arrive on time for my travels, so I had to cancel my order. I received an email from customer service saying that my order would be canceled and that I would receive a refund. However, I still haven't received my refund, despite sending countless emails to the company. It's frustrating that there's no phone number to call for support.

To make matters worse, I recently checked an order I canceled in August 2019 and realized that I never received a refund for that order either. It's disappointing that Backdrop Outlet doesn't seem to prioritize customer service and refunds. I hope they can improve their processes in the future to avoid these kinds of issues.

So, let me tell you about my experience with Backdrop Outlet. First off, they charged me right away when I placed my order, which was a bit of a surprise. I later found out that a lot of their products are actually shipped directly from another company. This can be a problem if the other company doesn't come through with the shipment. Unfortunately, that's exactly what happened to me. I paid for my order but never received it.

I've been trying to get in touch with Backdrop Outlet for the past two months, but it's been a real struggle. I've sent them eight messages and have only received a response a couple of times. When they do respond, it's usually just a couple of words and empty promises. It's been really frustrating.

At this point, I've had to take matters into my own hands and dispute the charge with my credit card company. It's not ideal, but I feel like I have no other choice. I just want to be made whole.

Overall, I would say that my experience with Backdrop Outlet has been pretty disappointing. I would recommend that you stay away from them if you can.

I ordered from Backdrop Outlet in February and spent over $100. I was excited to receive my order, but after weeks of waiting, I became frustrated. I decided to email them to cancel my order, but I received no response. I waited a few more days and then emailed them again. This time, I received a one-word response that simply said "Canceled." I was surprised by the lack of information provided, but I was happy that my order was canceled.

However, I noticed that the charge was still on my credit card, even though I had received confirmation that my order was canceled. I emailed them again, and they responded that they would send another request to accounting. It's been three weeks since that email, and the charge is still on my credit card. I am very frustrated with this situation and feel like I am not being taken seriously.

I am now going to contact my credit card company to get the charge taken care of because Backdrop Outlet is not doing anything to help me. I am very disappointed with their customer service and question the legitimacy of this company. I do not think they are a real company, and I would not recommend them to anyone. This has been the worst customer service experience I have ever had.

So, I recently made an order from Backdrop Outlet during their 50% off sale. I was super excited to receive my backdrop and start using it for my photography business. However, after a few weeks had passed, I started to get a little worried. Where was my package? Why hadn't I received any updates? I tried to contact their customer service email, but to my dismay, the Contact Us page on their website was blanked out. I even sent messages over Facebook messenger, but still no response. It's frustrating because they keep bombarding me with advertisements, but won't respond to my inquiries.

I decided to do some research and found out that I'm not the only one who has experienced this issue. Many others have bought products that haven't arrived and have received no response from the company. It's disheartening to see that they are not taking care of their customers.

At this point, I'm in the process of digging through business sites to try to identify the owners or principals of the company. I just want to track down a human being who can help me with my order. It's a shame that it has come to this, but I'm determined to get my backdrop and make sure that others are aware of the issues with this company.

Overall, I would not recommend Backdrop Outlet based on my experience. It's important for companies to take care of their customers and provide good customer service. Unfortunately, this company has failed in that regard.

I gotta say, I used to be a big fan of Backdrop Outlet. They really came through for me a few years back, but lately, I've been having some serious issues with them. I mean, I've been waiting for my shipment for MONTHS. And when I finally reach out to them, all they can say is "whoops, sorry, our shipment got messed up." Like, come on guys, get it together.

And don't even get me started on the miscommunication. They promised me three free backdrops with my purchase, but when I only received one, they tried to tell me that's all I was supposed to get. But the receipt clearly said three! It's just a really poor way to do business, you know?

Honestly, I don't think they're worth the risk anymore. They used to be great, but now they're just too big to properly take care of their customers. And their prices aren't even that good! You're better off going with Amazon or something, where you know you'll get what you need in a timely manner.

As a photographer who takes a lot of photos, I was excited to order from Backdrop Outlet. I ordered 9 backdrops, 3 different kinds, 3 each, and it cost me a lot of money. I wanted a vinyl backdrop, which I have used in the past, because I wanted to avoid wrinkles. When I received the box, it was damaged. The packing was cheap, and instead of using a tube to ensure quality delivery, they used a postal service box that was bent in the middle. This caused ripples and creases throughout the product.

I called to see if I could return the damaged product, but their response was "Not enough damage" to return. I was disappointed, but since I was in crunch mode to shoot, I decided to see if the damage would show up in my photos. Unfortunately, the material was so reflective that no matter how we placed the lights, there were reflections on the backdrop. The material was shiny, which made it difficult to use for photography. As a company that sells to photographers, I would expect them to consider the material they use.

I emailed Backdrop Outlet because they don't have customer service via phone, and their response was that it is clearly stated that the backdrop is semi-matte. However, I am sorry to say that it is glossy. After having several photographers look at it and try to shoot with it, we all agreed that the material is unusable for photographers. I was disappointed with the product and decided to order from Westcott for the same price. I received an excellent product from Westcott and will never use Backdrop Outlet again.

I gotta say, my experience with Backdrop Outlet was a real doozy. Their support was just plain awful. I mean, every time I reached out to them, it was like talking to a brick wall. They kept giving me the same canned responses over and over again, and I just couldn't get anywhere with them.

One of the biggest issues I had was with shipping. I wanted to have my order shipped to a P.O. Box, but they kept telling me that wasn't possible. I mean, come on, guys, it's 2021, you should know that USPS can deliver to P.O. Boxes by now! And to make matters worse, they kept insisting that the phone number I provided wasn't valid. I use that number every day, so I know it's valid, but they just wouldn't listen.

To top it all off, they didn't even bother answering some of my questions. I got two emails saying that my backdrops had shipped, but I was worried because I knew they didn't ship to P.O. Boxes. When I asked them about it, they just ignored me. And when I asked if they had tried the other phone numbers I provided for voice verification, they didn't even bother responding.

Honestly, their support was a total mess. It was like trying to navigate a maze blindfolded. I was so frustrated that I decided to look for another backdrop service, and I was lucky enough to find one that actually had decent support. I asked them right away if they could ship to a P.O. Box, and they responded right away that they could. It was such a relief to deal with someone who actually knew what they were doing.

All in all, I wouldn't recommend Backdrop Outlet to anyone. Their customer service was just plain terrible, and it made the whole experience a nightmare. If I could give them zero stars, I would.

I made an order from Backdrop Outlet in late July and received an order confirmation. However, I was disappointed to find that I did not receive any products after that. I tried to call them, but I couldn't find their phone number on their website. I had to go to Yelp to find it. When I finally got through to them, they shipped some of the products more than two weeks after the order was placed. They claimed that the rest of the order was back-ordered.

When I received part of the order, I found that two of the floor drops were identical, printed twice. I had ordered four different floor drops. I contacted customer service, and they shipped out replacements for the two missing pieces and gave me a mailing label to return the duplicates. I appreciate that they took responsibility for their mistake, but it was still frustrating.

They claimed that the back-ordered items were delivered to my front door, but I never received them. When I contacted customer service, they told me that I would have to have the post office track them down. However, the shipper is responsible for initiating traces, not the recipient. It was frustrating to deal with their incompetence.

Despite my negative experience, I decided to order five vinyl floor drops for my studio. I thought that it would be easy enough for them to print and ship. However, it has been 18 days since I placed the order, and I still haven't received any updates on the shipping time. When I emailed them to ask for an update, I didn't receive a response. It was only when I threatened to challenge the charge that they bothered to email me back to tell me that the items from the July order are still on back-order. They didn't provide any information about the floor drop order from 18 days ago.

I emailed them this morning and told them to cancel the second order entirely and refund me the back-ordered product cost. I'm not confident that they will respond, and I may have to do a chargeback with my credit card. This has been a frustrating experience, and I don't think it's worth the price savings to deal with such an unreliable company. There are plenty of other companies out there that are more reputable and easier to work with.

I ordered a 6x8 vinyl backdrop from Backdrop Outlet in October 2019 and was pleased with the product. So, I decided to order from them again in January 2020. I placed two orders for two more vinyl banners, one to be delivered in early February and the other in early March.

However, I was disappointed with the service I received. The backdrop due in February was not fulfilled, and I had to reach out to them to find out why. I was told that their vinyl printer had broken a couple of weeks prior and they wouldn't be able to fulfill the order in time. I was not happy that they did not communicate this to me and that I had to ask about it. I asked for a full refund, which they issued. I also asked for a guarantee that my banner would be delivered on time for the March deadline, which they gave me.

When the banner arrived in March, it was not what I ordered. Instead of a 6x8 quality vinyl print, they sent me a cloth version of the same size. The product had fingerprints all over it, streaking from top to bottom of the banner across the entire design, and a few images were very grainy where they were otherwise clear in the final digital proof, even when zoomed in.

I reached out to Backdrop Outlet to explain the issues and see what they could do to help me out. They were unprofessional and contentious in their "customer service" interaction. They could not guarantee a replacement in time for the event, and if I used the banner at my event, it would not be eligible for return. They accused me of trying to get the product for free and told me to be grateful that they sent me the fabric version because it's a more expensive product (it's not- it's the same price as the vinyl). They also told me to be grateful that they did me such a favor sending me something to use for my event since their vinyl printer was still down (they again never communicated this).

They sent me a "replacement" banner in vinyl, but it was the wrong dimensions and missing the entire top 1/3 of my banner design. The fabric banner was delivered back to them, and I asked for an ETA on my refund. They said they wouldn't refund me because they sent me a vinyl "replacement," so I sent them an image of that replacement showing how it's missing the top 1/3 of the design and asking again for a refund, offering to also return that incorrect vinyl reprint to them.

They responded by sending me a GIFT CARD for the value of the original purchase and told me they "do not do refunds per [their] policy as stated online." Except they previously told me they WOULD refund me if I returned the incorrect product, and they have refunded me before for the banner I never received in February. So now they're just refusing a refund entirely, despite sending me two incorrect products that aren't at all what I originally ordered, and I have to dispute it with my card company.

Hello,

My order was placed and paid for on November 11th,2023. To date I have not received a tracking number nor my product. I wrote a message to ask for the tracking number on January 11th 2024 and I have not received any answer as yet. Was this a scam? I am so disappointed because I never had a problem like this for all the years I have been purchasing from you guys.

Arleen Suzanne Singh

My small company has have been doing business with Backdrop since 2020. So when I placed an order on October 6, 2023, I fully expected to receive the 5 backdrop special.

Here it is the middle of December and I have not receive as much as an email response to any of my 4 respectful inquires. Of course I have never received the 5 backdrops, nor the requested refund. The Backdrop Outlet special was apparently too good to be true. And the company continues to send me specials advertisements, without a word about my current order.

I started sending emails about the status notice of "unfulfilled" on my account for order #463258. My emails fell into a blockhole of non-response.

I have been very patient and followed the company's policies. I am very disappointed. Backdrop Outlet's customer service is lacking. But more terrible is the feeling that this company is stealing from me by accepting my money but not delivering the products.

Ordered from Backdrop Outlet like a month ago and I've been trying to get in touch with them but no response. I don't know what's going on with my order and they haven't given me any updates. It's really frustrating because I need my stuff for a project. I'm gonna have to file a dispute today because this is just unacceptable. Their service is really bad and I'm definitely gonna look for a new provider. Don't waste your time with them, they'll just let you down.

I had a really bad experience with Backdrop Outlet. I was really excited to get my hands on one of their products, but after waiting for months, I decided to cancel my order and ask for a refund. It was really frustrating to have to wait so long, and I was really disappointed that I wasn't going to get what I wanted.

To make matters worse, even after I cancelled my order, I still didn't get my refund. I sent multiple emails to the company, but all I got were apologies and promises that they would take care of it. But it's been 4 months now, and I still haven't received my money back.

Honestly, I wouldn't recommend Backdrop Outlet to anyone. It's just not worth the hassle. If you're looking for a similar product, I would suggest going to Joann Fabric instead. They have a great selection, and their customer service is much better.

I ordered from Backdrop Outlet on January 3rd and it's now July 13th and I still haven't received my order. I've tried reaching out to them multiple times but haven't received any response regarding my order. I even asked for a refund back in April because they hadn't shipped it out yet and kept telling me they were going to send it out. They eventually cancelled my order but never gave me a refund. It's frustrating because I was really looking forward to using their products for my photography business, but now I'm left without any options. I wouldn't recommend ordering from them unless you're willing to wait an extremely long time and potentially not receive your order at all.

I placed my order with Backdrop Outlet on April 29th, and it's now June 6th, and I still haven't received my shipment or any shipping information. I've been given the runaround, and it's really frustrating. I've ordered from them before without any problems, but now it seems like they're trying to take advantage of my small business by stealing $408 from me. It's really disappointing and shameful. I strongly advise against purchasing anything from this company. They're a scam!

I bought a bunch of backdrops from Backdrop Outlet on October 20, 2020. I've been trying to get in touch with them a few times, but no luck. I still haven't gotten my stuff, and they haven't even promised me a refund. It's already December 8, 2020, and I'm going to have to call my credit card company to see if they can help me get my money back. It's really frustrating because I was looking forward to using these backdrops for some upcoming projects, but now I'm just stuck waiting and hoping for some kind of resolution. I'm not sure what's going on with Backdrop Outlet, but I wouldn't recommend ordering from them until they get their act together.

I ordered a backdrop from Backdrop Outlet back in September, but it's now November and I still haven't received it. I was getting pretty frustrated, so I decided to reach out to their customer service team to see what was going on. After a while, they finally got back to me and explained that they had been experiencing some computer issues that caused some orders to not go through - including mine. They told me that it would be another two weeks before my order would even be shipped out.

Well, it's been a month since then and I still haven't received anything. I have to say, I'm pretty disappointed with the customer service I've received from Backdrop Outlet. It's frustrating to have to wait so long for something that I paid for, and it's even more frustrating to feel like I'm not getting any answers or updates about what's going on.

Overall, I would say that my experience with Backdrop Outlet has been pretty negative. While I'm sure that they have some great products, the customer service side of things definitely needs some work. If you're thinking about ordering from them, I would recommend proceeding with caution and being prepared for potential delays or issues.

This company, Backdrop Outlet, has some serious issues with their customer service. If you do a quick search on the internet, you'll find a lot of negative reviews and even some lawsuits related to their former company, Props and Drops, and their other company, Kess InHouse. It's really important to do your research before placing an order with them. You don't want to get sucked in and end up regretting it later.

There are plenty of other reputable backdrop and prop sources out there, so don't feel like you have to settle for Backdrop Outlet. It's just not worth the risk. From what I've seen, they really are horrible to deal with. So save yourself the headache and look elsewhere.

I've bought a ton of stuff from Backdrop Outlet and I gotta say, I'm pretty disappointed with my last order. I never got my stuff and it's been like two months now. I asked for a refund but I haven't seen a dime of my almost $100. It's not cool that they just took my money and kept the products. I've been emailing them constantly but all I get are those automatic messages. It's not very professional to not have any real communication with customers. Plus, it's a pain to only be able to use email. Like seriously, where's my money?

I made an order on February 6th from Backdrop Outlet (backdropoutlet.com). They charged my credit card right away, and I even paid extra for priority mail to make sure I got my package on time since I need it for next week. However, it is now March 1, 2021, and I have not received any updates from them. I tried to contact them by email and phone, but unfortunately, I have had no luck. It is frustrating because I have ordered from them before, and this is the first time this has happened. To make matters worse, I still owe my credit card almost $300. Their customer service is really bad, and I feel like I have received no service at all.

I've bought stuff from Backdrop Outlet a few times now, and I gotta say, it's been a bit of a mixed bag. Every time I've ordered, there's been some kind of issue with my stuff. The backdrops themselves are okay, I guess, but the packaging is pretty shoddy. Last time I ordered, I got four drops that had these weird white blotches on them where the ink didn't take. And one of them had these red lines running through it like the printer was running out of ink or something. I mean, come on, guys, you can't send stuff out like that!

So I've been trying to get in touch with them for like two weeks now, and they just won't respond. It's super frustrating. And to top it all off, they don't even have a customer service number you can call. Like, seriously? How are you supposed to get anything done if you can't even talk to a real person?

Overall, I'm not super impressed with Backdrop Outlet. The backdrops themselves are fine, I guess, but the customer service is seriously lacking. If you're thinking about ordering from them, just be prepared for some potential issues and don't expect to get any help if something goes wrong.

On April 2, 2023 Order number 461904& 461905 I ordered some backgrounds on disc and also a Green diamond cloth green screen 10×20 and also a combo 10x20 white back and blavk back with stan d and I have only received the digital disc background downloads and it's now May 26, 2023 and I still have not seen or even been contacted by Backdrop Oulet and I would like to just get a refund and will take my business else where. All that I have receiving from backdrop

Outlet is that I have a credit for an amount that all they are trying to do is get me to buy more when they haven't even fulfilled my other orders yet. I will definitely not be ordering else from this company and I will only give them a 1 star review. I tried calling there customer service and there numbers don't even work. I just want a refund and really thought that it was a good company but I it's been over a month and they still can't fulfill my order pretty bad.

I placed an order for a Painted Scenics Digital Backdrops - Which was to be an actual Disc but they sent me a Download that did not or does not work. I have sent multiple emails in reference to all this and I have not been able to receive not one reply back - but the message I get after sending these emails to their website regarding my order "Thank you for contacting us we will get back to you as soon as possible." Well it's been three days now - three emails and no response back. I have also tried to call finding out all their phones for their website have all been disconnected. Their physical site phone in San Diego and their Toll Free number as well. Order was placed on February 27th 2023.

Used a gift certificate my daughter bought me for chrismtas to purchase some canvas prints (plus a little cash). Waited a month only to be told that they didn't have the canvas in stock. I asked for a refund and have been getting the runaround ever since. Customer service says they requested it from accounting, and accounting doesn't respond to emails. Customer service says they can't do anything.

Online I ordered a seven inch light barndoor. Two weeks has passed and no word from Backdrop until I called, they don't have it. Was Backdrop going to contact me? From the complains I'm reading this is there norm. Sad products look great online, customer service is not functioning. I will contact my credit card company and cancel the charge. I will not do business with Backdrop again and unsubscribe from their website.

I placed an order in late July. I received an order confirmation. Then, I received no products. Nothing. Crickets. I go to their web site to call them and find no number published. Hmmm. Thankfully I found the number on Yelp. Once I actually got them on the phone to ask about the order, they magically sprung into action (more than two weeks after the order) and shipped SOME of the products. Part of the order. The rest was "back ordered" they said.

Part of the order I did receive was four floor drops. Two identical drops, printed twice. NOT what I ordered. I had ordered four different floor drops. To their credit, they shipped out replacements for the two missing pieces, and gave me a mailing label to return the duplicates. That's the only reason they're getting 2 stars instead of 1.

They claimed the back ordered items were delivered to my front door, which was incorrect. When I emailed customer service, they said "They were delivered, you'll have to have the post office track it." In other words, "not our problem". Well, the SHIPPER has to initiate traces, not the recipient. Idiot. And, when I called them to let them know the tracking information they provided was the tracking information for a different part of the order entirely, the person on the phone confirmed that those products had not, in fact, shipped, but were back ordered.

(sigh)

So, despite their incompetency, I ordered five vinyl floor drops for me to use in the studio, thinking those would be easy enough for them to print and ship. That was 18 days ago. When I asked for updates on that shipping time via email, once again, I receive no answer. It was only when I threatened to challenge the charge if I didn't hear from them that they even bothered to email me back to tell me the items from the July order are still on back order. And no information was provided on the floor drop order from 18 days ago.

I emailed them this morning and told them to just cancel the second order entirely. I also told them to refund me the back ordered product cost as well. I'm confident I'll have to do a charge back with my credit card before I even warrant their attention. This has been a frustrating experience to say the least. There's a reason there are so many bad reviews about this company. I tell you, the hassle is not worth any price savings over a more reputable company.

8.5 weeks and my purchase has not been delivered, and the company creates excuses why they will not refund my money. Each time I have called there have been nothing but excuses as to why my money will not be refunded.

This is a company that I refuse to do business with, or will I provide any recommendations for in the future.

It is my opinion that consumers seek another business for your products.

On May 11, 2016 I placed my first and only order with Backdrop Outlet.com for one single 6'x8' backdrop and a backdrop/floor combo size 3'x4'.
May 18 I sent an email to the company inquiring about the order as the status still showed "partial" fulfillment and in their shipping section it states most orders ship next business day. I got a response from Amy explaining all items go through a printing process and some take longer than others. It was the combo items that were waiting to come out of production. Their website is lacking information and this would be good to be included in that section so that customers know there is actually a difference.
May 19 I received shipping notification of the single backdrop and I received it within a week. It was in a cardboard tube just over 6 feet long and had some weight to it.
May 31 I sent another email asking again what's taking so long as I still had not received notification that the combo shipped. The same day, Amy replied with an apology for the inconvenience but my combo had been lost in transit and she's put in a rush order for another one and will have it out to me by the following Friday.
June 7 I emailed Amy yet again saying I still have not received shipping notification and asked for a refund on the shipping cost as this service was unacceptable.
June 8 I received a reply from Amy saying she has personally placed my combo with shipping and it would go out that day. She says and I quote from the email "there is absolutely no way for me to refund the shipping expense however I have made sure that you will not be charged anything extra. Since this is an international order sometimes due to the bulk of the items additional shipping is required. In your case I have made sure no additional charges will apply."
June 15 I emailed her again asking for shipping information so that I can get actual confirmation that the combo had shipped and where it may be. I did not receive a response.
June 20 I emailed again saying 2nd time asking, can I get shipping information, again no response.
June 21 a delivery man was on my doorstep with a much smaller box about 3 feet long and very lightweight but he wasn't just asking for a signature, he was asking for another $20 in taxes and fees per the label on the box. I pulled the email up on my phone to show him there are to be no additional charges but he can't do anything about it so I call up Amy immediately and ask what's going on, this is what your email said so why the additional fees? She puts me on hold and comes back with an apology that she made sure there would be no more charges from '"the company" but have nothing to do with border fees. I summed up her email and made it clear that is not what was said and I would not be paying any more costs as this was an awful process all together for an item I should have received over a month ago. She tells me some orders have fees due to weight and size which I already know and understand but ask her how does the first delivery of a 6 foot box that takes 2 hands to hold not have any additional fees and this smaller, 3 foot box the delivery man was able to hold with 5 fingers does? This is not an acceptable answer. The delivery man got tired of waiting so he left with the parcel as I was not paying and I now have to go to the store myself and pick it up after tomorrow.
With Amy still on the phone, she offers me a gift card but my answer was no, she could call up the post office and pay the additional fee I was told I would not have as this whole thing was an unacceptable process. I told her she can refund my original shipping cost and then I can go pick up my order and pay the $20 but she tells me she has to discuss this with her manager and of course that person is not in today so she tells me she will get back to me tomorrow.
June 22 I received an email from Amy saying and her manager was conveniently not in today as well but was spoken with by phone and the manager had requested I send in a copy of the receipt for the extra charges, that would be forwarded and she would get back to me with the manager's response. That day I sent the receipt.
June 27 I sent another email to Amy asking for an answer and asking for the manager to contact me. She replied saying she has forwarded my information to the manger, will check in with her again today and tell her I would like to speak with her ASAP.
June 30 I emailed Amy AGAIN asking for the phone number to reach her manager directly. It's unacceptable to be waiting this long to hear back.
June 30 I received an email from a Wendy an in the email signature it says "customer service manager". She says and I quote "I will be going over your issue with my manager tomorrow morning and will contact you as soon as I speak with her".
I reply, I've been told this many times by Amy for over a week and am tired of getting the run around and wanted the manager to contact ME directly. This is the absolute worst service I have ever encountered. Wendy then called me later in the day to tell me she would be processing a refund to my credit card the following morning (July 1st) for the additional charge.
Today, July 6 I receive an email from Backdrop Outlet saying "your backdrop outlet gift card is ready" and it is for the exact amount of the additional charge to be used in their store at checkout. UNBELIEVABLE! I then sent another email to Wendy saying excuse me, but a gift card is not what was agreed upon, but a full refund for the additional charge, call me ASAP. I also left a voicemail for her stating this is completely unacceptable and demanded the refund she told me I would get on my credit card. This store will never get another dime from me, including by use of a useless gift card I did not agree to.
Still waiting for any response.
Needless to say, as nice as the finished product is, it is most definitely not worth the headache of this disgustingly poor customer service and I'll take my business elsewhere.

Today, I posted a review online and got a phone call faster than any other response. It was to tell me to take the review down and that I would not get a refund if I don't. She tells me, why would I give you a refund if you're going to keep a bad review up? Maybe because it's the right thing to do and people need to know what kind of company this is. My response? write more reviews on as many sites as possible so that people find it and stay away

I ordered $566 worth of photo backdrops, wind machine and plexiglass mirror. I received the plexiglass, but was told the other items were delayed a couple weeks. I was fine with this as it was at Christmas and no problem. First week of January I called and was told 10 days... OK... End of January, called and it would be 10 more days... hmmm... February called in and it was going to be the middle of March. They have already charged my credit card for the $566 even though only the $49 plexiglass shipped. I call in to cancel the order and fine.. cancelled. Well, today, I receive one of the backdrops (the expensive one) and am told they already shipped two others (LIE!) and that they were only going to refund a small amount of my original order. So, they ship me things after the order is cancelled (and I am told it is going to be March before receiving) and now they won't refund all my money. NEVER DO BUSINESS WITH THESE GUYS!. It is a total rip-off.