Banfield Pet Hospital
Reviews and Complaints

I had a diabetic cat that was at banfield for 12yrs in Sewell, NJ. Recently in June and prior to June I asked to have his glucose checked and it was never done. June I took him there for peeing all over my house . Paid extra to have things checked and for some reason they never found an issue which festered so much his abdomen filled with fluid and we had to have him put down in august. I spoke with the billing the day after we put him down and with no compassion they said we need the balance on his plan. I tried to reach the doctor at his hospital but he only comes to that area once in awhile. How is this satifactory. I do not think I need to pay this upgrade when I never used it and the remorse of both customer serice and the hospital was unacceptable.

Account 5237-[protected]

I am contacting you regarding upgrading my dog wellness plan.To obtain a chest x-ray which revealed he had collapse trachea which was cause by intubation during a dental procedure at this facility. Scruffy passed away July 3,2023. I tried to stop the automatic payment your customer service refuse to cancel the payments and keep sending me emails regarding his up coming appointments.

I am reaching out now with the request that the upgraded insurance account, be closed.This cannot be the public image that you would want tied to your company.

19320 Nordhoff, Northridge Treated by Dr. Del Pino, I

January 27,2023 given Guaifenesin , Hydrocodone given May 30, 2023

May 30,2023 xray for performed, June 1st results showed collapse trachea

My dog was suffering he could'nt bark anymore or even chew bones. Scruffy has been a lost to our entire family.

I enrolled two of my dogs in a banfield wellness plan last year. Life happens and I did not take my dogs to another appointment for a while but I continued to receive emails and texts reminding me to schedule another appointment and the perks of my wellness plan for a few months so I did not know anything was wrong with my billing. Fast forward to today when I took my dogs in to get caught up on their vaccinations and the receptionist informed me that I was in collections. I called banfield customer service and was told my very first payment that was billed in october of 2022 did not go through and the bank could not tell them why. She claimed they tried to contact me but the only communication from banfield I ever got was when my dogs appointments should be made. I am being told I owe over $1400. I have already scheduled an appointment with a different vet to get my dogs taken care of. I’m extremely disappointed with this service and how the customer service representative spoke to me today. She said I could make payments and get another wellness plan. Why would I want to after what happened with the last one?

My cat passed away, and I'm trying to cancel the Wellness Plan. During my phone call, the Banfield representative says, "The cost to cancel this plan is $465.63". The slogan on their page is "Here for love". What do they love? Money? I didn't see any love for pets and humans. Also, the same representative threatened debt collection if I will not pay in full.

I was in route to pick my dog’s medication up. I was caught in traffic so I called. In doing so I kept getting the the we’re closed message meanwhile it’s only about 5:30pm and the clinic is supposed to close at 6:00pm as stated per voicemail and website. So I proceeded to call pets smart where this banfield clinic is located. I spoke with someone and they checked on the situation and informed me they were having issues with the phone and it was ok to call back. I did so and I spoke with a young lady at this point it’s about 5:40pm. I told her that I was in route to pick up my dogs medicine and that I would be there by 6:00(closing time) maybe 6:05 at the latest. However, she told me that the register was already closed and that I would have to come another day. I mentioned that I would be there by 6:00pm and again she told me that she could not help even if I did show up before 6:00pm because as she stated the registers had already been closed. I am partially handicap individual that does not drive at the moment. Meaning I have to inconvenience someone or pay money to get from place to place. So for her to tell me to just come the next day when their not suppose to close for another 15 mins is unprofessional and bad business when I’m paying for ur services.

Good morning, I have been bringing my grand dog Meela to the largo hospital for a very long time. I am sending this email because the system you have in place there is very bad. when you call them the phone rings forever, you have to keep hitting 0 6 or 7 times before someone picks up. Please find a new phone system. its so bad they still have the thanksgiving message on the answering machine. I put in a request for a refill of Meela forever Medicine yet I'm get the run around. it's so bad now that the doctors don't even know the Medicine they prescribed and if your dog doctors not there no other doctor there can help to ok a refill a prescription. I am very upset this is the 2nd month I have gotten the run around on Meela refills. I place that order on the 2nd of July and Meela does not have her medicine yet. I am asking for someone in your organization to please take the time to spend a day with them on surprise visit or call and see how you do on the phone. my number is [protected]. I Really hope something is done asap before our pets die over a phone or a doctor not on call there and he's no help because he or she was not the doctor that prescribed that medication.

A very DISAPPOINTED Customer in the largo hospital.

I'm filing a complaint against Bandfield Pet Hospital. They opened an account that I did not authorize to open in my name. My previous account was charged off and paid in full removing me of any responsibility. When I contacted Bandfield upon my account being charged off, they confirmed that the account was closed, so why am I being charged for a billed that I did not authorize. After speaking with a Banfield rep, they confirmed that the plan was reactivated without my written or verbal authorization. What is Banfield policy? Do they not check for ID to confirm signature Authenticity? I have not received no noticed of any active plans until today receiving a letter in the mail about a bill. No one from the Banfield sent me any correspondence about an active plan. I need this complaint to be filed.