Bank of America
Reviews and Complaints

We have been Bank of America Alaska Air/Visa card holders for over 30 years. Recently we have experienced a wave of problems with egregious behavior and bad acts by participating merchants. Bank of America dispute department has done anything to help us.

Their legal department has not even responded to our request for tape or transcript of a tri-party recorded conversation with Aloft Hotel representatives who behavior was so egregious and in violation of their merchant car services that the Bank of America representative rightfully called them out for their bad acts and conduct.
I could have equitably resolved this issue with the Aloft Hotel - if only - Bank of America they would have provided a letter reaffirming their verbal conversation that our card was not suspended, nor any charges denied.

Bank of America dispute group did not support us with inappropriate charge from a disreputable auto transport company company even though we provided them with written email documentation regarding their failure to meet the terms of the contract and duplicitous business practices. It should be noted the Better Business Bureau even had action pending against this transporter for false advertising.

Bank of Amercia dispute did not help us resolve an issue with Direct TV and ATT Merger where we were inappropriately billed. It should be noted ATT finally acknowledged their error made amends but without any help from Bank of America.

During the past few months are credit cards have been compromised numerous time which have disrupted our use of our cards at the most inopportune times - out of area vacations and trips.

Lastly, we requested a AAA Bank of America card for the rental car auto insurance benefit for an upcoming and extended trip to Europe and they would only give us $1, 000 which was inadequate to our anticipated costs. In contrast - Chase Bank with minutes gave us a preferred client high level travel card with significant limits and travel benefits way beyond our expectations.

We have been loyal Alaska Airlines and Bank of America customers for years and will continue to use your services and card on a limited basis - due to our extensive travel history and future plans with Alaska. However, something is seriously wrong at Bank of America and the dispute group and legal group has done nothing to help me.

I was added to my Son's account while he was overseas. My Son said Bank of America wanted me to update my information on his account. I called the B of A number, they wanted to know if I was retired or still working and did I make more income with Social Security or my retirement. I bank with a different outfit and this information was none of their business. The woman said she would freeze my sons account if I did not answer the question, which she did anyway. Please do not bank with Bank of America, you need an institution to serve you not to control you.

Every year we receive an analysis on our mortgage account stating that our house payment will be going up (which we expect) however Bank Of America has completely changed the amount! We have in writing that if we pay the escrow shortage of $115.28 by July 18, 2019 then our payment will be $765.38. We called in on Friday July 12, 2019 to make the escrow shortage and then we were informed that we needed to pay $198.00 plus some odd cents and the new payment will now go up to $774.99! This is false advertising, bait and switch and other things I am sure! I am making a formal complaint about this ...we have had nothing but trouble and fights every year in June when this analysis comes because they always want to hike the payment up way more than it should be. I don't understand how this company can get by with increasing the shortage amount as well as the monthly payment when we have in writing what it would be! He tried to tell us it had something to do with our insurance however this letter does not say anything about these amounts being contingent on what our insurance comes back with in August. The analysis was done in June and only done once a year so how can they analyze it again a month later! I can understand (and fully expect) that it will go up again for next year but this insurance amount should be applied to next years new payment not this years! I will gladly provide you a copy of the letter we received spelling out what the new payment should be prior to, the bait and switch!

Hi there,

Greetings for the day. Hope you are doing well at your end.

Firstly I would like to give you all my details so that it will be easier for you to fetch my records and you may work faster to resolve this issue.
Name :- Sumit Aneja
Account Number :- [protected]
Contact Number:- [protected]

I would like to raise your concern towards the issue that took place on 22nd of may, 2019. We are having a small business account with you. On October 17th, 2018 your merchant account team hold our funds and promised to release it after 6 months. Then after 7 months of hold they released the funds and transferred to bank of america bank account, that is mentioned above. I have attached screen shot as well for the same as a proof. I have sent an e-mail for the same to our relationship manager, her name is Jessica Londin. Her mail id jessica.londin@bankofamerica.com . I have been taking follow ups from her since 26th may, 2019 but she hardly replies and said that her associate will take care of these funds to get transferred into my bank account. Her associate's name is Richard Lasky & her mail id is richard.lasky@bankofamerica.com . She never bother to reply on this issue. I have been calling Ms. Jessica Londin 10 times a day but it's all in vain. I haven't got a prompt reply till date that when this amount will get credited into my bank account.

One more issue I am facing is that my online account is blocked and I could not access this account anymore. Is it possible that you may deliver a check of this amount at my registered address so that I can deposit it manually into my other account or get cash from bank. Please, please & please, find a way out for this as I am looking forward to this amount & I am in big need for this hard earned money.

I shall be very grateful to you & hoping a fast revert in this case. Kindly do the needful as it's been one and a half month I am waiting for this to happen. I hope I will be treated as a valuable customer of your bank & I will get this sorted out ASAP.

Regards,
Sumit Aneja
Call :- [protected]

June 20, 2019 at the BOA in Hixson, TN paid off my auto loan with cash. Was told by the employee that I would receive the title in 7 days and confirmed my address. A few days later I called customer service to verify they had the correct address and make sure my old address was not on my account. They assured me it was being sent to my current residence. July 1, 2019 I called customer service to check the status. They told me it had been mailed and should be receiving it, once again confirming my address. (I have now sold my car and new owner is waiting on the title.)

July 3, 2019 I go to county clerk to just ask for a duplicate title. They inform me that the lien is still on my title. I immediately go to my local BOA. I ask for the lien cancellation document. The man helping me has to call customer service to ask what to do. They inform him that lien cancellation papers cannot be sent out until 10 business days after the title was mailed. But, I should be receiving my title any day. That is when the employee on the phone tells me that the title was sent to MY OLD ADDRESS. The man says to call customer service when the 10 days has passed and they will mail me the information I need for the lien cancellation.

I call the morning of the 10th day (July 5, 2019). I'm told I cannot get a copy of my title, but they will submit a request for the lien cancellation document to be mailed and that it will take 7-10 business days to be completed and then another 5-7 days for mailing! BOA will also not electronically cancel my lien through the state system and are making we wait. No one was apologetic or offered to do whatever it took to help me even though this was their mistake. Even talking with a supervisor was a waste of time. This is unacceptable. I will never recommend them and certainly will never do business with them again!

Application number :[protected]

I was recently declined a business loan due to unsatisfactory payment history. I have a credit score averaging 742-753. I had 1 late payment in 2011. That was the last derogatory remark on my credit history as far as payments.

Since 2012 all payments have been received 100% on time. Just checked again. I check my credit report often. There is no way my credit report was even reviewed.

Poor Poor practices

I have previously lodged a complaint with a woman Carrie called me leaving me a message about the prior complaint I lodged. She left a contact number (her direct number), in which I have been calling back several times a day trying to get back in touch with her. I keep getting a recording stating the "the person your trying to reach is unable to take your call at the time and does not have a voicemail set up. Please try your call again at a later time." This is not professional at all. I have had $197.33 taken out of my account. I am tired of the terrible customer service. I was initially told the money would be back into my account within 3-5 business days. Here I am 21 days later, which mind you it is an escalated case, with no type of information as to where my money is. I have contacted the company the money was suppose to go to, they received the money when I paid it, not when your bank deducted it from my account. Now that I have done some research, I am seeing there have been changes make to my monthly statements. They are not as they were sent to me. I am filing a complaint with the Better Business Bureau. I have been with your bank for almost 11 years. I have read many complaints against your bank. I now wish I would have never opened an account with your bank. A lot of my monthly statements have been altered. This is not good customer service. I wish to speak to someone who gives a crap about their customers. You all cannot keep taking peoples money and jerk them around when they call to find out why. I have been told so many dates on when the money will be back into my account, and I still do not have it. I am now wondering just how much money your bank has taken from me over the years. I would have thought with having an account with a bank that my money would be safe and this is not the case, not at all. Please have someone, a legit person with a call back number that works call me. My name is Patricia Garris, my number is [protected]. I will be waiting to hear from a person who is supposed to care about customer service.

I have been with BOA since they swallowed up I believe it was nations bank. I received a letter that said they were closing my payroll account for no reason. I just ordered 6 months of checks which i am now having to eat. I did everything they requested as far as positive pay and ACH positive pay all of which cost over 1, 000.00 a month in service charges. They are causing such a hardship i am just worried about finding a new bank ordering checks and having everthing in place to pay employees and paying taxes with new account in place and pin numbers.

their is one teller who just stares at you and won't assist you at all, this branch is terribly mismanaged there are always 1 or 2 tellers and 10 plus people in line the employees, just walking around clueless and don't manage a thing or dont even bother to jump in to help, they clearly don't care about customers and have undercut staff for their convenience. 4000 N Federal Hwy, Boca Raton, FL 33431 that's the location

Bank of America Corporation has sent two conflicting letters to purchase flood insurance in two days for my property located at 22733 N 2860 rd. Kingfisher, OK. According to FEMA maps, my home is NOT in a flood zone. I have called Bank of America Corporation to dispute their request and uploaded the FEMA map at their request. My home is located west of the flood area and at a higher elevation. See pictures of letters attached to complaint/uploaded. I also called FEMA to confirm my property location and zone.

I have been with BOA for over 10 years now. I have not had any issues until now. I set up an automatic payment with Verison. I made my payment early, not knowing I had to call Verison to cancel my initial payment. I called BOA right away when I saw they took the money out of my account, they added a $35. NSF charge to my account. The representative was really nice and willing to add a temp credit to my account in the amount of $197.33. He stated he would be emailing me the documentation to download, sign and email back. They never emailed it to me. Instead they mailed me the documents. I received them 3 weeks later. I did not notice there was documents that needed to be signed on the back. What bank does this. Almost like they wanted me to mess up. I did sign and date on the bottom of the page and returned. I received the same papers 2 weeks after that the same exact papers. I did the same thing. I never received any notification of the claim. All of a sudden 2 1/2 months later, they take the money out of my account again and adding the overdraft fee again. I called, they stated they did not receive the documents. I told them I sent them, they said due to the fact I did not sign in the right place, they denied my claim. I at that time went to the branch I deal with. The printed out the documents, I signed in the correct spots. They stated it was escalated and it would be 3-5 days and it would be back into my account. Here I am almost 3 weeks later and they have not put the money back into my account. I called Verison, and they said they never received the money, I checked my statement, and it doesn't even show they took the money out. They are covering their tracks. I contacted one of the CEO's and left a complaint. She called me 2 days later. I was at work and could not take the call. She left a message, so I called back. Funny how she is a CEO and she is not available to take my call and does not have a voicemail set up. I have called several times and still no luck. I will close my account with this crappy POS bank as soon as my money is refunded, if ever. I am contacting Consumer Affairs about this matter if there is nothing done about it soon! Stay away from this bank. They are theives.

Warning do not Bank with Bank of America. I made a cash deposit at a branch and thier ATM went down in the middle of the transaction. I filed a claim with them immediately, and they had there ATM back up and working in two hours. But they tell me I have to wait up to 2-10 days for a provisional credit, or up to 45 days for them to investigate. What a bunch of CRAP. You going to tell me it takes that long to verify my deposit. It's their ATM which they have more control over, more than us the consumer.

I'm looking for a new bank that works for their customers and not a Corporation that rips you off, and expect for you to put your life on hold. For thier equipment failure.

I noticed an unauthorized charge on my debit card. A company I had made a one time purchase from had charged me for what I do not know, about a month after the purchase to which I had agreed. I called the Claims Dept and spoke with a nice elderly woman in Tennessee who said she had to transfer me over to someone who could handle the dispute. I, of course, had to give all my information AGAIN, which is a hassle, but the woman I was speaking to now was unpleasant. Before I barely started explaining the situation she was interrupting me and forcefully stating back to me what she thought to be the situation but she was WRONG. I corrected her over and over again and she said she would put "my information, although it was inaccurate and false and incomplete" through as the claim and I'd just have to see what happens with that. I told her I had made a purchase prior to the unauthorized charge, a single, one time only, NOT recurring, NOT A SUBSCRIPTION, NOT A "have to cancel prior to trial membership running out" type of deal. I made ONE purchase. I DID NOT GIVE PERMISSION OR SIGN UP FOR OR AUTHORIZE ANYTHING ELSE FROM THIS COMPANY. She said that was not true, there was no previous purchase and so obviously I made THIS purchase or how else would they get my debit card information. She was RUDE, UNPROFESSIONAL & THE MOST UNHELPFUL "CUSTOMER SERVICE" PERSON (I'll use that term loosely as well) I have ever encountered. I asked to speak to a Supervisor. She stated that was not going to happen. I lost it and told her to "F off" and she hung up on me. I looked at my bank statement and LO AND BEHOLD, 21 DAYS PRIOR TO UNAUTHORIZED CHARGE IS A PREVIOUS CHARGE FOR THE EXACT AMOUNT I'D TOLD HER TO THE EXACT SAME COMPANY. RIDICULOUS. That is a waste of space, a waste of salary and a complete waste of everyone's time. Her name is Lori or Laurie, out of Tennessee. And her customer service skills SUCK. I called back and filed a dispute...we'll see what happens. I am surprised by this incident, I had to file a claim a few years back and it was LITERALLY painless. Excellent service. Could not have been handled better. Today, because of her, I needed my blood pressure medication. She should not have a job in service. Of any kind. The WORST. Hope she reads this.
Amy Skinner
[protected]
(this card has been canceled due to claim)
809 W. Laguna Dr.
Tempe, AZ 85282
480/255-8340
[protected]@hotmail.com
First authorized transaction 05/07/2019 $4.97
Second UNauthorized transaction 05/26/2019 $69.97
HBWELLNESS is the company

I have tried for several months to close my BofA account and to get the check balance of the account sent to the UK.

As I am in the United Kingdom and do not have a US cellphone I am unable to use the Surgard system to implement the above action. Having spent many hours going through various call centres I was advised that the above had been sorted out and that a check for the balance would be sent to my UK home address. This did not happen, and I only received a letter requested that I complete a USA format form (unsuitable for the UK) and get it witnessed and sealed by a notary (which would cost me money and inconvinience). The letter did not state the address that this form should be sent and for whose attention.

Can BofA look into this and advise why I have to keep advising you who I am when you have corresponded with me at my UK address for years, and why your systems are totally USA centric and do not assist customers that reside outside the UK.

My name is Pauline Beale and I live at 34 Westerdale, Thatcham RG19 3XA United Kingdom. My account related to the BofA branch in McNab Road Pompano Florida.

The above detail should give you sufficient detail to trace my account and verify my identity etc my email is [protected]@yahoo.com

I have 2 credit cards at Bank of America. I noticed the card I was using had a high APR now. My credit is excellent, so I called to have them review/lower it. They agreed to lower it. I noticed three days later that the change was applied to the wrong card - the card I wasn't using. I call the credit card customer service department to have them correct the mistake. They said they had no way to fix it, because they couldn't contact the department that does it, because they don't have their number. I have to have an offer available to do it. Naturally I don't have an offer available, because it was just used to make the change. Unbelievable. So, I'll be transferring my balance to another card and closing these. Ridiculous.

Hi so I'm trying to get my western union confirmation number and I've been on hold for over 2 hours! I've made multiple calls, I've even called from other phones simultaneously with in regards to my phone.
Heck I'm listening to the hold elevator music right now as I write this email!

I have 2 separate calls going out on my iPhone right now too...
This is ridiculous

I called earlier around 9:30 am talked to the lady and she was able to get my funds transferred to western union because my Edd Debit Card wouldn't be here for another week and I need the money now so she told me. To call back at 12 pm which was to receive my confirmation number.

And I've literally been on hold for forever I don't understand

Can you please contact me immediately
Or just send the confirmation number
Please and thank you

My name is Dylan singer
My number is+[protected]

Re: account number [protected]

According to Ensemble Senior Apartment management declaration the rent payment was not received by of the end of the day on 06/06/2019. I was charged with $75.00 late fees on 06/06/2019 in accord with rent payment delinquent policy and yet I was required to deliver with the Cashier Check rent payment and late fees at earliest date and time possible in order to avoid additional $10.00 per day thereafter.

In reference to my Billpay policy agreement with BoA the actual payment due date delivery was scheduled on 06/03/2019 or 2 days prior due date for late fee charges. Since I'm not in control of nonconformity with actual delivery, I'd like Bank of America to reimburse me late fees or negotiate with Ensemble management to waive late fees charge.

Please advise when the funds were withdrawn if funds were delivered on same date - 06/03/2019, according the information received with BoA reminder dated May 29, 2019.

Best regards,

S. Pashkovsky

June 4, 2019
The Bank of America Po Box 982234 El Paso Texas [protected]
Subject: Bank of America Card /Customer complain:
The Customer Service : The complain Division and Customer Service Department
I was disappointed with the outcome of the credit matter in my account. Upon receiving your letter dated specifying that I have the my delay payment which made a bad record to personal credit.
This what happened: 1. March 9, 2019 I made a payment by phone ofmy Bill *$ 72.33 using my Capital One Checking that was stored in my bank accout record system. Mach 13, 2019 I called BAC that I have an Emergency trip t the Manila on March 14th returning May 12th, 2019. I specify to them that I will not be using this card for that given period of time. I urgently request the customer service to give any outstanding transaction that might be bill to me for April payment date so I can pay it now in in advance. The Cust. Serv. said there's no outstanding transaction. We came back May 12 and start checking all the Bills, statement, etc. and notice the problem in my account.
I call the BA Card Dept. and spoke to Kaycee the customer service and asked why the payment was returned. I requested Her to check the reason and specified to Her that I have been using this checking account that was stored in the Bank record system always in paying my bills and it's alright except now. I asked Her to check the check number and read it to me. We found out one the number was wrong. Surely I told Her that my bank will not honor that. It's the Bank employee who made the mistake in processing the payment with wrong checking account number. It's not my mistake and She agree . I request her to correct the record submitted to Credit Bureau, She said she will . I also asked How much do I have to pay She said $ 75.00 so I paid with the same checking Account. I have known later that balance was $ 84.59 with the returned check $ 72.33 and $ 12. 26.00 the transaction made on Feb. 12, 2019. This $ 12.260 should have been paid also on March 13, when I specifically request what ever outstanding transaction before March 13 so that I should have paid in advance . This what I do on my other account. { Credit cards / insurance/ property taxes, etc. } I pay all in Advance before I leave. Actually once I used the Card to purchase and was approve, right away it will flag to my account. Thereby it will automatically be register to the account on the same date.
May 25, 2019 I receive the letter from Bank America indicates that no bank error was made and payment record is valid and will not be removed. "30 days past due in April 2019" I di-s agree with this Bank statement for the reason that its's the bank employee mistake in processing the payments. for what ever reason and nobody was doing the effort to check. It should have been corrected and be reprocessed ( re-send with the correct check number). I never thought that this easy problem to solve this will cause my name to be dis-credited. May 28, 2019 I have called the Trans Union, Equifax, and the Experian and explain exactly what happen. I also request them to file a disputes that I do not agree what you (the bank) statement that I was delayed in my payment that gives a bad record on my personal credit Rating.
I also called the Bank OF America Customer Service, explain what happened I told I disagree with report and request to file disputes on this matter. .
Your understanding with regards to this matter will be appreciated. Thank you

Very Respectfully;

Artemio R. Reyes 15 RUSSELL AVE., NUTLEY, NJ [protected]
cc. trans Union, Equifax and Experian Credit Unions bcc. file

NOTATION : ( see the full explanation Above )
1. May 9, 2019 - payment was made: Please Noted that fault was made by employee of Bank of America who process the payment using the wrong Checking account Number. Nobody do the effort to check and correct the mistake. This checking account number was store in the Bank system and it was alway use in paying bills.
2. March 13, 2019 I called the bank to place a notation n my account that I have an emergency travel on Mach 24 Returning May 12. I requested the card customer service to give any /all outstanding transaction on my account ( that must be after the cut of date from February to March 12, 2019 ) that may be included in my April 2019 Bill Statement. The $ 12.26 should have been paid in advance
3. May 15., 2019. After discussing with the customer service I asked how is my balance after the mistakes. She said just pay $ 75.00, it should have been $ 84.59 ( $ 72. 33 returned payment plus 22.26 purchase made on Feb. 12 ) . 4. This is the only bad issue in my credit report, I have been maintaiening my credit to excellent standing and Everything is on good standing except this Bank Of America card problem issue.

Why my mobile app always got locked out! This causing a lots of problems to me about why it always keep happening restart all over again so fast, about why my mobile app always got locked out? I dont even know why this always keeps comes up happening all over again so fast. I need your phone call to go talk about this. I always need the reason why my mobile app got locked out cannot login.