Bank of America
Reviews and Complaints

Last September, my mortgage was transferred from Taylor, Bean and Whitaker to BAC Home Loans Servicing, LP. During this transfer, my August payment has never been accounted for to date, even at 9 months later. I keep getting collection letters, late charges, etc... for a payment that I made. It's very disheartening to know that in these tough times, I am 100% current on my mortgage yet BAC has yet to recognize the correct status of my account. Every time I call, they keep telling me that it's still held up but all of the late charges will be dismissed once it is reconciled. They also told my that I was lucky to only have the August payment in this blackhole as others have both Aug and Sept missing. And I have called BAC a lot! I am to ignore the calls and letters per their direction but that's hard to do. Will this ever get resolved or am I destined to continue this harrassment for the life of my loan with BAC? We're coming up on a year now and especially for a big bank, I do not understand why this isn't resolved yet. Maybe that's the problem... big bank. ([protected]@yahoo.com in Thornton, CO)

June 5, 2010

Bank of America
CA6-[protected]
PO Box 5170
Simi Valley, CA [protected]

Re: Loan # [protected]

To whom it may concern:

First I would like to say that our family is being harassed by Bank of America and we are formally asking you to stop harassing us.

We did a loan modification with BofA in October of last year, it was finalized in March of this year. Your bank was kind enough to reduce our payment by 50% for 12 months. We appreciate that very much because it has allowed us to continue to make our payments on time as we have always did. In March, when we got word that the modification was done and we should start paying $269.18, we were please. I then started making that payment on time every month. Then in the late part of May I started getting calls from a loan counseling center, on my house and cell phone, sometimes up to 6 times a day. The people were telling me I was late, I knew I was not and told them there must be a mistake. The first few times they said the loan modification was not showing up and next month it would be all fixed. Well, next month came and the phone calls came along with it.

One day this past month I spent 5 hours on the phone with 2 different Bank of America departments. One department showed my loan mod was done and I had made all my payments on time and the other showed I was not making my payments and I was late. Neither one of these departments would talk to each other and they claimed they were unable to do a conference call. BUT at the end of the phone call I had a supervisor on the phone and he promised to have the loan mod negotiator call me within 48 hours to fix the problem. 48 hours came and went and I never heard from her, still haven’t. Then the calls started again! I spoke with a lady named Rosa, Rosa told me she saw everything I was telling her was correct and she was going to talk with her supervisor and get everything corrected, that never happened.

The 50% that the loan mod discounted my payment is showing late every month although I am making my payment every month and have done so since I got this loan! This needs to be figured out and corrected today. I am tired of trying to play nice and I will report Bank of America if this does not get fixed by June 30, 2010. I am doing everything I am supposed to do and Bank of America is not, you are simply harassing me and my family. Please review my account and fix it so the phone calls stop immediately!

Also, if you have been reporting this late on our credit reports I would like it corrected along with a letter of apology sent to us, just incase it does not come off the credit reports as lates!

Thank you,

Kevin and Maria Hickman

My credit went from 794 to 642, in feb of 2010.Bank of america (bac home loan) put a remark on my credit saying (paying under a home modified payment). This is not true i make the full 2470.73 payment on time every month and have not been late.I have cantacted b of a 24 times, they say there are no negative remarks on my credit report.Well my own bank will not give me a loan at the best rate.B of a sucks and i hope to never do bussines with them.I am trying to sell my home to get away from them.No body in that company knows what to do or how resolve this problem.I go to the local branch on 7th street in grants pass, oregon.EVERY ONE THERE IS JUST DRAWING A CHECK (LOST)

Hopefully everyone will read this and take it into consideration. Bank of America has set up there rules and policies to rip off the common consumer. There policy basically states that they can chose to cash a check anytime (even if its post dated or past 6 months). they can then charge you an overdraft fee or whatever fees may arise because of the early or late cashing of the check. There resolution to the problem is that you can put a stop payment on the check, which is obviously at a cost. See for yourself. bank of america.com, search deposit agreement and disclosure select number 4. click deposit agreement and disclosure. go to number 13-K. read the section regarding stale dated and post dated checks.
https://www3.bankofamerica.com/deposits/odao/popup/disclosure_popup.cfm?template=dad&RequestTimeout=300#13k

My house went into foreclosure after several months working with the fraud department also office of the President at B of A they gave me a case # but did nothing about it and then closed the case without even letting me know now my home has a foreclosure sale date March 11, several of the my loan documents were falsified I requested information and proof of this information B of A could not get me the information they told me to call the police, also I’ve been living in the wrong LOT # I for the class action against countrywide? they have already been fined 7 million or something large., the title company and the mortgage lady who was only a notary). everything the attorney general found on their practices that was illegal, they did to me. so how do I get in on the class action?

Be warned about Bank of America Mortgage Practices! Bank of America has committed mortgage fraud in our home loan contract by changing the status of our loan type and structure of the loan, by adding PMI, "AFTER" the closing, and without notification that they were changing our loan within thier system! And they most certainly have done this to hundreds, if not thousands of others throughout 2008 & 2009. If you do not pay PMI to Bank of America, then you need to conduct a thorough examination of your loan documents and run the figures through an amorization calculator. There are actually 3 different ways that they could have calculated your loan. I suggest running all 3. We found out the hard way that our loan type was changed when we tried to refinance our current loan with another bank! We had already payed for the appraisal ($350.00 dollars) and the new bank was pulling the payofff amount and found that within the BoA system, the type of loan we had was actually different than what was on our loan documents. When I contacted Bank of America about this they stated that they had payed for the PMI issucance "AFTER" our closing. The PMI department at Bank of America then stated to me that PMI costs were added into our APR and that is why the percentage rate is higher. I then ran the figures and sure enough the difference in the interest rate over the life of the loan came to within a few dollars of the amount that BoA had supposedly payed for, but had actually charged to us in the annual percentage rate! I have made complaints to the regulatory agencty that governs National Banks, the "Comptroller of the Currency Administrator of National Banks or OCC", they sent the complaint to the bank, the bank responded and apparently directed them not to discuss or release any ionformation to me about this issue. I have also filed a complaint about this with the Texas attorny Generals Office. If you suspect that you are a victim of this fraud as well, you can file complaints on-line as well. Please do so so this can be stopped before anyone else if ripped off by Bank of America!

Bank of America/BAC Home Loans Servicing LP would call my home phone every hour from 8.30Am to 9 PM looking for a Marcus M, unfortunately that person have never lived at this phone number address as I have been living here for the past 15 years. I informed Bank of America/BAC Home Loans Servicing LP and they said they would remove my number. Days later I am still waiting for this to happen, the harassing phone calls continues on Saturdays & Sundays as well.
Who else should I caomplain too!

Bank of America is a very dishonest bank, there thing is to trick you or cheat you in anyway possible. And believe me when i tell you that they are liars. I don't want to spend all day writing a book on how they have cheated me but i am going to take the time to post this so when people come to look they will find yet another person saying that the things bank of America are doing are against the law. who is going to protect the people from these bullies? they are picking on and ripping off the elderly and so much more. its disgusting to use the word America in there name.

In my last twenty year I have not experience any worst customer services which I experience on 1/22/2010. I am 20 years customer and paying my bill on time on two cards. Bank of America Visa and FIA Master Card. I called because they reduce my credit line and that effects my credit. Upon calling the ### of BOFA closed my accounts with insulting remarks for my credit report. Which was result of Furlough since I am a state employee (CA). I dont know how to deal with this.

I understand ifI am over on my account then I have to pay the fee.

BUT why do they have to hold my deposit which more than covers my purchases so that i get overdraft fees, My deposits went in first.
They also move your largest purchase even if it was you most recent to the back of the line so that all the other posting bounce as well.

I am a mother with 2 jobs and 2 girls to support and I have just got assessed a bunch of charges so basically my pay from my second job is gone.

Please tell me where to get help. Again I understand one if the recent purchase is over but to move everything around is really unfair.

Thanks you

Account pictures on request.

For the third time, Bank of America has "forgotten" to pay the real estate taxes and insurance on a mortgage that they service and for which they have a hefty escrow balance. What happens is that
(1) we receive the notice that our insurance is expiring and/or our real estate taxes are in default, (2) we have to call Bank of America and suffer through endless "push button " (for which escrow issues is not an option) and bad music, to inform them that they forgot to pay. In two of the cases, we had to FAX the bills to them, and in the most recent case (after an hour on the phone) they said that they will straighten it out without our faxing things in (we'll wait and see). Each time, they blame the problem on the County tax office and the insurance company, but this never happened with the same parties on our previous loan with BofA. The County states that BofA has not done what they need to do as a loan servicor with an escrow obligation.

We are resigned to the fact that they have a glitch in their system and cannot handle the escrow payments. I am looking forward to paying off the loan so that we can make these payments directly.

In our last call, the customer service agent mentioned that they had merged servicing systems with Countrywide and that this may have caused the confusion. The timing of our difficulties matches the Countrywide merger. While I can understand the confusion, if you have a business system with a terrible glitch and you fail to correct it, it is bad business. Once, I can understand. Twice, I wonder why they don't fix things. Three times? Bad business.

While I have had BofA mortgages for over 30 years, if I need another mortgage I will look elsewhere.

I was short selling my home, I received an approval letter from Bank of America on March 5, 2010 that approved the short sale as long as closing took place before April 19, 2010. The buyers completed their inspections, obtained financing and signed all the appropriate closinf paperwork on arround April 12, 2010 the final settlement statement was sent to Bank of America for final review as requested in thier letter and the closing agent received notice from Bank of America that they had foreclosed on the property on April 7, 2010 and that they could not move forward with the short sale even though they had supplied a letter stating that the sale was approved as long as they received their funds by April 19, 2010. I have copies of all the letters and documents and I am learning this is a common practice oc Bank of America.

I requested a replacement debit card on April 2nd, I was told it would take about 1 week to receive. On April 8th (4 business days after the reqeust) someone deposited 2 bad checks using that card at 2 different ATM in city's that are not close to me. They were both Bank of America checks payable to me, and the signature on the back was just my first name. These people then tried to use that card to purchase goods and withdraw a large sum from the ATM. I do not keep alot of money in there so those were denied. Bank of America closed my account due to fraud. The card must have been stolen from my apartment mail box or it's an inside job. I have made a police report for the stolen card. I have never received a call or paperwork from the bank after I made a fraud claim. The biggest problem is that the day they closed the account my paycheck was direct deposited. I have had the same employer for 7 years and been a customer of the banks for 17 years. Since they closed the account they mailed me a cashiers check on Friday April 16th to this day May 3rd I have not received it. When I call the department that closed the account I was told they couldn't do anything until the check has been out for 15 business days! Get real in this day it does not take that long for anything to get to you. They must be using the Pony Express! I have gone to several different bank offices and they say their hands are tied and give me the 800 number to call customer service. If you have any accounts with this bank GET OUT NOW!

Where do these banking policies come from? Bank of America is taking advantage practicing 'back door habit's on a gross level. Recently my husband and I closed our bank account (checking) after waiting for all check's to clear. Two check's had not cleared and were written by us approximately six month's prior to closing our account. We could not locate the payee as he was a helper that came along with a contractor to do some work on our home. We thought maybe the check was lost or misplaced by the helper. The other check had been written to purchase something over the internet and also had not been cashed. So now we would have expected that the payees would probably come directly to us for payment. Low and behold, these check's were both cashed by Bank of America after we closed the account. Those check's were not legally supposed to be honored after all our account number no longer existed as active. Account Closed should have been stamped on each check and returned to the two payees. They not only sent us a statement that appeared to be business on an existing account with a negative account balance of almost a thousand dollar's and overdraft fees as well. After going to the bank and not getting any answer's we decided to not deposit the funds to bring the account to a zero balance. But to go to corporate, still nobody could give us answer's. They have reported my husband and I to Check Systems a company who report's you as an undesirable customer and for 5 year's keep's you on a list that all bank's check as you apply for a checking or saving's account. Thus, we can longer obtain a bank account for five year's. Thanks to you Bank of America you have deprived us the ability to operate our live's financiallyin the normal way. We hope to see your incompetent organization charged with mis-conduct, fined, repay all cheated customers identified by a grand audit and finally, closed. That's what you deserve.

I'm not even a customer of BOA Home Loans and never have been. Some woman who shares only my 1st name is and for some reason my phone # is in her file. They call me at least once every day and some days 3 or 4 times a day. Every time I answer the phone I go through the whole thing over and over again. They say I've been taken off of the list and then an hour later or the next day they call me again. I even got a prerecorded solicitation call the other day telling me there was some conference in Las Vegas. AHHHHH!

BOA please if you read this, the phone # ending in 4600 on Elizabeth Martinez's records is not hers. It is mine, STOP CALLING!

Warning to all Countrywide Home Loan homeowners. Double check to see who your Homeowner's Insurance is with. Countrywide Home Loan may have allowed your Insurance to lapse, and you may now have in-house forced-placed BALBOA. This is NOT a real insurance company, but a loan guarantee! If you burn down your kitchen, Countrywide will not rebuild your kitchen, and will not make a check out for damages. They will take your home away instead! You will be left with no home, and no check from an insurance company, because BABLOA is only a LOAN GUARATEE!

Countrywide has been allowing homeowners' policies to lapse. If they get a call from your insurance, asking why the bill is not being paid, Countrywide will claim that YOU called them and said you decided to go with another company, thus illiminating a call to YOU to let you know Countrywide was not paying the bill (out of your escrow account). This has happened to me twice now, when my loan was purchased my Countrywide. I had no idea this was happening until I had to get a lawyer for something else.

On 3/9 I contacted Bank of America Home Loans. The person who took my loan was Chad Harter in AZ. On taking my app, I explained that 4/23/2010 was my closing date and the reason I was going with BofA was because aprevious bank made a bad error that left a bad taste in my mouth so I didn't want their mortgage.

HE took my app, and I sent all the documents needed. I was assigned to Toni Ann Magadino in Long Island, NY. After forwarding her the documents, again, she was removed from my loan.

I was then assigned April Connolly out of Melville, VT. I got a conditional approval with a letter of conditional items. I supplied all these documents on April 1st, 2010.

My loan documents were not looked at until APRIL 16, 2010. That is a week before closing. It's incredible!

The week before closing, I received a letter asking for more documents. The day BEFORE closing, I received another letter asking for:

a) a marriage license (because I did not take my husband's name)

b) a letter from my post office that my physical address is the same as my POBox - ie, both were to me.

c) 20 other documents that would take days to get.

Why this stuff wasn't needed a month ago, I dont understand. I feel that they didnt have time to do my mortgage, knew that and stonewalled me.

My lawyer, in the business locally for 30+ years, said he's never heard of a marriage license requirement or a post office requirement.

I was able to, a day before closing, find another provider I have a business relationship with to write me a mortgage. I have excellent credit and financial reserves.

Bank of America wanted my business, and was willing to lie to keep my business. They've now lost all my business.

Yet another BOA scam unfolds! We just found out that BOA opened an escrow account "on our behalf" to pay our real estate taxes and property insurance bills this year. Problem is: WE ALREADY PAID THE BILLS DIRECTLY OURSELVES! Yes, incredible but true! We wondered why our mortgage payments so far this year are being considered only "partial"? Well, guess what! Good ol' BOA had been applying a portion of each and every monthly payment we made to this mysterious escrow account, which of course had a NEGATIVE BALANCE since we had NEVER SET IT UP or added to it in the first place. Amazingly, they even think they are entitled to the "late fees" they are charging us since we "only made partial payments" on our mortgage! The gall of these people is truly remarkable. Watch out, America, BOA is taking Uncle Sam's bail-out money and doubling it by using unethical business practices against us poor unsuspecting consumers. IT'S TIME FOR US TO TAKE THEM DOWN! REMOVE ALL OF YOUR MONEY FROM ANY ACCOUNT AFFILIATED WITH BANK OF AMERICA TODAY!

I just refinanced with Bank of America in Diamond Bar Calif. To make the story short they did not lock in my loan as promised. I did get a letter fromt he VPresident of the Bank that they would honor a certain rate and would make good on a .475 loan origination. They took 3 steps in retifiying this problem. First no credit then a partial credit then another credit and still to this day have not given the amound promised on a company letter head statement from the bank. I have received one call from the CEO of Bank of America and have not to this date received a call back. I have written to the BBB in hopes to retify this problem. MY loan went thru but at this point I cannot trust the word or work and will not do my banking there at this point. What happened to the the Consumer Relation and Customer Service for which I have knowledge and expierence in for the 20 years of my life. Hoping to get the credit I deserve. Still awaiting a call to correct this complant. My refinance took 6 whole months to complete. This is not what people want to do in trusting in their operations.