Bank of America
Reviews and Complaints

We help consumers who have more than $5k in unsecured debt. We guarantee settlements at 55% of your current balance or better. Call or email me for more details.

John Shapiro
debtrelief@rocketmail.com
[protected]

Bank of America is the worst of all banks. I have the same problem as the person that filed this complaint except my card was for a small business.

Since it was a business card and I have a balance, the clerk (many clerks) said there was nothing that I could do about the rate increase.

They all said that if this card was a personal card, I could have rejected the rate increase and never used the card again and the interest rate would have remained the same.

I am now on a mission to deter anyone that I know from using Bank of America and not respond to their credit card offers that they receive in the mail.

I hope they go out of business since they are immune from being arrested for loan sharking. I guess whenever they need money they just rip off their good customers.
Best regards
Dennis Dickey
Maumee, Ohio

I had a credit card with Wachovia which was transferred to FIA in April 2009. I have a perfect payment record and always pay more than the minimum. I had a phone call from one of their "Senior Credit Analysts" (and I do use that term loosely) today who started a friendly conversation about how they wanted to update information and before the call was finished he lowered my credit limit supposedly because of a new federal law and raised my interest rate. I never use this credit card and actually shredded it a few months ago. I told him that I would close the account because I did not agree to the new terms. He told me that I could not do that since I had already been made aware of the new terms but that the bank could close the card and it would reflect negatively on my credit report. I asked to speak to his supervisor and was informed that he had the final say. I did find out that he has a manager but the manager will not speak directly to customers but will call me in 72 hours. I called back and got someone equally as arrogant an incompetent. I am paying off the balance at the end of the month and then will be through with them.

I am on disability Social Security fixed income. I almost became homeless because bank of america hit me seven times for one overdraft transaction. Thanks to some community agency our rent was paid. I understand them getting paid for NSF but not at the extent to keep adding fees. I have been a long time customer since 1981 and stayed when the change over to Bank of America. I can't afford to keep catching up every month to their charges. I really don't like changing banks but I am forced too.

From Buffalo to TN

I don't expect the Feds to do anything about BOA's predatory business practices. My suggestion is eveyone document their purchases and be responsible, and if BOA
continues to charge fees that are questionable and predatory business tactics
to increase their bottom line, start a email message center and create a class
action lawsuite. If you hurt the Boa maybe they will quit swallowing peoples
money. You have to opt into the automatic decline of overdraft for debit
cards, but they will not verbally disclose it to you unless you corner them.
Don't expect Berry Obama to help either, he is the same lawyer that robbed
from banks to loan money to unqualified home buyers that defaulted in the housing crisis. Berry's smiley face fascism will kill businesses and make eveyone equal.
Equally poor.

Well, there are several issues going on here.

First, the individuals responsibility to managing their money. That is an obvious issue that must be addressed. Americans do need to be able to control their spending and be aware of their finances as they use them. There is little room for argument or debate on this issue. It seems quite cut and dry.

Second the Banks need to offer their customers their money so that they can spend it how they see fit. The banks are not financial counselors or babysitters deciding how your money is spent. They are an institution in business to make money.

Thirdly the free market should dictate legislation to protect both the consumer and the business from flagrant and inappropriate practices that can cause financial devastation. Simply put, fraud protection and consumer purchasing protection.

With these three basic understandings we can address the real issue here. There is the reality that americans are being held under by predatory lending practices. We just ended a decade of such practices at the mortgage end of the banking institutions. They realize that americans are financially uneducated for the most part, and reap the benefits at the expense of the whole nation. We just paid out billions of dollars to how many banks as Obama nationalized them? The answer is in 100's of billions. So, now we get down to something as simple as overdrafts. A fee for someone who is not paying attention to their spending pattern and overdrafts their account is understandable, but the banking system creates a method of controling your payments and ordering them so that if you do overdraft you are likely to do it several times. They simply call this highest to lowest. As your payments get allocated to the account your credit line lowers and you have less in there, but if you make the largest purchase at end of the day it goes to the beginning and you start with a much lower line after that. It is an intentional behavior done to maximize profit and capitlize on inappropriate spending patterns. So there are some questions:

Should the banks be allowed to determine which payment is made first. It seems that when a payment is placed on your acct it should be removed, and not rearranged so that you find yourself in such a situation. Now, the real issue is that this behavior is mainly applied to those who are low income because they live paycheck to paycheck and dont have necessarily the best credit. So, the banks will say it is to give them the opportunity to pay their rent on time without having issues with their landlords or their mortgages. But then, is that the banks place to determine our spending patterns. That becomes an issue of control as a means to reap benefit of the poor.

Should Government create legislation that would put an end to practices. Well, we already see our government in to many arenas. However, they did just bail out the banks, really it was me and you that bailed out the banks, so YES, it seems appropriate that the banks should not be allowed to dictate the order of payments based on the fact that americans are the ones that are bailing them out.

Finally, should a class action law suit be brought to the banks that practice these predatory charges. It is clear that the average american can not affor 2 or 3 charges on their acct from week to week. So, how does one go about beginning such a suit. The reality is that, YES, the banks should be forced to pay restitution because infact it is criminal to levy such charges under the premise that they know how to spend your money better than you do. The reality is they are a bank and hold your money. You do them the favor, not the other way around. They make you feel stupid and useless when you do talk to them about it and it is with disregard that they throw you away when you ask for some sort of levity. B of A makes 17 million a day roughly from such charges. That is over a billion a year in overdraft charges alone. They should be held responsible for abuse as well as any bank that feels they can determine the psychy of peoples spending behaviors and then generate specific methods for controling those patterns based on their judgement. Wouldnt it be more appropriate that if you make a purchase that money be removed in an age of electronics where everything happens instantly?

HANDS DOWN THE WORST BANK KNOWN TO MAN…………….they have no compassion……… THEY CARE ABOUT NOTHING BUT STEELING MONEY FROM PEOPLE AND CHARGING OVER DRAFT FEE’S………., I have been with B of A for 10 years. I am marching down to B of A tomorrow and pulling every account i have with them which includes two personal two savings and two corporate accounts.

BANK OF AMERICA IS THE WORST Bank in existence. THEY ARE MEAN AND corporate. They LIE all the time. They Never EVER will have your back.. They tell you one thing and do another…….. I am finally brave enough to march down and be done with them………………….. I can honestly say I hope they go under. Two Customer r service Reps told me that because my atm deposit did not disclose there would be a 6 day hold on a check that I would get the fee’s reversed……… I call in once the fee’s post and they tell me that they don’t know what I am talking about…………..i begged them to listen to the call themselves so they can hear for themselves the promise that was made to me and they told me the calls being monitored is for quality control only.… Good answer! You think we are stupid…….. Needless to say I am having my attorney supine the notes……………….. I was LIED TO………… THEY ARE UNETHICAL………….. IF ANYONE THINKS ABOUT Opening AN ACCOUNT WITH THEM PLEASE DO NOT DO IT……………. THEY WILL ### YOU OVER LIKE THEY HAVE SO MANY PEOPLE.. WHY DO YOU THINK THEY HAVE SO MANY LAWSUITS AGAINST THEM BY THE PEOPLE SPEAKING OUT ABOUT THEY WAY B OF A TREATS THEM AND OVER CHARGES THEM……………………………… GOOD LUCK B OF A……… KEEP TREATING PEOPLE LIKE crap. I’m sure it will defiantly get you somewhere!

I also am one of those people who did not receive the so called "addedum" that was sent out regarding the rate increase on the BANK OF AMERICA rate increase! I never received this notification via mail as they indicated and I get my mail regularily with no issues at all in the past. It is examples such as that which make me wonder about the ethical practices that are being set forth, or lack thereof.

You are in the EXACT situation that a majority of us are faced with. Bank Of America is increasing rates to a level where most can't pay and will be faced with bad credit scores and unable to purchase anything going forward. That will work wonders for the economy. I don't think we've yet seen the mess that's to come due to this immense bad move on the part of BANK OF AMERICA. I know three people who have flat out refused to pay on their cards going forward. It doesn't make sense that a credit card company is trying to compensate for their bad practices and truly making a very BIG mess out of everyone's lives. I'm not sure how the CEO's can sleep at night.

I don't think they'er so bad! I am a policyholder and just got my car fixed after a tree fell on it. I was actually looking up what to do since they might have a claim against the property owner upon which the tree sat. However, my experience was fine, and all of you people - let me ask how much you pay? You get what you pay for. If you want cheap rates, then expect them to be strict. Duh. Millenials.

This is the worst insurance company I have dealt with or heard of. STAY FAR, FAR AWAY! from these people. I don't understand how they are allowed to stay in business. I was in an accident with some who used them for insurance. It will be a year this April, (it is now almost March), and I still have no car. It is still in the body shop, waiting for payment to be repaired. My rental car was towed months ago because countrywide never payed the bill. They refuse to pay the towing fee to the rental company and the storage fees to the body shop. The shop won't fix the car without getting its storage fees. The other company involved in the accident (progressive) paid their half of the repair, rental, and storage fees. This company countrywide should not be allowed to issue insurance to anyone. I repeat: STAY FAR, FAR AWAY FROM THIS COMPANY, COUNTRY WIDE INSURANCE!

it has been 9 months since my sons car accident and countrywide is the insurance company he has had to deal with. it has been a nightmare, on top of injuries being dealt with they put you through hell just to get your car fixed
. I can't understand how a company like this is still in business. something has to be done. I am filing a complaint with the state, maybe if they get enough of them the state will do something about this company. Also notify the better business bureau

THE WORST CAR INSURANCE COMPANY EVER!

AFTER I CANCLED MY AUTO INS. WITH COUNTRY WIDE THEY REFUSED TO GIVE ME MY LAST MONTH REFUND...

DOO NOTTTTT GO TO COUNTRYWIDE! They are CROOKS! Rudee and veryy unprofessional. I have been with them for 3 years. Never did I have a accident. Until recently, a car ran a red light and hit another car. Thr car that was hit spinned on my car. My car wasnt even moving and I got hit. It was a hassle to have countrywide pay for therapy and medical expenses. They constantly sent letters saying that they would not pay for therapy and medical expenses. They are suppose to send forms for the injured person/s to fill out, within 5 buisness days. They did it in 3 months. They have now cut me off from the insurance even though the accident had nothing to do with me. When I spoke to a Anthony Torres (EXTREMELY RUDE!), he said to me if I have a problem with countrywide I shouldnt care that they cut me off. He also was saying Im cut off because they dont want ro risk another accident even when it is not your fault. I have been there 3 years. Every month paying 268.52. Thats almost 9, 700.the Injures were no where near that. They need to be OUT OF BUISNESS! WORSEEEEE INSURANCE! AND MR. ANTHONY TORRES, YOU SHOULD BE FIRED!

****COUNTRY WIDE INSURANCE COMPANY IS THE WORST CHOICE I COULD HAVE EVER MADE! AFTER JUST A FEW WEEKS ON MY POLICY I RECEIVED A CANCELLATION NOTICE BECAUSE THE UNDERWRITING DEPARTMENT NEEDED INFORMATION FROM EVERYONE WHO CURRENTLY AND PREVIOUSLY LIVED AT MY RESIDENCE! AFTER I ACCOMPLISHED THE TEDIOUS TASK OF SUPPLYING THEM WITH FAMILY MEMBERS IDENTICATION AND INSURANCE AS PER THEIR REQUEST, THEY STILL CONTINUED TO CANCELL MY CLAIM DUE TO ONE FAMILY MEMBER WHO LIVES OUT OF STATE HAVING VIOLATIONS ON HIS DRIVING RECORD! MY BROKER EVEN TRIED NEGOTIATING WITH THE COMPANY BY OFFERING A CERTIFIED LETTER AGREEING THAT IF ANYONE ASIDE MYSELF GETS INTO AN ACCIDENT IN MY CAR THAT COUNTRYWIDE WOULD NOT BE RESPONSIBLE FOR THE DAMAGES. THEY ADAMANTLY REFUSED TO WORK WITH ME IN ANY WAY WHATSOEVER! IM JUST HOPING NOW THAT I DO RECEIVE COMPENSATION FOR THE REMAINING COVERAGE AND LAST MONTH I ALREADY PAID FOR INITIALLY, OTHERWISE I WILL BE TAKING THEM TO COURT! I WOULD NOT WISH THIS SORT OF BLATANT UNPROFESSIONAL AND DISCOURTEOUS SERVICE FOR MY WORST ENEMY! THE CUSTOMER SERVICE DEPARTMENT IS VERY AMATEURISH, SHORT-TEMPERED AND ALL AROUND INCOMPETENT!

An investigative report was done by Lynda Baquero of NBC channel 4 news of New York regarding Countrywide and their customer service regarding claims dated 2/22/2012 news at 5. Not a good outcome for the company however, the gentleman involved was vindicated.

I also want to add the above incident was a hit and run accident.

I agree with all of the above reviews about Country wide Insurance claims dept. they are less than stellar when dealing with claims, they do not return phone calls in a timely manner or do not call back at all and slow to providing information to the claimant. I spoke to the rude supervisor Zilla Grennel and she mentioned that the registered owner denied having been in an accident and that my claim can be denied. She mentioned that pictures of the insured's vehicle would have to taken (3 week after the incident?). My SUV was hit on 2/4/2012 and the insured could have gotten there vehicle fixed within 3 weeks. I have filed all documents with DMV, Countrywide and a police report all indicating any false statements/accusations would be grounds for prosecution. I am positive of the license plate number and the driver was female (registered owner is a male). They sent an appraiser and he clearly stated the damages are over $3, 000.00 or more. I used their company's website email service and finally got the manager Brian Legay who immediately sent me an email stating my claim has been reviewed and an offer and release is being issued in settlement of the claim. This all occurred within 8 hours when I have been waiting for 3 weeks for a response. Countrywide is the worst Insurance company ever. Thank God I have Progressive who are very professional. Countrywide got the nerve not to want to deal with my own insurance company about this incident. I am still waiting for the check.

I am having the same problem with Bofa. I had four charges in one day. I had all the right funds in there, but they processed all past charges on the same day to get the multiple overdraft fees. Also, I have overdraft protection. I had enough money in my savings account to cover the charges. However, I was still charged. As I complain, I am getting no help. Conveniently, the system is down and the customer service reps cannot help. BOFA IS A RIP OFF. I never, ever had any problems like this with my other banks. Citibank has yet to screw me over. I will be closing my account. We need to get the word out on their unfair practices.

I am writing this note to make you aware of the unfair business practices that Bank of America is engaging in.
In the past, banks have charged an overdraft fee for posted items that took your checking account into a negative balance. This practice is fairly standard, and while the fees are high at $35 dollars an item, it is a known charge that each person can avoid with due diligence and careful accounting.
However, Bank of America has taken overdraft fees to a new level. Now Bank of America charges an Overdraft Fee if the "Pending Balance", goes into a negative, even though the actual account balance is still positive. Even though the bank has not yet "PAID" the item. In other words, the pending item has not posted to the account, so the account balance is still positive, but the pending balance is negative, so Bank of America charges a $35 dollar overdraft fee.
My example would be a pending watch repair charge that took my pending balance on Monday, 04/27, to a negative balance, but because of the watch company's merchant services, the item did not post to the account until 04/29. At no time did my actual balance drop below zero, but because my pending balance on Monday, 04/27, dropped below zero, Bank of America charged my account a $35 overdraft fee.
Bank of America changed their overdraft fee policies back in March of 2008, but I never heard of any change. I do not usually run my checking account in a way that this overdraft event would even be a consideration, but this one in a thousand event occurred with the watch repair.
I think the banking system in general and Bank of America in particular should not be preying on the unemployed this way, trying to generate a fee on something that has not even been paid yet. This type of fee generation is wrong, just wrong, and congress should do something about it.

i recently checked my account online and it would not let me in. i went to the atm by my home, so i could take out $40.00 and it wouldn't let me. so i called the bank and they audio mated machine told me that i was $888, 575.38 overdrawn on all four accounts. i called customer service and they gave me a number to call about account closure. i call this number and it tells me that its having technical difficulties. so i call customer service again and they gave me another number. if i took out 888, 575.38 i would drive an exotic car and maybe even faked my own death. instead i'm trying to solve this. for god's sake i can't even afford to put new tires on my car. all i want from them is my 110.00 dollars i had inside there and my name cleared is that too much to ask for? in the past couple of days i had used my card and it was fine. this is not right. it make me not even want to open an account with any bank!

I don't get it. I've been banking with BOA for years and have never once had an overdraft fee, and I don't have an abundance of money in my account. Bottom line- I don't spend more than what is in my account. Why is it that people can't take 5 minutes to balance a check register before spending money they don't have? There you go, problem solved.

BOA is HORRIBLE with the fees! I agree! What gets me is the fact that if you go a few different places and buy something, they won't deny your purchase and instead they let you buy anything and just charge you a fee, which adds up! Overdraft protection is no help, because they just take it from your savings account..If I don't have enough money in my checking account, why would I leave money in my savings account?! LOL! I was treated real well by BOA customer service, but that doesn't make me want to keep my account with them. Lol. I finally got rid of BOA and am with Navy Federal now. Much BETTER! :)

I've had the same problems with BofA.

I call and complain and they return part of what they purloin.

I filed a complaint with the better business bureau and The Office of the Comptroller of Currency. below are their web sites where you file a complaint electronically. I also found this organization and filed a complaint with my congressman.

everyone here should do the same.

http://www.bbb.org/us/Find-Business-Reviews/

http://www.helpwithmybank.gov/complaints/index.html

http://www.affil.org/

From our vantage point, of being a BofA customer and getting out early before you guys did, it looks to us like it is a double SCREW! Their are grabbing profits like pirates and taking TARP money which we will have to pay back in taxes. Agreed, everyone should run away as fast as they can so BofA will fail as fast as it can. They are not good for this country. Account holder since 1985. Account holder no longer. Good riddance!

We have been with BOA for more than 8 years, have always paid our month balance with 9.09%. We started a new business and placed $4, 000 on the card for new equipment and had plain to pay it in 4 payments with the interest. Within 2 months before the second payment was due we received a new card with new numbers stating that there had been tampering with our card and they transferred our balance to this new card starting immediately and of course we activated the card. When we did that it gave BOA permission to open a new account and now our interest is at 29.9%.

I agree, Bank of America they are thieves, I signed up for the text message feature for account balance, I had available money in my checking account, all of the sudden I am overdrawn. It turns out I had to pay 7 fees of $35.00 each because I used my card on small things like coffee and luch, the upsetting part was that I rushed to make a deposit to cover for the amount I went over (less than 10 usd) and I still got hit with the 7 fees totaling $245.00 usd, when I called, they practically said TOO BAD but in a business-like manner. This people have no compassion. I am a single mother with a 4 month old baby. My next paycheck will be $0.00 because this fees are going to absorb it all, and in top of that they will charge me a $35.00 fee for being overdrawn 5 days in a row. I hope someday government regulates the excessive fees this banks charge. No wonder American people are broke, we are just paying fees for the CEO's to get more rich.

spcalws@aol.com

BofA ripped me off also, lowered my credit limit to exactly what I owed the day before they put interest for month on my account. This of course caused an overdraft fee the next day, well before they even notified me of lowering my credit limit by 10, 000.00. I imagine they do this to raise extra money during slow months, as when I called they offered to increase my limit back to what it was. RIP OFF, use another bank.

I was signed up in 2006, also without my knowledge. I discovered this when the bills were change to clearly show fees separately from merchant charges.

I complained, and after a couple of months they have refunded my payments in full. But, this is not good enough. They charge 16.99% interest, and that's what I want back from them. It is quite reasonable to ask for a complete itemization of each payment into this fraudulent operation, and for interest to be charged forward for each of these payments. This is because they "borrowed" my money (over $300) for 4 years, without any agreement.

The fact is that this is a multimillion dollar fraud committed against their own paying customers.

It's just as if the undertaker digs up your relative and then charges you to rebury them. They want to charge us more than once for being honest customers.

Join a credit union! They actually care about their members.

For anyone interested in potential class action representation, please contact:

Robert S. Mullen, Esq.
Robert Mullen and Associates, PLLC
800 Starkweather
Plymouth, Michigan 48170
Tel: [protected]
Fax: [protected]

I am writing to complain about the practices of Bank of America. My husband had a stroke almost 4 years ago and during his recovery we accumulated some credit card debt. We were approached by Bank of America with the offer of a balance transfer for lower interest rate which we took. We both have good jobs and have not missed any payments. This July we did not received a bill and posted a late payments as soon as we realized we had missed the due date. Although we understand that we are ultimately responsible, we expected to pay a late fee and move on. Bank of America, however, had different intentions. They raised our rate from 8.9% to 29.9% and last month we paid over $400.00 in interest fees alone. We received a letter from Bank of America letting us know that they would be offering us 3 options:
1- Work with us to reduce our payment
2- Expand time of repayment
3- Debt consolidation
When we called them, they refused to lower our rate, and told us that the only option available was debt consolidation through their trusted debt consolidation agency. This would entail to close all our credit accounts, transfer our debt to their preferred debt consolidator and not be allowed to use any other credit.
In addition, Bank of America has reported us to Equifax – making it impossible for us to transfer our debt to another account.
Had we stayed at 8.9%, we would have continued to pay our account without any problems, however, Bank of America has put our family in a situation of great hardship. So far we are paying their required high interest monthly payment and yet they still won’t consider anything else. We refuse the debt consolidation because we consider transferring our debt to a company we no longer trust absurd - Bank of America is behaving like a loan shark and seeking monopoly over our situation. We have other credit cards and do not have any problems with them.
This happened a week before the new law was passed to protect consumers against such predatory behavior. Interesting enough, second time we called they had changed their greeting to: “If you did not received a bill, you still responsible for paying it on time”- by that I assume that we are not the only ones that did not receive a bill in the month of July. I truly believe we fell victims of a scam.

If your original balance transfer stated a specific interest rate for the life of the loan, there is no way they can change the rate on you. If it wasn't for the life of the loan, you're probably out of luck. When the banks were making these balance transfer offers/loans, they were giving very low rates (some even zero percent) for the life of the loan. Of course, what they were hoping for is that you would be one day late on a payment and then the interest rate would go sky high. I had rates on a couple of accounts go from very low to 25-30% overnight because of a late payment.

I have a old MBNA fixed rate balance transfer of $45, 000 and have paid down religiously to currently $29, 000 and my rates were supposed to be fixed until the transfer balance is paid in full. Since BofA bought them out several yrs ago they are telling me recently its now a variable rate. How can they get away with this stuff. I understand if I defaulted, missed or late on payments, but that is not the case.

I know of a company that can settle this debt down to about half of what you currently owe. Send me an email to debtrelief@rocketmail.com

Kayla,
Isnt it amazing how these big corps who we support don't mind taking us to the cleaners? I hope what goes around will come around. #$%^&*()_+! Pure and simple greed.

I also had my accounts interest rate raised. I was never late on a payment. They siad they raised it because I had the interst set and then used the card. I was a student with no job. I hope they go under for what they have done to everyone. Maybe now they won't have all the raises they had before. I had the card for at least 8 or more years. That is how they repay you! Thanks for nothing Mr.Lewis Honest in Wv.

Hey. Any credit card company/bank will make your APR go up after a late payment. BOA typically will only offer debt management if you mention you have multiple credit cards accounts in and outside the bank. They gave me the phone number for the company and I did some research. They aren't affiliated. I know you are mad at the banking company but if you call them and let them know you are having a hardship they will offer you a hardship program. They offered me a 5 year program that cut my minimum payment in half and lowered my APR from 24% to a 2.5% fixed rate. I don't get charged any late fees and my APR will never increase. I would look into that if I were you. Oh, and there aren't any hidden gimmicks with the program I'm on. Good luck to you.

Thieves! Bank of America has given you the old switcheroo (like everyone else). You are victims of yet another BAIT AND SWITCH ploy. B of A is known for f---kin over its customers. They do it all the time from their checking accounts to home loans. Open a new account down the street and forget these loan sharks.

People are already having great difficulties making payments due to our economy. We need to remind businesses such as this "That we bailed them OUT!" Yes, us taxpayers whom you are charging outrageous fees. Tell me what should Bank Of America's credit score be? It is companies such as this that give AMERICA a bad name.

I can't believe they keep sending checks every couple of weeks offering a deal that only an idiot would accept. I have credit cards from several of the major banks. One by one, they've all increased their rates. I had very low rates on some balance transfers from Chase. They couldn't raise the rates because the current rate was good for the life of the balance. However, they did increase my minimum payment to 5% of the outstanding balance. One way or another, all the big banks are going to screw us. I'm working to pay off my balances and then be done with the big banks for the rest of my life. I hope they all go under.

I have been on the phone with Bank of America five times in the past week. I pay my credit card account on line. When making my last payment I noticed a LATE payment fee. I have a due date of the 28th of each month. I pay my bill early in the month while paying my other bills. When I called to inquire why I was charged a late payment when my payment was paid by the first of the month, a "Customer Service" ~hardly a good description~ rep who did not speak English, informed me that it was my fault that I incurred a late fee due to my not making my payments on time. HUH? I asked to speak to someone who spoke English. That led to many phone calls, being hung up on and told that I am badgering Bank of America. Finally last week I was able to get someone on the phone who spoke english. He could not tell me why my account was hit with a late fee but offered to remove it. Not back date it, refund it. Again, I'm paying on fees that were not valid. I am paying interest on the late fee amount for the month since they will not back date the reversal of the late fee. Conveniently, I did not receive a statement for September. How many would never notice they were erroneously charged a "LATE FEE?" Today I called to see if the fee was removed. Again I am told that I am at fault for paying my account late. WHAT?

If I pay the account after the due date, after the first of the month and before the month's due date how can I be late? I was told that I should probably think about automatic debit as a form of payment. They will then have days of interest since my bill won't be paid until just before the "due date." If I pay the bill after the due date but before THEY decide to run the statements, I am charged a late fee. I don't understand how that can be. If I chose to pay my bill after the due date I would be charged, there is no grace period for payment due dates. Basically I was told that I HAVE to make my payments in a 20-25 day window. After the 5th or 6th of the month but before the 28th. Isn't that interesting? I feel like they are intentionally trying to force late payment of accounts or payments closer to the due date in order to collect undue fees. What a RIP OFF.

Bank of America is unscrupulous in their practices. I hope everyone out there pays close attention to their accounts with BOA.

I was today more than 2 hours over the phone and being transferred to several numbers and seems that nobody knows who is who.
If people that are trying to resolve their mtge. problems with their own bank can't get information properly, then I know why there are too many foreclosures or people going to short sales...
Unbelievable!

they are the worst

feel for you Lisa. Being from NOLA myself I fully understand what you’re going through. But I think you’re looking for a light at the end of the tunnel that just isn’t there. I hope that posting this is not the only action that you are taking to stop the loss of your home. I can tell you though that I deal with people that are losing their homes everyday and there is nothing you can do to stop it short of catching up your payments. I am assuming that you already did your taxes and took the $8000.00 credit available for first time homebuyers?

This is real money. It is a loan that you pay back little by little but right now you really have no choice. Did you do your taxes yet? If you did have you taken the credit?